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Ask here for help with Premium, payments and trials.
I am an existing Duo customer, and this evening I got an email from Spotify saying : “ Try Family for the next 2 months (at no extra cost) and go from 2 to 3 or more Premium accounts under one plan.”When I select to accept the offer and upgrade to Fa...
Hi there I have upgraded my subscription to family. One of the members of my family is concerned they will lose all the songs they’ve downloaded and playlist blah blah associated with their account? Which would be annoying. So my question is if they ...
My dad bought a gift card for himself but ask me to do it for him. So I type the code to redeem but keeps telling me "Something went wrong. Try again, or get help." But he bought the gift card in another state. So I put the code but the postal code d...
I keep trying to press the cancel button before the trial is up, but nothing is happening
Buenas noches. Yo iba a inscribirme a la oferta de spotify para estudiantes y según Spotify no me harían ningún tipo de cargo en mi tarjeta de crédito hasta que finalizara el proceso, pero ahora no quiero esa promoción (no subí ningún archivo a Sheer...
I had to update my payment information but since I'm no longer a student it wouldn't allow me to do it because I had not college to put in and there is no option to change to a normal premium account. I now paid for the $120 year premium membership a...
I'm almost giving up on Spotify.I already changed the browser, I already changed my computer ....Not a form of service or Spotify has, I believe another colleague can not help me.
Hi, I'm Amos from Italy,I activated the Premium Student subscription, the amount of 4,99 Euros was charged but my subscription has not been activated, what can I do?
Mi premium para universitarios no se activa porque no me llega ningún correo de confirmación, pero ya me cobraron primero con mi Facebook y después con una cuenta independiente. Que hago?
Hey spotify premium I would like you to know that I am not happy with your app and website. To be honest I am a old customer and before I remember paying for spotify premium with a itunes card. But now you have to pay with a credit card, I very mad b...
El problema es que me cobraron el Spotify pero me sigue saliendo que no tengo premiumComo puedo solucionar esto
I upgraded to premium and then applied a gift card for $60, but I was still charged $10. I don't know how to check if my gift card was applied or not or how to fix it.
If I sign up for premium, then download a bunch of songs on an SD card, then cancel my premium service. Would I still have all those songs saved and able to play with many devices (some of which don't have spotify)
I subscribed for a free trial and then was charged $4.99. Why is that if I have 30 days free?
Need help urgently, just cancelled my premium account but still been charged for it? I've just changed to student 50% off so I get it for £4.99 instead of £9.99. Will I get the £9.99 back or not? Or will my £4.99 just carry on from when it renews?
I want to get into my family's Premium Mode. And even if I live in the same address, and typing the same address, I get a message from Spotify saying that it is not possible to connect because "we do not live in the same address". What should I do?
I tried looking at the student discount to see if it works for high school students, it doesn't. But it took my money and I never got premium. And yes I've checked my bank account and the money isn't on hold it is gone. And now I don't have enough mo...
I bought premium for students, but still dont have the offer & money deducted from credit card. What can I do or how do I cancel subscription?
I try to subscribe to premium for 30 days free and I put all the spaces and put me a message the my card is not validated
I'm fed up with Spotify.. trying to deactivate premium and it won't ****** let me.. anyone know how to fix the problem .. thank you
I signed up and have started my premiun account. Now it shows that I am logged in but I can't seem to find the music. I just keep getting ads to upgrade to premium family. Is there a video that walks you through how to use Spotify? It seems pretty us...
i made the payment for premium subscription and got a feedback message from my bank saying that spotify charged the fee but still my account is showing as free membership
Difirieron el pago a 12 meses sin mi autorizacion, necesito que solucionen este inconveniente tan desagradable