Type in your question below and we'll check to see what answers we can find...
Loading article...
Submitting...
If you couldn't find any answers in the previous step then we need to post your question in the community and wait for someone to respond. You'll be notified when that happens.
Simply add some detail to your question and refine the title if needed, choose the relevant category, then post.
Before we can post your question we need you to quickly make an account (or sign in if you already have one).
Don't worry - it's quick and painless! Just click below, and once you're logged in we'll bring you right back here and post your question. We'll remember what you've already typed in so you won't have to do it again.
Ask here for help with Premium, payments and trials.
Hi Spotify, Recently, on Apr 02, 2025, I got a mail from you with subject "Important information about Premium Mini"saying that "We’re reaching out to let you know that as of April 2nd, 2025, we are no longer offering the ability to purchase the Prem...
Visitor
75011 Views
20 replies
99 likes
We have a Premium Family Plan. My husband is trying to listen to an Audiobook but he got cut off because apparently there are only a certain number of hours per month you can listen? Other than the fact that this makes zero sense (WHY???) I am trying...
Visitor
140119 Views
69 replies
10 likes
What are the actual differences between the Basic Individual plan and the premium ones? Looks like it might be the access to the audiobooks, but spotify doesn't make it clear.
Casual Listener
80394 Views
89 replies
4 likes
I dont use Spotify enough to pay for a subscription I'm going to cancel subscription
Visitor
269420 Views
159 replies
13 likes
Hello,I wanna start Spotify Premium but when I click on Paypal, it says me that I must have a credit card ? And It also says that it cost me directly 9.99€ but I take first month free... Please, help me ! Nico.
Hello, I wanna start Spotify Premium but when I click on Paypal, it says me that I must have a credit card ? And It also says that it cost me directly 9.99€ but I take first month free... P...
Spotify Star
291 Views
1 replies
0 likes
I bought premium but my account is still a free account
I bought premium but my account is still a free account
Spotify Star
219 Views
1 replies
0 likes
Hey there! I recently decided that I wanted a new username, so I created a new account since that is not yet an available option. I cancelled the premium subscription of my old account today, but I can't subscribe again with my new one. It keeps tryi...
Hey there! I recently decided that I wanted a new username, so I created a new account since that is not yet an available option. I cancelled the premium subscription of my old account today, but I c...
Spotify Star
223 Views
1 replies
0 likes
hi i have the family premium but i will go to live in europe, my account will work normally?? help!!!!
hi i have the family premium but i will go to live in europe, my account will work normally?? help!!!!
Spotify Star
210 Views
1 replies
0 likes
No me deja entrar en el servicio Premium con mi cuenta ,cada vez que meto mi cuenta de Paypal me hecha hacia atrás si poder efectuar el pago y al rato en la página inicial me aparece un mensaje diciendo que tienen problemas con los servicios de pagos...
No me deja entrar en el servicio Premium con mi cuenta ,cada vez que meto mi cuenta de Paypal me hecha hacia atrás si poder efectuar el pago y al rato en la página inicial me aparece un mensaje dicie...
Spotify Star
232 Views
1 replies
0 likes
HI, I've had spotify premium since ive been with Fido. My premium was working yesturday and for some reason it had stopped working. My phone number matches with my fido account and so I dont know how I can fix the problem.
HI, I've had spotify premium since ive been with Fido. My premium was working yesturday and for some reason it had stopped working. My phone number matches with my fido account and so I dont know how...
Casual Listener
313 Views
2 replies
0 likes
Me han cobrado dobles después en el tercer mes me pueden explicar el porque? Si es error del sistema me van a devolver el dinero ? Como me pueden apoyar.Saludos
Me han cobrado dobles después en el tercer mes me pueden explicar el porque? Si es error del sistema me van a devolver el dinero ? Como me pueden apoyar. Saludos
Spotify Star
394 Views
1 replies
0 likes
Hi there, I moved from Spain to the Netherlands. Changed my account to the Netherlands, and I'm trying to change my credit card details to my Dutch card, but it won't allow me... It tells me I should first change my account to the Netherlands, which ...
Hi there, I moved from Spain to the Netherlands. Changed my account to the Netherlands, and I'm trying to change my credit card details to my Dutch card, but it won't allow me... It tells me...
Casual Listener
723 Views
1 replies
1 likes
Hallo SpotifyIch habe mir per Paypal Spotify Premium gekauft. Ich habe die Bestätigung des Kaufes bekommen und habe nur dieses eine Konto. Allerdings bleibe ich auch nach mehrmaligem Ein- und Ausloggen sowie Deaktivierung und erneuter Installation de...
Hallo Spotify Ich habe mir per Paypal Spotify Premium gekauft. Ich habe die Bestätigung des Kaufes bekommen und habe nur dieses eine Konto. Allerdings bleibe ich auch nach mehrmaligem Ein- und Aus...
300 Views
0 replies
0 likes
Is premium just for one device? Works on pc, smartphone still free spotify, same account.
Is premium just for one device? Works on pc, smartphone still free spotify, same account.
Newbie
225 Views
1 replies
0 likes
Hello. I had paid for a family premium spotify. it is a direct debit. A friends had got me a spotify voucher for my birthday a month later and i have tried to redeem it but it says that i cant because i am already on premium. How do i redeem it? What...
Hello. I had paid for a family premium spotify. it is a direct debit. A friends had got me a spotify voucher for my birthday a month later and i have tried to redeem it but it says that i cant becaus...
Spotify Star
485 Views
1 replies
0 likes
Sehr geehrtes Support Team,seit einigen Tagen versuche ich per Paypal das 30 Tage ProbeAbo für meinen Account zu aktivieren ohne erfolg. Nachdem ich mich per paypal eingeloggt habe und anschließend auf "jetzt bezahlen" geklickt hatte, wurde ich wiede...
Sehr geehrtes Support Team, seit einigen Tagen versuche ich per Paypal das 30 Tage ProbeAbo für meinen Account zu aktivieren ohne erfolg. Nachdem ich mich per paypal eingeloggt habe und anschließend...
Spotify Star
851 Views
5 replies
0 likes
Ich habe ein ganz normales Konto worüber von Strom bis Telefonrechnung alles von läuft. Ich habe auch ein PayPal Konto mit dem ich schon einiges im Internet gekauft habe. Paypal funktioniert weder auf der App noch auf dem Desktop, diese komische Sofo...
Ich habe ein ganz normales Konto worüber von Strom bis Telefonrechnung alles von läuft. Ich habe auch ein PayPal Konto mit dem ich schon einiges im Internet gekauft habe. Paypal funktioniert...
166 Views
0 replies
1 likes
Why can't I buy Spotify premium for students?
Why can't I buy Spotify premium for students?
Roadie
252 Views
1 replies
0 likes
My dads card was charged $4 when we were trying to get premium (0.99 for three months) and it said that it wasnt going through and that no money was charged, but the card was charged $4 and i still dont have premium?
My dads card was charged $4 when we were trying to get premium (0.99 for three months) and it said that it wasnt going through and that no money was charged, but the card was charged $4 and i still d...
Roadie
251 Views
1 replies
0 likes
How do I have it so that Spotify charges me through my phone contract and not by PayPal or card?
How do I have it so that Spotify charges me through my phone contract and not by PayPal or card?
Roadie
239 Views
1 replies
0 likes
HelloI mistakenly made a payment of € 0.99 twice to activate spotify premium for my account Karlo Riefoli (Facebook). The last payment made with Andrea Brioschi's credit card starting with 5267 was made by mistake and I would like to cancel that paym...
Hello I mistakenly made a payment of € 0.99 twice to activate spotify premium for my account Karlo Riefoli (Facebook). The last payment made with Andrea Brioschi's credit card starting with 5267 was...
Roadie
395 Views
1 replies
0 likes
My smartphone had a bug and WiFi don't connect any more. I want to download my musics on pc and move to device vi usb.
My smartphone had a bug and WiFi don't connect any more. I want to download my musics on pc and move to device vi usb.
Community Legend
281 Views
1 replies
0 likes
Je me suis abonné à Spotify premium la semaine dernière avec l'offre de 1€/mois, Et hier mon téléphone s'est eteind et quand je l'ai rallumé, mon compte était désabonné de Spotify premium, C'est à dire que j'ai la version free et je dois payer pour m...
Je me suis abonné à Spotify premium la semaine dernière avec l'offre de 1€/mois, Et hier mon téléphone s'est eteind et quand je l'ai rallumé, mon compte était désabonné de Spotify premium, C'est à di...
Roadie
648 Views
1 replies
0 likes
Hi, i've paid 1 month of spotify premium and i've recived an email that confirm my payment, but on my iPhone app and on my windows app the account is still free.When i click the account button and open my account option in web page the account type i...
Hi, i've paid 1 month of spotify premium and i've recived an email that confirm my payment, but on my iPhone app and on my windows app the account is still free. When i click the account button and ...
Casual Listener
472 Views
5 replies
0 likes
