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Solved!! Changing from premium to family do playlists and downloads get deleted?

Hi there I have upgraded my subscription to family. One of the members of my family is concerned they will lose all the songs they’ve downloaded and playlist blah blah associated with their account? Which would be annoying. So my question is if they ...

  • Newbie
  • Maxim
  • Spotify Star
  • 83295 Views
  • 30 replies
  • 5 likes
  • 83295 Views
  • 30 replies
  • 5 likes

Solved!! Cannot Redeem Gift Card

My dad bought a gift card for himself but ask me to do it for him. So I type the code to redeem but keeps telling me "Something went wrong. Try again, or get help." But he bought the gift card in another state. So I put the code but the postal code d...

  • Visitor
  • Novy
  • Moderator
  • 45601 Views
  • 19 replies
  • 3 likes
  • 45601 Views
  • 19 replies
  • 3 likes

Superuser Contribution Default to Student - Payment Update

My payment method needs to be resubmitted. I used to be on a student account, so when I try to update my payment method, it defaults to that page, but I can't confirm because I'm not longer a student. Is there a way to retry on my old payment method ...

  • Newbie
  • My payment method needs to be resubmitted. I used to be on a student account, so when I try to update my payment method, it defaults to that page, but I can't confirm because I'm not longer a student...
  • Melody
  • Community Manager
  • 115 Views
  • 1 replies
  • 0 likes
  • 115 Views
  • 1 replies
  • 0 likes

Payment

Hello there,I cancelled my spotify subscription two weeks ago on Sunday March 26th and I was still charged for this months subscription which begins on April 12th. I had went through the whole forum to cancel it by selecting my reason why and continu...

  • Newbie
  • Hello there, I cancelled my spotify subscription two weeks ago on Sunday March 26th and I was still charged for this months subscription which begins on April 12th. I had went through the whole foru...
  • Maxim
  • Spotify Star
  • 334 Views
  • 3 replies
  • 0 likes
  • 334 Views
  • 3 replies
  • 0 likes

Charged after unsuscribed

Hey community, Last month, Spotify charged on my account 9.99€ when I unsuscribed on February 5th, I received the unsubscription confirmation but apparently it automatically subscribed again on March 2nd. Is it any way to claim my money back? Since I...

  • Newbie
  • Hey community,   Last month, Spotify charged on my account 9.99€ when I unsuscribed on February 5th, I received the unsubscription confirmation but apparently it automatically subscribed again...
  • kejt_
  • Community Legend
  • 107 Views
  • 1 replies
  • 0 likes
  • 107 Views
  • 1 replies
  • 0 likes

Being charged without having premium

Hello! I jut saw in my bank account that I was charged €9.99. Then I went to my account and I see no subscription. So I am wondering why do I pay if I don;t get the benefits of premium..

  • Newbie
  • Hello! I jut saw in my bank account that I was charged €9.99. Then I went to my account and I see no subscription. So I am wondering why do I pay if I don;t get the benefits of premium..
  • kejt_
  • Community Legend
  • 126 Views
  • 1 replies
  • 0 likes
  • 126 Views
  • 1 replies
  • 0 likes

Solved!! Paying with Danish credit card while living in Singapore?

Hi I just moved to Singapore and I am going to live here for two years. I have Premium, but I can't change the country in my profile as I am still using my Danish credit card for the Premium payment. And as I can't change my country, I can't listen t...

  • Casual Listener
  • Hi  🙂   I just moved to Singapore and I am going to live here for two years.  I have Premium, but I can't change the country in my profile as I am still using my Danish credit card...
  • Stinebech
  • Casual Listener
  • 450 Views
  • 2 replies
  • 0 likes
  • 450 Views
  • 2 replies
  • 0 likes

Cobrança indevida

Minha esposa cancelou a assinatura premium e recebeu um email de confirmacao do cancelamento em 2017-03-14, mas este mes veio novamente a cobranca na fatura do cartao de credito. Queremos pedir o reembolso do valor cobrado indevidamente. Grato, Danie...

  • Newbie
  • Minha esposa cancelou a assinatura premium e recebeu um email de confirmacao do cancelamento em 2017-03-14, mas este mes veio novamente a cobranca na fatura do cartao de credito. Queremos pedir o ree...
  • Bittencourt
  • Spotify Star
  • 149 Views
  • 3 replies
  • 0 likes
  • 149 Views
  • 3 replies
  • 0 likes

Subscription

I need the money and I did cancel this. I was still charged, will they refund me my money?

  • Newbie
  • I need the money and I did cancel this. I was still charged, will they refund me my money?
  • Maxim
  • Spotify Star
  • 105 Views
  • 1 replies
  • 0 likes
  • 105 Views
  • 1 replies
  • 0 likes

Superuser Contribution Upgrade to Premium fails

I would like to upgrade to premium but the buying process ends in a loop. after I confirmed the paypal paying I get back to spotify initial upgrade page. Tried it from android and also Windows PC.

  • Newbie
  • I would like to upgrade to premium but the buying process ends in a loop. after I confirmed the paypal paying I get back to spotify initial upgrade page. Tried it from android and also Windows PC.
  • MonicaM_Bogota
  • Roadie
  • 135 Views
  • 1 replies
  • 0 likes
  • 135 Views
  • 1 replies
  • 0 likes

Superuser Contribution Error con la memebresia

Renove la membresia.Por ser confusa la red contrate membresia anual individual, cuando queria familiar.Como te pide los datos de la tarjeta antes genero el cargo automaticamente, despues tuve que contratar la membresia familiar.Ahora tengo activas la...

  • Newbie
  • Renove la membresia. Por ser confusa la red contrate membresia anual individual, cuando queria familiar. Como te pide los datos de la tarjeta antes genero el cargo automaticamente, despues tuve que...
  • ernestogranate
  • Newbie
  • 126 Views
  • 2 replies
  • 0 likes
  • 126 Views
  • 2 replies
  • 0 likes

Superuser Contribution Actulizar datos de pago con tarjeta/error

No pude realizar el pago pq me quedé sin saldo ahora si tengo y quiero hacerlo efectivo. En los pasos de actualizar datos de la tarjeta no me lo permite. Envié mail y tampoco obtengo respuesta. No quiero perder el servicio. Me ayudan

  • Newbie
  • No pude realizar el pago pq me quedé sin saldo ahora si tengo y quiero hacerlo efectivo. En los pasos de actualizar datos de la tarjeta no me lo permite. Envié mail y tampoco obtengo respuesta. No qu...
  • MonicaM_Bogota
  • Roadie
  • 205 Views
  • 1 replies
  • 0 likes
  • 205 Views
  • 1 replies
  • 0 likes

Como eu cancelo qualquer coisa no Spotify?

Sinceramente a Spotify tem um dos piores suportes dos quais já precisei de auxilio. É impossível cancelar a assinatura, não existe um botão CANCELAR ASSINATURA (vide imagem em anexo). Alguêm poderia me dar uma luz sobre o assunto?

  • Newbie
  • Sinceramente a Spotify tem um dos piores suportes dos quais já precisei de auxilio. É impossível cancelar a assinatura, não existe um botão CANCELAR ASSINATURA (vide imagem em anexo).    ...
  • Bittencourt
  • Spotify Star
  • 134 Views
  • 1 replies
  • 0 likes
  • 134 Views
  • 1 replies
  • 0 likes

Superuser Contribution problema de pago de Spotify

Me han cobrado un mes cuando ya cancelé mi suscripción al paquete Premium

  • Newbie
  • Me han cobrado un mes cuando ya cancelé mi suscripción al paquete Premium
  • Aimee_T
  • Roadie
  • 110 Views
  • 1 replies
  • 0 likes
  • 110 Views
  • 1 replies
  • 0 likes

Superuser Contribution Me están robando

Me están cobrando cada 10 días la mensualidad. Quien me va a devolver mi dinero??? Ya cancele mi suscripción. Gracias por nada spotify

  • Newbie
  • Me están cobrando cada 10 días la mensualidad. Quien me va a devolver mi dinero??? Ya cancele mi suscripción. Gracias por nada spotify
  • MonicaM_Bogota
  • Roadie
  • 205 Views
  • 1 replies
  • 0 likes
  • 205 Views
  • 1 replies
  • 0 likes

Superuser Contribution premium gratuito cancelado

Spotify me obsequió dos meses de premium, y de un día para otro ya no funcionó:cerré sesión, actulicé, desinstalé ...todo y nada funciona.gracias .mi número de cliente es : 499216825618077

  • Newbie
  • Spotify me obsequió dos meses de premium, y de un día para otro ya no funcionó: cerré sesión, actulicé, desinstalé ...todo y nada funciona. gracias . mi número de cliente es : 499216825618077 &nbs...
  • MonicaM_Bogota
  • Roadie
  • 118 Views
  • 1 replies
  • 0 likes
  • 118 Views
  • 1 replies
  • 0 likes

Superuser Contribution Problema Con Tarjeta De Regalo.

Mi Cuenta de spotify premium termino despues de la promocion de tres meses que pague los 9 pesos. despues compre una tarjeta de 1 Mes en Oxxo y lo active todo bien por tres dias y aparecio un mensaje . "Tu Ultimo pago no paso" ...Pero no seria justo ...

  • Newbie
  • Mi Cuenta de spotify premium termino despues de la promocion de tres meses que pague los 9 pesos. despues compre una tarjeta de 1 Mes en Oxxo y lo active todo bien por tres dias y aparecio un mensaje...
  • MonicaM_Bogota
  • Roadie
  • 211 Views
  • 1 replies
  • 0 likes
  • 211 Views
  • 1 replies
  • 0 likes

Superuser Contribution Upgrade plan personal a familiar

Cómo puedo contar directamente servicio al cliente. Mi plan se renovó el 6 de abril el 9 de abril hice upgrade a plan familiar, me cobró el personal y el familiar y además me acortó la fecha de renovación al 27 de abril. Necesitamos refund de los cob...

  • Newbie
  • Cómo puedo contar directamente servicio al cliente. Mi plan se renovó el 6 de abril el 9 de abril hice upgrade a plan familiar, me cobró el personal y el familiar y además me acortó la fecha de renov...
  • MonicaM_Bogota
  • Roadie
  • 261 Views
  • 1 replies
  • 0 likes
  • 261 Views
  • 1 replies
  • 0 likes

Superuser Contribution Payment Issue

I am being charged monthly and never subscribed. I believe my son subscribed using my card ( without my permission). I want this cancelled immediately. Please contact me at: mco1231@aol.com Thank you

  • Visitor
  • I am being charged monthly and never subscribed. I believe my son subscribed using my card ( without my permission). I want this cancelled immediately. Please contact me at: mco1231@aol.com Thank you
  • Aimee_T
  • Roadie
  • 297 Views
  • 1 replies
  • 0 likes
  • 297 Views
  • 1 replies
  • 0 likes

Charged for premium, account never upgraded

I've had this problem with spotify before. I tried to sign up for student premium, I guess my school isn't on the list idk, and it said there was an error processing. The receipts section of my spotify account shows no charges but sure enough there w...

  • Casual Listener
  • I've had this problem with spotify before. I tried to sign up for student premium, I guess my school isn't on the list idk, and it said there was an error processing. The receipts section of my spoti...
  • Maxim
  • Spotify Star
  • 139 Views
  • 1 replies
  • 0 likes
  • 139 Views
  • 1 replies
  • 0 likes

Fido/Premium Spotify

Hi, I signed up for a premium Spotify account March 22nd. Separately I just changed my phone plan (with Fido in Canada) and it comes with a free Premium account for six months. When I tried to apply it, it wouldn't go through, presumably because my f...

  • Casual Listener
  • Hi, I signed up for a premium Spotify account March 22nd. Separately I just changed my phone plan (with Fido in Canada) and it comes with a free Premium account for six months. When I tried to apply ...
  • 229B
  • Casual Listener
  • 176 Views
  • 2 replies
  • 0 likes
  • 176 Views
  • 2 replies
  • 0 likes

Superuser Contribution Pay problems

I paid 2 days ago, and I don't have Spotify premium yet

  • Newbie
  • I paid 2 days ago, and I don't have Spotify premium yet
  • Nicky046
  • Newbie
  • 282 Views
  • 2 replies
  • 0 likes
  • 282 Views
  • 2 replies
  • 0 likes