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Solved!! Duo/Family plan upgrade campaign issue

I am an existing Duo customer, and this evening I got an email from Spotify saying : “ Try Family for the next 2 months (at no extra cost) and go from 2 to 3 or more Premium accounts under one plan.”When I select to accept the offer and upgrade to Fa...

  • Music Fan
  • Susan_GP
  • Moderator
  • 6810 Views
  • 23 replies
  • 2 likes
  • 6810 Views
  • 23 replies
  • 2 likes

Superuser Contribution Paid Twice

I just applied that student thing two days ago and paid 6,99TL for that. But Spotify took another 13,99TL from me. I already paid and want my money back.

  • Casual Listener
  • I just applied that student thing two days ago and paid 6,99TL for that. But Spotify took another 13,99TL from me. I already paid and want my money back.
  • Sophia
  • Roadie
  • 225 Views
  • 1 replies
  • 0 likes
  • 225 Views
  • 1 replies
  • 0 likes

I've paid Premium but it still Say I have a Free count

Hi, I've paid one hour ago, and my Spotify still say I have free and not Premium, indeed my credit card have a payment.Just through these message but not I have Premium.Also I close my session, and log in again, but not functionPlease help me!

  • Casual Listener
  • Hi, I've paid one hour ago, and my Spotify still say I have free and not Premium, indeed my credit card have a payment. Just through these message but not I have Premium. Also I close my session, a...
  • ScarlettOmaña
  • Casual Listener
  • 222 Views
  • 2 replies
  • 0 likes
  • 222 Views
  • 2 replies
  • 0 likes

Superuser Contribution Promoção de 3 meses por R$1,99

Entrei pra contratar o plano, disse q meu cartão estava em um dia ruim, fechei e abrir de novo e deu que não estava mais disponível por eu não ser mais usuário novo, sendo q eu tinha acabado de criar a conta, nem sequer cheguei a baixar o aplicativo ...

  • Newbie
  • Entrei pra contratar o plano, disse q meu cartão estava em um dia ruim, fechei e abrir de novo e deu que não estava mais disponível por eu não ser mais usuário novo, sendo q eu tinha acabado de criar...
  • Sophia
  • Roadie
  • 146 Views
  • 1 replies
  • 0 likes
  • 146 Views
  • 1 replies
  • 0 likes

Superuser Contribution Falha no pagamento do Premium

Ao chegar na página de pagamento para selecionar a forma de pagamento há um erro (conforme a imagem) e não consigo fazer o pagamento do Premium

  • Newbie
  • Ao chegar na página de pagamento para selecionar a forma de pagamento há um erro (conforme a imagem) e não consigo fazer o pagamento do Premium
  • Sophia
  • Roadie
  • 321 Views
  • 1 replies
  • 0 likes
  • 321 Views
  • 1 replies
  • 0 likes

Superuser Contribution Help

Hola, compre una tarjeta de prepago en el Oxxo, pongo el **bleep** en la página web donde me lo solicita y me dice que no existe ese código, recién lo abrí yo. / Hi, I bought a prepaid card in the Oxxo, I put the PIN on the website where they ask me ...

  • Newbie
  • Hola, compre una tarjeta de prepago en el Oxxo, pongo el **bleep** en la página web donde me lo solicita y me dice que no existe ese código, recién lo abrí yo. / Hi, I bought a prepaid card in the Ox...
  • Sophia
  • Roadie
  • 150 Views
  • 1 replies
  • 0 likes
  • 150 Views
  • 1 replies
  • 0 likes

Charged for school but school not recognised

I just signed up for spotify premium and at first I chose the student discount but my school was not recognised, so I went back to signing up for the regular premium discount and after I finished putting in my bank details, I checked my bank statemen...

  • Newbie
  • I just signed up for spotify premium and at first I chose the student discount but my school was not recognised, so I went back to signing up for the regular premium discount and after I finished put...
  • Jiana
  • Community Legend
  • 210 Views
  • 1 replies
  • 0 likes
  • 210 Views
  • 1 replies
  • 0 likes

Superuser Contribution No automatic payment

I got premium for al long time. And i've switched to family premium 2/3 months ago. Normally it pays automaticly on the 7 of the month. But it hasn't payed this 7th of june and in the app it says i have a free account. I have enough money on my payme...

  • Casual Listener
  • I got premium for al long time. And i've switched to family premium 2/3 months ago. Normally it pays automaticly on the 7 of the month. But it hasn't payed this 7th of june and in the app it says i h...
  • Sophia
  • Roadie
  • 320 Views
  • 1 replies
  • 0 likes
  • 320 Views
  • 1 replies
  • 0 likes

Superuser Contribution Problem with payment

I'm having problems with my invoice, this month I received 2 bills on my invoice to pay. I have already seen the site, and they redirect me to the receipts page, but I can't connect because the page is offline. I would like to someone help me!

  • Newbie
  • I'm having problems with my invoice, this month I received 2 bills on my invoice to pay. I have already seen the site, and they redirect me to the receipts page, but I can't connect because the page ...
  • Sophia
  • Roadie
  • 165 Views
  • 1 replies
  • 0 likes
  • 165 Views
  • 1 replies
  • 0 likes

Superuser Contribution Re: Charged but school isnt recognised

buenas tardes: hace 3 meses empece a usar potify familiar pero siempre se cobraba dos veces y en la pagina dice que el segundo pago que se cobraba se iba a utilizar para pagar el otro mes automaticamente pero siempre me terminaba cobrando igual y aho...

  • Newbie
  • buenas tardes: hace 3 meses empece a usar potify familiar pero siempre se cobraba dos veces y en la pagina dice que el segundo pago que se cobraba se iba a utilizar para pagar el otro mes automaticam...
  • Sophia
  • Roadie
  • 146 Views
  • 1 replies
  • 0 likes
  • 146 Views
  • 1 replies
  • 0 likes

If I order the 3 months

If I order the 3 months, can I cancel it when I have to pay again or end up right?

  • Newbie
  • If I order the 3 months, can I cancel it when I have to pay again or end up right?
  • itu_
  • Community Legend
  • 155 Views
  • 1 replies
  • 0 likes
  • 155 Views
  • 1 replies
  • 0 likes

Superuser Contribution CUENTA PREMIUM

Hola, tengo cuenta premium, la acabo de adquirir hoy y mi musica que tenia antes no la puedo escuchar sin internet, cuando me dieron una semana gratis de spotify podia escuchar la musica que habia descargado sin internet, ahora mi musica no esta desc...

  • Newbie
  • Hola, tengo cuenta premium, la acabo de adquirir hoy y mi musica que tenia antes no la puedo escuchar sin internet, cuando me dieron una semana gratis de spotify podia escuchar la musica que habia de...
  • Sophia
  • Roadie
  • 241 Views
  • 1 replies
  • 0 likes
  • 241 Views
  • 1 replies
  • 0 likes

Premium 3 month promo

I buy spotify promotion 3 month for idr 49.900, but in my account just 1 month premium, from this day until 10 july 2017. please help me to solved it!

  • Casual Listener
  • I buy spotify promotion 3 month for idr 49.900, but in my account just 1 month premium, from this day until 10 july 2017. please help me to solved it!
  • Maxim
  • Spotify Star
  • 245 Views
  • 3 replies
  • 0 likes
  • 245 Views
  • 3 replies
  • 0 likes

Superuser Contribution FAMILIAR PLAN

Hi, yesterday I got an email from Spotify because they wanted to verify that we had the conditions and requirements of this kind of subscription. Unfortunately, I missclicked the last number of the postal code and now Spotify wants to remove our subs...

  • Newbie
  • Hi, yesterday I got an email from Spotify because they wanted to verify that we had the conditions and requirements of this kind of subscription. Unfortunately, I missclicked the last number of the p...
  • Erika
  • Roadie
  • 153 Views
  • 1 replies
  • 0 likes
  • 153 Views
  • 1 replies
  • 0 likes

Superuser Contribution Premium doesn't work

I've done the premium signature, but it keeps as free. What should I do?

  • Casual Listener
  • I've done the premium signature, but it keeps as free. What should I do?
  • Erika
  • Roadie
  • 143 Views
  • 1 replies
  • 0 likes
  • 143 Views
  • 1 replies
  • 0 likes

Superuser Contribution Failed to subscribe but money taken

Hi, I've been a premium user for months today I discovered there is a student discount and tried to get my discount but I failed to upload necessary files to prove I am a student and spotify took my money nevertheless for 3 times. Is that money going...

  • Newbie
  • Hi, I've been a premium user for months today I discovered there is a student discount and tried to get my discount but I failed to upload necessary files to prove I am a student and spotify took my ...
  • Erika
  • Roadie
  • 147 Views
  • 1 replies
  • 0 likes
  • 147 Views
  • 1 replies
  • 0 likes

Superuser Contribution Can't use my account

A few days ago, Spotify took the money for my Spotify Premium subscription from my bank-account. I accidentaly booked my money back to my own bank-account. Now since a few days I can't use my Spotify account anymore. I need Spotify today because I'm ...

  • Newbie
  • A few days ago, Spotify took the money for my Spotify Premium subscription from my bank-account. I accidentaly booked my money back to my own bank-account. Now since a few days I can't use my Sp...
  • Erika
  • Roadie
  • 143 Views
  • 1 replies
  • 0 likes
  • 143 Views
  • 1 replies
  • 0 likes

Superuser Contribution Premium features not working after subscribing

Last night I subscribed to premium. however when I try to change the streaming audio quality to extreme it is telling me i need to subscribe to premium for this feature. Every premium feature is working fine except this. I tried logging out, fully cl...

  • Newbie
  • Last night I subscribed to premium. however when I try to change the streaming audio quality to extreme it is telling me i need to subscribe to premium for this feature. Every premium feature is work...
  • Erika
  • Roadie
  • 139 Views
  • 1 replies
  • 0 likes
  • 139 Views
  • 1 replies
  • 0 likes

Premium Not Activated

I made the purchase to Premium and yet after couple of days i dont have either a comfirmation e-mail nor the status of my account has changed ! Also my credit card has been charged with the amount !

  • Visitor
  • I made the purchase to Premium and yet after couple of days i dont have either a comfirmation e-mail nor the status of my account has changed !  Also my credit card has been charged with the am...
  • KatesHere
  • Community Legend
  • 166 Views
  • 1 replies
  • 0 likes
  • 166 Views
  • 1 replies
  • 0 likes

Superuser Contribution Charged twice per month

Hello I've contacted my bank and they've said it has came out twice you need to fix because they can't they told me y'all have to do it if need be I will get my bank statement for you to see FIX IT!

  • Casual Listener
  • Hello I've contacted my bank and they've said it has came out twice you need to fix because they can't they told me y'all have to do it if need be I will get my bank statement for you to see FIX IT!
  • babegirl12497
  • Casual Listener
  • 207 Views
  • 3 replies
  • 0 likes
  • 207 Views
  • 3 replies
  • 0 likes