Cancel subscription and get a refund
I dont use Spotify enough to pay for a subscription I'm going to cancel subscription
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- Moderator
- 12986 Views
- 6 replies
- 0 likes
- 12986 Views
- 6 replies
- 0 likes
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Forum Posts
Solved!! Duo/Family plan upgrade campaign issue
I am an existing Duo customer, and this evening I got an email from Spotify saying : “ Try Family for the next 2 months (at no extra cost) and go from 2 to 3 or more Premium accounts under one plan.”When I select to accept the offer and upgrade to Fa...
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- Visitor
- 1290 Views
- 19 replies
- 1 likes
- 1290 Views
- 19 replies
- 1 likes
Solved!! Cannot Redeem Gift Card
My dad bought a gift card for himself but ask me to do it for him. So I type the code to redeem but keeps telling me "Something went wrong. Try again, or get help." But he bought the gift card in another state. So I put the code but the postal code d...
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- Casual Listener
- 47201 Views
- 20 replies
- 3 likes
- 47201 Views
- 20 replies
- 3 likes
Singtel spotify premiun doesn't link to my spotify premium
Hi I Have subscribed a singtel spotify premium and it doesn't link to my previous subscription of my spotify premium. I have contacted singtel helpdesk, and they email to spotify for advice and they advice me to terminate all my account with spotify ...
- Hi I Have subscribed a singtel spotify premium and it doesn't link to my previous subscription of my spotify premium. I have contacted singtel helpdesk, and they email to spotify for advice and they ...
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- Community Legend
- 866 Views
- 1 replies
- 0 likes
- 866 Views
- 1 replies
- 0 likes
Todavia no se me hace premium
Pagué en Oxxo y según que en 24 horas se hacía premium ya van más de 48 horas y todavía
- Pagué en Oxxo y según que en 24 horas se hacía premium ya van más de 48 horas y todavía
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- Community Legend
- 101 Views
- 1 replies
- 0 likes
- 101 Views
- 1 replies
- 0 likes
I have premium but features won't work.
So I have spotify premium but premium features wont work. I cant pick what song I want only shuffle, My account says i have premium until april 4th but i cant actually use it apparently. I recently changed my payment method to a new card before my su...
- So I have spotify premium but premium features wont work. I cant pick what song I want only shuffle, My account says i have premium until april 4th but i cant actually use it apparently. I recently c...
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- Spotify Star
- 170 Views
- 2 replies
- 0 likes
- 170 Views
- 2 replies
- 0 likes
Problem with gift card
Hello, I have a problem with my payment. I'd been using spotify premium for 3 months for which I'd paid 99 cents. After 3 months it should have, obviously, ended but it hasn't even though i haven't paid anything for it because there was no money left...
- Hello, I have a problem with my payment. I'd been using spotify premium for 3 months for which I'd paid 99 cents. After 3 months it should have, obviously, ended but it hasn't even though i haven't p...
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- Spotify Star
- 150 Views
- 1 replies
- 0 likes
- 150 Views
- 1 replies
- 0 likes
New phone no premium but money taken!
Spotify premium worked on windows phone and laptop but not on new I phone 6s money taken by Spotify today!
- Spotify premium worked on windows phone and laptop but not on new I phone 6s money taken by Spotify today!
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- Spotify Star
- 125 Views
- 1 replies
- 0 likes
- 125 Views
- 1 replies
- 0 likes
Solved!! Premium
Hello, I would like to know how I can change my monthly premium plan for an annual one.
- Hello, I would like to know how I can change my monthly premium plan for an annual one.
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- Spotify Star
- 149 Views
- 1 replies
- 0 likes
- 149 Views
- 1 replies
- 0 likes
I can't download premium
Hello, i try to download spotify premium since weeks and every time I write the data of my postpay I can not go ahead with payment because he says i did not write the expiration month. But it's not true. It give me the same problem with all my cards....
- Hello, i try to download spotify premium since weeks and every time I write the data of my postpay I can not go ahead with payment because he says i did not write the expiration month. But it's not t...
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- Spotify Star
- 358 Views
- 1 replies
- 0 likes
- 358 Views
- 1 replies
- 0 likes
Suscripción
Hola, en el resumen de mi tarjeta de crédito me debitan dos veces el monto de suscripción, verifique que no tenga dos cuentas anexadas a mi tarjeta, me pueden ayudar??? Gracias
- Hola, en el resumen de mi tarjeta de crédito me debitan dos veces el monto de suscripción, verifique que no tenga dos cuentas anexadas a mi tarjeta, me pueden ayudar??? Gracias
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- Spotify Star
- 111 Views
- 1 replies
- 0 likes
- 111 Views
- 1 replies
- 0 likes
Re: Premium problem
Hi I am supposed to get premium with my phone plan, I accidentally entered an email I used once for a free trial, so now I don't have premium, and I can't press on any songs I have to shuffle I can't download any songs! I'd like to know how to reset ...
- Hi I am supposed to get premium with my phone plan, I accidentally entered an email I used once for a free trial, so now I don't have premium, and I can't press on any songs I have to shuffle I can't...
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- Spotify Star
- 134 Views
- 1 replies
- 0 likes
- 134 Views
- 1 replies
- 0 likes
Setting up premium family account - password doesnt work - spotify help non existent
trying to resolve why password as additional family member does not work - unable to get help......... great way to send your customers to the competition
- trying to resolve why password as additional family member does not work - unable to get help......... great way to send your customers to the competition
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- Spotify Star
- 176 Views
- 1 replies
- 0 likes
- 176 Views
- 1 replies
- 0 likes
Monthly charge?
I just noticed on my bank account that Spotify USA is charging me $10.59 monthly but both my account and my husbands account says we have Spotify Free?? Please help identify which account is being charged and then reimburse us for this monthly transa...
- I just noticed on my bank account that Spotify USA is charging me $10.59 monthly but both my account and my husbands account says we have Spotify Free?? Please help identify which account is being ch...
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- Community Legend
- 333 Views
- 5 replies
- 1 likes
- 333 Views
- 5 replies
- 1 likes
Can my wife use my Spotify
I have a Spotify account I pay 9.99 a month for. Can my wife also use Spotify or would I need to pay more?
- I have a Spotify account I pay 9.99 a month for. Can my wife also use Spotify or would I need to pay more?
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- Community Legend
- 1111 Views
- 2 replies
- 0 likes
- 1111 Views
- 2 replies
- 0 likes
Solved!! Upgrade from premium to family
Hi, I have a £9.99 premium account, and my last payment was made in the last few days I wish to upgrade to family account at £14.99, but I don't wanat to be charged twice. Can anyone advise how to upgrade without waiting until next month? There doesn...
- Hi, I have a £9.99 premium account, and my last payment was made in the last few days I wish to upgrade to family account at £14.99, but I don't wanat to be charged twice. Can anyon...
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- Spotify Star
- 262 Views
- 3 replies
- 0 likes
- 262 Views
- 3 replies
- 0 likes
Payment plan
If I had premium and then switched onto my family's family plan. Will I still be charged for my premium or do I need to go onto my account and cancel it before accepting my family plan
- If I had premium and then switched onto my family's family plan. Will I still be charged for my premium or do I need to go onto my account and cancel it before accepting my family plan
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- Spotify Star
- 115 Views
- 1 replies
- 0 likes
- 115 Views
- 1 replies
- 0 likes
Spotify charged me 0,19 Euro
Hello, Im using spotify premium (9,99 Euro/Month) and on Monday i got charged 0,19 Euro.Why was there a discount of 19 cents? I havent used something special than i usually use. Can you help me? Have i misread something? Greetings
- Hello, Im using spotify premium (9,99 Euro/Month) and on Monday i got charged 0,19 Euro. Why was there a discount of 19 cents? I havent used something special than i usually use. C...
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- Community Legend
- 226 Views
- 3 replies
- 0 likes
- 226 Views
- 3 replies
- 0 likes
Como cancelar una cuenta Premium si no se cual es el email asociado a la cuenta?
Al subscribirme a una cuenta Premium hice una cuenta de correo electronico que ya no recuerdo y ahora que quiero cancelar la cuenta de Spotify ya no me permite porque no se a que cuenta de correo electronico esta asociada. La unica informacion que te...
- Al subscribirme a una cuenta Premium hice una cuenta de correo electronico que ya no recuerdo y ahora que quiero cancelar la cuenta de Spotify ya no me permite porque no se a que cuenta de correo ele...
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- Casual Listener
- 26584 Views
- 2 replies
- 3 likes
- 26584 Views
- 2 replies
- 3 likes
premium membership not working
I got spotify premium membership free through vodafone contract, that period ended yday n chose to opt in for £9.99 a month there on for premium through spotify and now its saying that i am on free membership but i have a confirmation text that i hav...
- I got spotify premium membership free through vodafone contract, that period ended yday n chose to opt in for £9.99 a month there on for premium through spotify and now its saying that i am on free m...
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- Community Legend
- 211 Views
- 5 replies
- 0 likes
- 211 Views
- 5 replies
- 0 likes
Spotify Premium Payment by Phone
Hi, I've been trying to avail Spotify premium for three days now using my phone's carrier, Smart (Philippines). But it won't send me a pin right after I send my phone number. Got any ideas on how to help me here? Thank you!
- Hi, I've been trying to avail Spotify premium for three days now using my phone's carrier, Smart (Philippines). But it won't send me a pin right after I send my phone number. Got any ideas on how to ...
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- Community Legend
- 102 Views
- 1 replies
- 0 likes
- 102 Views
- 1 replies
- 0 likes
Solved!! 60 day free trial
I saw a link that said you could get a 60 day trial. Is this true? And if so, where can I get it?
- I saw a link that said you could get a 60 day trial. Is this true? And if so, where can I get it?
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- Community Legend
- 1757 Views
- 1 replies
- 0 likes
- 1757 Views
- 1 replies
- 0 likes
Unable to add new card to pay for premium account
I'm having the exact same issue. SpotifyCares has repeatedly told me that "they have their team looking into it" and to try back in 72 hours. It's now been over a week that multiple payment methods do not work. I've tried different browsers, credit c...
- I'm having the exact same issue. SpotifyCares has repeatedly told me that "they have their team looking into it" and to try back in 72 hours. It's now been over a week that multiple payment methods d...
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- Spotify Star
- 145 Views
- 1 replies
- 0 likes
- 145 Views
- 1 replies
- 0 likes