Solved!! Cancel subscription and get a refund
I dont use Spotify enough to pay for a subscription I'm going to cancel subscription
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- Casual Listener
- 122989 Views
- 81 replies
- 10 likes
- 122989 Views
- 81 replies
- 10 likes
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Forum Posts
Solved!! Duo/Family plan upgrade campaign issue
I am an existing Duo customer, and this evening I got an email from Spotify saying : “ Try Family for the next 2 months (at no extra cost) and go from 2 to 3 or more Premium accounts under one plan.”When I select to accept the offer and upgrade to Fa...
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- Visitor
- 14698 Views
- 27 replies
- 2 likes
- 14698 Views
- 27 replies
- 2 likes
Issue with inviting family members for family premium
I did sent invite to my daughter but she didn't receive the invite. In my account there's mentioned invite in progress.What's holding the invite to be send to her?
- I did sent invite to my daughter but she didn't receive the invite. In my account there's mentioned invite in progress. What's holding the invite to be send to her?
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- 118 Views
- 0 replies
- 0 likes
- 118 Views
- 0 replies
- 0 likes
College discount
Hi! I currently enrolled in college for the fall of 2017 and I'm trying to enable the student discount, but it says I'm not a student at said college..why isn't it working?
- Hi! I currently enrolled in college for the fall of 2017 and I'm trying to enable the student discount, but it says I'm not a student at said college..why isn't it working?
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- Music Fan
- 209 Views
- 3 replies
- 0 likes
- 209 Views
- 3 replies
- 0 likes
Switching family accounts
I currently am part of a premium family account. I want to start my own premium family account and leave the one I am on. How?
- I currently am part of a premium family account. I want to start my own premium family account and leave the one I am on. How?
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- 102 Views
- 0 replies
- 0 likes
- 102 Views
- 0 replies
- 0 likes
Family Account Issue
Hello there,this stupid validation system canceled my subscription. Apparently I don't live with my wife in the same house... Any idea how can I solve this issue?
- Hello there, this stupid validation system canceled my subscription. Apparently I don't live with my wife in the same house... Any idea how can I solve this issue?
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- 109 Views
- 0 replies
- 0 likes
- 109 Views
- 0 replies
- 0 likes
Superuser Contribution They charged me 3 times
Hi,So I changed my account from free to Student Discount yesterday evening. They have charged me three times (15€) but my account is not activated, and there is no register of my payments on the website. What should I do? Thanks.
- Hi, So I changed my account from free to Student Discount yesterday evening. They have charged me three times (15€) but my account is not activated, and there is no register of my payments on the we...
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- Casual Listener
- 188 Views
- 2 replies
- 0 likes
- 188 Views
- 2 replies
- 0 likes
Superuser Contribution Monthly payments
Hey, I used to have Spotify Premium where I would pay 9,99 euros once a month (I live in the Netherlands) which suddenly stopped about a week ago. Not sure why it stopped, but the biggest problem is that when I want to start a new subscription the on...
- Hey, I used to have Spotify Premium where I would pay 9,99 euros once a month (I live in the Netherlands) which suddenly stopped about a week ago. Not sure why it stopped, but the biggest pr...
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- Roadie
- 169 Views
- 1 replies
- 0 likes
- 169 Views
- 1 replies
- 0 likes
Superuser Contribution Payment taken
Hi,I tried to set up a premium account last night and have been charged £4.99 to my account but premium isn't working? Please could I get a refund and stop the subscription. I can't do this as it's not showing up that I have premium even though I was...
- Hi, I tried to set up a premium account last night and have been charged £4.99 to my account but premium isn't working? Please could I get a refund and stop the subscription. I can't do this as it's...
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- Roadie
- 172 Views
- 1 replies
- 0 likes
- 172 Views
- 1 replies
- 0 likes
Superuser Contribution Why did my premium change to free while I'm abroad ?
Hello!So I've had a premium status for 6 months and I pay every time, I went to Japan before mid-june and it was still working (actually for more than 14 days) but suddenly I was logged out and the message about the 14 days abroad popped out. I read ...
- Hello! So I've had a premium status for 6 months and I pay every time, I went to Japan before mid-june and it was still working (actually for more than 14 days) but suddenly I was logged out and t...
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- Roadie
- 208 Views
- 1 replies
- 0 likes
- 208 Views
- 1 replies
- 0 likes
Superuser Contribution Can't subscribe to Premium because of insufficient balance
I can't subscribe to Premium because it says my prepaid doesn't hve enough load. But I have enough to subscribe to premium. Please see below for your reference. Any help with this please? I'm from the Philippines by the way. I'm a Globe user. Thanks!
- I can't subscribe to Premium because it says my prepaid doesn't hve enough load. But I have enough to subscribe to premium. Please see below for your reference. Any help with this please? I'm from th...
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- Roadie
- 235 Views
- 1 replies
- 0 likes
- 235 Views
- 1 replies
- 0 likes
I have problem with premium free trial 30 days
I m signed up through Facebook on premium trial 30 days and it doesn't work I want to remove it so I m not gonna be charged
- I m signed up through Facebook on premium trial 30 days and it doesn't work I want to remove it so I m not gonna be charged
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- 120 Views
- 0 replies
- 0 likes
- 120 Views
- 0 replies
- 0 likes
Upgrading to Family Plan from Premium but Getting Charged for Both
Hi! I recently updated my account to Family Plan ($15/mo), but was charged for that PLUS my old premium account ($10). I want to get rid of my premium account and just continue with family PLUS get my money back that was charged this month. Help!!!
- Hi! I recently updated my account to Family Plan ($15/mo), but was charged for that PLUS my old premium account ($10). I want to get rid of my premium account and just continue with family P...
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- 115 Views
- 0 replies
- 0 likes
- 115 Views
- 0 replies
- 0 likes
Purchasing Spotify
It's asked me for my zip code but is saying invalid help?!
- It's asked me for my zip code but is saying invalid help?!
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- 184 Views
- 0 replies
- 0 likes
- 184 Views
- 0 replies
- 0 likes
mi cuenta ha pasado de premium a free sin aviso previo. Necesito ayuda
Hola. Desde ayer mi suscripción individual premium que tengo hace años ha pasado a free sin previo aviso. La voy pagando a través de mi compañía de teléfonos. Alguien me puede ayudar? Gracias
- Hola. Desde ayer mi suscripción individual premium que tengo hace años ha pasado a free sin previo aviso. La voy pagando a través de mi compañía de teléfonos. Alguien me puede ayudar? Gracias
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- Newbie
- 267 Views
- 1 replies
- 0 likes
- 267 Views
- 1 replies
- 0 likes
Solved!! Is Headspace subscription available for users in Poland?
I am premium user but can’t see any option in my subscription settings to opt-in for combined Spotify/Headspace subscription.
- I am premium user but can’t see any option in my subscription settings to opt-in for combined Spotify/Headspace subscription.
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- Community Legend
- 868 Views
- 3 replies
- 0 likes
- 868 Views
- 3 replies
- 0 likes
Ps4 free account
Hello there,yesterdayI registered to a free Spotify-account on my ps4,and I am able select songs as I like, I couldn't really hear an ad as I was using it for about 20 minutes.When I log in to Spotify it says I have a Spotify-free account -so is it j...
- Hello there,yesterdayI registered to a free Spotify-account on my ps4,and I am able select songs as I like, I couldn't really hear an ad as I was using it for about 20 minutes.When I log in to Spotif...
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- 645 Views
- 0 replies
- 0 likes
- 645 Views
- 0 replies
- 0 likes
Solved!! Upgrade from free to family
Hi, I currently have a free account and I'm looking to upgrade to family (so that my wife and x2 daughters can use it as well). I just wanted to know when the first payment of £14.99 will be collected ? Is it the day you upgrade or a month after that...
- Hi, I currently have a free account and I'm looking to upgrade to family (so that my wife and x2 daughters can use it as well). I just wanted to know when the first payment of £14.99 will be collecte...
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- Casual Listener
- 264 Views
- 2 replies
- 0 likes
- 264 Views
- 2 replies
- 0 likes
HELP gift card
Hello,I have purchased as a gift the annual spotify. The money was taken from my account but I never received any confirmation email and the present never arrived.How can I contact spotify? What can I do to have my gift? Thank you
- Hello, I have purchased as a gift the annual spotify. The money was taken from my account but I never received any confirmation email and the present never arrived. How can I contact spotify? What ...
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- 120 Views
- 0 replies
- 0 likes
- 120 Views
- 0 replies
- 0 likes
how to down grade
I have been with Spotify for some years now, but would like to downgrade for 6 months or so then go back to premium. Can I do this? Will I lose all my playlists etc?
- I have been with Spotify for some years now, but would like to downgrade for 6 months or so then go back to premium. Can I do this? Will I lose all my playlists etc?
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- Spotify Star
- 186 Views
- 1 replies
- 0 likes
- 186 Views
- 1 replies
- 0 likes
Student sign in
The student was told that the money would not be cut off until the account was verified, but the money was cut. How do I get it?
- The student was told that the money would not be cut off until the account was verified, but the money was cut. How do I get it?
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- Community Legend
- 159 Views
- 1 replies
- 0 likes
- 159 Views
- 1 replies
- 0 likes
Spotify saved albums on Roku
I have Spotify premium and recently added a Roku device to my tv. After installing Spotify on the Roku and signing on to Spotify, I noticed my saved albums do not appear. Is there something I need to do to see those, or is it not possible?
- I have Spotify premium and recently added a Roku device to my tv. After installing Spotify on the Roku and signing on to Spotify, I noticed my saved albums do not appear. Is there somethi...
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- Regular
- 201 Views
- 1 replies
- 0 likes
- 201 Views
- 1 replies
- 0 likes