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FAQs

Please see below the most popular frequently asked questions.

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Ongoing Issues

Please see below the current ongoing issues which are under investigation.

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Subscriptions

Ask here for help with Premium, payments and trials.

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Forum Posts

Solved!! Duo/Family plan upgrade campaign issue

I am an existing Duo customer, and this evening I got an email from Spotify saying : “ Try Family for the next 2 months (at no extra cost) and go from 2 to 3 or more Premium accounts under one plan.”When I select to accept the offer and upgrade to Fa...

  • Music Fan
  • Susan_GP
  • Moderator
  • 7812 Views
  • 23 replies
  • 2 likes
  • 7812 Views
  • 23 replies
  • 2 likes

cobram e não disponibilizam a conta

Comprei a promoção Premium 3 meses por 1.99 , foi debitado do cartão, porém minha conta continua Free.

  • Newbie
  • Comprei a promoção Premium 3 meses por 1.99 , foi debitado do cartão, porém minha conta continua Free.
  • Bittencourt
  • Spotify Star
  • 125 Views
  • 1 replies
  • 0 likes
  • 125 Views
  • 1 replies
  • 0 likes

Payment

I just put google play credit in my account and it doesn't allow me to use it to pay for premium

  • Newbie
  • I just put google play credit in my account and it doesn't allow me to use it to pay for premium
  • CryticalAce
  • Community Legend
  • 128 Views
  • 1 replies
  • 0 likes
  • 128 Views
  • 1 replies
  • 0 likes

Solved!! Will I be double charged after changing to student premium

Hey I was paying full price for premium before but I just changed to student premium. I've already been charged full price this month so want to make sure I won't be charged again!

  • Newbie
  • Hey I was paying full price for premium before but I just changed to student premium. I've already been charged full price this month so want to make sure I won't be charged again!
  • hotnspicyyyyyy
  • Roadie
  • 569 Views
  • 1 replies
  • 0 likes
  • 569 Views
  • 1 replies
  • 0 likes

Solved!! premium not working on phone

premium works fine on computer but on phone it says i do not have premium

  • Newbie
  • premium works fine on computer but on phone it says i do not have premium
  • hotnspicyyyyyy
  • Roadie
  • 239 Views
  • 1 replies
  • 0 likes
  • 239 Views
  • 1 replies
  • 0 likes

Solved!! Problemas con Spotify para universitarios

Al momento de pagar dice que no mi proveedor está teniendo problemas ya intente con varias tarjetas

  • Newbie
  • Al momento de pagar dice que no mi proveedor está teniendo problemas 😞 ya intente con varias tarjetas
  • hotnspicyyyyyy
  • Roadie
  • 209 Views
  • 1 replies
  • 0 likes
  • 209 Views
  • 1 replies
  • 0 likes

Solved!! Charged twice for nothing

I was trying to buy Spotify for students package or something that I don't remember because it was 1 week ago.Whatever I bought a promo code from another marketplace and used it for being premium.Today I got my credit card receipt and I see Spotify c...

  • Casual Listener
  • I was trying to buy Spotify for students package or something that I don't remember because it was 1 week ago.Whatever I bought a promo code from another marketplace and used it for being premium.Tod...
  • hotnspicyyyyyy
  • Roadie
  • 218 Views
  • 1 replies
  • 0 likes
  • 218 Views
  • 1 replies
  • 0 likes

Erasmus and about card

Hi, i am Ogulcan from Turkey. I wanna be part of premium family. But i am going to go to Poland in 3 mounths. if i have premium, does it work there without any problem ? And the credit card doesnt carry my name, is this a problem ?

  • Casual Listener
  • Hi, i am Ogulcan from Turkey. I wanna be part of premium family. But i am going to go to Poland in 3 mounths. if i have premium, does it work there without any problem ? And the credit card doesnt ca...
  • oyildiz10
  • Casual Listener
  • 217 Views
  • 1 replies
  • 0 likes
  • 217 Views
  • 1 replies
  • 0 likes

Solved!! Não consigo passar pra conta premium

Eu sempre usei o spotify free, porém depois desse desconto para estudantes resolvi assinar, mas eu não consigo passar pro premium. Quando eu entro no site pra fazer o cadastro, eu coloco os meu dados (nome, email, telefone, etc...) só que quando vou ...

  • Casual Listener
  • Eu sempre usei o spotify free, porém depois desse desconto para estudantes resolvi assinar, mas eu não consigo passar pro premium. Quando eu entro no site pra fazer o cadastro, eu coloco os meu dados...
  • silvanasartorii
  • Newbie
  • 2066 Views
  • 4 replies
  • 0 likes
  • 2066 Views
  • 4 replies
  • 0 likes

Premium problems

When I want to get a premium membership, I get a notification that you've used a similar membership before. And I see student membership. When I filled out a form for a student subscription, I read that there were no countries. Process not completed....

  • Casual Listener
  • When I want to get a premium membership, I get a notification that you've used a similar membership before. And I see student membership. When I filled out a form for a student subscription...
  • emreyy141
  • Newbie
  • 230 Views
  • 1 replies
  • 0 likes
  • 230 Views
  • 1 replies
  • 0 likes

Solved!! Need to cancel the Premium

Press by mistake. The premium

  • Casual Listener
  • Press by mistake.😳 The premium
  • Jiana
  • Community Legend
  • 342 Views
  • 3 replies
  • 0 likes
  • 342 Views
  • 3 replies
  • 0 likes

Superuser Contribution problema de pago

Tengo un problema pague el plan premiun familiar y se me realizo el cargo pero no me dio el premiun familiar

  • Newbie
  • Tengo un problema pague el plan premiun familiar y se me realizo el cargo pero no me dio el premiun familiar 
  • Aimee_T
  • Roadie
  • 168 Views
  • 1 replies
  • 0 likes
  • 168 Views
  • 1 replies
  • 0 likes

Spotify Premium Trial

If you use the premium trial but then later delete the app before the trial is over, would you have to automatically pay or not have to pay? Thank you.

  • Newbie
  • If you use the premium trial but then later delete the app before the trial is over, would you have to automatically pay or not have to pay? Thank you.
  • Jacob
  • Community Legend
  • 141 Views
  • 1 replies
  • 0 likes
  • 141 Views
  • 1 replies
  • 0 likes

Premium not working

Hi! A week ago I subscribed for the offer of having Premium for three months at a lower cost and then continue with the monthly cost. When I check I can see the card used for my payment is registered but it still says I have Spotify Free. From August...

  • Casual Listener
  • Hi! A week ago I subscribed for the offer of having Premium for three months at a lower cost and then continue with the monthly cost. When I check I can see the card used for my payment is registered...
  • Robert_W
  • Community Legend
  • 240 Views
  • 4 replies
  • 0 likes
  • 240 Views
  • 4 replies
  • 0 likes

Superuser Contribution Problemas con spotify support

He intentado contactar a spotify support para que me ayuden con un problema con mi descuento para estudiantes dado que aun no tengo premium y ya me realizaron cuatro veces el cargo por la cantidad de $49, sin embargo se la pasan diciendome que lea aq...

  • Visitor
  • He intentado contactar a spotify support para que me ayuden con un problema con mi descuento para estudiantes dado que aun no tengo premium y ya me realizaron cuatro veces el cargo por la cantidad de...
  • Aimee_T
  • Roadie
  • 142 Views
  • 1 replies
  • 0 likes
  • 142 Views
  • 1 replies
  • 0 likes

Premium but still Free

Last night I got Spotify premium after my week trial ended. I logged into my account on my laptop and purchased Spotify premium for the 3 months at 99 cents. However, today it says on my computer that I have Spotify premium and I have a confirmation ...

  • Newbie
  • Last night I got Spotify premium after my week trial ended. I logged into my account on my laptop and purchased Spotify premium for the 3 months at 99 cents. However, today it says on my computer tha...
  • 150 Views
  • 0 replies
  • 0 likes
  • 150 Views
  • 0 replies
  • 0 likes

3 Month 0.99 trial and the 7 day free trial

I just recently bought the 3 month 0.99 trial yesterday and accidentally clicked on the 7 day free trial after. I have a reciept for the 3 month trial but on my spotify account it is acting as if I only have the 7 day trial. Will I lose my 3 month tr...

  • Newbie
  • I just recently bought the 3 month 0.99 trial yesterday and accidentally clicked on the 7 day free trial after. I have a reciept for the 3 month trial but on my spotify account it is acting as if I o...
  • 202 Views
  • 0 replies
  • 0 likes
  • 202 Views
  • 0 replies
  • 0 likes

Premium

Premium üyelik almak istediğimde 'daha önce benzer üyelik kullandınız' diye bir bildirim aldım ve öğrenci üyeliği tekligini gördüm. Öğrenci üyeliği almak için form doldururken okuduğum ülke, ülkeler arasında olmadığı için işlemim yarıda kaldı. Fakat ...

  • Casual Listener
  • Premium üyelik almak istediğimde 'daha önce benzer üyelik kullandınız' diye bir bildirim aldım ve öğrenci üyeliği tekligini gördüm. Öğrenci üyeliği almak için form doldururken okuduğum ülke, ülkeler ...
  • anilturan
  • Newbie
  • 711 Views
  • 1 replies
  • 0 likes
  • 711 Views
  • 1 replies
  • 0 likes

Superuser Contribution CUENTA SPOTIFY FAMILIAR

NECESITO AYUDA CON MI CUENTA QUIERO PAGAR UN PLAN FAMILIAR CON 2 TARJETAS DE SPOTIFY QUE VENDEN EN EL OXXO PERO NO ENCUENTRO LA MANERA DE COMO HACERLAS VALIDAS EN MI PLAN FAMILIAR

  • Newbie
  • NECESITO AYUDA CON MI CUENTA QUIERO PAGAR UN PLAN FAMILIAR  CON 2 TARJETAS DE SPOTIFY QUE VENDEN EN EL OXXO PERO NO ENCUENTRO LA MANERA DE COMO HACERLAS VALIDAS EN MI PLAN FAMILIAR
  • Rcelaya34
  • Newbie
  • 784 Views
  • 2 replies
  • 0 likes
  • 784 Views
  • 2 replies
  • 0 likes

Premium doesn't work

Hi! A few hours ago I subscribed for the offer of having Premium for three months at 0.99 € and then continue with the monthly cost from 29th of August. When I check I can see the card used for my payment is registered and I also recived the confirma...

  • Newbie
  • Hi! A few hours ago I subscribed for the offer of having Premium for three months at 0.99 € and then continue with the monthly cost from 29th of August. When I check I can see the card used for my pa...
  • 97 Views
  • 0 replies
  • 0 likes
  • 97 Views
  • 0 replies
  • 0 likes