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Solved!! Duo/Family plan upgrade campaign issue

I am an existing Duo customer, and this evening I got an email from Spotify saying : “ Try Family for the next 2 months (at no extra cost) and go from 2 to 3 or more Premium accounts under one plan.”When I select to accept the offer and upgrade to Fa...

  • Music Fan
  • Susan_GP
  • Moderator
  • 4206 Views
  • 23 replies
  • 2 likes
  • 4206 Views
  • 23 replies
  • 2 likes

Superuser Contribution Charged for Student discount but no premium

I wanted to see if I could be eligible for the student discount, however after inputting my card details and school details it told me I was not. I was charged anyway!!! I wasn't eligible for premium, they charged me anyway, and even now I still don'...

  • Newbie
  • I wanted to see if I could be eligible for the student discount, however after inputting my card details and school details it told me I was not. I was charged anyway!!! I wasn't eligible for premium...
  • Goodman
  • Spotify Legend
  • 116 Views
  • 1 replies
  • 0 likes
  • 116 Views
  • 1 replies
  • 0 likes

Spotify premium- plan familiar Pago

Hola como están?El día de hoy se realizó el cargo de pago de mi cuenta premium pero quería hacer el cambio a la familiar mi duda es si se estaría cobrando la diferencia monetaria o tendría una adición a lo que se cargo hoy, es decir 6 +9?Quedo atenta...

  • Newbie
  • Hola como están? El día de hoy se realizó el cargo de pago de mi cuenta premium pero quería hacer el cambio a la familiar mi duda es si se estaría cobrando la diferencia monetaria o tendría una ad...
  • MattSuda
  • Spotify Star
  • 133 Views
  • 1 replies
  • 0 likes
  • 133 Views
  • 1 replies
  • 0 likes

double dipping want to unsubscribe from spotify

Hi anyone i have been unsucessful trying toCancell 2 accounts that i have been paying for total cost a monghly is around about$35.00I have 2 accounts that i dont want because of the double dipping spotify has been doing......bouth accounts wont let m...

  • Casual Listener
  • Hi anyone i have been unsucessful trying to Cancell 2 accounts that i have been paying for total cost a monghly is around about$35.00 I have 2 accounts that i dont want because of the double dippin...
  • MattSuda
  • Spotify Star
  • 138 Views
  • 1 replies
  • 0 likes
  • 138 Views
  • 1 replies
  • 0 likes

Payment

If I signed up for premium at the end of the month would it automatically take the money out of the account?

  • Newbie
  • If I signed up for premium at the end of the month would it automatically take the money out of the account?
  • MattSuda
  • Spotify Star
  • 121 Views
  • 1 replies
  • 0 likes
  • 121 Views
  • 1 replies
  • 0 likes

Reopen account

My account got deleted that had three months of Spotify premium pre paid on it, is there any way I can reopen the account ?

  • Newbie
  • My account got deleted that had three months of Spotify premium pre paid on it, is there any way I can reopen the account ?
  • MattSuda
  • Spotify Star
  • 1174 Views
  • 1 replies
  • 0 likes
  • 1174 Views
  • 1 replies
  • 0 likes

Spotify charges $ 1,188.00 in my credit card without autorization

Hi good eveningI have a Spotify free acount since at last 2 years and i have no trouble or more issues with her. However today appear a charge for $ 1,188.00 in my credit card and when i look for the description found this: ADYEN*SPOTIFY. I apreciate...

  • Newbie
  • Hi good evening I have a Spotify free acount since at last 2 years and i have no trouble or more issues with her. However today appear a charge for $ 1,188.00 in my credit card and when i look for t...
  • MattSuda
  • Spotify Star
  • 564 Views
  • 2 replies
  • 1 likes
  • 564 Views
  • 2 replies
  • 1 likes

Solved!!Superuser Contribution I can´t add my wife to the premium account

Good morning, I have family account, but i can´t add my wife, this information is wrong address. I need help please! Thank you for attention!

  • Regular
  • Good morning,   I have family account, but i can´t add my wife, this information is wrong address.   I need help please!   Thank you for attention!
  • marcelo_fox
  • Regular
  • 695 Views
  • 3 replies
  • 0 likes
  • 695 Views
  • 3 replies
  • 0 likes

Spotify charged me 10 times more what I pay for premium twice! Now I don't know what to do

Today spotify charged me twice aroun 100 dls, I call my bank and the charged was made by the company. Where I can go to arrange this situation?

  • Newbie
  • Today spotify charged me twice aroun 100 dls, I call my bank and the charged was made by the company. Where I can go to arrange this situation?
  • MattSuda
  • Spotify Star
  • 150 Views
  • 1 replies
  • 0 likes
  • 150 Views
  • 1 replies
  • 0 likes

adress on my spotify family account

how can I see my registred adress on my spotify family account?

  • Newbie
  • how can I see my registred adress on my spotify family account?
  • Ahunhun
  • Newbie
  • 534 Views
  • 1 replies
  • 1 likes
  • 534 Views
  • 1 replies
  • 1 likes

Fiz o upgrade, mas a conta continua free

Fiz o upgrade para o spotify premium através do desconto para estudantes, foi autorizado e o pagamento confirmado, mas a conta continua free, não consigo utilizar os recursos premium mesmo já tendo pago.

  • Newbie
  • Fiz o upgrade para o spotify premium através do desconto para estudantes, foi autorizado e o pagamento confirmado, mas a conta continua free, não consigo utilizar os recursos premium mesmo já tendo p...
  • Bittencourt
  • Spotify Star
  • 152 Views
  • 2 replies
  • 0 likes
  • 152 Views
  • 2 replies
  • 0 likes

Superuser Contribution Payment Failed

Tomorrow I´ll have a new credit card. I´ll actualice it, so you can do the debit . I had to change it, because it was hacket. Thabks. Mileva143

  • Casual Listener
  • Tomorrow I´ll have a new credit card. I´ll actualice it, so you can do the debit . I had to change it, because it was hacket. Thabks. Mileva143
  • mileva143
  • Casual Listener
  • 181 Views
  • 2 replies
  • 0 likes
  • 181 Views
  • 2 replies
  • 0 likes

Superuser Contribution Premium is paused while waiting for SheerID student verification?

So I tried to subscribe for Student Premium, followed the instructions, and sent the required documents thru SheerID. Also, I already paid for it. According to SheerID, they will send an email if my student documents are verified. And now my Premium ...

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  • Newbie
  • So I tried to subscribe for Student Premium, followed the instructions, and sent the required documents thru SheerID. Also, I already paid for it. According to SheerID, they will send an email if my ...
  • FabianS_Bogota
  • Roadie
  • 431 Views
  • 1 replies
  • 0 likes
  • 431 Views
  • 1 replies
  • 0 likes

Superuser Contribution Charges to Rogers Account for Free Subscription

I have multiple charges for unknown services on my Spotify Free 6 month Trial account that have been billed to my Rogers account within the last 2 months. At no point have I made a purchase or agreed to any charges. What is this and how do I fix it?

  • Newbie
  • I have multiple charges for unknown services on my Spotify Free 6 month Trial account that have been billed to my Rogers account within the last 2 months. At no point have I made a purchase or agreed...
  • FabianS_Bogota
  • Roadie
  • 342 Views
  • 1 replies
  • 0 likes
  • 342 Views
  • 1 replies
  • 0 likes

Subscription

Fui a un Oxxo a pagar Spotify premium pero no me sale que haya pagado. No cambia mi subscripcion de gratis a premium. Que puedo hacer en este caso?

  • Newbie
  • Fui a un Oxxo a pagar Spotify premium pero no me sale que haya pagado. No cambia mi subscripcion de gratis a premium. Que puedo hacer en este caso?
  • 154 Views
  • 0 replies
  • 0 likes
  • 154 Views
  • 0 replies
  • 0 likes

Superuser Contribution Zahlungsmethode Spotify

Wird die monatliche Zahlung fürs Premium-Abo rückwirkend belastet? Mein Premium-Account lief am 11.04. aus, am 15.04. wurde trotzdem eine Zahlung auf meiner Kreditkarte belastet.

  • Newbie
  • Wird die monatliche Zahlung fürs Premium-Abo rückwirkend belastet? Mein Premium-Account lief am 11.04. aus, am 15.04. wurde trotzdem eine Zahlung auf meiner Kreditkarte belastet.
  • FabianS_Bogota
  • Roadie
  • 336 Views
  • 1 replies
  • 0 likes
  • 336 Views
  • 1 replies
  • 0 likes

Superuser Contribution Cambio de Premium a Familiar

Buenos días, actualmente tengo un plan Spotify Premium en el cual puedo manejar hasta 3 dispositivos con mi cuenta de manera off-line y estoy pensando cambiarme al plan familiar, mi duda es si cada una de las cuentas creadas en el plan familiar tendr...

  • Newbie
  • Buenos días, actualmente tengo un plan Spotify Premium en el cual puedo manejar hasta 3 dispositivos con mi cuenta de manera off-line y estoy pensando cambiarme al plan familiar, mi duda es si cada u...
  • Sophia
  • Roadie
  • 285 Views
  • 1 replies
  • 0 likes
  • 285 Views
  • 1 replies
  • 0 likes

Charged for an overdraft fee

An overdraft fee of $35 was added to my last Bill, however the charge of $35 came on the day after my premium payment was already taken out of my account. I love spotify but will be forced to cancel my subscription if this overdraft fee is not return...

  • Visitor
  • An overdraft fee of $35 was added to my last Bill, however the charge of $35 came on the day after my premium payment was already taken out of my account. I love spotify but will be forced to cancel ...
  • 572 Views
  • 0 replies
  • 0 likes
  • 572 Views
  • 0 replies
  • 0 likes

Superuser Contribution Cobro mayor al costo por premium

Hola. Tengo premium que se supone cuesta MXN$99 pero el cargo es por MXN$139 ¿porq?

  • Newbie
  • Hola. Tengo premium que se supone cuesta MXN$99 pero el cargo es por MXN$139 ¿porq?
  • FabianS_Bogota
  • Roadie
  • 204 Views
  • 1 replies
  • 0 likes
  • 204 Views
  • 1 replies
  • 0 likes

Headspace trial current premium user

I am a current premium user of 5 years, how do I add this free trial to my account?

  • Casual Listener
  • I am a current premium user of 5 years, how do I add this free trial to my account?
  • Mull3t
  • Casual Listener
  • 196 Views
  • 2 replies
  • 0 likes
  • 196 Views
  • 2 replies
  • 0 likes

Nao foi possivel confirmar que voce e o titular moram no mesmo endereço

Estava num plano familiar, pediram para confirmar o cep novamente ou iriam tornar a conta free, eu confirmei o cep cadastrado novamente e ainda assim depois de 7 dias minha conta virou free dizendo que nao foi possivel confirmar, tentei confirmar nov...

  • Newbie
  • Estava num plano familiar, pediram para confirmar o cep novamente ou iriam tornar a conta free, eu confirmei o cep cadastrado novamente e ainda assim depois de 7 dias minha conta virou free dizendo q...
  • Bittencourt
  • Spotify Star
  • 564 Views
  • 3 replies
  • 0 likes
  • 564 Views
  • 3 replies
  • 0 likes