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Solved!! How do I buy more listening hours for audiobooks

We have a Premium Family Plan. My husband is trying to listen to an Audiobook but he got cut off because apparently there are only a certain number of hours per month you can listen? Other than the fact that this makes zero sense (WHY???) I am trying...

Regular

Markogden

Visitor

130713 Views

69 replies

10 likes

Premium for Family
  • 130713 Views
  • 69 replies
  • 10 likes

Solved!! Basic Individual plan vs any premium plan

What are the actual differences between the Basic Individual plan and the premium ones? Looks like it might be the access to the audiobooks, but spotify doesn't make it clear.

Casual Listener

Yordan

Moderator

62503 Views

87 replies

4 likes

  • 62503 Views
  • 87 replies
  • 4 likes

Bought Premium on the wrong account

I used my school account for my spotify-account and bought the 3-month subscription on it without noticing. Is there any way to transfer a subscription to another account?

Visitor

I used my school account for my spotify-account and bought the 3-month subscription on it without noticing. Is there any way to transfer a subscription to another account?

Jacob

Community Legend

224 Views

1 replies

0 likes

  • 224 Views
  • 1 replies
  • 0 likes

Superuser Contribution Can family members in different countries share a subscription?

I am living in a different country than my family right now and we want to get the family premium account. Will it work, or does everyone need to be in the same country?Also If I get a premium account in the UK when I travel back home to Canada it us...

Newbie

I am living in a different country than my family right now and we want to get the family premium account. Will it work, or does everyone need to be in the same country? Also If I get a premium acco...

SergioDavid

Roadie

1832 Views

1 replies

0 likes

  • 1832 Views
  • 1 replies
  • 0 likes

Superuser Contribution Using Spotify in Albania

Hello.I am a student and i live in Albania.I know that Spotify isn't still available but i really want it and i have been using it when i have been in Turkey.I have a question!? I am willing to pay for spotify premium but i wanted to know if is any p...

Visitor

Hello.I am a student and i live in Albania.I know that Spotify isn't still available but i really want it and i have been using it when i have been in Turkey.I have a question!? I am willing to pay f...

JuanCamilo

Roadie

4507 Views

1 replies

2 likes

  • 4507 Views
  • 1 replies
  • 2 likes

Soy Premium con Movistar y dejó de funcionar mi suscripción

Mi pago mensual de Spotify Premium está activo con Movistar y sin embargo de la aplicación y web de Spotify me sale el mensaje de que he dejado de ser Premium!!! ¿¿Pero esto qué es??Desde Movistar me comunican que debo contactar con Spotify para reso...

Casual Listener

Mi pago mensual de Spotify Premium está activo con Movistar y sin embargo de la aplicación y web de Spotify me sale el mensaje de que he dejado de ser Premium!!! ¿¿Pero esto qué es?? Desde Movistar ...

Jose_Reyes

Casual Listener

1542 Views

6 replies

0 likes

  • 1542 Views
  • 6 replies
  • 0 likes

subscribed to the €0,99 offer but spotify charged €9,99

I subscribed to the €0,99 special offer for three months but spotify charged me the full €9,99 - What happened there? Read many comments with similar issues?!Thanks for the help!

Casual Listener

I subscribed to the €0,99 special offer for three months but spotify charged me the full €9,99 - What happened there?  Read many comments with similar issues?! Thanks for the help!

TrueCherokee

Newbie

210 Views

1 replies

0 likes

  • 210 Views
  • 1 replies
  • 0 likes

Superuser Contribution Mehr als 3 offline Geräte möglich bei Premium Family?

Mir reichen 3 offline-Geräte nicht. Ich spiele mit dem Gedanken, für drei weitere Familienmitglieder Premium Family zu abonieren. Dann hätte ich ja noch 2 Benutzer frei. Könnte ich einen dazu verwenden, die Anzahl meiner eigenen offline-Geräte zu erh...

Newbie

Mir reichen 3 offline-Geräte nicht. Ich spiele mit dem Gedanken, für drei weitere Familienmitglieder Premium Family zu abonieren. Dann hätte ich ja noch 2 Benutzer frei. Könnte ich einen dazu verwend...

SergioDavid

Roadie

677 Views

1 replies

0 likes

  • 677 Views
  • 1 replies
  • 0 likes

Re: Student discount problems and spotify is charging me again

Boa Tarde!Gostaria que me ayudassem, pois ontem eu tentei me cadastrar no spotify premium para universitários e de certo! Coloquei o pagamento pelo cartão de crédito, e recebi uma mensagem: "Pré-autor aprovado no seu cartão - EBANX SPOTIFY valor RS 8...

Newbie

Boa Tarde! Gostaria que me ayudassem, pois ontem eu tentei me cadastrar no spotify premium para universitários e de certo! Coloquei o pagamento pelo cartão de crédito, e recebi uma mensagem: "Pré-au...

144 Views

0 replies

0 likes

  • 144 Views
  • 0 replies
  • 0 likes

Superuser Contribution Subscribing to premium doesn't work for me

I live in the Philiipines where we have a promo of just 129 pesos that is valid for one month which is like 3 dollars or so and all i have to do (According to my friend who has subbed to this before) is to just text SP129 if you're using Globe Prepai...

Newbie

I live in the Philiipines where we have a promo of just 129 pesos that is valid for one month which is like 3 dollars or so and all i have to do (According to my friend who has subbed to this before)...

LenEquez

Newbie

447 Views

4 replies

0 likes

  • 447 Views
  • 4 replies
  • 0 likes

Superuser Contribution "Insufficient credit on my prepaid card"

Whenever i enter the pin number to validate my subscription of 129 pesos for 3 months, a red notification pops indicating that i do not have enough credit on my prepaid card when i actually dooo have enough credit. What can i do so that i can still a...

Casual Listener

Whenever i enter the pin number to validate my subscription of 129 pesos for 3 months, a red notification pops indicating that i do not have enough credit on my prepaid card when i actually dooo have...

axlle

Newbie

836 Views

2 replies

0 likes

  • 836 Views
  • 2 replies
  • 0 likes

Premium doesnt work

My premium doesnt work. I already log out and uninstall the app but it still doesnt work. It's been a week already.

Casual Listener

My premium doesnt work. I already log out and uninstall the app but it still doesnt work. It's been a week already.

ezequiel1977

Newbie

190 Views

1 replies

0 likes

  • 190 Views
  • 1 replies
  • 0 likes

3 months 99 cents deal payment issue

I wanted to try 3 months 99 cents deal and there was an amount deduction from my account and my spotify account still is not premium help me

Visitor

I wanted to try 3 months 99 cents deal and there was an amount deduction  from my account and my spotify account still is  not premium help me

212 Views

0 replies

0 likes

  • 212 Views
  • 0 replies
  • 0 likes

Solved!!Superuser Contribution Spotify Premium Trial

Hello, I've been charged $10 instead of $0.99. I thought $0.99 for 3 months promotion was going on.

Newbie

Hello, I've been charged $10 instead of $0.99. I thought $0.99 for 3 months promotion was going on.

Alfredo

Roadie

337 Views

1 replies

0 likes

  • 337 Views
  • 1 replies
  • 0 likes

Family subscription and Premium subscription

Hi i was wondering if someone could help me. I had paid for my spotify premium, and then later that week i joined my Family subscription later. But i did not cancel my premium account first, i still get charged for it. What can i do?

Newbie

Hi i was wondering if someone could help me. I had paid for my spotify premium, and then later that week i joined my Family subscription later. But i did not cancel my premium account first, i still ...

165 Views

0 replies

0 likes

  • 165 Views
  • 0 replies
  • 0 likes

Superuser Contribution Purchased the 129 pesos for 3 months promo

I paid through dragonpay. I also tried logging out from my account but still, i have a free spotify account. What should I do?

Newbie

I paid through dragonpay. I also tried logging out from my account but still, i have a free spotify account. What should I do?

Alfredo

Roadie

473 Views

1 replies

0 likes

  • 473 Views
  • 1 replies
  • 0 likes

No me figura mas la cuenta premium

Contrate premium Y luego del primer mes ya no puedo utilizarlo

Newbie

Contrate premium Y luego del primer mes ya no puedo utilizarlo

osornios

Spotify Star

470 Views

1 replies

0 likes

Login
Other
  • 470 Views
  • 1 replies
  • 0 likes

I have purchased premium for 3 months, but have only got 1 month?

Hi spotify!For 1 month ago i bought spotify premium for 3 months. But now when i look at the date i can only hear for a month, and then i need to pay again? What's happend to my subscription?

Casual Listener

Hi spotify! For 1 month ago i bought spotify premium for 3 months. But now when i look at the date i can only hear for a month, and then i need to pay again? What's happend to my subscription? ...

Maxim

Spotify Star

469 Views

3 replies

0 likes

  • 469 Views
  • 3 replies
  • 0 likes

I have sent my son an invite for family but he can't join as it thinks he is in another country

My son has an iphone, which is showing as being in England but when he tries to join spotify family, spoitify blocks him as it thinks he is in another country

Newbie

My son has an iphone, which is showing as being in England but when he tries to join spotify family, spoitify blocks him as it thinks he is in another country

Maxim

Spotify Star

256 Views

1 replies

0 likes

  • 256 Views
  • 1 replies
  • 0 likes

Superuser Contribution Unli Subscription

Good day.I subscribed for a 3month unli subscription for 129 pesos that was stated on their advertisement. How come it will already end in 7 days??

Newbie

Good day. I subscribed for a 3month unli subscription for 129 pesos that was stated on their advertisement. How come it will already end in 7 days??

Alfredo

Roadie

293 Views

1 replies

0 likes

  • 293 Views
  • 1 replies
  • 0 likes

Solved!! I pay for spotify premium but don't work

I see this, and I don't know to solved this problem. I uninstall and install again this app but nothing, and the account si the same. Can someone help me?

Newbie

I see this, and I don't know to solved this problem. I uninstall and install again this app but nothing, and the account si the same. Can someone help me?

Maxim

Spotify Star

344 Views

1 replies

0 likes

  • 344 Views
  • 1 replies
  • 0 likes

Superuser Contribution Spark

My Spotify premium has all of a sudden stopped, I had gotton it through the spark $19 music pack. Is it meant to do this or is there something wrong? Spark still says I have premium but Spotify says I am using free.

Newbie

My Spotify premium has all of a sudden stopped, I had gotton it through the spark $19 music pack. Is it meant to do this or is there something wrong? Spark still says I have premium but Spotify says ...

Rodrigo-rmb

Casual Listener

501 Views

4 replies

0 likes

  • 501 Views
  • 4 replies
  • 0 likes