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FAQs

Please see below the most popular frequently asked questions.

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Ongoing Issues

Please see below the current ongoing issues which are under investigation.

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Subscriptions

Ask here for help with Premium, payments and trials.

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Forum Posts

Solved!! Duo/Family plan upgrade campaign issue

I am an existing Duo customer, and this evening I got an email from Spotify saying : “ Try Family for the next 2 months (at no extra cost) and go from 2 to 3 or more Premium accounts under one plan.”When I select to accept the offer and upgrade to Fa...

  • Music Fan
  • Susan_GP
  • Moderator
  • 7738 Views
  • 23 replies
  • 2 likes
  • 7738 Views
  • 23 replies
  • 2 likes

Any additional fee for in-car Spotify?

I am currently a premium member on my mobile phone. Considering to purchase a car geared with Spotify, I am curious about whether I would need to pay any additional fee for using Spotify service directly with the built-in-car system (somehow a friend...

  • Newbie
  • I am currently a premium member on my mobile phone. Considering to purchase a car geared with Spotify, I am curious about whether I would need to pay any additional fee for using Spotify service...
  • jnorris170
  • Community Legend
  • 215 Views
  • 1 replies
  • 0 likes
  • 215 Views
  • 1 replies
  • 0 likes

Subscriptions

To whomever this may concern, I have cancelled my account but they are not refunding the money back to whom do I get a hold of to get a refund?

  • Newbie
  • To whomever this may concern, I have cancelled my account but they are not refunding the money back to whom do I get a hold of to get a refund?
  • jnorris170
  • Community Legend
  • 175 Views
  • 1 replies
  • 0 likes
  • 175 Views
  • 1 replies
  • 0 likes

Subscription changed

I was offered 6 month premium free trial with my service provider and it has been cancel before the end of of the 6 months. Can some please explain why?

  • Casual Listener
  • I was offered 6 month premium free trial with my service provider and it has been cancel before the end of of the 6 months. Can some please explain why?
  • itu_
  • Community Legend
  • 201 Views
  • 3 replies
  • 0 likes
  • 201 Views
  • 3 replies
  • 0 likes

The system won't let me cancel my subscription.

The system will not let me cancel my subscription. All I get is the option to upgrade to premium. This must be cancelled from today!

  • Newbie
  • The system will not let me cancel my subscription. All I get is the option to upgrade to premium. This must be cancelled from today!
  • jnorris170
  • Community Legend
  • 159 Views
  • 1 replies
  • 0 likes
  • 159 Views
  • 1 replies
  • 0 likes

I paid Spotify Premium and my account is still free.

I paid Spotify Premium and received the payment confirmation email (I paid on 04/05/2017 via credit card), I performed all the procedures (unplug and uninstall ...) and the problem continues .. I would like To have Spotify Premium because the Free on...

  • Visitor
  • I paid Spotify Premium and received the payment confirmation email (I paid on 04/05/2017 via credit card), I performed all the procedures (unplug and uninstall ...) and the problem continues .. I wou...
  • Jiana
  • Community Legend
  • 252 Views
  • 3 replies
  • 0 likes
  • 252 Views
  • 3 replies
  • 0 likes

Solved!! Spotify premium

Hi, wonder if anyone can answer my questions please? I have the free spotify and log in via my facebook . I'm thinking of upgrading to premium and want to know the following;1. Will I still be able to log in via facebook or will I need to create a Sp...

  • Visitor
  • Hi, wonder if anyone can answer my questions please? I have the free spotify and log in via my facebook . I'm thinking of upgrading to premium and want to know the following;1. Will I still be able t...
  • user-removed
  • Not applicable
  • 434 Views
  • 4 replies
  • 0 likes
  • 434 Views
  • 4 replies
  • 0 likes

Spotify for just one month

Hello everyone, I really want to purchase spotify premium for just one month.Ofcourse is a subscription easy to end whenever you want. ( At least that's what is says). But is it also possible to just pay for one month without having to subscripe and ...

  • Newbie
  • Hello everyone,   I really want to purchase spotify premium for just one month. Ofcourse is a subscription easy to end whenever you want. ( At least that's what is says).  But is it als...
  • ant0n1
  • Roadie
  • 3251 Views
  • 1 replies
  • 0 likes
  • 3251 Views
  • 1 replies
  • 0 likes

İ cannot login please help

hi. ı have a problem please help me. my account had deleted by spotify. because i did not pay for 1 month. i can see my playlists and account , but i cannot login . what can i do for save my account please help

  • Newbie
  • hi. ı have a problem please help me. my account had deleted by spotify. because i did not pay for 1 month. i can see my playlists and account , but i cannot login . what can i do for save my account ...
  • ant0n1
  • Roadie
  • 149 Views
  • 1 replies
  • 0 likes
  • 149 Views
  • 1 replies
  • 0 likes

Downloading problems

I have an iphone 6 and when I go to download a playlist its says "Download Error". Downloading has stopped because theres no space left on this device.What do I do? Can somebody explain in an easy way how to fix it?

  • Newbie
  • I have an iphone 6 and when I go to download a playlist its says "Download Error". Downloading has stopped because theres no space left on this device. What do I do? Can somebody explain in an eas...
  • ant0n1
  • Roadie
  • 131 Views
  • 1 replies
  • 0 likes
  • 131 Views
  • 1 replies
  • 0 likes

I'm done with Spotify limits!

I have been a customer for years. Me and my family use Spotify with me being the most "musical".First I have reached 3,333 downloaded songs limit. My bandwidth is expensive so I want to download as much as possible and have my "offline radio".I got a...

  • Casual Listener
  • I have been a customer for years. Me and my family use Spotify with me being the most "musical". First I have reached 3,333 downloaded songs limit. My bandwidth is expensive so I want to download ...
  • yasyaaaa
  • Casual Listener
  • 227 Views
  • 2 replies
  • 0 likes
  • 227 Views
  • 2 replies
  • 0 likes

Charged Twice Same Month

I just got charged twice on my spotify premium. One alst April 18 and the other was April 21. I used to have an account sibscribed through spotify and I already asked your team to disable it which you did. I created a new one and linked it to my face...

  • Casual Listener
  • I just got charged twice on my spotify premium. One alst April 18 and the other was April 21. I used to have an account sibscribed through spotify and I already asked your team to disable it which yo...
  • ant0n1
  • Roadie
  • 224 Views
  • 3 replies
  • 0 likes
  • 224 Views
  • 3 replies
  • 0 likes

I have been charged twice.

Hi i have been charged twice yesterday. One payment of 4.99 came out yesterday for student subscription - and 9.99 for premium. I only have one spotify account but have been charged for two subscribtions. Can i be reimbursed for one please.

  • Newbie
  • Hi i have been charged twice yesterday. One payment of 4.99 came out yesterday for student subscription - and 9.99 for premium. I only have one spotify account but have been charged for two subscribt...
  • ant0n1
  • Roadie
  • 172 Views
  • 1 replies
  • 0 likes
  • 172 Views
  • 1 replies
  • 0 likes

Erro ao contratar plano

Boa tarde, não consigo contratar nem o plano premium comum e nem o familiar. Aparece a mensagem"quebec this plano is not available" mas não estou em quebec em nenhuma das minhas contas, seja facebook ou spotify. Como devo procebder?

  • Newbie
  • Boa tarde, não consigo contratar nem o plano premium comum e nem o familiar. Aparece a mensagem"quebec this plano is not available" mas não estou em quebec em nenhuma das minhas contas, seja facebook...
  • 191 Views
  • 0 replies
  • 0 likes
  • 191 Views
  • 0 replies
  • 0 likes

Paid for premium but wont work

Using MOLPOINTS I paid twice for premium but it still won't work. I have two receipts for my purchases but it's very infuriating when it won't work. I've logged out and back in multiple times and emailed spotify but they haven't replied with a useful...

  • Casual Listener
  • Using MOLPOINTS I paid twice for premium but it still won't work. I have two receipts for my purchases but it's very infuriating when it won't work. I've logged out and back in multiple times and ema...
  • ant0n1
  • Roadie
  • 166 Views
  • 1 replies
  • 0 likes
  • 166 Views
  • 1 replies
  • 0 likes

Increase in the payment amount

I'm from Turkey and I'm charged TL 14.49 this month while it says in the mail I must be charged TL 13.99. Is there a specific reason for that? I saw that in my credit card account activities and for now it's in provision.

  • Newbie
  • I'm from Turkey and I'm charged TL 14.49 this month while it says in the mail I must be charged TL 13.99. Is there a specific reason for that? I saw that in my credit card account activities and for ...
  • Maxim
  • Spotify Star
  • 185 Views
  • 1 replies
  • 0 likes
  • 185 Views
  • 1 replies
  • 0 likes

NÃO CONSEGUI TERMINAR O CADASTRO PARA A CONTA DE ESTUDANTE

Bom dia, não consegui terminar meu cadastro para a conta de estudante e já fui cobrada por isso. Como devo proceder?

  • Newbie
  • Bom dia, não consegui terminar meu cadastro para a conta de estudante e já fui cobrada por isso. Como devo proceder?
  • 195 Views
  • 0 replies
  • 0 likes
  • 195 Views
  • 0 replies
  • 0 likes

Cobro de servicio no habilitado

Estimados, estoy viendo en mi resumen de tarjeta de credito el cobro de U$S 8.11 por el servicio de Spotify. Ocurre que intente contratar el servicio en su momento pero la cuanta nunca aparecio como premium pese a que inicie seción otras veces como l...

  • Newbie
  • Estimados, estoy viendo en mi resumen de tarjeta de credito el cobro de U$S 8.11 por el servicio de Spotify. Ocurre que intente contratar el servicio en su momento pero la cuanta nunca aparecio como ...
  • 170 Views
  • 0 replies
  • 0 likes
  • 170 Views
  • 0 replies
  • 0 likes

Student Discount not working???

OK so I have applied for a student discount multiple times and have gotten approved. The only issue is I feel as though it only charges me the $4.99 for one month, then it switches to the basic premium, to where I get charged $12 a month…? I just now...

  • Newbie
  • OK so I have applied for a student discount multiple times and have gotten approved. The only issue is I feel as though it only charges me the $4.99 for one month, then it switches to the basic premi...
  • 171 Views
  • 0 replies
  • 0 likes
  • 171 Views
  • 0 replies
  • 0 likes

Superuser Contribution Re: Double Charged

I'm having the same problem!! I got charged $5.99 twice!! when I haven't submitted my documents yet. Everytime you go to the spotify student section they make you enter your credit card details every single time, when it's already on for my current s...

  • Casual Listener
  • I'm having the same problem!! I got charged $5.99 twice!! when I haven't submitted my documents yet.  Everytime you go to the spotify student section they make you enter your credit card details...
  • James156
  • Casual Listener
  • 416 Views
  • 2 replies
  • 0 likes
  • 416 Views
  • 2 replies
  • 0 likes