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Solved!! Duo/Family plan upgrade campaign issue

I am an existing Duo customer, and this evening I got an email from Spotify saying : “ Try Family for the next 2 months (at no extra cost) and go from 2 to 3 or more Premium accounts under one plan.”When I select to accept the offer and upgrade to Fa...

  • Music Fan
  • Susan_GP
  • Moderator
  • 5186 Views
  • 23 replies
  • 2 likes
  • 5186 Views
  • 23 replies
  • 2 likes

Superuser Contribution estava em um período de teste e fui cobrado sem aviso prévio

estava em um período de teste de 3 meses e não fui avisado de que seria cobrado e debitado automáticamente do cartão que estava vinculado à conta

  • Visitor
  • estava em um período de teste de 3 meses e não fui avisado de que seria cobrado e debitado automáticamente do cartão que estava vinculado à conta
  • Alex
  • Spotify Legend
  • 112 Views
  • 1 replies
  • 0 likes
  • 112 Views
  • 1 replies
  • 0 likes

Superuser Contribution How do I access my second plan that I've been paying for on my premium duo?

I've been paying for a premium duo plan since November but never used the second account. Now that I want to use it, how do I access it after logging in?

  • Visitor
  • I've been paying for a premium duo plan since November but never used the second account. Now that I want to use it, how do I access it after logging in?
  • Joan
  • Moderator
  • 156 Views
  • 1 replies
  • 0 likes
  • 156 Views
  • 1 replies
  • 0 likes

Superuser Contribution Me hicieron un doble cobro de mi cuenta

El día de hoy vi que me hicieron el débito de mi cuenta el valor de premium pero antes ya me lo habían hecho

  • Visitor
  • El día de hoy vi que me hicieron el débito de mi cuenta el valor de premium pero antes ya me lo habían hecho
  • Joan
  • Moderator
  • 157 Views
  • 1 replies
  • 0 likes
  • 157 Views
  • 1 replies
  • 0 likes

Superuser Contribution I'm not getting the offer for Spotify Premium for 1 year at Rs. 299 India

Many people in India are getting this one time offer to get Spotify Premium at the very cheap rate of Rs. 299 but I don't seem to be getting it.

  • Visitor
  • Many people in India are getting this one time offer to get Spotify Premium at the very cheap rate of Rs. 299 but I don't seem to be getting it.
  • Alex
  • Spotify Legend
  • 277 Views
  • 1 replies
  • 0 likes
  • 277 Views
  • 1 replies
  • 0 likes

Superuser Contribution No me deja pagar con binance

Me sale error en spotify: Se produjo un error con el pago. Intentalo de nuevo, usá otra tarjeta o probá con otro método de pago.Tengo el saldo para pagar y ahora quiero pagar con binance y me dice que los datos y el país no coinciden

  • Visitor
  • Me sale error en spotify: Se produjo un error con el pago. Intentalo de nuevo, usá otra tarjeta o probá con otro método de pago. Tengo el saldo para pagar y ahora quiero pagar con binance y me dice ...
  • Dian
  • Spotify Legend
  • 217 Views
  • 1 replies
  • 0 likes
  • 217 Views
  • 1 replies
  • 0 likes

I can’t distinguish a symbol on my premium code

It looks like two boxes stacked on top of each other but I can’t tell if it’s eight or another symbol

  • Visitor
  • It looks like two boxes stacked on top of each other but I can’t tell if it’s eight or another symbol
  • Maxim
  • Spotify Star
  • 124 Views
  • 1 replies
  • 0 likes
  • 124 Views
  • 1 replies
  • 0 likes

Can’t use voucher to redeem premium

Multiple people have tried to put the code in so the code is right but it says it’s invalid. I bought a gift card for Spotify premium form a shop a few days ago and it’s still not working

  • Visitor
  • Multiple people have tried to put the code in so the code is right but it says it’s invalid. I bought a gift card for Spotify premium form a shop a few days ago and it’s still not working
  • Maxim
  • Spotify Star
  • 175 Views
  • 1 replies
  • 0 likes
  • 175 Views
  • 1 replies
  • 0 likes

A refund for the subscription and full cancellation of the subscription.

Hello, yesterday I bought a premium subscription for students. Circumstances have changed, and I would like to refund the money for the subscription, as well as delete it completely (when canceling, he writes that the subscription is valid until next...

  • Visitor
  • Hello, yesterday I bought a premium subscription for students. Circumstances have changed, and I would like to refund the money for the subscription, as well as delete it completely (when canceling, ...
  • Maxim
  • Spotify Star
  • 118 Views
  • 1 replies
  • 0 likes
  • 118 Views
  • 1 replies
  • 0 likes

I can't subscribe to Spotify Premium

Whenever I try to subscribe to Spotify Premium, it gives an error that my country and payment method don't match. I am from Pakistan and I am using my Askari Bank's Union Pay Debit card to pay but Spotify doesn't accept the payment.

  • Visitor
  • Whenever I try to subscribe to Spotify Premium, it gives an error that my country and payment method don't match. I am from Pakistan and I am using my Askari Bank's Union Pay Debit card to pay but Sp...
  • Maxim
  • Spotify Star
  • 251 Views
  • 1 replies
  • 0 likes
  • 251 Views
  • 1 replies
  • 0 likes

New user discount on Spotify subscription

PlanFree/PremiumCountryIndiaDevice(iPhone 12, Macbook Pro)Operating System(iOS 16, MacOs Monterey)My Question or IssueI am using Apple Music for quite some time. I pay a monthly subscription of Rs.99. However, I am planning to move to Spotify complet...

  • Newbie
  • Plan Free/Premium Country India Device (iPhone 12, Macbook Pro) Operating System (iOS 16, MacOs Monterey) My Question or Issue I am using Apple Music for quite some time. I pay a monthly s...
  • Maxim
  • Spotify Star
  • 182 Views
  • 1 replies
  • 0 likes
  • 182 Views
  • 1 replies
  • 0 likes

Duo subscription but problem with adress

PlanDuoCountryBelgium (french)DeviceallOperating System My Question or IssueI just start a duo subscription, it's ok but when my husband want to connect, spotify said that our adress are differents. Worse ! It said that we didn't live in he same coun...

  • Casual Listener
  • Plan Duo Country Belgium (french) Device all Operating System     My Question or Issue I just start a duo subscription, it's ok but when my husband want to connect, spotify said t...
  • pedro-tirolo
  • Newbie
  • 584 Views
  • 10 replies
  • 2 likes
  • 584 Views
  • 10 replies
  • 2 likes

Superuser Contribution Can't pick individual plan

I just moved countries and needed to update my payment details for Spotify Premium. When trying to do so I keep getting the error message that an individual plan is not available to me. I changed my country settings but keep getting this message.

  • Visitor
  • I just moved countries and needed to update my payment details for Spotify Premium. When trying to do so I keep getting the error message that an individual plan is not available to me. I changed my ...
  • MihailY
  • Moderator
  • 108 Views
  • 1 replies
  • 0 likes
  • 108 Views
  • 1 replies
  • 0 likes

Superuser Contribution the subscription doesn’t resume, but money debited from my card

the payment for individual plan has passed two times, but it hasn’t been resumed cuz of my country which i’m currently in. can u give me my money back please?

  • Visitor
  • the payment for individual plan has passed two times, but it hasn’t been resumed cuz of my country which i’m currently in. can u give me my money back please?
  • Vasil
  • Moderator
  • 121 Views
  • 1 replies
  • 0 likes
  • 121 Views
  • 1 replies
  • 0 likes

Superuser Contribution VFD Verve card doesn't work with Spotify

PlanPremiumCountryNigeriaDeviceUMIDIGI F1 Operating SystemAndroid 9 My Question or IssueI tried to link my VFD Microfinance Bank Verve Card with my Spotify account to subscribe to the premium package, but I'm unable to add the card. Does this specifi...

  • Newbie
  • Plan Premium Country Nigeria Device UMIDIGI F1  Operating System Android 9   My Question or Issue I tried to link my VFD Microfinance Bank Verve Card with my Spotify account to su...
  • MihailY
  • Moderator
  • 310 Views
  • 1 replies
  • 0 likes
  • 310 Views
  • 1 replies
  • 0 likes