Ask here for help with Premium, payments and trials.
Hi there I have upgraded my subscription to family. One of the members of my family is concerned they will lose all the songs they’ve downloaded and playlist blah blah associated with their account? Which would be annoying. So my question is if they ...
My dad bought a gift card for himself but ask me to do it for him. So I type the code to redeem but keeps telling me "Something went wrong. Try again, or get help." But he bought the gift card in another state. So I put the code but the postal code d...
PlanPremium (trial)CountryNetherlandsDevicePC/Nokia 8.1Operating SystemWindows 10/ Android I attempted to start a free trial for Spotify premium 3 days ago. I verfied my IDEAL bank account, and received a confirmation of "payment" for 0 euros on both...
I am having problems redeeming the tokens for my children in Spotify Familiy. I have added their e-mail addresses and they have received an e-mail. Only when they click on accept, they are routed to the inlog page and not the redeem token page. If I ...
My Spotify account currently says free. I signed up for a three month free trial service. How do I cancel the subscription please I do not wish to pay for the service after the trial. Thanks
Hi, I have set up and paid for spotify family premium and successfully added another member. they have accepted the invite and on the main account it says they are active and able to use all features but when they go onto the app on their i phone it ...
I canceled my Spotify Premium Membership sometime early last month. I got an email stating it would end on 2017-3-20. Yet I got charged again on 4/4/17. I want a refund immediately or I will dispute it with my bank.
Trying to but family package won't take expire in any format
I pay £9.99 per month and all appears fine until I try to play something
When i go to your library>settings>go premium>get 30 days free, it says "unable to connect, please check your settings or try again later.
I got my phone, in December, with the plan of having 6 months free of Spotify premium but I just activated it today so will I have premium and 6 months free starting from today? Or have I already loss 4 months because I haven't activated it when I go...
A few days ago I bought a giftcard and redeem itand yet, today I'm unable of use spotify premium, why?
Hey guys! So I had to change my debit card last month because it got hacked by someone online but luckily I never lost any money. However because of this I got a new card with a new card number and what not with the same bank. My subscription recentl...
I Had a regular plan then my aunt offered to put me on her family plan bc I'm moving in with her but how do I make sure I'm still not charges from my previous alone account
So we are a non-profit and at the front desk, we wanted to play music to help the atmosphere for those in the building passing by, our front desk, and an occasional guest. We are international so the office is more for support but we may get a donor ...
I just tried continuing my student membership and it charged my card without even giving me premium. help
I have the college discount on Spotify premium but I checked my bank account and it has been charging me $10 per month since the beginning of the year. I checked my account and it says that it should still be charging me $4.99, I reupdated by college...
I'm trying to update my payment info and it won't let me process it because I'm not a student anymore and my premium is going to cancel soon. Help?
I cancelled before my free trial ended but was charged anyways. Why??!!
Hello Community,So I've recently started using Spotify Premium since there was a promotion to use it three months for only 99 cents a month. I connected it through my Paypal. So now that the three months are over, I'd love to continue using Premium, ...
HiI have just subscribed to premium for the family for 14.99 as I have been paying 2 subscriptions, a 9.99 one via Vodafone which I have cancelled and a 4.99 student discount subscription - there is no direct debit for the 4.99 NUS subscription can y...
Hello, I have problem with my country. I moved to different country and i have new card, but i can´t change the card number or country at my account. Where is a problem, what can i do?Thank you
I had premium payed for year and now it disappeared, what could be the reason?