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Solved!! Duo/Family plan upgrade campaign issue

I am an existing Duo customer, and this evening I got an email from Spotify saying : “ Try Family for the next 2 months (at no extra cost) and go from 2 to 3 or more Premium accounts under one plan.”When I select to accept the offer and upgrade to Fa...

  • Music Fan
  • Susan_GP
  • Moderator
  • 5200 Views
  • 23 replies
  • 2 likes
  • 5200 Views
  • 23 replies
  • 2 likes

não consigo saber se meu e-mail de confirmação de pagamento chegou

Acabei de pagar o boleto pra assinar spotify premium mas não sei se meu e-mail de confirmação de pagamento chegou pois não tenho mas acesso ao e-mail cadastrado na minha conta, ja fiz outro e-mail e troquei o que era da minha conta mas não tenho como...

  • Newbie
  • Acabei de pagar o boleto pra assinar spotify premium mas não sei se meu e-mail de confirmação de pagamento chegou pois não tenho mas acesso ao e-mail cadastrado na minha conta, ja fiz outro e-mail e ...
  • Bittencourt
  • Spotify Star
  • 309 Views
  • 1 replies
  • 0 likes
  • 309 Views
  • 1 replies
  • 0 likes

Applied for Student Spotify while having S$9.90 Premium Subscription

Hello Spotify Community, I applied for Spotify for Student while having the premium subscription. My payment bill will due on 15th June. So the premium subscription will be automatically ended and renewed with the new Spotify for Student subscription...

  • Newbie
  • Hello Spotify Community,   I applied for Spotify for Student while having the premium subscription. My payment bill will due on 15th June. So the premium subscription will be automatically end...
  • Maxim
  • Spotify Star
  • 128 Views
  • 1 replies
  • 0 likes
  • 128 Views
  • 1 replies
  • 0 likes

Trying to cancel subscription

Okay so on the 30th of march I signed up for the subscription of a month and I tried to quit it today as my music stopped whilst I was in the car, I've been home for 5-6 hours now and I've tried to cancel it and it won't allow me too. I don't have an...

  • Newbie
  • Okay so on the 30th of march I signed up for the subscription of a month and I tried to quit it today as my music stopped whilst I was in the car, I've been home for 5-6 hours now and I've tried to c...
  • hotnspicyyyyyy
  • Roadie
  • 170 Views
  • 1 replies
  • 0 likes
  • 170 Views
  • 1 replies
  • 0 likes

Inscripción

Buenas tardes realice la compra de premium y la propaganda dice que eran 900 pesos mensuales por 3 meses y luego 14.900, y me cobraron de una vez 22.900.. Alguien sabe como se soluciona esa inconsistencia? Gracias.

  • Newbie
  • Buenas tardes     realice la compra de premium y la propaganda dice que eran 900 pesos mensuales por 3 meses y luego 14.900, y me cobraron de una vez 22.900.. Alguien sabe como se soluci...
  • hotnspicyyyyyy
  • Roadie
  • 150 Views
  • 1 replies
  • 0 likes
  • 150 Views
  • 1 replies
  • 0 likes

Charged twice....

Hi,I am a student and I have just switched to spotify for students however it has charged me once for the student price and now a second time for the full price so I'm a little confused would like for this to be fixed asap. Thanks.

  • Newbie
  • Hi, I am a student and I have just switched to spotify for students however it has charged me once for the student price and now a second time for the full price so I'm a little confused would lik...
  • hotnspicyyyyyy
  • Roadie
  • 128 Views
  • 1 replies
  • 0 likes
  • 128 Views
  • 1 replies
  • 0 likes

Premium problem

I paid double as much as I should do for five months?

  • Newbie
  • I paid double as much as I should do for five months?
  • palacios3196
  • Newbie
  • 135 Views
  • 1 replies
  • 0 likes
  • 135 Views
  • 1 replies
  • 0 likes

Solved!! Subscription expiration

Do i receive a notification before the expiration of the 3month subscription so i can cancel to avoid automatic charge?

  • Casual Listener
  • Do i receive a notification before the expiration of the 3month subscription so i can cancel to avoid automatic charge?
  • osornios
  • Spotify Star
  • 631 Views
  • 5 replies
  • 0 likes
  • 631 Views
  • 5 replies
  • 0 likes

Running Premium on more than one device

Hello,I just upgraded to Premium using my Android cellphone. Although I hear no ads on my cellphone, when I am loging in to Spotify on my desktop, I cannot get Premium priviliges and still hearing ads. What do I need to do? Any help would be greatly ...

  • Casual Listener
  • Hello, I just upgraded to Premium using my Android cellphone. Although I hear no ads on my cellphone, when I am loging in to Spotify on my desktop, I cannot get Premium priviliges and still hea...
  • Maxim
  • Spotify Star
  • 237 Views
  • 4 replies
  • 0 likes
  • 237 Views
  • 4 replies
  • 0 likes

Payment whithout getting premium

SwedishVarje månad dras 99 kronor från mitt konto av Spotify men jag får ändå inte premium utan då måste jag betala ytterligare 100 kr manuellt. Vände mig till spotify och förklarade problemet och undrade om de kunde avbryta avdragen från mitt konto....

  • Newbie
  • Swedish Varje månad dras 99 kronor från mitt konto av Spotify men jag får ändå inte premium utan då måste jag betala ytterligare 100 kr manuellt. Vände mig till spotify och förklarade problemet och ...
  • 116 Views
  • 0 replies
  • 0 likes
  • 116 Views
  • 0 replies
  • 0 likes

The redeem code is not readable. to scratched

Well basically the redeem code is too scratched and it's not readable. i've tried to do every thing, Contact the seller and spotify. surley it must have happened before. now tell me what to do?.contact me via mail: kirilosruslan@gmail.comsnapchat:kir...

  • Casual Listener
  • Well basically the redeem code is too scratched and it's not readable. i've tried to do every thing, Contact the seller and spotify. surley it must have happened before.  now tell me what to do...
  • MarussiaB2
  • Casual Listener
  • 206 Views
  • 2 replies
  • 0 likes
  • 206 Views
  • 2 replies
  • 0 likes

Superuser Contribution Cambiar de cuenta

Justo ahora he aplicado un código de validez de 6 meses en una cuenta equivocada, ¿puedo recuperar la validez de ese código si cancelo la cuenta equivocada y aplicarlo posteriormente en la cuenta que me interesa?

  • Newbie
  • Justo ahora he aplicado un código de validez de 6 meses en una cuenta equivocada, ¿puedo recuperar la validez de ese código si cancelo la cuenta equivocada y aplicarlo posteriormente en la cuenta que...
  • JuanSebastian
  • Roadie
  • 177 Views
  • 1 replies
  • 0 likes
  • 177 Views
  • 1 replies
  • 0 likes

Superuser Contribution I pay for premium and never activate

I pay fot a premium and never activate, and i have a charge in my credit card.. who can i resolve this promblem?

  • Newbie
  • I pay fot a premium and never activate, and i have a charge in my credit card.. who can i resolve this promblem?
  • JuanSebastian
  • Roadie
  • 157 Views
  • 1 replies
  • 0 likes
  • 157 Views
  • 1 replies
  • 0 likes

Superuser Contribution Payment connected to telecom provider?

Hi I am based in UK and use Giffgaff telecom provider. I am trying to activate Spotify premium trial for 3 months. It says that payment will be charged on the card used for my monthly phone subscription. Later it denies saying giffgaff is not support...

  • Newbie
  • Hi I am based in UK and use Giffgaff telecom provider. I am trying to activate Spotify premium trial for 3 months. It says that payment will be charged on the card used for my monthly phone subscript...
  • JuanSebastian
  • Roadie
  • 185 Views
  • 1 replies
  • 0 likes
  • 185 Views
  • 1 replies
  • 0 likes

Superuser Contribution Request Student discount

I was requested student discount about May 10 and until now I not receive any information if was accept or not. Who can help me? Ty.

  • Casual Listener
  • I was requested student discount about May 10 and until now I not receive any information if was accept or not.   Who can help me?   Ty.
  • rafaellima21
  • Casual Listener
  • 212 Views
  • 2 replies
  • 0 likes
  • 212 Views
  • 2 replies
  • 0 likes

Superuser Contribution Teste Premium

Adquiri o teste 30 dias grátis do Premium , no último dia do teste tentei cancelar mas já aparecia como conta Free e já não conseguia baixar músicas porém veio cobrando no meu cartão de crédito o valor da conta Premium 16,90 . O que houve ? Como canc...

  • Visitor
  • Adquiri o teste 30 dias grátis do Premium , no último dia do teste tentei cancelar mas já aparecia como conta Free e já não conseguia baixar músicas porém veio cobrando no meu cartão de crédito o val...
  • JuanSebastian
  • Roadie
  • 222 Views
  • 1 replies
  • 0 likes
  • 222 Views
  • 1 replies
  • 0 likes

Can't register to premium

hi,i tried to register so many times,but it says that im not eligible,.i want to know why & what to do..pls pls help,.thank you

  • Casual Listener
  • hi,i tried to register so many times,but it says that im not eligible,.i want to know why & what to do..pls pls help,.thank you
  • laurenluvsmusic
  • Roadie
  • 140 Views
  • 1 replies
  • 0 likes
  • 140 Views
  • 1 replies
  • 0 likes

help me

I have 2 spotify accounts one with Facebook and the other I remember only the username (federico.galiazzo), how can I retrieve the mail and password associated with it? I need immediate help as I have to disable the premium account !!!

  • Newbie
  • I have 2 spotify accounts one with Facebook and the other I remember only the username (federico.galiazzo), how can I retrieve the mail and password associated with it? I need immediate help as I hav...
  • laurenluvsmusic
  • Roadie
  • 132 Views
  • 1 replies
  • 0 likes
  • 132 Views
  • 1 replies
  • 0 likes

Redeem gift card in client?

Hello, A friend of mine has misplaced his Spotify password, as well as the password to his e-mail. He is still logged into his Spotify client on his tablet, though. I wish to send him a gift card he can use to get back to Premium, but he's unable to ...

  • Newbie
  • Hello,   A friend of mine has misplaced his Spotify password, as well as the password to his e-mail. He is still logged into his Spotify client on his tablet, though. I wish to send him a...
  • laurenluvsmusic
  • Roadie
  • 139 Views
  • 1 replies
  • 0 likes
  • 139 Views
  • 1 replies
  • 0 likes

Superuser Contribution Duvida

Eu subscrevi a uma oferta de 3 meses por 0.99€ e cobraram-me 6.99€, o que faço?

  • Newbie
  • Eu subscrevi a uma oferta de 3 meses por 0.99€ e cobraram-me 6.99€, o que faço?
  • JuanSebastian
  • Roadie
  • 358 Views
  • 1 replies
  • 0 likes
  • 358 Views
  • 1 replies
  • 0 likes

Help! Subscription

Hi! I just got the 9.99 for 3 months. I don't want it to renew after that because I don't like auto-renew because I use different cards sometimes. How do I make it not renew with out canceling what I paid for?

  • Newbie
  • Hi! I just got the 9.99 for 3 months. I don't want it to renew after that because I don't like auto-renew because I use different cards sometimes. How do I make it not renew with out canceling what I...
  • laurenluvsmusic
  • Roadie
  • 170 Views
  • 1 replies
  • 0 likes
  • 170 Views
  • 1 replies
  • 0 likes