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Solved!! Changing from premium to family do playlists and downloads get deleted?

Hi there I have upgraded my subscription to family. One of the members of my family is concerned they will lose all the songs they’ve downloaded and playlist blah blah associated with their account? Which would be annoying. So my question is if they ...

  • Newbie
  • OscarDC
  • Moderator
  • 72454 Views
  • 25 replies
  • 5 likes
  • 72454 Views
  • 25 replies
  • 5 likes

Solved!! Cannot Redeem Gift Card

My dad bought a gift card for himself but ask me to do it for him. So I type the code to redeem but keeps telling me "Something went wrong. Try again, or get help." But he bought the gift card in another state. So I put the code but the postal code d...

  • Visitor
  • Novy
  • Moderator
  • 42008 Views
  • 19 replies
  • 2 likes
  • 42008 Views
  • 19 replies
  • 2 likes

Solved!! Premium trial doesn't start

PlanPremium (trial)CountryNetherlandsDevicePC/Nokia 8.1Operating SystemWindows 10/ Android I attempted to start a free trial for Spotify premium 3 days ago. I verfied my IDEAL bank account, and received a confirmation of "payment" for 0 euros on both...

  • Casual Listener
  • Eni
  • Moderator
  • 29988 Views
  • 16 replies
  • 3 likes
  • 29988 Views
  • 16 replies
  • 3 likes

Changed phone

I bought a new phone but my Spotify account didn't transfer over. I have no play lists and I'm been asked to upgrade to premium which I have already and pay monthly for. Can anyone tell me how to get my old account on my new phone? Appreciate your he...

  • Newbie
  • I bought a new phone but my Spotify account didn't transfer over. I have no play lists and I'm been asked to upgrade to premium which I have already and pay monthly for. Can anyone tell me how to get...
  • Maxim
  • Spotify Star
  • 112 Views
  • 1 replies
  • 0 likes
  • 112 Views
  • 1 replies
  • 0 likes

Solved!! Charged after cancel subscriptions

Hi , I canceled my subscription last month, and I thought my subscription canceled so it will not be charged for next month, but they charged me for this month although I am not using Spotify anymore. I am looking for contact details of Spotify help ...

  • Casual Listener
  • Hi ,   I canceled my subscription last month, and I thought my subscription canceled so it will not be charged for next month, but they charged me for this month although I am not us...
  • Henrii3
  • Gig Goer
  • 177 Views
  • 3 replies
  • 0 likes
  • 177 Views
  • 3 replies
  • 0 likes

Family Premium cant v

Spotify message : Cant corroborate that you live in the same address as the account holder. We use different ip addresses all the time, same address.,

  • Casual Listener
  • Spotify message :  Cant corroborate that you live in the same address as the account holder.   We use different ip addresses all the time, same address.,
  • mikerosas
  • Casual Listener
  • 165 Views
  • 2 replies
  • 0 likes
  • 165 Views
  • 2 replies
  • 0 likes

Boleto pago, não liberaram o premium

O pagamento do meu boleto foi confirmado dia 31/03 até o momento, não recebi upgrade para o premium.

  • Regular
  • O pagamento do meu boleto foi confirmado dia 31/03 até o momento, não recebi upgrade para o premium.
  • ricardogoebel
  • Regular
  • 207 Views
  • 8 replies
  • 0 likes
  • 207 Views
  • 8 replies
  • 0 likes

Re: I was double billed Twice

The same thing has happened to me, i can only see 90 days back into my back account and i was billed twice this month and twice last month, i'm extremely frustrated as it's seemed impossible to get an answer from anyone here. I do not want to close m...

  • Newbie
  • The same thing has happened to me, i can only see 90 days back into my back account and i was billed twice this month and twice last month, i'm extremely frustrated as it's seemed impossible to get a...
  • Bittencourt
  • Spotify Star
  • 836 Views
  • 1 replies
  • 0 likes
  • 836 Views
  • 1 replies
  • 0 likes

I was double billed twice

I was double billed last month and it looks like it is trying to do it again this month. Is there a customer service number where I can contact someone to get this corrected?

  • Newbie
  • I was double billed last month and it looks like it is trying to do it again this month.  Is there a customer service number where I can contact someone to get this corrected?
  • Maxim
  • Spotify Star
  • 1087 Views
  • 1 replies
  • 0 likes
  • 1087 Views
  • 1 replies
  • 0 likes

Sub.

I tried buying the student deal before I realized it was for college students only. So I backed out of it and it didn't say anything about charging me, I went out and bought the normal subscription for 10, and I check my bank account and it had charg...

  • Newbie
  • I tried buying the student deal before I realized it was for college students only. So I backed out of it and it didn't say anything about charging me, I went out and bought the normal subscription f...
  • Maxim
  • Spotify Star
  • 110 Views
  • 1 replies
  • 0 likes
  • 110 Views
  • 1 replies
  • 0 likes

premium subscription

does premium subscripstion expire after 12 months like student discount does or is it that once you have it, your account is premium for good? thanks!

  • Casual Listener
  • does premium subscripstion expire after 12 months like student discount does or is it that once you have it, your account is premium for good? thanks!
  • Maxim
  • Spotify Star
  • 102 Views
  • 1 replies
  • 0 likes
  • 102 Views
  • 1 replies
  • 0 likes

Solved!! I WANT TO TRAVEL AND USE SPOTIFY AROUND THE WORLD FOR MONTHS

I WILL LIVE IN LITHUANIA AND I CANT MAKE A CREDIT CARD THERE, SO I WANT TO PAY FROM BRAZIL MY COUNTRY. HERE I HAVE AN OPTION FOR ANTECIPATED PAYMENT (ticket, title) AND I WANT TO KNOW IF I PAY FOR SEVERAL MONTHS HERE I COULD USE SPOTIFY IN LITHUANIA?...

  • Casual Listener
  • I WILL LIVE IN LITHUANIA AND I CANT MAKE A CREDIT CARD THERE, SO I WANT TO PAY FROM BRAZIL MY COUNTRY. HERE I HAVE AN OPTION FOR ANTECIPATED PAYMENT (ticket, title) AND I WANT TO KNOW IF I PAY FOR SE...
  • mu2sic
  • Casual Listener
  • 245 Views
  • 2 replies
  • 0 likes
  • 245 Views
  • 2 replies
  • 0 likes

Some songs disappeared once joining premium

Hello, I am currently in Taiwan, and have been using Free Spotify for about two years (in Taiwan).This morning I started the free Premium Trial, with a Japanese credit card. After I started the trial, many of my songs became unavailable, by my unders...

  • Visitor
  • Hello,   I am currently in Taiwan, and have been using Free Spotify for about two years (in Taiwan). This morning I started the free Premium Trial, with a Japanese credit card.   After...
  • Henrii3
  • Gig Goer
  • 212 Views
  • 3 replies
  • 0 likes
  • Premium
  • 212 Views
  • 3 replies
  • 0 likes

Charged Twice!

I´ve neen charged twice, saturday I spoke with one moderator and he told me I should send my bank status so I went to the bank and they told me that one payment is still pending and one has been already charged, I ned to cancel the one which is pendi...

  • Regular
  • I´ve neen charged twice, saturday I spoke with one moderator and he told me I should send my bank status so I went to the bank and they told me that one payment is still pending and one has been alre...
  • Maxim
  • Spotify Star
  • 198 Views
  • 1 replies
  • 0 likes
  • Android
    Payment
  • 198 Views
  • 1 replies
  • 0 likes

Re: Double billed - Seems to be a common subject.

I have Spotify premium,but I notice that I was being bill twice a month on my Visa Card.i discontinued one of the accounts,I was just bill $9.99 for the month of April 2017 my information: -------@gmail.com I'm being charge but I cannot access Spotif...

  • Casual Listener
  • I have Spotify premium,but I notice that I was being bill twice a month on my Visa Card.i discontinued one of the accounts,I was just bill $9.99 for the month of April 2017 my information: -------@gm...
  • grayfox1617
  • Casual Listener
  • 224 Views
  • 2 replies
  • 0 likes
  • 224 Views
  • 2 replies
  • 0 likes

Premium Failed to Activate?

I have been paying for Spotify Premium for nearly a year now. For my birthday I got a 3-month Spotify gift card. I activated it on my account and I stopped paying the subscription fee assuming that I had three months. Now my premium account is deacti...

  • Newbie
  • I have been paying for Spotify Premium for nearly a year now. For my birthday I got a 3-month Spotify gift card. I activated it on my account and I stopped paying the subscription fee assuming that I...
  • MattSuda
  • Spotify Star
  • 201 Views
  • 1 replies
  • 0 likes
  • 201 Views
  • 1 replies
  • 0 likes

I am charged but I do not have subscribed account

I am a Maxis user in Malaysia, I am not sure why Spotify charged me some amount for subscription by Maxis while I’m not sure for which account I am charged.I tried all the suggested ways to find my subscribed account but I couldn’t find.Any help high...

  • Newbie
  • I am a Maxis user in Malaysia, I am not sure why Spotify charged me some amount for subscription by Maxis while I’m not sure for which account I am charged. I tried all the suggested ways to find my...
  • MattSuda
  • Spotify Star
  • 127 Views
  • 1 replies
  • 0 likes
  • 127 Views
  • 1 replies
  • 0 likes

Premium account reverting to free subscription

My Spotify account logged me out of my Spotify app on my computer and phone and when I logged back into it, my account had reverted back to before I upgraded to premium. About a year ago I upgraded from free to a student premium subscription and abou...

  • Visitor
  • My Spotify account logged me out of my Spotify app on my computer and phone and when I logged back into it, my account had reverted back to before I upgraded to premium. About a year ago I upgraded f...
  • MattSuda
  • Spotify Star
  • 158 Views
  • 1 replies
  • 0 likes
  • Account
  • 158 Views
  • 1 replies
  • 0 likes

Discount Family Subscriptions!

hello everyone i will have a problem with my subscription and is that a month ago paid a premium year and everything normal as a premium but today i realized that I had not activate the premium that comes

  • Casual Listener
  • hello everyone i will have a problem with my subscription and is that a month ago paid a premium year and everything normal as a premium but today i realized that I had not activate the premium that ...
  • MattSuda
  • Spotify Star
  • 91 Views
  • 1 replies
  • 0 likes
  • 91 Views
  • 1 replies
  • 0 likes

familiar and premium

I used to have a premium subscription, and I wanted to join me into a familiar account, but be a member instead the admin, but by mistake subscribed me as a familiar admin, I can't cancel the familiar subscription with the instructions you give me he...

  • Visitor
  • I used to have a premium subscription, and I wanted to join me into a familiar account, but be a member instead the admin, but by mistake subscribed me as a familiar admin, I can't cancel the familia...
  • guillermo1684h
  • Newbie
  • 98 Views
  • 1 replies
  • 0 likes
  • 98 Views
  • 1 replies
  • 0 likes

Invoice history

I need an invoice from 09/16, but my transaction history only shows invoices from 10/16. Where can I find the rest of them?

  • Newbie
  • I need an invoice from 09/16, but my transaction history only shows invoices from 10/16. Where can I find the rest of them?
  • MattSuda
  • Spotify Star
  • 173 Views
  • 1 replies
  • 0 likes
  • 173 Views
  • 1 replies
  • 0 likes

Premium Subscription

Hi, I do not have any active premium accounts username : somesh4ever, somesh569, but i am still charged for the premium subscription for the past few months. I am being charges 9.99 per month to my amex card ending - . last transaction id : 320170960...

  • Newbie
  • Hi, I do not have any active premium accounts username : somesh4ever, somesh569, but i am still charged for the premium subscription for the past few months. I am being charges 9.99 per month to my...
  • MattSuda
  • Spotify Star
  • 95 Views
  • 1 replies
  • 0 likes
  • 95 Views
  • 1 replies
  • 0 likes

Paying £9.99 every month but have no access to account

I have been paying £9.99 from my bank account for months and have tried to contact Spotify previously regarding the situation.I do not have a valid log in for this account and as far as I am aware have never used it as I already have free version of ...

  • Newbie
  • I have been paying £9.99 from my bank account for months and have tried to contact Spotify previously regarding the situation. I do not have a valid log in for this account and as far as I am awar...
  • wherethepugat
  • Casual Listener
  • 137 Views
  • 1 replies
  • 0 likes
  • 137 Views
  • 1 replies
  • 0 likes