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Solved!! How do I buy more listening hours for audiobooks

We have a Premium Family Plan. My husband is trying to listen to an Audiobook but he got cut off because apparently there are only a certain number of hours per month you can listen? Other than the fact that this makes zero sense (WHY???) I am trying...

Regular

Markogden

Visitor

130649 Views

69 replies

10 likes

Premium for Family
  • 130649 Views
  • 69 replies
  • 10 likes

Solved!! Basic Individual plan vs any premium plan

What are the actual differences between the Basic Individual plan and the premium ones? Looks like it might be the access to the audiobooks, but spotify doesn't make it clear.

Casual Listener

Yordan

Moderator

62161 Views

87 replies

4 likes

  • 62161 Views
  • 87 replies
  • 4 likes

Solved!! I pay for spotify premium but don't work

I see this, and I don't know to solved this problem. I uninstall and install again this app but nothing, and the account si the same. Can someone help me?

Newbie

I see this, and I don't know to solved this problem. I uninstall and install again this app but nothing, and the account si the same. Can someone help me?

Maxim

Spotify Star

344 Views

1 replies

0 likes

  • 344 Views
  • 1 replies
  • 0 likes

Superuser Contribution Spark

My Spotify premium has all of a sudden stopped, I had gotton it through the spark $19 music pack. Is it meant to do this or is there something wrong? Spark still says I have premium but Spotify says I am using free.

Newbie

My Spotify premium has all of a sudden stopped, I had gotton it through the spark $19 music pack. Is it meant to do this or is there something wrong? Spark still says I have premium but Spotify says ...

Rodrigo-rmb

Casual Listener

499 Views

4 replies

0 likes

  • 499 Views
  • 4 replies
  • 0 likes

Superuser Contribution Wrong offer

So I checked my email and i noticed two different offers. Just wanted to point it out.

Casual Listener

So I checked my email and i noticed two different offers. Just wanted to point it out.

SemiraEris

Casual Listener

295 Views

2 replies

0 likes

  • 295 Views
  • 2 replies
  • 0 likes

Unable to purchase premium?

I have an american express card and I tried to purchase the $.99 deal but everytime I click "Start my spotify premium" it says that I need to try another payment.

Casual Listener

I have an american express card and I tried to purchase the $.99 deal but everytime I click "Start my spotify premium" it says that I need to try another payment.

ratposer

Casual Listener

305 Views

4 replies

0 likes

  • 305 Views
  • 4 replies
  • 0 likes

Falso anuncio de 3 meses por de 900,00

Publicidad engañosa. Cuando fui a pagar me facturaron el valor normal del mes y no 900.0

Newbie

Publicidad engañosa. Cuando fui a pagar me facturaron el valor normal del mes y no 900.0

209 Views

0 replies

0 likes

  • 209 Views
  • 0 replies
  • 0 likes

Superuser Contribution I can't pay

Hi, im wondering if something is wrong with my account because i can't pay to get a premium subscription, i've already try several times to pay with my debit card and it's just refused.Can i get the currently promotion (3 months for 99.00 pesos ?

Newbie

Hi, im wondering if something is wrong with my account because i can't pay to get a premium subscription, i've already try several times to pay with my debit card and it's just refused. Can i get ...

SergioDavid

Roadie

285 Views

1 replies

0 likes

  • 285 Views
  • 1 replies
  • 0 likes

Me cobran spotify premium y no me da el servicio

Quise aprobechar la oferta de 3 meses de spotify por 9 pesos mexicanos y me aparecia este mensaje: Ups, parece que tu tarjeta o proveedor de pago están teniendo un mal día. No te preocupes, no se ha cargado ningún pago. Inténtalo de nuevo o usa otro ...

Casual Listener

Quise aprobechar la oferta de 3 meses de spotify por 9 pesos mexicanos y me aparecia este mensaje:  Ups, parece que tu tarjeta o proveedor de pago están teniendo un mal día. No te preocupes, n...

lejagarzon

Casual Listener

1040 Views

4 replies

1 likes

  • 1040 Views
  • 4 replies
  • 1 likes

Superuser Contribution Subscription Ends Ahead of Expected Due

Hi, i am supposedly registered for 3 months availing the 129/3mos promo, but spotify notified me that I only have 7 days. Means my subscription effectivity is only 1month. Help please, thanks

Newbie

Hi, i am supposedly registered for 3 months availing the 129/3mos promo, but spotify notified me that I only have 7 days. Means my subscription effectivity is only 1month. Help please, thanks

SergioDavid

Roadie

246 Views

1 replies

0 likes

  • 246 Views
  • 1 replies
  • 0 likes

Superuser Contribution Invalid pin

Hi. I tried to apply for 3months for 129pesos on spotify i put my number and they say that i should put the pin they will sent to me but its taking too long to receive so i refresh it came back to the number typing and when i tried again i received t...

Newbie

Hi. I tried to apply for 3months for 129pesos on spotify i put my number and they say that i should put the pin they will sent to me but its taking too long to receive so i refresh it came back to th...

SergioDavid

Roadie

476 Views

1 replies

0 likes

  • 476 Views
  • 1 replies
  • 0 likes

Superuser Contribution .99 promo won't work even though its your first promo

I tried to get the .99 cents promo but it tries to charge me 9.99 even though I have never used a Spotify promo before. It says something about me living in Quebec so it doesn't work, but I don't live in Quebec.

Casual Listener

I tried to get the .99 cents promo but it tries to charge me 9.99 even though I have never used a Spotify promo before. It says something about me living in Quebec so it doesn't work, but I don't liv...

Spotifyguy3

Casual Listener

267 Views

2 replies

0 likes

  • 267 Views
  • 2 replies
  • 0 likes

How to get in touch with customer service?

I was having an issue which havent been solved. I sent mails and everything but I still get charged. Any help please?

Casual Listener

I was having an issue which havent been solved. I sent mails and everything but I still get charged. Any help please?

Jacob

Community Legend

261 Views

1 replies

0 likes

  • 261 Views
  • 1 replies
  • 0 likes

Superuser Contribution Spotify premium

So I wanted to get the deal for the three upcoming months but I accidentally hit the free trial and then went and bought the deal for .99 for three months. When I go to my account it does not show my subscription as being the paid one but I paid for ...

Newbie

So I wanted to get the deal for the three upcoming months but I accidentally hit the free trial and then went and bought the deal for .99 for three months. When I go to my account it does not show my...

JuanCamilo

Roadie

243 Views

1 replies

0 likes

  • 243 Views
  • 1 replies
  • 0 likes

Superuser Contribution Problem with premium

Hi, i've paid 1 month of spotify premium and i've recived an email that confirm my payment, but on my iPhone app and on my windows app the account is still free.When i click the account button and open my account option in web page the account type i...

Casual Listener

Hi, i've paid 1 month of spotify premium and i've recived an email that confirm my payment, but on my iPhone app and on my windows app the account is still free. When i click the account button and ...

Matitona95

Casual Listener

413 Views

5 replies

0 likes

  • 413 Views
  • 5 replies
  • 0 likes

No puedo ingresar mi tarjeta a premium

Por que no puedo ingresar mi tarjeta para contratar premium, me dice que mi banco está teniendo un mal día pero agrego otras tarjetas y tampoco se puede, quiero premium pero no lo puedo contratar ayuda por favor

Newbie

Por que no puedo ingresar mi tarjeta para contratar premium, me dice que mi banco está teniendo un mal día pero agrego otras tarjetas y tampoco se puede, quiero premium pero no lo puedo contratar ayu...

josebar

Casual Listener

229 Views

1 replies

0 likes

  • 229 Views
  • 1 replies
  • 0 likes

Superuser Contribution Can't listen

So I recently canceled my family premium account but it says it will last until 7/27. The rest of my family is blocked out from listening to music and it's stuck on almost a "free" mode while I get to listen to music.

Newbie

So I recently canceled my family premium account but it says it will last until 7/27. The rest of my family is blocked out from listening to music and it's stuck on almost a "free" mode while I get t...

SergioDavid

Roadie

232 Views

1 replies

0 likes

  • 232 Views
  • 1 replies
  • 0 likes

Me estan cobrando y soy free!!... necesito un contacto de spotify para enviar correo

Necesito un contacto para escribir a la gente de spotify ya que me estam facturando pero ya di de baja mi cuenta premium

Newbie

Necesito un contacto para escribir a la gente de spotify ya que me estam facturando pero ya di de baja mi cuenta premium

osornios

Spotify Star

216 Views

1 replies

0 likes

  • 216 Views
  • 1 replies
  • 0 likes

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Newbie

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Jacob

Community Legend

224 Views

1 replies

0 likes

  • 224 Views
  • 1 replies
  • 0 likes

3 months premium offer

I just purchased 3 months of spotify premium based on an ad that said i could by a low price, i enterd my card info and am logged in on my phone, but it keeps telling me to get premium, and i can't save any songs or so

Newbie

I just purchased 3 months of spotify premium based on an ad that said i could by a low price, i enterd my card info and am logged in on my phone, but it keeps telling me to get premium, and i can't s...

Hachikoaeg

Casual Listener

206 Views

1 replies

0 likes

  • 206 Views
  • 1 replies
  • 0 likes

Purchase premium with Visa Gift Card?

hello, so i want to repurchase spotify premium with a visa gift card, but i'm recieving an error message saying that my card provider is "having a bad day" and i cannot purchase premium. i have purchased premium in the past with a visa gift card and ...

Newbie

hello, so i want to repurchase spotify premium with a visa gift card, but i'm recieving an error message saying that my card provider is "having a bad day" and i cannot purchase premium. i have purch...

osornios

Spotify Star

2178 Views

1 replies

0 likes

  • 2178 Views
  • 1 replies
  • 0 likes

Deceptive Advertising via e-mail

So I am curious why I am receiving advertising e-mails that appear to be a bait and switch. It has a much better deal in the subject line that I am actually eligible for in the body of the email. The email subject says "3days left: $0.99 for 3 months...

Newbie

So I am curious why I am receiving advertising e-mails that appear to be a bait and switch. It has a much better deal in the subject line that I am actually eligible for in the body of the email. The...

ZedisLapedis

Newbie

368 Views

2 replies

2 likes

Subscription
  • 368 Views
  • 2 replies
  • 2 likes