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Forum Posts

Solved!! Duo/Family plan upgrade campaign issue

I am an existing Duo customer, and this evening I got an email from Spotify saying : “ Try Family for the next 2 months (at no extra cost) and go from 2 to 3 or more Premium accounts under one plan.”When I select to accept the offer and upgrade to Fa...

  • Music Fan
  • nacho121
  • Visitor
  • 10518 Views
  • 24 replies
  • 2 likes
  • 10518 Views
  • 24 replies
  • 2 likes

Can Spotify charge your savings account?

I had 200$ that had been on hold in my chequeing account, which I had not yet had access to, but when I got a 45$ etransfer which I deposited into my savings, my pending spotify payment went though.Is spotify taking from the portion of money that was...

  • Newbie
  • I had 200$ that had been on hold in my chequeing account, which I had not yet had access to, but when I got a 45$ etransfer which I deposited into my savings, my pending spotify payment went though. ...
  • 903 Views
  • 0 replies
  • 0 likes
  • 903 Views
  • 0 replies
  • 0 likes

Spotify Premium suddenly stopped working in offline mode on my Android.

For the past month now, my Spotify hasn't been working in offline mode. The play button would turn into the pause button when you pressed it, but the seconds on the song wouldn't increase and nothing would play. This would only happen with some songs...

  • Regular
  • For the past month now, my Spotify hasn't been working in offline mode. The play button would turn into the pause button when you pressed it, but the seconds on the song wouldn't increase and nothing...
  • CryticalAce
  • Community Legend
  • 2361 Views
  • 11 replies
  • 0 likes
  • Android
    offline mode
  • 2361 Views
  • 11 replies
  • 0 likes

Se me cancelo spotify premium

El dia 26 de mayo se realizó el pago con tarjeta de débito de 9 pesos. (Me llego una promoción de 9 pesos.)Pero el día de ayer quise usar spotify y me di cuenta que se había quitado el premium.Me pueden ayudar??

  • Newbie
  • El dia 26 de mayo se realizó el pago con tarjeta de débito de 9 pesos. (Me llego una promoción de 9 pesos.) Pero el día de ayer quise usar spotify y me di cuenta que se había quitado el premium. ...
  • OptimuzKrice
  • Roadie
  • 452 Views
  • 1 replies
  • 0 likes
  • 452 Views
  • 1 replies
  • 0 likes

New crdit card charged but premium is not working

Hi,I lost my old card so i had to order a new one and add it to spotify so it could charge me. So I did. My card was charged but my account didn't switch to premium. I tried loging out and back in but still nothing. Any tips on how to fix that?

  • Newbie
  • Hi, I lost my old card so i had to order a new one and add it to spotify so it could charge me. So I did. My card was charged but my account didn't switch to premium. I tried loging out and back in ...
  • Jiana
  • Community Legend
  • 315 Views
  • 1 replies
  • 0 likes
  • CARTÃO DE CRÉDITO
  • 315 Views
  • 1 replies
  • 0 likes

Doble cobro 2 meses seguidos / Double charge 2 months in a row

Que tal, se me hizo un doble cargo a la suscripción mensual el día 3 de abril y también el 3 de mayo, es decir, me cobraron casi 400 pesos por dos meses de suscripción! Quiero saber como recuperar mi dinero o como resolver este problema.My subscripti...

  • Newbie
  • Que tal, se me hizo un doble cargo a la suscripción mensual el día 3 de abril y también el 3 de mayo, es decir, me cobraron casi 400 pesos por dos meses de suscripción! Quiero saber como recuperar mi...
  • itu_
  • Community Legend
  • 331 Views
  • 3 replies
  • 0 likes
  • 331 Views
  • 3 replies
  • 0 likes

My brother was cancelled

My brother and my sister in law were cancelled off of my premium membership. We live in the same place but I am away for work almost all of the time. I think its bogus that they track where you go to make sure you are not rippinig them off.How about ...

  • Casual Listener
  • My brother and my sister in law were cancelled off of my premium membership. We live in the same place but I am away for work almost all of the time. I think its bogus that they track where you go &n...
  • osornios
  • Spotify Star
  • 928 Views
  • 1 replies
  • 0 likes
  • 928 Views
  • 1 replies
  • 0 likes

Problem with my premium account

Why do i not har premium anymore?

  • Newbie
  • Why do i not har premium anymore?
  • osornios
  • Spotify Star
  • 928 Views
  • 1 replies
  • 0 likes
  • 928 Views
  • 1 replies
  • 0 likes

Country Confusion

Hey guys, I am from New Zealand, but currently working in Italy with a bank account registered in the UK.. My premium missed a payment and I am trying upgrade again but I am unable to select the UK as my billing country (Italy is my only option) and ...

  • Newbie
  • Hey guys, I am from New Zealand, but currently working in Italy with a bank account registered in the UK.. My premium missed a payment and I am trying upgrade again but I am unable to select the UK a...
  • osornios
  • Spotify Star
  • 152 Views
  • 1 replies
  • 0 likes
  • 152 Views
  • 1 replies
  • 0 likes

Transferring my premium account from my galaxy s6 to my new galaxy s8.

I have changed my handset and logged into my spotify but it hasnt transferred over my account. Is there a fix to this? Any help would be greatly appreciated

  • Visitor
  • I have changed my handset and logged into my spotify but it hasnt transferred over my account. Is there a fix to this? Any help would be greatly appreciated
  • osornios
  • Spotify Star
  • 116 Views
  • 1 replies
  • 0 likes
  • 116 Views
  • 1 replies
  • 0 likes

Solved!! Gift card bought in other country and now I can't redeem it

Hi!I was recently in Mexico and when I was there I bought a spotify premium 3 months card. Now that I'm back in Canada, I'm unable to redeem it and I was wondering if there was anything at all that I could possibly do to redeem the card so my money w...

  • Visitor
  • Hi! I was recently in Mexico and when I was there I bought a spotify premium 3 months card. Now that I'm back in Canada, I'm unable to redeem it and I was wondering if there was anything at all that...
  • osornios
  • Spotify Star
  • 527 Views
  • 1 replies
  • 0 likes
  • 527 Views
  • 1 replies
  • 0 likes

gift card

I am trying to purchase a gift card and the site will not accept my credit card info. how do I get this to work?? Ive tried 2 and get same message and there is nothing wrong with my accounts......

  • Newbie
  • I am trying to purchase a gift card and the site will not accept my credit card info.  how do I get this to work??  Ive tried 2 and get same message and there is nothing wrong with my accou...
  • osornios
  • Spotify Star
  • 115 Views
  • 1 replies
  • 0 likes
  • 115 Views
  • 1 replies
  • 0 likes

Problem with regards to membership

Hi,I'm paying premium membership here at Spotify every month, but i cannot log in on my account. Have no access, coz i can't remember my previous email account from my phone. Can you help me with regards to my concern.

  • Newbie
  • Hi, I'm paying premium membership here at Spotify every month, but i cannot log in on my account. Have no access, coz i can't remember my previous email account from my phone. Can you help me with r...
  • osornios
  • Spotify Star
  • 119 Views
  • 1 replies
  • 0 likes
  • 119 Views
  • 1 replies
  • 0 likes

Double Charged for Months

Spotify has been charging me twice each month. One charge of $16.24 and another of $10.82. The 16 dollar charge is fine- I signed up for a family membership for my wife and I. The $10.82 is unexplainable. I have followed your tutorial to try to find ...

  • Newbie
  • Spotify has been charging me twice each month. One charge of $16.24 and another of $10.82. The 16 dollar charge is fine- I signed up for a family membership for my wife and I. The $10.82 is unexplain...
  • osornios
  • Spotify Star
  • 138 Views
  • 1 replies
  • 0 likes
  • 138 Views
  • 1 replies
  • 0 likes

I have Spotify premium but I can't access any of the features on my iPhone app

I have a premium subscription, but I was not getting the features on my iPhone 7. I deleted the app and reinstalled it, changed the password and logged back in, but I still cannot select individual songs and I get the ads. How do I get Premium to fir...

  • Newbie
  • I have a premium subscription, but I was not getting the features on my iPhone 7. I deleted the app and reinstalled it, changed the password and logged back in, but I still cannot select individual s...
  • osornios
  • Spotify Star
  • 230 Views
  • 1 replies
  • 0 likes
  • 230 Views
  • 1 replies
  • 0 likes

Me están cobrando de una cuenta que yo no reconozco

Hola, buenas noches! Quiero saber si me pueden ayudar enserio me urge resulta que yo solo tengo una cuenta de Spotify pero me cabo de dar cuenta en mi banca móvil que me están cobrando otra que no tengo ni idea de dónde salió por favor ayúdeme me cob...

  • Visitor
  • Hola, buenas noches! Quiero saber si me pueden ayudar enserio me urge resulta que yo solo tengo una cuenta de Spotify pero me cabo de dar cuenta en mi banca móvil que me están cobrando otra que no te...
  • osornios
  • Spotify Star
  • 373 Views
  • 4 replies
  • 0 likes
  • 373 Views
  • 4 replies
  • 0 likes

I am subscribed but can't access premium

I have a subscription through iTunes and it says it is active and paid for but when I use the app I am under a free subscription. I have logged in and out multiple times and actually deleted the app and re-downloaded it

  • Newbie
  • I have a subscription through iTunes and it says it is active and paid for but when I use the app I am under a free subscription. I have logged in and out multiple times and actually deleted the app ...
  • 418Gab
  • Newbie
  • 188 Views
  • 1 replies
  • 0 likes
  • 188 Views
  • 1 replies
  • 0 likes

Pay premium, but can't use it

Hey guys,As you can see in the screenshot I bought a 3months gift card and paid for that at least 30€ (12 may 2017). Now today my account said that I using a "free account" and there is the advertisement again and so on. Why? Make no difference I tri...

  • Newbie
  • Hey guys, As you can see in the screenshot I bought a 3months gift card and paid for that at least 30€ (12 may 2017). Now today my account said that I using a "free account" and there is the adverti...
  • osornios
  • Spotify Star
  • 421 Views
  • 1 replies
  • 0 likes
  • Account
    Free
    Login
    Premium
  • 421 Views
  • 1 replies
  • 0 likes

Pague dos veces la subscriocion diferentes métodos y no me da el premium

Hize dos veces el pago y aún sigo sin tener premium primero via PayPal luego por tarjeta en mi cuenta bancaria se descontó los dos montos del premium pero entro a mi cuenta de Spotify y sigo sin premium ya reinicie aplicación y aún nada.

  • Newbie
  • Hize dos veces el pago y aún sigo sin tener premium primero via PayPal luego por tarjeta en mi cuenta bancaria se descontó los dos montos del premium pero entro a mi cuenta de Spotify y sigo sin prem...
  • osornios
  • Spotify Star
  • 339 Views
  • 1 replies
  • 0 likes
  • 339 Views
  • 1 replies
  • 0 likes

Superuser Contribution Mi suscripción se canceló antes de los tres meses que pagué

Hola, el día 15 de mayo contrate Premium por 3 meses, pagué $9.00 pesos mexicanos, y el dia de hoy 31 de mayo al ingresar a mi cuenta me indica que mi cuenta es Free, ya no me da acceso a las funciones premium, el cobro se hizo de manera correcta a m...

  • Newbie
  • Hola, el día 15 de mayo contrate Premium por 3 meses, pagué $9.00 pesos mexicanos, y el dia de hoy 31 de mayo al ingresar a mi cuenta me indica que mi cuenta es Free, ya no me da acceso a las funcion...
  • Aimee_T
  • Roadie
  • 1185 Views
  • 1 replies
  • 1 likes
  • pagos
    Payments
    suscripcion
  • 1185 Views
  • 1 replies
  • 1 likes