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Re-Initiate Premium Mini

Hi Spotify, Recently, on Apr 02, 2025, I got a mail from you with subject "Important information about Premium Mini"saying that "We’re reaching out to let you know that as of April 2nd, 2025, we are no longer offering the ability to purchase the Prem...

Casual Listener

Anonymous_Saiyan

Visitor

75519 Views

20 replies

101 likes

  • 75519 Views
  • 20 replies
  • 101 likes

Solved!! How do I buy more listening hours for audiobooks

We have a Premium Family Plan. My husband is trying to listen to an Audiobook but he got cut off because apparently there are only a certain number of hours per month you can listen? Other than the fact that this makes zero sense (WHY???) I am trying...

Regular

Markogden

Visitor

140472 Views

69 replies

10 likes

Premium for Family
  • 140472 Views
  • 69 replies
  • 10 likes

Solved!! Basic Individual plan vs any premium plan

What are the actual differences between the Basic Individual plan and the premium ones? Looks like it might be the access to the audiobooks, but spotify doesn't make it clear.

Casual Listener

mallegh

Casual Listener

80985 Views

89 replies

4 likes

  • 80985 Views
  • 89 replies
  • 4 likes

Solved!!Superuser Contribution BUG Codigo postal Argentina

Hola, quiero hacer mi cuenta premium y en el formulario de pago luego de llenar los datos de mi tarjeta de crédito, cuando ingreso el codigo postal (proporcionado por la pagina del correo argentino). Me sale un mensaje diciendo que el codigo es invál...

Casual Listener

Hola, quiero hacer mi cuenta premium y en el formulario de pago luego de llenar los datos de mi tarjeta de crédito, cuando ingreso el codigo postal (proporcionado por la pagina del correo argentino)....

diegolz2

Casual Listener

2591 Views

3 replies

0 likes

  • 2591 Views
  • 3 replies
  • 0 likes

Superuser Contribution primum not working

hi,I purchased 3 months premium promtion today and i didnt get any confirmation by email. But the money was already charged of my bank account.what should i do ??

Newbie

hi, I purchased 3 months premium promtion today and i didnt get any confirmation by email. But the money was already charged of my bank account. what should i do ?? 

JuanCamilo

Roadie

230 Views

1 replies

0 likes

  • 230 Views
  • 1 replies
  • 0 likes

Superuser Contribution Premium not working

Hello,I purchased premium today and received a confirmation email. But spotify still asks for wifi connection. What should I do?

Newbie

Hello, I purchased premium today and received a confirmation email. But spotify still asks for wifi connection. What should I do?

JuanCamilo

Roadie

193 Views

1 replies

0 likes

  • 193 Views
  • 1 replies
  • 0 likes

family premium

Hi! I have a premium family account and i am trying to invite my husband.i have sent an invite to his email adress several times but he doesn`t get the email.He has his own account but we would like to have just "1" bill.Can someone help me?

Newbie

Hi!   I have a premium family account and i am trying to invite my husband. i have sent an invite to his email adress several times but he doesn`t get the email. He has his own account but w...

156 Views

0 replies

0 likes

  • 156 Views
  • 0 replies
  • 0 likes

Charged for premium but didn't receive premium

I recently tried to get the student premium and I didn't qualify but it still took out the 4.99. I know it said it would credit me back the 4.99 if I didn't qualify it it's been a little over a week and I didn't haven't been credited and I don't have...

Casual Listener

I recently tried to get the student premium and I didn't qualify but it still took out the 4.99. I know it said it would credit me back the 4.99 if I didn't qualify it it's been a little over a week ...

Swaxler

Casual Listener

252 Views

2 replies

0 likes

  • 252 Views
  • 2 replies
  • 0 likes

Solved!! Can't buy Premium with paypal

Hello, so i wanted to buy the 0,99ct Premium thingy for spotify with paypal. But everytime i try to confirm the payment it just sends me back to the start page. I tried Icognito mode, Other browser, and buying it with my mobile, nothing helped any id...

Newbie

Hello, so i wanted to buy the 0,99ct Premium thingy for spotify with paypal. But everytime i try to confirm the payment it just sends me back to the start page. I tried Icognito mode, Other browser, ...

Maxim

Spotify Star

3993 Views

1 replies

0 likes

  • 3993 Views
  • 1 replies
  • 0 likes

Superuser Contribution How to switch from single preimum to family preimum?

I have a preimum account. My wife just got a new phone and wants Spotify. How can I change to a family plan and cancel my single preimum pkan

Newbie

I have a preimum account. My wife just got a new phone and wants Spotify. How can I change to a family plan and cancel my single preimum pkan

SergioDavid

Roadie

234 Views

1 replies

0 likes

  • 234 Views
  • 1 replies
  • 0 likes

Superuser Contribution premium not working

i paid thru dragonpay using my saving acc and the way was online banking. when i signed into my online banking acc. it removed me to the web page where i was processing the payment. when i signed in on my acc to pay spotify it was successful and the ...

Newbie

i paid thru dragonpay using my saving acc and the way was online banking. when i signed into my online banking acc. it removed me to the web page where i was processing the payment. when i signed in ...

SergioDavid

Roadie

291 Views

1 replies

0 likes

  • 291 Views
  • 1 replies
  • 0 likes

Superuser Contribution 3 month for 0.99$

If I bought that deal, how can I make sure that you are not gonna charge me more than it says? I received an email and it said that I bought a subscription for 3 month for 9.00$. That's not what I payed for.

Casual Listener

If I bought that deal, how can I make sure that you are not gonna charge me more than it says? I received an email and it said that I bought a subscription for 3 month for 9.00$. That's not what I pa...

blackflag

Newbie

453 Views

3 replies

0 likes

  • 453 Views
  • 3 replies
  • 0 likes

Superuser Contribution Can't subscribe to spotify

tolong dijelaskan saya tidak bisa mendaftar spotify 3 bulan dengan alasan saldo saya tidak cukup padahal pulsa saya ada 54.000

Newbie

tolong dijelaskan saya tidak bisa mendaftar spotify 3 bulan dengan alasan saldo saya tidak cukup padahal pulsa saya ada 54.000

SergioDavid

Roadie

329 Views

1 replies

0 likes

  • 329 Views
  • 1 replies
  • 0 likes

I CAN'T PAY PREMIUM

I have enough money in the bank, I want the 3 months for 0,99€(I'm in Spain) and the website said to me error and Recommended me to call my bank so I did it and my bank said that it's a spotify problem.

Newbie

I have enough money in the bank, I want the 3 months for 0,99€(I'm in Spain) and the website said to me error and Recommended me to call my bank so I did it and my bank said that it's a spotify probl...

156 Views

0 replies

0 likes

  • 156 Views
  • 0 replies
  • 0 likes

Superuser Contribution Paid via paypal but Premium doesn't work

I upgradet like a week ago or something but received no mail from Spotify and have no Premium access. PayPal already charged me 9,99€. Somebody knows what to do?

Newbie

I upgradet like a week ago or something but received no mail from Spotify and have no Premium access. PayPal already charged me 9,99€. Somebody knows what to do?

SergioDavid

Roadie

271 Views

1 replies

0 likes

  • 271 Views
  • 1 replies
  • 0 likes

Superuser Contribution DOUBLE CHARGED FOR 4 MONTHS

When checking my transactions recently i noticed spotify were taking out 2 payments on the same day, one just from spotify and one through paypal. Can anybody help?

Newbie

When checking my transactions recently i noticed spotify were taking out 2 payments on the same day, one just from spotify and one through paypal. Can anybody help?  

SergioDavid

Roadie

237 Views

1 replies

0 likes

  • 237 Views
  • 1 replies
  • 0 likes

Superuser Contribution On Student Plan but still being charged £9.99 via Paypal

Hi, I am on a student plan for £4.99 per month for premium. When I log into my account the previous months receipts show as £4.99 but I have checked my Paypal and I have been getting charged £9.99 per month for several months now! How can I get in to...

Newbie

Hi, I am on a student plan for £4.99 per month for premium.  When I log into my account the previous months receipts show as £4.99 but I have checked my Paypal and I have been getting charged £9...

SergioDavid

Roadie

212 Views

1 replies

0 likes

  • 212 Views
  • 1 replies
  • 0 likes

3 month deal, then Student?

I am considering purchasing a premium account for my teenager, but I'd like to know whether the current deal (3 months for $0.99) can be followed by the stdent rate when it ends, or whether we'd be locked into the regular rate at that point.

Newbie

I am considering purchasing a premium account for my teenager, but I'd like to know whether the current deal (3 months for $0.99) can be followed by the stdent rate when it ends, or whether we'd be l...

Maxim

Spotify Star

185 Views

1 replies

0 likes

  • 185 Views
  • 1 replies
  • 0 likes

Premium to free

Hi! I am new on Spotify and I got 1 month premium right? So, I did downloads, but when my free month finish my musics will disappear? Or still with me?

Newbie

Hi! I am new on Spotify and I got 1 month premium right? So, I did downloads, but when my free month finish my musics will disappear? Or still with me?

Maxim

Spotify Star

193 Views

1 replies

0 likes

  • 193 Views
  • 1 replies
  • 0 likes

Premium 0.99€ for 3 month

I wanted to pay With a paysafecard 3 month for 0.99€, nur i only got 1 month for 9.99. I never had a premiumaccount before. Can someone help me?

Newbie

I wanted to pay With a paysafecard 3 month for 0.99€, nur i only got 1 month for 9.99. I never had a premiumaccount before. Can someone help me?

Maxim

Spotify Star

284 Views

1 replies

0 likes

  • 284 Views
  • 1 replies
  • 0 likes

Superuser Contribution I CANNOT SUBSCRIBE TO PREMIUM

I cannot subscribe to premium. It says that I have insuffiecient prepaid load though I checked my load balance and it is P131.5 I used Globe as my payment method.

Casual Listener

I cannot subscribe to premium. It says that I have insuffiecient prepaid load though I checked my load balance and it is P131.5 I used Globe as my payment method.

SergioDavid

Roadie

236 Views

1 replies

0 likes

  • 236 Views
  • 1 replies
  • 0 likes