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Please see below the current ongoing issues which are under investigation.

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Subscriptions

Ask here for help with Premium, payments and trials.

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Forum Posts

Solved!! Cancel subscription and get a refund

I dont use Spotify enough to pay for a subscription I'm going to cancel subscription

Visitor

Lucifermorningstar

Regular

195098 Views

123 replies

12 likes

  • 195098 Views
  • 123 replies
  • 12 likes

Solved!! Duo/Family plan upgrade campaign issue

I am an existing Duo customer, and this evening I got an email from Spotify saying : “ Try Family for the next 2 months (at no extra cost) and go from 2 to 3 or more Premium accounts under one plan.”When I select to accept the offer and upgrade to Fa...

Music Fan

TiBlack

Newbie

22183 Views

28 replies

4 likes

  • 22183 Views
  • 28 replies
  • 4 likes

No puedo ingresar mi tarjeta a premium

Por que no puedo ingresar mi tarjeta para contratar premium, me dice que mi banco está teniendo un mal día pero agrego otras tarjetas y tampoco se puede, quiero premium pero no lo puedo contratar ayuda por favor

Newbie

Por que no puedo ingresar mi tarjeta para contratar premium, me dice que mi banco está teniendo un mal día pero agrego otras tarjetas y tampoco se puede, quiero premium pero no lo puedo contratar ayu...

josebar

Casual Listener

193 Views

1 replies

0 likes

  • 193 Views
  • 1 replies
  • 0 likes

£0.99 for 3 months

Is this offer £0.99 for three months only and do you not get charged afterwards?

Newbie

Is this offer £0.99 for three months only and do you not get charged afterwards?

Scotty1973

Newbie

318 Views

2 replies

0 likes

  • 318 Views
  • 2 replies
  • 0 likes

Why is my account set to 'spotify free' again, when I upgraded it to premium and paying for it?

About a month ago I upgraded my account to premium because the commercials annoyed me. I don´t understand why my account is now set back to ´free´, because I am paying for premium!

Newbie

About a month ago I upgraded my account to premium because the commercials annoyed me. I don´t understand why my account is now set back to ´free´, because I am paying for premium! 

osornios

Spotify Star

218 Views

1 replies

0 likes

  • 218 Views
  • 1 replies
  • 0 likes

Transfer Abonnement to another account

I've bought the premium version for the my old account, but I need It for the new one. Is it able to transfer them Abonnement? Thank you guys

Newbie

I've bought the premium version for the my old account, but I need It for the new one. Is it able to transfer them Abonnement? Thank you guys

osornios

Spotify Star

318 Views

1 replies

0 likes

Account
Premium
  • 318 Views
  • 1 replies
  • 0 likes

Superuser Contribution Premium subscription recognized in app but not on website or other apps

I pay monthly for Premium and it works just fine in the Spotify app - yet when I log in to the website or with Pacemaker (a mixing app that uses your Spotify library) I am told I do not have Premium and can not use it's additional features. What is g...

Newbie

I pay monthly for Premium and it works just fine in the Spotify app - yet when I log in to the website or with Pacemaker (a mixing app that uses your Spotify library) I am told I do not have Premium ...

seven619

Newbie

238 Views

2 replies

0 likes

  • 238 Views
  • 2 replies
  • 0 likes

3 months premium offer

I just purchased 3 months of spotify premium based on an ad that said i could by a low price, i enterd my card info and am logged in on my phone, but it keeps telling me to get premium, and i can't save any songs or so

Newbie

I just purchased 3 months of spotify premium based on an ad that said i could by a low price, i enterd my card info and am logged in on my phone, but it keeps telling me to get premium, and i can't s...

Hachikoaeg

Casual Listener

178 Views

1 replies

0 likes

  • 178 Views
  • 1 replies
  • 0 likes

Solved!! Didn't get 3months of premium

Hello, today i tried buying the new deal spotify premium 3 months for €9,99 but it only gave me 1 month of premium after i paid it with paysafe.

Casual Listener

Hello, today i tried buying the new deal spotify premium 3 months for €9,99 but it only gave me 1 month of premium after i paid it with paysafe.

Maxim

Spotify Star

307 Views

1 replies

0 likes

  • 307 Views
  • 1 replies
  • 0 likes

Can't by premium

HalloMy sister bought last year the premium version for €0.99. I wanted it to try to this year. I never had spotify, so I made a new account. But when I try to buy the premium version, I got a warning that I had a premium version before. What can I d...

Newbie

Hallo My sister bought last year the premium version for €0.99. I wanted it to try to this year. I never had spotify, so I made a new account. But when I try to buy the premium version, I got a warn...

jurjenabbes

Regular

178 Views

1 replies

0 likes

  • 178 Views
  • 1 replies
  • 0 likes

Solved!! Premium not working

I was paying for a premium subscription on my iphone for the app but when I logged out and logged back in it says that my account is now free. I only have one account and I'm getting charged for the subscription and lost all of my saved songs. Can so...

Casual Listener

I was paying for a premium subscription on my iphone for the app but when I logged out and logged back in it says that my account is now free. I only have one account and I'm getting charged for the ...

ischeibe3

Casual Listener

308 Views

2 replies

0 likes

  • 308 Views
  • 2 replies
  • 0 likes

Pago PayPal

Hola, por qué no puedo pagar otra cuanta spotify con PayPal??? Mi cuenta spotify la pude pagar con PayPal pero la de mi esposa no me la acepta, a que se debe? Quiero aprovechar la promoción de 3 meses por $9.00

Newbie

Hola, por qué no puedo pagar otra cuanta spotify con PayPal??? Mi cuenta spotify la pude pagar con PayPal pero la de mi esposa no me la acepta, a que se debe? Quiero aprovechar la promoción de 3 mese...

176 Views

0 replies

0 likes

  • 176 Views
  • 0 replies
  • 0 likes

Payed 10euro i get 1 month(adv says 3)

I saw the advertise that spotify makes 9,99euro for 3 months i went to the store to buy a spotify card for 10euro i redeem t and i get 1 month?After that i mailed to spotify i tell them and get a link to go to the forum??????Nice service

Newbie

I saw the advertise that spotify makes 9,99euro for 3 months i went to the store to buy a spotify card for 10euro i redeem t and i get 1 month? After that i mailed to spotify i tell them and get a l...

Maxim

Spotify Star

182 Views

1 replies

0 likes

  • 182 Views
  • 1 replies
  • 0 likes

Premium for $0.99

Trying to buy premium for 99p using PayPal and although on the UK site (https://www.spotify.com/uk/purchase/panel/?intro=1#__main-billing-paypal) it is asking for a US zip code, which I don't have. How can I get it to ask for a postcode?

Casual Listener

Trying to buy premium for 99p using PayPal and although on the UK site (https://www.spotify.com/uk/purchase/panel/?intro=1#__main-billing-paypal) it is asking for a US zip code, which I don't have. H...

peterupfold1

Casual Listener

380 Views

3 replies

0 likes

  • 380 Views
  • 3 replies
  • 0 likes

I can't get a 7 day trial on a new account??

I've just set up a new account to use spotify again after changing my device and i cannot access the 7 day trial for premium, can anyone help?

Newbie

I've just set up a new account to use spotify again after changing my device and i cannot access the 7 day trial for premium, can anyone help?

Maxim

Spotify Star

882 Views

1 replies

0 likes

  • 882 Views
  • 1 replies
  • 0 likes

ni dispositivo android no reconoce mi cuenta premium

recientemente me suscribi como usurio premium por la oferta existente, desde la pagina me sale como cuenta premium, sim embargo inicio sesion en mi dispositivo android uy me sale como cuenta free, ya intente cerrando sesion y volviendo a iniciar, igu...

Newbie

recientemente me suscribi como usurio premium por la oferta existente, desde la pagina me sale como cuenta premium, sim embargo inicio sesion en mi dispositivo android uy me sale como cuenta free, ya...

235 Views

0 replies

0 likes

  • 235 Views
  • 0 replies
  • 0 likes

tried the 0.99 for 3 months and...

i put in my card info for the 0.99 for 3 months premium thing and it said that i used that card before so i decided to stay free but i got charged 1.99 anyway

Newbie

i put in my card info for the 0.99 for 3 months premium thing and it said that i used that card before so i decided to stay free but i got charged 1.99 anyway

Maxim

Spotify Star

174 Views

1 replies

0 likes

  • 174 Views
  • 1 replies
  • 0 likes

Renovacion de plan

El plan que yo tengo es el de 3 meses y tengo que renovarlo y me dice que no puedo renovar con ese plan bueno si no puedo con ese plan tengo que poder con el de un mes pero tampoco me sale la opción de renovar por un mes y me quedan 3 dias para que s...

Newbie

El plan que yo tengo es el de 3 meses y tengo que renovarlo y me dice que no puedo renovar con ese plan bueno si no puedo con ese plan tengo que poder con el de un mes pero tampoco me sale la opción ...

280 Views

0 replies

0 likes

  • 280 Views
  • 0 replies
  • 0 likes

i used spotify family but it's not working.. PLEASE HELP ME..

so my friends and I used spotify family together, she paid for us using probably her debit card. today, i checked that my account is free and when i asked her, she said that her account is still premium.. we have been using this feature for months no...

Newbie

so my friends and I used spotify family together, she paid for us using probably her debit card. today, i checked that my account is free and when i asked her, she said that her account is still prem...

131 Views

0 replies

0 likes

  • 131 Views
  • 0 replies
  • 0 likes

Can't subscribe to a seccond account using one PayPal account

Hi, I just have subscribed to Spotify Premium with my personal account using my PayPal. Now my sisters wants to upgrade aswell with the 0.99cents discount (3months). But when I try to buy it for my sisters using my PayPal it just crashed and does not...

Newbie

Hi, I just have subscribed to Spotify Premium with my personal account using my PayPal. Now my sisters wants to upgrade aswell with the 0.99cents discount (3months). But when I try to buy it for...

Maxim

Spotify Star

176 Views

1 replies

0 likes

  • 176 Views
  • 1 replies
  • 0 likes

I cant download

I already subscribe to the premium and and i already pay it awhile ago and yet i cant download a music. Every time i click the download icon. A message will appear to get premium

Casual Listener

I already subscribe to the premium and and i already pay it awhile ago and yet i cant download a music. Every time i click the download icon. A message will appear to get premium

142 Views

0 replies

0 likes

  • 142 Views
  • 0 replies
  • 0 likes

Family Member not able to access

Hi, My brother was previously on my Premium Family membership. Now he's been logged out of the membership access. It stated that he is not living in the same address I am. He's living with me. Why is this happening? I tried sending an invite again, b...

Newbie

Hi,  My brother was previously on my Premium Family membership.  Now he's been logged out of the membership access.  It stated that he is not living in the same address I am.&nbsp...

135 Views

0 replies

0 likes

  • 135 Views
  • 0 replies
  • 0 likes