Solved!! Cancel subscription and get a refund
I dont use Spotify enough to pay for a subscription I'm going to cancel subscription
Visitor
192154 Views
121 replies
12 likes
- 192154 Views
- 121 replies
- 12 likes
Help Wizard
Step 1
Type in your question below and we'll check to see what answers we can find...
Loading article...
Submitting...
If you couldn't find any answers in the previous step then we need to post your question in the community and wait for someone to respond. You'll be notified when that happens.
Simply add some detail to your question and refine the title if needed, choose the relevant category, then post.
Just quickly...
Before we can post your question we need you to quickly make an account (or sign in if you already have one).
Don't worry - it's quick and painless! Just click below, and once you're logged in we'll bring you right back here and post your question. We'll remember what you've already typed in so you won't have to do it again.
FAQs
Please see below the most popular frequently asked questions.
Loading article...
Loading faqs...
Ongoing Issues
Please see below the current ongoing issues which are under investigation.
Loading issue...
Loading ongoing issues...
Help categories
Account & Payment
Using Spotify
Listen Everywhere
Ask here for help with Premium, payments and trials.
Forum Posts
Solved!! Duo/Family plan upgrade campaign issue
I am an existing Duo customer, and this evening I got an email from Spotify saying : “ Try Family for the next 2 months (at no extra cost) and go from 2 to 3 or more Premium accounts under one plan.”When I select to accept the offer and upgrade to Fa...
Newbie
21972 Views
28 replies
4 likes
- 21972 Views
- 28 replies
- 4 likes
Superuser Contribution Problemas con Plan Familiar Premium
E accedido al plan familiar de 28 soles mensuales con pago de tarjeta y me doy con la sorpresa qe me estan cobrando al rededir de 31 soles como es eso , ante una pronta respuesta
E accedido al plan familiar de 28 soles mensuales con pago de tarjeta y me doy con la sorpresa qe me estan cobrando al rededir de 31 soles como es eso , ante una pronta respuesta
Moderator
384 Views
1 replies
0 likes
- 384 Views
- 1 replies
- 0 likes
Spotify latest promo
Hi. I used my other email just to subscribed to your .99 for 3 months and i am eligible. While i was doing it then when i click the start my premium it went back to the same page then i tried it again. Why am i charged 9.99 now?
Hi. I used my other email just to subscribed to your .99 for 3 months and i am eligible. While i was doing it then when i click the start my premium it went back to the same page then i tried it agai...
128 Views
0 replies
0 likes
- 128 Views
- 0 replies
- 0 likes
Superuser Contribution Problema con el pago
Me han cobrado la suscripción pero al momento de meterme a mi cuenta,no aparece que soy premium y en mi tarjeta si sale el cobro
Me han cobrado la suscripción pero al momento de meterme a mi cuenta,no aparece que soy premium y en mi tarjeta si sale el cobro
Moderator
180 Views
1 replies
0 likes
- 180 Views
- 1 replies
- 0 likes
Cargo a tarjeta y premium desactivado
Hola, siguen cobrando mi american express mes con mes sin embargo mi premium se desactivo desde hace tiempo... q hago???
Hola, siguen cobrando mi american express mes con mes sin embargo mi premium se desactivo desde hace tiempo... q hago???
Community Legend
268 Views
1 replies
0 likes
- 268 Views
- 1 replies
- 0 likes
Superuser Contribution 3 months for 0.99e but 9.99e charged..
i clicked on the add 0.99e for 3 months but i was charged 9.99e instead...?? why??Can i get a refund?
i clicked on the add 0.99e for 3 months but i was charged 9.99e instead...?? why?? Can i get a refund?
Moderator
340 Views
1 replies
0 likes
- 340 Views
- 1 replies
- 0 likes
Superuser Contribution Me subscribi a premium y sigo siendo Free!
Pague por subscripcion premium, con mi tarjeta visa, el cobro fue cargado a mi tarjeta, pero sigo con cuenta free. Que debo hacer para solucionar ese error. Espero alguna respuesta. Gracias.
Pague por subscripcion premium, con mi tarjeta visa, el cobro fue cargado a mi tarjeta, pero sigo con cuenta free. Que debo hacer para solucionar ese error. Espero alguna respuesta. Gracias.
Moderator
223 Views
1 replies
0 likes
- 223 Views
- 1 replies
- 0 likes
Problem with my premium account
Hello, no the internet my account says that I have premium, but in the app it says I have a free account. Help plis, I can't hear my music
Hello, no the internet my account says that I have premium, but in the app it says I have a free account. Help plis, I can't hear my music
Spotify Star
187 Views
1 replies
0 likes
- 187 Views
- 1 replies
- 0 likes
Solved!! My netwotks provider licence stopped for no reason.
Hello. I'm having a premium licence from my network provider which after contacting them seems to be still working but my spotify switched to free for no reason. Please help.
Hello. I'm having a premium licence from my network provider which after contacting them seems to be still working but my spotify switched to free for no reason. Please help.
Spotify Star
263 Views
1 replies
0 likes
- 263 Views
- 1 replies
- 0 likes
Superuser Contribution Cancelar suscripcion
Buena noches. Vengo amablemente a hacer el reclamo. Hoy, 15 de Junio de 2017 hice la cancelación de servicio premium de SPOTIFY. El respectivo pago del servicio sería mañana, lo que no entiendo es porqué me llegó un mensaje diciendo que se había hech...
Buena noches. Vengo amablemente a hacer el reclamo. Hoy, 15 de Junio de 2017 hice la cancelación de servicio premium de SPOTIFY. El respectivo pago del servicio sería mañana, lo que no entiendo es po...
Moderator
389 Views
1 replies
0 likes
- 389 Views
- 1 replies
- 0 likes
Superuser Contribution Subscriptions
Why am I being charged twice in one month for the same subscription?Markdfa
Why am I being charged twice in one month for the same subscription? Markdfa
Moderator
218 Views
1 replies
0 likes
- 218 Views
- 1 replies
- 0 likes
Superuser Contribution Charged Months After Cancellation
I thought I had cancelled my premium account in April, but now in June I am being charged multiple times in one day. I'm struggling to make ends meet and now I have spotify stealing what little I have left?
I thought I had cancelled my premium account in April, but now in June I am being charged multiple times in one day. I'm struggling to make ends meet and now I have spotify stealing what little I hav...
Moderator
195 Views
1 replies
0 likes
- 195 Views
- 1 replies
- 0 likes
Liberacion de pago
Hola buen dia, este mes contrate la promocion de spotify premium por $9 con una tarjeta de credito, el dia de hoy quiero cancelarla y me dice que no es posible porque esos $9 estan retenidos, por lo cual me urge que liberen ese dinero, para poder can...
Hola buen dia, este mes contrate la promocion de spotify premium por $9 con una tarjeta de credito, el dia de hoy quiero cancelarla y me dice que no es posible porque esos $9 estan retenidos, por lo ...
150 Views
0 replies
0 likes
- 150 Views
- 0 replies
- 0 likes
Superuser Contribution Debit card payment in Guatemala (not allowed) HELP
Hi, I am trying to get premium for the fist time, I want to get it with my debit card, but this option doesnt appear, only paypall and credit card. tks
Hi, I am trying to get premium for the fist time, I want to get it with my debit card, but this option doesnt appear, only paypall and credit card. tks
Moderator
210 Views
1 replies
0 likes
- 210 Views
- 1 replies
- 0 likes
Spotify premium not activated
I paid Dragonpay for a month subscription to Spotify Premium. The payment was verified on the same day, however, still not activated after 4 days now.
I paid Dragonpay for a month subscription to Spotify Premium. The payment was verified on the same day, however, still not activated after 4 days now.
Newbie
292 Views
1 replies
0 likes
- 292 Views
- 1 replies
- 0 likes
Superuser Contribution My credit card has been charged for double for 6 months
Hi!I just realized that Spotify has been charging me double for six months. One payment through Paypal and other through Itunes, for the same account. I need to get my money back, or at least be free or charge for the next six months (since I already...
Hi! I just realized that Spotify has been charging me double for six months. One payment through Paypal and other through Itunes, for the same account. I need to get my money back, or at least be fr...
Moderator
182 Views
1 replies
0 likes
- 182 Views
- 1 replies
- 0 likes
didn't receive pin number to premium via sms
Clicked on "GO PREMIUM" in Spotify>Settings and chose mode of payment. Chose Globe as service provider and entered my phone number and clicked on continue. However, i did not receive any sms for the pin to confirm my payment for the premium. Waited f...
Clicked on "GO PREMIUM" in Spotify>Settings and chose mode of payment. Chose Globe as service provider and entered my phone number and clicked on continue. However, i did not receive any sms for t...
211 Views
0 replies
0 likes
- 211 Views
- 0 replies
- 0 likes
3 months for 0.99€ Can't pay
So, it's my first subscription to Spotify premium, so I don't know how it works.I'm using Paypal to finish my transaction, but I can't pay, it always brings me to the main page (see picture) without getting the premium. Help Please
So, it's my first subscription to Spotify premium, so I don't know how it works. I'm using Paypal to finish my transaction, but I can't pay, it always brings me to the main page (see picture) wi...
Spotify Star
292 Views
1 replies
0 likes
- 292 Views
- 1 replies
- 0 likes
I CAN'T AVAIL THE 3 MONTHS SUBSCRIPTION FOR ONLY 129
Why I can't avail the premium for onky 129 pesos but my balance is 130. Once I avail they said that I already registered with different promo and so on but I can't solve the problem I don't know what to do.
Why I can't avail the premium for onky 129 pesos but my balance is 130. Once I avail they said that I already registered with different promo and so on but I can't solve the problem I don't know what...
Spotify Star
239 Views
1 replies
0 likes
- 239 Views
- 1 replies
- 0 likes
Premium membership not showing
My premium payment has processed but my application is still showing free and playing advertisements
My premium payment has processed but my application is still showing free and playing advertisements
149 Views
0 replies
0 likes
- 149 Views
- 0 replies
- 0 likes
Desconto estudante
Meu documento da faculdade foi verificado com sucesso mas quando clico no link, pede novamente para enviar documentação.
Meu documento da faculdade foi verificado com sucesso mas quando clico no link, pede novamente para enviar documentação.
Spotify Star
180 Views
1 replies
0 likes
- 180 Views
- 1 replies
- 0 likes