Solved!! Cancel subscription and get a refund
I dont use Spotify enough to pay for a subscription I'm going to cancel subscription
-
-
- Casual Listener
- 186606 Views
- 118 replies
- 12 likes
- 186606 Views
- 118 replies
- 12 likes
Help Wizard
Step 1
Type in your question below and we'll check to see what answers we can find...
Loading article...
Submitting...
If you couldn't find any answers in the previous step then we need to post your question in the community and wait for someone to respond. You'll be notified when that happens.
Simply add some detail to your question and refine the title if needed, choose the relevant category, then post.
Just quickly...
Before we can post your question we need you to quickly make an account (or sign in if you already have one).
Don't worry - it's quick and painless! Just click below, and once you're logged in we'll bring you right back here and post your question. We'll remember what you've already typed in so you won't have to do it again.
FAQs
Please see below the most popular frequently asked questions.
Loading article...
Loading faqs...
Ongoing Issues
Please see below the current ongoing issues which are under investigation.
Loading issue...
Loading ongoing issues...
Help categories
Account & Payment
Using Spotify
Listen Everywhere
Ask here for help with Premium, payments and trials.
Forum Posts
Solved!! Duo/Family plan upgrade campaign issue
I am an existing Duo customer, and this evening I got an email from Spotify saying : “ Try Family for the next 2 months (at no extra cost) and go from 2 to 3 or more Premium accounts under one plan.”When I select to accept the offer and upgrade to Fa...
-
-
- Newbie
- 21175 Views
- 28 replies
- 4 likes
- 21175 Views
- 28 replies
- 4 likes
PLS HELP ME ASAP
Pls help me regarding my avail to Spotify Premium of their 3 months promo. I have this problem since yesterday and until there is still no solution yet. I went to their website the spotify.com/premium and have access for a Premium and Pay through loa...
- Pls help me regarding my avail to Spotify Premium of their 3 months promo. I have this problem since yesterday and until there is still no solution yet. I went to their website the spotify.com/premiu...
-
- 159 Views
- 0 replies
- 0 likes
- 159 Views
- 0 replies
- 0 likes
WHAT WILL HAPPEN TO MY EXCESS PAYMENT?
Hi. I would like to consult this issue with SPOTIFY. Yesterday, I availed the student discount promo to minimize the cost. But I wasn't expecting the opposite to happen. Spotify charged my bank account 6 times but based on my subscription and receipt...
- Hi. I would like to consult this issue with SPOTIFY. Yesterday, I availed the student discount promo to minimize the cost. But I wasn't expecting the opposite to happen. Spotify charged my bank accou...
-
-
- Casual Listener
- 199 Views
- 2 replies
- 0 likes
- 199 Views
- 2 replies
- 0 likes
signed up for 0.99 CAD/month trial, but charged regular
I've signed up for 0.99/CAD trial, but was charged regular subscription fee of 9.99. Is there a way to fix this?
- I've signed up for 0.99/CAD trial, but was charged regular subscription fee of 9.99. Is there a way to fix this?
-
-
- Not applicable
- 380 Views
- 7 replies
- 0 likes
- 380 Views
- 7 replies
- 0 likes
Superuser Contribution Spotify Premium
Hello!I have a problem buying subscription.I wanted to buy Spotify Premium for 0,99zł.Yes,I lived in Poland and i tried to pay dotpay.The minimal price is 29,99 and what am i doing wrong? Please help.This promotion continues for 4 days.I did not show...
- Hello! I have a problem buying subscription.I wanted to buy Spotify Premium for 0,99zł. Yes,I lived in Poland and i tried to pay dotpay.The minimal price is 29,99 and what am i doing wrong? Please ...
-
-
- Roadie
- 187 Views
- 1 replies
- 0 likes
- 187 Views
- 1 replies
- 0 likes
Superuser Contribution PREMIUM PROBLEMS
I bought the spotify premium for 3 months for 1 € but I did not give it a premium and paid 5 €Please help, thanks for answer
- I bought the spotify premium for 3 months for 1 € but I did not give it a premium and paid 5 € Please help, thanks for answer
-
-
- Roadie
- 199 Views
- 1 replies
- 0 likes
- 199 Views
- 1 replies
- 0 likes
Superuser Contribution Payment
I bought student account but spotify take my money twice yesterday. I dont premium now. Please help what can I make?
- I bought student account but spotify take my money twice yesterday. I dont premium now. Please help what can I make?
-
-
- Roadie
- 180 Views
- 1 replies
- 0 likes
- 180 Views
- 1 replies
- 0 likes
Pagamento
Bom dia, o meu pagamento não foi efetuado esse mês por um problema com o meu cartão de crédito. Eu já entrei em contato com o banco e o problema foi resolvido. Como prossigo com o pagamento do spotify agora?
- Bom dia, o meu pagamento não foi efetuado esse mês por um problema com o meu cartão de crédito. Eu já entrei em contato com o banco e o problema foi resolvido. Como prossigo com o pagamento do spotif...
-
-
- Spotify Star
- 261 Views
- 3 replies
- 0 likes
- 261 Views
- 3 replies
- 0 likes
Superuser Contribution Charged too much
Just signed up for 3 months at 99p subscription but I've been charged £85??
- Just signed up for 3 months at 99p subscription but I've been charged £85??
-
-
- Roadie
- 181 Views
- 1 replies
- 0 likes
- 181 Views
- 1 replies
- 0 likes
Superuser Contribution premium offer problem
Hi,I would like to make use of the re-engagement offer (3 months for 9.99) it says its available to users who were past premium users.I got rid of premium sometime late 2016 as i changed phone providers and my spotify was included with my plan.I have...
- Hi, I would like to make use of the re-engagement offer (3 months for 9.99) it says its available to users who were past premium users. I got rid of premium sometime late 2016 as i changed phone pr...
-
-
- Roadie
- 342 Views
- 1 replies
- 0 likes
- 342 Views
- 1 replies
- 0 likes
When I cancel premium and switch to family will I loose my downloads and playlist?
When I cancel premium and switch to family will I loose my downloads and playlist? It says since I pay through iTunes I must first cancel my subscription through them and sign up for premium family. How do I save my current downloads and playlist?
- When I cancel premium and switch to family will I loose my downloads and playlist? It says since I pay through iTunes I must first cancel my subscription through them and sign up for premium family. ...
-
-
- Community Legend
- 254 Views
- 1 replies
- 0 likes
- 254 Views
- 1 replies
- 0 likes
Superuser Contribution Premium Account Canceled
I've had a premium account for over four years. Last month I got an e-mail telling me that the payment could not be processed, so I checked with my bank; everything's in order. Then I tried using a different credit card; I've been trying different pa...
- I've had a premium account for over four years. Last month I got an e-mail telling me that the payment could not be processed, so I checked with my bank; everything's in order. Then I...
-
-
- Roadie
- 179 Views
- 1 replies
- 0 likes
- 179 Views
- 1 replies
- 0 likes
Superuser Contribution 129 php for 3months
Hi I just purchase your promo 129php for 3 months, upon checking my account, my premium activation will due on July 23,2017 can you please check it as soon as possible?
- Hi I just purchase your promo 129php for 3 months, upon checking my account, my premium activation will due on July 23,2017 can you please check it as soon as possible?
-
-
- Roadie
- 232 Views
- 1 replies
- 0 likes
- 232 Views
- 1 replies
- 0 likes
Superuser Contribution Changing method of payment
I registered a couple of years ago with a student Premium account. I recently graduated, so my payment automatically went from $4.99 to $9.99. I'm trying to change my payment method to another card, but after inputting card info, the website is tryin...
- I registered a couple of years ago with a student Premium account. I recently graduated, so my payment automatically went from $4.99 to $9.99. I'm trying to change my payment method to another card, ...
-
-
- Roadie
- 176 Views
- 1 replies
- 0 likes
- 176 Views
- 1 replies
- 0 likes
Accessing premium via media player
I'm getting the following error when I try and login via my media player. "Spotify Premium is required for this device. Please purchase a Premium subscription at www.spotify.com". I am a premium members (have been forever). I've not used it on my med...
- I'm getting the following error when I try and login via my media player. "Spotify Premium is required for this device. Please purchase a Premium subscription at www.spotify.com". I am a premium memb...
-
-
- Casual Listener
- 185 Views
- 1 replies
- 0 likes
- 185 Views
- 1 replies
- 0 likes
Got Charged Twicd
I got the 3 month for .99 and it charged me 1.06 which im fine but there was a second that charged me 5.33 help?
- I got the 3 month for .99 and it charged me 1.06 which im fine but there was a second that charged me 5.33 help?
-
-
- Roadie
- 336 Views
- 3 replies
- 0 likes
- 336 Views
- 3 replies
- 0 likes
Premium Payment
Everytime i enter my credit card it says it is having a bad day, so I tried a differnt one and it said the same thing. We have tried multiple times and the same message keeps popping up.
- Everytime i enter my credit card it says it is having a bad day, so I tried a differnt one and it said the same thing. We have tried multiple times and the same message keeps popping up.
-
-
- Newbie
- 198 Views
- 1 replies
- 0 likes
- 198 Views
- 1 replies
- 0 likes
Premium Problem
Hi , i just wanna ask , how come when i Log in to your Website and check account and it says Premium Subscription , but in the app when i use it , it says Free , i cant play any songs and im being charged for not able to use it , . I tried to re log ...
- Hi , i just wanna ask , how come when i Log in to your Website and check account and it says Premium Subscription , but in the app when i use it , it says Free , i cant play any songs and im being ch...
-
-
- Casual Listener
- 176 Views
- 1 replies
- 1 likes
- 176 Views
- 1 replies
- 1 likes
Cargo extra a mi tarjeta de credito
Hola el día de ayer me apareció un cargo no reconocido en mi tarjeta de credito por $1,188 pesos, el cargo que aparece es el siguiente: 2017-04-22 COM PENDIENTE ADYEN*SPOTIFY 0007889824 1,188.00 Que puedo hacer para aclarar ese cargo?
- Hola el día de ayer me apareció un cargo no reconocido en mi tarjeta de credito por $1,188 pesos, el cargo que aparece es el siguiente: 2017-04-22 COM PENDIENTE ADYEN*SPOTIFY 0007889824 1,18...
-
-
- Casual Listener
- 802 Views
- 6 replies
- 1 likes
- 802 Views
- 6 replies
- 1 likes
Superuser Contribution Pay premium with Swisscom
Hi GuysI want to upgrade to premium and to pay this, i'd like to do this with my provider Swisscom. It should be possible because Swisscom and Spotify say this is possible. But if I try to register, there is no such option. https://support.spotify.co...
- Hi Guys I want to upgrade to premium and to pay this, i'd like to do this with my provider Swisscom. It should be possible because Swisscom and Spotify say this is possible. But if I try to register...
-
-
- Casual Listener
- 2869 Views
- 5 replies
- 0 likes
-
Premium
- 2869 Views
- 5 replies
- 0 likes
Problem with Payment with Swisscom
Hey! I wanted to upgrade my Profil to Premium. As the payment method i want to choose the mobile provider Swisscom but it doesn't show me the option?
- Hey! I wanted to upgrade my Profil to Premium. As the payment method i want to choose the mobile provider Swisscom but it doesn't show me the option?
-
-
- Casual Listener
- 241 Views
- 1 replies
- 1 likes
- 241 Views
- 1 replies
- 1 likes