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Forum Posts

Solved!! Duo/Family plan upgrade campaign issue

I am an existing Duo customer, and this evening I got an email from Spotify saying : “ Try Family for the next 2 months (at no extra cost) and go from 2 to 3 or more Premium accounts under one plan.”When I select to accept the offer and upgrade to Fa...

  • Music Fan
  • FenrisulvKK
  • Visitor
  • 15373 Views
  • 27 replies
  • 3 likes
  • 15373 Views
  • 27 replies
  • 3 likes

premium subscriotion

hi im trying to subscribe to premium account paying through globe but itvwont send me a pin, kept on saying there was error?

  • Newbie
  • hi im trying to subscribe to premium account paying through globe but itvwont send me a pin, kept on saying there was error?
  • 121 Views
  • 0 replies
  • 0 likes
  • 121 Views
  • 0 replies
  • 0 likes

New Device. No Premium?

Just recently purchased new phone and downloaded Spotify. Had premium on older device but now as I log into Spotify on the new device I don't have premium. Help?

  • Newbie
  • Just recently purchased new phone and downloaded Spotify. Had premium on older device but now as I log into Spotify on the new device I don't have premium. Help?
  • 154 Views
  • 0 replies
  • 0 likes
  • 154 Views
  • 0 replies
  • 0 likes

Superuser Contribution Paid .99 for 3 months but only got one week.

I signed up for the .99 for 3 months, but it stopped in a week and started ads. First one, I tapped on the 'learn more , it went to a still frame Spotify ad, but I could not go any further with it. It was not 'clickable'. Each time it came up, I trie...

  • Newbie
  • I signed up for the .99 for 3 months, but it stopped in a week and started ads. First one, I tapped on the 'learn more , it went to a still frame Spotify ad, but I could not go any further with it. I...
  • Maria_B
  • Moderator
  • 508 Views
  • 1 replies
  • 0 likes
  • 508 Views
  • 1 replies
  • 0 likes

Superuser Contribution student subscription

I was signed up for the student subscription yesterday. And two payments received even though stil my account was not premium

  • Newbie
  • I was signed up for the student subscription yesterday. And two payments received even though stil my account  was not premium
  • Maria_B
  • Moderator
  • 165 Views
  • 1 replies
  • 0 likes
  • 165 Views
  • 1 replies
  • 0 likes

Superuser Contribution Family plan has dropped my family and now can't add them back

Don;t know what happened, but my family have been removed from my family account, when I try to add them again and send a link and error comes up saying spotify can't verify address? Any one know how I can sort this out?

  • Newbie
  • Don;t know what happened, but my family have been removed from my family account, when I try to add them again and send a link and error comes up saying spotify can't verify address? &nbsp...
  • Maria_B
  • Moderator
  • 228 Views
  • 1 replies
  • 0 likes
  • 228 Views
  • 1 replies
  • 0 likes

Superuser Contribution Changed credit card for subscription and got charged on both new and old one

Hi, I changed the credit card details for my subscription payment a few months back and now, all of a sudden, the subscription is being charged on both the previously used credit card and the new one. Can you please remove the withdrawal from the pre...

  • Newbie
  • Hi,   I changed the credit card details for my subscription payment a few months back and now, all of a sudden, the subscription is being charged on both the previously used credit card and th...
  • Maria_B
  • Moderator
  • 188 Views
  • 1 replies
  • 0 likes
  • 188 Views
  • 1 replies
  • 0 likes

I CANNOT GET INTO THE PREMIUM FAMILY PLAN

I have been trying toget in to the premium family plan already verified everything still is saying I cannot get into it . I do actually live at the same house with my sister which usemername abrome98 This is pretty frustrating guys .I need some kind ...

  • Newbie
  • I have been trying toget in to the premium family plan already verified everything still is saying I cannot get into it .   I do actually live at the same house with my sister which usemername...
  • 121 Views
  • 0 replies
  • 0 likes
  • 121 Views
  • 0 replies
  • 0 likes

Superuser Contribution Premium

In June 4 I pay premium for 3 months and today June 14 im in free subscription. Did someone know what happen and what can i do?

  • Newbie
  • In June 4 I pay premium for 3 months and today June 14 im in free subscription. Did someone know what happen and what can i do?
  • ramakrishna492
  • Newbie
  • 193 Views
  • 2 replies
  • 0 likes
  • 193 Views
  • 2 replies
  • 0 likes

Why Am I Being Advertised The 99c Premium Offer If I'm Inelligible?

To preface. I only recenlty got Spotify on my phone, saw the 99c offer but instead decided to opt for the 7 day trial because I didn't even know if I would continue using Spotify afterwards. After the trial ended (a day early by the way), I decided I...

  • Newbie
  • To preface. I only recenlty got Spotify on my phone, saw the 99c offer but instead decided to opt for the 7 day trial because I didn't even know if I would continue using Spotify afterwards.   ...
  • Maxim
  • Spotify Star
  • 556 Views
  • 1 replies
  • 0 likes
  • 556 Views
  • 1 replies
  • 0 likes

Can't Pay By Paypal for Premium

I am trying to purchase premium for my son who hasn't done a free trial with his account and I want to pay with Paypal. When I do try and pay it keeps bouncing me back to the payment options page.

  • Newbie
  • I am trying to purchase premium for my son who hasn't done a free trial with his account and I want to pay with Paypal. When I do try and pay it keeps bouncing me back to the payment options page.
  • Maxim
  • Spotify Star
  • 338 Views
  • 1 replies
  • 0 likes
  • 338 Views
  • 1 replies
  • 0 likes

Superuser Contribution Ra Duality album nog niet beschikbaar

Ik wacht al 2 jaar met smart op het album Duality van de artiest Ra. Deze is al lang uit maar helaas nog niet beschikbaar. Op YouTube kan ik de nummers niet beluisteren vanuit Nederland. Verder is het album nergens anders te vinden en dus niet te lui...

  • Newbie
  • Ik wacht al 2 jaar met smart op het album Duality van de artiest Ra. Deze is al lang uit maar helaas nog niet beschikbaar. Op YouTube kan ik de nummers niet beluisteren vanuit Nederland. Verder is he...
  • Maria_B
  • Moderator
  • 460 Views
  • 1 replies
  • 0 likes
  • 460 Views
  • 1 replies
  • 0 likes

Superuser Contribution Problema con suscripcion de 3 meses a 9 pesos

Hola, el 08 de junio contraté una oferta de 3meses de premium a sólo 9 pesos, y hoy 14 de junio aparecieron nuevamente los anuncios y me sale que mi suscripción es gratuita, si se hizo el cargo a mi tarjeta y no he cancelado yo la suscripción. Alguie...

  • Casual Listener
  • Hola, el 08 de junio contraté una oferta de 3meses de premium a sólo 9 pesos, y hoy 14 de junio aparecieron nuevamente los anuncios y me sale que mi suscripción es gratuita, si se hizo el cargo a mi ...
  • Maria_B
  • Moderator
  • 292 Views
  • 1 replies
  • 0 likes
  • 292 Views
  • 1 replies
  • 0 likes

Superuser Contribution Alguém pode tirar uma dúvida

Eu paguei hoje o Spotify pelo boleto, gostaria de saber se demora pra fazer a confirmação do pagamento, porque eu tento escutar música e fazer download, mas não vai! Fala pra eu pagar, sendo que já fiz o pagamento

  • Newbie
  • Eu paguei hoje o Spotify pelo boleto, gostaria de saber se demora pra fazer a confirmação do pagamento, porque eu tento escutar música e fazer download, mas não vai! Fala pra eu pagar, sendo que já f...
  • Maria_B
  • Moderator
  • 328 Views
  • 1 replies
  • 0 likes
  • 328 Views
  • 1 replies
  • 0 likes

Superuser Contribution Cant log in to account to cancel subscription or contact customer service

I am trying to log into my account to cancle my subscription but I dont know what e-mail address it is linked to and it cant log in with facebook. I want to call spotify to find out but I cannot even find a number to call them to get help. Anyone kno...

  • Newbie
  • I am trying to log into my account to cancle my subscription but I dont know what e-mail address it is linked to and it cant log in with facebook. I want to call spotify to find out but I cannot even...
  • Maria_B
  • Moderator
  • 295 Views
  • 1 replies
  • 0 likes
  • 295 Views
  • 1 replies
  • 0 likes

Problemas con Plan Familiar Premium

Desde hace un par de meses contratamos el servicio pero no entiendo porque motivo nos regresa al plan gratis y volvemos a ingresar al plan premium y no nos deja con nuestra cuenta actual no podemos estar haciendo correos nuevos cada mes. necesito sol...

  • Visitor
  • Desde hace un par de meses contratamos el servicio pero no entiendo porque motivo nos regresa al plan gratis y volvemos a ingresar al plan premium y no nos deja con nuestra cuenta actual no podemos e...
  • 137 Views
  • 0 replies
  • 0 likes
  • 137 Views
  • 0 replies
  • 0 likes

Marielizza25@hotmail.com

Pague la suscripcion para spotify universitario y no me han activado el servio.¿será posible realizar un reembolso?

  • Newbie
  • Pague la suscripcion para spotify universitario y no me han activado el servio. ¿será posible realizar un reembolso?
  • 672 Views
  • 0 replies
  • 0 likes
  • 672 Views
  • 0 replies
  • 0 likes

Superuser Contribution Headspace mobile phone

I pay for a premium spotify account through my mobile phone, can i add the Headspace app as it asks for credit card details? Cheers Jase

  • Newbie
  • I pay for a premium spotify account through my mobile phone, can i add the Headspace app as it asks for credit card details?   Cheers   Jase
  • Maria_B
  • Moderator
  • 414 Views
  • 1 replies
  • 0 likes
  • headspace
    mobile payment
    Payment
  • 414 Views
  • 1 replies
  • 0 likes

Superuser Contribution Mancato upgrade a premium

Ho pagato per l upgrade a premium ma l account è rimasto free. Ho provato a connettere e disconnettere ma niente non funziona ho persino cancellato l app. Il pagamento è avvenuto poiche ho controllato oggi il saldo

  • Newbie
  • Ho pagato per l upgrade a premium ma l account è rimasto free. Ho provato a connettere e disconnettere ma niente non funziona ho persino cancellato l app. Il pagamento è avvenuto poiche ho controllat...
  • Maria_B
  • Moderator
  • 191 Views
  • 1 replies
  • 0 likes
  • 191 Views
  • 1 replies
  • 0 likes

Superuser Contribution Changing Countries

I've moved to Australia and would like to move my account over from Canada. However, instead of paying $10 a month now its asking me to pay $140 something once. Im curious to know why I cant continue to pay monthly in Australia.... Thanks Sage

  • Newbie
  • I've moved to Australia and would like to move my account over from Canada. However, instead of paying $10 a month now its asking me to pay $140 something once. Im curious to know why I cant continue...
  • Maria_B
  • Moderator
  • 199 Views
  • 1 replies
  • 0 likes
  • 199 Views
  • 1 replies
  • 0 likes

Superuser Contribution Why was i charged? I get premium through Spark

Hi There, I have only ever had one Spotify account and that was when i got the Spark prepay deal that i signed up for years ago and still use today. I never game Spotify my card details at any point in time. This month i get a payment coming from my ...

  • Newbie
  • Hi There,   I have only ever had one Spotify account and that was when i got the Spark prepay deal that i signed up for years ago and still use today. I never game Spotify my card details at a...
  • Maria_B
  • Moderator
  • 711 Views
  • 1 replies
  • 0 likes
  • 711 Views
  • 1 replies
  • 0 likes