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Cancel subscription and get a refund

I dont use Spotify enough to pay for a subscription I'm going to cancel subscription

  • Visitor
  • AlejaR
  • Moderator
  • 12901 Views
  • 6 replies
  • 0 likes
  • 12901 Views
  • 6 replies
  • 0 likes

Solved!! Duo/Family plan upgrade campaign issue

I am an existing Duo customer, and this evening I got an email from Spotify saying : “ Try Family for the next 2 months (at no extra cost) and go from 2 to 3 or more Premium accounts under one plan.”When I select to accept the offer and upgrade to Fa...

  • Music Fan
  • Saraahhh111
  • Visitor
  • 1270 Views
  • 19 replies
  • 1 likes
  • 1270 Views
  • 19 replies
  • 1 likes

Solved!! Cannot Redeem Gift Card

My dad bought a gift card for himself but ask me to do it for him. So I type the code to redeem but keeps telling me "Something went wrong. Try again, or get help." But he bought the gift card in another state. So I put the code but the postal code d...

  • Visitor
  • RachelleRachelle
  • Casual Listener
  • 47182 Views
  • 20 replies
  • 3 likes
  • 47182 Views
  • 20 replies
  • 3 likes

Free spotify for rogers

I activated my new share everything plan and it says I get 6 months free with my plan and it won't allow me to get the spotify

  • Newbie
  • I activated my new share everything plan and it says I get 6 months free with my plan and it won't allow me to get the spotify
  • Robert_W
  • Community Legend
  • 164 Views
  • 1 replies
  • 0 likes
  • 164 Views
  • 1 replies
  • 0 likes

university payment

I purchased the spotify university account , I am from ecuador but in the veryfication they say that I am not a student what I already pay!! so I do not know what can I do

  • Newbie
  • I purchased the spotify university account , I am from ecuador but in the veryfication they say that I am not a student what I already pay!! so I do not know what can I do 
  • Hubo
  • Community Legend
  • 161 Views
  • 1 replies
  • 0 likes
  • 161 Views
  • 1 replies
  • 0 likes

Unlinked Spotify Premium from Fido, still can't change my plan?

I used to have my Spotify Premium subscription through Fido, however when i found out there were student discounts available i decided to switch my subscription, so i unlinked my spotify premium account from Fido. When i go to change my subscription ...

  • Newbie
  • I used to have my Spotify Premium subscription through Fido, however when i found out there were student discounts available i decided to switch my subscription, so i unlinked my spotify premium acco...
  • Maxim
  • Spotify Star
  • 229 Views
  • 1 replies
  • 0 likes
  • 229 Views
  • 1 replies
  • 0 likes

Problem with family plan subscription

Hi, I'm having trouble with my subscription to my father's family plan. Spotify is not confirming my address I don't know why. I live in another city for college but still put his address to the subscription and it doesn't confirm.I already was in hi...

  • Newbie
  • Hi,  I'm having trouble with my subscription to my father's family plan. Spotify is not confirming my address I don't know why. I live in another city for college but still put his address to t...
  • Hubo
  • Community Legend
  • 269 Views
  • 5 replies
  • 0 likes
  • 269 Views
  • 5 replies
  • 0 likes

Headspace

Hi! I just got the Headspace deal (3 months worth of Headspace for free) with my currently existing Spotify Premium account. Does this mean that I'm getting Headspace for free for 3 months? Or have I just subscribed to another Premium-subscription bu...

  • Newbie
  • Hi! I just got the Headspace deal (3 months worth of Headspace for free) with my currently existing Spotify Premium account. Does this mean that I'm getting Headspace for free for 3 months? Or h...
  • Robert_W
  • Community Legend
  • 603 Views
  • 4 replies
  • 0 likes
  • 603 Views
  • 4 replies
  • 0 likes

UPGRADE TO FAMILY PREMIUM

Hi, i tried to upgrade to family premium, i made the subscription on my android app, did the payment and everything and showed to me a bill number, but when i came out from the app and come back in again, it dissapeared. The thing is that they charge...

  • Newbie
  • Hi, i tried to upgrade to family premium, i made the subscription on my android app, did the payment and everything and showed to me a bill number, but when i came out from the app and come back in a...
  • Robert_W
  • Community Legend
  • 157 Views
  • 1 replies
  • 0 likes
  • 157 Views
  • 1 replies
  • 0 likes

Solved!! Already have Premium but Vodafone offering it within my bundle

Hi I've been using Spotify for a few years now and have always had premium, we run it on 2 iphones, an ipad for offline synch plus it's used within my Sonos system. If I cancel my subscription and take th Vodafone option can I still use the same user...

  • Regular
  • Hi   I've been using Spotify for a few years now and have always had premium, we run it on 2 iphones, an ipad for offline synch plus it's used within my Sonos system.  If I cancel my subs...
  • Robert_W
  • Community Legend
  • 186 Views
  • 1 replies
  • 0 likes
  • 186 Views
  • 1 replies
  • 0 likes

Spotify Premium

Eu não tô conseguindo assinar o Spotify premium, toda vez que eu vou iniciar aparece na tela "acesse suas configurações ou tente novamente mais tarde". Alguém poderia me ajudar?!

  • Newbie
  • Eu não tô conseguindo assinar o Spotify premium, toda vez que eu vou iniciar aparece na tela "acesse suas configurações ou tente novamente mais tarde". Alguém poderia me ajudar?!
  • Bittencourt
  • Spotify Star
  • 155 Views
  • 1 replies
  • 0 likes
  • 155 Views
  • 1 replies
  • 0 likes

My accounts not working

I have a student discount I brought a new phone the other day and now my premium isn't working

  • Casual Listener
  • I have a student discount I brought a new phone the other day and now my premium isn't working
  • Jess1marshall
  • Casual Listener
  • 195 Views
  • 6 replies
  • 0 likes
  • 195 Views
  • 6 replies
  • 0 likes

Premium Family Problem

Hi, I have a premium family account, and my WIFE got disconected, and now it dont let her in anymore, saying that she doenst live with me........SHE LIVE and SLEEP with me everyday in the same address, that is just nonsense! I expect this to be solve...

  • Casual Listener
  • Hi, I have a premium family account, and my WIFE got disconected, and now it dont let her in anymore, saying that she doenst live with me........SHE LIVE and SLEEP with me everyday in the same addres...
  • Tom
  • Community Legend
  • 126 Views
  • 1 replies
  • 0 likes
  • 126 Views
  • 1 replies
  • 0 likes

I need help with cancelling.

Hello everyone, Spotify is charging me for my premium subscription in the middle of the month. I get my money on the 1st of each month. I want to cancel my subscription now so i can re order it on the 1st. However when i go to the subscriptions tab, ...

  • Newbie
  • Hello everyone, Spotify is charging me for my premium subscription in the middle of the month. I get my money on the 1st of each month. I want to cancel my subscription now so i can re order it on th...
  • Tom
  • Community Legend
  • 145 Views
  • 1 replies
  • 0 likes
  • 145 Views
  • 1 replies
  • 0 likes

I signed up for premium and paid. Downloaded app for iPhone and now I still have the free one! Help

Help! I signed up and paid for premium. Downloaded the app for iPhone and it still plays my playlists as regular

  • Newbie
  • Help! I signed up and paid for premium. Downloaded the app for iPhone and it still plays my playlists as regular
  • aliciacallanan
  • Newbie
  • 143 Views
  • 1 replies
  • 0 likes
  • 143 Views
  • 1 replies
  • 0 likes

Account opzeggen

Ik heb onlangs een account in Engeland aangemaakt, nu blijven ze via de creditcard afschrijven. Hoe kan ik dit stoppen/blokkeren ?

  • Newbie
  • Ik heb onlangs een account in Engeland aangemaakt, nu blijven ze via de creditcard afschrijven. Hoe kan ik dit stoppen/blokkeren ?
  • MattSuda
  • Spotify Star
  • 292 Views
  • 1 replies
  • 0 likes
  • 292 Views
  • 1 replies
  • 0 likes

Solved!! Paid premium without realising my friend was logged in my phone.... now cant get in touch with him!

Paid premium without realising my friend was logged in my phone.... now cant get in touch with him cause he went travelling to Asia for few months. So I logged in to my account with facebook and realised that i didnt have the premium account and cant...

  • Casual Listener
  • Paid premium without realising my friend was logged in my phone.... now cant get in touch with him cause he went travelling to Asia for few months. So I logged in to my account with facebook and real...
  • Jacob
  • Community Legend
  • 355 Views
  • 4 replies
  • 0 likes
  • 355 Views
  • 4 replies
  • 0 likes

2 addebbiti nello stesso mese.

Per il secondo mese di fila ho subito 2 addebito. Uno da 9.99 e l'altro da 14.99 €.Questo è successo da quando ho attivato spotify family. Mi dovrebbero addebbitare solo 14.99, e non anche i 9.99 del precedente abbonamento. Come posso risolvere?

  • Newbie
  • Per il secondo mese di fila ho subito 2 addebito. Uno da 9.99 e l'altro da 14.99 €. Questo è successo da quando ho attivato spotify family. Mi dovrebbero addebbitare solo 14.99, e non anche i 9.99 d...
  • MattSuda
  • Spotify Star
  • 128 Views
  • 1 replies
  • 0 likes
  • 128 Views
  • 1 replies
  • 0 likes

Superuser Contribution Spotify premium oxxo

ESTOY DEMASIADO ENOJADA YA ESTE ES EL TERCER MENSAJE QUE LES ENVIO y les explique claramente que pague mi mes de spotify permium en el oxxo y no se me ha activado y ustedes me dicen que cheque mi tarjeta y se supone que ustedes saben como funciona es...

  • Visitor
  • ESTOY DEMASIADO ENOJADA YA ESTE ES EL TERCER MENSAJE QUE LES ENVIO y les explique claramente que pague mi mes de spotify permium en el oxxo y no se me ha activado y ustedes me dicen que cheque mi tar...
  • MattSuda
  • Spotify Star
  • 281 Views
  • 3 replies
  • 0 likes
  • 281 Views
  • 3 replies
  • 0 likes

2 times they took my money but no premium

I paid 2 times from my credit card but no premium. Although I canceled the transaction, the money was not returned?

  • Newbie
  • I paid 2 times from my credit card but no premium. Although I canceled the transaction, the money was not returned?
  • MattSuda
  • Spotify Star
  • 204 Views
  • 1 replies
  • 0 likes
  • 204 Views
  • 1 replies
  • 0 likes

Kontoumstellung von Family auf normalen Premiuaccount

Hey,Ich bin Mitglied in einem spotify familien Account. Ich möchte aber gerne selber einen eigenen Account haben, also.von family auf normal premium umstellen. Muss ich dafür meinen ganzen Account löschen? Oder gibt es einen anderen weg?:)Vielen dank...

  • Newbie
  • Hey, Ich bin Mitglied in einem spotify familien Account. Ich möchte aber gerne selber einen eigenen Account haben, also.von family auf normal premium umstellen. Muss ich dafür meinen ganzen Account ...
  • MattSuda
  • Spotify Star
  • 233 Views
  • 2 replies
  • 0 likes
  • 233 Views
  • 2 replies
  • 0 likes

Credit card info update fails

Hi, I need to update my credit card info, however Spotify website does not proceed my update requests. No problem with the bank, the only issue is the name of the card holder is different than mine - my mother's. Do I have to have a credit card on my...

  • Newbie
  • Hi, I need to update my credit card info, however Spotify website does not proceed my update requests. No problem with the bank, the only issue is the name of the card holder is different than mine -...
  • EthanS1
  • Community Legend
  • 131 Views
  • 1 replies
  • 0 likes
  • 131 Views
  • 1 replies
  • 0 likes

Charged for an overdraft fee

Upon my last payment I received a notification that I was charged an overdraft fee of $35 US. This notification and overdraft charge came after the payment was already successfully drawn from my account. I would recommend refunding the $35 to me befo...

  • Visitor
  • Upon my last payment I received a notification that I was charged an overdraft fee of $35 US. This notification and overdraft charge came after the payment was already successfully drawn from my acco...
  • MattSuda
  • Spotify Star
  • 994 Views
  • 1 replies
  • 2 likes
  • 994 Views
  • 1 replies
  • 2 likes