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FAQs

Please see below the most popular frequently asked questions.

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Ongoing Issues

Please see below the current ongoing issues which are under investigation.

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Subscriptions

Ask here for help with Premium, payments and trials.

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Forum Posts

Solved!! Duo/Family plan upgrade campaign issue

I am an existing Duo customer, and this evening I got an email from Spotify saying : “ Try Family for the next 2 months (at no extra cost) and go from 2 to 3 or more Premium accounts under one plan.”When I select to accept the offer and upgrade to Fa...

  • Music Fan
  • Susan_GP
  • Moderator
  • 7915 Views
  • 23 replies
  • 2 likes
  • 7915 Views
  • 23 replies
  • 2 likes

Family plan

Trying to upgrade to a family plan. I have cancelled my subscription thru Apple. I'm hoping that I can sign up directly with Spotify after the 23rd when my subscription ends under the same email. Please help

  • Casual Listener
  • Trying to upgrade to a family plan. I have cancelled my subscription thru Apple. I'm hoping that I can sign up directly with Spotify after the 23rd when my subscription ends under the same email. Ple...
  • Maxim
  • Spotify Star
  • 136 Views
  • 1 replies
  • 0 likes
  • 136 Views
  • 1 replies
  • 0 likes

premium did not work and i PAYY

a few hours ago i pay with my credit card in the web page the promo: 99 for 3 months, the payment work,because they send me my receiptbut when i enter to my account in my celphone and computer it says that i have the free account

  • Casual Listener
  • a few hours ago i pay with my credit card in the web page the promo: 99 for 3 months, the payment work,because they send me my receipt but when i enter to my account in my celphone and computer it s...
  • Renecisneros
  • Casual Listener
  • 157 Views
  • 2 replies
  • 0 likes
  • 157 Views
  • 2 replies
  • 0 likes

Cancelamento e cobrança

Fiz a assinatura de conta individual premium por engano e cancelei logo em seguida. Ainda assim, serei cobrada por 3 meses os R$16,90?

  • Newbie
  • Fiz a assinatura de conta individual premium por engano e cancelei logo em seguida. Ainda assim, serei cobrada por 3 meses os R$16,90?
  • Bittencourt
  • Spotify Star
  • 130 Views
  • 1 replies
  • 0 likes
  • 130 Views
  • 1 replies
  • 0 likes

Solved!! 3 meses de premium por $9

Para los usuarios que todavia no tuvieron premium nunca se les da esta oferta/promoción para empezar.Soy de Argentina, y queria saber si el precio es por los 3 meses totales o se paga $9 cada mes, y si el precio dicho es en dolares o pesos ARG.

  • Casual Listener
  • Para los usuarios que todavia no tuvieron premium nunca se les da esta oferta/promoción para empezar. Soy de Argentina, y queria saber si el precio es por los 3 meses totales o se paga $9 cada mes, ...
  • osornios
  • Spotify Star
  • 2365 Views
  • 1 replies
  • 0 likes
  • 2365 Views
  • 1 replies
  • 0 likes

Solved!! Payed for Premium, still Spotify Free

My problem is that I bought Spotify Premium a few days ago, but the invoice hasn't arrived yet about the payment. And in my drawer I can not see the Premium, it says I am using the Spotify Free. And if the Premium is not showed in my drawer, I won't ...

  • Casual Listener
  • My problem is that I bought Spotify Premium a few days ago, but the invoice hasn't arrived yet about the payment. And in my drawer I can not see the Premium, it says I am using the Spotify Free. And ...
  • gitta1311
  • Casual Listener
  • 273 Views
  • 2 replies
  • 1 likes
  • 273 Views
  • 2 replies
  • 1 likes

Paying for premium.. But i dont have acces to my Premium account only regular spotify ...?

Where are my playlist? Last auto pay was taking 5/20/17. But when I had to sign back in recently it booted me off of the premium. I loved my playlist this is so inconvenient. I've been trying to figure this out for 3 days. Help please.

  • Newbie
  • Where are my playlist? Last auto pay was taking 5/20/17. But when I had to sign back in recently it booted me off of the premium. I loved my playlist😔 this is so inconvenient. I've been trying to fi...
  • Jiana
  • Community Legend
  • 155 Views
  • 1 replies
  • 0 likes
  • 155 Views
  • 1 replies
  • 0 likes

Premium subscription promo

Hey I'm currently a spotify free user and I keep getting that message on the app about a 9.99$ for 3months promo on spotify premium. However the only option available on that message is "learn more", there is no "purchase" option, and when I try to s...

  • Newbie
  • Hey I'm currently a spotify free user and I keep getting that message on the app about a 9.99$ for 3months promo on spotify premium. However the only option available on that message is "learn more",...
  • mlynne
  • Gig Goer
  • 116 Views
  • 1 replies
  • 0 likes
  • 116 Views
  • 1 replies
  • 0 likes

Free Trial Help!

Dear Spotify,Yes, I have in fact used the free trial that was offered when I first downloaded Spotify. After my trial I didn't use the 30 day free trial, but I'm interested in the $0.99 for three months. Before subscribing, I checked the terms and co...

  • Casual Listener
  • Dear Spotify, Yes, I have in fact used the free trial that was offered when I first downloaded Spotify. After my trial I didn't use the 30 day free trial, but I'm interested in the $0.99 for three...
  • jaz_zers
  • Casual Listener
  • 207 Views
  • 2 replies
  • 0 likes
  • 207 Views
  • 2 replies
  • 0 likes

Problemas para obtener Premium.

Hola, llevo meses intentando cargar a mi tarjeta de crédito y débito "premium" y siempre me aparece lo mismo:"Ups, parece que tu tarjeta o proveedor de pago están teniendo un mal día. No te preocupes, no se ha cargado ningún pago. Inténtalo de nuevo ...

  • Newbie
  • Hola, llevo meses intentando cargar a mi tarjeta de crédito y débito "premium" y siempre me aparece lo mismo: "Ups, parece que tu tarjeta o proveedor de pago están teniendo un mal día. No te preocup...
  • osornios
  • Spotify Star
  • 145 Views
  • 1 replies
  • 0 likes
  • 145 Views
  • 1 replies
  • 0 likes

My premium trial is due, but I don't know how to stop it

My premium for free for a month is due, but I don't know how to stop it I change the credit card number during the trial month.they told me there is something wrong with my card, but they don't really stop my account.I can still use it as a premium m...

  • Newbie
  • My premium for free for a month is due, but I don't know how to stop it  I change the credit card number during the trial month. they told me there is something wrong with my card, but they ...
  • osornios
  • Spotify Star
  • 161 Views
  • 1 replies
  • 0 likes
  • 161 Views
  • 1 replies
  • 0 likes

Charged me but there's a PROBLEM

Charged me a little over $10 and on my account it doesn't show that I made any payment for premium & I want it canceled but it's not showing that I have it but I do cause it charged me so I want it cancelled or switched to student help please

  • Newbie
  • Charged me a little over $10 and on my account it doesn't show that I made any payment for premium & I want it canceled but it's not showing that I have it but I do cause it charged me so I want ...
  • osornios
  • Spotify Star
  • 134 Views
  • 1 replies
  • 0 likes
  • 134 Views
  • 1 replies
  • 0 likes

Solved!! Got charged 3 times for premium

I got charged 3 times for spotify premium and I never signed up for it. Help! What do I do?

  • Casual Listener
  • I got charged 3 times for spotify premium and I never signed up for it. Help! What do I do?
  • osornios
  • Spotify Star
  • 199 Views
  • 1 replies
  • 0 likes
  • 199 Views
  • 1 replies
  • 0 likes

Credit Card from Germany, but I live in Spain

Hi guys,My credit card is from Germany but I live in Spain. Hence, after 14 days using Spotify Premium the service got blocked.And I cannot change the country from Germany to Spain because I don't have a Spanish Credit Card..Could you please assist?

  • Newbie
  • Hi guys, My credit card is from Germany but I live in Spain.  Hence, after 14 days using Spotify Premium the service got blocked. And I cannot change the country from Germany to Spain becau...
  • osornios
  • Spotify Star
  • 174 Views
  • 1 replies
  • 0 likes
  • 174 Views
  • 1 replies
  • 0 likes

my premium hasn't worked

Okay so today I just brought my premium when I go on my Spotify app and try and skip a few songs it's says I need premium to the skip the song but I just brought premium and it has charged me! Could I have signed it to the wrong account? Idrk what's ...

  • Newbie
  • Okay so today I just brought my premium when I go on my Spotify app and try and skip a few songs it's says I need premium to the skip the song but I just brought premium and it has charged me! Could ...
  • osornios
  • Spotify Star
  • 136 Views
  • 1 replies
  • 0 likes
  • 136 Views
  • 1 replies
  • 0 likes

problema de pago

Cambié de numero de tarjeta y al tratar de ingresar el nuevo metou de pago me dice que hay un problema con el banco y no me deja hacer el pago ni el registro de la tarjeta.

  • Visitor
  • Cambié de numero de tarjeta y al tratar de ingresar el nuevo metou de pago me dice que hay un problema con el banco y no me deja hacer el pago ni el registro de la tarjeta.
  • osornios
  • Spotify Star
  • 119 Views
  • 1 replies
  • 0 likes
  • 119 Views
  • 1 replies
  • 0 likes

Want to get Premium with Google Wallet

Hi I just payed for a 10 dollar gift card and I want to use it to get Spotify premium but I don't have the option to pay with Google Wallet. That's the only way I can get it

  • Newbie
  • Hi I just payed for a 10 dollar gift card and I want to use it to get Spotify premium but I don't have the option to pay with Google Wallet. That's the only way I can get it
  • osornios
  • Spotify Star
  • 789 Views
  • 1 replies
  • 0 likes
  • 789 Views
  • 1 replies
  • 0 likes

Payment Successful, however subscription suspended?

Hello, I just went to login to my Spotify account for the first time on a new computer and I got the message "Your last payment didn't work", however I have checked my accounts and have reciepts that say otherwise. Can someone help me please?ThanksAl...

  • Newbie
  • Hello,   I just went to login to my Spotify account for the first time on a new computer and I got the message "Your last payment didn't work", however I have checked my accounts and have reci...
  • osornios
  • Spotify Star
  • 145 Views
  • 1 replies
  • 0 likes
  • 145 Views
  • 1 replies
  • 0 likes

Paguei e minha conta continua free

ja faz dois dias que realizei o pagamento do boleto e minha conta continua Free

  • Casual Listener
  • ja faz dois dias que realizei o pagamento do boleto e minha conta continua Free
  • Bittencourt
  • Spotify Star
  • 172 Views
  • 3 replies
  • 0 likes
  • 172 Views
  • 3 replies
  • 0 likes

Cancelled all my accounts still being charged on my credit card for Premium subscription

Hi. How can I trace an account that is still being charged on my credit card for Premium subscription? I can't seem to track what particular account...I'm still being charged every month on my credit card even though I'm not using my spotify accounts...

  • Casual Listener
  • Hi.  How can I trace an account that is still being charged on my credit card for Premium subscription?   I can't seem to track what particular account...I'm still being charged every mo...
  • osornios
  • Spotify Star
  • 197 Views
  • 3 replies
  • 0 likes
  • 197 Views
  • 3 replies
  • 0 likes

Superuser Contribution premium olamıyorum

Gerekli olan kutucukları doldurduğum halde bana "Tüh, kartın veya ödeme sağlayıcın kötü bir gün geçiriyor galiba. Merak etme, senden hiç ücret alınmadı. Tekrar dene veya başka bir ödeme yöntemi kullan." hatası karşıma çıkıp duruyor daha önce kayıt aç...

  • Newbie
  • Gerekli olan kutucukları doldurduğum halde bana "Tüh, kartın veya ödeme sağlayıcın kötü bir gün geçiriyor galiba. Merak etme, senden hiç ücret alınmadı. Tekrar dene veya başka bir ödeme yöntemi kulla...
  • Maria_B
  • Moderator
  • 389 Views
  • 1 replies
  • 0 likes
  • 389 Views
  • 1 replies
  • 0 likes