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Forum Posts

Solved!! Duo/Family plan upgrade campaign issue

I am an existing Duo customer, and this evening I got an email from Spotify saying : “ Try Family for the next 2 months (at no extra cost) and go from 2 to 3 or more Premium accounts under one plan.”When I select to accept the offer and upgrade to Fa...

  • Music Fan
  • FenrisulvKK
  • Visitor
  • 15512 Views
  • 27 replies
  • 3 likes
  • 15512 Views
  • 27 replies
  • 3 likes

Superuser Contribution For students

How long will it take for the to send me an email that theyve accepted my spotifypremiun for students request???

  • Regular
  • How long will it take for the to send me an email that theyve accepted my spotifypremiun for students request???
  • ilsemontr
  • Regular
  • 252 Views
  • 2 replies
  • 0 likes
  • 252 Views
  • 2 replies
  • 0 likes

Superuser Contribution Started by mistake account

Hi!When I started a family account I did it in my sons name.Whwn I discoverd it I ended his and started my own in same day.Spotify had allready taken money from my bank so I have paid two times.Can I get my money back even if it is 2 different accoun...

  • Newbie
  • Hi! When I started a family account I did it in my sons name. Whwn I discoverd it I ended his and started my own in same day. Spotify had allready taken money from my bank so I have paid two times...
  • Alfredo
  • Roadie
  • 179 Views
  • 1 replies
  • 0 likes
  • 179 Views
  • 1 replies
  • 0 likes

I have tried multiple times to buy Spotify Premium

I tried like 10+ times to buy spotify premium while its 99 cents for 3 months and when I finish paying it just takes me back to the page where you had the payment options. I checked Paypal and I haven't been charged for it either. I have no idea what...

  • Casual Listener
  • I tried like 10+ times to buy spotify premium while its 99 cents for 3 months and when I finish paying it just takes me back to the page where you had the payment options. I checked Paypal and I have...
  • cromine
  • Casual Listener
  • 364 Views
  • 1 replies
  • 0 likes
  • 364 Views
  • 1 replies
  • 0 likes

Premium not working

Been billed and charged for premium at 99p for three months and thereafter £9.99 from September but still getting ads and it says free. I've tried logging off and on so many times I've lost count! Help!!

  • Newbie
  • Been billed and charged for premium at 99p for three months and thereafter £9.99 from September but still getting ads and it says free. I've tried logging off and on so many times I've lost count! He...
  • 131 Views
  • 0 replies
  • 0 likes
  • 131 Views
  • 0 replies
  • 0 likes

Superuser Contribution Abbonamento premium

Ho sottoscritto l'abbonamento ma mi fa ancora sentire le pubblicità! Come mai!?

  • Newbie
  • Ho sottoscritto l'abbonamento ma mi fa ancora sentire le pubblicità! Come mai!?
  • Alfredo
  • Roadie
  • 221 Views
  • 1 replies
  • 0 likes
  • 221 Views
  • 1 replies
  • 0 likes

Solved!! Impossible to pay to suscribe Premium

Good morning, I am a new user, and i want to suscribe becoming premium user. It appears the offer 0,99 € 3 months.But when i try to pay it, appears one message like this. I am a new user, so it is impossible me to had another special offer...Please ,...

  • Regular
  • Good morning,   I am a new user, and i want to suscribe becoming premium user. It appears the offer 0,99 € 3 months.But when i try to pay it, appears one message like this.   I am a new...
  • Bittencourt
  • Spotify Star
  • 1042 Views
  • 21 replies
  • 0 likes
  • 1042 Views
  • 21 replies
  • 0 likes

Superuser Contribution Unsubcribe Premium that came with Fido account

I have 6-month free trial of Premium Spotify when I opened a new mobile phone account with Fido (Mobile phone company). Now, I don't want to continue and want to unsubscribe it before the end of the free trial period, but I can not unsubscribe it. I ...

  • Newbie
  • I have 6-month free trial of Premium Spotify when I opened a new mobile phone account with Fido (Mobile phone company). Now, I don't want to continue and want to unsubscribe it before the end of...
  • Alfredo
  • Roadie
  • 183 Views
  • 1 replies
  • 0 likes
  • 183 Views
  • 1 replies
  • 0 likes

Solved!! Premium for family.

I'm trying to manage my family account but every time I try it keeps on saying 'Oops! Something went wrong, please try again.' My family subscription only has 4 members, I included and since the 5th spot wasn't being used by anyone I decided to take ...

  • Newbie
  • I'm trying to manage my family account but every time I try it keeps on saying 'Oops! Something went wrong, please try again.'  My family subscription only has 4 members, I  included and s...
  • oalexrivas
  • Regular
  • 603 Views
  • 6 replies
  • 5 likes
  • 603 Views
  • 6 replies
  • 5 likes

Paying for Spotify family through Telia but my account is set to free

Tried calling Telia and they sent me a new link but when I'm clicking it, is says something like; oops can't do this need to set your account to free. But when I log in to Spotify it says that I have the free subscription. Like my title I'm paying fo...

  • Newbie
  • Tried calling Telia and they sent me a new link but when I'm clicking it, is says something like; oops can't do this need to set your account to free. But when I log in to Spotify it says that I have...
  • 217 Views
  • 0 replies
  • 0 likes
  • 217 Views
  • 0 replies
  • 0 likes

App says i'm not Premium

Hey !Big problem, I pay for Spotify Premium, but I can't use Spotify Premium on my PC and my phone, who says I must pay Spotify Premium, but I already do it . Please help me.(I'm french, but there is no help online in french...)

  • Newbie
  • Hey ! Big problem, I pay for Spotify Premium, but I can't use Spotify Premium on my PC and my phone, who says I must pay Spotify Premium, but I already do it . Please help me. (I'm french, but ther...
  • ItsJamesJ
  • Community Legend
  • 494 Views
  • 1 replies
  • 0 likes
  • 494 Views
  • 1 replies
  • 0 likes

Studentenrabatt - german post

Hi,vor einiger Zeit ist mein Studentenstatus bei UNiDAYS ausgelaufen. Ich habe ihn natürlich zeitig erneuert, bekomme plötzlich trotzdem wieder die vollen 9,99 abgebucht! Nicht ok. Wenn ich auf Studentenrabatt holen klicke fordert Spotify mich auf, b...

  • Casual Listener
  • Hi, vor einiger Zeit ist mein Studentenstatus bei UNiDAYS ausgelaufen. Ich habe ihn natürlich zeitig erneuert, bekomme plötzlich trotzdem wieder die vollen 9,99 abgebucht! Nicht ok. Wenn ich auf Stu...
  • Mialistens
  • Casual Listener
  • 398 Views
  • 1 replies
  • 0 likes
  • Payment Problems
    Premium
    studentenrabatt
    UNiDAYS
    Zahlungen
  • 398 Views
  • 1 replies
  • 0 likes

Dos dias sin acceso a configuración de mi plan familiar premium

Hace más de un año que contraté el plan familiar premium, hasta ahora no he conseguido que las invitaciones que he enviado (dos veces a tres personas) puedan puedan hacer uso de los beneficios de este plan. Hace dos días que trato de acceder a mi con...

  • Newbie
  • Hace más de un año que contraté el plan familiar premium, hasta ahora no he conseguido que las invitaciones que he enviado (dos veces a tres personas) puedan puedan hacer uso de los beneficios de est...
  • oalexrivas
  • Regular
  • 490 Views
  • 2 replies
  • 0 likes
  • Invitaciones
    plan familiar
  • 490 Views
  • 2 replies
  • 0 likes

Double charged

Hi last weekend we tried to apply for a premium account for students and when I finalize up dating mi profile, the app told me that it was going to valid mi information and see if mi school it's real. We waited for like half and hour and we weren't a...

  • Newbie
  • Hi 🙂 last weekend we tried to apply for a premium account for students and when I finalize up dating mi profile, the app told me that it was going to valid mi information and see if mi school it's r...
  • gryffyn
  • Roadie
  • 209 Views
  • 1 replies
  • 0 likes
  • 209 Views
  • 1 replies
  • 0 likes

3 month subscription did not apply

Hi, I availed the promo for Spotify Philippines, 3-months for Php129, but it did not apply. In my account, it reflected that my subscription will expire a month from now.

  • Casual Listener
  • Hi,    I availed the promo for Spotify Philippines, 3-months for Php129, but it did not apply. In my account, it reflected that my subscription will expire a month from now.
  • Maxim
  • Spotify Star
  • 229 Views
  • 3 replies
  • 0 likes
  • 229 Views
  • 3 replies
  • 0 likes

Change my plan from family to premium

I am trying to change my plan from family to premium but the system says that wasn't possible to change and that I have to try it later. I am trying since yesterday but i haven't succeeded

  • Casual Listener
  • I am trying to change my plan from family to premium but the system says that wasn't possible to change and that I have to try it later. I am trying since yesterday but i haven't succeeded
  • Maxim
  • Spotify Star
  • 195 Views
  • 3 replies
  • 0 likes
  • 195 Views
  • 3 replies
  • 0 likes

premium channels

hi! I'm trying to register to get the premium for 3 mos however i keep on receiving an error message saying "oops something went wrong.." i preferred smart as my provider for the payment. i have enough credits on that to make sure that the transactio...

  • Newbie
  • hi! I'm trying to register to get the premium for 3 mos however i keep on receiving an error message saying "oops something went wrong.." i preferred smart as my provider for the payment. i have enou...
  • 146 Views
  • 0 replies
  • 0 likes
  • 146 Views
  • 0 replies
  • 0 likes

Where is my premium?

So, here's the thing. I have a premium account on Spotify and after my free trial, I bought Spotify so I could listen to it. The next following days, I could listen to it whenever I wanted. It's not that case anymore. On my phone it says that I have ...

  • Casual Listener
  • So, here's the thing. I have a premium account on Spotify and after my free trial, I bought Spotify so I could listen to it. The next following days, I could listen to it whenever I wanted. It's not ...
  • jbshiit
  • Newbie
  • 346 Views
  • 5 replies
  • 1 likes
  • 346 Views
  • 5 replies
  • 1 likes

Hi, I've a

Hi, I have a problem with my account Every month I pay for a premium subscription but if I check my account it seems to be a free subscription. How can it be?(I've already tried to log off and log in again, but it doesn't work. And I've never created...

  • Visitor
  • Hi, I have a problem with my account  Every month I pay for a premium subscription but if I check my account it seems to be a free subscription. How can it be? (I've already tried to log off a...
  • user-removed
  • Not applicable
  • 203 Views
  • 2 replies
  • 0 likes
  • 203 Views
  • 2 replies
  • 0 likes

Family adress

Hi, I've got problem with spotify for family. My brother send me the invite mail and I completed it, wrote the address well but for 20 tries it tells me it's wrong address and I can't use Spotify

  • Newbie
  • Hi, I've got problem with spotify for family. My brother send me the invite mail and I completed it, wrote the address well but for 20 tries it tells me it's wrong address and I can't use Spotify
  • kejt_
  • Community Legend
  • 258 Views
  • 1 replies
  • 0 likes
  • 258 Views
  • 1 replies
  • 0 likes