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Solved!! Duo/Family plan upgrade campaign issue

I am an existing Duo customer, and this evening I got an email from Spotify saying : “ Try Family for the next 2 months (at no extra cost) and go from 2 to 3 or more Premium accounts under one plan.”When I select to accept the offer and upgrade to Fa...

  • Music Fan
  • Susan_GP
  • Moderator
  • 5277 Views
  • 23 replies
  • 2 likes
  • 5277 Views
  • 23 replies
  • 2 likes

Superuser Contribution Hola, necesito ayuda!

Tengo plan familiar el cual di de baja por estar haciendo el corte en un dia entre quincena por lo cual me atrasaba en el pago lo di de baja y lo volvi a dar de alta en otra fecha ahora no puedo invitar a mis familiares

  • Newbie
  • Tengo plan familiar el cual di de baja por estar haciendo el corte en un dia entre quincena por lo cual me atrasaba en el pago lo di de baja y lo volvi a dar de alta en otra fecha ahora no puedo invi...
  • ZullyB
  • Roadie
  • 114 Views
  • 1 replies
  • 0 likes
  • 114 Views
  • 1 replies
  • 0 likes

Superuser Contribution Fui eliminado del plan premium familiar

Hola a todos, solicito de su valiosa ayuda.Hace unos dias recibi un correo electronio para confirmar mi direccion de residencia y en caso de no hacerlo mi cuenta pasaria a formato gratis.Debido a que el portal solo me solicito codigo postal por error...

  • Newbie
  • Hola a todos, solicito de su valiosa ayuda. Hace unos dias recibi un correo electronio para confirmar mi direccion de residencia y en caso de no hacerlo mi cuenta pasaria a formato gratis. Debido a...
  • ZullyB
  • Roadie
  • 170 Views
  • 1 replies
  • 0 likes
  • 170 Views
  • 1 replies
  • 0 likes

Superuser Contribution Erika

No me aceptaron en el premium de estudiantes pero su me hicieron el cargo en la tarjeta

  • Newbie
  • No me aceptaron en el premium de estudiantes pero su me hicieron el cargo en la tarjeta
  • ZullyB
  • Roadie
  • 189 Views
  • 1 replies
  • 0 likes
  • 189 Views
  • 1 replies
  • 0 likes

NO RECONOCE MI CODIGO FAMILIAR PREMIUM

NO RECONOCE MI CODIGO FAMILIAR PREMIUM, ME ENVIARON LA INVITACION Y NO ME DEJA INGRESAR, SIGO EN MI CUENTA GRATUITA

  • Newbie
  • NO RECONOCE MI CODIGO FAMILIAR PREMIUM, ME ENVIARON LA INVITACION Y NO ME DEJA INGRESAR, SIGO EN MI CUENTA GRATUITA
  • 126 Views
  • 0 replies
  • 0 likes
  • 126 Views
  • 0 replies
  • 0 likes

No detecto mi pago, sigo en Spotify free

Creé una cuenta en spotify ya que me gusto una promocion y quise aprovecharla, registre mi tarjeta y me hicieron el cobro pero aun me aparace que tengo cuenta free, alguien que me ayude porfavor

  • Newbie
  • Creé una cuenta en spotify ya que me gusto una promocion y quise aprovecharla, registre mi tarjeta y me hicieron el cobro pero aun me aparace que tengo cuenta free, alguien que me ayude porfavor
  • 88 Views
  • 0 replies
  • 0 likes
  • 88 Views
  • 0 replies
  • 0 likes

Spotify premium under email account but not connected to Facebook

I paid for Spotify premium I guess under my email account but it won't combine my Facebook account to premium.... What am I doing wrong?

  • Newbie
  • I paid for Spotify premium I guess under my email account but it won't combine my Facebook account to premium.... What am I doing wrong?
  • 103 Views
  • 0 replies
  • 0 likes
  • 103 Views
  • 0 replies
  • 0 likes

Spotify Premium suddenly changed to Free

I am using Spotify Family when suddenly my subscription became a Free subscription. I asked the person in charge of my Family account and they did not remove me and is still paying for the subscription. Anyone knows how to solve this?

  • Newbie
  • I am using Spotify Family when suddenly my subscription became a Free subscription. I asked the person in charge of my Family account and they did not remove me and is still paying for the subscripti...
  • 124 Views
  • 0 replies
  • 0 likes
  • 124 Views
  • 0 replies
  • 0 likes

Solved!! When to pay

Is it okay if I pay AFTER my premium subs has ended or at least 1 or 2 days BEFORE it's going to end? will I still be able to have my downloaded music?

  • Regular
  • Is it okay if I pay AFTER my premium subs has ended or at least 1 or 2 days BEFORE it's going to end? will I still be able to have my downloaded music?
  • ItsJamesJ
  • Community Legend
  • 165 Views
  • 1 replies
  • 0 likes
  • 165 Views
  • 1 replies
  • 0 likes

I paid 5$ for premium but i should only 0.99

Hello. Im from Poland and I bought few mins ago a premium account. In spotify I saw offer. "Only 0.99pln for 3months" I clicked it and I took 20pln from my bank. I didnt have premium before

  • Newbie
  • Hello. Im from Poland and I bought few mins ago a premium account. In spotify I saw offer. "Only 0.99pln for 3months" I clicked it and I took 20pln from my bank. I didnt have premium before
  • ItsJamesJ
  • Community Legend
  • 130 Views
  • 1 replies
  • 0 likes
  • 130 Views
  • 1 replies
  • 0 likes

Help

I recently signed up for spotify premium trial and got a new phone. When i downloaded spotify and logged in all the sudden all my playlists are gone and I am no longer premium. HELP. I want my playlists back.I am also worried that they will start cha...

  • Casual Listener
  • I recently signed up for spotify premium trial and got a new phone. When i downloaded spotify and logged in all the sudden all my playlists are gone and I am no longer premium. HELP. I want my playli...
  • ItsJamesJ
  • Community Legend
  • 105 Views
  • 1 replies
  • 0 likes
  • 105 Views
  • 1 replies
  • 0 likes

Already a premium user, but spotify say that I'm not!

Why is my account suddenly the "free" version when I'm paying for "Premium"? All my playlists and music is gone if I can't get in to my Premium version. I'm able to log in and get access to a free version but after I deleted the app (because it was a...

  • Newbie
  • Why is my account suddenly the "free" version when I'm paying for "Premium"? All my playlists and music is gone if I can't get in to my Premium version. I'm able to log in and get access to a free&nb...
  • Hubo
  • Community Legend
  • 165 Views
  • 1 replies
  • 0 likes
  • 165 Views
  • 1 replies
  • 0 likes

I can't use my spotify premium acount on my new telephone

I have changed my mobile phone and even though I'm Premiun I don't get Premiun acces in the new mobile. I gone to settings and doesn't give the option to switch to Premium.

  • Newbie
  • I have changed my mobile phone and even though I'm Premiun I don't get Premiun acces in the new mobile. I gone to settings and doesn't give the option to switch to Premium.
  • ItsJamesJ
  • Community Legend
  • 279 Views
  • 5 replies
  • 0 likes
  • 279 Views
  • 5 replies
  • 0 likes

paying for someone else

My daughter is living in Germany. I jive in Italy. I will that she has Spotify but payed via my paypal account or credit card. Looks not possible. Anyway to do this?

  • Casual Listener
  • My daughter is living in Germany. I jive in Italy. I will that she has Spotify but payed via my paypal account or credit card. Looks not possible. Anyway to do this?
  • baharg
  • Casual Listener
  • 178 Views
  • 2 replies
  • 0 likes
  • 178 Views
  • 2 replies
  • 0 likes

Charged twice per month

Hi. I decided to get spotify premium. I accidentally took the student discount, but for some reason, it says that the process wasn't successful and that my bank account wasn't charged. Ao i decided to get the Php129.00 for three months and it was suc...

  • Newbie
  • Hi. I decided to get spotify premium. I accidentally took the student discount, but for some reason, it says that the process wasn't successful and that my bank account wasn't charged. Ao i decided t...
  • 79 Views
  • 0 replies
  • 0 likes
  • 79 Views
  • 0 replies
  • 0 likes

I can't switch from free to premium on the app

I can't change my subscription type. Please help! I was on premium but all of a sudden it doesn't work, and now it has just defaulted to 'free' on account type and I can't change it. Please help

  • Newbie
  • I can't change my subscription type. Please help! I was on premium but all of a sudden it doesn't work, and now it has just defaulted to 'free' on account type and I can't change it. Please help 😊
  • 91 Views
  • 0 replies
  • 0 likes
  • 91 Views
  • 0 replies
  • 0 likes

Reconnecting Facebook to your correct Spotify account

Hey there, I'm having trouble with my spotify account. I only realized that I may have two different accounts because of the fact that I signed up for a trial of spotify premium. When I signed up for the trial said to link it with my facebook account...

  • Newbie
  • Hey there, I'm having trouble with my spotify account. I only realized that I may have two different accounts because of the fact that I signed up for a trial of spotify premium. When I signed up for...
  • 111 Views
  • 0 replies
  • 0 likes
  • 111 Views
  • 0 replies
  • 0 likes

Pague Spotify para universitarios pero sigue apareciendo la versión geratuita.

Hola, me suscribí a Spotify para universitarios (mi institución esta en la lista y no tuve problemas para encontrarla, ni para subir el archivo que verifica mi inscripción) después de todo el proceso decia que debían verificar mis credenciales ¿Cuánt...

  • Casual Listener
  • Hola, me suscribí a Spotify para universitarios (mi institución esta en la lista y no tuve problemas para encontrarla, ni para subir el archivo que verifica mi inscripción)  después de todo el p...
  • 101 Views
  • 0 replies
  • 0 likes
  • 101 Views
  • 0 replies
  • 0 likes

Subscribe to off line doesn't work.

I've already paid for premium but it doesn't work ...I couldn't use all service for premium

  • Newbie
  • I've already paid for premium but it doesn't work ...I couldn't use all service for premium
  • 79 Views
  • 0 replies
  • 0 likes
  • 79 Views
  • 0 replies
  • 0 likes

Pagamento

Fiquei em efetuar o pagamento do desse mes com a Spotify, pois meu cartão foi cancelado, gosteria que emitir um boleto ou algo do tipo para que possa efetuar o pagamento. Infelismente nao tenho como colocar outro cartão de credito.Grato. Aguardo

  • Newbie
  • Fiquei em efetuar o pagamento do desse mes com a Spotify, pois meu cartão foi cancelado, gosteria que emitir um boleto ou algo do tipo para que possa efetuar o pagamento. Infelismente nao tenho como ...
  • 82 Views
  • 0 replies
  • 0 likes
  • 82 Views
  • 0 replies
  • 0 likes

Superuser Contribution I payed for 2 different subscriptions by mistake

I was looking into the student discount and $4.99 was taken out of my account but that didn't work and then I just had to pay another $9.99 to get my premium back.... is there anyway I can get my $4.99 back?

  • Newbie
  • I was looking into the student discount and $4.99 was taken out of my account but that didn't work and then I just had to pay another $9.99 to get my premium back.... is there anyway I can get my $4....
  • Leonardo
  • Roadie
  • 204 Views
  • 1 replies
  • 1 likes
  • 204 Views
  • 1 replies
  • 1 likes