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Solved!! Duo/Family plan upgrade campaign issue

I am an existing Duo customer, and this evening I got an email from Spotify saying : “ Try Family for the next 2 months (at no extra cost) and go from 2 to 3 or more Premium accounts under one plan.”When I select to accept the offer and upgrade to Fa...

  • Music Fan
  • Saraahhh111
  • Visitor
  • 1459 Views
  • 19 replies
  • 1 likes
  • 1459 Views
  • 19 replies
  • 1 likes

Solved!! Cannot Redeem Gift Card

My dad bought a gift card for himself but ask me to do it for him. So I type the code to redeem but keeps telling me "Something went wrong. Try again, or get help." But he bought the gift card in another state. So I put the code but the postal code d...

  • Visitor
  • RachelleRachelle
  • Casual Listener
  • 47399 Views
  • 20 replies
  • 3 likes
  • 47399 Views
  • 20 replies
  • 3 likes

Problemas com plano familiar

Faço parte de um plano familiar e moramos no mesmo endereço, o Spotify esta falando que eu moro em outro endereço, onde eu corrigo esse erro?

  • Newbie
  • Faço parte de um plano familiar e moramos no mesmo endereço, o Spotify esta falando que eu moro em outro endereço, onde eu corrigo esse erro?
  • MattSuda
  • Spotify Star
  • 150 Views
  • 1 replies
  • 0 likes
  • 150 Views
  • 1 replies
  • 0 likes

Changing payment date

I signed up for Spotify premium with a student discount yesterday so now my monthly billing date will be on 24th of everything. I get paid on 28th so would like to change it to that. Does anyone know if I cancel it today then resubscribe on 28th will...

  • Newbie
  • I signed up for Spotify premium with a student discount yesterday so now my monthly billing date will be on 24th of everything. I get paid on 28th so would like to change it to that. Does anyone know...
  • MattSuda
  • Spotify Star
  • 342 Views
  • 2 replies
  • 0 likes
  • 342 Views
  • 2 replies
  • 0 likes

Problem with student subscription [+brazil]

Hello there, good morning. Im finding trouble to finalize my student subscription. Here on Brazil we dont have the automatic SHEERID verification. So i applied for the manual, and received the email confirming my student permission on feb/20. So toda...

  • Newbie
  • Hello there, good morning.   Im finding trouble to finalize my student subscription.   Here on Brazil we dont have the automatic SHEERID verification. So i applied for the manual, and r...
  • MattSuda
  • Spotify Star
  • 160 Views
  • 1 replies
  • 0 likes
  • 160 Views
  • 1 replies
  • 0 likes

Limited payment options for Premium student offer

Ciao people, I was wondering why the payment options for the Premium student offer are limited to such an extend that there isn't a viable option for me to purchase 12 months of Premium on the basis of this promotion. You can only pay via credit card...

  • Newbie
  • Ciao people,   I was wondering why the payment options for the Premium student offer are limited to such an extend that there isn't a viable option for me to purchase 12 months of Premium on t...
  • MattSuda
  • Spotify Star
  • 149 Views
  • 2 replies
  • 0 likes
  • 149 Views
  • 2 replies
  • 0 likes

Discount for High school students

Hi! I am a student who wanted the discount, but I've had some trouble finding my university in the list and then uploading the documents asked. In the end I decided to choose Premium account for full price and 1 month for free. Today I rewied my bank...

  • Casual Listener
  • Hi! I am a student who wanted the discount, but I've had some trouble finding my university in the list and then uploading the documents asked. In the end I decided to choose Premium account for full...
  • peterjulija7
  • Casual Listener
  • 175 Views
  • 2 replies
  • 0 likes
  • 175 Views
  • 2 replies
  • 0 likes

Oops something went wrong

I am using pre paid card

  • Newbie
  • I am using pre paid card
  • iamandyhill
  • Community Legend
  • 161 Views
  • 1 replies
  • 0 likes
  • 161 Views
  • 1 replies
  • 0 likes

Payment subscriltion HELP

I recently paid my spotify using a spotify card for 1 month yet when i use it on varios phone apps or my ps4 it stays as a regular accout but on regular internet just where i can edit my acct it says i still have till next month of premium help pleas...

  • Newbie
  • I recently paid my spotify using a spotify card for 1 month yet when i use it on varios phone apps or my ps4 it stays as a regular accout but on regular internet just where i can edit my acct it says...
  • MattSuda
  • Spotify Star
  • 208 Views
  • 1 replies
  • 0 likes
  • 208 Views
  • 1 replies
  • 0 likes

Missing Invoice - Facture / Recu manquant

Hello, I was charged for the month of Oct 2016, but the invoice is not on my file---it skips from September to November. Who can I can contact please to request a copy of the invoice? I can't find an email for your accounting department. Thanks in ad...

  • Casual Listener
  • Hello,   I was charged for the month of Oct 2016, but the invoice is not on my file---it skips from September to November.   Who can I can contact please to request a copy of the invoic...
  • FP75
  • Casual Listener
  • 741 Views
  • 4 replies
  • 0 likes
  • facture
    Invoice
    recus
  • 741 Views
  • 4 replies
  • 0 likes

No me carga premium

Hoy realize el pago de un mes de premium por medio de entidad bancaria, recibí instrucciones para el pago, y luego recibí un comprobante de pago, pero no puedo acceder a premium, mi cuenta sigue gratis. Que debo hacer.

  • Newbie
  • Hoy realize el pago de un mes de premium por medio de entidad bancaria, recibí instrucciones para el pago, y luego recibí un comprobante de pago, pero no puedo acceder a premium, mi cuenta sigue grat...
  • MattSuda
  • Spotify Star
  • 239 Views
  • 1 replies
  • 0 likes
  • 239 Views
  • 1 replies
  • 0 likes

Subscription payment

So I tried to get Spotify premium but the student discount and it asked to verify but it said that my card wasn't charged but I accidentally pressed back on my phone and then I check if they charged my card and they did but I didn't get premium what ...

  • Newbie
  • So I tried to get Spotify premium but the student discount and it asked to verify but it said that my card wasn't charged but I accidentally pressed back on my phone and then I check if they charged ...
  • MattSuda
  • Spotify Star
  • 134 Views
  • 1 replies
  • 0 likes
  • 134 Views
  • 1 replies
  • 0 likes

Ayuda con un plan familiar "No pudimos confirmar que residas en la misma dirección..."

Hola.Lo que pasa es que ya contabamos con un plan familiar el cual se cancelo por falta de pago, cuando volvi a hacer el pago todos mis familiares ya no estaban en la pagina donde se administran las cuentas.Al pasarle el nuevo link a mi hermano para ...

  • Newbie
  • Hola. Lo que pasa es que ya contabamos con un plan familiar el cual se cancelo por falta de pago, cuando volvi a hacer el pago todos mis familiares ya no estaban en la pagina donde se administran ...
  • MattSuda
  • Spotify Star
  • 636 Views
  • 1 replies
  • 0 likes
  • 636 Views
  • 1 replies
  • 0 likes

Premium account

Hi, just bought the student premium account, the money was charge to my account but the premium status has never come up.I did all the verification process, the fee was charge to my account but I never recieve the premium status of my account.

  • Newbie
  • Hi, just bought the student premium account, the money was charge to my account but the premium status has never come up. I did all the verification process, the fee was charge to my account but I n...
  • MattSuda
  • Spotify Star
  • 135 Views
  • 1 replies
  • 0 likes
  • 135 Views
  • 1 replies
  • 0 likes

Premium not recognized

I have Spotify premium free with my Rogers account connected to my facebook account been about 3 weeks and my account still shows up as free Rogers tells me this Status: Spotify activation pendinganyone know a way around this?

  • Newbie
  • I have Spotify premium free with my Rogers account connected to my facebook account been about 3 weeks and my account still shows up as free Rogers tells me this  Status: Spotify activation pen...
  • MattSuda
  • Spotify Star
  • 139 Views
  • 1 replies
  • 0 likes
  • 139 Views
  • 1 replies
  • 0 likes

Solved!! Free account but charged money

I wanted to try and get premium today but didn't fully do it. i out my card info in and it took me to where i prove i'm a student for the student discount but it didn't approve me. so i signed out. later today i noticed it charged me the $5 as if my ...

  • Newbie
  • I wanted to try and get premium today but didn't fully do it. i out my card info in and it took me to where i prove i'm a student for the student discount but it didn't approve me. so i signed out. l...
  • MattSuda
  • Spotify Star
  • 270 Views
  • 1 replies
  • 0 likes
  • 270 Views
  • 1 replies
  • 0 likes

Charged 3 times

So I was trying to make a student account and it didn't seem to work, I tried again and still nothing. So I decided to just make a regular premium. But I just checked and it charged me for all 3. Uhmmm, can you take 2 off?

  • Newbie
  • So I was trying to make a student account and it didn't seem to work, I tried again and still nothing. So I decided to just make a regular premium. But I just checked and it charged me for all 3. Uhm...
  • MattSuda
  • Spotify Star
  • 193 Views
  • 2 replies
  • 0 likes
  • 193 Views
  • 2 replies
  • 0 likes

Premium subscription not in effect

Hi, I've just upgraded to the premium service but non of my client recognize me as premium yet(both on Windows and Linux with the latest version). And accessing the spotify main site gives this error on all my browsers with multiple DNS tried. 503 Se...

  • Casual Listener
  • Hi, I've just upgraded to the premium service but non of my client recognize me as premium yet(both on Windows and Linux with the latest version).   And accessing the spotify main site gives t...
  • MattSuda
  • Spotify Star
  • 180 Views
  • 4 replies
  • 0 likes
  • 180 Views
  • 4 replies
  • 0 likes

Pagué y no me reconoce el pago

Hice el pago para premium universitaria me mandaron un link para comprobar que era estudiante había una liga de que es esto y al regresar me mandó a la página principal pero el cobro se realizó y Spotify no me reconoce el pago

  • Newbie
  • Hice el pago para premium universitaria me mandaron un link para comprobar que era estudiante había una liga de que es esto y al regresar me mandó a la página principal pero el cobro se realizó y Spo...
  • MattSuda
  • Spotify Star
  • 248 Views
  • 1 replies
  • 0 likes
  • 248 Views
  • 1 replies
  • 0 likes

Solved!! cancel vodafone spotify and join family premium

hi all, this will probably sound like a confusing topic, but ill try my best to explain: so i canceled my Vodafone premium subscription and it was meant to end on the 24/4. i want to join Spotify directly and accept an invite for a family package, bu...

  • Regular
  • hi all,   this will probably sound like a confusing topic, but ill try my best to explain:   so i canceled my Vodafone premium subscription and it was meant to end on the 24/4. i w...
  • MattSuda
  • Spotify Star
  • 1391 Views
  • 1 replies
  • 0 likes
  • invite
    Premium
    Spotify
    vodafone
  • 1391 Views
  • 1 replies
  • 0 likes

Solved!! Premium not recognized on iphone5

My phone had a software issue so they wiped all my information at the Apple Store and rebooted the phone. When I redownloaded the Spotify app and logged in the my premium account, it says I have a 7 day free trial and none of my saved music is there....

  • Casual Listener
  • My phone had a software issue so they wiped all my information at the Apple Store and rebooted the phone. When I redownloaded the Spotify app and logged in the my premium account, it says I have a 7 ...
  • MattSuda
  • Spotify Star
  • 379 Views
  • 5 replies
  • 0 likes
  • 379 Views
  • 5 replies
  • 0 likes

Dois Débitos de 10 reais

Boa noite, no dia 19/04/2017 houve dois debitos de 10 reais. Um no horario das 18:59 e outro no horario 19:00, nesse dia fiz a solicitação para mudança de plano para o Spotify Estudante que o valor mudaria para 8,50, consegui a transferencia e debito...

  • Casual Listener
  • Boa noite, no dia 19/04/2017 houve dois debitos de 10 reais. Um no horario das 18:59 e outro no horario 19:00, nesse dia fiz a solicitação para mudança de plano para o Spotify Estudante que o va...
  • Bittencourt
  • Spotify Star
  • 258 Views
  • 5 replies
  • 0 likes
  • 258 Views
  • 5 replies
  • 0 likes