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Forum Posts

Solved!! Duo/Family plan upgrade campaign issue

I am an existing Duo customer, and this evening I got an email from Spotify saying : “ Try Family for the next 2 months (at no extra cost) and go from 2 to 3 or more Premium accounts under one plan.”When I select to accept the offer and upgrade to Fa...

  • Music Fan
  • FenrisulvKK
  • Visitor
  • 18579 Views
  • 27 replies
  • 4 likes
  • 18579 Views
  • 27 replies
  • 4 likes

upgrade to spotify premium and special offer of 0.99€

I haven't yet subscribed my premium account, so I didn't use my free month of spotify premium. If I upgrade to premium and use the offer of 0.99€ for 3 months, will I have one month free and then the 3 months for 0.99 or only the 3 months?

  • Newbie
  • I haven't yet subscribed my premium account, so I didn't use my free month of spotify premium. If I upgrade to premium and use the offer of 0.99€ for 3 months, will I have one month free and then the...
  • Saaasch59
  • Newbie
  • 179 Views
  • 1 replies
  • 0 likes
  • 179 Views
  • 1 replies
  • 0 likes

Premium reverts to Free

I paid for my Student discounted Spotify Premium last Monday and I was able to use it only until now. It reverted back to Free. I have the e-receipt and the subscriptions page says I am on premium

  • Casual Listener
  • I paid for my Student discounted Spotify Premium last Monday and I was able to use it only until now. It reverted back to Free. I have the e-receipt and the subscriptions page says I am on premium 😞
  • Ccesca04
  • Casual Listener
  • 285 Views
  • 4 replies
  • 0 likes
  • 285 Views
  • 4 replies
  • 0 likes

Solved!! Paying for premium

Can you use a gift card to pay for the summer .99$ trial instead of a credit card?

  • Newbie
  • Can you use a gift card to pay for the summer .99$ trial instead of a credit card?    
  • Maxim
  • Spotify Star
  • 301 Views
  • 1 replies
  • 0 likes
  • 301 Views
  • 1 replies
  • 0 likes

Solved!! Did not get my special offer

Hello,I recently got the '3 months for 9,99 €' ad.Because of the fact, that this special offer is going to end in a few days, I decided to buy a PaySafe-Card today. In my app I also had a '3 months for 9,99 €' button which I clicked - it led me to th...

  • Casual Listener
  • Hello, I recently got the '3 months for 9,99 €' ad. Because of the fact, that this special offer is going to end in a few days, I decided to buy a PaySafe-Card today. In my app I also had a '3 mont...
  • Maxim
  • Spotify Star
  • 627 Views
  • 8 replies
  • 1 likes
  • 627 Views
  • 8 replies
  • 1 likes

3 Month Premium Offer DID NOT WORK

I paid 9.99 for 1 month instead of the 0.99 offer for 3 months. I have never had premium before... how can this issue be resolved?? I live in Ontario.

  • Regular
  • I paid 9.99 for 1 month instead of the 0.99 offer for 3 months. I have never had premium before... how can this issue be resolved?? I live in Ontario.
  • Maxim
  • Spotify Star
  • 672 Views
  • 8 replies
  • 0 likes
  • 672 Views
  • 8 replies
  • 0 likes

Canceled my premium on accident

Hello, so I canceled my premium thinking I could get a refund because I SWORE i thought i could get a refund. I am low on money and literally only have $2.60 on my paypal account. Now, if I try to get my spotify account back it's going to CHARGE me. ...

  • Newbie
  • Hello, so I canceled my premium thinking I could get a refund because I SWORE i thought i could get a refund. I am low on money and literally only have $2.60 on my paypal account. Now, if I try to ge...
  • Jacob
  • Community Legend
  • 185 Views
  • 1 replies
  • 0 likes
  • 185 Views
  • 1 replies
  • 0 likes

How to get refund

Tonight I searched on the internet the offer these days, through which you can get three months of spotify premium at a cost of € 0.99. I inserted the card data and activated it. On the receipt I found on the mail there is written that they took 9.99...

  • Newbie
  • Tonight I searched on the internet the offer these days, through which you can get three months of spotify premium at a cost of € 0.99. I inserted the card data and activated it. On the receipt I fou...
  • Jacob
  • Community Legend
  • 231 Views
  • 1 replies
  • 0 likes
  • 231 Views
  • 1 replies
  • 0 likes

Charge me twice

Im a spotify premium user since time ago, and this month they charge me twice, and my bank told me that was spotify fault. I dont know if you're going to refund me, but is strange because is the first time it happens

  • Newbie
  • Im a spotify premium user since time ago, and this month they charge me twice, and my bank told me that was spotify fault. I dont know if you're going to refund me, but is strange...
  • Jacob
  • Community Legend
  • 157 Views
  • 1 replies
  • 0 likes
  • 157 Views
  • 1 replies
  • 0 likes

Keeps charging me and won't let me cancel my subscription

I let my subscription run out and it said it I was switched to the free service. I added money to my card and it charged my account. After a week it's saying I need to make a payment to use the subscription. It shuts my account down and waits until m...

  • Newbie
  • I let my subscription run out and it said it I was switched to the free service. I added money to my card and it charged my account. After a week it's saying I need to make a payment to use the subsc...
  • Jacob
  • Community Legend
  • 205 Views
  • 1 replies
  • 0 likes
  • 205 Views
  • 1 replies
  • 0 likes

Pago

Se me cobró por una suscripción la cual no tengo activa y en mi estado de cuenta está aún cobrada

  • Newbie
  • Se me cobró por una suscripción la cual no tengo activa y en mi estado de cuenta está aún cobrada
  • 119 Views
  • 0 replies
  • 0 likes
  • 119 Views
  • 0 replies
  • 0 likes

No puedo suscribirme a premium

Hola, llevo días tratando de suscribirme y no me deja, lo eh intentado con varias tarejtas y no se puede.

  • Newbie
  • Hola, llevo días tratando de suscribirme y no me deja, lo eh intentado con varias tarejtas y no se puede. 
  • 143 Views
  • 0 replies
  • 0 likes
  • 143 Views
  • 0 replies
  • 0 likes

Problem with Spotify Mexico!!!

I have paid the offer at spotify mexico of 9$ for 3 months but said that i already used a subscription but they still charged me, what is happening! This is the charge

  • Casual Listener
  • I have paid the offer at spotify mexico of 9$ for 3 months but said that i already used a subscription but they still charged me, what is happening!   This is the charge
  • krankibear
  • Newbie
  • 207 Views
  • 1 replies
  • 0 likes
  • 207 Views
  • 1 replies
  • 0 likes

Premium

Porque de pronto mi cuenta dejo de ser premium y paso a ser cuenta gratuita?

  • Newbie
  • Porque de pronto mi cuenta dejo de ser premium y paso a ser cuenta gratuita?
  • 127 Views
  • 0 replies
  • 0 likes
  • 127 Views
  • 0 replies
  • 0 likes

Re: 3 Month Premium Offer DID NOT WORK

i have paid the offer at spotify mexico of 9$ for 3 months but said that i already used a subscription but they still charged me, what is happening! This is the charge

  • Casual Listener
  • i have paid the offer at spotify mexico of 9$ for 3 months but said that i already used a subscription but they still charged me, what is happening!   This is the charge
  • 146 Views
  • 0 replies
  • 0 likes
  • 146 Views
  • 0 replies
  • 0 likes

Premium

Hola, compre el 17 de junio la opción premium y desde anoche de repente me aparece gratis la cuenta, ya la cerré y volví a actualizar y sigue igual, que hago? Todo lo estoy haciendo desde mi iOS

  • Newbie
  • Hola, compre el 17 de junio la opción premium y desde anoche de repente me aparece gratis la cuenta, ya la cerré y volví a actualizar y sigue igual, que hago? Todo lo estoy haciendo desde mi iOS
  • osornios
  • Spotify Star
  • 200 Views
  • 1 replies
  • 0 likes
  • Premium
  • 200 Views
  • 1 replies
  • 0 likes

I pay the Premium but it isn´t working

Hi,I pay for the premium service each month. Since this morning my account will not let me use the premium service on my devices. I have logged out and back in again using both my email and usernames to no avail. I have checked that I have paid for t...

  • Newbie
  • Hi, I pay for the premium service each month. Since this morning my account will not let me use the premium service on my devices. I have logged out and back in again using both my email and usernam...
  • cadmielp
  • Roadie
  • 225 Views
  • 1 replies
  • 0 likes
  • 225 Views
  • 1 replies
  • 0 likes

CHARGING ME TWICE A MONTH AND SUPPORT TEAM NOT HELPING

Spotifiy has recently been charging me twice a month and the support team is not being helpful. I have read all the forums, but I am still being billed twice so it is not useful. I have seen other people's posts about the same exact issue, but no one...

  • Newbie
  • Spotifiy has recently been charging me twice a month and the support team is not being helpful. I have read all the forums, but I am still being billed twice so it is not useful. I have seen other pe...
  • feelikeastrangr
  • Community Legend
  • 146 Views
  • 1 replies
  • 0 likes
  • 146 Views
  • 1 replies
  • 0 likes

Superuser Contribution Premium

Köpt redeem kod, funkar icke, gått 3 dagar

  • Casual Listener
  • Köpt redeem kod, funkar icke, gått 3 dagar
  • cmackz
  • Casual Listener
  • 181 Views
  • 2 replies
  • 0 likes
  • 181 Views
  • 2 replies
  • 0 likes

Problem with account

A few days ago I wanted to get the student account, I added my card but the page got stuck however, I was charged the card but I do not have Spotify for students.

  • Newbie
  • A few days ago I wanted to get the student account, I added my card but the page got stuck however, I was charged the card but I do not have Spotify for students.
  • feelikeastrangr
  • Community Legend
  • 226 Views
  • 1 replies
  • 0 likes
  • 226 Views
  • 1 replies
  • 0 likes