Announcements

Help Wizard

Step 1

NEXT STEP

FAQs

Please see below the most popular frequently asked questions.

Loading article...

Loading faqs...

VIEW ALL

Ongoing Issues

Please see below the current ongoing issues which are under investigation.

Loading issue...

Loading ongoing issues...

VIEW ALL

Subscriptions

Ask here for help with Premium, payments and trials.

Start a topic

Forum Posts

Solved!! Cancel subscription and get a refund

I dont use Spotify enough to pay for a subscription I'm going to cancel subscription

Visitor

Lucifermorningstar

Regular

193303 Views

123 replies

12 likes

  • 193303 Views
  • 123 replies
  • 12 likes

Solved!! Duo/Family plan upgrade campaign issue

I am an existing Duo customer, and this evening I got an email from Spotify saying : “ Try Family for the next 2 months (at no extra cost) and go from 2 to 3 or more Premium accounts under one plan.”When I select to accept the offer and upgrade to Fa...

Music Fan

TiBlack

Newbie

22032 Views

28 replies

4 likes

  • 22032 Views
  • 28 replies
  • 4 likes

Jorcars80

Me suscribí a premium y aún así la App sigue consumiendo de mi plan de datos, cuando desactivo los datos para la App me dice ( sin conexión )¿Alguien sabe algo ?

Newbie

Me suscribí a premium y aún así la App sigue consumiendo de mi plan de datos, cuando desactivo los datos para la App me dice ( sin conexión ) ¿Alguien sabe algo ?

125 Views

0 replies

0 likes

  • 125 Views
  • 0 replies
  • 0 likes

3 month subscriptions for IDR49990

After 1 month my subscriptions has ended. Please help, it was my first time for spotify premium.

Casual Listener

After 1 month my subscriptions has ended. Please help, it was my first time for spotify premium.

Maxim

Spotify Star

240 Views

3 replies

0 likes

  • 240 Views
  • 3 replies
  • 0 likes

Family account

Hi, good afternoon, when I'm going to join a family plan and I put the data, I get this message "You can not join this Premium for Family account. We could not confirm that you live at the same address as the main account holder. " And put the same d...

Newbie

Hi, good afternoon, when I'm going to join a family plan and I put the data, I get this message "You can not join this Premium for Family account. We could not confirm that you live at the same addre...

monfayad89

Newbie

249 Views

1 replies

0 likes

  • 249 Views
  • 1 replies
  • 0 likes

Solved!! Premium on Nic Login but no Premium on Email Login

Hi @All, since today I have the problem that there is no premium subscription as I log in via Email but no problem at nic name login. In general I use the login method via email, that never was a problem. Any ideas concerning this ?

Newbie

Hi @All,   since today I have the problem that there is no premium subscription as I log in via Email but no problem at nic name login.   In general I use the login method via email, th...

Maxim

Spotify Star

247 Views

1 replies

0 likes

  • 247 Views
  • 1 replies
  • 0 likes

New account opening to old account

I have a new premium account that is not linked to my old free account at all and have just downloaded the app on a new phone and it keeps opening to my old free account when I input my new acc details. Any ideas?

Casual Listener

I have a new premium account that is not linked to my old free account at all and have just downloaded the app on a new phone and it keeps opening to my old free account when I input my new acc detai...

Fruitful_Ind

Casual Listener

241 Views

2 replies

0 likes

  • 241 Views
  • 2 replies
  • 0 likes

Why I'm still in Free Mode but i already subscribe to premium

Hello, I'm from Philippines. I paid 387 pesos (almost $8) for 3 months. But im still in free mode. Any help? Thank you : )

Newbie

Hello, I'm from Philippines. I paid 387 pesos (almost $8) for 3 months. But im still in free mode. Any help? Thank you : )

153 Views

0 replies

0 likes

  • 153 Views
  • 0 replies
  • 0 likes

Superuser Contribution Upgrade to family when i try to use it

Subscribed 1 month ago for premium it worked fine but last week all songs went shaded it says I have to upgrade to family but I can use it on my computer fine...please advise..

Casual Listener

Subscribed 1 month ago for premium it worked fine but last week all songs went shaded it says I have to upgrade to family but I can use it on my computer fine...please advise..

Alfredo

Roadie

182 Views

1 replies

0 likes

  • 182 Views
  • 1 replies
  • 0 likes

Superuser Contribution Ücret hk.

Hesabımdan ücret alındığı halde alınamadığına dair mail alıyorum. Lütfen ilgilenir misiniz.

Newbie

Hesabımdan ücret alındığı halde alınamadığına dair mail alıyorum. Lütfen ilgilenir misiniz.

Alfredo

Roadie

159 Views

1 replies

0 likes

  • 159 Views
  • 1 replies
  • 0 likes

Can't Change Payment Info - Please Help

Hello all. I'm trying to change my payment info to a different card for my monthly subscription and since my student discount just ended it keeps asking me to verify that I am still a student while updating the card info. However, I am not a student ...

Casual Listener

Hello all. I'm trying to change my payment info to a different card for my monthly subscription and since my student discount just ended it keeps asking me to verify that I am still a student wh...

cm911

Casual Listener

257 Views

2 replies

0 likes

  • 257 Views
  • 2 replies
  • 0 likes

Solved!!Superuser Contribution Spotify Premium Trial

Hello, I've been charged $10 instead of $0.99. I thought $0.99 for 3 months promotion was going on.

Newbie

Hello, I've been charged $10 instead of $0.99. I thought $0.99 for 3 months promotion was going on.

Alfredo

Roadie

298 Views

1 replies

0 likes

  • 298 Views
  • 1 replies
  • 0 likes

Telia customer with a paid account now shows as free and not premium

I have a Telia subscription with Spotify and have paid for this month. Today (maybe yesterday) my subscription changed to free and i started getting adds. Signing out and in does not fix it and under my account i could normally see i was a Telia cust...

Casual Listener

I have a Telia subscription with Spotify and have paid for this month. Today (maybe yesterday) my subscription changed to free and i started getting adds.    Signing out and in does not f...

KatesHere

Community Legend

1116 Views

3 replies

0 likes

  • 1116 Views
  • 3 replies
  • 0 likes

Sopotify is taking doble pay each Month from my debit card!!!

Since fout months ago, spotify is charging double pay from my debit card, I have familiar plan premium, can you help me please with this issue??

Casual Listener

Since fout months ago, spotify is charging double pay from my debit card, I have familiar plan premium, can you help me please with this issue??

ant0n1

Roadie

203 Views

1 replies

0 likes

  • 203 Views
  • 1 replies
  • 0 likes

No agarra premium!

Apenas esta semana me afilié a premium... se me hizo el cobro y ahora ya no me aparece en premium... no entiendo que está pensado necesito respuestas rapido! No se vale que hagan este tipo de cosas...

Visitor

Apenas esta semana me afilié a premium... se me hizo el cobro y ahora ya no me aparece en premium... no entiendo que está pensado necesito respuestas rapido! No se vale que hagan este tipo de cosas...

127 Views

0 replies

0 likes

  • 127 Views
  • 0 replies
  • 0 likes

Superuser Contribution Purchased the 129 pesos for 3 months promo

I paid through dragonpay. I also tried logging out from my account but still, i have a free spotify account. What should I do?

Newbie

I paid through dragonpay. I also tried logging out from my account but still, i have a free spotify account. What should I do?

Alfredo

Roadie

441 Views

1 replies

0 likes

  • 441 Views
  • 1 replies
  • 0 likes

Superuser Contribution Unli Subscription

Good day.I subscribed for a 3month unli subscription for 129 pesos that was stated on their advertisement. How come it will already end in 7 days??

Newbie

Good day. I subscribed for a 3month unli subscription for 129 pesos that was stated on their advertisement. How come it will already end in 7 days??

Alfredo

Roadie

251 Views

1 replies

0 likes

  • 251 Views
  • 1 replies
  • 0 likes

Superuser Contribution Premium

The past 4 months I have been charged $12.99 for Spotify this time it didn't renew as I didn't have enough money for it to renew it said I would try again in a few day. A week later it still hadnt renewed. Clicked update details had to put my card de...

Newbie

The past 4 months I have been charged $12.99 for Spotify this time it didn't renew as I didn't have enough money for it to renew it said I would try again in a few day. A week later it still hadnt re...

Alfredo

Roadie

184 Views

1 replies

0 likes

  • 184 Views
  • 1 replies
  • 0 likes

Superuser Contribution I tried to remove my credit card.

Hello, I tried to remove my credit card from the account because i didn't want to be charged to a new subscription but did not found how to. Can someone help me because I'm already charged to a new one and I want my money back.

Newbie

Hello, I tried to remove my credit card from the account because i didn't want to be charged to a new subscription but did not found how to. Can someone help me because I'm already charged to a new o...

Alfredo

Roadie

206 Views

1 replies

0 likes

  • 206 Views
  • 1 replies
  • 0 likes

Add person to family account

I upgraded to a family subscription but my husband is not receiving any of the invites. Is there another way to like him to the account?

Newbie

I upgraded to a family subscription but my husband is not receiving any of the invites. Is there another way to like him to the account?

BecccaWalski

Newbie

1363 Views

1 replies

0 likes

  • 1363 Views
  • 1 replies
  • 0 likes

Block / Hide / Blacklist tracks or artists

Apliqué la oferta de 3 meses por 0'99 y me cargaron el precio normal sin aplicar la oferta y al cancelar la subscripción no me hicieron la devolución del dinero

Visitor

Apliqué la oferta de 3 meses por 0'99 y me cargaron el precio normal sin aplicar la oferta y al cancelar la subscripción no me hicieron la devolución del dinero

928 Views

0 replies

0 likes

  • 928 Views
  • 0 replies
  • 0 likes

My premium membership is over

Hello, So, I registered on Sept. 2015. with the offer that I get Premium subscription like always. And it was like that - I've been using it since then till today at the morning - EVERYDAY. It was fully premium and I was even using it on my PS4, TV, ...

Newbie

Hello,   So, I registered on Sept. 2015. with the offer that I get Premium subscription like always. And it was like that - I've been using it since then till today at the morning - EVERYDAY. ...

ValeskaPinto

Casual Listener

1040 Views

2 replies

0 likes

  • 1040 Views
  • 2 replies
  • 0 likes