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Forum Posts

Solved!! Duo/Family plan upgrade campaign issue

I am an existing Duo customer, and this evening I got an email from Spotify saying : “ Try Family for the next 2 months (at no extra cost) and go from 2 to 3 or more Premium accounts under one plan.”When I select to accept the offer and upgrade to Fa...

Music Fan

TiBlack

Newbie

21972 Views

28 replies

4 likes

  • 21972 Views
  • 28 replies
  • 4 likes

Superuser Contribution Problemas con Plan Familiar Premium

E accedido al plan familiar de 28 soles mensuales con pago de tarjeta y me doy con la sorpresa qe me estan cobrando al rededir de 31 soles como es eso , ante una pronta respuesta

Newbie

E accedido al plan familiar de 28 soles mensuales con pago de tarjeta y me doy con la sorpresa qe me estan cobrando al rededir de 31 soles como es eso , ante una pronta respuesta

Julian

Moderator

384 Views

1 replies

0 likes

  • 384 Views
  • 1 replies
  • 0 likes

Spotify latest promo

Hi. I used my other email just to subscribed to your .99 for 3 months and i am eligible. While i was doing it then when i click the start my premium it went back to the same page then i tried it again. Why am i charged 9.99 now?

Casual Listener

Hi. I used my other email just to subscribed to your .99 for 3 months and i am eligible. While i was doing it then when i click the start my premium it went back to the same page then i tried it agai...

128 Views

0 replies

0 likes

  • 128 Views
  • 0 replies
  • 0 likes

Superuser Contribution Problema con el pago

Me han cobrado la suscripción pero al momento de meterme a mi cuenta,no aparece que soy premium y en mi tarjeta si sale el cobro

Newbie

Me han cobrado la suscripción pero al momento de meterme a mi cuenta,no aparece que soy premium y en mi tarjeta si sale el cobro

Julian

Moderator

180 Views

1 replies

0 likes

  • 180 Views
  • 1 replies
  • 0 likes

Cargo a tarjeta y premium desactivado

Hola, siguen cobrando mi american express mes con mes sin embargo mi premium se desactivo desde hace tiempo... q hago???

Newbie

Hola, siguen cobrando mi american express mes con mes sin embargo mi premium se desactivo desde hace tiempo... q hago???

ErickRGuetta

Community Legend

268 Views

1 replies

0 likes

  • 268 Views
  • 1 replies
  • 0 likes

Superuser Contribution 3 months for 0.99e but 9.99e charged..

i clicked on the add 0.99e for 3 months but i was charged 9.99e instead...?? why??Can i get a refund?

Newbie

i clicked on the add 0.99e for 3 months but i was charged 9.99e instead...?? why?? Can i get a refund?

Julian

Moderator

340 Views

1 replies

0 likes

  • 340 Views
  • 1 replies
  • 0 likes

Superuser Contribution Me subscribi a premium y sigo siendo Free!

Pague por subscripcion premium, con mi tarjeta visa, el cobro fue cargado a mi tarjeta, pero sigo con cuenta free. Que debo hacer para solucionar ese error. Espero alguna respuesta. Gracias.

Casual Listener

Pague por subscripcion premium, con mi tarjeta visa, el cobro fue cargado a mi tarjeta, pero sigo con cuenta free. Que debo hacer para solucionar ese error. Espero alguna respuesta. Gracias.

Julian

Moderator

223 Views

1 replies

0 likes

  • 223 Views
  • 1 replies
  • 0 likes

Problem with my premium account

Hello, no the internet my account says that I have premium, but in the app it says I have a free account. Help plis, I can't hear my music

Newbie

Hello, no the internet my account says that I have premium, but in the app it says I have a free account. Help plis, I can't hear my music

Maxim

Spotify Star

187 Views

1 replies

0 likes

  • 187 Views
  • 1 replies
  • 0 likes

Solved!! My netwotks provider licence stopped for no reason.

Hello. I'm having a premium licence from my network provider which after contacting them seems to be still working but my spotify switched to free for no reason. Please help.

Newbie

Hello. I'm having a premium licence from my network provider which after contacting them seems to be still working but my spotify switched to free for no reason. Please help.

Maxim

Spotify Star

263 Views

1 replies

0 likes

  • 263 Views
  • 1 replies
  • 0 likes

Superuser Contribution Cancelar suscripcion

Buena noches. Vengo amablemente a hacer el reclamo. Hoy, 15 de Junio de 2017 hice la cancelación de servicio premium de SPOTIFY. El respectivo pago del servicio sería mañana, lo que no entiendo es porqué me llegó un mensaje diciendo que se había hech...

Newbie

Buena noches. Vengo amablemente a hacer el reclamo. Hoy, 15 de Junio de 2017 hice la cancelación de servicio premium de SPOTIFY. El respectivo pago del servicio sería mañana, lo que no entiendo es po...

Julian

Moderator

389 Views

1 replies

0 likes

  • 389 Views
  • 1 replies
  • 0 likes

Superuser Contribution Subscriptions

Why am I being charged twice in one month for the same subscription?Markdfa

Casual Listener

Why am I being charged twice in one month for the same subscription? Markdfa  

Julian

Moderator

218 Views

1 replies

0 likes

  • 218 Views
  • 1 replies
  • 0 likes

Superuser Contribution Charged Months After Cancellation

I thought I had cancelled my premium account in April, but now in June I am being charged multiple times in one day. I'm struggling to make ends meet and now I have spotify stealing what little I have left?

Newbie

I thought I had cancelled my premium account in April, but now in June I am being charged multiple times in one day. I'm struggling to make ends meet and now I have spotify stealing what little I hav...

Julian

Moderator

195 Views

1 replies

0 likes

  • 195 Views
  • 1 replies
  • 0 likes

Liberacion de pago

Hola buen dia, este mes contrate la promocion de spotify premium por $9 con una tarjeta de credito, el dia de hoy quiero cancelarla y me dice que no es posible porque esos $9 estan retenidos, por lo cual me urge que liberen ese dinero, para poder can...

Newbie

Hola buen dia, este mes contrate la promocion de spotify premium por $9 con una tarjeta de credito, el dia de hoy quiero cancelarla y me dice que no es posible porque esos $9 estan retenidos, por lo ...

150 Views

0 replies

0 likes

  • 150 Views
  • 0 replies
  • 0 likes

Superuser Contribution Debit card payment in Guatemala (not allowed) HELP

Hi, I am trying to get premium for the fist time, I want to get it with my debit card, but this option doesnt appear, only paypall and credit card. tks

Newbie

Hi, I am trying to get premium for the fist time, I want to get it with my debit card, but this option doesnt appear, only paypall and credit card.   tks

Julian

Moderator

210 Views

1 replies

0 likes

  • 210 Views
  • 1 replies
  • 0 likes

Spotify premium not activated

I paid Dragonpay for a month subscription to Spotify Premium. The payment was verified on the same day, however, still not activated after 4 days now.

Newbie

I paid Dragonpay for a month subscription to Spotify Premium. The payment was verified on the same day, however, still not activated after 4 days now.

filippe2

Newbie

292 Views

1 replies

0 likes

  • 292 Views
  • 1 replies
  • 0 likes

Superuser Contribution My credit card has been charged for double for 6 months

Hi!I just realized that Spotify has been charging me double for six months. One payment through Paypal and other through Itunes, for the same account. I need to get my money back, or at least be free or charge for the next six months (since I already...

Newbie

Hi! I just realized that Spotify has been charging me double for six months. One payment through Paypal and other through Itunes, for the same account. I need to get my money back, or at least be fr...

Julian

Moderator

182 Views

1 replies

0 likes

  • 182 Views
  • 1 replies
  • 0 likes

didn't receive pin number to premium via sms

Clicked on "GO PREMIUM" in Spotify>Settings and chose mode of payment. Chose Globe as service provider and entered my phone number and clicked on continue. However, i did not receive any sms for the pin to confirm my payment for the premium. Waited f...

Newbie

Clicked on "GO PREMIUM" in Spotify>Settings and chose mode of payment. Chose Globe as service provider and entered my phone number and clicked on continue. However, i did not receive any sms for t...

211 Views

0 replies

0 likes

  • 211 Views
  • 0 replies
  • 0 likes

3 months for 0.99€ Can't pay

So, it's my first subscription to Spotify premium, so I don't know how it works.I'm using Paypal to finish my transaction, but I can't pay, it always brings me to the main page (see picture) without getting the premium. Help Please

Newbie

So, it's my first subscription to Spotify premium, so I don't know how it works. I'm using Paypal to finish my transaction, but I can't pay, it always brings me to the main page (see picture) wi...

Maxim

Spotify Star

292 Views

1 replies

0 likes

  • 292 Views
  • 1 replies
  • 0 likes

I CAN'T AVAIL THE 3 MONTHS SUBSCRIPTION FOR ONLY 129

Why I can't avail the premium for onky 129 pesos but my balance is 130. Once I avail they said that I already registered with different promo and so on but I can't solve the problem I don't know what to do.

Newbie

Why I can't avail the premium for onky 129 pesos but my balance is 130. Once I avail they said that I already registered with different promo and so on but I can't solve the problem I don't know what...

Maxim

Spotify Star

239 Views

1 replies

0 likes

  • 239 Views
  • 1 replies
  • 0 likes

Premium membership not showing

My premium payment has processed but my application is still showing free and playing advertisements

Newbie

My premium payment has processed but my application is still showing free and playing advertisements

149 Views

0 replies

0 likes

  • 149 Views
  • 0 replies
  • 0 likes

Desconto estudante

Meu documento da faculdade foi verificado com sucesso mas quando clico no link, pede novamente para enviar documentação.

Newbie

Meu documento da faculdade foi verificado com sucesso mas quando clico no link, pede novamente para enviar documentação.

Bittencourt

Spotify Star

180 Views

1 replies

0 likes

  • 180 Views
  • 1 replies
  • 0 likes