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Forum Posts

Solved!! Duo/Family plan upgrade campaign issue

I am an existing Duo customer, and this evening I got an email from Spotify saying : “ Try Family for the next 2 months (at no extra cost) and go from 2 to 3 or more Premium accounts under one plan.”When I select to accept the offer and upgrade to Fa...

  • Music Fan
  • nacho121
  • Visitor
  • 10511 Views
  • 24 replies
  • 2 likes
  • 10511 Views
  • 24 replies
  • 2 likes

Premium no activado y cargo doble

Entre a mi cuenta para adquirir la promocion de 3 meses por 9 pesos y al realizar la compra se me cobró dos pagos y la cuenta quedo sin premium.

  • Newbie
  • Entre a mi cuenta para adquirir la promocion de 3 meses por 9 pesos y al realizar la compra se me cobró dos pagos y la cuenta quedo sin premium.
  • 102 Views
  • 0 replies
  • 0 likes
  • 102 Views
  • 0 replies
  • 0 likes

Family account changed to free account

Last month I started a Family account (may 3rd) everything was good for me and my family members, before the first month (may 30th) was complete my account and my family's accounts changed to free like I'd never paid but Spotify charged me again!! Li...

  • Casual Listener
  • Last month I started a Family account (may 3rd) everything was good for me and my family members, before the first month (may 30th) was complete my account and my family's accounts changed to free li...
  • Edmoran
  • Casual Listener
  • 155 Views
  • 1 replies
  • 0 likes
  • 155 Views
  • 1 replies
  • 0 likes

Help

I signed up for spotify 3 month premium for €0.99 on Friday 01/06/2017 and used the wrong email address to do so when iogged into the account again after changing my email address I lost my 3 month subscription can anyone help me with this

  • Newbie
  • I signed up for spotify 3 month premium for €0.99 on Friday 01/06/2017 and used the wrong email address to do so when iogged into the account again after changing my email address I lost my 3 month s...
  • 98 Views
  • 0 replies
  • 0 likes
  • 98 Views
  • 0 replies
  • 0 likes

money gone from paypal but still not premium

I just subscribed with the 3 months for €0.99 and when I look at my paypal account it says that €0.99 has been deducted from my account towards spotify premium. But when I log onto spotify is still says i'm a free user.

  • Newbie
  • I just subscribed with the 3 months for €0.99 and when I look at my paypal account it says that €0.99 has been deducted from my account towards spotify premium. But when I log onto spotify is still s...
  • 143 Views
  • 0 replies
  • 1 likes
  • 143 Views
  • 0 replies
  • 1 likes

payment trouble

Hi,I was changing my bank - had ZUNO now changed to mBank. The payment doesn't want to work for me for some reason - tried it couple of times on 3 different days but all the time there was an error about my "card provider having a bad day". It asks m...

  • Casual Listener
  • Hi, I was changing my bank - had ZUNO now changed to mBank. The payment doesn't want to work for me for some reason - tried it couple of times on 3 different days but all the time there was an err...
  • 124 Views
  • 0 replies
  • 0 likes
  • 124 Views
  • 0 replies
  • 0 likes

Stop premium

I'm French, so sorry for my english. I have Spotify premium with Base (in Belgium).I stop this subscription the last month but I have always Spotify Premium. How stop that ? Thanks for answer

  • Newbie
  • I'm French, so sorry for my english.   I have Spotify premium with Base (in Belgium). I stop this subscription the last month but I have always Spotify Premium.   How stop that ? &nbs...
  • 110 Views
  • 0 replies
  • 0 likes
  • 110 Views
  • 0 replies
  • 0 likes

Me desvincularon del plan familiar

Me desvincularon por no responder a un correo donde me solicitaba confirmar el código postal. Si no hay solución nos retiramos.

  • Newbie
  • Me desvincularon por no responder a un correo donde me solicitaba confirmar el código postal. Si no hay solución nos retiramos.
  • 122 Views
  • 0 replies
  • 0 likes
  • 122 Views
  • 0 replies
  • 0 likes

Ya pague... pero no puedo usar el premium

Hola mi usuario es federico.decameron pague la promocipon de 3 meses por 0.99 y no se me activo pero el cobrpo si se hizo Federico Gutierrez

  • Visitor
  • Hola mi usuario es federico.decameron pague la promocipon de 3 meses por 0.99 y no se me activo pero el cobrpo si se hizo    Federico Gutierrez 
  • 126 Views
  • 0 replies
  • 0 likes
  • 126 Views
  • 0 replies
  • 0 likes

Nova assinatura

Prezados,Bom dia! Assinei a Premium de vocês pelo aplicativo, e conforme promoção, recebi 3 meses por R$16,90. Até aí tudo bem, mas quando fui acessar o site pra checar se minha conta Premium estava ativada corretamente, notei que existe a promoção 3...

  • Newbie
  • Prezados, Bom dia! Assinei a Premium de vocês pelo aplicativo, e conforme promoção, recebi 3 meses por R$16,90. Até aí tudo bem, mas quando fui acessar o site pra checar se minha conta Premium estav...
  • 103 Views
  • 0 replies
  • 0 likes
  • 103 Views
  • 0 replies
  • 0 likes

Charged my credit card but didn't get premium

I tried getting Spotify premium on my account, i tried getting the student discount, unfortunately i couldn't complete the verification process but i put my credit card information in and it still took money off of my card. How do i get the money bac...

  • Newbie
  • I tried getting Spotify premium on my account, i tried getting the student discount, unfortunately i couldn't complete the verification process but i put my credit card information in and it still to...
  • 112 Views
  • 0 replies
  • 0 likes
  • 112 Views
  • 0 replies
  • 0 likes

Payment issue

Porqué me cobran de mas. Se supone que mi mensualiadad es de 18.90 mensual y ahora resulta que reviso mi cuenta y uds me debitan 20.11 y eso que recién lo noté este mes. No sean ladrones y cobren lo pactado. Me gusta la app pero me da asco que me rob...

  • Newbie
  • Porqué me cobran de mas. Se supone que mi mensualiadad es de 18.90 mensual y ahora resulta que reviso mi cuenta y uds me debitan 20.11 y eso que recién lo noté este mes. No sean ladrones y cobren lo ...
  • 115 Views
  • 0 replies
  • 0 likes
  • 115 Views
  • 0 replies
  • 0 likes

Impossible to pay with paypal

Since two day i'm trying to pay the offer from spotify with paypal but wen i click on accept i return on the page where we chose the type of paiment and impossible to suscribe. someone can give me Help thanks a lot best rewards

  • Newbie
  • Since two day i'm trying to pay the offer from spotify with paypal but wen i click on accept i return on the page where we chose the type of paiment and impossible to suscribe. someone can give me He...
  • 143 Views
  • 0 replies
  • 1 likes
  • 143 Views
  • 0 replies
  • 1 likes

Solved!! I pay for HKD4.90 BUT NO Premium

I pay the money with my visa but the system say I use the offer before BUT i still collect my money why?

  • Newbie
  • I pay the money with my visa but the system say I use the offer before BUT i still collect my money why?
  • Maxim
  • Spotify Star
  • 209 Views
  • 1 replies
  • 0 likes
  • 209 Views
  • 1 replies
  • 0 likes

Superuser Contribution Premium?

I keep trying to buy premium and it just takes me to the family deal... I just wanted the 3 months for 0.99 cents. It's not letting me take that, I have never had a premium account before and it's only me, so the family pack is irrelevant, but it won...

  • Newbie
  • I keep trying to buy premium and it just takes me to the family deal... I just wanted the 3 months for 0.99 cents. It's not letting me take that, I have never had a premium account before and it's on...
  • MaryS
  • Roadie
  • 138 Views
  • 1 replies
  • 0 likes
  • 138 Views
  • 1 replies
  • 0 likes

Paguei boleto,mas não liberaram o premium

Paguei o boleto, mais não recebi um Email confirmando o pagamento.

  • Newbie
  • Paguei o boleto, mais não recebi um Email confirmando o pagamento.
  • Jacob
  • Community Legend
  • 158 Views
  • 1 replies
  • 0 likes
  • 158 Views
  • 1 replies
  • 0 likes

I saw an offer Of 3 months of premium for 0.99 cents so I took it

I then noticed that I paid and wasn't getting premium features. My email wasn't set for my current account I don't think, is there a way to merge them?

  • Newbie
  • I then noticed that I paid and wasn't getting premium features. My email wasn't set for my current account I don't think, is there a way to merge them?
  • Jacob
  • Community Legend
  • 203 Views
  • 1 replies
  • 0 likes
  • 203 Views
  • 1 replies
  • 0 likes

Wow i got hit twice by Spotify 129 for 3 months

I got hit twice by Spotify 129 add. I've register today June 4 and it charges to my credit card visa same last may.But I didn't get the premium service.What's happening.Is this a bogus add by Spotify.What can I say. Very disappointing client.Return m...

  • Casual Listener
  • I got hit twice by Spotify 129 add. I've register today June 4 and it charges to my credit card visa same last may. But I didn't get the premium service. What's happening. Is this a bogus add by S...
  • Jacob
  • Community Legend
  • 200 Views
  • 1 replies
  • 0 likes
  • 200 Views
  • 1 replies
  • 0 likes

premium service

subscribed to premium and paid thru paypal but still its on free account status how come?

  • Newbie
  • subscribed to premium and paid thru paypal but still its on free account status how come?
  • Jacob
  • Community Legend
  • 178 Views
  • 1 replies
  • 0 likes
  • 178 Views
  • 1 replies
  • 0 likes