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Forum Posts

Solved!! Duo/Family plan upgrade campaign issue

I am an existing Duo customer, and this evening I got an email from Spotify saying : “ Try Family for the next 2 months (at no extra cost) and go from 2 to 3 or more Premium accounts under one plan.”When I select to accept the offer and upgrade to Fa...

  • Music Fan
  • FenrisulvKK
  • Visitor
  • 14565 Views
  • 27 replies
  • 2 likes
  • 14565 Views
  • 27 replies
  • 2 likes

Superuser Contribution Premium 0,99

Acabo de comprarme el Premium de 0.99 por tres meses y cuando entro en Spotify me dice que sigo teniendo cuenta free, pero cuando entro en internet me dice que soy premium. ¿Qué puedo hacer?

  • Newbie
  • Acabo de comprarme el Premium de 0.99 por tres meses y cuando entro en Spotify me dice que sigo teniendo cuenta free, pero cuando entro en internet me dice que soy premium. ¿Qué puedo hacer?
  • Erika
  • Roadie
  • 283 Views
  • 1 replies
  • 0 likes
  • 283 Views
  • 1 replies
  • 0 likes

Superuser Contribution Problema con Premium 0.99€

Buenas, estoy intentando comprar Spotify Premium via PayPal, pero cada vez que meto mis datos (contraseña correo...) me sale la ventana de Aceptar y Pagar, obiamente pulso pero vuelve a la pagina principal de compra. Llevo varios dias y no se arregla...

  • Casual Listener
  • Buenas, estoy intentando comprar Spotify Premium via PayPal, pero cada vez que meto mis datos (contraseña correo...) me sale la ventana de Aceptar y Pagar, obiamente pulso pero vuelve a la pagina pri...
  • Erika
  • Roadie
  • 292 Views
  • 3 replies
  • 0 likes
  • Premium
    Subscription
  • 292 Views
  • 3 replies
  • 0 likes

Superuser Contribution Charged for Premium Even Though I'm Spotify Free

My account is Spotify Free. It has always been Spotify Free. I do not use Spotify. I think an associated account of mine has been using my bank details to pay for Spotify Premium. However, I do not want Spotify Premium as I do not use it. I don't kno...

  • Newbie
  • My account is Spotify Free. It has always been Spotify Free. I do not use Spotify. I think an associated account of mine has been using my bank details to pay for Spotify Premium. However, I do not w...
  • Erika
  • Roadie
  • 222 Views
  • 1 replies
  • 0 likes
  • 222 Views
  • 1 replies
  • 0 likes

Superuser Contribution Suscripción

Compre una suscripción por tres meses pero entrare aun plan familiar que pasa con mía suscripción de tres meses? Se pierde?

  • Newbie
  • Compre una suscripción por tres meses pero entrare aun plan familiar que pasa con mía suscripción de tres meses? Se pierde?
  • Erika
  • Roadie
  • 137 Views
  • 1 replies
  • 0 likes
  • 137 Views
  • 1 replies
  • 0 likes

student discount

i got charged for student discount but ShherID couldn´t verify my student condition, i want the premium standard subscription, ami getting that money back ?

  • Newbie
  • i got charged for student discount but ShherID couldn´t verify my student condition, i want the premium standard subscription, ami getting that money back ?
  • Maxim
  • Spotify Star
  • 209 Views
  • 1 replies
  • 0 likes
  • 209 Views
  • 1 replies
  • 0 likes

Issue with billing

Have checked my bank account statement says the payment was made last week for a new month of spotify however spotify has taken away all my privileges claiming I havent made premium payment for the month. Very angry as I do quite like the app!!

  • Casual Listener
  • Have checked my bank account statement says the payment was made last week for a new month of spotify however spotify has taken away all my privileges claiming I havent made premium payment for the m...
  • Conniejohson196
  • Newbie
  • 479 Views
  • 6 replies
  • 0 likes
  • 479 Views
  • 6 replies
  • 0 likes

Problemi con Spotify Family

Ho rinnovato normalmente l'abbonamento Spotify Family come faccio da mesi, però adesso mia figlia non riesce ad accedere al suo account nella modalità Premium.Adesso il suo account è passato al free.Nonostante la inviti di nuovo non riesce ad acceder...

  • Newbie
  • Ho rinnovato normalmente l'abbonamento Spotify Family come faccio da mesi, però adesso mia figlia non riesce ad accedere al suo account nella modalità Premium. Adesso il suo account è passato a...
  • Wasosky
  • Regular
  • 6887 Views
  • 9 replies
  • 0 likes
  • 6887 Views
  • 9 replies
  • 0 likes

Premium subscription

I seem to be having trouble to pay my premium subscription. After I've already entered my credit card info, I'm still not able to purchase it! It keeps coming back to a blank credit card form. Is that a problem with my card, the info, or the spotify'...

  • Newbie
  • I seem to be having trouble to pay my premium subscription. After I've already entered my credit card info, I'm still not able to purchase it! It keeps coming back to a blank credit card form. Is tha...
  • wroi_theboy
  • Casual Listener
  • 202 Views
  • 1 replies
  • 0 likes
  • 202 Views
  • 1 replies
  • 0 likes

0.99

i have 3 monhts subsrcbten but if i go to spotify free for to cancel subcr will i loos the tree monhts

  • Newbie
  • i have 3 monhts subsrcbten but if i go to spotify free for to cancel subcr will i loos the tree monhts 
  • Maxim
  • Spotify Star
  • 164 Views
  • 1 replies
  • 0 likes
  • 164 Views
  • 1 replies
  • 0 likes

[All Platforms] Language and Country buttons

I have been in Finland for week now and i still cant change my country on settings... It wont let me klick it and change it so i cant listen any Finnish songs here

  • Casual Listener
  • I have been in Finland for week now and i still cant change my country on settings... It wont let me klick it and change it so i cant listen any Finnish songs here
  • Maxim
  • Spotify Star
  • 187 Views
  • 3 replies
  • 0 likes
  • 187 Views
  • 3 replies
  • 0 likes

Spotify Premium for 99 cents CAD

Hi, so I purchased the 99 cent promo premium offer and I am really enjoying it, but when my sibling tries to purchase it, nothing happens. After pressing purchase at the PayPal website, it goes back to the purchase premium page as if nothing had happ...

  • Newbie
  • Hi, so I purchased the 99 cent promo premium offer and I am really enjoying it, but when my sibling tries to purchase it, nothing happens. After pressing purchase at the PayPal website, it goes back ...
  • Maxim
  • Spotify Star
  • 255 Views
  • 1 replies
  • 0 likes
  • 255 Views
  • 1 replies
  • 0 likes

Just started premium 3 month promotion and wanting to upgrade to family subscription

I just paid for the 3 month promotion, what will happen when I upgrade to family? Will I lose the 3 month promotion and get charged the family rate automatically?

  • Casual Listener
  • I just paid for the 3 month promotion, what will happen when I upgrade to family?  Will I lose the 3 month promotion and get charged the family rate automatically?
  • souforte
  • Casual Listener
  • 234 Views
  • 2 replies
  • 0 likes
  • 234 Views
  • 2 replies
  • 0 likes

Superuser Contribution Paid for premium but it says I am on free mode

I paid today for the premium account with my credit card, and received a message on my phone of the credit card saying that it was accepted. But I did not receive any confirmation e-mail, and my account still says I am on the free mode.what shoul I d...

  • Newbie
  • I paid today for the premium account with my credit card, and received a message on my phone of the credit card saying that it was accepted. But I did not receive any confirmation e-mail, and my acco...
  • Sophia
  • Roadie
  • 178 Views
  • 1 replies
  • 1 likes
  • 178 Views
  • 1 replies
  • 1 likes

Problem logging in with Vodafone Premium

Having an issue when I apply the Vodafone premium account. I previously had vodafone premium when they screwed something up so I had to redo but now getting this error (see attached screenshot)

  • Casual Listener
  • Having an issue when I apply the Vodafone premium account. I previously had vodafone premium when they screwed something up so I had to redo but now getting this error (see attached screenshot) &nbs...
  • osornios
  • Spotify Star
  • 394 Views
  • 1 replies
  • 0 likes
  • Account
    Premium
  • 394 Views
  • 1 replies
  • 0 likes

spotify redeem is not working (Sweden)

I bought a spotify card for 1 month permium and when i am typing in the password in https://www.spotify.com/se/redeem it dosent work. Can some one help me. Cuz i paid for 12 bucks for nothing?

  • Newbie
  • I bought a spotify card for 1 month permium and when i am typing in the password in https://www.spotify.com/se/redeem it dosent work. Can some one help me. Cuz i paid for 12 bucks for nothi...
  • osornios
  • Spotify Star
  • 211 Views
  • 1 replies
  • 0 likes
  • 211 Views
  • 1 replies
  • 0 likes

Superuser Contribution ¿Ayuda con tarjetas para Premium?

Buenas, he estado buscando en Carrefour, GAME, Mediamarkt y el Corte Inglés y en ningún sitio vendían tarjetas de Spotify, incluso en el Corte Inglés me dijeron que las tarjetas daban fallos y habían sido retiradas del mercado. ¿Es esto verdad? Y si ...

  • Newbie
  • Buenas, he estado buscando en Carrefour, GAME, Mediamarkt y el Corte Inglés y en ningún sitio vendían tarjetas de Spotify, incluso en el Corte Inglés me dijeron que las tarjetas daban fallos y habían...
  • Sophia
  • Roadie
  • 2688 Views
  • 1 replies
  • 0 likes
  • 2688 Views
  • 1 replies
  • 0 likes

Double charged twice a month and no premium!! **bleep**!!!

My credit card expired last month on itunes and i renewed it. Then it didnt charge for a day so i entered a new subscription on website from my own account. Next day, may 8, spotify double charged me, 1 from i tunes, 1 from website. Then this month, ...

  • Newbie
  • My credit card expired last month on itunes and i renewed it. Then it didnt charge for a day so i entered a new subscription on website from my own account. Next day, may 8, spotify double charged me...
  • michaelaktas
  • Music Fan
  • 171 Views
  • 1 replies
  • 0 likes
  • 171 Views
  • 1 replies
  • 0 likes

Spotify en pausa y no pasa tarjeta

Buenas tengo un problema con mi cuenta ya que tenia spotify premium plan familar y por razones mayores no pude pagar este mes pasado y me pusieron en pausa, luego de queres reactivar mi cuenta ya no me deja pagar me sale error al querer hacer el pago...

  • Regular
  • Buenas tengo un problema con mi cuenta ya que tenia spotify premium plan familar y por razones mayores no pude pagar este mes pasado y me pusieron en pausa, luego de queres reactivar mi cuenta ya no ...
  • user-removed
  • Not applicable
  • 1123 Views
  • 14 replies
  • 0 likes
  • 1123 Views
  • 14 replies
  • 0 likes