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Solved!! Duo/Family plan upgrade campaign issue

I am an existing Duo customer, and this evening I got an email from Spotify saying : “ Try Family for the next 2 months (at no extra cost) and go from 2 to 3 or more Premium accounts under one plan.”When I select to accept the offer and upgrade to Fa...

  • Music Fan
  • Susan_GP
  • Moderator
  • 6132 Views
  • 23 replies
  • 2 likes
  • 6132 Views
  • 23 replies
  • 2 likes

I've paid for premium but i am still on free

Help! I've paid for premium twice and got the emails for both the reciepts. I had logged in and logged out of my account so many times, and reinstalled the app, but still my subscription did not change.

  • Newbie
  • Help! I've paid for premium twice and got the emails for both the reciepts. I had logged in and logged out of my account so many times, and reinstalled the app, but still my subscription did not chan...
  • jgillis
  • Newbie
  • 147 Views
  • 2 replies
  • 0 likes
  • 147 Views
  • 2 replies
  • 0 likes

Can't upgrade my account

I'm trying to subscribe Spotify Premium and after filling all my personal information, including my credit card information, the website returns to the first page and asks me to fill the information again. The same thing happens when I try to subscri...

  • Casual Listener
  • I'm trying to subscribe Spotify Premium and after filling all my personal information, including my credit card information, the website returns to the first page and asks me to fill the information ...
  • Maxim
  • Spotify Star
  • 280 Views
  • 5 replies
  • 0 likes
  • 280 Views
  • 5 replies
  • 0 likes

algun problema con el correo electronico

Me suscribi a spotify universitario, pero en los datos que pide puse otro correo electronico del que tengo como cuenta en spotify y aun no me llega la confirmacion de la suscripcion, abra algun problema por ese hecho??

  • Newbie
  • Me suscribi a spotify universitario, pero en los datos que pide puse otro correo electronico del que tengo como cuenta en spotify y aun no me llega la confirmacion de la suscripcion, abra algun probl...
  • fmp83
  • Casual Listener
  • 172 Views
  • 1 replies
  • 0 likes
  • 172 Views
  • 1 replies
  • 0 likes

Solved!! MÉTODO DE PAGO

Intento cambiar el método de pago utilizando una tarjeta diferente para hacer el cobro de la suscripción, pero no acepta el método de pago (es una tarjeta de crédito con fondos disponibles), asi como intento agregar cuenta PayPal y esta segunda opció...

  • Newbie
  • Intento cambiar el método de pago utilizando una tarjeta diferente para hacer el cobro de la suscripción, pero no acepta el método de pago (es una tarjeta de crédito con fondos disponibles), asi como...
  • itu_
  • Community Legend
  • 532 Views
  • 3 replies
  • 0 likes
  • 532 Views
  • 3 replies
  • 0 likes

Removed topic

Thank you to the person who told me that I should change my topic. I didn't scroll down further on the forums, my mistake...!

  • Casual Listener
  • Thank you to the person who told me that I should change my topic. I didn't scroll down further on the forums, my mistake...!
  • jnorris170
  • Community Legend
  • 157 Views
  • 1 replies
  • 0 likes
  • 157 Views
  • 1 replies
  • 0 likes

Solved!!Superuser Contribution Subscription..

I have a premium subscription that won't let me log in. I'm in NZ, and no longer in Canada where the account originates. Everything was fine until the other day. Now i keep getting a pop up telling me that if I'm abroad, I have to register at Spotify...

  • Casual Listener
  • I have a premium subscription that won't let me log in. I'm in NZ, and no longer in Canada where the account originates. Everything was fine until the other day. Now i keep getting a pop up telling m...
  • Logan5dunst
  • Casual Listener
  • 383 Views
  • 2 replies
  • 0 likes
  • Android
    Subscription
  • 383 Views
  • 2 replies
  • 0 likes

SPOTIFY FAMILIAR COM PROBLEMA DE ENDEREÇO

Sou responsável pela assinatura, minha familia é dependente de mim. Do nada o app deles ficou offline, tentamos atualizar com a senha gerada, mas diz que dá incompatibilidade de endereço. No facebook meu endereço está o mesmo deles e a minha conta é ...

  • Newbie
  • Sou responsável pela assinatura, minha familia é dependente de mim. Do nada o app deles ficou offline, tentamos atualizar com a senha gerada, mas diz que dá incompatibilidade de endereço. No facebook...
  • 191 Views
  • 0 replies
  • 0 likes
  • 191 Views
  • 0 replies
  • 0 likes

Playlist Actualizables

Hola, tengo una duda sería, ahora mismo estaba borrando cosas para conseguir algo de espacio y así poder descargar mis playlists favoritas en mi Smartphone, sin embargo cuando llego a las playlist que crea Spotify (las cuales se actualizan con música...

  • Newbie
  • Hola, tengo una duda sería, ahora mismo estaba borrando cosas para conseguir algo de espacio y así poder descargar mis playlists favoritas en mi Smartphone, sin embargo cuando llego a las playlist qu...
  • itu_
  • Community Legend
  • 3797 Views
  • 1 replies
  • 0 likes
  • 3797 Views
  • 1 replies
  • 0 likes

Charged for couple of times but still have free account,not premium

Hello,İ charged for five times but still have a free account. İ dont know how can i get the money for 4 monts and have premium, premium is still not working

  • Casual Listener
  • Hello, İ charged for five times but still have a free account. İ dont know how can i get the money for 4 monts and have premium, premium is still not working
  • itu_
  • Community Legend
  • 228 Views
  • 6 replies
  • 0 likes
  • 228 Views
  • 6 replies
  • 0 likes

My premium access got deleted but im in a family account

For some reason I am part of a family deal, but my access to the premium got deleted but I checked with my brother who is also part of the account and his is fine. I am wondering what could have happened to cause this besides someone getting rid of m...

  • Newbie
  • For some reason I am part of a family deal, but my access to the premium got deleted but I checked with my brother who is also part of the account and his is fine. I am wondering what could have happ...
  • 104 Views
  • 0 replies
  • 0 likes
  • 104 Views
  • 0 replies
  • 0 likes

Solved!! Double payment within a month

Hi,I have an issue with my premium account. My debit card has been charged 2 times within a month. Why did this happen? I need to solve it fast as I need the money for sth else. Thanks

  • Casual Listener
  • Hi, I have an issue with my premium account. My debit card has been charged 2 times within a month. Why did this happen? I need to solve it fast as I need the money for sth else.   Thanks
  • itu_
  • Community Legend
  • 1408 Views
  • 6 replies
  • 0 likes
  • 1408 Views
  • 6 replies
  • 0 likes

Pagos dobles consecutivos

HolaEn marzo y abril me cobraron dos veces mi plan premium. Consulte la guía y aparece que puede pasar pero al mes siguiente se descuenta...pero en mi caso me siguen cobrando dos veces con cargo a mi tarjeta.Como puedo frenar estos pagos duplicados?G...

  • Newbie
  • Hola En marzo y abril me cobraron dos veces mi plan premium. Consulte la guía y aparece que puede pasar pero al mes siguiente se descuenta...pero en mi caso me siguen cobrando dos veces con cargo a ...
  • hari4
  • Newbie
  • 225 Views
  • 1 replies
  • 1 likes
  • 225 Views
  • 1 replies
  • 1 likes

Solved!! Problem with student discount

Hi i am Christian and i am from Poland. I have a problem, I wanted to buy a spotify premium with a student discount, but my school was not on the list (I go to high school, not to college), but Spotify took me money from a bank account of zł 9.99. Pl...

  • Regular
  • Hi i am Christian and i am from Poland. I have a problem, I wanted to buy a spotify premium with a student discount, but my school was not on the list (I go to high school, not to college), but S...
  • christianlem
  • Regular
  • 622 Views
  • 6 replies
  • 0 likes
  • 622 Views
  • 6 replies
  • 0 likes

Problemas com pagamento

Spotify pede para atualizar dados da conta para realizar o pagamento da conta premium familiar mas toda vez que atualizo ocorre um erro.

  • Newbie
  • Spotify pede para atualizar dados da conta para realizar o pagamento da conta premium familiar mas toda vez que atualizo ocorre um erro.
  • 117 Views
  • 0 replies
  • 0 likes
  • 117 Views
  • 0 replies
  • 0 likes

I PAY BUT HAVE A FREE ACCOUNT

Hi,I have a issue with my account. 3 months ago I had a premium account but I decicded to leave spotify. Despite this spotify every month take money from my card. I didn't have any other account. How I can risolve this problem?

  • Newbie
  • Hi, I have a issue with my account. 3 months ago I had a premium account but I decicded to leave spotify. Despite this spotify every month take money from my card. I didn't have any other account. H...
  • kejt_
  • Community Legend
  • 514 Views
  • 1 replies
  • 0 likes
  • 514 Views
  • 1 replies
  • 0 likes

can't access account page to cancel subscription

I need to cancel my spotify subscription in a few hours time but I can't access my account page to cancel it. I've tried clearing cookies and website data and tried accessing it with both safari and google chrome. Please help

  • Newbie
  • I need to cancel my spotify subscription in a few hours time but I can't access my account page to cancel it. I've tried clearing cookies and website data and tried accessing it with both safari and ...
  • jnorris170
  • Community Legend
  • 468 Views
  • 3 replies
  • 0 likes
  • 468 Views
  • 3 replies
  • 0 likes

PROBLEMA DE COBRO SPOTIFY FAMILIAR

Buenas estimados,El dia de hoy me indicaron en la app que debia realizar el pago de mi cuenta de spotify , procedi con el pago sin embargo la cuenta actual tenia plan familiar y cuando me cobraron solo procedio como si fuera cuenta premium normal .Ah...

  • Newbie
  • Buenas estimados, El dia de hoy me indicaron en la app que debia realizar el pago de mi cuenta de spotify , procedi con el pago sin embargo la cuenta actual tenia plan familiar y cuando me cobraron ...
  • 158 Views
  • 0 replies
  • 0 likes
  • 158 Views
  • 0 replies
  • 0 likes

Coloquei os dados do cartão e apertei comprar mas não foi

Boa tarde!Tenho a conta free e quero fazer um Upgrade para a conta de estudante.Preenchi todos os campos da tela de cadastro e depois TODOS os campos dos dados do cartão.Quando apertei em comprar, retornou para a tela dos dados do cartão, sem nenhuma...

  • Newbie
  • Boa tarde! Tenho a conta free e quero fazer um Upgrade para a conta de estudante. Preenchi todos os campos da tela de cadastro e depois TODOS os campos dos dados do cartão. Quando apertei em compr...
  • 122 Views
  • 0 replies
  • 0 likes
  • 122 Views
  • 0 replies
  • 0 likes

Solved!! Cannot switch to student UK

Hi, I used to live in the US so I had a US premium account (standard premium). I am now a student in the UK and have switched my account to a UK premium (taking effect next month). But when I try to get the student premium it says its not available. ...

  • Casual Listener
  • Hi,   I used to live in the US so I had a US premium account (standard premium). I am now a student in the UK and have switched my account to a UK premium (taking effect next month). But when ...
  • matt9
  • Casual Listener
  • 723 Views
  • 4 replies
  • 0 likes
  • 723 Views
  • 4 replies
  • 0 likes

Web Page Doesn't Load

You should check your website. It isn't loading correctly (and hasn't been for a week or more). I have tried on 3 different computers and 3 different web browsers (2 of which had no plugins or extensions to get in the way). I have included the log fr...

  • Newbie
  • You should check your website.  It isn't loading correctly (and hasn't been for a week or more).  I have tried on 3 different computers and 3 different web browsers (2 of which had no plugi...
  • 108 Views
  • 0 replies
  • 0 likes
  • 108 Views
  • 0 replies
  • 0 likes