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Solved!! Duo/Family plan upgrade campaign issue

I am an existing Duo customer, and this evening I got an email from Spotify saying : “ Try Family for the next 2 months (at no extra cost) and go from 2 to 3 or more Premium accounts under one plan.”When I select to accept the offer and upgrade to Fa...

  • Music Fan
  • Susan_GP
  • Moderator
  • 6642 Views
  • 23 replies
  • 2 likes
  • 6642 Views
  • 23 replies
  • 2 likes

Authorized the 0,99€ Promo - But noting happens, still have NO premium.

I follow the steps, select the payment method and after that Im redirected to the same screen to authorize the payment... I did that several times, so now Im worried to have pay more than once. And I still have NO Premium.

  • Casual Listener
  • I follow the steps, select the payment method and after that Im redirected to the same screen to authorize the payment... I did that several times, so now Im worried to have pay more than once. And I...
  • Maxim
  • Spotify Star
  • 1103 Views
  • 6 replies
  • 0 likes
  • 1103 Views
  • 6 replies
  • 0 likes

Spotify price in Switzerland!

Hi I wanted to subscribe Spotify Premium but I dont understand why I have to pay 2 CHF more only because I'm located in Switzerland. In Switzerland we have a VAT of 8% in Italy they hawe a VAT of 22% and I have to pay more in Switzerland that in Ital...

  • Regular
  • Hi I wanted to subscribe Spotify Premium but I dont understand why I have to pay 2 CHF more only because I'm located in Switzerland.   In Switzerland we have a VAT of 8% in Italy they haw...
  • Maxim
  • Spotify Star
  • 7072 Views
  • 3 replies
  • 3 likes
  • 7072 Views
  • 3 replies
  • 3 likes

Superuser Contribution Énlace de compra no funcionó

Apliqué para el plan universitario y me llegó el correo de que fue aceptada, pero al momento de darle click al botón "Completar compra" el enlace estaba roto. Intenté de nuevo, pero me decía "ya haz cangeado este descuento", con mis dudas y cero resp...

  • Visitor
  • Apliqué para el plan universitario y me llegó el correo de que fue aceptada, pero al momento de darle click al botón "Completar compra" el enlace estaba roto. Intenté de nuevo, pero me decí...
  • ticosousa52
  • Newbie
  • 1011 Views
  • 2 replies
  • 0 likes
  • 1011 Views
  • 2 replies
  • 0 likes

How is my music library filled up?!

Can't save any more albums to my account, which is absurd. Why do I pay money for an account that has a limit?

  • Newbie
  • Can't save any more albums to my account, which is absurd.  Why do I pay money for an account that has a limit?
  • iamandyhill
  • Community Legend
  • 4920 Views
  • 1 replies
  • 8 likes
  • 4920 Views
  • 1 replies
  • 8 likes

Solved!! Does desktop premium = Android premium

Sorry if this post is duplicated....So, If I sign up for premium on my desktop does that mean I also get premium for my Android phone? Thanks in advance... Larry

  • Newbie
  • Sorry if this post is duplicated.... So, If I sign up for premium on my desktop does that mean I also get premium for my Android phone?   Thanks in advance...   Larry
  • iamandyhill
  • Community Legend
  • 1020 Views
  • 1 replies
  • 0 likes
  • 1020 Views
  • 1 replies
  • 0 likes

Problemas Plan Familiar

Hola, Me llamo Ana Martinez. Me han echado del plan familiar que lidera mi padre. Resulta que le mandaron un correo que a los 7 días tenía que verificar el domicilio y no me avisó. Vivo con él pero no me dejan verificar domicilio de nuevo. Ni siquier...

  • Casual Listener
  • Hola, Me llamo Ana Martinez. Me han echado del plan familiar que lidera mi padre. Resulta que le mandaron un correo que a los 7 días tenía que verificar el domicilio y no me avisó. Vivo con él pero...
  • amartinezvila87
  • Casual Listener
  • 1481 Views
  • 4 replies
  • 0 likes
  • 1481 Views
  • 4 replies
  • 0 likes

Cannot purchase Spotify Premium by mobile credit

I use payment by mobile credit to purchase Spotify Premium, but everytime I try to purchase, and when I already input the confirmation PIN, it says: "Oops, seems the credit on your prepaid card is insufficient. Please try again or use another payment...

  • Newbie
  • I use payment by mobile credit to purchase Spotify Premium, but everytime I try to purchase, and when I already input the confirmation PIN, it says:   "Oops, seems the cred...
  • 1255 Views
  • 0 replies
  • 0 likes
  • Mobile Phone
    Payment
    Payment Problems
    Spotify Premium
  • 1255 Views
  • 0 replies
  • 0 likes

Trying to cancel my subscription

Hello, i was reading on the support page on how to cancel a subscription and, after reading a few lines they twll me to log in to my account which i did and then go to Subscriptions which i did and then Cancel Subscription but there is no button for ...

  • Casual Listener
  • Hello, i was reading on the support page on how to cancel a subscription and, after reading a few lines they twll me to log in to my account which i did and then go to Subscriptions which i did and t...
  • feelikeastrangr
  • Community Legend
  • 304 Views
  • 5 replies
  • 0 likes
  • 304 Views
  • 5 replies
  • 0 likes

Desconto 3 meses do Premium por R$ 1,99 não ativado

Bom, entrei no plano de desconto de 3 meses por apenas 1,99, mas em minha fatura do cartão aparece por 16,90. O plano foi avisado que a partir do terceiro mes que seria cobrado esse valor. Sabem me dizer o que posso fazer?Abraço.

  • Newbie
  • Bom, entrei no plano de desconto de 3 meses por apenas 1,99, mas em minha fatura do cartão aparece por 16,90. O plano foi avisado que a partir do terceiro mes que seria cobrado esse valor.   S...
  • 136 Views
  • 0 replies
  • 0 likes
  • 136 Views
  • 0 replies
  • 0 likes

não consigo saber se meu e-mail de confirmação de pagamento chegou

Acabei de pagar o boleto pra assinar spotify premium mas não sei se meu e-mail de confirmação de pagamento chegou pois não tenho mas acesso ao e-mail cadastrado na minha conta, ja fiz outro e-mail e troquei o que era da minha conta mas não tenho como...

  • Newbie
  • Acabei de pagar o boleto pra assinar spotify premium mas não sei se meu e-mail de confirmação de pagamento chegou pois não tenho mas acesso ao e-mail cadastrado na minha conta, ja fiz outro e-mail e ...
  • Bittencourt
  • Spotify Star
  • 312 Views
  • 1 replies
  • 0 likes
  • 312 Views
  • 1 replies
  • 0 likes

Applied for Student Spotify while having S$9.90 Premium Subscription

Hello Spotify Community, I applied for Spotify for Student while having the premium subscription. My payment bill will due on 15th June. So the premium subscription will be automatically ended and renewed with the new Spotify for Student subscription...

  • Newbie
  • Hello Spotify Community,   I applied for Spotify for Student while having the premium subscription. My payment bill will due on 15th June. So the premium subscription will be automatically end...
  • Maxim
  • Spotify Star
  • 133 Views
  • 1 replies
  • 0 likes
  • 133 Views
  • 1 replies
  • 0 likes

Trying to cancel subscription

Okay so on the 30th of march I signed up for the subscription of a month and I tried to quit it today as my music stopped whilst I was in the car, I've been home for 5-6 hours now and I've tried to cancel it and it won't allow me too. I don't have an...

  • Newbie
  • Okay so on the 30th of march I signed up for the subscription of a month and I tried to quit it today as my music stopped whilst I was in the car, I've been home for 5-6 hours now and I've tried to c...
  • hotnspicyyyyyy
  • Roadie
  • 177 Views
  • 1 replies
  • 0 likes
  • 177 Views
  • 1 replies
  • 0 likes

Inscripción

Buenas tardes realice la compra de premium y la propaganda dice que eran 900 pesos mensuales por 3 meses y luego 14.900, y me cobraron de una vez 22.900.. Alguien sabe como se soluciona esa inconsistencia? Gracias.

  • Newbie
  • Buenas tardes     realice la compra de premium y la propaganda dice que eran 900 pesos mensuales por 3 meses y luego 14.900, y me cobraron de una vez 22.900.. Alguien sabe como se soluci...
  • hotnspicyyyyyy
  • Roadie
  • 154 Views
  • 1 replies
  • 0 likes
  • 154 Views
  • 1 replies
  • 0 likes

Charged twice....

Hi,I am a student and I have just switched to spotify for students however it has charged me once for the student price and now a second time for the full price so I'm a little confused would like for this to be fixed asap. Thanks.

  • Newbie
  • Hi, I am a student and I have just switched to spotify for students however it has charged me once for the student price and now a second time for the full price so I'm a little confused would lik...
  • hotnspicyyyyyy
  • Roadie
  • 133 Views
  • 1 replies
  • 0 likes
  • 133 Views
  • 1 replies
  • 0 likes

Premium problem

I paid double as much as I should do for five months?

  • Newbie
  • I paid double as much as I should do for five months?
  • palacios3196
  • Newbie
  • 142 Views
  • 1 replies
  • 0 likes
  • 142 Views
  • 1 replies
  • 0 likes

Solved!! Subscription expiration

Do i receive a notification before the expiration of the 3month subscription so i can cancel to avoid automatic charge?

  • Casual Listener
  • Do i receive a notification before the expiration of the 3month subscription so i can cancel to avoid automatic charge?
  • osornios
  • Spotify Star
  • 648 Views
  • 5 replies
  • 0 likes
  • 648 Views
  • 5 replies
  • 0 likes

Running Premium on more than one device

Hello,I just upgraded to Premium using my Android cellphone. Although I hear no ads on my cellphone, when I am loging in to Spotify on my desktop, I cannot get Premium priviliges and still hearing ads. What do I need to do? Any help would be greatly ...

  • Casual Listener
  • Hello, I just upgraded to Premium using my Android cellphone. Although I hear no ads on my cellphone, when I am loging in to Spotify on my desktop, I cannot get Premium priviliges and still hea...
  • Maxim
  • Spotify Star
  • 251 Views
  • 4 replies
  • 0 likes
  • 251 Views
  • 4 replies
  • 0 likes

Payment whithout getting premium

SwedishVarje månad dras 99 kronor från mitt konto av Spotify men jag får ändå inte premium utan då måste jag betala ytterligare 100 kr manuellt. Vände mig till spotify och förklarade problemet och undrade om de kunde avbryta avdragen från mitt konto....

  • Newbie
  • Swedish Varje månad dras 99 kronor från mitt konto av Spotify men jag får ändå inte premium utan då måste jag betala ytterligare 100 kr manuellt. Vände mig till spotify och förklarade problemet och ...
  • 120 Views
  • 0 replies
  • 0 likes
  • 120 Views
  • 0 replies
  • 0 likes