Solved!! Cancel subscription and get a refund
I dont use Spotify enough to pay for a subscription I'm going to cancel subscription
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- Casual Listener
- 90362 Views
- 56 replies
- 5 likes
- 90362 Views
- 56 replies
- 5 likes
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Forum Posts
Solved!! Duo/Family plan upgrade campaign issue
I am an existing Duo customer, and this evening I got an email from Spotify saying : “ Try Family for the next 2 months (at no extra cost) and go from 2 to 3 or more Premium accounts under one plan.”When I select to accept the offer and upgrade to Fa...
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- Visitor
- 11374 Views
- 24 replies
- 2 likes
- 11374 Views
- 24 replies
- 2 likes
Over charge
I signed up for the 3 months of Premium for $0.99 and was charged $9.99. Why is this and how do I get into touch with Spotify to have this fixed?
- I signed up for the 3 months of Premium for $0.99 and was charged $9.99. Why is this and how do I get into touch with Spotify to have this fixed?
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- Community Legend
- 186 Views
- 3 replies
- 0 likes
- 186 Views
- 3 replies
- 0 likes
Issues with billing - bank made a mistake and now I'm a free user?!
Dear Sir/Madam, My bank made a mistake and retracted the automatic payment for my Spotify Premium, and now I'm pushed back to Spotify Free. I can directly send the money with the same payment description/information, is that enough to re-enable my su...
- Dear Sir/Madam, My bank made a mistake and retracted the automatic payment for my Spotify Premium, and now I'm pushed back to Spotify Free. I can directly send the money with the same p...
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- Casual Listener
- 226 Views
- 3 replies
- 0 likes
- 226 Views
- 3 replies
- 0 likes
Solved!! change of country
i have subscribed for premium for 3 months. but next month i will move to france from indonesia. will i still be able to maintain my premium account? or will i lost it and i have to pay/order again in euro?
- i have subscribed for premium for 3 months. but next month i will move to france from indonesia. will i still be able to maintain my premium account? or will i lost it and i have to pay/order again i...
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- Casual Listener
- 295 Views
- 2 replies
- 0 likes
- 295 Views
- 2 replies
- 0 likes
Solved!! Unable to Cancel trial Spotify premium
I'm trying to cancel the 7 days trial Spotify premium but I have not been able to do so. As I'm subscribing Spotify premium through a third party, I need to cancel the current subscription for it to work.
- I'm trying to cancel the 7 days trial Spotify premium but I have not been able to do so. As I'm subscribing Spotify premium through a third party, I need to cancel the current subscription for it to ...
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- Spotify Star
- 249 Views
- 1 replies
- 0 likes
- 249 Views
- 1 replies
- 0 likes
What about making thinks smooth and easy
Hi,We are onley two people in the family, but we have spotify in both cars, on our phones and Sonos at home. We are switching cars and ofcourse we are at home seperatly some times. I upgraded to the premium family subcrition recently in order to fix ...
- Hi, We are onley two people in the family, but we have spotify in both cars, on our phones and Sonos at home. We are switching cars and ofcourse we are at home seperatly some times. I upgr...
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- Spotify Star
- 133 Views
- 1 replies
- 0 likes
- 133 Views
- 1 replies
- 0 likes
Problems to pay and activate my suscriptions
Why I can't pay with my other debit card?, the first time I used a similar card from other Bank.
- Why I can't pay with my other debit card?, the first time I used a similar card from other Bank.
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- Spotify Star
- 135 Views
- 1 replies
- 0 likes
- 135 Views
- 1 replies
- 0 likes
Probleme de compte
Jai un compte prenium et je suis débité sur mon compte chaque mois mais je ne sais plus quel est mon compte comment faire svp
- Jai un compte prenium et je suis débité sur mon compte chaque mois mais je ne sais plus quel est mon compte comment faire svp
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- Spotify Star
- 166 Views
- 1 replies
- 0 likes
- 166 Views
- 1 replies
- 0 likes
Charged twice per month
I signed up for the .99cent 3 month trial subscription and it charged both .99 and 9.99... kinda upset since it took the 10$ from the account and caused isf for another payment
- I signed up for the .99cent 3 month trial subscription and it charged both .99 and 9.99... kinda upset since it took the 10$ from the account and caused isf for another payment
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- Spotify Star
- 139 Views
- 1 replies
- 0 likes
- 139 Views
- 1 replies
- 0 likes
Solved!! Just subscribed for 99 cents and was charged $9.99 for 3 months.
Below I have a screenshot of my reciept that says I paid for the 3 month promotion. However it also says I was charged the full $9.99. How can I get a refund, extra months or a fix to my problem for this payment error.
- Below I have a screenshot of my reciept that says I paid for the 3 month promotion. However it also says I was charged the full $9.99. How can I get a refund, extra months or a fix to my problem for ...
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- Spotify Star
- 208 Views
- 1 replies
- 0 likes
- 208 Views
- 1 replies
- 0 likes
cancelling spotify premium
I stupidly installed the spotify app on my phone, although wasnt asked for any payment details. My husband tehn informed me that we got it free with our phone contract. I cannot create an account with vodaphone becuase it says that I am currently pay...
- I stupidly installed the spotify app on my phone, although wasnt asked for any payment details. My husband tehn informed me that we got it free with our phone contract. I cannot create an account wit...
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- Spotify Star
- 150 Views
- 1 replies
- 0 likes
- 150 Views
- 1 replies
- 0 likes
Help
Hello want to buy a premium akount, I've already paid 3 times 0.99 cents and continues to write when "you on the map is not the money but the bank reserve. And I am already looking forward to a week but I do not have premium is not. Please for helpin...
- Hello want to buy a premium akount, I've already paid 3 times 0.99 cents and continues to write when "you on the map is not the money but the bank reserve. And I am already looking forward to a week ...
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- Spotify Star
- 136 Views
- 1 replies
- 0 likes
- 136 Views
- 1 replies
- 0 likes
3 month for $.99 doesn't work
I went to purchase the 99 cent 3 month trial of spotify premium only to get the error message that I had already used a trial. So, I further investigated to see when I used this and found that if I went to my receipt page, I could find when I purchas...
- I went to purchase the 99 cent 3 month trial of spotify premium only to get the error message that I had already used a trial. So, I further investigated to see when I used this and found that if I w...
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- Spotify Star
- 317 Views
- 1 replies
- 0 likes
- 317 Views
- 1 replies
- 0 likes
Solved!! .99 cents for 3 months move to Spotify Family
Hi, I just signed up for the .99 cent deal for 3 months and was considering going to the Spotify Family. Will my subscription be changed and charge 14.99 a month or will it be charged 14/month for the next 3 months?
- Hi, I just signed up for the .99 cent deal for 3 months and was considering going to the Spotify Family. Will my subscription be changed and charge 14.99 a month or will it be charged 14/month for th...
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- Spotify Star
- 631 Views
- 1 replies
- 0 likes
- 631 Views
- 1 replies
- 0 likes
Wrong incasso?
01/06 I ended my spotify premium account. My app said that it would expire at the 1st of june so in the morning I downgraded to the free version again, thinking that I wouldnt had to pay anymore. But suddenly in the evening there was an incasso stati...
- 01/06 I ended my spotify premium account. My app said that it would expire at the 1st of june so in the morning I downgraded to the free version again, thinking that I wouldnt had to pay anymore. But...
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- Spotify Star
- 157 Views
- 1 replies
- 0 likes
- 157 Views
- 1 replies
- 0 likes
Charged for .99 deal but still isn't working
My sister used my card to register for the 99c trial, several payments were taken from my account but the trial hasn't worked. Is there a way to be refunded these chagres? As the product is not working, I would like this money reimbursed.
- My sister used my card to register for the 99c trial, several payments were taken from my account but the trial hasn't worked. Is there a way to be refunded these chagres? As the product is not...
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- Spotify Star
- 132 Views
- 1 replies
- 0 likes
- 132 Views
- 1 replies
- 0 likes
Paid for premium and it still won't let me play music
I paid 0,99 zł for three months and it still won't let me play music and it still says I'm on a free subscription
- I paid 0,99 zł for three months and it still won't let me play music and it still says I'm on a free subscription
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- Spotify Star
- 150 Views
- 1 replies
- 0 likes
- 150 Views
- 1 replies
- 0 likes
Double Charged
Hi,I was previously on a free 6 month trial through Rogers and when it ended, we put our accounts on a Spotify Family Plan. I was charged both on my Rogers account and through Spotify for last month, for the same spotify accounts. I tried contacting ...
- Hi, I was previously on a free 6 month trial through Rogers and when it ended, we put our accounts on a Spotify Family Plan. I was charged both on my Rogers account and through Spotify for last mont...
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- Spotify Star
- 213 Views
- 1 replies
- 0 likes
- 213 Views
- 1 replies
- 0 likes
Doble cobro en tarjeta en dos meses seguidos.
Alguien me puede explicar porque pasa esto, al principio seguí el consejo de la pagina oficial y ya termino ese mes y ahora se me ha vuelto hacer el cobro 2 veces...
- Alguien me puede explicar porque pasa esto, al principio seguí el consejo de la pagina oficial y ya termino ese mes y ahora se me ha vuelto hacer el cobro 2 veces...
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- Spotify Star
- 129 Views
- 1 replies
- 0 likes
- 129 Views
- 1 replies
- 0 likes
Payment
This is since April I am charged twice a month, first by a Spotify Stockholm, then followed by Spotify France, I don't think it's normal, because I have only one Spotify account, I should pay €10 and not € 20! I'd like to quickly find a solution, tha...
- This is since April I am charged twice a month, first by a Spotify Stockholm, then followed by Spotify France, I don't think it's normal, because I have only one Spotify account, I should pay €10 and...
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- Spotify Star
- 115 Views
- 1 replies
- 0 likes
- 115 Views
- 1 replies
- 0 likes
Solved!! Family Activation not requested!
I have a premium account and today I've discovered that a family membership has been activated on my account.Please remove it and don't charge anything, because I've never requested it. I can't disable by myself because the only option is to go back ...
- I have a premium account and today I've discovered that a family membership has been activated on my account. Please remove it and don't charge anything, because I've never requested it. I ...
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- Spotify Star
- 179 Views
- 1 replies
- 0 likes
- 179 Views
- 1 replies
- 0 likes