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Ask here for help with Premium, payments and trials.
Hi there I have upgraded my subscription to family. One of the members of my family is concerned they will lose all the songs they’ve downloaded and playlist blah blah associated with their account? Which would be annoying. So my question is if they ...
My dad bought a gift card for himself but ask me to do it for him. So I type the code to redeem but keeps telling me "Something went wrong. Try again, or get help." But he bought the gift card in another state. So I put the code but the postal code d...
PlanPremium (trial)CountryNetherlandsDevicePC/Nokia 8.1Operating SystemWindows 10/ Android I attempted to start a free trial for Spotify premium 3 days ago. I verfied my IDEAL bank account, and received a confirmation of "payment" for 0 euros on both...
Is there a fkn way to handle the payment for my Family Acount in 1 and only single dam payment. Sucks you guys dont have a email adress or phone number.
My spotify got cancelled because I didnt pay it but when I deposited money into my account it took out the 12.99 but it still says that I dont have premium. Any advice?
Hey there everyone, I just signed up for Spotify, and started my free 7 day trial on March 20th. And yesterday on March 22nd got an email saying my free trial is over. How do I get ahold of Spotify to resolve this?Thanks everyone!!
What's the hold up with my refund
I've got a new creditcard and need to change my account number, how do I do this?
I changed of credit card so the bill for premium didn't work and now, I pur the right info of my ne credit card and I receive the bill of spotify but I can't use my premium account... It's written that it could take some days to have it back but I ca...
Bonjour,J'ai souscris au mois de décembre à l'offre 0,99€ pour essayer spotify preminum. Ce mois-ci j'ai été débité de 9,99€ car l'offre s'est terminée. J'aimerais maintenant retourner à la version gratuite de spotify, mais je n'arrive pas à me désab...
So I just realised I've been charged on two of my bank cards for spotify premium. I had previously switched between the two but now only operate off one of the cards yet I seem to still be charged each month off both. I have followed the help instruc...
I too am trying to cancel my subscription and it keeps saying my password is incorrect. It isn't! It's the very same password I've just signed in with. It won't even send me a password reminder as it says I'm using my FB credentials, which is correct...
I had two accounts with spotify, one i signed up with using a different email, and another using facebook. but i tried connecting my facebook to my other spotify account not using the log in with facebook button. because i wanted to see if it would m...
The next payment of my subscription is this month and I just contracted the family plan, what do I do? HELP ME PLEASE
I have cancelled my subscription on 3/19/17 but I look at my bank statement & I still got charged $10.46 from Spotify on 3/20/17...
I have used my debit card to pay for premium in the past. Now I can't use that to pay for the student premium (which is what I wanted to switch to), but it's also not allowing me to pay for regular premium with my debit card either.
Hi, my premium trial has not been activated yet... Does this take time or is it simply a bugg? Thanks in advance.
Someone stole my credit card number and opened a Spotify Account. I am being billed monthy for the premium service. I reported the fraud to the bank and was provided a new card. However, the Spotify charges automatically roll over the new card each m...
Good morning,I have a spotify subscription in which I dont have access to the email for the account anymore. Plus I forgot my username and password for this account, but I'm still paying for it. I want to cancel that subscription and use my current a...
I sent an email to Spotify and they basically told me to ask in the forums. Spotify needs interactive chat. This is a dumb way to go about answering questions involving financial transactions. Not very encouraging. Anyway: I typically live in the US ...
Hi - I just signed up to Spotify Premium via Vodafone but it's not activating on my iPhone. Spotify on the web recognises my Premium account - and even when I log out everywhere and log back in on my iPhone it still does not recognise my Premium Acco...
My premium expired, and now when i try to buy it again it just says my credit card has a bad day?? The wierd thing is that my creditcard works everywhere else, and so does my dads and my brothers and ive tried all of them. Can somebody help me?