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Re-Initiate Premium Mini

Hi Spotify, Recently, on Apr 02, 2025, I got a mail from you with subject "Important information about Premium Mini"saying that "We’re reaching out to let you know that as of April 2nd, 2025, we are no longer offering the ability to purchase the Prem...

Casual Listener

juar

Visitor

70123 Views

18 replies

94 likes

  • 70123 Views
  • 18 replies
  • 94 likes

Solved!! How do I buy more listening hours for audiobooks

We have a Premium Family Plan. My husband is trying to listen to an Audiobook but he got cut off because apparently there are only a certain number of hours per month you can listen? Other than the fact that this makes zero sense (WHY???) I am trying...

Regular

Markogden

Visitor

134127 Views

69 replies

10 likes

Premium for Family
  • 134127 Views
  • 69 replies
  • 10 likes

Solved!! Basic Individual plan vs any premium plan

What are the actual differences between the Basic Individual plan and the premium ones? Looks like it might be the access to the audiobooks, but spotify doesn't make it clear.

Casual Listener

mallegh

Casual Listener

72241 Views

89 replies

4 likes

  • 72241 Views
  • 89 replies
  • 4 likes

Pago

Se me cobró por una suscripción la cual no tengo activa y en mi estado de cuenta está aún cobrada

Newbie

Se me cobró por una suscripción la cual no tengo activa y en mi estado de cuenta está aún cobrada

181 Views

0 replies

0 likes

  • 181 Views
  • 0 replies
  • 0 likes

No puedo suscribirme a premium

Hola, llevo días tratando de suscribirme y no me deja, lo eh intentado con varias tarejtas y no se puede.

Newbie

Hola, llevo días tratando de suscribirme y no me deja, lo eh intentado con varias tarejtas y no se puede. 

191 Views

0 replies

0 likes

  • 191 Views
  • 0 replies
  • 0 likes

Problem with Spotify Mexico!!!

I have paid the offer at spotify mexico of 9$ for 3 months but said that i already used a subscription but they still charged me, what is happening! This is the charge

Casual Listener

I have paid the offer at spotify mexico of 9$ for 3 months but said that i already used a subscription but they still charged me, what is happening!   This is the charge

krankibear

Newbie

265 Views

1 replies

0 likes

  • 265 Views
  • 1 replies
  • 0 likes

Premium

Porque de pronto mi cuenta dejo de ser premium y paso a ser cuenta gratuita?

Newbie

Porque de pronto mi cuenta dejo de ser premium y paso a ser cuenta gratuita?

171 Views

0 replies

0 likes

  • 171 Views
  • 0 replies
  • 0 likes

Re: 3 Month Premium Offer DID NOT WORK

i have paid the offer at spotify mexico of 9$ for 3 months but said that i already used a subscription but they still charged me, what is happening! This is the charge

Casual Listener

i have paid the offer at spotify mexico of 9$ for 3 months but said that i already used a subscription but they still charged me, what is happening!   This is the charge

183 Views

0 replies

0 likes

  • 183 Views
  • 0 replies
  • 0 likes

Premium

Hola, compre el 17 de junio la opción premium y desde anoche de repente me aparece gratis la cuenta, ya la cerré y volví a actualizar y sigue igual, que hago? Todo lo estoy haciendo desde mi iOS

Newbie

Hola, compre el 17 de junio la opción premium y desde anoche de repente me aparece gratis la cuenta, ya la cerré y volví a actualizar y sigue igual, que hago? Todo lo estoy haciendo desde mi iOS

osornios

Spotify Star

272 Views

1 replies

0 likes

Premium
  • 272 Views
  • 1 replies
  • 0 likes

I pay the Premium but it isn´t working

Hi,I pay for the premium service each month. Since this morning my account will not let me use the premium service on my devices. I have logged out and back in again using both my email and usernames to no avail. I have checked that I have paid for t...

Newbie

Hi, I pay for the premium service each month. Since this morning my account will not let me use the premium service on my devices. I have logged out and back in again using both my email and usernam...

cadmielp

Roadie

281 Views

1 replies

0 likes

  • 281 Views
  • 1 replies
  • 0 likes

CHARGING ME TWICE A MONTH AND SUPPORT TEAM NOT HELPING

Spotifiy has recently been charging me twice a month and the support team is not being helpful. I have read all the forums, but I am still being billed twice so it is not useful. I have seen other people's posts about the same exact issue, but no one...

Newbie

Spotifiy has recently been charging me twice a month and the support team is not being helpful. I have read all the forums, but I am still being billed twice so it is not useful. I have seen other pe...

feelikeastrangr

Community Legend

236 Views

1 replies

0 likes

  • 236 Views
  • 1 replies
  • 0 likes

Superuser Contribution Premium

Köpt redeem kod, funkar icke, gått 3 dagar

Casual Listener

Köpt redeem kod, funkar icke, gått 3 dagar

cmackz

Casual Listener

284 Views

2 replies

0 likes

  • 284 Views
  • 2 replies
  • 0 likes

Problem with account

A few days ago I wanted to get the student account, I added my card but the page got stuck however, I was charged the card but I do not have Spotify for students.

Newbie

A few days ago I wanted to get the student account, I added my card but the page got stuck however, I was charged the card but I do not have Spotify for students.

feelikeastrangr

Community Legend

314 Views

1 replies

0 likes

  • 314 Views
  • 1 replies
  • 0 likes

Superuser Contribution number of members

Hey there. Please I need your advice... When I created Family Premium for us I could add 6 members (me and 5 other accounts), but now I can only add 5 members (me and 4 other accounts)... So please can you tell me where is problem?Thank you for answe...

Newbie

Hey there. Please I need your advice... When I created Family Premium for us I could add 6 members (me and 5 other accounts), but now I can only add 5 members (me and 4 other accounts)... So please c...

Alfredo

Roadie

307 Views

1 replies

0 likes

  • 307 Views
  • 1 replies
  • 0 likes

Superuser Contribution I pay but it didn't work

I'm paying 0.99₺ and it always throws me back to paying screen. After a little time it gives my money back. My account is new and it's my first time buying premium.

Newbie

I'm paying 0.99₺ and it always throws me back to paying screen. After a little time it gives my money back. My account is new and it's my first time buying premium.

Alfredo

Roadie

271 Views

1 replies

0 likes

  • 271 Views
  • 1 replies
  • 0 likes

Superuser Contribution Insufficient

I am trying the promo 129 for 3 months. It'll be my first time to use it and I think that made me eligible for the promo. Anyways, I reload 130 pesos to register but whenever I entered the pin in mobile payments, it'll say the prepaid is insufficient...

Newbie

I am trying the promo 129 for 3 months. It'll be my first time to use it and I think that made me eligible for the promo. Anyways, I reload 130 pesos to register but whenever I entered the pin in mob...

Alfredo

Roadie

1093 Views

1 replies

0 likes

  • 1093 Views
  • 1 replies
  • 0 likes

Superuser Contribution Problème d obtention de Spotify premium avec Bouygues

Bonjour, je possède le bonus spotify premium avec Bouygues Telecom mais cela me donne accès à un compte classique et non un compte premium. Je ne parviens pas à activer le bonus. J'ai souscrit ce bonus avant la fin de vos accords avec Bouygues et il ...

Casual Listener

Bonjour, je possède le bonus spotify premium avec Bouygues Telecom mais cela me donne accès à un compte classique et non un compte premium. Je ne parviens pas à activer le bonus. J'ai souscrit ce bon...

Alfredo

Roadie

399 Views

1 replies

0 likes

  • 399 Views
  • 1 replies
  • 0 likes

Superuser Contribution moving from Itunes Premium to Family Plan

I have cancelled my Itunes subscription via my phone but it shows it is active till June 23rd. I am trying to change to Spotify Family and I keep getting an error I can't do it wiht my current subscription. Do I have to wait till June 23rd for my Itu...

Newbie

I have cancelled my Itunes subscription via my phone but it shows it is active till June 23rd.  I am trying to change to Spotify Family and I keep getting an error I can't do it wiht my current ...

Alfredo

Roadie

612 Views

1 replies

0 likes

  • 612 Views
  • 1 replies
  • 0 likes

Premium

Started premium for students 3 days ago... Now is not working!!!!!!

Regular

Started premium for students 3 days ago... Now is not working!!!!!!

ilsemontr

Regular

358 Views

3 replies

0 likes

  • 358 Views
  • 3 replies
  • 0 likes

Superuser Contribution For students

How long will it take for the to send me an email that theyve accepted my spotifypremiun for students request???

Regular

How long will it take for the to send me an email that theyve accepted my spotifypremiun for students request???

ilsemontr

Regular

371 Views

2 replies

0 likes

  • 371 Views
  • 2 replies
  • 0 likes

Superuser Contribution Started by mistake account

Hi!When I started a family account I did it in my sons name.Whwn I discoverd it I ended his and started my own in same day.Spotify had allready taken money from my bank so I have paid two times.Can I get my money back even if it is 2 different accoun...

Newbie

Hi! When I started a family account I did it in my sons name. Whwn I discoverd it I ended his and started my own in same day. Spotify had allready taken money from my bank so I have paid two times...

Alfredo

Roadie

274 Views

1 replies

0 likes

  • 274 Views
  • 1 replies
  • 0 likes

I have tried multiple times to buy Spotify Premium

I tried like 10+ times to buy spotify premium while its 99 cents for 3 months and when I finish paying it just takes me back to the page where you had the payment options. I checked Paypal and I haven't been charged for it either. I have no idea what...

Casual Listener

I tried like 10+ times to buy spotify premium while its 99 cents for 3 months and when I finish paying it just takes me back to the page where you had the payment options. I checked Paypal and I have...

cromine

Casual Listener

448 Views

1 replies

0 likes

  • 448 Views
  • 1 replies
  • 0 likes