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Forum Posts

Solved!! Duo/Family plan upgrade campaign issue

I am an existing Duo customer, and this evening I got an email from Spotify saying : “ Try Family for the next 2 months (at no extra cost) and go from 2 to 3 or more Premium accounts under one plan.”When I select to accept the offer and upgrade to Fa...

  • Music Fan
  • FenrisulvKK
  • Visitor
  • 19450 Views
  • 27 replies
  • 4 likes
  • 19450 Views
  • 27 replies
  • 4 likes

Prenium inaccessible et nouvel abonnement

Bonjour,J'ai annulé ce jour mon abonnement Premium à 9,99€. Il y a quelques semaines sur mon compte spotify il était noté que je n'étais plus en Premium. J'ai pensé que c'etait dû à ma carte bancaire. J'ai donc souscrit à un nouvel abonnement à 0,99€...

  • Newbie
  • Bonjour, J'ai annulé ce jour mon abonnement Premium à 9,99€. Il y a quelques semaines sur mon compte spotify il était noté que je n'étais plus en Premium. J'ai pensé que c'etait dû à ma carte bancai...
  • 153 Views
  • 0 replies
  • 0 likes
  • 153 Views
  • 0 replies
  • 0 likes

7 day trial version before buying the 0,99 discount..

Hey! My quistion is that I got the 7 day free trial first.. and then upgraded to premium with the 0,99,- discount for 3 months.. Now is it that after the 7 day trial that discount is ended.. And I don't know if I have to pay 9,99 or 0,99 .... https:/...

  • Newbie
  • Hey!   My quistion is that I got the 7 day free trial first.. and then upgraded to premium with the 0,99,- discount for 3 months.. Now is it that after the 7 day trial that discount is ended.....
  • 162 Views
  • 0 replies
  • 0 likes
  • 162 Views
  • 0 replies
  • 0 likes

Wouldn't let me get my special deal

It said I can upgrade to Spotify premium for $.99 for 3 months and I tried to buy it and it said I had already used a free trial or a special deal (whitch I have not) so I made a new account and same thing so I'm wondering how I can buy it for the $....

  • Newbie
  • It said I can upgrade to Spotify premium for $.99 for 3 months and I tried to buy it and it said I had already used a free trial or a special deal (whitch I have not) so I made a new account and same...
  • 147 Views
  • 0 replies
  • 0 likes
  • 147 Views
  • 0 replies
  • 0 likes

Trial

Hi. Trying to sign up for 3 month trial in the U.K. Keeps asking for a zip code when I put my postcode in it says not valid?Is this 3 months for 99p not available in the U.K. Any help would be appreciated

  • Newbie
  • Hi. Trying to sign up for 3 month trial in the U.K. Keeps asking for a zip code when I put my postcode in it says not valid? Is this 3 months for 99p not available in the U.K. Any help would be appr...
  • 131 Views
  • 0 replies
  • 0 likes
  • 131 Views
  • 0 replies
  • 0 likes

Sportify has limited new bhangra songs compared to Apple music

Comparing to apple music and sportify doesn't seem to have all the latest bhangra songs even after few months of being released.

  • Newbie
  • Comparing to apple music and sportify doesn't seem to have all the latest bhangra songs even after few months of being released.
  • 241 Views
  • 0 replies
  • 0 likes
  • 241 Views
  • 0 replies
  • 0 likes

Re: Did not get my special offer

Me llego una publicidad de pagar 99 pesos para poder utilizar spotify por 3 meses pero ahora veo que en mis recibos dice que en agosto se cobraran otros 99 entonces no están haciéndome validos los 3 meses y me llegaron 2 cargos de $99 a mi tarjeta! P...

  • Newbie
  • Me llego una publicidad de pagar 99 pesos para poder utilizar spotify por 3 meses pero ahora veo que en mis recibos dice que en agosto se cobraran otros 99 entonces no están haciéndome validos los 3 ...
  • 131 Views
  • 0 replies
  • 0 likes
  • 131 Views
  • 0 replies
  • 0 likes

Plan familiar

I want to change some users from my familiar plan I want to add new people and delete some old ones but I can't . It says to try another time but I have been trying for so long I don't know what to do

  • Newbie
  • I want to change some users from my familiar plan I want to add new people and delete some old ones but I can't . It says to try another time but I have been trying for so long I don't know what to do
  • 159 Views
  • 0 replies
  • 0 likes
  • 159 Views
  • 0 replies
  • 0 likes

[Desktop][Your Music] Ability to make "Your Music" available offline on desktop client

Hola buenas tardes ayer contrate Premium y no puedo usarlo, quiero contactar a alguien que me ayude pues en el banco me reportan 3 cargos de spotify

  • Newbie
  • Hola buenas tardes ayer contrate Premium y no puedo usarlo, quiero contactar a alguien que me ayude pues en el banco me reportan 3 cargos de spotify
  • 153 Views
  • 0 replies
  • 0 likes
  • 153 Views
  • 0 replies
  • 0 likes

Premium gone after phone change

I chage phone and in new phone says free app but i been premium user now 7 month, the payments stil runs normal, what to do..

  • Newbie
  • I chage phone and in new phone says free app but i been premium user now 7 month, the payments stil runs normal, what to do..
  • 140 Views
  • 0 replies
  • 0 likes
  • 140 Views
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Superuser Contribution Here's an idea; how about you stop loosing payment information such as my credit card details!

Yeah, cause I'm not sure I want to give you that again since you've inexplicably lost it once.

  • Casual Listener
  • Yeah, cause I'm not sure I want to give you that again since you've inexplicably lost it once.
  • HappyL1ama
  • Casual Listener
  • 284 Views
  • 2 replies
  • 0 likes
  • 284 Views
  • 2 replies
  • 0 likes

Mobile payment not support

Hello I live in Turkey and I can not get a premium for not using credit card and not being active in mobile payment country. Paypal stops its activities because it can not get a license in my country. I only have a chance to use a debit card called i...

  • Visitor
  • Hello I live in Turkey and I can not get a premium for not using credit card and not being active in mobile payment country. Paypal stops its activities because it can not get a license in my country...
  • 149 Views
  • 0 replies
  • 0 likes
  • 149 Views
  • 0 replies
  • 0 likes

Account Issues: gifting premium and existing premium account

I have been a premium member for years. Last night I tried to gift a premium subscription for my dad. I received an error saying there was a problem with my credit card so I tried a different card. I got the same error again. I called my bank and the...

  • Newbie
  • I have been a premium member for years. Last night I tried to gift a premium subscription for my dad. I received an error saying there was a problem with my credit card so I tried a different card. I...
  • 170 Views
  • 0 replies
  • 0 likes
  • 170 Views
  • 0 replies
  • 0 likes

What do I do when I terminate my third party subscription and they will close my Spotify Premium??

Dear Spotify Crew and Users all over the world,I have a Dutch KPN subscription which allows me to use the Premium version of this great app.Please tell me how I can make sure I don't loose al my playlists I have created over the years when I terminat...

  • Casual Listener
  • Dear Spotify Crew and Users all over the world, I have a Dutch KPN subscription which allows me to use the Premium version of this great app. Please tell me how I can make sure I don't loose al m...
  • 178 Views
  • 0 replies
  • 0 likes
  • 178 Views
  • 0 replies
  • 0 likes

My Spotify premium account that came with my monthly €20 top up is gone?

My Vodafone X deal that includes Spotify premium if I top up €20 a month is now telling me I have free version of Spotify?? My month was up today and topped up today too, I have all the rest of my monthly deal except for my Spotify premium??

  • Newbie
  • My Vodafone X deal that includes Spotify premium if I top up €20 a month is now telling me I have free version of Spotify?? My month was up today and topped up today too, I have all the rest of my mo...
  • Robert_W
  • Community Legend
  • 215 Views
  • 1 replies
  • 0 likes
  • 215 Views
  • 1 replies
  • 0 likes

Subscription error

Have a familiy plan through Telia but now my account suddenly is Spotify Free, all payments etc. has been handled correctly. What's wrong?

  • Newbie
  • Have a familiy plan through Telia but now my account suddenly is Spotify Free, all payments etc. has been handled correctly. What's wrong?
  • Robert_W
  • Community Legend
  • 186 Views
  • 1 replies
  • 0 likes
  • 186 Views
  • 1 replies
  • 0 likes

Premium Issues

I paid Php. 129.00 last June 13 so I was under the impression that I was on premium the whole time! Only to find out that it was only a trial for 7 days. So where did my payment go? What should I do?

  • Casual Listener
  • I paid Php. 129.00 last June 13 so I was under the impression that I was on premium the whole time! Only to find out that it was only a trial for 7 days. So where did my payment go? What should I do?
  • 138 Views
  • 0 replies
  • 0 likes
  • 138 Views
  • 0 replies
  • 0 likes

Premium Issues

I paid Php. 129.00 last June 13 so I was under the impression that I was on premium the whole time! Only to find out that it was only a trial for 7 days. So where did my payment go? What should I do?

  • Casual Listener
  • I paid Php. 129.00 last June 13 so I was under the impression that I was on premium the whole time! Only to find out that it was only a trial for 7 days. So where did my payment go? What should I do?
  • 156 Views
  • 0 replies
  • 0 likes
  • 156 Views
  • 0 replies
  • 0 likes

Error payment

Hello,I subscribed for the premium since I saw an offer at HK$0.49 for 3 months so I clicked on it and I found that I got charged HK$58 on my credit card. The charge is deducted today (Jun 20,17) at 2:32pm on 20/06/2017 SPOTIFY P02B203FCD交易HKD58.00。C...

  • Newbie
  • Hello, I subscribed for the premium since I saw an offer at HK$0.49 for 3 months so I clicked on it and I found that I got charged HK$58 on my credit card. The charge is deducted today (Jun 20,17) a...
  • 158 Views
  • 0 replies
  • 0 likes
  • 158 Views
  • 0 replies
  • 0 likes

Error of payment

Hello,I subscribed for the premium since I saw an offer at 0.99$ for 3 months so I clicked on it and I see that I got charged 9.99$ on my credit card...

  • Newbie
  • Hello, I subscribed for the premium since I saw an offer at 0.99$ for 3 months so I clicked on it and I see that I got charged 9.99$ on my credit card...        
  • 149 Views
  • 0 replies
  • 0 likes
  • 149 Views
  • 0 replies
  • 0 likes

Getting premium in the correct country

I've opened an account using one email address and it was asking for a zip code and the price was in dollars so I've logged out and pressed the uk flag. Had to use a different email address as mine was already taken but it's still asking for a zip co...

  • Newbie
  • I've opened an account using one email address and it was asking for a zip code and the price was in dollars so I've logged out and pressed the uk flag. Had to use a different email address as mine w...
  • 154 Views
  • 0 replies
  • 0 likes
  • 154 Views
  • 0 replies
  • 0 likes