Solved!! Cancel subscription and get a refund
I dont use Spotify enough to pay for a subscription I'm going to cancel subscription
-
-
- Visitor
- 83258 Views
- 50 replies
- 4 likes
- 83258 Views
- 50 replies
- 4 likes
Help Wizard
Step 1
Type in your question below and we'll check to see what answers we can find...
Loading article...
Submitting...
If you couldn't find any answers in the previous step then we need to post your question in the community and wait for someone to respond. You'll be notified when that happens.
Simply add some detail to your question and refine the title if needed, choose the relevant category, then post.
Just quickly...
Before we can post your question we need you to quickly make an account (or sign in if you already have one).
Don't worry - it's quick and painless! Just click below, and once you're logged in we'll bring you right back here and post your question. We'll remember what you've already typed in so you won't have to do it again.
FAQs
Please see below the most popular frequently asked questions.
Loading article...
Loading faqs...
Ongoing Issues
Please see below the current ongoing issues which are under investigation.
Loading issue...
Loading ongoing issues...
Help categories
Account & Payment
Using Spotify
Listen Everywhere
Ask here for help with Premium, payments and trials.
Forum Posts
Solved!! Duo/Family plan upgrade campaign issue
I am an existing Duo customer, and this evening I got an email from Spotify saying : “ Try Family for the next 2 months (at no extra cost) and go from 2 to 3 or more Premium accounts under one plan.”When I select to accept the offer and upgrade to Fa...
-
-
- Moderator
- 10278 Views
- 23 replies
- 2 likes
- 10278 Views
- 23 replies
- 2 likes
Solved!! Spotif account change
Hi, I just created a new account and linked my Facebook account to it. I previously used my facebook account (premium account) to listen on spotify. Will my previous premium account be transferred to the new one?
- Hi, I just created a new account and linked my Facebook account to it. I previously used my facebook account (premium account) to listen on spotify. Will my previous premium account be transferred to...
-
-
- Spotify Star
- 291 Views
- 1 replies
- 0 likes
- 291 Views
- 1 replies
- 0 likes
Cancelled Spotify 2 months ago but still getting charged
Cancelled it and it's still charging me today. Was 100% sure it was cancelled because I can't play songs offline anymore since I did it but I checked my online banking and says it took out 2 payments since - which is stupid. My account still says pre...
- Cancelled it and it's still charging me today. Was 100% sure it was cancelled because I can't play songs offline anymore since I did it but I checked my online banking and says it took out 2 payments...
-
-
- Community Legend
- 162 Views
- 1 replies
- 0 likes
- 162 Views
- 1 replies
- 0 likes
Solved!! Reembolso premium
Hola buenas , os escribo este mensaje porque hoy me han cobrado los 9,99€ de cuando se renueva la suscripción, pero yo no la queria renovar y me he dado cuenta de que me han cobrado cuando me ha llegado un correo. Hay alguna forma de que me devuelvan...
- Hola buenas , os escribo este mensaje porque hoy me han cobrado los 9,99€ de cuando se renueva la suscripción, pero yo no la queria renovar y me he dado cuenta de que me han cobrado cuando me ha lleg...
-
-
- Spotify Star
- 986 Views
- 1 replies
- 0 likes
- 986 Views
- 1 replies
- 0 likes
premium
Can someone give me a premium account?
- Can someone give me a premium account?
-
-
- Spotify Star
- 160 Views
- 1 replies
- 0 likes
- 160 Views
- 1 replies
- 0 likes
Cuenta
Ahora compre la oferta de 0.99 por 3 meses con un amigo pagamos con la misma tarjeta pero en distintas cuentas a el le agarro pero ami me lo contó como una compra normal que hago?
- Ahora compre la oferta de 0.99 por 3 meses con un amigo pagamos con la misma tarjeta pero en distintas cuentas a el le agarro pero ami me lo contó como una compra normal que hago?
-
-
- Spotify Star
- 187 Views
- 1 replies
- 0 likes
-
Account
- 187 Views
- 1 replies
- 0 likes
Solved!! Gift cards and trials. How does it work?
Hi, I want to know if I can buy a gift card for the 3 months for $0.99 offer. Thanks!
- Hi, I want to know if I can buy a gift card for the 3 months for $0.99 offer. Thanks!
-
-
- Community Legend
- 319 Views
- 1 replies
- 0 likes
- 319 Views
- 1 replies
- 0 likes
Spotify Premium stopped working
Hi Spotify, i bought premium account but suddenly stopped working. Please suggest what to do! Thanks
- Hi Spotify, i bought premium account but suddenly stopped working. Please suggest what to do! Thanks
-
-
- Community Legend
- 177 Views
- 1 replies
- 0 likes
- 177 Views
- 1 replies
- 0 likes
Cambio de suscripción
Adquirir el servicio premium por medio de una empresa telefónica pero esta ya no tiene contrato con Spotify necesito hacer un cambio suscripción para seguir con mi servicio premium por favor comunicarse lo más pronto posible gracias. Mi correo [redac...
- Adquirir el servicio premium por medio de una empresa telefónica pero esta ya no tiene contrato con Spotify necesito hacer un cambio suscripción para seguir con mi servicio premium por favor comunica...
-
-
- Community Legend
- 153 Views
- 1 replies
- 0 likes
- 153 Views
- 1 replies
- 0 likes
Lost free premium account through rogers
Signed up for a Rogers Share Everything+ plan a while back, which came with free Spotify Premium for 2 years. I still had about 7 months left. Yesterday I upgraded my phone plan to have more data, but in doing so, I lost my premium account with Spoti...
- Signed up for a Rogers Share Everything+ plan a while back, which came with free Spotify Premium for 2 years. I still had about 7 months left. Yesterday I upgraded my phone plan to have more data, bu...
-
-
- Community Legend
- 210 Views
- 1 replies
- 0 likes
- 210 Views
- 1 replies
- 0 likes
Solved!! Premium on phone but not on iPad and laptop
Have a premium account on phone, however when I login on a tablet or laptop it's only the free version. Have I missed something out? I'm sure I'm using the same login
- Have a premium account on phone, however when I login on a tablet or laptop it's only the free version. Have I missed something out? I'm sure I'm using the same login
-
-
- Not applicable
- 612 Views
- 4 replies
- 0 likes
- 612 Views
- 4 replies
- 0 likes
Charged Twice Within Same Month And Subscription will update again in 10 days!!
Hi, I have been charged twice this month. The first was initially when my payment failed due to card limit, then later on the payment went through but spotify still said we have a problem with your payment. So today I added my card again, and it char...
- Hi, I have been charged twice this month. The first was initially when my payment failed due to card limit, then later on the payment went through but spotify still said we have a prob...
-
-
- Newbie
- 150 Views
- 1 replies
- 0 likes
- 150 Views
- 1 replies
- 0 likes
Solved!! Charged twice
I recently upgraded to premium and was charged twice. I have tried the FAQ which is no help what so ever!!! No contact info and a broken link to online chat!! Could someone from Spotify please look into this as the help page is not 1 bit helpful
- I recently upgraded to premium and was charged twice. I have tried the FAQ which is no help what so ever!!! No contact info and a broken link to online chat!! Could someone from Spotify please look i...
-
-
- Spotify Star
- 388 Views
- 6 replies
- 0 likes
- 388 Views
- 6 replies
- 0 likes
Change Signature
I buyed yesterday 20/05 a premium account, but talking with my family they liked the idea to buy family account, i can change using the 16.90 BRL + 10 BRL for family or i need buy paying a full price and losing the 16.90 BRL i used on premium?
- I buyed yesterday 20/05 a premium account, but talking with my family they liked the idea to buy family account, i can change using the 16.90 BRL + 10 BRL for family or i need buy paying a full price...
-
-
- Spotify Star
- 176 Views
- 1 replies
- 0 likes
- 176 Views
- 1 replies
- 0 likes
Solved!! Was charged twice
Hi, I was chraged twice on my credit card. I am a McGill University student in Canada and I tried applying to the Student Spotify for 4.99 a month so I signed up and inputted my credit card info. but then it told me that Quebec students are not eligi...
- Hi, I was chraged twice on my credit card. I am a McGill University student in Canada and I tried applying to the Student Spotify for 4.99 a month so I signed up and inputted my credit card info. but...
-
-
- Spotify Star
- 245 Views
- 1 replies
- 0 likes
- 245 Views
- 1 replies
- 0 likes
Simultaneous Echo and mobile
Is it possible to play from the same premium account on both Amazon echo and a mobile device, or would starting the second kick the first one off?
- Is it possible to play from the same premium account on both Amazon echo and a mobile device, or would starting the second kick the first one off?
-
-
- Spotify Star
- 148 Views
- 1 replies
- 0 likes
- 148 Views
- 1 replies
- 0 likes
3 months premium for 129 Php but got 1 month only
Hi so I just purchased a 3 months premium offered at 129php but I only got 1month. I purchased via BPi online banking (EOLM).
- Hi so I just purchased a 3 months premium offered at 129php but I only got 1month. I purchased via BPi online banking (EOLM).
-
-
- Spotify Star
- 205 Views
- 1 replies
- 0 likes
- 205 Views
- 1 replies
- 0 likes
Subscription, renewing and redownloading
Hi! Do I need to redownload all my saved music once my subscription ends? I mean my subscrption ends then I forgot to renew it for a day. Do i need to redownload them? TIA!
- Hi! Do I need to redownload all my saved music once my subscription ends? I mean my subscrption ends then I forgot to renew it for a day. Do i need to redownload them? TIA!
-
-
- Spotify Star
- 159 Views
- 1 replies
- 0 likes
- 159 Views
- 1 replies
- 0 likes
3 months for $0.99
New to Spotify , never had premium , been running on free subscription. I have $1.00 on my PayPal balance but the transaction doesn't go through . It goes back to the screen to choose what to pay with .
- New to Spotify , never had premium , been running on free subscription. I have $1.00 on my PayPal balance but the transaction doesn't go through . It goes back to the screen to choose what to pay wit...
-
-
- Casual Listener
- 170 Views
- 1 replies
- 0 likes
- 170 Views
- 1 replies
- 0 likes
Infos about gift
Hi all, sorry for my poor english, I'm italian. BTw, I purchased a subscription as gift for a friend. In the "sender" email I wrote a fake one for not let her know that the gift was from me. I forgot to logout on the website so I've received the purc...
- Hi all, sorry for my poor english, I'm italian. BTw, I purchased a subscription as gift for a friend. In the "sender" email I wrote a fake one for not let her know that the gift was from me. I forgot...
-
-
- Casual Listener
- 212 Views
- 2 replies
- 0 likes
- 212 Views
- 2 replies
- 0 likes
Want to try the 3 months free Headspace
Want to try the 3 months free Headspace but I already have premium... How do I get it?
- Want to try the 3 months free Headspace but I already have premium... How do I get it?
-
- 461 Views
- 0 replies
- 0 likes
- 461 Views
- 0 replies
- 0 likes