Solved!! Cancel subscription and get a refund
I dont use Spotify enough to pay for a subscription I'm going to cancel subscription
-
-
- Visitor
- 111067 Views
- 71 replies
- 9 likes
- 111067 Views
- 71 replies
- 9 likes
Help Wizard
Step 1
Type in your question below and we'll check to see what answers we can find...
Loading article...
Submitting...
If you couldn't find any answers in the previous step then we need to post your question in the community and wait for someone to respond. You'll be notified when that happens.
Simply add some detail to your question and refine the title if needed, choose the relevant category, then post.
Just quickly...
Before we can post your question we need you to quickly make an account (or sign in if you already have one).
Don't worry - it's quick and painless! Just click below, and once you're logged in we'll bring you right back here and post your question. We'll remember what you've already typed in so you won't have to do it again.
FAQs
Please see below the most popular frequently asked questions.
Loading article...
Loading faqs...
Ongoing Issues
Please see below the current ongoing issues which are under investigation.
Loading issue...
Loading ongoing issues...
Help categories
Account & Payment
Using Spotify
Listen Everywhere
Ask here for help with Premium, payments and trials.
Forum Posts
Solved!! Duo/Family plan upgrade campaign issue
I am an existing Duo customer, and this evening I got an email from Spotify saying : “ Try Family for the next 2 months (at no extra cost) and go from 2 to 3 or more Premium accounts under one plan.”When I select to accept the offer and upgrade to Fa...
-
-
- Visitor
- 13567 Views
- 27 replies
- 2 likes
- 13567 Views
- 27 replies
- 2 likes
Can't change from family premium back to individual.
Someone logged it into my account without my knowledge, however by the time i found out about it, he/she changed my plan from individual to family, now for some unknown reason i can't find the individual plan there. Please help me out with this i wou...
- Someone logged it into my account without my knowledge, however by the time i found out about it, he/she changed my plan from individual to family, now for some unknown reason i can't find the indivi...
-
-
- Spotify Star
- 125 Views
- 1 replies
- 0 likes
- 125 Views
- 1 replies
- 0 likes
Premium Duo just subscribed and my boyfriend sharing the same flat is not accepted
Hello, I had Premium Free and just moved to Premium Duo. I guess that when I opened my account I was still living in Italy. I leave in Austria with my boyfriend now and I wanted to share the account with him. He is sitting next to me and Spotify is s...
- Hello, I had Premium Free and just moved to Premium Duo. I guess that when I opened my account I was still living in Italy. I leave in Austria with my boyfriend now and I wanted to share the...
-
-
- Spotify Star
- 136 Views
- 1 replies
- 0 likes
- 136 Views
- 1 replies
- 0 likes
Superuser Contribution Premium charged me before billing date
None of the below information is required. However, the more you provide the easier it will be for us to try and help.PlanPremiumCountryUsDeviceSmasung a54 My Question or Issueso I had spotify individual free trial and did not want to keep it, so I w...
- None of the below information is required. However, the more you provide the easier it will be for us to try and help. PlanPremium Country Us Device Smasung a54 My Question or Issue ...
-
-
- Moderator
- 194 Views
- 1 replies
- 0 likes
- 194 Views
- 1 replies
- 0 likes
Solved!! Can paid subscriptions be shared with family accounts?
Plan Family Premium Country Australia Device Various Operating System Various Hi all,I recently paid for a podcast subscription. Is it possible to share this with my Spotify family accounts? Thanks
- Plan Family Premium Country Australia Device Various Operating System Various Hi all, I recently paid for a podcast subscription. Is it possible to share this with my Spotify family a...
-
-
- Visitor
- 962 Views
- 2 replies
- 0 likes
- 962 Views
- 2 replies
- 0 likes
Fly away by David foster not available to me but my friends can play it
Greyed out on my Spotify but not on my friends
- Greyed out on my Spotify but not on my friends
-
-
- Spotify Star
- 133 Views
- 1 replies
- 0 likes
- 133 Views
- 1 replies
- 0 likes
Superuser Contribution Problemas con el pago
Hola que tal? A ver si alguien me puede ayudar.Todos los meses pago spotify con la tarjeta de credito y me lo debita automaticamente. El ultimo pago efectuado que se registra en mi resumen es del 4/06 por el mes de mayo... y estamos a junio y spotify...
- Hola que tal? A ver si alguien me puede ayudar. Todos los meses pago spotify con la tarjeta de credito y me lo debita automaticamente. El ultimo pago efectuado que se registra en mi resumen es del 4...
-
-
- Moderator
- 1285 Views
- 7 replies
- 2 likes
- 1285 Views
- 7 replies
- 2 likes
Duo Account not accepting my wife.
When my wife tries to join my Duo Account, in the "Enter your address" screen, she types in our address (the one that is on my account) and it tells her she is in the wrong country. We are 3 feet apart.
- When my wife tries to join my Duo Account, in the "Enter your address" screen, she types in our address (the one that is on my account) and it tells her she is in the wrong country. We are 3 feet ap...
-
-
- Spotify Star
- 247 Views
- 3 replies
- 0 likes
- 247 Views
- 3 replies
- 0 likes
I started with the wrong plan
PlanIndividualBrazilMy Question or IssueI wanted to have a trial month, and start paying monthly afterwards, but I wasn't paying attention and selected the wrong plan, could they make me have this month for free?
- Plan Individual Brazil My Question or Issue I wanted to have a trial month, and start paying monthly afterwards, but I wasn't paying attention and selected the wrong plan, could they make me have...
-
-
- Spotify Star
- 172 Views
- 1 replies
- 0 likes
- 172 Views
- 1 replies
- 0 likes
Subscription with Vodaphone Ends Tomorrow
My subscription with Vodaphone ends tomorrow. I would like to continue with Spotify premium, in order for that to happen I will need a new subscription. From tomorrow i will lose all downloaded playlist if I dont get the premium subscription. I tried...
- My subscription with Vodaphone ends tomorrow. I would like to continue with Spotify premium, in order for that to happen I will need a new subscription. From tomorrow i will lose all downloaded playl...
-
-
- Spotify Star
- 175 Views
- 1 replies
- 0 likes
- 175 Views
- 1 replies
- 0 likes
Cannot cancel subscription, option not visible (screenshot)
Plan Premium Country india Device iPhone14 Operating System iOS 10 My Question or Issue I cannot find where to cancel the subscription. I checked but there is no option. They said check payment but where. There is no link, payment is just a word it’s...
- Plan Premium Country india Device iPhone14 Operating System iOS 10 My Question or Issue I cannot find where to cancel the subscription. I checked but ther...
-
-
- Community Legend
- 221 Views
- 2 replies
- 1 likes
- 221 Views
- 2 replies
- 1 likes
Superuser Contribution mi cuenta sigue con propaganda aun habiendo pagado membresia premiun
pague recien hay que esperar?
- pague recien hay que esperar?
-
-
- Moderator
- 149 Views
- 2 replies
- 0 likes
- 149 Views
- 2 replies
- 0 likes
Superuser Contribution Invoice
Send a email invoice every month with VAT and name of the company, because some people use Spotify for work but not for commercial usage.Example : Sound engineer who wants to listen to music to calibrate the sound system. Thank you
- Send a email invoice every month with VAT and name of the company, because some people use Spotify for work but not for commercial usage. Example : Sound engineer who wants to listen to music to c...
-
-
- Moderator
- 254 Views
- 1 replies
- 0 likes
- 254 Views
- 1 replies
- 0 likes
Is it that I scratched my 12-month card that I bought more and I can't use
I scratched it too much and I think I deleted 1 or 2 digits.
- I scratched it too much and I think I deleted 1 or 2 digits.
-
-
- Spotify Star
- 150 Views
- 1 replies
- 0 likes
- 150 Views
- 1 replies
- 0 likes
Upgrading to duo premium plan
Hi I have just recently upgraded to the duo premium plan however nothing is reflecting on my account in that I still can’t play songs off line and I have adverts- what do I need to do?Plan/PremiumCountrySouth Africa Device(iPhone 11Operating System(i...
- Hi I have just recently upgraded to the duo premium plan however nothing is reflecting on my account in that I still can’t play songs off line and I have adverts- what do I need to do? Plan /...
-
-
- Spotify Star
- 176 Views
- 1 replies
- 0 likes
- 176 Views
- 1 replies
- 0 likes
Changing from student to individual plan early
Hi, I am currently on a premium student plan. It changes to an individual premium plan in two days. I would like to update my plan to individual premium today. However, when I try to change my plan in accounts it does not give me this option. Is ther...
- Hi, I am currently on a premium student plan. It changes to an individual premium plan in two days. I would like to update my plan to individual premium today. However, when I try t...
-
-
- Spotify Star
- 187 Views
- 1 replies
- 0 likes
- 187 Views
- 1 replies
- 0 likes
over charged
hi, I redeemed my student premium since September this year. but this month I got charged as a premium individual instead. I was wondering if I could get refunded for being over charged?
- hi, I redeemed my student premium since September this year. but this month I got charged as a premium individual instead. I was wondering if I could get refunded for being over charge...
-
-
- Spotify Star
- 185 Views
- 1 replies
- 0 likes
- 185 Views
- 1 replies
- 0 likes
never got Free Trial
PlanFree/PremiumCountry US Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueHey i have not used the free trial yet. How can I start my free trial?
- Plan Free/Premium Country US Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue Hey ...
-
-
- Spotify Star
- 158 Views
- 1 replies
- 0 likes
- 158 Views
- 1 replies
- 0 likes
Trying to change my country so I can join my partners duo account.
I am unable to change my country to combine accounts with my partner. I have a valid payment method and address for the country I want to change to but still am unable to update to another country.
- I am unable to change my country to combine accounts with my partner. I have a valid payment method and address for the country I want to change to but still am unable to update to another country.
-
-
- Spotify Star
- 152 Views
- 1 replies
- 0 likes
- 152 Views
- 1 replies
- 0 likes
Solved!!Superuser Contribution Payment retry without updating details
Hi all, I am using a virtual credit card, where I change my limit manually each time I make a spending. Spotify -naturally- fails to draw payment at the starting of the month, then I raise my limit, and have to "update my payment details" with the ex...
- Hi all, I am using a virtual credit card, where I change my limit manually each time I make a spending. Spotify -naturally- fails to draw payment at the starting of the month, then I raise m...
-
-
- Newbie
- 20032 Views
- 20 replies
- 7 likes
- 20032 Views
- 20 replies
- 7 likes
Solved!! Removing a payment method, subscription not cancelled
PlanPremiumCountryUnited States My Question or IssueI have resolved the issue through customer support, but had a question I can't find the answer to.If I remove all payment methods on an active spotify premium subscription, when it comes time for th...
- Plan Premium Country United States My Question or Issue I have resolved the issue through customer support, but had a question I can't find the answer to. If I remove all payment method...
-
-
- Spotify Star
- 377 Views
- 1 replies
- 0 likes
- 377 Views
- 1 replies
- 0 likes