Solved!! Cancel subscription and get a refund
I dont use Spotify enough to pay for a subscription I'm going to cancel subscription
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- Visitor
- 14256 Views
- 8 replies
- 0 likes
- 14256 Views
- 8 replies
- 0 likes
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Forum Posts
Solved!! Duo/Family plan upgrade campaign issue
I am an existing Duo customer, and this evening I got an email from Spotify saying : “ Try Family for the next 2 months (at no extra cost) and go from 2 to 3 or more Premium accounts under one plan.”When I select to accept the offer and upgrade to Fa...
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- Visitor
- 1394 Views
- 19 replies
- 1 likes
- 1394 Views
- 19 replies
- 1 likes
Solved!! Cannot Redeem Gift Card
My dad bought a gift card for himself but ask me to do it for him. So I type the code to redeem but keeps telling me "Something went wrong. Try again, or get help." But he bought the gift card in another state. So I put the code but the postal code d...
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- Casual Listener
- 47326 Views
- 20 replies
- 3 likes
- 47326 Views
- 20 replies
- 3 likes
Credit Card expired, used a gift card & now I have problems
Hi, my credit card was stolen, so I had to wait for a new one, in the meanwhile, Spotify canceled my premium account on April 2nd, and as I had no way to pay, I bought a 21 Euro gift card, I activated it without any issue. Yesterday I got an email te...
- Hi, my credit card was stolen, so I had to wait for a new one, in the meanwhile, Spotify canceled my premium account on April 2nd, and as I had no way to pay, I bought a 21 Euro gift card, I activate...
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- Gig Goer
- 535 Views
- 3 replies
- 0 likes
- 535 Views
- 3 replies
- 0 likes
Solved!! premium account showing as free
I had to restore my iPhone and now when I log in it shows me as on a free account when I have premium. Please advise.
- I had to restore my iPhone and now when I log in it shows me as on a free account when I have premium. Please advise.
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- Community Legend
- 835 Views
- 1 replies
- 0 likes
- 835 Views
- 1 replies
- 0 likes
Solved!! Premium user listening to free user playlist
If I have a premium account but want to listen to my friend's playlist, who has the free version and has to listen to ads, do I have to listen to ads if I listen to a playlist made on the account of a free user?
- If I have a premium account but want to listen to my friend's playlist, who has the free version and has to listen to ads, do I have to listen to ads if I listen to a playlist made on the account of ...
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- Community Legend
- 942 Views
- 3 replies
- 0 likes
- 942 Views
- 3 replies
- 0 likes
Being charged even though i undubscribed
I unsubsribed for about two months ago, an i'm still being charged the amount of money for a premium membetship!!What kan i do? I dont have a premium membership any more?????
- I unsubsribed for about two months ago, an i'm still being charged the amount of money for a premium membetship!! What kan i do? I dont have a premium membership any more?????
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- Spotify Star
- 1043 Views
- 1 replies
- 0 likes
- 1043 Views
- 1 replies
- 0 likes
Charged twice - two payments set up - one through iTunes and one through PayPal.
I was unable to play access my account at the end of last month as I was told I had to update my payment method for my premium acoount. I was paying through iTunes $14.99/month. I updated my payment method to Paypal. I was charged $11.99/month. I jus...
- I was unable to play access my account at the end of last month as I was told I had to update my payment method for my premium acoount. I was paying through iTunes $14.99/month. I updated my payment ...
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- Spotify Star
- 381 Views
- 1 replies
- 0 likes
- 381 Views
- 1 replies
- 0 likes
I'm a student why was I just charged £9.99
I've always paid £4.99 why this month have u charged me nearly ten pounds. I'm still a student, I've still got 2 years left of my degree?!?
- I've always paid £4.99 why this month have u charged me nearly ten pounds. I'm still a student, I've still got 2 years left of my degree?!?
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- Spotify Star
- 231 Views
- 1 replies
- 1 likes
- 231 Views
- 1 replies
- 1 likes
Start subscription with a gift card
I don't have neither credit card nor paypal, my 7 days iphone trial is over and i want to subscribe to Spotify premium. Is it possible to not put any payment info and use only gift card for starting subscribtion? Can I get 30-days free trial using on...
- I don't have neither credit card nor paypal, my 7 days iphone trial is over and i want to subscribe to Spotify premium. Is it possible to not put any payment info and use only gift card for ...
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- Roadie
- 3152 Views
- 1 replies
- 0 likes
- 3152 Views
- 1 replies
- 0 likes
No se da cambio a premium
Pagué mi suscripción a premium y no se registra el cambio en mi app, ya intenté reinstalándola y cerrando sesión y no evidencia el cambio
- Pagué mi suscripción a premium y no se registra el cambio en mi app, ya intenté reinstalándola y cerrando sesión y no evidencia el cambio
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- Community Legend
- 173 Views
- 1 replies
- 0 likes
- 173 Views
- 1 replies
- 0 likes
30 days free trial
Why they says 30 days free trial. I just suscribe now and it end on april 12? It is more like 7 days....
- Why they says 30 days free trial. I just suscribe now and it end on april 12? It is more like 7 days....
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- Community Legend
- 343 Views
- 1 replies
- 0 likes
- 343 Views
- 1 replies
- 0 likes
Cuenta Premium
Hola. Me suscribí al servicio premium de Spotify, se realizó el pagó pero mi cuenta sigue pareciendo como FREE! Ayuda.
- Hola. Me suscribí al servicio premium de Spotify, se realizó el pagó pero mi cuenta sigue pareciendo como FREE! Ayuda.
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- Community Legend
- 204 Views
- 1 replies
- 0 likes
- 204 Views
- 1 replies
- 0 likes
Can´t enter the Premium account.
Hello,Im having problems having acces to the Premium family plan. The one paying the account has already sent me an email with the invitation and acces code. Once I place the code, asks me for my family inofrmation and then whech I click submit it te...
- Hello, Im having problems having acces to the Premium family plan. The one paying the account has already sent me an email with the invitation and acces code. Once I place the code, asks me for my f...
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- Community Legend
- 529 Views
- 1 replies
- 0 likes
- 529 Views
- 1 replies
- 0 likes
Charged twice
On the 27th of march i got charged £9.99 even though i signed up for the uni days discount and then on april 3rd i got charged £4.99. These are too close together to be for seperate months, i was wondering why i was charged both prices?
- On the 27th of march i got charged £9.99 even though i signed up for the uni days discount and then on april 3rd i got charged £4.99. These are too close together to be for seperate months, i was won...
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- Casual Listener
- 226 Views
- 2 replies
- 0 likes
- 226 Views
- 2 replies
- 0 likes
My service provider said my premium spoitify should be working but it doesnt
The service provider said i should have premium Spotify till July and for some reason it's not working i have restarted my phone logged in and out and still doesn't work can anyone help me
- The service provider said i should have premium Spotify till July and for some reason it's not working i have restarted my phone logged in and out and still doesn't work can anyone help me
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- Regular
- 678 Views
- 7 replies
- 0 likes
- 678 Views
- 7 replies
- 0 likes
Spotify Premium suddenly gone
Hello, I bought Spotify premium in November at 99 euro cents a month, and was happy to let it roll on to the 9.99 euro price after 3 months. However a week ago I noticed ads started playing for the first time in 4 months and my premium was gone, even...
- Hello, I bought Spotify premium in November at 99 euro cents a month, and was happy to let it roll on to the 9.99 euro price after 3 months. However a week ago I noticed ads started pl...
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- Casual Listener
- 918 Views
- 4 replies
- 0 likes
- 918 Views
- 4 replies
- 0 likes
Premium doesn't work
Hi! I have recently summit to have spotify premium but it doesn't work. I already have the receipt but my account doesn't recognize me as a premium user.Anybody can help me with my problem?
- Hi! I have recently summit to have spotify premium but it doesn't work. I already have the receipt but my account doesn't recognize me as a premium user. Anybody can help me with my...
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- Casual Listener
- 346 Views
- 10 replies
- 0 likes
- 346 Views
- 10 replies
- 0 likes
Bought 3 months but want to change plans...
I bought 3 months of premium, then the next day found out about the family plan amd I'd like to switch to that. Is there a way I can cancel the 3 mnths I payed for, or upgrade and use that money towards the family plan? Thanks for any help!
- I bought 3 months of premium, then the next day found out about the family plan amd I'd like to switch to that. Is there a way I can cancel the 3 mnths I payed for, or upgrade and use that money towa...
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- Community Legend
- 554 Views
- 1 replies
- 0 likes
- 554 Views
- 1 replies
- 0 likes
My Premium ended for a couple of days, I restarted it, will i need to redownload music?
It's abit complicated,i have something like 500 songs on my spotify, my premium ended a couple of days ago, and I, obviously,couldnt listen to music offline or have any of the Premium features, I just reactivated my premium but i am on mobile data, a...
- It's abit complicated,i have something like 500 songs on my spotify, my premium ended a couple of days ago, and I, obviously,couldnt listen to music offline or have any of the Premium features, I jus...
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- Community Legend
- 379 Views
- 1 replies
- 0 likes
- 379 Views
- 1 replies
- 0 likes
Accidentally Upgraded Account under someone else and can't cancel b/c don't know their password.
I had someone else logged into Spotify on my work computer previously. However, I was listening to Spotify under my account (hrfranks). I clicked Upgrade while I was listening under my user name and I used my PayPal account; however, it Upgraded the ...
- I had someone else logged into Spotify on my work computer previously. However, I was listening to Spotify under my account (hrfranks). I clicked Upgrade while I was listening under my user name and ...
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- Community Legend
- 661 Views
- 1 replies
- 0 likes
- 661 Views
- 1 replies
- 0 likes
Spotify Connect - Multiple Speakers/Devices
So, I got the Premium for Family, and we all like it, til we all want to actually listen to it. My husband while he is working, myself while Im driving, and my daughter while she does homework. Getting premium for family had me thinking we could all ...
- So, I got the Premium for Family, and we all like it, til we all want to actually listen to it. My husband while he is working, myself while Im driving, and my daughter while she does homework. Getti...
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- Community Legend
- 199 Views
- 1 replies
- 0 likes
- 199 Views
- 1 replies
- 0 likes
credit card
Hi, I'm trying to pay with my credit card but it keeps saying to enter the expiration date, and I did like so: 06/20 and 0620, but it won't let me.....help? Thanks!
- Hi, I'm trying to pay with my credit card but it keeps saying to enter the expiration date, and I did like so: 06/20 and 0620, but it won't let me.....help? Thanks!
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- Community Legend
- 663 Views
- 5 replies
- 0 likes
- 663 Views
- 5 replies
- 0 likes