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Solved!! Duo/Family plan upgrade campaign issue

I am an existing Duo customer, and this evening I got an email from Spotify saying : “ Try Family for the next 2 months (at no extra cost) and go from 2 to 3 or more Premium accounts under one plan.”When I select to accept the offer and upgrade to Fa...

  • Music Fan
  • CindyGavin
  • Visitor
  • 6756 Views
  • 24 replies
  • 2 likes
  • 6756 Views
  • 24 replies
  • 2 likes

Cannot Pay By Mobile

It gives this error everytime: "Oops! Something went wrong, please try again or check out our testing help area" Tried clearing cache.Tried different browsers.Tried on PC and Mobile. Been trying for a few days.

  • Casual Listener
  • It gives this error everytime:   "Oops! Something went wrong, please try again or check out our testing help area"   Tried clearing cache. Tried different browsers. Tried on PC and Mo...
  • aa249
  • Casual Listener
  • 203 Views
  • 2 replies
  • 0 likes
  • 203 Views
  • 2 replies
  • 0 likes

Paguei boleto,mas não liberaram o premium

Paguei meu boleto hoje gostaria de saber quanto tempo demora para liberar a conta premium???

  • Newbie
  • Paguei meu boleto hoje gostaria de saber quanto tempo demora para liberar a conta premium???
  • MarceloPc
  • Newbie
  • 131 Views
  • 1 replies
  • 0 likes
  • 131 Views
  • 1 replies
  • 0 likes

Superuser Contribution Cuenta premium 3 meses

Amigos buenas noches descargue spotify en mi celular y me ofrecio la promocion de 3 meses por $9 a lo cuál ingrese y me mando una notificación diciendome que me llegaria un mensaje con mi número fe pedido. me llego un mensaje de spotify pero ya chequ...

  • Newbie
  • Amigos buenas noches descargue spotify en mi celular y me ofrecio la promocion de 3 meses por $9 a lo cuál ingrese y me mando una notificación diciendome que me llegaria un mensaje con mi número fe p...
  • Aimee_T
  • Roadie
  • 936 Views
  • 1 replies
  • 0 likes
  • 936 Views
  • 1 replies
  • 0 likes

Mudança de cartao.

Boa tarde. Roubaram meu cartão e mesmo assim efetuei o pagsmento do cartão na loja no mês 05 maio, mas o pagamento não foi reconhecido pelo spotify e pedi outro cartão agora e gostaria de saber como faço para reconhecerem meu pagamento do mês passado...

  • Newbie
  • Boa tarde. Roubaram meu cartão e mesmo assim efetuei o pagsmento do cartão na loja no mês 05 maio, mas o pagamento não foi reconhecido pelo spotify e pedi outro cartão agora e gostaria de saber como ...
  • 86 Views
  • 0 replies
  • 0 likes
  • 86 Views
  • 0 replies
  • 0 likes

Superuser Contribution Problema con suscrpcion de promocion de 3 meses por $300 pesos

Hola, soy de Chile, resulta que yo tengo una cuenta de spotify premium normal, anoche trate de suscribir la promocion de 3 meses por $300 pesos, con la cuenta de un familiar, pero con la misma tarjeta que tengo mi cuenta premium normal, al momento de...

  • Newbie
  • Hola, soy de Chile, resulta que yo tengo una cuenta de spotify premium normal, anoche trate de suscribir la promocion de 3 meses por $300 pesos, con la cuenta de un familiar, pero con la misma tarjet...
  • Aimee_T
  • Roadie
  • 395 Views
  • 1 replies
  • 0 likes
  • 395 Views
  • 1 replies
  • 0 likes

PAGAMENTO DESCONTADO 3 VEZES

Boa tarde,Efetuei a compra do sportify para universitários, e quando o e-mail de confirmação chegou, cliquei na aba mas dizia que houve algum problema com o pagamento e que erá pra tentar novamente.Efetuei novamente, e agora estã debitando do meu car...

  • Newbie
  • Boa tarde, Efetuei a compra do sportify para universitários, e quando o e-mail de confirmação chegou, cliquei na aba mas dizia que houve algum problema com o pagamento e que erá pra tentar novamente...
  • 124 Views
  • 0 replies
  • 1 likes
  • 124 Views
  • 0 replies
  • 1 likes

Re: Premium 3 months for €0,99

KatesHere, i had the same issue today when i bought Spotify Premium. I was supposed to get 3 moths for 9 kr (norwegian valuta), instead i only got one month for 99 kr.Btw, i used a Visa card for payment, if that makes it any easier.

  • Newbie
  • KatesHere, i had the same issue today when i bought Spotify Premium. I was supposed to get 3 moths for 9 kr (norwegian valuta), instead i only got one month for 99 kr. Btw, i used a Visa card for pa...
  • 135 Views
  • 0 replies
  • 0 likes
  • 135 Views
  • 0 replies
  • 0 likes

Solved!! switch regular premium to family premium

HelloI would like to switch my spotify regular premium to premium family.But my new schedule premium regular subscription started yesterday the 23 may.If I switch on Family premium. Wil I loose the already paid regular premium subscription ? and repa...

  • Casual Listener
  • Hello I would like to switch my spotify regular premium to premium family. But my new schedule premium regular subscription started yesterday the 23 may. If I switch on Family premium. Wil I loose...
  • gmini95
  • Casual Listener
  • 351 Views
  • 3 replies
  • 0 likes
  • 351 Views
  • 3 replies
  • 0 likes

Superuser Contribution Help! Can't buy gift card.

I've been trying today to get a gift card and all my working credit cards are not being accepted and no transactions are going through. I've tried AMEX, Visa and Mastercard multiple times. Is there a glitch in your website? Help! - Paula, SingaporeP....

  • Casual Listener
  • I've been trying today to get a gift card and all my working credit cards are not being accepted and no transactions are going through. I've tried AMEX, Visa and Mastercard multiple times. Is there a...
  • Melody
  • Spotify
  • 242 Views
  • 3 replies
  • 0 likes
  • 242 Views
  • 3 replies
  • 0 likes

Moving country and annual subscription

So I currently get Spotify premium through my Vodafone contract, I'm cancelling my contract as I'm going over to Canada to travel. Before I go I would like to pay for a years subscription in one lump sum as I won't have any income coming into my UK b...

  • Newbie
  • So I currently get Spotify premium through my Vodafone contract, I'm cancelling my contract as I'm going over to Canada to travel. Before I go I would like to pay for a years subscription in one lump...
  • 105 Views
  • 0 replies
  • 0 likes
  • 105 Views
  • 0 replies
  • 0 likes

Email de conta Premium não identificado

Bom dia, Assinei o plano Premium em uma conta que não lembro qual, como faço pra achar essa conta? Se não for possível achar a conta, como posso cancelar?

  • Casual Listener
  • Bom dia, Assinei o plano Premium em uma conta que não lembro qual, como faço pra achar essa conta? Se não for possível achar a conta, como posso cancelar?
  • 114 Views
  • 0 replies
  • 0 likes
  • 114 Views
  • 0 replies
  • 0 likes

Subscription on iPad

I started my subscription on my Samsung 7 and really love this app! I have just bought my first Apple device and was looking forward to subscribing on it and seeing all my music there in a short while. it seems I'm not the only one Spotify doesn't re...

  • Newbie
  • I started my subscription on my Samsung 7 and really love this app! I have just bought my first Apple device and was looking forward to subscribing on it and seeing all my music there in a short whil...
  • Maxim
  • Spotify Star
  • 162 Views
  • 1 replies
  • 0 likes
  • 162 Views
  • 1 replies
  • 0 likes

Students price 4,99$ problem

Hi,I want to have the student premium account price of 4,99$/month but im living in Quebec and my University is not the choice... Is it normal?? I would really like to get this discount with Spotify Premium.Thank you,Joël

  • Newbie
  • Hi, I want to have the student premium account price of 4,99$/month but im living in Quebec and my University is not the choice... Is it normal?? I would really like to get this discount with Spotif...
  • Maxim
  • Spotify Star
  • 278 Views
  • 1 replies
  • 0 likes
  • Students price problem
  • 278 Views
  • 1 replies
  • 0 likes

How do added family members get the app to work without using my login?

My wife has received the email, accepted and when I try and log her in, it makes me go back to my account and not her own. How do I get her to have her own login and settings since I am paying for the Family Plan?

  • Newbie
  • My wife has received the email, accepted and when I try and log her in, it makes me go back to my account and not her own.  How do I get her to have her own login and settings since I am paying ...
  • 115 Views
  • 0 replies
  • 0 likes
  • 115 Views
  • 0 replies
  • 0 likes

Email not sent

'Looks like you've already tried to verify this account. We'll send you an email with next steps.' I got this message when I tried to verify my family premium account. But where's the email? I haven't recieved it yet and I've been waiting for a long ...

  • Casual Listener
  • 'Looks like you've already tried to verify this account. We'll send you an email with next steps.'   I got this message when I tried to verify my family premium account. But where's the e...
  • SneezyAnus
  • Casual Listener
  • 266 Views
  • 4 replies
  • 0 likes
  • 266 Views
  • 4 replies
  • 0 likes

Double Charged

I was charged 14.99 and 9.99 for this last months cycle. I only have the individual plan and would like a refund

  • Casual Listener
  • I was charged 14.99 and 9.99 for this last months cycle. I only have the individual plan and would like a refund
  • Jacob
  • Community Legend
  • 285 Views
  • 5 replies
  • 0 likes
  • 285 Views
  • 5 replies
  • 0 likes

Unable to subscribe to premium, wth?

I just signed up with spotify and I am not able to subscribe to premium. It says something has went wrong and I have to contact support. I cleared the cash and data and yet nothing works!!! Any tips??? Thanks in advance.

  • Newbie
  • I just signed up with spotify and I am not able to subscribe to premium. It says something has went wrong and I have to contact support. I cleared the cash and data and yet nothing works!!! Any tips?...
  • 115 Views
  • 0 replies
  • 0 likes
  • 115 Views
  • 0 replies
  • 0 likes

My premium family plan!!!

Something weird is going on!? My family plan members I have listed keep getting deleted/removed and being replaced by other random peoples emails. And it keeps happening every few hours. What do I do? What going on?

  • Newbie
  • Something weird is going on!? My family plan members I have listed keep getting deleted/removed and being replaced by other random peoples emails. And it keeps happening every few hours. What do I do...
  • Maxim
  • Spotify Star
  • 146 Views
  • 1 replies
  • 0 likes
  • 146 Views
  • 1 replies
  • 0 likes

Solved!! changing from premium to family

I have a premium subscription and my mom started a family plan for everyone. I joined the family plan before cancelling my subscription, does spotify automatically cancel it after ive joined another plan? and if not how do I cancel it?

  • Newbie
  • I have a premium subscription and my mom started a family plan for everyone. I joined the family plan before cancelling my subscription, does spotify automatically cancel it after ive joined another ...
  • Maxim
  • Spotify Star
  • 346 Views
  • 1 replies
  • 0 likes
  • 346 Views
  • 1 replies
  • 0 likes

Can Spotify charge your savings account?

I had 200$ that had been on hold in my chequeing account, which I had not yet had access to, but when I got a 45$ etransfer which I deposited into my savings, my pending spotify payment went though.Is spotify taking from the portion of money that was...

  • Newbie
  • I had 200$ that had been on hold in my chequeing account, which I had not yet had access to, but when I got a 45$ etransfer which I deposited into my savings, my pending spotify payment went though. ...
  • 821 Views
  • 0 replies
  • 0 likes
  • 821 Views
  • 0 replies
  • 0 likes