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Re-Initiate Premium Mini

Hi Spotify, Recently, on Apr 02, 2025, I got a mail from you with subject "Important information about Premium Mini"saying that "We’re reaching out to let you know that as of April 2nd, 2025, we are no longer offering the ability to purchase the Prem...

Casual Listener

Anonymous_Saiyan

Visitor

75138 Views

20 replies

100 likes

  • 75138 Views
  • 20 replies
  • 100 likes

Solved!! How do I buy more listening hours for audiobooks

We have a Premium Family Plan. My husband is trying to listen to an Audiobook but he got cut off because apparently there are only a certain number of hours per month you can listen? Other than the fact that this makes zero sense (WHY???) I am trying...

Regular

Markogden

Visitor

140193 Views

69 replies

10 likes

Premium for Family
  • 140193 Views
  • 69 replies
  • 10 likes

Solved!! Basic Individual plan vs any premium plan

What are the actual differences between the Basic Individual plan and the premium ones? Looks like it might be the access to the audiobooks, but spotify doesn't make it clear.

Casual Listener

mallegh

Casual Listener

80537 Views

89 replies

4 likes

  • 80537 Views
  • 89 replies
  • 4 likes

premium expired

Hi there, spotify recently said that my premium has expired but i believe i did not stop my subscription which is monthly since last year. Any idea?

Newbie

Hi there, spotify recently said that my premium has expired but i believe i did not stop my subscription which is monthly since last year. Any idea?

Jacob

Community Legend

338 Views

1 replies

0 likes

  • 338 Views
  • 1 replies
  • 0 likes

premium expired early

Just got a notification that my Premium Account is ending today, 3 months early. I subscribed for one year on 10/11/2016. Help please. Thanks!

Newbie

Just got a notification that my Premium Account is ending today, 3 months early. I subscribed for one year on 10/11/2016. Help please.   Thanks!

Jacob

Community Legend

224 Views

1 replies

0 likes

  • 224 Views
  • 1 replies
  • 0 likes

Superuser Contribution Being charged twice a month

I'm being charged twice a month for a NOK 99 subscription. I want an immediate refund! And how the **bleep** do I get in contact with someone that I can actually give my personal details to?!?!

Newbie

I'm being charged twice a month for a NOK 99 subscription. I want an immediate refund! And how the **bleep** do I get in contact with someone that I can actually give my personal details to?!?!

Melody

Spotify

233 Views

1 replies

0 likes

  • 233 Views
  • 1 replies
  • 0 likes

Earlier Charging for Premium

I have registered for Premium last June 28, but Spotify says subscription will renew today, July 09, 2017, which is way too early.

Newbie

I have registered for Premium last June 28, but Spotify says subscription will renew today, July 09, 2017, which is way too early.

Jacob

Community Legend

238 Views

1 replies

0 likes

  • 238 Views
  • 1 replies
  • 0 likes

Solved!! Spotify Premium Three Month fail

So on June 26th I paid a dollar to get the Spotify Premium three month trial but I checked my subscription and it said my subscription will be cancelled tomorrow and I will be charged 9.99 on July 10th 2017? Spotify?

Casual Listener

So on June 26th I paid a dollar to get the Spotify Premium three month trial but I checked my subscription and it said my subscription will be cancelled tomorrow and I will be charged 9.99 on July 10...

Joy100

Casual Listener

707 Views

7 replies

3 likes

  • 707 Views
  • 7 replies
  • 3 likes

$0.99 3 Month Trial Says It Will Charge Me Full Price After Only 1 Month?

On the 1st of June 2017 I chose to trial Spotify on the basis that they had a 3 month trial for only $0.99. It's now the 10th of July 2017, so just over 1 month and I logged into my account and it's saying I'm going to be charged the full rate tonigh...

Casual Listener

On the 1st of June 2017 I chose to trial Spotify on the basis that they had a 3 month trial for only $0.99. It's now the 10th of July 2017, so just over 1 month and I logged into my account and it's ...

Joy100

Casual Listener

244 Views

1 replies

1 likes

  • 244 Views
  • 1 replies
  • 1 likes

Premium student

Premium ogrenci parası almıssınız ama premium degilim onaylanmadıgı halde para tahsil edilmis hesabımdan

Newbie

Premium ogrenci parası almıssınız ama premium degilim onaylanmadıgı halde para tahsil edilmis hesabımdan

156 Views

0 replies

0 likes

  • 156 Views
  • 0 replies
  • 0 likes

Summer 99 cent offer

I bought Spotify premium for the summer option for the 99 cents for 3 months but I looked at my account and it expires July 9th, 2017 and Im gonna get charged 9.99 for the renewal. I bought spotify premium on June 11, 2017 though. This makes no sense...

Newbie

I bought Spotify premium for the summer option for the 99 cents for 3 months but I looked at my account and it expires July 9th, 2017 and Im gonna get charged 9.99 for the renewal. I bought spotify p...

killermiller90

Casual Listener

345 Views

1 replies

1 likes

  • 345 Views
  • 1 replies
  • 1 likes

Unable to activate Premium trial.

I'm not able to activate my trial for Spotify premium. I entered my card and was charged RM4 twice but keeps getting message that I have activated similar trial before.I used Spotify premium before and since i left to a different country with no Spot...

Visitor

I'm not able to activate my trial for Spotify premium. I entered my card and was charged RM4 twice but keeps getting message that I have activated similar trial before. I used Spotify premium befo...

172 Views

0 replies

0 likes

  • 172 Views
  • 0 replies
  • 0 likes

Pagué con un tarjeta de regalo y no sucedió nada

Ocupo una solución para esto urgentemente, Quise saber cuánto me quedaba de Spotify premium y me tome con la sorpresa de que mi tarjeta de regalo no había funcionado

Newbie

Ocupo una solución para esto urgentemente, Quise saber cuánto me quedaba de Spotify premium y me tome con la sorpresa de que mi tarjeta de regalo no había funcionado

146 Views

0 replies

0 likes

  • 146 Views
  • 0 replies
  • 0 likes

Cancelación de cuenta

Pagué una promoción de 4 meses de Spotify Premium y no me los dieron todos completamente. Faltaron un par de meses. ¿Cómo me comunico con Spotify?

Newbie

Pagué una promoción de 4 meses de Spotify Premium y no me los dieron todos completamente. Faltaron un par de meses. ¿Cómo me comunico con Spotify?

161 Views

0 replies

0 likes

  • 161 Views
  • 0 replies
  • 0 likes

My premium won't work

I have been using Spotify for at least a year, and been paying monthly, but today the premium on one of my devices stopped working. I am only using two devices, and the other one work perfectly fine, but I am not able to use that one at the moment......

Newbie

I have been using Spotify for at least a year, and been paying monthly, but today the premium on one of my devices stopped working. I am only using two devices, and the other one work perfectly fine,...

Bittencourt

Spotify Star

229 Views

1 replies

0 likes

  • 229 Views
  • 1 replies
  • 0 likes

Temporarily in US, can I use Japanese Spotify?

Hi,I am temporarily in the US, but I am a Japanese resident. I'm currently using the free service, but I want to sign up for premium. Is it possible for me to sign up for and use Japan Spotify from the US? I wonder if there would be IP problems?

Newbie

Hi, I am temporarily in the US, but I am a Japanese resident. I'm currently using the free service, but I want to sign up for premium. Is it possible for me to sign up for and use Japan Spotify from...

Bittencourt

Spotify Star

899 Views

1 replies

0 likes

  • 899 Views
  • 1 replies
  • 0 likes

Premium accoutment

I tried to ask for a student accoutment but after i so it wasn't possible. So i asked for the "normal" premium. But i think i'll pay for both, cause my credit card send me a message with this payment.

Newbie

I tried to ask for a student accoutment but after i so it wasn't possible. So i asked for the "normal" premium. But i think i'll pay for both, cause my credit card send me a message with this payment.

Bittencourt

Spotify Star

235 Views

1 replies

0 likes

  • 235 Views
  • 1 replies
  • 0 likes

Being charged

I don't even have a premium account of any account that take money off my card and I just looked at my card and I've been charger TWICE for something I don't even have.

Newbie

I don't even have a premium account of any account that take money off my card and I just looked at my card and I've been charger TWICE for something I don't even have.

Bittencourt

Spotify Star

194 Views

1 replies

0 likes

  • 194 Views
  • 1 replies
  • 0 likes

Reembolso o demanda

Spotify discounted me 49.00$ (pesos) and i didn't got my suscription. i have proofs that they discounted me Money and i got nothing back.

Newbie

Spotify discounted me 49.00$ (pesos) and i didn't got my suscription. i have proofs that they discounted me Money and i got nothing back.

Bittencourt

Spotify Star

225 Views

1 replies

0 likes

  • 225 Views
  • 1 replies
  • 0 likes

Cobrança indevida/ erro na conta Premium/ desconto para universitarios

no dia 08 do presente mês, sábado, entrei na minha conta Spotify que criei algum tempo atrás e resolvi ser Premium, me interessei pela oferta "desconto para universitários", no valor de R$ 8.50. Fiz todo o procedimento necessário e no mesmo dia, pouc...

Newbie

no dia 08 do presente mês, sábado, entrei na minha conta Spotify que criei algum tempo atrás e resolvi ser Premium, me interessei pela oferta "desconto para universitários", no valor de R$ 8.50. Fiz ...

Bittencourt

Spotify Star

259 Views

1 replies

0 likes

  • 259 Views
  • 1 replies
  • 0 likes

Solved!! My Premium Expiration Date is Expiring on the Wrong Date!

So I purchased a 3-month subscription deal on June 16th for $9.99, but my account is telling me that my premium subscription expires on July 8th (TODAY!!) and it will charge me $9.99 again. Why is that?? The deal was not expired on the day I purchase...

Regular

So I purchased a 3-month subscription deal on June 16th for $9.99, but my account is telling me that my premium subscription expires on July 8th (TODAY!!) and it will charge me $9.99 again. Why is th...

IrrelevantMan

Newbie

3229 Views

15 replies

0 likes

  • 3229 Views
  • 15 replies
  • 0 likes

Superuser Contribution Paid for 12 months since January

Hi everyone, I'm comin here to tell you I paid for 12 months since January but the account part of the spotify's site tells me my Premium stops today ! I'm just saying that could be a bug or something but I don't want my Premium account to stop today...

Newbie

Hi everyone,   I'm comin here to tell you I paid for 12 months since January but the account part of the spotify's site tells me my Premium stops today ! I'm just saying that could be a bug or...

trickpat

Casual Listener

356 Views

2 replies

1 likes

  • 356 Views
  • 2 replies
  • 1 likes