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Forum Posts

Solved!! Duo/Family plan upgrade campaign issue

I am an existing Duo customer, and this evening I got an email from Spotify saying : “ Try Family for the next 2 months (at no extra cost) and go from 2 to 3 or more Premium accounts under one plan.”When I select to accept the offer and upgrade to Fa...

  • Music Fan
  • FenrisulvKK
  • Visitor
  • 15399 Views
  • 27 replies
  • 3 likes
  • 15399 Views
  • 27 replies
  • 3 likes

Superuser Contribution Conta

Comprei o premium paguei 16,50 e depois usei o students e paguei mais 8,50

  • Newbie
  • Comprei o premium paguei 16,50 e depois usei o students e paguei mais 8,50
  • SergioDavid
  • Roadie
  • 266 Views
  • 1 replies
  • 0 likes
  • 266 Views
  • 1 replies
  • 0 likes

Superuser Contribution Premium expired, can only buy family pack, premium for students or a full year 1 time payment

I've been using Spotify for over a year now. Even though the payments for premium are supposed to be automatic and I have enough money on my PayPal/Bank account, my premium subscription apparently still ended. If I want to buy Spotify Premium, it onl...

  • Visitor
  • I've been using Spotify for over a year now. Even though the payments for premium are supposed to be automatic and I have enough money on my PayPal/Bank account, my premium subscription apparently st...
  • SergioDavid
  • Roadie
  • 167 Views
  • 1 replies
  • 0 likes
  • 167 Views
  • 1 replies
  • 0 likes

Solved!!Superuser Contribution Question on upgrading to family subscription while in 30 day free trial.

I started my 30 day free trial and so far my wife loves it. We signed up for the premium, but after trying it we are thinking of upgrading to family. If we do so will we lose the 30 day free trial? Thanks

  • Casual Listener
  • I started my 30 day free trial and so far my wife loves it.  We signed up for the premium, but after trying it we are thinking of upgrading to family.   If we do so will we lose the 30...
  • SergioDavid
  • Roadie
  • 244 Views
  • 1 replies
  • 0 likes
  • 244 Views
  • 1 replies
  • 0 likes

Superuser Contribution Different subscriptions

I am paying for premium but it is coming up on my account as I have it free, i want to cancel paying for premium as I got an upgrade with my phone company, Vodaphone, which includes premium in my upgrade plan but as my account is set as free I cant c...

  • Newbie
  • I am paying for premium but it is coming up on my account as I have it free, i want to cancel paying for premium as I got an upgrade with my phone company, Vodaphone, which includes premium in my upg...
  • SergioDavid
  • Roadie
  • 221 Views
  • 1 replies
  • 0 likes
  • 221 Views
  • 1 replies
  • 0 likes

Superuser Contribution Nao consigo utilizar minha conta premium

Comprei a promoção de 3 meses por $1,99 pelo cartão de crédito, o mesmo foi aprovado e minha conta continua livre. Já desconectei o usuário e entrei de novo e nao atualizou a conta. Como solucionar este problema?

  • Newbie
  • Comprei a promoção de 3 meses por $1,99 pelo cartão de crédito, o mesmo foi aprovado e minha conta continua livre. Já desconectei o usuário e entrei de novo e nao atualizou a conta. Como solucionar e...
  • SergioDavid
  • Roadie
  • 215 Views
  • 1 replies
  • 0 likes
  • 215 Views
  • 1 replies
  • 0 likes

Superuser Contribution Premium 3 month continuous for second month, but I only paid for the first month

I want to pay for the second month 0,99 euros, but i do not know how. I am still having premium account, but the first month enden on June 29th, and I wasn't prompted to buy the second month. Please help. Thank you in advance

  • Newbie
  • I want to pay for the second month 0,99 euros, but i do not know how. I am still having premium account, but the first month enden on June 29th, and I wasn't prompted to buy the second month. Please ...
  • SergioDavid
  • Roadie
  • 183 Views
  • 1 replies
  • 0 likes
  • 183 Views
  • 1 replies
  • 0 likes

Superuser Contribution I have 3 months premium, and now I have been offered a 6 months premium from a third party

I have 3 months premium, and now I have been offered a 6 months premium from a third party, if I redeem this 6 months offer, will these 6 months be added to the previous 3?

  • Newbie
  • I have 3 months premium, and now I have been offered a 6 months premium from a third party, if I redeem this 6 months offer, will these 6 months be added to the previous 3?
  • SergioDavid
  • Roadie
  • 352 Views
  • 1 replies
  • 0 likes
  • 352 Views
  • 1 replies
  • 0 likes

Superuser Contribution share accounts

Hello, I want to subscribe to spotify premium together with a friend to share costs. However I noticed that you can not do that with 1 premium account so I started thinking about a family account but do you really have to reside at the same adress if...

  • Newbie
  • Hello,    I want to subscribe to spotify premium together with a friend to share costs. However I noticed that you can not do that with 1 premium account so I started thinking about a fam...
  • SergioDavid
  • Roadie
  • 424 Views
  • 1 replies
  • 0 likes
  • 424 Views
  • 1 replies
  • 0 likes

Superuser Contribution Premium

Hola ... me suscribí a premium y me cobraron el costo .. pero en mi cuenta aparece como si fuera gratuita .. que puedo hacer ??

  • Newbie
  • Hola ... me suscribí a premium y me cobraron el costo .. pero en mi cuenta aparece como si fuera gratuita .. que puedo hacer ??
  • SergioDavid
  • Roadie
  • 214 Views
  • 1 replies
  • 0 likes
  • 214 Views
  • 1 replies
  • 0 likes

Superuser Contribution Problem

I doubled on my card, and my account remains Free. Please solve it.

  • Newbie
  • I doubled on my card, and my account remains Free. Please solve it.
  • SergioDavid
  • Roadie
  • 158 Views
  • 1 replies
  • 0 likes
  • 158 Views
  • 1 replies
  • 0 likes

Superuser Contribution Pay with a gift card

I paid with a gift card on june 13th and it alreay changed me to free account 13 days befor my account expire

  • Casual Listener
  • I paid with a gift card on june 13th and it alreay changed me to free account 13 days befor my account expire
  • SergioDavid
  • Roadie
  • 192 Views
  • 1 replies
  • 0 likes
  • 192 Views
  • 1 replies
  • 0 likes

Superuser Contribution Charged twice per month

i have noticed im being charged £9.99 for premium and also £14.99 how can i stop this. i want to keep the family £14.99

  • Casual Listener
  • i have noticed im being charged £9.99 for premium and also £14.99 how can i stop this. i want to keep the family £14.99
  • SergioDavid
  • Roadie
  • 184 Views
  • 1 replies
  • 0 likes
  • 184 Views
  • 1 replies
  • 0 likes

Solved!! Changing Family plan to Premium

Hi,I want to cancel my family plan and return my plan to premium.When I access this link to make the change (https://www.spotify.com/br/account/subscription/) I receive a error message saying that something went wrong.I have been trying this for the ...

  • Casual Listener
  • Hi, I want to cancel my family plan and return my plan to premium. When I access this link to make the change (https://www.spotify.com/br/account/subscription/) I receive a error message sayin...
  • Bittencourt
  • Spotify Star
  • 288 Views
  • 3 replies
  • 0 likes
  • 288 Views
  • 3 replies
  • 0 likes

Nao consingo assinar o premium

Toda vez q eu insiro meus dados ele fica num loanding infinito e nao sai para q eu poossa concluir a translaçao mas quando eu troco para o boleto o londin acaba e ja aparece as opçoes para eu escolher me ajudem ai

  • Newbie
  • Toda vez q eu insiro meus dados ele fica num loanding infinito e nao sai para q eu poossa concluir a translaçao    mas quando eu troco para o boleto o londin acaba e ja aparece as opçoes ...
  • 103 Views
  • 0 replies
  • 0 likes
  • 103 Views
  • 0 replies
  • 0 likes

PREMIUM

I am already pay my premium subscription at 29 June, for 1 month, but then yasterday later i check my spotify, it notify me that the subscription payment is failed, but i am already recive the receipt from previous payment. why it happend? it's not e...

  • Newbie
  • I am already pay my premium subscription at 29 June, for 1 month, but then yasterday later i check my spotify, it notify me that the subscription payment is failed, but i am already recive the r...
  • Bittencourt
  • Spotify Star
  • 166 Views
  • 1 replies
  • 0 likes
  • 166 Views
  • 1 replies
  • 0 likes

Overpayment about Student Discount and Still Waiting for Premium to be activated.

Hello,I have renewed my subscription thrice (inadvertently) for a student discount for I needed to add the transcript of my grades in PDF, in which I have done via .PNG format, however, this caused Spotify to withdraw the annual payment thrice from m...

  • Casual Listener
  • Hello, I have renewed my subscription thrice (inadvertently) for a student discount for I needed to add the transcript of my grades in PDF, in which I have done via .PNG format, however, this ca...
  • thaumaturgy
  • Casual Listener
  • 226 Views
  • 1 replies
  • 0 likes
  • Spotify
  • 226 Views
  • 1 replies
  • 0 likes

Wife's account payment linked to Spotify partner "Base" - how to disconnect?

Wife's account payment linked to Spotify partner "Base" - how to disconnect? My wife started out on spotify premium using a cell phone plan from the Belgian operator "Base" which included spotify. The plan is now changed to a cheaper one and we have ...

  • Casual Listener
  • Wife's account payment linked to Spotify partner "Base" - how to disconnect?   My wife started out on spotify premium using a cell phone plan from the Belgian operator "Base" which included sp...
  • 723 Views
  • 0 replies
  • 0 likes
  • Disconnect
  • 723 Views
  • 0 replies
  • 0 likes

premium/headspace...offer?!?

Mijn spotify premium abonnement liep na het verzilveren van mijn giftcards tot 28-3-2018. Later zag ik een aanbieding van 3 maanden spotify premium en headspace voor 9,99 euro en daarna voor 14.99 euro/mnd....maar nu loopt mijn abonnement ineens maar...

  • Casual Listener
  • Mijn spotify premium abonnement liep na het verzilveren van mijn giftcards tot 28-3-2018.  Later zag ik een aanbieding van 3 maanden spotify premium en headspace voor 9,99 euro en daarna voor 1...
  • 156 Views
  • 0 replies
  • 0 likes
  • 156 Views
  • 0 replies
  • 0 likes

Premium Special Offer

Hi! I have seen a special offer, 0.99 turkish lira for 3 months and paid for it. I can see the payment on my bank account. However now, after almost 1 month, my premium subscription has not been started.Please can you help me?

  • Newbie
  • Hi! I have seen a special offer, 0.99 turkish lira for 3 months and paid for it. I can see the payment on my bank account. However now, after almost 1 month, my premium subscription has not been...
  • 121 Views
  • 0 replies
  • 0 likes
  • 121 Views
  • 0 replies
  • 0 likes