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Solved!! Duo/Family plan upgrade campaign issue

I am an existing Duo customer, and this evening I got an email from Spotify saying : “ Try Family for the next 2 months (at no extra cost) and go from 2 to 3 or more Premium accounts under one plan.”When I select to accept the offer and upgrade to Fa...

  • Music Fan
  • Susan_GP
  • Moderator
  • 5092 Views
  • 23 replies
  • 2 likes
  • 5092 Views
  • 23 replies
  • 2 likes

Superuser Contribution premium

i cant go premium using my prepaid simcard. i have enough balance help pls

  • Newbie
  • i cant go premium using my prepaid simcard. i have enough balance help pls
  • MonicaM_Bogota
  • Roadie
  • 129 Views
  • 1 replies
  • 0 likes
  • 129 Views
  • 1 replies
  • 0 likes

Superuser Contribution Paquete Premium Familiar

Hola, ¿saben que cantidad de cuentas mínimo hay que tener para pedir una cuenta familiar, y cuánto cuesta en Colombia?Hablando de ser la primera vez que utilizamos el servicio, ¿existe alguna promoción o descuento?Gracias.

  • Newbie
  • Hola, ¿saben que cantidad de cuentas mínimo hay que tener para pedir una cuenta familiar, y cuánto cuesta en Colombia? Hablando de ser la primera vez que utilizamos el servicio, ¿existe alguna promo...
  • MonicaM_Bogota
  • Roadie
  • 367 Views
  • 1 replies
  • 0 likes
  • 367 Views
  • 1 replies
  • 0 likes

Using itunes to pay for premium

Is there anyway i can use my itunes credit to get premium?

  • Newbie
  • Is there anyway i can use my itunes credit to get premium?
  • Maxim
  • Spotify Star
  • 139 Views
  • 1 replies
  • 0 likes
  • 139 Views
  • 1 replies
  • 0 likes

Problem with my family account

Since today my Spotify family account is not working, Spotify offers me to buy the premium version again. I'm the principal tenant of our family account. The payment for May is debited and the other members of our family account don't have problems. ...

  • Newbie
  • Since today my Spotify family account is not working, Spotify offers me to buy the premium version again. I'm the principal tenant of our family account. The payment for May is debited and the other ...
  • 121 Views
  • 0 replies
  • 0 likes
  • 121 Views
  • 0 replies
  • 0 likes

Error at subscrition payment

All of The sudden my subscrition got suspended and as I try to get it back, at Spotify website, I put my credit card info and after confirming, the website shows a loading circle but The page refresh, and The spaces with my info go empty again. Befor...

  • Casual Listener
  • All of The sudden my subscrition got suspended and as I try to get it back, at Spotify website, I put my credit card info and after confirming, the website shows a loading circle but The page refresh...
  • Augustosehn
  • Casual Listener
  • 210 Views
  • 2 replies
  • 0 likes
  • 210 Views
  • 2 replies
  • 0 likes

3 free spotify accounts - 1 not working

I have received 3 premium spotify accounts with my cell phone provider Rogers. I am currently using 2 of the premium accounts with me and my fiancé. Now I just purchased a tablet through Rogers under my account and I registered my mother for the acco...

  • Casual Listener
  • I have received 3 premium spotify accounts with my cell phone provider Rogers. I am currently using 2 of the premium accounts with me and my fiancé. Now I just purchased a tablet through Rogers under...
  • Maxim
  • Spotify Star
  • 282 Views
  • 3 replies
  • 0 likes
  • 282 Views
  • 3 replies
  • 0 likes

New 6 month subscription not working

I have just changed my fido plan and previously had 2 years free subscription wich I loved. I decided to change my plan last Sunday and was assured I would receive another 6 months free. (Main reason I went with fido again)Unfortunately this is not w...

  • Newbie
  • I have just changed my fido plan and previously had 2 years free subscription wich I loved. I decided to change my plan last Sunday and was assured I would receive another 6 months free. (Main reason...
  • Maxim
  • Spotify Star
  • 124 Views
  • 1 replies
  • 0 likes
  • 124 Views
  • 1 replies
  • 0 likes

Foi debitado 2 vezes no meu cartão

Boa tarde!No dia 24/04/2017, obtive o conhecimento da opção de utilizar a conta universitária, então entrei na minha conta e selecionei a opção. Encaminhei o documento comprobatório, conforme solicitado e no mesmo dia foi realizado o débito da conta ...

  • Newbie
  • Boa tarde! No dia 24/04/2017, obtive o conhecimento da opção de utilizar a conta universitária, então entrei na minha conta e selecionei a opção. Encaminhei o documento comprobatório, conforme solic...
  • 119 Views
  • 0 replies
  • 0 likes
  • 119 Views
  • 0 replies
  • 0 likes

Subscription paused

My subscription was paused as my card details changed. When I enter my new card details there's an error saying there is a problem with the card even though I have been using it online and in stores with no issues.

  • Newbie
  • My subscription was paused as my card details changed. When I enter my new card details there's an error saying there is a problem with the card even though I have been using it online and in stores ...
  • Maxim
  • Spotify Star
  • 170 Views
  • 1 replies
  • 0 likes
  • 170 Views
  • 1 replies
  • 0 likes

Payment update issues

Spotify Premium account user here receiving notifications that my credit card information needs to be updated (makes sense, as my zip code has changed). I've been online to update, and all over my account it acknowledges that I'm a Premium user. Howe...

  • Newbie
  • Spotify Premium account user here receiving notifications that my credit card information needs to be updated (makes sense, as my zip code has changed). I've been online to update, and all over my ac...
  • Maxim
  • Spotify Star
  • 168 Views
  • 1 replies
  • 0 likes
  • 168 Views
  • 1 replies
  • 0 likes

Can't activate my spotify premium P129

I input my 11digit number but there is no verification code that sends in to me. I cant use my subscription, what is the problem? I entered my right number and yet no codes was given or sent into me. I cant use my premium. I used my wifi and even my ...

  • Newbie
  • I input my 11digit number but there is no verification code that sends in to me. I cant use my subscription, what is the problem? I entered my right number and yet no codes was given or sent into me....
  • 92 Views
  • 0 replies
  • 0 likes
  • 92 Views
  • 0 replies
  • 0 likes

Superuser Contribution Spotify Premium for non-students, non-family

I am no longer a student, so i've been paying $9.99 a month since November. I got a new credit card so I had to update my payment info. It kept asking for my school...I am no longer a student so it won't let me continue. Is there no longer a premium ...

  • Newbie
  • I am no longer a student, so i've been paying $9.99 a month since November. I got a new credit card so I had to update my payment info. It kept asking for my school...I am no longer a student so it w...
  • MaryS
  • Roadie
  • 427 Views
  • 1 replies
  • 1 likes
  • 427 Views
  • 1 replies
  • 1 likes

Superuser Contribution Billed but no premium

I have been charged for a month but neither my new spotify account or my old one are premium. Both still free accounts. I have uninstalled and reinstalled. I've tried with email address and facebook amd nothing.Can anyone helpta Jess

  • Casual Listener
  • I have been charged for a month but neither my new spotify account or my old one are premium. Both still free accounts. I have uninstalled and reinstalled. I've tried with email address and facebook ...
  • MaryS
  • Roadie
  • 178 Views
  • 3 replies
  • 0 likes
  • 178 Views
  • 3 replies
  • 0 likes

Superuser Contribution From ordinary premium to student subscription

Hey, I am a student who would like to change my subscription from ordinary premium to a student premium, because of the lower fee. I can't seem to find a way to do this. In advance, thanks.Tor

  • Newbie
  • Hey, I am a student who would like to change my subscription from ordinary premium to a student premium, because of the lower fee. I can't seem to find a way to do this.   In advance, thanks. ...
  • MaryS
  • Roadie
  • 102 Views
  • 1 replies
  • 0 likes
  • 102 Views
  • 1 replies
  • 0 likes

Pagamento

Mi avete addebitato due volte la cifra di 4.99€ senza avermi dato la versione premium. Chiedo la restituzione dei due mimporti di 4.99€ non ho nessun account premium.

  • Newbie
  • Mi avete addebitato due volte la cifra di 4.99€ senza avermi dato la versione premium. Chiedo la restituzione dei due mimporti di 4.99€ non ho nessun account premium.
  • Jacob
  • Community Legend
  • 122 Views
  • 1 replies
  • 0 likes
  • 122 Views
  • 1 replies
  • 0 likes

Cobrado duas vezes

Spotify, quando fui fazer a conta premium não consegui fazer o download do arquivo da minha declaração de universitário e com isso não concluiu, entretanto, ja veio cobrando no meu cartão de crédito! Sendo que a página fechou e eu abri outra e acabei...

  • Visitor
  • Spotify, quando fui fazer a conta premium não consegui fazer o download do arquivo da minha declaração de universitário e com isso não concluiu, entretanto, ja veio cobrando no meu cartão de crédito!...
  • Jacob
  • Community Legend
  • 167 Views
  • 1 replies
  • 0 likes
  • 167 Views
  • 1 replies
  • 0 likes

Solved!! Help Please!!

i cant remember the email of the account im being charged for can some please help me figure out how to recover a email for a spotify account all i have to go by is the receipt on my credit card

  • Casual Listener
  • i cant remember the email of the account im being charged for can some please help me figure out how to recover a email for a spotify account all i have to go by is the receipt on my credit card 
  • Certified519
  • Casual Listener
  • 253 Views
  • 2 replies
  • 0 likes
  • 253 Views
  • 2 replies
  • 0 likes

Subscribed as Student to Wrong Account!

Hello I quickly asssociated my college and information to the wrong account and when I closed the subscription and tried to set it up on the correct account it wouldn't allow it saying it was connected to another account. What do I do?

  • Visitor
  • Hello I quickly asssociated my college and information to the wrong account and when I closed the subscription and tried to set it up on the correct account it wouldn't allow it saying it was connect...
  • Jacob
  • Community Legend
  • 133 Views
  • 1 replies
  • 0 likes
  • 133 Views
  • 1 replies
  • 0 likes

Solved!! I am being billed $9.99 a month but can't find my Spotify account. Need help!!!

I have a Spotify account out there and I am guessing it is a Premium account. I have no idea what email address it's under or what the username is. I want to cancel it but I can't find it. Can someone please help me. I don't want to be billed anymore...

  • Newbie
  • I have a Spotify account out there and I am guessing it is a Premium account.  I have no idea what email address it's under or what the username is.  I want to cancel it but I can't find it...
  • Jacob
  • Community Legend
  • 281 Views
  • 1 replies
  • 0 likes
  • 281 Views
  • 1 replies
  • 0 likes

Want my money back

Okay I've never used spotify in my life and I look at my bank account and see that I was charged two payments this is ridiculous I want my money back. I made an account to get into this but as soon as I get my money back I'm deleting my account.

  • Newbie
  • Okay I've never used spotify in my life and I look at my bank account and see that I was charged two payments this is ridiculous I want my money back. I made an account to get into this but as soon a...
  • Jacob
  • Community Legend
  • 120 Views
  • 1 replies
  • 0 likes
  • 120 Views
  • 1 replies
  • 0 likes