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Please see below the most popular frequently asked questions.

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Please see below the current ongoing issues which are under investigation.

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Subscriptions

Ask here for help with Premium, payments and trials.

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Forum Posts

Solved!! Cancel subscription and get a refund

I dont use Spotify enough to pay for a subscription I'm going to cancel subscription

  • Visitor
  • 31cbjsu37dejcx2thbty
  • Visitor
  • 183896 Views
  • 116 replies
  • 12 likes
  • 183896 Views
  • 116 replies
  • 12 likes

Solved!! Duo/Family plan upgrade campaign issue

I am an existing Duo customer, and this evening I got an email from Spotify saying : “ Try Family for the next 2 months (at no extra cost) and go from 2 to 3 or more Premium accounts under one plan.”When I select to accept the offer and upgrade to Fa...

  • Music Fan
  • TiBlack
  • Newbie
  • 20870 Views
  • 28 replies
  • 4 likes
  • 20870 Views
  • 28 replies
  • 4 likes

Subscribtion failed

I have been trying to upgrade to spotify premium and i have entered my credit card details two times and it still doesnt work. My card is currently associated with another premium account so I thought maybe that caused it to failed. I would like to u...

  • Newbie
  • I have been trying to upgrade to spotify premium and i have entered my credit card details two times and it still doesnt work. My card is currently associated with another premium account so I though...
  • 159 Views
  • 0 replies
  • 0 likes
  • 159 Views
  • 0 replies
  • 0 likes

Me cobraron 99.00 pesos de ADYEN+SPOTIFY no uso Spotify.

Quiero saber porque ne hacen ese cobro este mes hicieron ese cargo dos veces. Que puedo hacer ? Por que es ?

  • Newbie
  • Quiero saber porque ne hacen ese cobro este mes hicieron ese cargo dos veces. Que puedo hacer ? Por que es ?
  • Kantarina
  • Newbie
  • 1133 Views
  • 1 replies
  • 0 likes
  • 1133 Views
  • 1 replies
  • 0 likes

iPad isn't playing my premium subscription

I have premium but when I log in on my iPad it lists my subscription as free. I looked into settings. Tried logging out and then back in. No luck. How do I sync my devices so that it recognizes my subscription?

  • Casual Listener
  • I have premium but when I log in on my iPad it lists my subscription as free. I looked into settings. Tried logging out and then back in. No luck. How do I sync my devices so that it recognizes my su...
  • Italia
  • Casual Listener
  • 1106 Views
  • 2 replies
  • 0 likes
  • 1106 Views
  • 2 replies
  • 0 likes

Upgrading to Premium

My daughter has a premium acct that I pay for.I've decided to join as well with the family planI followed the link she sent me and signed up..nothing happenedI then went on my computer and re-signed up but now I'm confused as how to combine our accou...

  • Newbie
  • My daughter has a premium acct that I pay for. I've decided to join as well with the family plan I followed the link she sent me and signed up..nothing happened I then went on my computer and re-s...
  • toman95
  • Roadie
  • 334 Views
  • 1 replies
  • 0 likes
  • 334 Views
  • 1 replies
  • 0 likes

Got charged for premium

Hi, I got charged today for premium and I wanted to cancel my subscription. Is there a way to cancel and get my money back?

  • Newbie
  • Hi, I got charged today for premium and I wanted to cancel my subscription. Is there a way to cancel and get my money back?
  • Maxim
  • Spotify Star
  • 135 Views
  • 1 replies
  • 0 likes
  • 135 Views
  • 1 replies
  • 0 likes

Refund

I paid this month at a regular rate for premium but realilzed I could get the discounted student rate and changed my settings. How can I get refunded for this month since I already paid once?

  • Newbie
  • I paid this month at a regular rate for premium but realilzed I could get the discounted student rate and changed my settings. How can I get refunded for this month since I already paid once?
  • Maxim
  • Spotify Star
  • 138 Views
  • 1 replies
  • 0 likes
  • 138 Views
  • 1 replies
  • 0 likes

family plan

Is the family plan $14.99 total or this price plus the $9.99 premium fee? That would be a total of about $25. Is that right? Or does the $14.99 monthly fee replace the monthly $9.99 fee?

  • Newbie
  • Is the family plan $14.99 total or this price plus the $9.99 premium fee? That would be a total of about $25. Is that right? Or does the $14.99 monthly fee replace the monthly $9.99 fee?
  • Maxim
  • Spotify Star
  • 147 Views
  • 1 replies
  • 0 likes
  • 147 Views
  • 1 replies
  • 0 likes

"Something went wrong" Notification When Updating Payment Info

I am trying to update my payment information in my Spotify account, but keep recieving the "Oops! Something went wrong" notification when I hit "submit". I have tried refreshing and re-entering the information several times. Has someone else experien...

  • Regular
  • I am trying to update my payment information in my Spotify account, but keep recieving the "Oops! Something went wrong" notification when I hit "submit". I have tried refreshing and re-entering the i...
  • 140 Views
  • 0 replies
  • 0 likes
  • 140 Views
  • 0 replies
  • 0 likes

Premium

I have premium but ım still offline. Why doesn't work ?

  • Newbie
  • I have premium but ım still offline. Why doesn't work ?
  • osornios
  • Spotify Star
  • 136 Views
  • 1 replies
  • 0 likes
  • 136 Views
  • 1 replies
  • 0 likes

Disabling Auto Renewal after PayPal Payment

Hi, I had just subscribed to Spotify Premium for a month (have been a subscriber in the past) and wanted to make sure I don't get charged again after the initial month. With my previous subscription, I simply subscribed and then unsubscribed and this...

  • Newbie
  • Hi,    I had just subscribed to Spotify Premium for a month (have been a subscriber in the past) and wanted to make sure I don't get charged again after the initial month.   With m...
  • 600 Views
  • 0 replies
  • 0 likes
  • 600 Views
  • 0 replies
  • 0 likes

SPOTIFY PREMIUM - help

okay so here is my situation... since years ago my account for spotify is premium.. then just recently it turned into a free acount and i also have to change country.. I came from the Philippines been staying here for several months already. at first...

  • Newbie
  • okay so here is my situation...   since years ago my account for spotify is premium.. then just recently it turned into a free acount and i also have to change country..   I came from t...
  • osornios
  • Spotify Star
  • 149 Views
  • 1 replies
  • 0 likes
  • 149 Views
  • 1 replies
  • 0 likes

Difficulty with Premium and my account

So I paid for a college premium account earlier this evening. My app didn't change immediately so I signed out and back in. But now I still am not have premium show up. I don't know if I could have somehow accidentally made another account (i may hav...

  • Newbie
  • So I paid for a college premium account earlier this evening. My app didn't change immediately so I signed out and back in. But now I still am not have premium show up. I don't know if I could have s...
  • MattSuda
  • Spotify Star
  • 219 Views
  • 2 replies
  • 0 likes
  • 219 Views
  • 2 replies
  • 0 likes

Cancel payment

How can I get into my account to cancel payment if I can't remember my password?

  • Newbie
  • How can I get into my account to cancel payment if I can't remember my password?
  • meganh007
  • Community Legend
  • 180 Views
  • 1 replies
  • 0 likes
  • 180 Views
  • 1 replies
  • 0 likes

Premium

I accidently clicked the button that starts a free trial. I have my credit card information in my device and I do not want it to charge me so how do I cancel the free trial?

  • Newbie
  • I accidently clicked the button that starts a free trial. I have my credit card information in my device and I do not want it to charge me so how do I cancel the free trial?
  • toman95
  • Roadie
  • 146 Views
  • 1 replies
  • 0 likes
  • 146 Views
  • 1 replies
  • 0 likes

premium under wrong account

I accidentally signed up the wrong account for premuim. Im trying to get my new account to premium dont wanna be charged twice. HELP? thanks

  • Newbie
  • I accidentally signed up the wrong account for premuim. Im trying to get my new account to premium dont wanna be charged twice. HELP? thanks
  • toman95
  • Roadie
  • 140 Views
  • 1 replies
  • 0 likes
  • 140 Views
  • 1 replies
  • 0 likes

Spotify Premium - Invitation letter didnot work properly

Hi, I already subscribed to Spotify Premium for Family, but when I tried to add my family member, the invitation letter that I send didnot work properly (previously, can work).I already subscribed for 1 month, but for the 2nd month, can't do. Is ther...

  • Newbie
  • Hi,   I already subscribed to Spotify Premium for Family, but when I tried to add my family member, the invitation letter that I send didnot work properly (previously, can work). I already su...
  • abrova
  • Newbie
  • 239 Views
  • 2 replies
  • 0 likes
  • 239 Views
  • 2 replies
  • 0 likes

Have I paid or haven't I?

I got an email to say that my credit card had not processed and that I was behind with my subscription...I log in but my account looks like it's up to date and a message says the next payment goes out on a certain date. There is no 'pay now' or optio...

  • Newbie
  • I got an email to say that my credit card had not processed and that I was behind with my subscription...I log in but my account looks like it's up to date and a message says the next payment goes ou...
  • 113 Views
  • 0 replies
  • 0 likes
  • 113 Views
  • 0 replies
  • 0 likes

Ugh

I signed up for spotify with no ads unlimited skips etc... I'm supposed to receive a free 30 day trial and I'm not receiving it. Pretty ticked to say the least

  • Newbie
  • I signed up for spotify with no ads unlimited skips etc... I'm supposed to receive a free 30 day trial and I'm not receiving it. Pretty ticked to say the least
  • 114 Views
  • 0 replies
  • 0 likes
  • 114 Views
  • 0 replies
  • 0 likes

Credit card problem

I am a student and I have tried to get the discount for the student subscription. The problem is that my credit card has not been accepted by Spotify. I have tried this with several cards, but it won't work.How can I solve this problem so I can buy t...

  • Visitor
  • I am a student and I have tried to get the discount for the student subscription. The problem is that my credit card has not been accepted by Spotify. I have tried this with several cards, but it won...
  • 125 Views
  • 0 replies
  • 0 likes
  • 125 Views
  • 0 replies
  • 0 likes