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Solved!! Duo/Family plan upgrade campaign issue

I am an existing Duo customer, and this evening I got an email from Spotify saying : “ Try Family for the next 2 months (at no extra cost) and go from 2 to 3 or more Premium accounts under one plan.”When I select to accept the offer and upgrade to Fa...

  • Music Fan
  • Susan_GP
  • Moderator
  • 6499 Views
  • 23 replies
  • 2 likes
  • 6499 Views
  • 23 replies
  • 2 likes

Problemas com pagamento

Spotify pede para atualizar dados da conta para realizar o pagamento da conta premium familiar mas toda vez que atualizo ocorre um erro.

  • Newbie
  • Spotify pede para atualizar dados da conta para realizar o pagamento da conta premium familiar mas toda vez que atualizo ocorre um erro.
  • 117 Views
  • 0 replies
  • 0 likes
  • 117 Views
  • 0 replies
  • 0 likes

I PAY BUT HAVE A FREE ACCOUNT

Hi,I have a issue with my account. 3 months ago I had a premium account but I decicded to leave spotify. Despite this spotify every month take money from my card. I didn't have any other account. How I can risolve this problem?

  • Newbie
  • Hi, I have a issue with my account. 3 months ago I had a premium account but I decicded to leave spotify. Despite this spotify every month take money from my card. I didn't have any other account. H...
  • kejt_
  • Community Legend
  • 514 Views
  • 1 replies
  • 0 likes
  • 514 Views
  • 1 replies
  • 0 likes

can't access account page to cancel subscription

I need to cancel my spotify subscription in a few hours time but I can't access my account page to cancel it. I've tried clearing cookies and website data and tried accessing it with both safari and google chrome. Please help

  • Newbie
  • I need to cancel my spotify subscription in a few hours time but I can't access my account page to cancel it. I've tried clearing cookies and website data and tried accessing it with both safari and ...
  • jnorris170
  • Community Legend
  • 470 Views
  • 3 replies
  • 0 likes
  • 470 Views
  • 3 replies
  • 0 likes

PROBLEMA DE COBRO SPOTIFY FAMILIAR

Buenas estimados,El dia de hoy me indicaron en la app que debia realizar el pago de mi cuenta de spotify , procedi con el pago sin embargo la cuenta actual tenia plan familiar y cuando me cobraron solo procedio como si fuera cuenta premium normal .Ah...

  • Newbie
  • Buenas estimados, El dia de hoy me indicaron en la app que debia realizar el pago de mi cuenta de spotify , procedi con el pago sin embargo la cuenta actual tenia plan familiar y cuando me cobraron ...
  • 158 Views
  • 0 replies
  • 0 likes
  • 158 Views
  • 0 replies
  • 0 likes

Coloquei os dados do cartão e apertei comprar mas não foi

Boa tarde!Tenho a conta free e quero fazer um Upgrade para a conta de estudante.Preenchi todos os campos da tela de cadastro e depois TODOS os campos dos dados do cartão.Quando apertei em comprar, retornou para a tela dos dados do cartão, sem nenhuma...

  • Newbie
  • Boa tarde! Tenho a conta free e quero fazer um Upgrade para a conta de estudante. Preenchi todos os campos da tela de cadastro e depois TODOS os campos dos dados do cartão. Quando apertei em compr...
  • 123 Views
  • 0 replies
  • 0 likes
  • 123 Views
  • 0 replies
  • 0 likes

Solved!! Cannot switch to student UK

Hi, I used to live in the US so I had a US premium account (standard premium). I am now a student in the UK and have switched my account to a UK premium (taking effect next month). But when I try to get the student premium it says its not available. ...

  • Casual Listener
  • Hi,   I used to live in the US so I had a US premium account (standard premium). I am now a student in the UK and have switched my account to a UK premium (taking effect next month). But when ...
  • matt9
  • Casual Listener
  • 724 Views
  • 4 replies
  • 0 likes
  • 724 Views
  • 4 replies
  • 0 likes

Web Page Doesn't Load

You should check your website. It isn't loading correctly (and hasn't been for a week or more). I have tried on 3 different computers and 3 different web browsers (2 of which had no plugins or extensions to get in the way). I have included the log fr...

  • Newbie
  • You should check your website.  It isn't loading correctly (and hasn't been for a week or more).  I have tried on 3 different computers and 3 different web browsers (2 of which had no plugi...
  • 108 Views
  • 0 replies
  • 0 likes
  • 108 Views
  • 0 replies
  • 0 likes

Cobrança após troca de cartão

Troquei o cartão usado no pagamento do meu plano e no dia 02 de maio de 2017 ás 09:41 foi lançado pelo Spotify no novo cartão a cobrança de R$ 10,00.Qual o motivo da cobrança? Seção de recibos do Spotiy não consta essa cobrança.

  • Newbie
  • Troquei o cartão usado no pagamento do meu plano e no dia 02 de maio de 2017 ás 09:41 foi lançado pelo Spotify no novo cartão a cobrança de R$ 10,00. Qual o motivo da cobrança? Seção de recibos do S...
  • 266 Views
  • 0 replies
  • 0 likes
  • 266 Views
  • 0 replies
  • 0 likes

Problemi con l'account

Buongiorno, ho effettuato l'accesso con facebook però mettendo premium ho utilizzato una mail differente, è un problema?Perché continuo a non ricevere una mail di conferma del pagamento in nessuna mail.Vi ringrazio in anticipo per l'aiuto.

  • Newbie
  • Buongiorno, ho effettuato l'accesso con facebook però mettendo premium ho utilizzato una mail differente, è un problema? Perché continuo a non ricevere una mail di conferma del pagamento in nessuna ...
  • 276 Views
  • 0 replies
  • 0 likes
  • 276 Views
  • 0 replies
  • 0 likes

Vodafone X Spotify Premium

I'm a Vodafone pay as you go customer using the Vodafone X music package. I've topped up by 20 euro so I should have spotify premium but it's not working?

  • Newbie
  • I'm a Vodafone pay as you go customer using the Vodafone X music package. I've topped up by 20 euro so I should have spotify premium but it's not working? 
  • yasminmcderm
  • Newbie
  • 1098 Views
  • 2 replies
  • 0 likes
  • 1098 Views
  • 2 replies
  • 0 likes

Problema pagamento conta universitária

Gostaria de saber se tem como adquirir o desconto de estudante no primeiro momento da conta premium através de boleto bancário.

  • Visitor
  • Gostaria de saber se tem como adquirir o desconto de estudante no primeiro momento da conta premium através de boleto bancário.
  • 105 Views
  • 0 replies
  • 0 likes
  • 105 Views
  • 0 replies
  • 0 likes

Utilizzo spotify premium senza pagare da un paio di settimane

Salve, più di un mese mi è scaduto l'abbonamento a Spotify Premium.Su molti device ascolto la musica con la pubblicità, però su device continuo a utilizzare Spotify come se avessi pagato, anche se l'abbonamento è stato disabilitato. Niente pubblicità...

  • Newbie
  • Salve,  più di un mese mi è scaduto l'abbonamento a Spotify Premium. Su molti device ascolto la musica con la pubblicità, però su device continuo a utilizzare Spotify come se avessi pagato, an...
  • 611 Views
  • 0 replies
  • 0 likes
  • 611 Views
  • 0 replies
  • 0 likes

Paguei e minha conta continua free

Eu paguei a conta e ainda continua free.e tbm troquei o email tem alguma diferencia com isso ou não eu quero muito escuta spotify premium

  • Casual Listener
  • Eu paguei a conta e ainda continua free.e tbm troquei o email tem alguma diferencia com isso ou não eu quero muito escuta spotify premium
  • Bittencourt
  • Spotify Star
  • 258 Views
  • 1 replies
  • 0 likes
  • 258 Views
  • 1 replies
  • 0 likes

Double Payment (two credit cards)

I changed my credit card two days before the payment date and was billed in both cards. What can i do now?

  • Casual Listener
  • I changed my credit card two days before the payment date and was billed in both cards. What can i do now?
  • PPFloripa
  • Casual Listener
  • 994 Views
  • 1 replies
  • 0 likes
  • 994 Views
  • 1 replies
  • 0 likes

Charged and not given service

I was charged for a student discount which I could not be verified for... I either want my money back or want to be given the premium service.

  • Newbie
  • I was charged for a student discount which I could not be verified for... I either want my money back or want to be given the premium service.
  • Robert_W
  • Community Legend
  • 333 Views
  • 1 replies
  • 0 likes
  • 333 Views
  • 1 replies
  • 0 likes

addebito di 9.99 Premium pur risultando Free

Il 31/12/2016 ho attivato la promozione Premium per 3 mesi a 0.99 cent. In questo periodo sono risultata sempre Free e non ho potuto disattivare l'abbonamento Premium prima della scadenza della prova. In data 31/03/2017 mi sono stati addebitati comun...

  • Newbie
  • Il 31/12/2016 ho attivato la promozione Premium per 3 mesi a 0.99 cent. In questo periodo sono risultata sempre Free e non ho potuto disattivare l'abbonamento Premium prima della scadenza della prova...
  • eli-danese
  • Newbie
  • 357 Views
  • 2 replies
  • 0 likes
  • 357 Views
  • 2 replies
  • 0 likes

Prepaid credit card payment

Hello, I have the Prepaid Credit Card from Aliexpress and would like to know if I have to use it to pay for Spotify?

  • Newbie
  • Hello, I have the Prepaid Credit Card from Aliexpress and would like to know if I have to use it to pay for Spotify?
  • 143 Views
  • 0 replies
  • 0 likes
  • 143 Views
  • 0 replies
  • 0 likes

Problems with student discount

I paid for the student discount (after being verified) but they returned the money, and after paying again I never received the payment confirmation. Someone could help me? Thank you!

  • Newbie
  • I paid for the student discount (after being verified) but they returned the money, and after paying again I never received the payment confirmation. Someone could help me? Thank you!
  • 107 Views
  • 0 replies
  • 0 likes
  • 107 Views
  • 0 replies
  • 0 likes

Access of Premium account from phone

I signed up for a Premium account via the desktop app and under Settings it indicates that I have a Premium account. I launched the Spotify app on my Android, logging in with the same Username/Password. However, under the settings on the phone, it in...

  • Casual Listener
  • I signed up for a Premium account via the desktop app and under Settings it indicates that I have a Premium account.   I launched the Spotify app on my Android, logging in with the same Userna...
  • Thurston
  • Casual Listener
  • 860 Views
  • 4 replies
  • 0 likes
  • 860 Views
  • 4 replies
  • 0 likes