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Please see below the current ongoing issues which are under investigation.

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Subscriptions

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Forum Posts

Solved!! Duo/Family plan upgrade campaign issue

I am an existing Duo customer, and this evening I got an email from Spotify saying : “ Try Family for the next 2 months (at no extra cost) and go from 2 to 3 or more Premium accounts under one plan.”When I select to accept the offer and upgrade to Fa...

  • Music Fan
  • FenrisulvKK
  • Visitor
  • 15289 Views
  • 27 replies
  • 3 likes
  • 15289 Views
  • 27 replies
  • 3 likes

Family plan

Trying to upgrade to a family plan. I have cancelled my subscription thru Apple. I'm hoping that I can sign up directly with Spotify after the 23rd when my subscription ends under the same email. Please help

  • Casual Listener
  • Trying to upgrade to a family plan. I have cancelled my subscription thru Apple. I'm hoping that I can sign up directly with Spotify after the 23rd when my subscription ends under the same email. Ple...
  • Maxim
  • Spotify Star
  • 161 Views
  • 1 replies
  • 0 likes
  • 161 Views
  • 1 replies
  • 0 likes

premium did not work and i PAYY

a few hours ago i pay with my credit card in the web page the promo: 99 for 3 months, the payment work,because they send me my receiptbut when i enter to my account in my celphone and computer it says that i have the free account

  • Casual Listener
  • a few hours ago i pay with my credit card in the web page the promo: 99 for 3 months, the payment work,because they send me my receipt but when i enter to my account in my celphone and computer it s...
  • Renecisneros
  • Casual Listener
  • 177 Views
  • 2 replies
  • 0 likes
  • 177 Views
  • 2 replies
  • 0 likes

Cancelamento e cobrança

Fiz a assinatura de conta individual premium por engano e cancelei logo em seguida. Ainda assim, serei cobrada por 3 meses os R$16,90?

  • Newbie
  • Fiz a assinatura de conta individual premium por engano e cancelei logo em seguida. Ainda assim, serei cobrada por 3 meses os R$16,90?
  • Bittencourt
  • Spotify Star
  • 149 Views
  • 1 replies
  • 0 likes
  • 149 Views
  • 1 replies
  • 0 likes

Solved!! 3 meses de premium por $9

Para los usuarios que todavia no tuvieron premium nunca se les da esta oferta/promoción para empezar.Soy de Argentina, y queria saber si el precio es por los 3 meses totales o se paga $9 cada mes, y si el precio dicho es en dolares o pesos ARG.

  • Casual Listener
  • Para los usuarios que todavia no tuvieron premium nunca se les da esta oferta/promoción para empezar. Soy de Argentina, y queria saber si el precio es por los 3 meses totales o se paga $9 cada mes, ...
  • osornios
  • Spotify Star
  • 2413 Views
  • 1 replies
  • 0 likes
  • 2413 Views
  • 1 replies
  • 0 likes

Solved!! Payed for Premium, still Spotify Free

My problem is that I bought Spotify Premium a few days ago, but the invoice hasn't arrived yet about the payment. And in my drawer I can not see the Premium, it says I am using the Spotify Free. And if the Premium is not showed in my drawer, I won't ...

  • Casual Listener
  • My problem is that I bought Spotify Premium a few days ago, but the invoice hasn't arrived yet about the payment. And in my drawer I can not see the Premium, it says I am using the Spotify Free. And ...
  • gitta1311
  • Casual Listener
  • 303 Views
  • 2 replies
  • 1 likes
  • 303 Views
  • 2 replies
  • 1 likes

Paying for premium.. But i dont have acces to my Premium account only regular spotify ...?

Where are my playlist? Last auto pay was taking 5/20/17. But when I had to sign back in recently it booted me off of the premium. I loved my playlist this is so inconvenient. I've been trying to figure this out for 3 days. Help please.

  • Newbie
  • Where are my playlist? Last auto pay was taking 5/20/17. But when I had to sign back in recently it booted me off of the premium. I loved my playlist😔 this is so inconvenient. I've been trying to fi...
  • Jiana
  • Community Legend
  • 178 Views
  • 1 replies
  • 0 likes
  • 178 Views
  • 1 replies
  • 0 likes

Premium subscription promo

Hey I'm currently a spotify free user and I keep getting that message on the app about a 9.99$ for 3months promo on spotify premium. However the only option available on that message is "learn more", there is no "purchase" option, and when I try to s...

  • Newbie
  • Hey I'm currently a spotify free user and I keep getting that message on the app about a 9.99$ for 3months promo on spotify premium. However the only option available on that message is "learn more",...
  • mlynne
  • Gig Goer
  • 134 Views
  • 1 replies
  • 0 likes
  • 134 Views
  • 1 replies
  • 0 likes

Free Trial Help!

Dear Spotify,Yes, I have in fact used the free trial that was offered when I first downloaded Spotify. After my trial I didn't use the 30 day free trial, but I'm interested in the $0.99 for three months. Before subscribing, I checked the terms and co...

  • Casual Listener
  • Dear Spotify, Yes, I have in fact used the free trial that was offered when I first downloaded Spotify. After my trial I didn't use the 30 day free trial, but I'm interested in the $0.99 for three...
  • jaz_zers
  • Casual Listener
  • 260 Views
  • 2 replies
  • 0 likes
  • 260 Views
  • 2 replies
  • 0 likes

Problemas para obtener Premium.

Hola, llevo meses intentando cargar a mi tarjeta de crédito y débito "premium" y siempre me aparece lo mismo:"Ups, parece que tu tarjeta o proveedor de pago están teniendo un mal día. No te preocupes, no se ha cargado ningún pago. Inténtalo de nuevo ...

  • Newbie
  • Hola, llevo meses intentando cargar a mi tarjeta de crédito y débito "premium" y siempre me aparece lo mismo: "Ups, parece que tu tarjeta o proveedor de pago están teniendo un mal día. No te preocup...
  • osornios
  • Spotify Star
  • 165 Views
  • 1 replies
  • 0 likes
  • 165 Views
  • 1 replies
  • 0 likes

My premium trial is due, but I don't know how to stop it

My premium for free for a month is due, but I don't know how to stop it I change the credit card number during the trial month.they told me there is something wrong with my card, but they don't really stop my account.I can still use it as a premium m...

  • Newbie
  • My premium for free for a month is due, but I don't know how to stop it  I change the credit card number during the trial month. they told me there is something wrong with my card, but they ...
  • osornios
  • Spotify Star
  • 210 Views
  • 1 replies
  • 0 likes
  • 210 Views
  • 1 replies
  • 0 likes

Charged me but there's a PROBLEM

Charged me a little over $10 and on my account it doesn't show that I made any payment for premium & I want it canceled but it's not showing that I have it but I do cause it charged me so I want it cancelled or switched to student help please

  • Newbie
  • Charged me a little over $10 and on my account it doesn't show that I made any payment for premium & I want it canceled but it's not showing that I have it but I do cause it charged me so I want ...
  • osornios
  • Spotify Star
  • 156 Views
  • 1 replies
  • 0 likes
  • 156 Views
  • 1 replies
  • 0 likes

Solved!! Got charged 3 times for premium

I got charged 3 times for spotify premium and I never signed up for it. Help! What do I do?

  • Casual Listener
  • I got charged 3 times for spotify premium and I never signed up for it. Help! What do I do?
  • osornios
  • Spotify Star
  • 226 Views
  • 1 replies
  • 0 likes
  • 226 Views
  • 1 replies
  • 0 likes

Credit Card from Germany, but I live in Spain

Hi guys,My credit card is from Germany but I live in Spain. Hence, after 14 days using Spotify Premium the service got blocked.And I cannot change the country from Germany to Spain because I don't have a Spanish Credit Card..Could you please assist?

  • Newbie
  • Hi guys, My credit card is from Germany but I live in Spain.  Hence, after 14 days using Spotify Premium the service got blocked. And I cannot change the country from Germany to Spain becau...
  • osornios
  • Spotify Star
  • 197 Views
  • 1 replies
  • 0 likes
  • 197 Views
  • 1 replies
  • 0 likes

my premium hasn't worked

Okay so today I just brought my premium when I go on my Spotify app and try and skip a few songs it's says I need premium to the skip the song but I just brought premium and it has charged me! Could I have signed it to the wrong account? Idrk what's ...

  • Newbie
  • Okay so today I just brought my premium when I go on my Spotify app and try and skip a few songs it's says I need premium to the skip the song but I just brought premium and it has charged me! Could ...
  • osornios
  • Spotify Star
  • 156 Views
  • 1 replies
  • 0 likes
  • 156 Views
  • 1 replies
  • 0 likes

problema de pago

Cambié de numero de tarjeta y al tratar de ingresar el nuevo metou de pago me dice que hay un problema con el banco y no me deja hacer el pago ni el registro de la tarjeta.

  • Visitor
  • Cambié de numero de tarjeta y al tratar de ingresar el nuevo metou de pago me dice que hay un problema con el banco y no me deja hacer el pago ni el registro de la tarjeta.
  • osornios
  • Spotify Star
  • 139 Views
  • 1 replies
  • 0 likes
  • 139 Views
  • 1 replies
  • 0 likes

Want to get Premium with Google Wallet

Hi I just payed for a 10 dollar gift card and I want to use it to get Spotify premium but I don't have the option to pay with Google Wallet. That's the only way I can get it

  • Newbie
  • Hi I just payed for a 10 dollar gift card and I want to use it to get Spotify premium but I don't have the option to pay with Google Wallet. That's the only way I can get it
  • osornios
  • Spotify Star
  • 810 Views
  • 1 replies
  • 0 likes
  • 810 Views
  • 1 replies
  • 0 likes

Payment Successful, however subscription suspended?

Hello, I just went to login to my Spotify account for the first time on a new computer and I got the message "Your last payment didn't work", however I have checked my accounts and have reciepts that say otherwise. Can someone help me please?ThanksAl...

  • Newbie
  • Hello,   I just went to login to my Spotify account for the first time on a new computer and I got the message "Your last payment didn't work", however I have checked my accounts and have reci...
  • osornios
  • Spotify Star
  • 164 Views
  • 1 replies
  • 0 likes
  • 164 Views
  • 1 replies
  • 0 likes

Paguei e minha conta continua free

ja faz dois dias que realizei o pagamento do boleto e minha conta continua Free

  • Casual Listener
  • ja faz dois dias que realizei o pagamento do boleto e minha conta continua Free
  • Bittencourt
  • Spotify Star
  • 213 Views
  • 3 replies
  • 0 likes
  • 213 Views
  • 3 replies
  • 0 likes

Cancelled all my accounts still being charged on my credit card for Premium subscription

Hi. How can I trace an account that is still being charged on my credit card for Premium subscription? I can't seem to track what particular account...I'm still being charged every month on my credit card even though I'm not using my spotify accounts...

  • Casual Listener
  • Hi.  How can I trace an account that is still being charged on my credit card for Premium subscription?   I can't seem to track what particular account...I'm still being charged every mo...
  • osornios
  • Spotify Star
  • 224 Views
  • 3 replies
  • 0 likes
  • 224 Views
  • 3 replies
  • 0 likes