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Solved!! Duo/Family plan upgrade campaign issue

I am an existing Duo customer, and this evening I got an email from Spotify saying : “ Try Family for the next 2 months (at no extra cost) and go from 2 to 3 or more Premium accounts under one plan.”When I select to accept the offer and upgrade to Fa...

  • Music Fan
  • Saraahhh111
  • Visitor
  • 1227 Views
  • 19 replies
  • 1 likes
  • 1227 Views
  • 19 replies
  • 1 likes

Solved!! Changing from premium to family do playlists and downloads get deleted?

Hi there I have upgraded my subscription to family. One of the members of my family is concerned they will lose all the songs they’ve downloaded and playlist blah blah associated with their account? Which would be annoying. So my question is if they ...

  • Newbie
  • Maxim
  • Spotify Star
  • 87620 Views
  • 33 replies
  • 5 likes
  • 87620 Views
  • 33 replies
  • 5 likes

Solved!! Cannot Redeem Gift Card

My dad bought a gift card for himself but ask me to do it for him. So I type the code to redeem but keeps telling me "Something went wrong. Try again, or get help." But he bought the gift card in another state. So I put the code but the postal code d...

  • Visitor
  • RachelleRachelle
  • Casual Listener
  • 47148 Views
  • 20 replies
  • 3 likes
  • 47148 Views
  • 20 replies
  • 3 likes

Cancel button for premium isn't working

I keep trying to press the cancel button before the trial is up, but nothing is happening

  • Visitor
  • I keep trying to press the cancel button before the trial is up, but nothing is happening😡
  • Maxim
  • Spotify Star
  • 292 Views
  • 1 replies
  • 0 likes
  • 292 Views
  • 1 replies
  • 0 likes

Cargo en tarjeta de crédito

Buenas noches. Yo iba a inscribirme a la oferta de spotify para estudiantes y según Spotify no me harían ningún tipo de cargo en mi tarjeta de crédito hasta que finalizara el proceso, pero ahora no quiero esa promoción (no subí ningún archivo a Sheer...

  • Newbie
  • Buenas noches.   Yo iba a inscribirme a la oferta de spotify para estudiantes y según Spotify no me harían ningún tipo de cargo en mi tarjeta de crédito hasta que finalizara el proceso, pero a...
  • 95 Views
  • 0 replies
  • 0 likes
  • 95 Views
  • 0 replies
  • 0 likes

Updating Payment for Student Account

I had to update my payment information but since I'm no longer a student it wouldn't allow me to do it because I had not college to put in and there is no option to change to a normal premium account. I now paid for the $120 year premium membership a...

  • Newbie
  • I had to update my payment information but since I'm no longer a student it wouldn't allow me to do it because I had not college to put in and there is no option to change to a normal premium account...
  • 97 Views
  • 0 replies
  • 0 likes
  • 97 Views
  • 0 replies
  • 0 likes

Payment option not work [Eternal loop]

I'm almost giving up on Spotify.I already changed the browser, I already changed my computer ....Not a form of service or Spotify has, I believe another colleague can not help me.

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  • Casual Listener
  • I'm almost giving up on Spotify. I already changed the browser, I already changed my computer .... Not a form of service or Spotify has, I believe another colleague can not help me.  
  • 111 Views
  • 0 replies
  • 0 likes
  • 111 Views
  • 0 replies
  • 0 likes

Problem with student discount

Hi, I'm Amos from Italy,I activated the Premium Student subscription, the amount of 4,99 Euros was charged but my subscription has not been activated, what can I do?

  • Newbie
  • Hi, I'm Amos from Italy, I activated the Premium Student subscription, the amount of 4,99 Euros was charged but my subscription has not been activated, what can I do?  
  • Sargoz
  • Casual Listener
  • 173 Views
  • 3 replies
  • 0 likes
  • 173 Views
  • 3 replies
  • 0 likes

Add support for Google ChromeCast

Mi premium para universitarios no se activa porque no me llega ningún correo de confirmación, pero ya me cobraron primero con mi Facebook y después con una cuenta independiente. Que hago?

  • Visitor
  • Mi premium para universitarios no se activa porque no me llega ningún correo de confirmación, pero ya me cobraron primero con mi Facebook y después con una cuenta independiente. Que hago?
  • 84 Views
  • 0 replies
  • 0 likes
  • 84 Views
  • 0 replies
  • 0 likes

Spotify premium

Hey spotify premium I would like you to know that I am not happy with your app and website. To be honest I am a old customer and before I remember paying for spotify premium with a itunes card. But now you have to pay with a credit card, I very mad b...

  • Newbie
  • Hey spotify premium I would like you to know that I am not happy with your app and website. To be honest I am a old customer and before I remember paying for spotify premium with a itunes card. But n...
  • 104 Views
  • 0 replies
  • 0 likes
  • 104 Views
  • 0 replies
  • 0 likes

Solved!! Como solucionar problema de pago de Spotify

El problema es que me cobraron el Spotify pero me sigue saliendo que no tengo premiumComo puedo solucionar esto

  • Casual Listener
  • El problema es que me cobraron el Spotify pero me sigue saliendo que no tengo premium Como puedo solucionar esto
  • Quinta10
  • Casual Listener
  • 244 Views
  • 2 replies
  • 0 likes
  • 244 Views
  • 2 replies
  • 0 likes

Premium charge with gift card

I upgraded to premium and then applied a gift card for $60, but I was still charged $10. I don't know how to check if my gift card was applied or not or how to fix it.

  • Newbie
  • I upgraded to premium and then applied a gift card for $60, but I was still charged $10. I don't know how to check if my gift card was applied or not or how to fix it.
  • ant0n1
  • Roadie
  • 130 Views
  • 1 replies
  • 0 likes
  • 130 Views
  • 1 replies
  • 0 likes

Downloaded and cancelled

If I sign up for premium, then download a bunch of songs on an SD card, then cancel my premium service. Would I still have all those songs saved and able to play with many devices (some of which don't have spotify)

  • Casual Listener
  • If I sign up for premium, then download a bunch of songs on an SD card, then cancel my premium service. Would I still have all those songs saved and able to play with many devices (some of which don'...
  • Maxim
  • Spotify Star
  • 128 Views
  • 1 replies
  • 0 likes
  • 128 Views
  • 1 replies
  • 0 likes

Free trial didnt work

I subscribed for a free trial and then was charged $4.99. Why is that if I have 30 days free?

  • Casual Listener
  • I subscribed for a free trial and then was charged $4.99. Why is that if I have 30 days free?
  • 85 Views
  • 0 replies
  • 0 likes
  • 85 Views
  • 0 replies
  • 0 likes

Cancelled my premium, now on 50% off student

Need help urgently, just cancelled my premium account but still been charged for it? I've just changed to student 50% off so I get it for £4.99 instead of £9.99. Will I get the £9.99 back or not? Or will my £4.99 just carry on from when it renews?

  • Newbie
  • Need help urgently, just cancelled my premium account but still been charged for it? I've just changed to student 50% off so I get it for £4.99 instead of £9.99. Will I get the £9.99 back or not? Or ...
  • 105 Views
  • 0 replies
  • 0 likes
  • 105 Views
  • 0 replies
  • 0 likes

I can't connect to Premium Mode of my family.

I want to get into my family's Premium Mode. And even if I live in the same address, and typing the same address, I get a message from Spotify saying that it is not possible to connect because "we do not live in the same address". What should I do?

  • Casual Listener
  • I want to get into my family's Premium Mode. And even if I live in the same address, and typing the same address, I get a message from Spotify saying that it is not possible to connect because "we do...
  • 171 Views
  • 0 replies
  • 0 likes
  • anna.carla.mota
  • 171 Views
  • 0 replies
  • 0 likes

Student discount

I tried looking at the student discount to see if it works for high school students, it doesn't. But it took my money and I never got premium. And yes I've checked my bank account and the money isn't on hold it is gone. And now I don't have enough mo...

  • Newbie
  • I tried looking at the student discount to see if it works for high school students, it doesn't. But it took my money and I never got premium. And yes I've checked my bank account and the money isn't...
  • Maxim
  • Spotify Star
  • 168 Views
  • 1 replies
  • 0 likes
  • 168 Views
  • 1 replies
  • 0 likes

Premium for Students problem

I bought premium for students, but still dont have the offer & money deducted from credit card. What can I do or how do I cancel subscription?

  • Visitor
  • I bought premium for students, but still dont have the offer & money deducted from credit card. What can I do or how do I cancel subscription?
  • Maxim
  • Spotify Star
  • 106 Views
  • 1 replies
  • 0 likes
  • 106 Views
  • 1 replies
  • 0 likes

I can put my card for the promotion

I try to subscribe to premium for 30 days free and I put all the spaces and put me a message the my card is not validated

  • Newbie
  • I try to subscribe to premium for 30 days free and I put all the spaces and put me a message the my card is not validated
  • Maxim
  • Spotify Star
  • 104 Views
  • 1 replies
  • 0 likes
  • 104 Views
  • 1 replies
  • 0 likes

Spotify

I'm fed up with Spotify.. trying to deactivate premium and it won't ****** let me.. anyone know how to fix the problem .. thank you

  • Newbie
  • I'm fed up with Spotify.. trying to deactivate premium and it won't ****** let me.. anyone know how to fix the problem .. thank you
  • Maxim
  • Spotify Star
  • 111 Views
  • 1 replies
  • 0 likes
  • 111 Views
  • 1 replies
  • 0 likes

I signed up, now how do i listen to music?

I signed up and have started my premiun account. Now it shows that I am logged in but I can't seem to find the music. I just keep getting ads to upgrade to premium family. Is there a video that walks you through how to use Spotify? It seems pretty us...

  • Newbie
  • I signed up and have started my premiun account. Now it shows that I am logged in but I can't seem to find the music. I just keep getting ads to upgrade to premium family. Is there a video that walks...
  • Maxim
  • Spotify Star
  • 112 Views
  • 1 replies
  • 0 likes
  • 112 Views
  • 1 replies
  • 0 likes

payment made for premium subscription but still account is showing as free membership

i made the payment for premium subscription and got a feedback message from my bank saying that spotify charged the fee but still my account is showing as free membership

  • Casual Listener
  • i made the payment for premium subscription and got a feedback message from my bank saying that spotify charged the fee but still my account is showing as free membership
  • cantasbatuhan
  • Casual Listener
  • 301 Views
  • 5 replies
  • 1 likes
  • 301 Views
  • 5 replies
  • 1 likes

PROBLEMA CON EL PAGO

Difirieron el pago a 12 meses sin mi autorizacion, necesito que solucionen este inconveniente tan desagradable

  • Newbie
  • Difirieron el pago a 12 meses sin mi autorizacion, necesito que solucionen este inconveniente tan desagradable 
  • 246 Views
  • 0 replies
  • 0 likes
  • Pago
    PROBLEMAS
  • 246 Views
  • 0 replies
  • 0 likes