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Re-Initiate Premium Mini

Hi Spotify, Recently, on Apr 02, 2025, I got a mail from you with subject "Important information about Premium Mini"saying that "We’re reaching out to let you know that as of April 2nd, 2025, we are no longer offering the ability to purchase the Prem...

Casual Listener

Anonymous_Saiyan

Visitor

75138 Views

20 replies

100 likes

  • 75138 Views
  • 20 replies
  • 100 likes

Solved!! How do I buy more listening hours for audiobooks

We have a Premium Family Plan. My husband is trying to listen to an Audiobook but he got cut off because apparently there are only a certain number of hours per month you can listen? Other than the fact that this makes zero sense (WHY???) I am trying...

Regular

Markogden

Visitor

140193 Views

69 replies

10 likes

Premium for Family
  • 140193 Views
  • 69 replies
  • 10 likes

Solved!! Basic Individual plan vs any premium plan

What are the actual differences between the Basic Individual plan and the premium ones? Looks like it might be the access to the audiobooks, but spotify doesn't make it clear.

Casual Listener

mallegh

Casual Listener

80536 Views

89 replies

4 likes

  • 80536 Views
  • 89 replies
  • 4 likes

Transfer Abonnement to another account

I've bought the premium version for the my old account, but I need It for the new one. Is it able to transfer them Abonnement? Thank you guys

Newbie

I've bought the premium version for the my old account, but I need It for the new one. Is it able to transfer them Abonnement? Thank you guys

osornios

Spotify Star

387 Views

1 replies

0 likes

Account
Premium
  • 387 Views
  • 1 replies
  • 0 likes

Superuser Contribution Premium subscription recognized in app but not on website or other apps

I pay monthly for Premium and it works just fine in the Spotify app - yet when I log in to the website or with Pacemaker (a mixing app that uses your Spotify library) I am told I do not have Premium and can not use it's additional features. What is g...

Newbie

I pay monthly for Premium and it works just fine in the Spotify app - yet when I log in to the website or with Pacemaker (a mixing app that uses your Spotify library) I am told I do not have Premium ...

seven619

Newbie

326 Views

2 replies

0 likes

  • 326 Views
  • 2 replies
  • 0 likes

3 months premium offer

I just purchased 3 months of spotify premium based on an ad that said i could by a low price, i enterd my card info and am logged in on my phone, but it keeps telling me to get premium, and i can't save any songs or so

Newbie

I just purchased 3 months of spotify premium based on an ad that said i could by a low price, i enterd my card info and am logged in on my phone, but it keeps telling me to get premium, and i can't s...

Hachikoaeg

Casual Listener

223 Views

1 replies

0 likes

  • 223 Views
  • 1 replies
  • 0 likes

Solved!! Didn't get 3months of premium

Hello, today i tried buying the new deal spotify premium 3 months for €9,99 but it only gave me 1 month of premium after i paid it with paysafe.

Casual Listener

Hello, today i tried buying the new deal spotify premium 3 months for €9,99 but it only gave me 1 month of premium after i paid it with paysafe.

Maxim

Spotify Star

384 Views

1 replies

0 likes

  • 384 Views
  • 1 replies
  • 0 likes

Can't by premium

HalloMy sister bought last year the premium version for €0.99. I wanted it to try to this year. I never had spotify, so I made a new account. But when I try to buy the premium version, I got a warning that I had a premium version before. What can I d...

Newbie

Hallo My sister bought last year the premium version for €0.99. I wanted it to try to this year. I never had spotify, so I made a new account. But when I try to buy the premium version, I got a warn...

jurjenabbes

Regular

227 Views

1 replies

0 likes

  • 227 Views
  • 1 replies
  • 0 likes

Solved!! Premium not working

I was paying for a premium subscription on my iphone for the app but when I logged out and logged back in it says that my account is now free. I only have one account and I'm getting charged for the subscription and lost all of my saved songs. Can so...

Casual Listener

I was paying for a premium subscription on my iphone for the app but when I logged out and logged back in it says that my account is now free. I only have one account and I'm getting charged for the ...

ischeibe3

Casual Listener

405 Views

2 replies

0 likes

  • 405 Views
  • 2 replies
  • 0 likes

Pago PayPal

Hola, por qué no puedo pagar otra cuanta spotify con PayPal??? Mi cuenta spotify la pude pagar con PayPal pero la de mi esposa no me la acepta, a que se debe? Quiero aprovechar la promoción de 3 meses por $9.00

Newbie

Hola, por qué no puedo pagar otra cuanta spotify con PayPal??? Mi cuenta spotify la pude pagar con PayPal pero la de mi esposa no me la acepta, a que se debe? Quiero aprovechar la promoción de 3 mese...

220 Views

0 replies

0 likes

  • 220 Views
  • 0 replies
  • 0 likes

Payed 10euro i get 1 month(adv says 3)

I saw the advertise that spotify makes 9,99euro for 3 months i went to the store to buy a spotify card for 10euro i redeem t and i get 1 month?After that i mailed to spotify i tell them and get a link to go to the forum??????Nice service

Newbie

I saw the advertise that spotify makes 9,99euro for 3 months i went to the store to buy a spotify card for 10euro i redeem t and i get 1 month? After that i mailed to spotify i tell them and get a l...

Maxim

Spotify Star

235 Views

1 replies

0 likes

  • 235 Views
  • 1 replies
  • 0 likes

Premium for $0.99

Trying to buy premium for 99p using PayPal and although on the UK site (https://www.spotify.com/uk/purchase/panel/?intro=1#__main-billing-paypal) it is asking for a US zip code, which I don't have. How can I get it to ask for a postcode?

Casual Listener

Trying to buy premium for 99p using PayPal and although on the UK site (https://www.spotify.com/uk/purchase/panel/?intro=1#__main-billing-paypal) it is asking for a US zip code, which I don't have. H...

peterupfold1

Casual Listener

545 Views

3 replies

0 likes

  • 545 Views
  • 3 replies
  • 0 likes

I can't get a 7 day trial on a new account??

I've just set up a new account to use spotify again after changing my device and i cannot access the 7 day trial for premium, can anyone help?

Newbie

I've just set up a new account to use spotify again after changing my device and i cannot access the 7 day trial for premium, can anyone help?

Maxim

Spotify Star

924 Views

1 replies

0 likes

  • 924 Views
  • 1 replies
  • 0 likes

ni dispositivo android no reconoce mi cuenta premium

recientemente me suscribi como usurio premium por la oferta existente, desde la pagina me sale como cuenta premium, sim embargo inicio sesion en mi dispositivo android uy me sale como cuenta free, ya intente cerrando sesion y volviendo a iniciar, igu...

Newbie

recientemente me suscribi como usurio premium por la oferta existente, desde la pagina me sale como cuenta premium, sim embargo inicio sesion en mi dispositivo android uy me sale como cuenta free, ya...

273 Views

0 replies

0 likes

  • 273 Views
  • 0 replies
  • 0 likes

tried the 0.99 for 3 months and...

i put in my card info for the 0.99 for 3 months premium thing and it said that i used that card before so i decided to stay free but i got charged 1.99 anyway

Newbie

i put in my card info for the 0.99 for 3 months premium thing and it said that i used that card before so i decided to stay free but i got charged 1.99 anyway

Maxim

Spotify Star

213 Views

1 replies

0 likes

  • 213 Views
  • 1 replies
  • 0 likes

Renovacion de plan

El plan que yo tengo es el de 3 meses y tengo que renovarlo y me dice que no puedo renovar con ese plan bueno si no puedo con ese plan tengo que poder con el de un mes pero tampoco me sale la opción de renovar por un mes y me quedan 3 dias para que s...

Newbie

El plan que yo tengo es el de 3 meses y tengo que renovarlo y me dice que no puedo renovar con ese plan bueno si no puedo con ese plan tengo que poder con el de un mes pero tampoco me sale la opción ...

322 Views

0 replies

0 likes

  • 322 Views
  • 0 replies
  • 0 likes

i used spotify family but it's not working.. PLEASE HELP ME..

so my friends and I used spotify family together, she paid for us using probably her debit card. today, i checked that my account is free and when i asked her, she said that her account is still premium.. we have been using this feature for months no...

Newbie

so my friends and I used spotify family together, she paid for us using probably her debit card. today, i checked that my account is free and when i asked her, she said that her account is still prem...

166 Views

0 replies

0 likes

  • 166 Views
  • 0 replies
  • 0 likes

Can't subscribe to a seccond account using one PayPal account

Hi, I just have subscribed to Spotify Premium with my personal account using my PayPal. Now my sisters wants to upgrade aswell with the 0.99cents discount (3months). But when I try to buy it for my sisters using my PayPal it just crashed and does not...

Newbie

Hi, I just have subscribed to Spotify Premium with my personal account using my PayPal. Now my sisters wants to upgrade aswell with the 0.99cents discount (3months). But when I try to buy it for...

Maxim

Spotify Star

228 Views

1 replies

0 likes

  • 228 Views
  • 1 replies
  • 0 likes

I cant download

I already subscribe to the premium and and i already pay it awhile ago and yet i cant download a music. Every time i click the download icon. A message will appear to get premium

Casual Listener

I already subscribe to the premium and and i already pay it awhile ago and yet i cant download a music. Every time i click the download icon. A message will appear to get premium

187 Views

0 replies

0 likes

  • 187 Views
  • 0 replies
  • 0 likes

Family Member not able to access

Hi, My brother was previously on my Premium Family membership. Now he's been logged out of the membership access. It stated that he is not living in the same address I am. He's living with me. Why is this happening? I tried sending an invite again, b...

Newbie

Hi,  My brother was previously on my Premium Family membership.  Now he's been logged out of the membership access.  It stated that he is not living in the same address I am.&nbsp...

179 Views

0 replies

0 likes

  • 179 Views
  • 0 replies
  • 0 likes

Superuser Contribution Where did my playlists go?

I feel like every time there is an update everything gets scrambled and repositoned.. I used to just hit "web player" and I coul access my library etc.. Now its sending me through genre channels and playing 30 second song clips. This isnt the first t...

Casual Listener

I feel like every time there is an update everything gets scrambled and repositoned.. I used to just hit "web player" and I coul access my library etc.. Now its sending me through genre channels and ...

SergioDavid

Roadie

246 Views

1 replies

0 likes

  • 246 Views
  • 1 replies
  • 0 likes

Superuser Contribution Problems whit the payment

I have selected the subscription for three months to 0,99 € but I has been debited me the amount of 9,99 €

Casual Listener

I have selected the subscription for three months to 0,99 € but I has been debited me the amount of 9,99 €

simotp95

Casual Listener

326 Views

4 replies

0 likes

  • 326 Views
  • 4 replies
  • 0 likes

Offerta 99 centesimi pagata 9,99€

Salve, navigando sul sito ho notato che vi era un'offerta che mi permetteva di avere spotify per 3 mesi a soli 99 centesimi allora ho deciso di attivarla. Quando sono andato ad attivarla però ho visto che il mio conto è stato scalato di 9,99€. Adesso...

Casual Listener

Salve, navigando sul sito ho notato che vi era un'offerta che mi permetteva di avere spotify per 3 mesi a soli 99 centesimi allora ho deciso di attivarla. Quando sono andato ad attivarla però ho vist...

simotp95

Casual Listener

627 Views

1 replies

2 likes

  • 627 Views
  • 1 replies
  • 2 likes