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Please see below the most popular frequently asked questions.

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Please see below the current ongoing issues which are under investigation.

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Subscriptions

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Forum Posts

Solved!! Duo/Family plan upgrade campaign issue

I am an existing Duo customer, and this evening I got an email from Spotify saying : “ Try Family for the next 2 months (at no extra cost) and go from 2 to 3 or more Premium accounts under one plan.”When I select to accept the offer and upgrade to Fa...

  • Music Fan
  • nacho121
  • Visitor
  • 12133 Views
  • 24 replies
  • 2 likes
  • 12133 Views
  • 24 replies
  • 2 likes

Superuser Contribution Double charged

I know there are several posts about the same topic, but none of them details the transactions very much and I don't know if I have been double charged before so I don't know if it's normal.I was charged twice this month but each payment has two diff...

  • Newbie
  • I know there are several posts about the same topic, but none of them details the transactions very much and I don't know if I have been double charged before so I don't know if it's normal. I was c...
  • Julian
  • Moderator
  • 175 Views
  • 1 replies
  • 0 likes
  • 175 Views
  • 1 replies
  • 0 likes

cancled premium but is still able to use premium and is still charged

I canceled my one month trial of premium and it said I was back to free Spotify on my account but I was still able to use premium and I was still being charged for it even though on my account it said I was using the free Spotify

  • Visitor
  • I canceled my one month trial of premium and it said I was back to free Spotify on my account but I was still able to use premium and I was still being charged for it even though on my account it sai...
  • kejt_
  • Community Legend
  • 134 Views
  • 1 replies
  • 0 likes
  • 134 Views
  • 1 replies
  • 0 likes

Superuser Contribution 3 Month Promo @0.99/month

Hello Spotify, I've signed up through the .099/promo and have been charged the full raste of 9.99 a week after my 1 week subscription has ended. Please look into this and kindly apply the promo as I'm a brand new customer never signed up before and t...

  • Newbie
  • Hello Spotify,    I've signed up through the .099/promo and have been charged the full raste of 9.99 a week after my 1 week subscription has ended.  Please look into this and kindly ...
  • Jack
  • Roadie
  • 446 Views
  • 3 replies
  • 0 likes
  • 446 Views
  • 3 replies
  • 0 likes

1 week premium trial without my request

Today I opened my free spotify and they activated the 1 week premium trial without my request. I want to deactivate it, because I want to use this chance when I really need it. Somebody can tell me how can I deactivate it? I don't need the premium ve...

  • Newbie
  • Today I opened my free spotify and they activated the 1 week premium trial without my request. I want to deactivate it, because I want to use this chance when I really need it. Somebody can tell me h...
  • Maxim
  • Spotify Star
  • 150 Views
  • 1 replies
  • 0 likes
  • 150 Views
  • 1 replies
  • 0 likes

3 month trial

Created new account and everytime I go to use the 3 months for £0.99 it keeps saying I've already took a similar offer but I've only just created my account?

  • Newbie
  • Created new account and everytime I go to use the 3 months for £0.99 it keeps saying I've already took a similar offer but I've only just created my account?
  • Maxim
  • Spotify Star
  • 161 Views
  • 1 replies
  • 0 likes
  • 161 Views
  • 1 replies
  • 0 likes

i wasnt able to buy premium yet spotify charged my money

2 days ago i ordered to buy student premium but i wasnt a student in any of those schools that u selected for that i didnt get premium to my account but when i checked my card money was taken.

  • Newbie
  • 2 days ago i ordered to buy student premium but i wasnt a student in any of those schools that u selected for that i didnt get premium to my account but when i checked my card money was taken.
  • Maxim
  • Spotify Star
  • 158 Views
  • 1 replies
  • 0 likes
  • 158 Views
  • 1 replies
  • 0 likes

Cant join a family subscribtion in my country

Me and my family live in curacao and want to get spoyify but when we try to is says it is unavailable in your country. What do i do? My mother went to the netherlands on holiday and try to make a family subscribtion but that didnt work either because...

  • Casual Listener
  • Me and my family live in curacao and want to get spoyify but when we try to is says it is unavailable in your country. What do i do? My mother went to the netherlands on holiday and try to make a fam...
  • Maxim
  • Spotify Star
  • 149 Views
  • 1 replies
  • 0 likes
  • 149 Views
  • 1 replies
  • 0 likes

Cobrança indevida

Sou usuária premium e no dia 03/06 tive o valor de R$ 16,90 faturado em meu cartão de crédito.Entretanto, em 05/06 uma nova cobrança no valor de R$ 150,47 denominada EBANX PN A4TUOS também foi faturada. O único serviço do EBANX ao qual faço uso é par...

  • Newbie
  • Sou usuária premium e no dia 03/06 tive o valor de R$ 16,90 faturado em meu cartão de crédito. Entretanto, em 05/06 uma nova cobrança no valor de R$ 150,47 denominada EBANX PN A4TUOS também foi...
  • Marcelojjb
  • Newbie
  • 321 Views
  • 2 replies
  • 0 likes
  • 321 Views
  • 2 replies
  • 0 likes

Cant pay 0,99€ with PayPal

Hi,whenever pay the 3 months (for a new account) with PayPal,the page switches back to the paying methods. The moneyis not removed from my PayPal account. The PP support says,it has to be a problem/bug by spotify. Changing the device/network/browser ...

  • Casual Listener
  • Hi, whenever pay the 3 months (for a new account) with PayPal, the page switches back to the paying methods. The money is not removed from my PayPal account. The PP support says, it has to be a p...
  • Maxim
  • Spotify Star
  • 190 Views
  • 3 replies
  • 0 likes
  • 190 Views
  • 3 replies
  • 0 likes

i want to cancel my subscription

i want to cancel spotify , how do i do this ? 

  • Visitor
  • i want to cancel spotify , how do i do this ?  
  • Maxim
  • Spotify Star
  • 145 Views
  • 1 replies
  • 0 likes
  • 145 Views
  • 1 replies
  • 0 likes

I can't buy premium

I'm trying to buy premium first it takes money after give it back. Can anyone help me

  • Casual Listener
  • I'm trying to buy premium first it takes money after give it back. Can anyone help me
  • Maxim
  • Spotify Star
  • 161 Views
  • 3 replies
  • 0 likes
  • 161 Views
  • 3 replies
  • 0 likes

Solved!! Me han pasado de UNLIMITED a FREE... Yo quiero volver a UNLIMITED

Hola,Spotify me ha pasado de Unlimited (llevo años con esta cuenta) a FREE, sin pedirme mi opinión. De repente apareció un mensaje diciendo que tenía que actualizar mis datos de pagos (son los mismos desde hace años, no he cambiado de cuenta) y luego...

  • Music Fan
  • Hola, Spotify me ha pasado de Unlimited (llevo años con esta cuenta) a FREE, sin pedirme mi opinión. De repente apareció un mensaje diciendo que tenía que actualizar mis datos de pagos (son los mism...
  • OviiiOne
  • Community Legend
  • 262 Views
  • 1 replies
  • 0 likes
  • 262 Views
  • 1 replies
  • 0 likes

activating code premium

Hello ! I receive activating code for spotify premium for 3 months but i dont know where to add it.

  • Newbie
  • Hello ! I receive activating code for spotify premium for 3 months but i dont know where to add it. 
  • OviiiOne
  • Community Legend
  • 161 Views
  • 1 replies
  • 0 likes
  • 161 Views
  • 1 replies
  • 0 likes

Change country without upgrade to Premium Family

Hi there,I just moved from Germany to Switzerland and wanted to update my payment details (add a Swiss credit card instead of my German Paypal Account, which I had to delete). Right now I have a subscription to Spotify Premium and would like to keep ...

  • Casual Listener
  • Hi there, I just moved from Germany to Switzerland and wanted to update my payment details (add a Swiss credit card instead of my German Paypal Account, which I had to delete). Right now I have a su...
  • Maxim
  • Spotify Star
  • 189 Views
  • 3 replies
  • 0 likes
  • 189 Views
  • 3 replies
  • 0 likes

I appear in my account of the card that still paid, Spotify Premmium

Good evening, I'm very grateful to use Spotify, but a few months ago, I dropped Spotify Premmium, but after that it still discounted me on my card ticket. I need a solution. Thank you. Sincerely, Nadia

  • Newbie
  • Good evening, I'm very grateful to use Spotify, but a few months ago, I dropped Spotify Premmium, but after that it still discounted me on my card ticket. I need a solution. Thank you. Sincerely, Nad...
  • Maxim
  • Spotify Star
  • 116 Views
  • 1 replies
  • 0 likes
  • 116 Views
  • 1 replies
  • 0 likes

Subscription

I am on premium & want to go to free as I am not using it lotsThanks

  • Newbie
  • I am on premium & want to go to free as I am not using it lots Thanks
  • Maxim
  • Spotify Star
  • 112 Views
  • 1 replies
  • 0 likes
  • 112 Views
  • 1 replies
  • 0 likes

Superuser Contribution Premium

I have been paying for premium family plan and I'm not getting the service on my phone.

  • Casual Listener
  • I have been paying for premium family plan and I'm not getting the service on my phone.
  • michele7901
  • Casual Listener
  • 169 Views
  • 2 replies
  • 0 likes
  • 169 Views
  • 2 replies
  • 0 likes

Superuser Contribution Premium won't change to Student premium

I wanted to get the Student Premium and I did all of the things necessary. I got a mail saying the documents got verified and I had to back to the Spotify page to continue my purchase. I bought the regular premium and to get the student one I had to ...

  • Newbie
  • I wanted to get the Student Premium and I did all of the things necessary. I got a mail saying the documents got verified and I had to back to the Spotify page to continue my purchase. I bought the r...
  • Maria_B
  • Moderator
  • 189 Views
  • 1 replies
  • 0 likes
  • 189 Views
  • 1 replies
  • 0 likes

Problemas con inscripción en plan familiar

Hola, hace un par de meses me inscribí en el plan familiar y pude inscribir a 2 familiares sin ningún inconveniente. Un mes después me desactivaron la cuenta y quedamos con el servicio gratuito, evento que nosotros tuvo a mis familiares y a mi molest...

  • Visitor
  • Hola, hace un par de meses me inscribí en el plan familiar y pude inscribir a 2 familiares sin ningún inconveniente. Un mes después me desactivaron la cuenta y quedamos con el servicio gratuito, even...
  • osornios
  • Spotify Star
  • 227 Views
  • 1 replies
  • 0 likes
  • 227 Views
  • 1 replies
  • 0 likes

How do I import my playlist from my FB account to my premium account?

Hi I just got a premium account (from my telephone service provider). I connected it with my Facebook account (where I had made several playlists), but the playlists do not show in my new premium account (not even when I log into Spotify through my F...

  • Newbie
  • Hi    I just got a premium account (from my telephone service provider). I connected it with my Facebook account (where I had made several playlists), but the playlists do not show in my ...
  • osornios
  • Spotify Star
  • 233 Views
  • 1 replies
  • 0 likes
  • 233 Views
  • 1 replies
  • 0 likes