Solved!! Cancel subscription and get a refund
I dont use Spotify enough to pay for a subscription I'm going to cancel subscription
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- Visitor
- 14303 Views
- 7 replies
- 0 likes
- 14303 Views
- 7 replies
- 0 likes
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Forum Posts
Solved!! Duo/Family plan upgrade campaign issue
I am an existing Duo customer, and this evening I got an email from Spotify saying : “ Try Family for the next 2 months (at no extra cost) and go from 2 to 3 or more Premium accounts under one plan.”When I select to accept the offer and upgrade to Fa...
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- Visitor
- 1397 Views
- 19 replies
- 1 likes
- 1397 Views
- 19 replies
- 1 likes
Solved!! Cannot Redeem Gift Card
My dad bought a gift card for himself but ask me to do it for him. So I type the code to redeem but keeps telling me "Something went wrong. Try again, or get help." But he bought the gift card in another state. So I put the code but the postal code d...
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- Casual Listener
- 47330 Views
- 20 replies
- 3 likes
- 47330 Views
- 20 replies
- 3 likes
credit card
Hi, I'm trying to pay with my credit card but it keeps saying to enter the expiration date, and I did like so: 06/20 and 0620, but it won't let me.....help? Thanks!
- Hi, I'm trying to pay with my credit card but it keeps saying to enter the expiration date, and I did like so: 06/20 and 0620, but it won't let me.....help? Thanks!
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- Community Legend
- 663 Views
- 5 replies
- 0 likes
- 663 Views
- 5 replies
- 0 likes
No reproduce la canción que indico
Tengo Spority Premium y tengo problemas con el instalado en mi pc. Cuando quiero escuchar una canción en los menús de "Albums" o "Artistas", nunca toca la canción que pulso sino la primera de la lista. Es decir, si quiero escuchar la tercera o cuarta...
- Tengo Spority Premium y tengo problemas con el instalado en mi pc. Cuando quiero escuchar una canción en los menús de "Albums" o "Artistas", nunca toca la canción que pulso sino la primera de la list...
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- Casual Listener
- 630 Views
- 4 replies
- 1 likes
- 630 Views
- 4 replies
- 1 likes
Moving Abroad
So I am a Spotify user and currently living in Indonesia. I am moving to Finland soon and how do I pay for my Spotify premium? Because every country has their own method of payment.
- So I am a Spotify user and currently living in Indonesia. I am moving to Finland soon and how do I pay for my Spotify premium? Because every country has their own method of payment.
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- Spotify Star
- 725 Views
- 1 replies
- 0 likes
- 725 Views
- 1 replies
- 0 likes
family subscription, but i am still being charged?
Hi, i haven't used spotify for a long time, but started again when we got a family subscription. It is my dad who has it, but somehow i started being charged 100kr a month (9.99$) (?). I have very little money, and this is affecting my economy, i thi...
- Hi, i haven't used spotify for a long time, but started again when we got a family subscription. It is my dad who has it, but somehow i started being charged 100kr a month (9.99$) (?). I have very li...
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- Community Legend
- 211 Views
- 1 replies
- 0 likes
- 211 Views
- 1 replies
- 0 likes
Problem with payment
I have paid for Spotify premium 6.99 euro,but I didn't want to do it. My problem is connected with account spotify. I have registrated from e-mail address and paid for trial period 0.99 euro,but now I can't to log in with e-mail address, because I do...
- I have paid for Spotify premium 6.99 euro,but I didn't want to do it. My problem is connected with account spotify. I have registrated from e-mail address and paid for trial period 0.99 euro,but now ...
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- Community Legend
- 551 Views
- 1 replies
- 0 likes
- 551 Views
- 1 replies
- 0 likes
No puedo activar mi plan familiar premium no acepta mi tarjeta
He intentado activar mi plan familiar premium y me dice que mi tarjeta esta teniendo problemas, ya intente varias veces y no me lo permite, podrian darme solucion porfavor.
- He intentado activar mi plan familiar premium y me dice que mi tarjeta esta teniendo problemas, ya intente varias veces y no me lo permite, podrian darme solucion porfavor.
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- Community Legend
- 516 Views
- 1 replies
- 0 likes
- 516 Views
- 1 replies
- 0 likes
Cancelling payments
Hi, I've just signed up to a mobile plan that includes spotify however I need to cancel my card payments and am not sure how to do this?
- Hi, I've just signed up to a mobile plan that includes spotify however I need to cancel my card payments and am not sure how to do this?
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- Community Legend
- 209 Views
- 1 replies
- 0 likes
- 209 Views
- 1 replies
- 0 likes
Free Spotify Premium through Fido not upgrading account.
I get a free subscription for Spotify Premium through my phone plan. I have activated it through my service provider's website, but my account is not upgrading. I have attempted logging out and logging back in, I even went as far as uninstalling and ...
- I get a free subscription for Spotify Premium through my phone plan. I have activated it through my service provider's website, but my account is not upgrading. I have attempted logging out and loggi...
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- Community Legend
- 412 Views
- 3 replies
- 0 likes
- 412 Views
- 3 replies
- 0 likes
Spotify Premium not working
I have Spotify PREMIUM through my phone contract. It stopped working suddenly last week. I contacted my phone provider, and they confirmed I have Spotify Premium until October 2017, but I only have access to the free version. It had apparently been c...
- I have Spotify PREMIUM through my phone contract. It stopped working suddenly last week. I contacted my phone provider, and they confirmed I have Spotify Premium until October 2017, but I only have a...
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- Community Legend
- 210 Views
- 1 replies
- 0 likes
- 210 Views
- 1 replies
- 0 likes
Payment Problem
Hi, I have a premium account and I was extend my account period with a gift card for 3 months. In this instance currently my premium account will continue to 3 months, still getting charged on my card why's that happening?
- Hi, I have a premium account and I was extend my account period with a gift card for 3 months. In this instance currently my premium account will continue to 3 months, still getting charged on m...
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- Spotify Star
- 443 Views
- 3 replies
- 0 likes
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AccountPaymentPremiumSubscription
- 443 Views
- 3 replies
- 0 likes
Charged twice... what do I do?
I was charged twice for my student premium account. Will Spotify just skip the payment for next month then or what? If so, how do they know to not bill me next month?? Thanks!
- I was charged twice for my student premium account. Will Spotify just skip the payment for next month then or what? If so, how do they know to not bill me next month?? Thanks!
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- Casual Listener
- 269 Views
- 4 replies
- 0 likes
- 269 Views
- 4 replies
- 0 likes
Premium?
So are we being scammed here ? I've been paying/charged for premium $9.99 for 5 months and now my spotify is asking me to upgrade to premium but when I log in it says I'm in premium. I have to deal with ads and can't chose my preferred songs. Of cour...
- So are we being scammed here ? I've been paying/charged for premium $9.99 for 5 months and now my spotify is asking me to upgrade to premium but when I log in it says I'm in premium. I have to deal w...
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- Community Legend
- 205 Views
- 1 replies
- 0 likes
- 205 Views
- 1 replies
- 0 likes
Solved!! Kicked out of Family Premium Plan - Account related
Hi folks, Would like your input on a situation that I have. I upgraded my account to the Family Premium plan last month and was using it just fine. However, today I realized that I was downgraded to the free account. Did this happen to anyone esle?.
- Hi folks, Would like your input on a situation that I have. I upgraded my account to the Family Premium plan last month and was using it just fine. However, today I realized that I was...
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- Newbie
- 327 Views
- 1 replies
- 0 likes
- 327 Views
- 1 replies
- 0 likes
Getting my playlist on Roku TV
I upgraded to premium several months ago so I could get spotify on my roku TV. Now I see that for some reason our playlists aren't going to show up on the Roku app moving forward. Is this going to be fixed in the near future? If not, I'll probably ca...
- I upgraded to premium several months ago so I could get spotify on my roku TV. Now I see that for some reason our playlists aren't going to show up on the Roku app moving forward. Is this going to be...
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- Casual Listener
- 411 Views
- 2 replies
- 2 likes
- 411 Views
- 2 replies
- 2 likes
I can't add my sister as part of my Family plan
Hi, I'm having a problem, every time I try to add my sister to my family plan when she accept the invitation code it shows a message that says something like "you can't be part of this family plan because we couldn't confirm that she lives on the sam...
- Hi, I'm having a problem, every time I try to add my sister to my family plan when she accept the invitation code it shows a message that says something like "you can't be part of this family plan be...
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- Community Legend
- 306 Views
- 1 replies
- 1 likes
- 306 Views
- 1 replies
- 1 likes
charged for premium, but didn't get it.
I was following a link in my email to upgrade to premium and my card was charged, but subscription still says free not premium?
- I was following a link in my email to upgrade to premium and my card was charged, but subscription still says free not premium?
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- Community Legend
- 204 Views
- 1 replies
- 0 likes
- 204 Views
- 1 replies
- 0 likes
How do you contact Spotify Support without having to go through the Community?
I have contacted support more than three times and sent in the requested scanned paid subscription and still cannot get my account unlocked.
- I have contacted support more than three times and sent in the requested scanned paid subscription and still cannot get my account unlocked.
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- Community Legend
- 5384 Views
- 1 replies
- 0 likes
- 5384 Views
- 1 replies
- 0 likes
lots of ads and spam on a premium account
i've been using a premium spotify account for many years and since about one year ago my account got filled with unwanted music, lots of horrible recommendations and weird abums advertisement on my new releases section. i remember that i had access t...
- i've been using a premium spotify account for many years and since about one year ago my account got filled with unwanted music, lots of horrible recommendations and weird abums advertisement on my n...
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- Casual Listener
- 360 Views
- 1 replies
- 1 likes
- 360 Views
- 1 replies
- 1 likes
I can't buy premium
Hello! I've tried multiple times to upgrade to premium with multiple cards but I get the same error message saying,“Oops, seems your card or payment provider is having a bad day. Don’t worry, no money has been charged. Try again or use another paymen...
- Hello! I've tried multiple times to upgrade to premium with multiple cards but I get the same error message saying,“Oops, seems your card or payment provider is having a bad day. Don’t worry, no mone...
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- Casual Listener
- 258 Views
- 3 replies
- 0 likes
- 258 Views
- 3 replies
- 0 likes
Premium Doesn't work
HelloI buyed a prepiad card from 10 euro I typed the code into my phone my phone says that i have a premium account but on my PC it says you have a payment from 0 euroDo i have to wait or something else
- Hello I buyed a prepiad card from 10 euro I typed the code into my phone my phone says that i have a premium account but on my PC it says you have a payment from 0 euro Do i ha...
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- Community Legend
- 181 Views
- 1 replies
- 0 likes
- 181 Views
- 1 replies
- 0 likes