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Forum Posts

Solved!! Duo/Family plan upgrade campaign issue

I am an existing Duo customer, and this evening I got an email from Spotify saying : “ Try Family for the next 2 months (at no extra cost) and go from 2 to 3 or more Premium accounts under one plan.”When I select to accept the offer and upgrade to Fa...

Music Fan

TiBlack

Newbie

21925 Views

28 replies

4 likes

  • 21925 Views
  • 28 replies
  • 4 likes

3 month trial

I need help, I had to wait to start my 3 month for .99$ trial.. and when ever I remembered I was driving and now I can't find it! Please help I would like to use that trial.

Newbie

I need help, I had to wait to start my 3 month for .99$ trial.. and when ever I remembered I was driving and now I can't find it! Please help I would like to use that trial.

Maxim

Spotify Star

175 Views

1 replies

0 likes

  • 175 Views
  • 1 replies
  • 0 likes

Updating address information

I have family account. I do not remember the exact address I have inputted in my info. How can I update it. My wife can not use spotify as a family member. I do not want to create a new account. Please help me asap.

Casual Listener

I have family account. I do not remember the exact address I have inputted in my info. How can I update it. My wife can not use spotify as a family member. I do not want to create a new account. Plea...

Jumpy

Roadie

348 Views

3 replies

0 likes

  • 348 Views
  • 3 replies
  • 0 likes

Bill being processed even if not premium

So I tried to get the student premium deal, entered my information, I got notified that the bill or transaction is being processed, then found out I needed SheerID verification (my school Las Piñas City National Science High School doesn't support it...

Casual Listener

So I tried to get the student premium deal, entered my information, I got notified that the bill or transaction is being processed, then found out I needed SheerID verification (my school Las Piñas C...

ZayyirUlric

Casual Listener

207 Views

1 replies

0 likes

  • 207 Views
  • 1 replies
  • 0 likes

J'ai été débité durant ma période d'essai

Bonjour,Le dernier jour de l'offre 3 mois gratuit premium du mois de juin 2017 (26 Juin 2017), j'ai souscris à un abonnement premium.J'aimerais savoir pourquoi j'ai été débité de 9€99 durant ma période d'essai.A noté que sur mon compte, je possède ce...

Casual Listener

 Bonjour, Le dernier jour de l'offre 3 mois gratuit premium du mois de juin 2017 (26 Juin 2017), j'ai souscris à un abonnement premium. J'aimerais savoir pourquoi j'ai été débité de 9€99 duran...

johann742700

Casual Listener

560 Views

2 replies

0 likes

Account
Premium
Subscription
  • 560 Views
  • 2 replies
  • 0 likes

Pay

I am trying to pay you with my bank card

Regular

I am trying to pay you with my bank card

157 Views

0 replies

0 likes

  • 157 Views
  • 0 replies
  • 0 likes

Me cobraron 2 veces la promoción de 3 meses por $9 y aún así no me la habilitaron.

En mi tarjeta de débito se me hicieron dos cargos de $9.00 cada uno, dando un cargo total de $18.00 a nombre de Spotify, hubiera entendido el primer cargo pero el segundo es inaudito, y aún así no me la hicieron válido pero si me lo cobraron.

Newbie

En mi tarjeta de débito se me hicieron dos cargos de $9.00 cada uno, dando un cargo total de $18.00 a nombre de Spotify, hubiera entendido el primer cargo pero el segundo es inaudito, y aún así no me...

osornios

Spotify Star

315 Views

5 replies

0 likes

  • 315 Views
  • 5 replies
  • 0 likes

Superuser Contribution cant pay with PayPal balance

Why cant i pay with my PayPal balance? I have done so for three months in a row and all of a sudden the only acceptable method is with credit card. And there is enough money on my paypal.

Newbie

Why cant i pay with my PayPal balance? I have done so for three months in a row and all of a sudden the only acceptable method is with credit card. And there is enough money on my paypal.

Alfredo

Roadie

962 Views

1 replies

0 likes

  • 962 Views
  • 1 replies
  • 0 likes

Superuser Contribution Re: 3 month premium deal at $0.99

Hi, I recently used the advanytage of 3 month premium deal at $0.99, however, they charged me 9.99 instead, what do do? Daniel

Newbie

Hi, I recently used the advanytage of 3 month premium deal at $0.99, however, they charged me 9.99 instead, what do do?   Daniel

Alfredo

Roadie

204 Views

1 replies

0 likes

  • 204 Views
  • 1 replies
  • 0 likes

Getting a refund

I am in Canada and I currently got a contract with Rogers. I learned you could get spotify premium for free through Rogers after I signed up for 3 months for 9.99. I contacted Rogers and they said I could get free premium through them but I would hav...

Newbie

I am in Canada and I currently got a contract with Rogers. I learned you could get spotify premium for free through Rogers after I signed up for 3 months for 9.99. I contacted Rogers and they said I ...

Maxim

Spotify Star

165 Views

1 replies

0 likes

  • 165 Views
  • 1 replies
  • 0 likes

Pre paid card won't work

I bought a pre paid card a few months ago and literally took hours to put it onto my Spotify account. Months went by and it expired so I bought a new card and have had the same difficulty. I ended up deleting my Spotify account (losing all my playlis...

Newbie

I bought a pre paid card a few months ago and literally took hours to put it onto my Spotify account. Months went by and it expired so I bought a new card and have had the same difficulty. I ended up...

Maxim

Spotify Star

179 Views

1 replies

0 likes

  • 179 Views
  • 1 replies
  • 0 likes

Studentenkorting

Beste, Ik heb mijn gegevens in moeten vullen omdat ik student ben. Dus heb ik al mijn betaalgegevens op moeten geven. DIt moest met een creditcard wat ik al raar vond?? Daarnaast moest ik mijn gewone bankrekening invullen waarbij ik eerste maand grat...

Newbie

Beste,   Ik heb mijn gegevens in moeten vullen omdat ik student ben. Dus heb ik al mijn betaalgegevens op moeten geven. DIt moest met een creditcard wat ik al raar vond?? Daarnaast moest ik mi...

144 Views

0 replies

0 likes

  • 144 Views
  • 0 replies
  • 0 likes

No PIN sent

Hi! I am getting stressed already. I've been trying to get premium for the second time. My first subscription was okay. However, this time i can not register anymore. Several times i entered my mobile number but its not giving me the PIN. I am paying...

Newbie

Hi! I am getting stressed already. I've been trying to get premium for the second time. My first subscription was okay. However, this time i can not register anymore. Several times i entered my mobil...

153 Views

0 replies

0 likes

  • 153 Views
  • 0 replies
  • 0 likes

Paypal Account

I dont know wich paypal account i use to pay month by month, doesnt appear on my receipts, only appears the charge ($$) how can i do to know wich paypal account is?

Casual Listener

I dont know wich paypal account i use to pay month by month, doesnt appear on my receipts, only appears the charge ($$) how can i do to know wich paypal account is?

210 Views

0 replies

0 likes

  • 210 Views
  • 0 replies
  • 0 likes

Solved!! Premium I bought on android doesn't work, but works on desktop.

Hello! I've recently bought 2 months prepaid for Spotify premium on my android phone but however, it does not recognise me of being premium on my phone but my desktop app says I am premium. Is there any way of fixing this or do I wait longer after th...

Casual Listener

Hello!     I've recently bought 2 months prepaid for  Spotify premium on my android phone but however, it does not recognise me of being premium on my phone but my desktop app says I...

Habdank

Music Fan

397 Views

4 replies

1 likes

  • 397 Views
  • 4 replies
  • 1 likes

I am unable to change my subscription from Family Plan to Premium

I have Family Plan and I want to come back to Premium. When I try to change this in the Subscription options in my account settings, I keep getting an error message, something like "Something went wrong. Please, try again later". I tried many times i...

Casual Listener

I have Family Plan and I want to come back to Premium. When I try to change this in the Subscription options in my account settings, I keep getting an error message, something like "Something we...

138 Views

0 replies

0 likes

  • 138 Views
  • 0 replies
  • 0 likes

Spotify no me permite cancelar mi plan familiar y volver a premium

Hola, tengo plan familiar y estoy tratando de cambiar a plan premium individual pero me sale un error: "Ups, algo ha salido mal. Por favor, intenta de nuevo más tarde." ¡Podrían por favor ayudarme a cambiar mi suscripción?

Newbie

Hola, tengo plan familiar y estoy tratando de cambiar a plan premium individual pero me sale un error: "Ups, algo ha salido mal. Por favor, intenta de nuevo más tarde." ¡Podrían por favor ayudarme a ...

Roski

Casual Listener

279 Views

1 replies

2 likes

  • 279 Views
  • 1 replies
  • 2 likes

Subscription and payment page blank

Hi,I've just got a new phone and it comes with 2 years free spotify so im trying to go on to my account and downgrade to the free version of spotify and remove my payment details. As this is what Vodafone asked me to do to set up my free subscription...

Newbie

Hi, I've just got a new phone and it comes with 2 years free spotify so im trying to go on to my account and downgrade to the free version of spotify and remove my payment details. As this is what V...

175 Views

0 replies

0 likes

  • 175 Views
  • 0 replies
  • 0 likes

verzilveren giftcard/headspace

Mijn spotify premium abonnement liep na het verzilveren van mijn giftcards tot 28-3-2018. Later zag ik een aanbieding van 3 maanden spotify premium en headspace voor 9,99 euro en daarna voor 14.99 euro/mnd....maar nu loopt mijn abonnement ineens maar...

Casual Listener

Mijn spotify premium abonnement liep na het verzilveren van mijn giftcards tot 28-3-2018.  Later zag ik een aanbieding van 3 maanden spotify premium en headspace voor 9,99 euro en daarna voor 1...

195 Views

0 replies

0 likes

  • 195 Views
  • 0 replies
  • 0 likes

Superuser Contribution Insufficient Fund on my Mobile Number

I live in the Philippines, and the amount of spotify premium for 3 days is exactly P129.00. Earlier, I loaded my mobile phone an amount of P140.00 just to be sure that I get to register quickly and with no issues, but as I register, they said my mobi...

Newbie

I live in the Philippines, and the amount of spotify premium for 3 days is exactly P129.00. Earlier, I loaded my mobile phone an amount of P140.00 just to be sure that I get to register quickly and w...

SergioDavid

Roadie

219 Views

1 replies

0 likes

  • 219 Views
  • 1 replies
  • 0 likes

Superuser Contribution Can't listen

So I recently canceled my family premium account but it says it will last until 7/27. The rest of my family is blocked out from listening to music and it's stuck on almost a "free" mode while I get to listen to music.

Newbie

So I recently canceled my family premium account but it says it will last until 7/27. The rest of my family is blocked out from listening to music and it's stuck on almost a "free" mode while I get t...

SergioDavid

Roadie

195 Views

1 replies

0 likes

  • 195 Views
  • 1 replies
  • 0 likes