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Solved!! How do I buy more listening hours for audiobooks

We have a Premium Family Plan. My husband is trying to listen to an Audiobook but he got cut off because apparently there are only a certain number of hours per month you can listen? Other than the fact that this makes zero sense (WHY???) I am trying...

Regular

Markogden

Visitor

131213 Views

69 replies

10 likes

Premium for Family
  • 131213 Views
  • 69 replies
  • 10 likes

Solved!! Basic Individual plan vs any premium plan

What are the actual differences between the Basic Individual plan and the premium ones? Looks like it might be the access to the audiobooks, but spotify doesn't make it clear.

Casual Listener

Yordan

Moderator

64057 Views

87 replies

4 likes

  • 64057 Views
  • 87 replies
  • 4 likes

Solved!! Premium Family subscription - Address cannot be verified

Good morning everyone, I'm having major trouble with the family subscription. It got automatically cancelled for my wife, due to ... not being able to verify home address. Despite we've literally filled in our actual address, it simply doesn't work. ...

Casual Listener

Good morning everyone,   I'm having major trouble with the family subscription. It got automatically cancelled for my wife, due to ... not being able to verify home address.   Despite w...

hmgaliste

Newbie

1368 Views

8 replies

2 likes

  • 1368 Views
  • 8 replies
  • 2 likes

Superuser Contribution Premium uyelik

Premium öğrenci üyeliği edindim fakat kartımdan 2 kere para çekildi. Ne yapmalıyım ?

Newbie

Premium öğrenci üyeliği edindim fakat kartımdan 2 kere para çekildi. Ne yapmalıyım ?

SergioDavid

Roadie

215 Views

1 replies

0 likes

  • 215 Views
  • 1 replies
  • 0 likes

Deactivated Facebook account but still charged.

I deactivated my Facebook account that I used as my Spotify log-in for a few months. I (naively) assumed that this would close my Spotify account, which was on a premium subscription. I didn't log in to Spotify with my Facebook account as I knew that...

Newbie

I deactivated my Facebook account that I used as my Spotify log-in for a few months. I (naively) assumed that this would close my Spotify account, which was on a premium subscription. I didn't log in...

Maxim

Spotify Star

190 Views

1 replies

0 likes

  • 190 Views
  • 1 replies
  • 0 likes

3 month subscriptions for IDR49990

After 1 month my subscriptions has ended. Please help, it was my first time for spotify premium.

Casual Listener

After 1 month my subscriptions has ended. Please help, it was my first time for spotify premium.

Maxim

Spotify Star

277 Views

3 replies

0 likes

  • 277 Views
  • 3 replies
  • 0 likes

Premium doesn't work

Spotify Premium works on my computer, but not on my iPhone...Please help, the phone is where I use Spotify the most.

Newbie

Spotify Premium works on my computer, but not on my iPhone...Please help, the phone is where I use Spotify the most.

Maxim

Spotify Star

182 Views

1 replies

0 likes

  • 182 Views
  • 1 replies
  • 0 likes

Spotify Premium for only 0,99€

Hi!I I'm trying to activate Spotify Premium offer fine only 0,99€ but in the reference section I do not see the offer.I know there is time until June 27 to activate the offer.Please help me!

Newbie

Hi! I I'm trying to activate Spotify Premium offer fine only 0,99€ but in the reference section I do not see the offer. I know there is time until June 27 to activate the offer. Please help me!

maximedarbigny

Newbie

338 Views

1 replies

0 likes

  • 338 Views
  • 1 replies
  • 0 likes

Premium Family mit Gutscheinkarte bezahlen?

Hallo, ich würder gern von Premium auf Premium Family wechseln! Mein Konto ist auch schon auf die gratis Version eingestellt und jz hätte ich gerne den wechsel vorgenommen. Habe dafür eine Gutscheinkarte gekauft und weis jzt nicht ob ich damit Spotif...

Newbie

Hallo,   ich würder gern von Premium auf Premium Family wechseln! Mein Konto ist auch schon auf die gratis Version eingestellt und jz hätte ich gerne den wechsel vorgenommen. Habe dafür eine G...

Maxim

Spotify Star

19509 Views

1 replies

1 likes

  • 19509 Views
  • 1 replies
  • 1 likes

Suscripcion

Hola, mira tengo una tarjeta de regalo de 10 euros y cuando voy a canjearla me dice que este codigo no es valido en mi pais. Que puedo hacer para que no pierda el dinero y podr tener spotify premium?

Newbie

Hola, mira tengo una tarjeta de regalo de 10 euros y cuando voy a canjearla me dice que este codigo no es valido en mi pais. Que puedo hacer para que no pierda el dinero y podr tener spotify premium?...

osornios

Spotify Star

229 Views

1 replies

0 likes

  • 229 Views
  • 1 replies
  • 0 likes

Why is Spotify Premium not working for Smart Prepaid (mobile prepaid subscription)

Hi, Why is Spotify Premium not working when subscribing via Smart - Prepaid Load? I've tried and it says - "Oops, something went wrong. Please try again or contact our support team." Please advise Regards,misisparaiso

Newbie

Hi,   Why is Spotify Premium not working when subscribing via Smart - Prepaid Load? I've tried and it says - "Oops, something went wrong. Please try again or contact our support team."  ...

micccael

Newbie

2877 Views

3 replies

1 likes

  • 2877 Views
  • 3 replies
  • 1 likes

laptop and computer premium

this maybe a dumb question but im just super on edge, i was wondering if i psy for premium on a laptop, will i have premium on my iphone and android (i have two phones). sounds dumb but i dont know.

Casual Listener

this maybe a dumb question but im just super on edge, i was wondering if i psy for premium on a laptop, will i have premium on my iphone and android (i have two phones). sounds dumb but i dont know.

Maxim

Spotify Star

272 Views

1 replies

0 likes

  • 272 Views
  • 1 replies
  • 0 likes

Purchased Premium on Wrong Account

Hi, I went on to Facebook to purchase premium at the discount rate of $9.99 for 3 months for my spotify account this evening. Without being prompted to log in, I failed to notice that my facebook spotify was logged in on an old friend's account, not ...

Visitor

Hi, I went on to Facebook to purchase premium at the discount rate of $9.99 for 3 months for my spotify account this evening. Without being prompted to log in, I failed to notice that my facebook spo...

Robert_W

Community Legend

213 Views

1 replies

0 likes

  • 213 Views
  • 1 replies
  • 0 likes

Over-Charging of Spotify Family Premium Account

Hi, I'll get staight to the point. Since, I used my credit card to pay for Spotify, my bank's statement is always 198.85Php instead of 194.00Php/month. There is 4.85Php difference, may I know why? Thank you and God bless!Regards.David

Newbie

Hi,    I'll get staight to the point. Since, I used my credit card to pay for Spotify, my bank's statement is always 198.85Php instead of 194.00Php/month. There is 4.85Php difference, may...

171 Views

0 replies

0 likes

  • 171 Views
  • 0 replies
  • 0 likes

Solved!! no puedo suscribirme a premium

no puedo suscribirme a premium queria aprovechar la promocion y no me acepta ninguna tarjeta

Casual Listener

no puedo suscribirme a premium queria aprovechar la promocion y no me acepta ninguna tarjeta

creck7

Newbie

682 Views

1 replies

0 likes

  • 682 Views
  • 1 replies
  • 0 likes

Superuser Contribution Subscribed, but not getting Premium?

Okay, so I bought the $.99 for 3 months offer today, but it's not showing up. It says I have the free subscribtion, and I tried logging out and logging back in on my iOS devices, and that didn't work. So I logged in on my laptop (for the first time) ...

Newbie

Okay, so I bought the $.99 for 3 months offer today, but it's not showing up. It says I have the free subscribtion, and I tried logging out and logging back in on my iOS devices, and that didn't work...

SergioDavid

Roadie

258 Views

1 replies

0 likes

  • 258 Views
  • 1 replies
  • 0 likes

iTunes to pay

Does anyone know if you can use your Apple ID/ITunes to pay instead of a credit card or PayPal

Newbie

Does anyone know if you can use your Apple ID/ITunes to pay instead of a credit card or PayPal

Maxim

Spotify Star

264 Views

1 replies

0 likes

  • 264 Views
  • 1 replies
  • 0 likes

Boleto valor de 16,99

O valor do boleto gerado é de 16,99 ao invés de 1,99 conforme valor promocional. Como proceder?

Newbie

O valor do boleto gerado é de 16,99 ao invés de 1,99 conforme valor promocional. Como proceder?

164 Views

0 replies

0 likes

  • 164 Views
  • 0 replies
  • 0 likes

Insufficient funds charge

Was charge the day before because my bank didn't have enough funds when the payment was scheduled for the next day !! I want a refund

Newbie

Was charge the day before because my bank didn't have enough funds when the payment was scheduled for the next day !! I want a refund

bailey_31red

Newbie

436 Views

1 replies

0 likes

  • 436 Views
  • 1 replies
  • 0 likes

There's nothing wrong with my credit card but I still can't pay my premium account.

As said above, my credit card is 100% without problems, but I've been receiving lots of e-mails saying that my premium account is gonna be canceled in 2 days. I've tried thousands of times to pay it 'cause I don't wanna loose my everyday music

Newbie

As said above, my credit card is 100% without problems, but I've been receiving lots of e-mails saying that my premium account is gonna be canceled in 2 days. I've tried thousands of times to pay it ...

Marylimon

Newbie

188 Views

1 replies

0 likes

  • 188 Views
  • 1 replies
  • 0 likes

Problema de pago

Hola! Tengo problema con el pago de mi tarjeta?, desde hace tres dias que intento meter los datos y me la da como incorrecta y pues ya llevo un buen tiempo sin problemas, hasta hace 3 dias, la sucursal de mi tarjeta es bancomer y tengo saldo

Newbie

Hola! Tengo problema con el pago de mi tarjeta?, desde hace tres dias que intento meter los datos y me la da como incorrecta y pues ya llevo un buen tiempo sin problemas, hasta hace 3 dias, la sucurs...

151 Views

0 replies

0 likes

  • 151 Views
  • 0 replies
  • 0 likes

Forma de pago y otras dudas

Yo quisiera saber su puedo cancelar con tarjeta de débito o debe ser directamente con trajera de crédito?, también quisiera saber si al momento de adquirir la oferta de los 3 meses por 0.99USD estoy comprometido por alguna clase de contrato o algo pa...

Newbie

Yo quisiera saber su puedo cancelar con tarjeta de débito o debe ser directamente con trajera de crédito?, también quisiera saber si al momento de adquirir la oferta de los 3 meses por 0.99USD estoy ...

234 Views

0 replies

0 likes

  • 234 Views
  • 0 replies
  • 0 likes