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Solved!! Changing from premium to family do playlists and downloads get deleted?

Hi there I have upgraded my subscription to family. One of the members of my family is concerned they will lose all the songs they’ve downloaded and playlist blah blah associated with their account? Which would be annoying. So my question is if they ...

  • Newbie
  • Maxim
  • Spotify Star
  • 83654 Views
  • 30 replies
  • 5 likes
  • 83654 Views
  • 30 replies
  • 5 likes

Solved!! Cannot Redeem Gift Card

My dad bought a gift card for himself but ask me to do it for him. So I type the code to redeem but keeps telling me "Something went wrong. Try again, or get help." But he bought the gift card in another state. So I put the code but the postal code d...

  • Visitor
  • Novy
  • Moderator
  • 45698 Views
  • 19 replies
  • 3 likes
  • 45698 Views
  • 19 replies
  • 3 likes

Can't Redeem Gift Cards

I have been bought some £10 gift cards for spotify, I redeemed the first one and said I have a months free spotify instead of £10, when I am only charged £5 (as I am a student). The second card, which has been un touched and has the activation receip...

  • Casual Listener
  • I have been bought some £10 gift cards for spotify, I redeemed the first one and said I have a months free spotify instead of £10, when I am only charged £5 (as I am a student). The second card, whic...
  • Maxim
  • Spotify Star
  • 261 Views
  • 3 replies
  • 0 likes
  • 261 Views
  • 3 replies
  • 0 likes

Premium - pay monthly not once

I want to switch to premium with monthly payments, is this still an option? I currently have the student discount, however, I need to update my payment details but I'm no longer a student, so I would like to switch to premium. I have found where you ...

  • Casual Listener
  • I want to switch to premium with monthly payments, is this still an option?   I currently have the student discount, however, I need to update my payment details but I'm no longer a student, s...
  • rlyons21
  • Casual Listener
  • 643 Views
  • 2 replies
  • 0 likes
  • 643 Views
  • 2 replies
  • 0 likes

No payment details asked

hey, I just signed up for a premium account (student option). Everything worked and I wanted to do the monthly billing thing. My premium is activated, however I have not been asked for any payment details...? How will they withdraw money, if they don...

  • Newbie
  • hey, I just signed up for a premium account (student option). Everything worked and I wanted to do the monthly billing thing. My premium is activated, however I have not been asked for any payment de...
  • 122 Views
  • 0 replies
  • 0 likes
  • 122 Views
  • 0 replies
  • 0 likes

Payed twice for Premium in one month

Hi there, can someone help me please?I looked at my bankaccount last week and noticed that Spotify collected 9,99 euro's twice in one month! I cancelled my Premium account to a Free account now, to find out what happens next month.Has anyone been in ...

  • Newbie
  • Hi there, can someone help me please? I looked at my bankaccount last week and noticed that Spotify collected 9,99 euro's twice in one month! I cancelled my Premium account to a Free account now, to...
  • Robert_W
  • Community Legend
  • 309 Views
  • 1 replies
  • 0 likes
  • 309 Views
  • 1 replies
  • 0 likes

I can't pay with my debit card

So basically whenever I try to pay with my debit card it says ''Oops, seems your card or payment provider is having a bad day. Don't worry, no money has been charged. Try again or use another payment method.''. It has money in it and I can pay for my...

  • Casual Listener
  • So basically whenever I try to pay with my debit card it says ''Oops, seems your card or payment provider is having a bad day. Don't worry, no money has been charged. Try again or use another payment...
  • Robert_W
  • Community Legend
  • 765 Views
  • 1 replies
  • 0 likes
  • 765 Views
  • 1 replies
  • 0 likes

Solved!! Registered as student by mistake

I was trying to create a common account and just started the process of student by mistake. In the SheeID I was billed but had been warned that this would not happen, I'm not even student, what can I do?

  • Newbie
  • I was trying to create a common account and just started the process of student by mistake. In the SheeID I was billed but had been warned that this would not happen, I'm not even student, what ...
  • Hubo
  • Community Legend
  • 584 Views
  • 1 replies
  • 0 likes
  • 584 Views
  • 1 replies
  • 0 likes

Solved!!Superuser Contribution Can't log in...

An Payment went wrong and I think my account is blocked. I'm trying to get in my account but I get this message:Deze pagina werkt nietwww.spotify.com heeft je te vaak omgeleid. Probeer je cookies te wissen.ERR_TOO_MANY_REDIRECTSTranslation: Page does...

  • Regular
  • An Payment went wrong and I think my account is blocked. I'm trying to get in my account but I get this message: Deze pagina werkt niet www.spotify.com heeft je te vaak omgeleid.   ...
  • Hubo
  • Community Legend
  • 796 Views
  • 10 replies
  • 0 likes
  • 796 Views
  • 10 replies
  • 0 likes

Solved!! Cancelled but still got charged

Hi guys, I was signing up for the student discount but then I had cancel it after already putting my card details (I told it would be okay since it stated it wouldn't charge me before I verified everything?) But um, it still charged me the 3,49€ of t...

  • Newbie
  • Hi guys, I was signing up for the student discount but then I had cancel it after already putting my card details (I told it would be okay since it stated it wouldn't charge me before I verified ever...
  • Maxim
  • Spotify Star
  • 205 Views
  • 1 replies
  • 0 likes
  • 205 Views
  • 1 replies
  • 0 likes

Mobile payment

So, I want to pay through mobile because it's the only choice i could use. So i loade my mobile with 140php so that i could pay 1month subscription of premium which is jist 129php. But whenever i try to pay, it ends up saying that my credit is insuff...

  • Newbie
  • So, I want to pay through mobile because it's the only choice i could use. So i loade my mobile with 140php so that i could pay 1month subscription of premium which is jist 129php. But whenever i try...
  • 90 Views
  • 0 replies
  • 0 likes
  • 90 Views
  • 0 replies
  • 0 likes

3 Months for $0.99

When is the summer promotion of 3 months of Premium for $0.99 going to come out this year?

  • Casual Listener
  • When is the summer promotion of 3 months of Premium for $0.99 going to come out this year?
  • Maxim
  • Spotify Star
  • 153 Views
  • 1 replies
  • 0 likes
  • 153 Views
  • 1 replies
  • 0 likes

Started trial and taken payment?!?

Hi, I started a 1month free trial a couple of days ago, just checked my bank and they have charged me £9.99?

  • Newbie
  • Hi, I started a 1month free trial a couple of days ago, just checked my bank and they have charged me £9.99?
  • 106 Views
  • 0 replies
  • 0 likes
  • 106 Views
  • 0 replies
  • 0 likes

Subscription​ problem

I cannot pay. İts not working. But if I try to pay, every time it get a commission fee.. 2 times 2.5$ usd, 2 times 0.57$ usd. Totally: 6$ usd..but still i couldn't get a premium..From: TurkeyAnd sorry for my bad english

  • Newbie
  • I cannot pay. İts not working. But if I try to pay, every time it get a commission fee.. 2 times 2.5$ usd, 2 times 0.57$ usd. Totally: 6$ usd.. but still i couldn't get a premium.. From: Turkey An...
  • 272 Views
  • 0 replies
  • 0 likes
  • Credit Card
    Payment
    Payment Problems
    Subscription
    Turkey
  • 272 Views
  • 0 replies
  • 0 likes

Superuser Contribution No me permite pagar premium con tarjeta ni paypal

Hola.Llevo días intentanto pagar con una tarjeta visa y la página no me lo permite. Siempre sale con que "Ups tu tarjeta está teniendo un mal día". Y no creo que tenga ni remotamente un mal día. Pago Netflix, Steam, Origin, Battle.net y Amazon sin ni...

  • Casual Listener
  • Hola. Llevo días intentanto pagar con una tarjeta visa y la página no me lo permite. Siempre sale con que "Ups tu tarjeta está teniendo un mal día". Y no creo que tenga ni remotamente un mal día. Pa...
  • hugo_ge
  • Casual Listener
  • 1469 Views
  • 3 replies
  • 0 likes
  • 1469 Views
  • 3 replies
  • 0 likes

Charged thrice! Please help.

I logged in to my spotify account to Update my payment. I made the transaction (first 2) on my cellphone and the internet keeps going down so i have to refresh the page over again. I got pissed off so i went to my laptop and re_enter my payment again...

  • Newbie
  • I logged in to my spotify account to Update my payment. I made the transaction (first 2) on my cellphone and the internet keeps going down so i have to refresh the page over again. I got pissed off s...
  • Maxim
  • Spotify Star
  • 305 Views
  • 1 replies
  • 0 likes
  • Charged thrice
    Payments
    upgrade
  • 305 Views
  • 1 replies
  • 0 likes

Cancel button for premium isn't working

I keep trying to press the cancel button before the trial is up, but nothing is happening

  • Visitor
  • I keep trying to press the cancel button before the trial is up, but nothing is happening😡
  • Maxim
  • Spotify Star
  • 290 Views
  • 1 replies
  • 0 likes
  • 290 Views
  • 1 replies
  • 0 likes

Cargo en tarjeta de crédito

Buenas noches. Yo iba a inscribirme a la oferta de spotify para estudiantes y según Spotify no me harían ningún tipo de cargo en mi tarjeta de crédito hasta que finalizara el proceso, pero ahora no quiero esa promoción (no subí ningún archivo a Sheer...

  • Newbie
  • Buenas noches.   Yo iba a inscribirme a la oferta de spotify para estudiantes y según Spotify no me harían ningún tipo de cargo en mi tarjeta de crédito hasta que finalizara el proceso, pero a...
  • 91 Views
  • 0 replies
  • 0 likes
  • 91 Views
  • 0 replies
  • 0 likes

Updating Payment for Student Account

I had to update my payment information but since I'm no longer a student it wouldn't allow me to do it because I had not college to put in and there is no option to change to a normal premium account. I now paid for the $120 year premium membership a...

  • Newbie
  • I had to update my payment information but since I'm no longer a student it wouldn't allow me to do it because I had not college to put in and there is no option to change to a normal premium account...
  • 94 Views
  • 0 replies
  • 0 likes
  • 94 Views
  • 0 replies
  • 0 likes

Payment option not work [Eternal loop]

I'm almost giving up on Spotify.I already changed the browser, I already changed my computer ....Not a form of service or Spotify has, I believe another colleague can not help me.

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  • Casual Listener
  • I'm almost giving up on Spotify. I already changed the browser, I already changed my computer .... Not a form of service or Spotify has, I believe another colleague can not help me.  
  • 108 Views
  • 0 replies
  • 0 likes
  • 108 Views
  • 0 replies
  • 0 likes

Problem with student discount

Hi, I'm Amos from Italy,I activated the Premium Student subscription, the amount of 4,99 Euros was charged but my subscription has not been activated, what can I do?

  • Newbie
  • Hi, I'm Amos from Italy, I activated the Premium Student subscription, the amount of 4,99 Euros was charged but my subscription has not been activated, what can I do?  
  • Sargoz
  • Casual Listener
  • 170 Views
  • 3 replies
  • 0 likes
  • 170 Views
  • 3 replies
  • 0 likes

Add support for Google ChromeCast

Mi premium para universitarios no se activa porque no me llega ningún correo de confirmación, pero ya me cobraron primero con mi Facebook y después con una cuenta independiente. Que hago?

  • Visitor
  • Mi premium para universitarios no se activa porque no me llega ningún correo de confirmación, pero ya me cobraron primero con mi Facebook y después con una cuenta independiente. Que hago?
  • 79 Views
  • 0 replies
  • 0 likes
  • 79 Views
  • 0 replies
  • 0 likes