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Forum Posts

Solved!! Duo/Family plan upgrade campaign issue

I am an existing Duo customer, and this evening I got an email from Spotify saying : “ Try Family for the next 2 months (at no extra cost) and go from 2 to 3 or more Premium accounts under one plan.”When I select to accept the offer and upgrade to Fa...

  • Music Fan
  • FenrisulvKK
  • Visitor
  • 18581 Views
  • 27 replies
  • 4 likes
  • 18581 Views
  • 27 replies
  • 4 likes

Superuser Contribution Lost Premium Account

Premium account has seemingly been deleted after logging back in and I've been left with a new free account using the same email address, all my old history and playlists are all gone, please tell me this can get fixed with my old playlists returned

  • Newbie
  • Premium account has seemingly been deleted after logging back in and I've been left with a new free account using the same email address, all my old history and playlists are all gone, please tell me...
  • JuanCamilo
  • Roadie
  • 135 Views
  • 1 replies
  • 0 likes
  • 135 Views
  • 1 replies
  • 0 likes

Bought premium but still sais subscription ( free)

I have bought the premium subscription and went trough my recipt, an it sais on my spotify acount online i have premium, but on the APP it sais i am still a (free). I have tried to log inn and out and checked some settings. What can i do?

  • Newbie
  • I have bought the premium subscription and went trough my recipt, an it sais on my spotify acount online i have premium, but on the APP it sais i am still a (free). I have tried to log inn and out an...
  • Maxim
  • Spotify Star
  • 145 Views
  • 1 replies
  • 0 likes
  • 145 Views
  • 1 replies
  • 0 likes

Account premium doesn't work

Hi I live in Italy, one week ago I bought 3 months of Spotify premium for 0.99 using PlayStation music, I payed with ps store. Today I'm going to Spotify on my Android and it doesn't work in premium mode, it is in free mode, but if i click on be prem...

  • Newbie
  • Hi I live in Italy, one week ago I bought 3 months of Spotify premium for 0.99 using PlayStation music, I payed with ps store. Today I'm going to Spotify on my Android and it doesn't work in premium ...
  • osornios
  • Spotify Star
  • 173 Views
  • 1 replies
  • 0 likes
  • 173 Views
  • 1 replies
  • 0 likes

Payment problem

Hello I have two different Spotify accounts. I received a total of 5 payments from my card but my membership was not active in both accounts. Can you help? Please look at the website. But I could not find the solution

  • Newbie
  • Hello  I have two different Spotify accounts. I received a total of 5 payments from my card but my membership was not active in both accounts. Can you help? Please look at the website. But I co...
  • osornios
  • Spotify Star
  • 173 Views
  • 1 replies
  • 0 likes
  • 173 Views
  • 1 replies
  • 0 likes

Le pague con mi targeta a un amigo y quiero cancelar la suscripcion

Le ayude a crear una cuenta a un amigo y ahora quiero quitar la suscripcion ayuda me siguen llegando los cobros!

  • Newbie
  • Le ayude a crear una cuenta a un amigo y ahora quiero quitar la suscripcion ayuda me siguen llegando los cobros!
  • osornios
  • Spotify Star
  • 146 Views
  • 1 replies
  • 0 likes
  • 146 Views
  • 1 replies
  • 0 likes

Spotify Premium stopped working suddenly

I subscribed to 12 months of spotify premium not too long ago and it worked for 1 or 2 days but Spotify suddenly stopped recognising my premium subscription on the app however, on the website it says I am a premium user. I looked through all the thre...

  • Casual Listener
  • I subscribed to 12 months of spotify premium not too long ago and it worked for 1 or 2 days but Spotify suddenly stopped recognising my premium subscription on the app however, on the website it says...
  • Bigbane91
  • Casual Listener
  • 166 Views
  • 1 replies
  • 0 likes
  • 166 Views
  • 1 replies
  • 0 likes

Superuser Contribution Student premium subscription doesn't work

Hey,I had subscribed for a student premium rate, I've already received the email of confirmation of my student status. But when I open the file of Spotify to finish my registration it puts me a 404 message error and I can't go forward.What can I do p...

  • Visitor
  • Hey, I had subscribed for a student premium rate, I've already received the email of confirmation of my student status. But when I open the file of Spotify to finish my registration it put...
  • JuanCamilo
  • Roadie
  • 170 Views
  • 1 replies
  • 0 likes
  • 170 Views
  • 1 replies
  • 0 likes

No puedo pagar

No puedo pagar ningún tipo de suscripción, ya intenté con 2 tarjetas diferentes que ambas sirven y Spotify me marca "Ups, parece que tu tarjeta o proveedor de pago están teniendo un mal día. No te preocupes, no se ha cargado ningún pago. Inténtalo de...

  • Casual Listener
  • No puedo pagar ningún tipo de suscripción, ya intenté con 2 tarjetas diferentes que ambas sirven y Spotify me marca "Ups, parece que tu tarjeta o proveedor de pago están teniendo un mal día. No te pr...
  • Luiscartg
  • Casual Listener
  • 352 Views
  • 2 replies
  • 0 likes
  • 352 Views
  • 2 replies
  • 0 likes

Solved!!Superuser Contribution Premium Family - When do I start paying the family subscription

Hi, I am currently a Premium Spotify user (subscripted under $0.99 for 3 months).Promo expiry on 22 Sept 17. If I subscript to Premium Family, when do I start paying the family suscription? Thanks,Fook Curn

  • Casual Listener
  • Hi,   I am currently a Premium Spotify user (subscripted under $0.99 for 3 months).Promo expiry on 22 Sept 17.   If I subscript to Premium Family, when do I start paying the family susc...
  • fookcurn
  • Casual Listener
  • 324 Views
  • 2 replies
  • 1 likes
  • 324 Views
  • 2 replies
  • 1 likes

Fallo de subcribcion

La semana pasada adquirí la oferta de Spotify premium de 3 meses y el sábado se "acabó" y no se porque se me a quitado mi premium.Ayuda por favor gracias

  • Newbie
  • La semana pasada adquirí la oferta de Spotify premium de 3 meses y el sábado se "acabó" y no se porque se me a quitado mi premium.Ayuda por favor gracias
  • itu_
  • Community Legend
  • 129 Views
  • 1 replies
  • 0 likes
  • 129 Views
  • 1 replies
  • 0 likes

Superuser Contribution 3 months for 0.99

As you can see, there is an offer 3 months for 0.99. I tried to use it but I had to pay 20 and on my account I see that I have premium just for 1 month.

  • Newbie
  • As you can see, there is an offer 3 months for 0.99. I tried to use it but I had to pay 20 and on my account I see that I have premium just for 1 month.
  • JuanCamilo
  • Roadie
  • 151 Views
  • 1 replies
  • 0 likes
  • 151 Views
  • 1 replies
  • 0 likes

Superuser Contribution Charged for 3 months premium trial account but does not appear in the supscription

Hi, I bought a 3 months premuim trial for my daughter and paid it with my Mastercard because she does not have a card yet. The system indicated, that I have already used this card for a promotional payment. However, they did charge the cost of the pr...

  • Newbie
  • Hi, I bought a 3 months premuim trial for my daughter and paid it with my Mastercard because she does not have a card yet. The system indicated, that I have already used this card for a promotional p...
  • JuanCamilo
  • Roadie
  • 235 Views
  • 1 replies
  • 0 likes
  • 235 Views
  • 1 replies
  • 0 likes

Solved!!Superuser Contribution BUG Codigo postal Argentina

Hola, quiero hacer mi cuenta premium y en el formulario de pago luego de llenar los datos de mi tarjeta de crédito, cuando ingreso el codigo postal (proporcionado por la pagina del correo argentino). Me sale un mensaje diciendo que el codigo es invál...

  • Casual Listener
  • Hola, quiero hacer mi cuenta premium y en el formulario de pago luego de llenar los datos de mi tarjeta de crédito, cuando ingreso el codigo postal (proporcionado por la pagina del correo argentino)....
  • diegolz2
  • Casual Listener
  • 2422 Views
  • 3 replies
  • 0 likes
  • 2422 Views
  • 3 replies
  • 0 likes

Superuser Contribution primum not working

hi,I purchased 3 months premium promtion today and i didnt get any confirmation by email. But the money was already charged of my bank account.what should i do ??

  • Newbie
  • hi, I purchased 3 months premium promtion today and i didnt get any confirmation by email. But the money was already charged of my bank account. what should i do ?? 
  • JuanCamilo
  • Roadie
  • 155 Views
  • 1 replies
  • 0 likes
  • 155 Views
  • 1 replies
  • 0 likes

Superuser Contribution Premium not working

Hello,I purchased premium today and received a confirmation email. But spotify still asks for wifi connection. What should I do?

  • Newbie
  • Hello, I purchased premium today and received a confirmation email. But spotify still asks for wifi connection. What should I do?
  • JuanCamilo
  • Roadie
  • 139 Views
  • 1 replies
  • 0 likes
  • 139 Views
  • 1 replies
  • 0 likes

family premium

Hi! I have a premium family account and i am trying to invite my husband.i have sent an invite to his email adress several times but he doesn`t get the email.He has his own account but we would like to have just "1" bill.Can someone help me?

  • Newbie
  • Hi!   I have a premium family account and i am trying to invite my husband. i have sent an invite to his email adress several times but he doesn`t get the email. He has his own account but w...
  • 108 Views
  • 0 replies
  • 0 likes
  • 108 Views
  • 0 replies
  • 0 likes

Charged for premium but didn't receive premium

I recently tried to get the student premium and I didn't qualify but it still took out the 4.99. I know it said it would credit me back the 4.99 if I didn't qualify it it's been a little over a week and I didn't haven't been credited and I don't have...

  • Casual Listener
  • I recently tried to get the student premium and I didn't qualify but it still took out the 4.99. I know it said it would credit me back the 4.99 if I didn't qualify it it's been a little over a week ...
  • Swaxler
  • Casual Listener
  • 196 Views
  • 2 replies
  • 0 likes
  • 196 Views
  • 2 replies
  • 0 likes

Solved!! Can't buy Premium with paypal

Hello, so i wanted to buy the 0,99ct Premium thingy for spotify with paypal. But everytime i try to confirm the payment it just sends me back to the start page. I tried Icognito mode, Other browser, and buying it with my mobile, nothing helped any id...

  • Newbie
  • Hello, so i wanted to buy the 0,99ct Premium thingy for spotify with paypal. But everytime i try to confirm the payment it just sends me back to the start page. I tried Icognito mode, Other browser, ...
  • Maxim
  • Spotify Star
  • 3884 Views
  • 1 replies
  • 0 likes
  • 3884 Views
  • 1 replies
  • 0 likes