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Forum Posts

Solved!! Duo/Family plan upgrade campaign issue

I am an existing Duo customer, and this evening I got an email from Spotify saying : “ Try Family for the next 2 months (at no extra cost) and go from 2 to 3 or more Premium accounts under one plan.”When I select to accept the offer and upgrade to Fa...

  • Music Fan
  • FenrisulvKK
  • Visitor
  • 19649 Views
  • 27 replies
  • 4 likes
  • 19649 Views
  • 27 replies
  • 4 likes

Why I can't use the students discount?

I tried to have the students discount but I can't. The web page don't load and it shows the error 404.

  • Casual Listener
  • I tried to have the students discount but I can't. The web page don't load and it shows the error 404.
  • Billy-J
  • Spotify Star
  • 381 Views
  • 5 replies
  • 0 likes
  • 381 Views
  • 5 replies
  • 0 likes

Solved!!Superuser Contribution Error when trying to switch to family plan

PlanPremium IndividualCountry USA DeviceMacbookOperating SystemVentura 13.2.1 My Question or IssueI am trying to switch from a Premium Individual plan to a Premium Family plan (I would be the owner). I keep getting an error - "error Oops! Something w...

  • Casual Listener
  • Plan Premium Individual Country  USA   Device Macbook Operating System Ventura 13.2.1   My Question or Issue I am trying to switch from a Premium Individual plan to a Premiu...
  • Ivelina
  • Moderator
  • 602 Views
  • 5 replies
  • 0 likes
  • 602 Views
  • 5 replies
  • 0 likes

Superuser Contribution Premium with Hulu (student) trouble activating

PlanPremium StudentCountryUSDeviceiPhone 14 My Question or IssueMy Premium student account shows that I have spotify with free Hulu. My account page shows both Spotify and Hulu as active, but I can not get Hulu to work. When I click "Start Watching" ...

  • Visitor
  • Plan Premium Student Country US Device iPhone 14   My Question or Issue My Premium student account shows that I have spotify with free Hulu. My account page shows both Spotify and Hulu a...
  • Ivelina
  • Moderator
  • 261 Views
  • 2 replies
  • 0 likes
  • 261 Views
  • 2 replies
  • 0 likes

Am able to share audiobooks I've already purchased with my duo partner?

I just got Spotify Duo today and I wanted to know if I am able to share audiobooks I've already purchased with my duo partner or if they need to buy it again.

  • Visitor
  • I just got Spotify Duo today and I wanted to know if I am able to share audiobooks I've already purchased with my duo partner or if they need to buy it again.
  • Rericks4
  • Newbie
  • 4147 Views
  • 5 replies
  • 0 likes
  • 4147 Views
  • 5 replies
  • 0 likes

Superuser Contribution Issue with playing some musics in my playlist after my card declined once.

I have Issue with playing some musics in my playlist after my card declined once and successed to make a payment after fullfill my bank account after 3~4 days from scheduled payment date. I repeatedly have this problem after the case that I have forg...

  • Visitor
  • I have Issue with playing some musics in my playlist after my card declined once and successed to make a payment after fullfill my bank account after 3~4 days from scheduled payment date. I repeate...
  • Ivelina
  • Moderator
  • 175 Views
  • 1 replies
  • 0 likes
  • 175 Views
  • 1 replies
  • 0 likes

My country isn't listed

In reside in St Maarten and it's not listed, but I am interested in a Premium Duo account

  • Visitor
  • In reside in St Maarten and it's not listed, but I am interested in a Premium Duo account
  • Billy-J
  • Spotify Star
  • 174 Views
  • 1 replies
  • 0 likes
  • 174 Views
  • 1 replies
  • 0 likes

I do Not want a DJ on my account

A DJ keeps showing up on my acct I do not want any part of this premium only and nothing else

  • Visitor
  • A DJ keeps showing up on my acct I do not want any part of this premium only and nothing else
  • Billy-J
  • Spotify Star
  • 172 Views
  • 1 replies
  • 0 likes
  • 172 Views
  • 1 replies
  • 0 likes

comment se desinscrire de spotify

je me suis inscrit sur un nouveau compte ce matin car je n'arrivait pas a me connecter a mon compte premium,je voudrais supprimer ce nouveau compte et retrouver l'ancien.est ce clair?

  • Visitor
  • je me suis inscrit sur un nouveau compte ce matin car je n'arrivait pas a me connecter a mon compte premium,je voudrais supprimer ce nouveau compte et retrouver l'ancien.est ce clair?
  • Billy-J
  • Spotify Star
  • 188 Views
  • 1 replies
  • 0 likes
  • 188 Views
  • 1 replies
  • 0 likes

Solved!! After joining a family Premium, how do I cancel my previous Premium plan?

I've had my own premium plan for years. Now I've joined a family plan that my spouse manages. Do I need to cancel my previous plan to avoid double billing or does that happen automatically?

  • Visitor
  • I've had my own premium plan for years. Now I've joined a family plan that my spouse manages. Do I need to cancel my previous plan to avoid double billing or does that happen automatically?
  • AdamDamon
  • Spotify Star
  • 927 Views
  • 1 replies
  • 1 likes
  • 927 Views
  • 1 replies
  • 1 likes

I paid my premium suscription but it doesnt work

Last Saturday, I paid for my premium subscription, my credit card was charged, but the premium subscription was not activated, and the email confirmation never arrived. How can I activate my subscription?Thank you.

  • Newbie
  • Last Saturday, I paid for my premium subscription, my credit card was charged, but the premium subscription was not activated, and the email confirmation never arrived. How can I activate my subscrip...
  • osornios
  • Spotify Star
  • 191 Views
  • 1 replies
  • 0 likes
  • 191 Views
  • 1 replies
  • 0 likes

I an getting ads on my Premium subscription

I bought the Premium plan and am getting ads. Make it stop

  • Visitor
  • I bought the Premium plan and am getting ads. Make it stop
  • Maxim
  • Spotify Star
  • 169 Views
  • 1 replies
  • 0 likes
  • 169 Views
  • 1 replies
  • 0 likes

Paying for duo but not using it, would like refund

I have been paying for Spotify Premium Duo for a long time (maybe over a year) and sending the link to my husband to join. Every time he tries the link it says error. This seems like a rip off, but life gets so busy we keep saying we’ll get to the bo...

  • Casual Listener
  • I have been paying for Spotify Premium Duo for a long time (maybe over a year) and sending the link to my husband to join. Every time he tries the link it says error. This seems like a rip off, but l...
  • Maxim
  • Spotify Star
  • 257 Views
  • 3 replies
  • 0 likes
  • 257 Views
  • 3 replies
  • 0 likes

I have been logged out of my Premium Duo subscription.

My account says I'm not part of our household DUO subscription. But when my husband sends me the link to subscribe, it tells me that I am already part of the subscription?

  • Visitor
  • My account says I'm not part of our household DUO subscription. But when my husband sends me the link to subscribe, it tells me that I am already part of the subscription?
  • Bittencourt
  • Spotify Star
  • 522 Views
  • 1 replies
  • 0 likes
  • 522 Views
  • 1 replies
  • 0 likes

Subscription renewal after a long time

Hello there fellow Spotify users! I've been using my account for about two years now and recently I lost the ability to pay for subscription (credit card issues), so i had to go to another streaming service where i got a nice offer to use it for 1 wh...

  • Casual Listener
  • Hello there fellow Spotify users!  I've been using my account for about two years now and  recently I lost the ability to pay for subscription (credit card issues), so i had to go to anoth...
  • Bittencourt
  • Spotify Star
  • 258 Views
  • 1 replies
  • 0 likes
  • 258 Views
  • 1 replies
  • 0 likes