Solved!! Cancel subscription and get a refund
I dont use Spotify enough to pay for a subscription I'm going to cancel subscription
-
-
- Casual Listener
- 105968 Views
- 70 replies
- 8 likes
- 105968 Views
- 70 replies
- 8 likes
Help Wizard
Step 1
Type in your question below and we'll check to see what answers we can find...
Loading article...
Submitting...
If you couldn't find any answers in the previous step then we need to post your question in the community and wait for someone to respond. You'll be notified when that happens.
Simply add some detail to your question and refine the title if needed, choose the relevant category, then post.
Just quickly...
Before we can post your question we need you to quickly make an account (or sign in if you already have one).
Don't worry - it's quick and painless! Just click below, and once you're logged in we'll bring you right back here and post your question. We'll remember what you've already typed in so you won't have to do it again.
FAQs
Please see below the most popular frequently asked questions.
Loading article...
Loading faqs...
Ongoing Issues
Please see below the current ongoing issues which are under investigation.
Loading issue...
Loading ongoing issues...
Help categories
Account & Payment
Using Spotify
Listen Everywhere
Ask here for help with Premium, payments and trials.
Forum Posts
Solved!! Duo/Family plan upgrade campaign issue
I am an existing Duo customer, and this evening I got an email from Spotify saying : “ Try Family for the next 2 months (at no extra cost) and go from 2 to 3 or more Premium accounts under one plan.”When I select to accept the offer and upgrade to Fa...
-
-
- Visitor
- 13104 Views
- 24 replies
- 2 likes
- 13104 Views
- 24 replies
- 2 likes
Superuser Contribution Helpppp
I paid for spotify premium today, but when I open spotify, spotify says that I'm using Spotify free.
- I paid for spotify premium today, but when I open spotify, spotify says that I'm using Spotify free.
-
-
- Spotify Star
- 161 Views
- 1 replies
- 0 likes
- 161 Views
- 1 replies
- 0 likes
Password
Hi, I forgot.my password and e-mail.address y just have my user name? What can I do?
- Hi, I forgot.my password and e-mail.address y just have my user name? What can I do?
-
-
- Community Legend
- 274 Views
- 1 replies
- 0 likes
- 274 Views
- 1 replies
- 0 likes
Cancelled free trial with Rogers, now getting charged for premium multi user
Please cancel my subscription and possibly provide a refund.I cancelled my Spotify premium through Rogers before the trial ended on May 21 2017. And I now I see a charge for premium multi user on my bill.I confirmed with Rogers that I am unsubscribed...
- Please cancel my subscription and possibly provide a refund. I cancelled my Spotify premium through Rogers before the trial ended on May 21 2017. And I now I see a charge for premium multi user on...
-
-
- Community Legend
- 1062 Views
- 1 replies
- 0 likes
- 1062 Views
- 1 replies
- 0 likes
Payed twice in 1 month
Hi I bought Spotify premium 15th of May I have had Spotify premium for more than a year but a couple months ago i tried free.As I said I bought it 15th of May yet I have just been charged the 31th of May aswellWhat the F**k!?Paying per second week ??...
- Hi I bought Spotify premium 15th of May I have had Spotify premium for more than a year but a couple months ago i tried free. As I said I bought it 15th of May yet I have just been c...
-
-
- Community Legend
- 944 Views
- 1 replies
- 0 likes
- 944 Views
- 1 replies
- 0 likes
I pay 4 times for a 1 month premium
There was a problem that i cant upload student document for student discont and i try 4 times and 4 times i pay it.
- There was a problem that i cant upload student document for student discont and i try 4 times and 4 times i pay it.
-
-
- Community Legend
- 222 Views
- 1 replies
- 0 likes
- 222 Views
- 1 replies
- 0 likes
Charging me
I cancelled the premium but it's still charging me another month and I don't want another month. The subscription is in transaction on my back account but how do I make sure it doesn't charge me again, because the Spotify website says that I have it ...
- I cancelled the premium but it's still charging me another month and I don't want another month. The subscription is in transaction on my back account but how do I make sure it doesn't charge me agai...
-
-
- Community Legend
- 216 Views
- 1 replies
- 0 likes
- 216 Views
- 1 replies
- 0 likes
I deleted my account but but money was charged to my card
I need help!!! I made a student account at the wrong login (I was logged in to my mother's account, not mine). I wanted to repair this error, but they told me that I couldn't use my student data in my account because I had already used the benefit (o...
- I need help!!! I made a student account at the wrong login (I was logged in to my mother's account, not mine). I wanted to repair this error, but they told me that I couldn't use my student data...
-
-
- Community Legend
- 189 Views
- 1 replies
- 0 likes
- 189 Views
- 1 replies
- 0 likes
Signed up for premium with wrong account
I tried to cancel the trial, but it looks like my account was already charged the 99¢. How do I know that my card won't be charged the full $9.99 when the three month period is up? Or is it possible to switch this to another account?
- I tried to cancel the trial, but it looks like my account was already charged the 99¢. How do I know that my card won't be charged the full $9.99 when the three month period is up? Or is it possible ...
-
-
- Community Legend
- 175 Views
- 1 replies
- 0 likes
- 175 Views
- 1 replies
- 0 likes
Bought 99 cent premium but having trouble
I bought the 99 cent premium for 3 months, but for some reason when I log in the premium features have yet to take effect.I have tried logging out and logging back in on the same account, and deleting and re-downloading the app with no success.
- I bought the 99 cent premium for 3 months, but for some reason when I log in the premium features have yet to take effect. I have tried logging out and logging back in on the same account, and delet...
-
-
- Community Legend
- 143 Views
- 1 replies
- 0 likes
- 143 Views
- 1 replies
- 0 likes
Superuser Contribution Charged twice per month
how come i am being charged P129 for Spotify premium when I already have an ongoing subscription of P194/mo for Premium for family?To avoid paying any interest rate from my bank, i just paid my bill. But i want to find out why I am charged this addit...
- how come i am being charged P129 for Spotify premium when I already have an ongoing subscription of P194/mo for Premium for family? To avoid paying any interest rate from my bank, i just paid my b...
-
-
- Casual Listener
- 200 Views
- 2 replies
- 0 likes
- 200 Views
- 2 replies
- 0 likes
Ya pague premium y no se activa
Ya pague la cuenta familiar y no se activa
- Ya pague la cuenta familiar y no se activa
-
-
- Newbie
- 368 Views
- 1 replies
- 0 likes
- 368 Views
- 1 replies
- 0 likes
Solved!! I was charged but I have got a 2 monthe free trial.
I started the free trial on March 28 and it's supposed to last 60 days, but I was already charfed for a month.
- I started the free trial on March 28 and it's supposed to last 60 days, but I was already charfed for a month.
-
-
- Community Legend
- 311 Views
- 3 replies
- 0 likes
- 311 Views
- 3 replies
- 0 likes
Probemas
Olha gnt, eu sou spoty premiun n sei pq eu n consigo mais entrar na conta como premiun sendo q ta tudo pago, oq eu faço?!
- Olha gnt, eu sou spoty premiun n sei pq eu n consigo mais entrar na conta como premiun sendo q ta tudo pago, oq eu faço?!
-
- 235 Views
- 0 replies
- 0 likes
- 235 Views
- 0 replies
- 0 likes
Spotify Upgrade
Can i use my paypal.me link for spotify premium upgrade?Help
- Can i use my paypal.me link for spotify premium upgrade? Help
-
-
- Spotify Star
- 326 Views
- 1 replies
- 0 likes
- 326 Views
- 1 replies
- 0 likes
I WANT MY MONEY BACK
i did trial. canceled before 30 days. i was still charged. NO ONE TO CONTACT. THIS IS SO LOUSY. I WANT MY MONEY BACK. GIVE PPL ACCESS TO A HUMAN. AND HAVE GOOD CUSTOMER SERVICE. IM SO UPSET.
- i did trial. canceled before 30 days. i was still charged. NO ONE TO CONTACT. THIS IS SO LOUSY. I WANT MY MONEY BACK. GIVE PPL ACCESS TO A HUMAN. AND HAVE GOOD CUSTOMER SERVICE. IM SO UPSET.
-
-
- Community Legend
- 186 Views
- 1 replies
- 0 likes
- 186 Views
- 1 replies
- 0 likes
I cancelled my Premium service prior to the 3 month deadline and am still getting charged
I called to ask that my Premium account be closed prior to the 3 month trial. It was not closed. I contacted Spotify to complain. They apologized and said they would refund the April dues. I see now that those dues were not recinded and the May due w...
- I called to ask that my Premium account be closed prior to the 3 month trial. It was not closed. I contacted Spotify to complain. They apologized and said they would refund the Apri...
-
-
- Community Legend
- 162 Views
- 1 replies
- 0 likes
- 162 Views
- 1 replies
- 0 likes
Solved!! @AskRockStars hye,im from malaysia.. i win a prize from coca cola..my prize is premium code for spot
@AskRockStars hye,im from malaysia.. i win a prize from coca cola..my prize is premium code for spotify acc...My question is how to enter/redeem my code? On which menu?
- @AskRockStars hye,im from malaysia.. i win a prize from coca cola..my prize is premium code for spotify acc... My question is how to enter/redeem my code? On which menu?
-
-
- Casual Listener
- 1260 Views
- 2 replies
- 0 likes
- 1260 Views
- 2 replies
- 0 likes
Bought premium but it doesnt work
Hey I just bought premium for 3 months. I got it confirmed by an email sent to me telling me that it was done and all but when i go into spotify on my phone and try to pick a song or skip it doesnt work. It says i need to buy premium. Ive dubble chec...
- Hey I just bought premium for 3 months. I got it confirmed by an email sent to me telling me that it was done and all but when i go into spotify on my phone and try to pick a song or skip it...
-
-
- Spotify Star
- 267 Views
- 1 replies
- 0 likes
- 267 Views
- 1 replies
- 0 likes
Solved!! Not sure if I am eligible for the 99p premium offer
Info: I have only used the 1 month free trial on my account. I have never signed up to premium before So I dont know from what page I clicked the "3 month 99p premium offer", but when the page opened at the top it said something like "you are not eli...
- Info: I have only used the 1 month free trial on my account. I have never signed up to premium before So I dont know from what page I clicked the "3 month 99p premium offer", but when the pa...
-
-
- Spotify Star
- 437 Views
- 5 replies
- 0 likes
- 437 Views
- 5 replies
- 0 likes
Change payment information
How can I change my payment information without using google. Please its urgent.
- How can I change my payment information without using google. Please its urgent.
-
-
- Spotify Star
- 162 Views
- 1 replies
- 0 likes
- 162 Views
- 1 replies
- 0 likes