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Forum Posts

Solved!! Duo/Family plan upgrade campaign issue

I am an existing Duo customer, and this evening I got an email from Spotify saying : “ Try Family for the next 2 months (at no extra cost) and go from 2 to 3 or more Premium accounts under one plan.”When I select to accept the offer and upgrade to Fa...

  • Music Fan
  • nacho121
  • Visitor
  • 11042 Views
  • 24 replies
  • 2 likes
  • 11042 Views
  • 24 replies
  • 2 likes

Superuser Contribution Mi suscripción se canceló antes de los tres meses que pagué

Hola, el día 15 de mayo contrate Premium por 3 meses, pagué $9.00 pesos mexicanos, y el dia de hoy 31 de mayo al ingresar a mi cuenta me indica que mi cuenta es Free, ya no me da acceso a las funciones premium, el cobro se hizo de manera correcta a m...

  • Newbie
  • Hola, el día 15 de mayo contrate Premium por 3 meses, pagué $9.00 pesos mexicanos, y el dia de hoy 31 de mayo al ingresar a mi cuenta me indica que mi cuenta es Free, ya no me da acceso a las funcion...
  • Aimee_T
  • Roadie
  • 1185 Views
  • 1 replies
  • 1 likes
  • pagos
    Payments
    suscripcion
  • 1185 Views
  • 1 replies
  • 1 likes

Superuser Contribution Compré una promoción y nada

Compre 3 meses x 290 pesos. (Una promoción) al finalizar, decia que la compra fue exitosa pero no puedo usar spotify premium

  • Visitor
  • Compre 3 meses x 290 pesos. (Una promoción) al finalizar, decia que la compra fue exitosa pero no puedo usar spotify premium
  • Aimee_T
  • Roadie
  • 157 Views
  • 1 replies
  • 0 likes
  • 157 Views
  • 1 replies
  • 0 likes

Superuser Contribution SOS urgente!

Hola. Tenemos spotiffy premium plan familar... de los 4 codigos solo 1 pudo ser habilitado. Los demas miembros no han podido...porque arroja 'no se ha podido comprobar que tu direccion sea la misma que la del admin' lo hemos intentado por correo y po...

  • Casual Listener
  • Hola. Tenemos spotiffy premium plan familar... de los 4 codigos solo 1 pudo ser habilitado. Los demas miembros no han podido...porque arroja 'no se ha podido comprobar que tu direccion sea la misma q...
  • Aimee_T
  • Roadie
  • 168 Views
  • 1 replies
  • 0 likes
  • 168 Views
  • 1 replies
  • 0 likes

Solved!! Subscription cancel and money back

HiI Just ordered premium subscription for 3 months and payed via bank transfer but didn't notice that I can't use the 3 months promotion when paying this way. I already started promotion on another account and would like to get money back or transfer...

  • Visitor
  • Hi I Just ordered premium subscription for 3 months and payed via bank transfer but didn't notice that I can't use the 3 months promotion when paying this way. I already started promotion on another...
  • user-removed
  • Not applicable
  • 307 Views
  • 2 replies
  • 0 likes
  • 307 Views
  • 2 replies
  • 0 likes

I clicked on the Students 4.99$ premium button.

I got charged 4.99 on my card but I didn't get premium. I realized that I had to be in college or in university to be able to get that promotion. So I exited the page. I got charged 4.99 I can show you a picture. Can I have a refund since you guys ch...

  • Newbie
  • I got charged 4.99 on my card but I didn't get premium. I realized that I had to be in college or in university to be able to get that promotion. So I exited the page. I got charged 4.99 I can show y...
  • Maxim
  • Spotify Star
  • 211 Views
  • 1 replies
  • 0 likes
  • 211 Views
  • 1 replies
  • 0 likes

Offline songs disappear if not connected to internet on the first of the month?

Not sure if anyone has had this issue...but I'm in the military and go out on a ship for a long time. Last time I downloaded a bunch of offline songs, CRITICAL to remaining sane while on the ocean for a while. But on the first of the month (like May ...

  • Newbie
  • Not sure if anyone has had this issue...but I'm in the military and go out on a ship for a long time. Last time I downloaded a bunch of offline songs, CRITICAL to remaining sane while on the ocean fo...
  • Maxim
  • Spotify Star
  • 525 Views
  • 1 replies
  • 0 likes
  • dissappear
    Offline Content
    Premium
  • 525 Views
  • 1 replies
  • 0 likes

Plan change

I had student plan, but i've been invited to family plan and registered, did my student plan cancel automatic?

  • Newbie
  • I had student plan, but i've been invited to family plan and registered, did my student plan cancel automatic?
  • Maxim
  • Spotify Star
  • 208 Views
  • 1 replies
  • 0 likes
  • 208 Views
  • 1 replies
  • 0 likes

Cant buy Spotify Premium

Hello!I tried to upgrade my Spotify because of the 0.99 Euro trial. I tried it with two different accounts several times but it doesnt work. Theres no email, nothing at the paypal website... Just as if I wouldnt have pressed the 'purchase' button... ...

  • Visitor
  • Hello! I tried to upgrade my Spotify because of the 0.99 Euro trial. I tried it with two different accounts several times but it doesnt work. Theres no email, nothing at the paypal website... Just a...
  • Maxim
  • Spotify Star
  • 158 Views
  • 1 replies
  • 0 likes
  • 158 Views
  • 1 replies
  • 0 likes

Card Issue

Hello, guys, I'm trying to renew my premium service, however, Spotify is telling me that my card provider has a bad day and I'm not able to process the payment. I was using this card before and now all of the sudden I cannot, i have funds on my accou...

  • Newbie
  • Hello, guys, I'm trying to renew my premium service, however, Spotify  is telling me that my card provider has a bad day and I'm not able to process the payment. I was using this card before and...
  • Jacob
  • Community Legend
  • 135 Views
  • 1 replies
  • 0 likes
  • 135 Views
  • 1 replies
  • 0 likes

Being charged monthly by spotify and dont know account

Im being charged by spotify but dont know what account its under , its charging 9.99 every month under my visa card

  • Newbie
  • Im being charged by spotify but dont know what account its under , its charging 9.99 every month under my visa card
  • Jacob
  • Community Legend
  • 156 Views
  • 1 replies
  • 0 likes
  • 156 Views
  • 1 replies
  • 0 likes

I purchased spotify for .99 for three months on the same card twice.

Once for me and my younger sister. Before I bought it said I had already gotten the sane deal and still charged my card. When my sister logs in it says her account is still free and she cant choose songs. Help how do I connect to spotify or what do I...

  • Newbie
  • Once for me and my younger sister. Before I bought it said I had already gotten the sane deal and still charged my card. When my sister logs in it says her account is still free and she cant choose s...
  • Jacob
  • Community Legend
  • 133 Views
  • 1 replies
  • 0 likes
  • 133 Views
  • 1 replies
  • 0 likes

Discount for college student

Hello. I am trying to get a college student discount (6.99 TL per month). However, Spotify system cannot accept my credit card and I cannot reach the section that searching for my university.

  • Casual Listener
  • Hello. I am trying to get a college student discount (6.99 TL per month). However, Spotify system cannot accept my credit card and I cannot reach the section that searching for my university. 
  • Jacob
  • Community Legend
  • 194 Views
  • 3 replies
  • 0 likes
  • 194 Views
  • 3 replies
  • 0 likes

Student pricing/triple payment

Said error in signing up for student pricing but charged my account 3 times and still don't have premium features, logged out and back in. Still no reply yet from customer service email. Also never checked bank until post was made.

  • Casual Listener
  • Said error in signing up for student pricing but charged my account 3 times and still don't have premium features, logged out and back in. Still no reply yet from customer service email. Also never c...
  • Dougburke68
  • Casual Listener
  • 143 Views
  • 1 replies
  • 0 likes
  • 143 Views
  • 1 replies
  • 0 likes

Superuser Contribution Charged 3x times

Hi, I was charged 3x times beetwen something like 10 minutes

  • Newbie
  • Hi, I was charged 3x times beetwen something like 10 minutes
  • Aimee_T
  • Roadie
  • 174 Views
  • 1 replies
  • 0 likes
  • 174 Views
  • 1 replies
  • 0 likes

Me cobran adicional por una cuenta que no existe

Hola a todosSoy cliente premium hace bastante tiempo, el problema es que aparece en el cobro de mi línea de crédito un mes de Spotify en una cuenta de Estocolmo, yo soy de Chile y llevo mis cobros justamente en pesos chilenos, pero tengo ese cobro en...

  • Newbie
  • Hola a todos Soy cliente premium hace bastante tiempo, el problema es que aparece en el cobro de mi línea de crédito un mes de Spotify en una cuenta de Estocolmo, yo soy de Chile y llevo mis cobros ...
  • VioletaSpotify
  • Regular
  • 415 Views
  • 1 replies
  • 0 likes
  • 415 Views
  • 1 replies
  • 0 likes

Family Account

Hello there, I'm going to be moving in with a group of friends soon/partners etc into a larger house. We were thinking we'd get a family account. Is this allowed? If so, how do we go about alterting our addresses on our accounts? Thanks,Rhys.

  • Visitor
  • Hello there,   I'm going to be moving in with a group of friends soon/partners etc into a larger house. We were thinking we'd get a family account. Is this allowed? If so, how do we go about a...
  • Maxim
  • Spotify Star
  • 177 Views
  • 1 replies
  • 0 likes
  • 177 Views
  • 1 replies
  • 0 likes

Solved!! "Pago no realizado"

Hola, el caso es este...Recibí la notificación de que debía cumplir con el pago mensual del servicio premium, me retrasé por aproximadamente tres días pero compré una tarjeta de regalo de $300MX la canjeé y creí que el asunto ya estaría resuelto, per...

  • Casual Listener
  • Hola, el caso es este... Recibí la notificación de que debía cumplir con el pago mensual del servicio premium, me retrasé por aproximadamente tres días pero compré una tarjeta de regalo de $300MX la...
  • cadmielp
  • Roadie
  • 570 Views
  • 3 replies
  • 0 likes
  • 570 Views
  • 3 replies
  • 0 likes

HELP!!

i had an account with subscription of 3 months and i want to cancel it and i cant get to that account because i dont remember any of the logging information and cant cancel the subscription .. so is there any way i could cancel the spotify subscripti...

  • Visitor
  • i had an account with subscription of 3 months and i want to cancel it and i cant get to that account because i dont remember any of the logging information and cant cancel the subscription .. so is ...
  • JuliaStar
  • Casual Listener
  • 427 Views
  • 2 replies
  • 0 likes
  • 427 Views
  • 2 replies
  • 0 likes