Announcements

Help Wizard

Step 1

NEXT STEP

FAQs

Please see below the most popular frequently asked questions.

Loading article...

Loading faqs...

VIEW ALL

Ongoing Issues

Please see below the current ongoing issues which are under investigation.

Loading issue...

Loading ongoing issues...

VIEW ALL

Subscriptions

Ask here for help with Premium, payments and trials.

Start a topic

Forum Posts

Solved!! Cancel subscription and get a refund

I dont use Spotify enough to pay for a subscription I'm going to cancel subscription

Visitor

Lucifermorningstar

Regular

192938 Views

123 replies

12 likes

  • 192938 Views
  • 123 replies
  • 12 likes

Solved!! Duo/Family plan upgrade campaign issue

I am an existing Duo customer, and this evening I got an email from Spotify saying : “ Try Family for the next 2 months (at no extra cost) and go from 2 to 3 or more Premium accounts under one plan.”When I select to accept the offer and upgrade to Fa...

Music Fan

TiBlack

Newbie

22008 Views

28 replies

4 likes

  • 22008 Views
  • 28 replies
  • 4 likes

College student

I am now a college student and want to get the discount? But would I have to make a new account in order to use it?

Visitor

I am now a college student and want to get the discount? But would I have to make a new account in order to use it?

Maxim

Spotify Star

159 Views

1 replies

0 likes

  • 159 Views
  • 1 replies
  • 0 likes

Cuenta premium

No puedo obteneri cuenta premium, se canceló e intente renovarla y me dice que hay un problema y no he podido renovar, que puedo hacer?

Newbie

No puedo obteneri cuenta premium, se canceló e intente renovarla y me dice que hay un problema y no he podido renovar, que puedo hacer?

138 Views

0 replies

0 likes

  • 138 Views
  • 0 replies
  • 0 likes

Problem with Premium Account

Hi! Does the "signature" expire? I use to have my app working normaly until yestarday when simply blocked and I got free account. I had to bought again in website but y app dont work anymore.. it is still in free mode. What can I do? I lost my librar...

Newbie

Hi! Does the "signature" expire? I use to have my app working normaly until yestarday when simply blocked and I got free account. I had to bought again in website but y app dont work anymore.. it is ...

158 Views

0 replies

0 likes

  • 158 Views
  • 0 replies
  • 0 likes

Paymet issue

Hi! So i think spotify charges you automatically right? So i forgot to pay and after the 5 day limit i payed on the 6th day! So i'll just have to wait for the payment to be processed? Or do i have to put all mily info again?

Newbie

Hi! So i think spotify charges you automatically right? So i forgot to pay and after the 5 day limit i payed on the 6th day! So i'll just have to wait for the payment to be processed? Or do i have to...

172 Views

0 replies

0 likes

  • 172 Views
  • 0 replies
  • 0 likes

Superuser Contribution 7 day free trial or 30 day free trial?

hey! So I just signed up for Spotify premium but I'm a little confused? on my lap top it said I have a 30-day free trial, but then I opened up the app and it said I only have a 7-day free trial? I'm wondering which is true?

Newbie

hey! So I just signed up for Spotify premium but I'm a little confused? on my lap top it said I have a 30-day free trial, but then I opened up the app and it said I only have a 7-day free t...

MonicaM_Bogota

Roadie

189 Views

1 replies

0 likes

  • 189 Views
  • 1 replies
  • 0 likes

Solved!!Superuser Contribution Subscription Payment Delay

Greetings! I recently bought a spotify family subscription and I am extremely satisfied with the service.I understand that I have to renew it at the beggining of every month, but unfortunately i can only effectuate the payment on the first tuesday of...

Casual Listener

Greetings! I recently bought a spotify family subscription and I am extremely satisfied with the service. I understand that I have to renew it at the beggining of every month, but unfortunately i ca...

LikeezZ

Casual Listener

552 Views

2 replies

0 likes

  • 552 Views
  • 2 replies
  • 0 likes

Superuser Contribution Being charged twice.

I purchased Spotify premium, their 9.99 program. Which with taxes leads to $10.69 It has successfully gone through on the 14th of this month. I checked my mobile banking today and noticed another charge of $5.34 for the 17th of this month. I'm unawar...

Newbie

I purchased Spotify premium, their 9.99 program. Which with taxes leads to $10.69 It has successfully gone through on the 14th of this month. I checked my mobile banking today and noticed another cha...

Aimee_T

Roadie

165 Views

1 replies

0 likes

  • 165 Views
  • 1 replies
  • 0 likes

Superuser Contribution Spotify troubleshooting

I have spotify pemium on my account and i logged out by mistake and i dont remember the password. so i said reset password and i didnt get a mail, i think i have linked my account to another e-mail, but dont know what it could be. what should i do? m...

Newbie

I have spotify pemium on my account and i logged out by mistake and i dont remember the password.    so i said reset password and i didnt get a mail, i think i have linked my account to a...

MonicaM_Bogota

Roadie

194 Views

1 replies

0 likes

  • 194 Views
  • 1 replies
  • 0 likes

Superuser Contribution Fernando

Buenas tarde tengo problemas con Spotify iba a contratar el plan universitario ayer y ayer se hizo el cargo a mi tarjeta de crédito y hoy en la mañana me llegó el correo de que no fue aceptada mi solicitud y ahorita en la tarde al parecer se volvió a...

Newbie

Buenas tarde tengo problemas con Spotify iba a contratar el plan universitario ayer y ayer se hizo el cargo a mi tarjeta de crédito y hoy en la mañana me llegó el correo de que no fue aceptada mi sol...

MonicaM_Bogota

Roadie

187 Views

1 replies

0 likes

  • 187 Views
  • 1 replies
  • 0 likes

Superuser Contribution Free instead of Premium-new PC

Hello,I need your help. I have a new disk or something similar on my computer. When I install Spotify again, I do not have my premium account. I tried to reinstall it, connect to Facebook ... My friend sees my account, but there is no user name, only...

Newbie

Hello, I need your help. I have a new disk or something similar on my computer. When I install Spotify again, I do not have my premium account. I tried to reinstall it, connect to Facebook ... My fr...

MonicaM_Bogota

Roadie

213 Views

1 replies

0 likes

  • 213 Views
  • 1 replies
  • 0 likes

Superuser Contribution No longer premium

Suddenly my premium account turned Into free and I still pay every month for me and my family but It only happened on my phone. What can I do?

Newbie

Suddenly my premium account turned Into free and I still pay every month for me and my family but It only happened on my phone. What can I do?

MonicaM_Bogota

Roadie

513 Views

1 replies

0 likes

  • 513 Views
  • 1 replies
  • 0 likes

Superuser Contribution cancaled my subscription

I am paying every month getting noting trying to cancel my account

Newbie

I am paying every month getting noting trying to cancel my account😠😠

MonicaM_Bogota

Roadie

200 Views

1 replies

0 likes

  • 200 Views
  • 1 replies
  • 0 likes

Superuser Contribution Pague premium se cargo en mi banco y aun estoy en trial

Hola pague mi suscripcion premium y a se registro en el.banco ya aparezco activo en la.cta de spotify pero las funciones premium no estan activadas

Newbie

Hola pague mi suscripcion premium y a se registro en el.banco ya aparezco activo en la.cta de spotify pero las funciones premium no estan activadas

MonicaM_Bogota

Roadie

171 Views

1 replies

0 likes

  • 171 Views
  • 1 replies
  • 0 likes

Superuser Contribution Problem getting premium

I bought the 0,99€ offer for 3 months on June the 20th but if I access my account and go to the settings it says that I have FREE subscription.The thing is that I paid with Paypal and at the time I didn't have money on it but I checked on PP account ...

Newbie

I bought the 0,99€ offer for 3 months on June the 20th but if I access my account and go to the settings it says that I have FREE subscription. The thing is that I paid with Paypal and at the time I...

MonicaM_Bogota

Roadie

179 Views

1 replies

0 likes

  • 179 Views
  • 1 replies
  • 0 likes

Superuser Contribution I already paid and I'm still free

I started a university account and was already debited from my card but it still continues as if my account were free.What should I do?

Newbie

I started a university account and was already debited from my card but it still continues as if my account were free.What should I do?

Aimee_T

Roadie

129 Views

1 replies

0 likes

  • 129 Views
  • 1 replies
  • 0 likes

Superuser Contribution Plan Familiar Premium

Como puedo comprobar que los miembros de mi Plan Familiar si viven en mi domiclio.Me llego un correo donde me indican que no lo han podico comprobar y tengo 7 dias para hacerlo o daran de baja las cuentas.

Newbie

Como puedo comprobar que los miembros de mi Plan Familiar si viven en mi domiclio. Me llego un correo donde me indican que no lo han podico comprobar y tengo 7 dias para hacerlo o daran de baja las ...

Aimee_T

Roadie

165 Views

1 replies

0 likes

  • 165 Views
  • 1 replies
  • 0 likes

Superuser Contribution Family Subscription Manager

I subscribed for family membership I have done everything but it shows my friend as manager rather than me. How can I solve this problem? Thank you in advance

Newbie

I subscribed for family membership I have done everything but it shows my friend as manager rather than me. How can I solve this problem? Thank you in advance

MonicaM_Bogota

Roadie

146 Views

1 replies

0 likes

  • 146 Views
  • 1 replies
  • 0 likes

Superuser Contribution Hola, necesito ayuda!

Me suscribo a Premium paso mi pago y todo y aún así entro a mi cuenta le doy a las canciones para seguir o cualquier otra función y me dice Suscríbete a.premium otra vez y pues supuestamente estoy escrito

Newbie

Me suscribo a Premium paso mi pago y todo y aún así entro a mi cuenta le doy a las canciones para seguir o cualquier otra función y me dice Suscríbete a.premium otra vez y pues supuestamente estoy es...

Aimee_T

Roadie

132 Views

1 replies

0 likes

  • 132 Views
  • 1 replies
  • 0 likes