Solved!! Cancel subscription and get a refund
I dont use Spotify enough to pay for a subscription I'm going to cancel subscription
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- Newbie
- 144708 Views
- 99 replies
- 12 likes
- 144708 Views
- 99 replies
- 12 likes
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Forum Posts
Solved!! Duo/Family plan upgrade campaign issue
I am an existing Duo customer, and this evening I got an email from Spotify saying : “ Try Family for the next 2 months (at no extra cost) and go from 2 to 3 or more Premium accounts under one plan.”When I select to accept the offer and upgrade to Fa...
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- Visitor
- 16840 Views
- 27 replies
- 4 likes
- 16840 Views
- 27 replies
- 4 likes
Superuser Contribution UK zip code
I'm trying the buy the 0.99$ offer for premium, but when I'm going through with my payment it says I need to give a zip code and I live in the UK which means we dont have a ZIP code so my payment is not going through? Help please.
- I'm trying the buy the 0.99$ offer for premium, but when I'm going through with my payment it says I need to give a zip code and I live in the UK which means we dont have a ZIP code so my payment is ...
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- Roadie
- 628 Views
- 1 replies
- 0 likes
- 628 Views
- 1 replies
- 0 likes
Superuser Contribution I changed my subscription from premium to family and they are charging me for both
I changed my subcription from premium to the family plan, nut they are charging me for both of them. I keep getting two charges in my credit card one for $5.99 for the premium subscription and one for $8.99 for the family plan, and this has been goin...
- I changed my subcription from premium to the family plan, nut they are charging me for both of them. I keep getting two charges in my credit card one for $5.99 for the premium subscription and one fo...
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- Roadie
- 163 Views
- 1 replies
- 0 likes
- 163 Views
- 1 replies
- 0 likes
Superuser Contribution Spotify Premium
Salve,ieri ho proceduto al pagamento con PayPal per avere a 0,99 spotify, nonostante il sistema dicesse che c'è stato un problema con il pagamento, PayPal ha ricevuto la richiesta.Quanto devo aspettare ancora affinché il mio spotify passi da Free a p...
- Salve, ieri ho proceduto al pagamento con PayPal per avere a 0,99 spotify, nonostante il sistema dicesse che c'è stato un problema con il pagamento, PayPal ha ricevuto la richiesta. Quanto devo asp...
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- Roadie
- 199 Views
- 1 replies
- 0 likes
- 199 Views
- 1 replies
- 0 likes
Superuser Contribution What happen
Me and my boyfriend avail the 3months promo for 129 it was just last month and now we cannot use the premium anymore and it was just a month ago. What happen or what do qe need to do?
- Me and my boyfriend avail the 3months promo for 129 it was just last month and now we cannot use the premium anymore and it was just a month ago. What happen or what do qe need to do?
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- Roadie
- 152 Views
- 1 replies
- 0 likes
- 152 Views
- 1 replies
- 0 likes
Superuser Contribution Subscribed, Premium not showing
So I've subscribed to Spotify a while now, subscription renews every 14th of the month. Six days ago, my smartphone app (on a Sony Xperia XZ) and my desktop app both show I have a free account. I've not changed any settings. I've signed out of everyw...
- So I've subscribed to Spotify a while now, subscription renews every 14th of the month. Six days ago, my smartphone app (on a Sony Xperia XZ) and my desktop app both show I have a free accou...
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- Roadie
- 178 Views
- 1 replies
- 0 likes
- 178 Views
- 1 replies
- 0 likes
Superuser Contribution Being charged twice
I had an account I was paying 12.99 but my monthly payment did not go thru because my debit card changed, i was being charged from itunes. So i signed in to Spotify to get premium again, but this time they charged me 9.99$. So now i am being charged ...
- I had an account I was paying 12.99 but my monthly payment did not go thru because my debit card changed, i was being charged from itunes. So i signed in to Spotify to get premium again, but this tim...
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- Roadie
- 200 Views
- 1 replies
- 0 likes
- 200 Views
- 1 replies
- 0 likes
Superuser Contribution Double charge
I am being charged for a familiar plan (150 MXN) which is the plan I use, and a regular premium plan (99MXN). I have noticed this now but there were many extra charges of 99MXN. I checked for another possible accounts as you explain here: https://sup...
- I am being charged for a familiar plan (150 MXN) which is the plan I use, and a regular premium plan (99MXN). I have noticed this now but there were many extra charges of 99MXN. I checked for another...
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- Roadie
- 328 Views
- 1 replies
- 0 likes
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Payments
- 328 Views
- 1 replies
- 0 likes
Superuser Contribution Premium for Family
Hi, I have an account connected to my mothers Premium for family subscription and i've check that im an active user at her subscription and the bill last month is payed via telia.se. An according to the information in the "Account details" at spotify...
- Hi, I have an account connected to my mothers Premium for family subscription and i've check that im an active user at her subscription and the bill last month is payed via telia.se. An acco...
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- Roadie
- 186 Views
- 1 replies
- 0 likes
- 186 Views
- 1 replies
- 0 likes
Superuser Contribution Cant use spotify premium on my samsung J7 Prime phone but web is working fine
Please help. I`ve been dealing with this for about a week now. I purchased premium and it worked on both devices (laptop and phone) on the first day. Come the 2nd day (until today), my phone is not on premium anymore but it is still showing that I am...
- Please help. I`ve been dealing with this for about a week now. I purchased premium and it worked on both devices (laptop and phone) on the first day. Come the 2nd day (until today), my phone is not o...
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- Roadie
- 513 Views
- 1 replies
- 0 likes
- 513 Views
- 1 replies
- 0 likes
Superuser Contribution why does spotify charge me 9.99 euro every month and i cant even play music offline
why does spotify charge me 9.99 euro every month and i cant even play music offline
- why does spotify charge me 9.99 euro every month and i cant even play music offline
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- Roadie
- 222 Views
- 1 replies
- 0 likes
- 222 Views
- 1 replies
- 0 likes
Superuser Contribution Loggin on as free user, but I have premium account
I cant log in my premium account on my iphone. It keeps logging me in as free user.No problems logging in on PC.I have reinstalled app, but dosnt help.
- I cant log in my premium account on my iphone. It keeps logging me in as free user. No problems logging in on PC. I have reinstalled app, but dosnt help.
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- Roadie
- 173 Views
- 1 replies
- 1 likes
- 173 Views
- 1 replies
- 1 likes
Family premium
Hi there, I received the invitation code from my brother but when I install the app is still says Free and not Premium.
- Hi there, I received the invitation code from my brother but when I install the app is still says Free and not Premium.
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- 118 Views
- 0 replies
- 0 likes
- 118 Views
- 0 replies
- 0 likes
Superuser Contribution why is main subscripition on my app status free insted of premium
why is my account on app in subscription free and nor on premium . ??? unni borge hanssen....is it something wrong ?? I have telia abonnement
- why is my account on app in subscription free and nor on premium . ??? unni borge hanssen....is it something wrong ?? I have telia abonnement
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- Roadie
- 162 Views
- 1 replies
- 0 likes
- 162 Views
- 1 replies
- 0 likes
Superuser Contribution When will Premium go to free
Hi guys,If I cancel my Premium (3 months for 0.99), when will it end. I payed for 3 months, so will I be able to complete these 3 months when I cancel right now?
- Hi guys, If I cancel my Premium (3 months for 0.99), when will it end. I payed for 3 months, so will I be able to complete these 3 months when I cancel right now?
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- Roadie
- 137 Views
- 1 replies
- 0 likes
- 137 Views
- 1 replies
- 0 likes
premium into free account
Ive been a spotify customer for at least 7 years now. Suddenly my premium account has been changed into a free account but ive never cancelled anything.The strangest of all is that my ex (weve always shared the account) can still use my account and o...
- Ive been a spotify customer for at least 7 years now. Suddenly my premium account has been changed into a free account but ive never cancelled anything. The strangest of all is that my ex (weve alwa...
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- 122 Views
- 0 replies
- 0 likes
- 122 Views
- 0 replies
- 0 likes
More payment options.
I shall be paying you on Friday
- I shall be paying you on Friday
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- 118 Views
- 0 replies
- 0 likes
- 118 Views
- 0 replies
- 0 likes
premium
Jag har betalat för premium en månad och banken har dragit det men jag har inte premium iallafall, det finns ju ingen kundtjänst, är jag lurad?
- Jag har betalat för premium en månad och banken har dragit det men jag har inte premium iallafall, det finns ju ingen kundtjänst, är jag lurad?
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- 125 Views
- 0 replies
- 0 likes
- 125 Views
- 0 replies
- 0 likes
Superuser Contribution Premium account upgraded to family without my consent
Without my consent Spotify changed my account to from Premium to Family and debited my bank account. Tried to change it back and kept getting the Ooops message. What can I do to change this?
- Without my consent Spotify changed my account to from Premium to Family and debited my bank account. Tried to change it back and kept getting the Ooops message. What can I do to change this?
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- Casual Listener
- 264 Views
- 2 replies
- 0 likes
- 264 Views
- 2 replies
- 0 likes
Being charged after cancelling my premium subscription
I just recently canceled my premium subscription and it still took the 9.99 from my bank account and now that I canceled the payment went there now I have no money or no spotify premium. Please contact me asap
- I just recently canceled my premium subscription and it still took the 9.99 from my bank account and now that I canceled the payment went there now I have no money or no spotify premium. Please conta...
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- Spotify Star
- 274 Views
- 4 replies
- 0 likes
- 274 Views
- 4 replies
- 0 likes
9,99 o 14,99??
Estoy pagando 14,99€ por la suscripción premium cuando se supone que debería pagar 9,99. A qué se debe?
- Estoy pagando 14,99€ por la suscripción premium cuando se supone que debería pagar 9,99. A qué se debe?
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- Spotify Star
- 307 Views
- 1 replies
- 0 likes
- 307 Views
- 1 replies
- 0 likes