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Forum Posts

Solved!! Duo/Family plan upgrade campaign issue

I am an existing Duo customer, and this evening I got an email from Spotify saying : “ Try Family for the next 2 months (at no extra cost) and go from 2 to 3 or more Premium accounts under one plan.”When I select to accept the offer and upgrade to Fa...

  • Music Fan
  • FenrisulvKK
  • Visitor
  • 15646 Views
  • 27 replies
  • 3 likes
  • 15646 Views
  • 27 replies
  • 3 likes

Superuser Contribution New phone, do i need to pay for premium again?

Hey guys,Just got a new phone and ive logged into my account and its not premium. Do i need to pay for it again? I dont care if i dont have premium on my old phone so am i able to transfer it to the new phone?Thanks

  • Newbie
  • Hey guys, Just got a new phone and ive logged into my account and its not premium. Do i need to pay for it again? I dont care if i dont have premium on my old phone so am i able to transfer it to th...
  • MaryS
  • Roadie
  • 246 Views
  • 2 replies
  • 0 likes
  • 246 Views
  • 2 replies
  • 0 likes

Premium Trial I never asked for

Hi, I'm in New Zealand. I was thinking about taking up the 3 month deal of spotify premium for $0.99 a month when yesterday I was walking home and somehow ended up getting a week-long trial of Spotify Premium I never actually asked for. I suspect I c...

  • Newbie
  • Hi,   I'm in New Zealand.  I was thinking about taking up the 3 month deal of spotify premium for $0.99 a month when yesterday I was walking home and somehow ended up getting a week-long ...
  • Maxim
  • Spotify Star
  • 132 Views
  • 1 replies
  • 0 likes
  • 132 Views
  • 1 replies
  • 0 likes

Premium with Paypal

I've tried like 6 times to get the three months of premium for 0.99 cents thing with paypal and whenever I click "agree and pay" it just takes me back to the page where you choose what to pay with and the subscription doesn't go through. It worked on...

  • Newbie
  • I've tried like 6 times to get the three months of premium for 0.99 cents thing with paypal and whenever I click "agree and pay" it just takes me back to the page where you choose what to pay with an...
  • Maxim
  • Spotify Star
  • 182 Views
  • 1 replies
  • 0 likes
  • 182 Views
  • 1 replies
  • 0 likes

Superuser Contribution end of vodafone spotify - how to revert to payinf spotify direct

Hi, my inclusive spotify/vodafone contract ends today, and vodafone tell me that they will charge me for it from now on. However, I don't think I'll be staying with vodafone so I want to know how I can go about paying spotify direct for my spotify pr...

  • Newbie
  • Hi, my inclusive spotify/vodafone contract ends today, and vodafone tell me that they will charge me for it from now on.  However, I don't think I'll be staying with vodafone so I want to k...
  • MaryS
  • Roadie
  • 2044 Views
  • 1 replies
  • 0 likes
  • 2044 Views
  • 1 replies
  • 0 likes

Solved!! no debitcards?

i want to get the premium, but i don't own any creditcards... i've read it's possible to do so by sofort banking, allthough i can't find it anywhere... i can't profit from deals because i don't have creditcard?

  • Casual Listener
  • i want to get the premium, but i don't own any creditcards... i've read it's possible to do so by sofort banking, allthough i can't find it anywhere... i can't profit from deals because i don't have ...
  • Maxim
  • Spotify Star
  • 682 Views
  • 11 replies
  • 0 likes
  • 682 Views
  • 11 replies
  • 0 likes

(EN translation below) Ups, parece que tu tarjeta o proveedor de pago están teniendo un mal día.

Hello there, i've been using spotify for the last 3 and something years and for some reason i'm no longer subscribe to the primium membership. It says something about my credit card is having a bad day. I called the bank and asked them what's going o...

  • Casual Listener
  • Hello there, i've been using spotify for the last 3 and something years and for some reason i'm no longer subscribe to the primium membership. It says something about my credit card is having a ...
  • OptimuzKrice
  • Roadie
  • 424 Views
  • 6 replies
  • 0 likes
  • 424 Views
  • 6 replies
  • 0 likes

Spotify Premium changed to Free - why?

Hello. I've had Premium-account and during my London holiday 2.-5.6.2017 my account has changed to Free-account. I wonder why. I have done nothing.I got an email saying there is a problem in payment. My credit card is totally okay so what might be th...

  • Newbie
  • Hello. I've had Premium-account and during my London holiday 2.-5.6.2017 my account has changed to Free-account. I wonder why. I have done nothing. I got an email saying there is a problem...
  • osornios
  • Spotify Star
  • 348 Views
  • 1 replies
  • 0 likes
  • Account
    Premium
  • 348 Views
  • 1 replies
  • 0 likes

premium pay

I already pay 6,99 TL for student offer for 12 month but I can not upload anything on SHERID.The website frozen but When I check my credit card .it's says payment succesful What I should solve this problem?

  • Casual Listener
  • I already pay 6,99 TL for student offer for 12 month but I can not upload anything on SHERID.The website frozen but When I check my credit card .it's says payment succesful What I should solve this p...
  • ozandirican
  • Casual Listener
  • 165 Views
  • 1 replies
  • 0 likes
  • 165 Views
  • 1 replies
  • 0 likes

Premium pay

I already pay the premium and my account atol free mode.What i do wrong????

  • Casual Listener
  • I already pay the premium and my account atol free mode. What i do wrong????
  • Mysongspassion
  • Casual Listener
  • 243 Views
  • 2 replies
  • 0 likes
  • 243 Views
  • 2 replies
  • 0 likes

Solved!! Premium activated

Hi,I just clicked on a song for some song info. Instead I got the message that Premium was activated. Now I have the Premium test week which I didnt want. How can I undo that?Regards

  • Visitor
  • Hi, I just clicked on a song for some song info. Instead I got the message that Premium was activated. Now I have the Premium test week which I didnt want. How can I undo that? Regards
  • osornios
  • Spotify Star
  • 268 Views
  • 1 replies
  • 0 likes
  • 268 Views
  • 1 replies
  • 0 likes

Paying for premium but still stuck on free subscription mode

Hey all! I have a problem my boyfriend posted a song on Spotify yesterday and I have always had the free subscription so I paid for premium to listen to his song. The transaction went through. My online account says I've paid for it but when I go to ...

  • Newbie
  • Hey all! I have a problem my boyfriend posted a song on Spotify yesterday and I have always had the free subscription so I paid for premium to listen to his song. The transaction went through. My onl...
  • osornios
  • Spotify Star
  • 227 Views
  • 1 replies
  • 0 likes
  • 227 Views
  • 1 replies
  • 0 likes

Paid for the month, but premium ended

I have paid for the whole month, it was withdrawn from my bank account. It doesn't show up at my account receipts in spotify client, and because I ended spotify for the next month, because spotify thinks i haven't paid for this month, it ended right ...

  • Casual Listener
  • I have paid for the whole month, it was withdrawn from my bank account. It doesn't show up at my account receipts in spotify client, and because I ended spotify for the next month, because spotify th...
  • Stenkenen
  • Casual Listener
  • 186 Views
  • 1 replies
  • 0 likes
  • 186 Views
  • 1 replies
  • 0 likes

Spotify $0.99 for three months deal

I tried to get their $0.99 for three months deal that they were promoting and ended up paying $9.99. I really would like my money back..

  • Newbie
  • I tried to get their $0.99 for three months deal that they were promoting and ended up paying $9.99. I really would like my money back..
  • Maxim
  • Spotify Star
  • 234 Views
  • 1 replies
  • 0 likes
  • 234 Views
  • 1 replies
  • 0 likes

Solved!! After changing my payment method, the temporary payment was not refunded

Hi! I changed my payment method today and it was issued a R$10,00 temporary payment. Although, the page stopped working and I couldn't see the result of the loading. My payment method was successfully changed, but I didn't get the refund to the tempo...

  • Music Fan
  • Hi! I changed my payment method today and it was issued a R$10,00 temporary payment. Although, the page stopped working and I couldn't see the result of the loading. My payment method was succes...
  • osornios
  • Spotify Star
  • 921 Views
  • 5 replies
  • 0 likes
  • Payment
    Subscription
  • 921 Views
  • 5 replies
  • 0 likes

Paguei e minha conta continua free

assinei a conta premium e foi faturada no cartao e ainda estou com a conta free

  • Visitor
  • assinei a conta premium e foi faturada no cartao e ainda estou com a conta free
  • Bittencourt
  • Spotify Star
  • 3844 Views
  • 1 replies
  • 0 likes
  • 3844 Views
  • 1 replies
  • 0 likes

ME COBRARON DOS MESES EN UN MISMO MES

Algún 0-800 al cual llamar para obtener ayuda con el pago ?

  • Newbie
  • Algún 0-800 al cual llamar para obtener ayuda con el pago ?
  • OptimuzKrice
  • Roadie
  • 452 Views
  • 7 replies
  • 0 likes
  • 452 Views
  • 7 replies
  • 0 likes

Double charge on my account

I noticed that you guys charged me twice on my account, is there a way that I can get a refund.

  • Regular
  • I noticed that you guys charged me twice on my account, is there a way that I can get a refund. </mod snip email> </mod snip personal details>
  • Oksazu
  • Regular
  • 414 Views
  • 6 replies
  • 0 likes
  • 414 Views
  • 6 replies
  • 0 likes

Superuser Contribution pague y no tengo premium

Estimados, Yo pagué la sucripcion oferta de premiun con fecha 27/05/2017... El acrgo fue efectuado en mi tarjeta de credito, pero la cuenta sigue basica incluso hoy me paso o modo de prueba premium.

  • Newbie
  • Estimados, Yo pagué la sucripcion oferta de premiun con fecha 27/05/2017... El acrgo fue efectuado en mi tarjeta de credito, pero la cuenta sigue basica incluso hoy me paso o modo de prueba...
  • Erika
  • Roadie
  • 212 Views
  • 1 replies
  • 0 likes
  • 212 Views
  • 1 replies
  • 0 likes