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Forum Posts

Solved!! Cancel subscription and get a refund

I dont use Spotify enough to pay for a subscription I'm going to cancel subscription

  • Visitor
  • 31cbjsu37dejcx2thbty
  • Visitor
  • 183665 Views
  • 116 replies
  • 12 likes
  • 183665 Views
  • 116 replies
  • 12 likes

Solved!! Duo/Family plan upgrade campaign issue

I am an existing Duo customer, and this evening I got an email from Spotify saying : “ Try Family for the next 2 months (at no extra cost) and go from 2 to 3 or more Premium accounts under one plan.”When I select to accept the offer and upgrade to Fa...

  • Music Fan
  • TiBlack
  • Newbie
  • 20840 Views
  • 28 replies
  • 4 likes
  • 20840 Views
  • 28 replies
  • 4 likes

Superuser Contribution Spotify charge on my credit card - I have no spotify account!

Hi, I recently realized that since last year I am being charged monthly on my credit card for a subscription to Spotify that I have not hired. I have no information as to who subscribed that account using my credit card and I do not know how to cance...

  • Newbie
  • Hi,   I recently realized that since last year I am being charged monthly on my credit card for a subscription to Spotify that I have not hired. I have no information as to who subscribed that...
  • MonicaM_Bogota
  • Roadie
  • 303 Views
  • 1 replies
  • 0 likes
  • 303 Views
  • 1 replies
  • 0 likes

Superuser Contribution problema con la suscripción

Buen día a la comunidad, presento un problema y es frente a mi suscripción, el pasado 10 de junio cuando se encontraba aun disponible la promoción de 3 meses por 900 pesos colombianos en mi caso, realize la compra de 3 meses premium al precio normal ...

  • Newbie
  • Buen día a la comunidad, presento un problema y es frente a mi suscripción, el pasado 10 de junio cuando se encontraba aun disponible la promoción de 3 meses por 900 pesos colombianos en mi caso, rea...
  • Aimee_T
  • Roadie
  • 230 Views
  • 1 replies
  • 0 likes
  • 230 Views
  • 1 replies
  • 0 likes

Superuser Contribution Otros medios de pago

Sería muy conveniente que aceptaran algunos otros medios de pago, como DCB (Direct Carrier Billing: en donde el operador de telefonía carga en su facturación al cliente el costo del servicio), o también tarjetas de débito o TARJETAS DE CREDITO PREPAG...

  • Newbie
  • Sería muy conveniente que aceptaran algunos otros medios de pago, como DCB (Direct Carrier Billing: en donde el operador de telefonía carga en su facturación al cliente el costo del servicio), o tamb...
  • Aimee_T
  • Roadie
  • 265 Views
  • 1 replies
  • 0 likes
  • 265 Views
  • 1 replies
  • 0 likes

Suscripcion

Hola, estaba suscripto con una tarjeta de crédito que se me rompió. Ya me repusieron la tarjeta pero no puedo ingresar el número de la nueva. Alguien que me asesore

  • Newbie
  • Hola, estaba suscripto con una tarjeta de crédito que se me rompió. Ya me repusieron la tarjeta pero no puedo ingresar el número de la nueva. Alguien que me asesore
  • meowismybaby15
  • Casual Listener
  • 189 Views
  • 2 replies
  • 0 likes
  • 189 Views
  • 2 replies
  • 0 likes

Superuser Contribution No me deja suscribirme

Buena tardePor alguna razon no puedo pagar para tener Premium, anteriormente tenia mi cuenta como premium, pero con otra tarjeta de crédito y pagaba sin problemas, pero al actualizar mi método de pago con la nueva tarjeta no me lo acepta con ninguna ...

  • Visitor
  • Buena tarde Por alguna razon no puedo pagar para tener Premium, anteriormente tenia mi cuenta como premium, pero con otra tarjeta de crédito y pagaba sin problemas, pero al actualizar mi método de...
  • Aimee_T
  • Roadie
  • 1187 Views
  • 1 replies
  • 0 likes
  • 1187 Views
  • 1 replies
  • 0 likes

Solved!!Superuser Contribution Move playlists from Tidal to Spotify?

Hi I've decided to switch over to Spotify from Tidal and I'm wondering how I can transfer my playlists. I have 4500 songs in just one playlist and I really don't want to do it manually. I know there are apps like Stamp or Soundiiz but they are all pa...

  • Visitor
  • Hi I've decided to switch over to Spotify from Tidal and I'm wondering how I can transfer my playlists. I have 4500 songs in just one playlist and I really don't want to do it manually. I know there ...
  • blackarcanis
  • Roadie
  • 52327 Views
  • 1 replies
  • 0 likes
  • 52327 Views
  • 1 replies
  • 0 likes

I can't log in with my PayPal to pay my Subscribtion

Every Time i try to log in on the spotify Site with my paypal account the site realoads and i can't pay gor my subscribtion

  • Newbie
  • Every Time i try to log in on the spotify Site with my paypal account the site realoads and i can't pay gor my subscribtion
  • 220 Views
  • 0 replies
  • 0 likes
  • 220 Views
  • 0 replies
  • 0 likes

Charged already?

I just signed up for free trial and my credit card was charged? This is crazy. Please help!

  • Newbie
  • I just signed up for free trial and my credit card was charged? This is crazy. Please help!
  • Bittencourt
  • Spotify Star
  • 133 Views
  • 1 replies
  • 0 likes
  • 133 Views
  • 1 replies
  • 0 likes

I am being charged for spotify after cancelling. I do not think I have any other accounts and don't

I am being charged for spotify and it needs to stop. I have cancelled my subscription. I do not know if I have other accounts somewhere that are being charged and have no idea how to find them if I do. MY MARRIAGE IS SERIOUSLY GOING TO END BECAUSE OF...

  • Newbie
  • I am being charged for spotify and it needs to stop.  I have cancelled my subscription.  I do not know if I have other accounts somewhere that are being charged and have no idea how to find...
  • Maxim
  • Spotify Star
  • 151 Views
  • 1 replies
  • 0 likes
  • 151 Views
  • 1 replies
  • 0 likes

Superuser Contribution I already subscribe to premium and doesn't work

Hi, I already paid for premium for students, send my info and get the confirmation of SheerID, they haved charged me twice and still doesn't work my premium account, I had log out and log in and still the same.... also i can't see a real help assista...

  • Newbie
  • Hi, I already paid for premium for students, send my info and get the confirmation of SheerID, they haved charged me twice and still doesn't work my premium account, I had log out and log in and stil...
  • Aimee_T
  • Roadie
  • 190 Views
  • 1 replies
  • 0 likes
  • 190 Views
  • 1 replies
  • 0 likes

Superuser Contribution Cuenta no me permite actualizar dirección y código postal del nuevo país de residencia

Hola mi cuenta no permite actualizar dirección y código postal de mi nueva residencia por lo que no podemos actualizar o crear un nuevo plan familiar con mi esposo gracias por la ayuda

  • Visitor
  • Hola mi cuenta no permite actualizar dirección y código postal de mi nueva residencia por lo que no podemos actualizar o crear un nuevo plan familiar con mi esposo    gracias por la ayuda
  • Aimee_T
  • Roadie
  • 430 Views
  • 1 replies
  • 0 likes
  • 430 Views
  • 1 replies
  • 0 likes

Superuser Contribution Spotify dont let me pay with debit card

I have been tried to pay de family premium but Spotify told that there's something wrong with my card, but I tried with 3 different cards and it's the same.Why is this happening?

  • Newbie
  • I have been tried to pay de family premium but Spotify told that there's something wrong with my card, but I tried with 3 different cards and it's the same. Why is this happening?
  • Aimee_T
  • Roadie
  • 219 Views
  • 2 replies
  • 0 likes
  • 219 Views
  • 2 replies
  • 0 likes

Superuser Contribution Spotify premium 7 day free trial

Hello, this is my first time getting a Spotify account and my friend has told that there is a 7 day free trial offer that should pop up to me. I got the offer and I pressed " got it " and it still has been doing the same thing and not letting me have...

  • Newbie
  • Hello, this is my first time getting a Spotify account and my friend has told that there is a 7 day free trial offer that should pop up to me. I got the offer and I pressed " got it " and it still ha...
  • Aimee_T
  • Roadie
  • 261 Views
  • 1 replies
  • 0 likes
  • 261 Views
  • 1 replies
  • 0 likes

Superuser Contribution Subscription changed itself from student to family subscription!

I was using spotify's discount for students for a month. I DID NOT change anything in the account yet subscription changed from student to family plan. Which is 3 times the price. I haven't authorized any changes to my subscription and my account hav...

  • Newbie
  • I was using spotify's discount for students for a month. I DID NOT change anything in the account yet subscription changed from student to family plan. Which is 3 times the price. I haven't authorize...
  • Aimee_T
  • Roadie
  • 394 Views
  • 1 replies
  • 0 likes
  • 394 Views
  • 1 replies
  • 0 likes

Gift Card

Hi community!!I bought in Italy 2 gift cards (physical card, not on line) to offer 1 year Spotify Premium to a an Irish friend.I saw that the gift-card code could be used only in Italy.Do I have the option to transfer these 2 gift-cards to his accoun...

  • Newbie
  • Hi community!! I bought in Italy 2 gift cards (physical card, not on line) to offer 1 year Spotify Premium to a an Irish friend. I saw that the gift-card code could be used only in Italy. Do I hav...
  • Maxim
  • Spotify Star
  • 179 Views
  • 1 replies
  • 0 likes
  • 179 Views
  • 1 replies
  • 0 likes

SPOTIFY' SUBSCRIPTION

My brother comes out this sentece: Your subscription is associated with our KPN partner. For questions about subscription, contact KPN. Contact Information: TOPIC: SUBSCRIPTION What does it mean? It's alltime subscription?

  • Newbie
  • My brother comes out this sentece: Your subscription is associated with our KPN partner. For questions about subscription, contact KPN. Contact Information:   TOPIC: SUBSCRIPTION   What...
  • Maxim
  • Spotify Star
  • 195 Views
  • 1 replies
  • 0 likes
  • 195 Views
  • 1 replies
  • 0 likes

Superuser Contribution No puedo utilizar mi cuenta premium familiar

Al momento de aceptar la invitación a Spotify Premium familiar, e introducir la dirección, me sale el mensaje de error que dice que no han podido comprobar mi dirección, por lo que no he podido disfrutar del servicio. ¿En donde puede estar mi direcci...

  • Newbie
  • Al momento de aceptar la invitación a Spotify Premium familiar, e introducir la dirección, me sale el mensaje de error que dice que no han podido comprobar mi dirección, por lo que no he podido disfr...
  • Aimee_T
  • Roadie
  • 192 Views
  • 1 replies
  • 0 likes
  • 192 Views
  • 1 replies
  • 0 likes

Subscription Issues with Family Premium

I just purchased the family premium subscription. My daughter has the 3 month free trial for 99 cents per month which ends on 9/1/17. When I "invited" her to my family subscription, it said that she already has premium and can't be part of mine. How ...

  • Newbie
  • I just purchased the family premium subscription.  My daughter has the 3 month free trial for 99 cents per month which ends on 9/1/17.  When I "invited" her to my family subscription, it sa...
  • 110 Views
  • 0 replies
  • 0 likes
  • 110 Views
  • 0 replies
  • 0 likes

Solved!!Superuser Contribution Cargo no autorizado

Recibí un cargo no autorizado por $149 en mi cuenta.El concepto marca Adyen*SpotifyMi cuenta es Free, donde puedo solicitar el reembolso de este cargo así como evitar futuros cargos

  • Newbie
  • Recibí un cargo no autorizado por $149 en mi cuenta. El concepto marca Adyen*Spotify Mi cuenta es Free, donde puedo solicitar el reembolso de este cargo así como evitar futuros cargos
  • Aimee_T
  • Roadie
  • 421 Views
  • 1 replies
  • 0 likes
  • 421 Views
  • 1 replies
  • 0 likes

Superuser Contribution Charged?

I subscribed to the 3 month premium for P129.00 it's still the 1st month and my subscription is already expired.

  • Newbie
  • I subscribed to the 3 month premium for P129.00 it's still the 1st month and my subscription is already expired.
  • Aimee_T
  • Roadie
  • 153 Views
  • 1 replies
  • 0 likes
  • 153 Views
  • 1 replies
  • 0 likes