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FAQs

Please see below the most popular frequently asked questions.

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Ongoing Issues

Please see below the current ongoing issues which are under investigation.

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Subscriptions

Ask here for help with Premium, payments and trials.

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Forum Posts

Solved!! Duo/Family plan upgrade campaign issue

I am an existing Duo customer, and this evening I got an email from Spotify saying : “ Try Family for the next 2 months (at no extra cost) and go from 2 to 3 or more Premium accounts under one plan.”When I select to accept the offer and upgrade to Fa...

  • Music Fan
  • Susan_GP
  • Moderator
  • 7747 Views
  • 23 replies
  • 2 likes
  • 7747 Views
  • 23 replies
  • 2 likes

Superuser Contribution One of my family members can't log in to my family premium account

Hello! I have invited my husband, children and mother to my premium account, all of them have logged in easily except my mother. We all live in the same place and we have followed the same steps for her subscription than we did with the children, but...

  • Newbie
  • Hello! I have invited my husband, children and mother to my premium account, all of them have logged in easily except my mother. We all live in the same place and we have followed the same steps for ...
  • Aimee_T
  • Roadie
  • 729 Views
  • 1 replies
  • 0 likes
  • 729 Views
  • 1 replies
  • 0 likes

miltary overseas

My wife and I live in Germany. I signed up for the family plan, my bank card is american so it made me switched me to USA, my wife is still says country german, and when she goes to change it the only option is Germany. It wont let me add her until w...

  • Newbie
  • My wife and I live in Germany. I signed up for the family plan, my bank card is american so it made me switched me to USA, my wife is still says country german, and when she goes to change it the onl...
  • 124 Views
  • 0 replies
  • 0 likes
  • 124 Views
  • 0 replies
  • 0 likes

Can't Cancel Premium Subscription

I can't cancel my premium subscribtion, it shows up as "We're all mixed up". This also prevents me listening music or accessing playlist. I want to downgrade to SpotifyFree.

  • Regular
  • I can't cancel my premium subscribtion, it shows up as "We're all mixed up". This also prevents me listening music or accessing playlist. I want to downgrade to SpotifyFree.
  • CH1904
  • Regular
  • 483 Views
  • 2 replies
  • 0 likes
  • 483 Views
  • 2 replies
  • 0 likes

Can't Redeem Gift Cards

I have been bought some £10 gift cards for spotify, I redeemed the first one and said I have a months free spotify instead of £10, when I am only charged £5 (as I am a student). The second card, which has been un touched and has the activation receip...

  • Casual Listener
  • I have been bought some £10 gift cards for spotify, I redeemed the first one and said I have a months free spotify instead of £10, when I am only charged £5 (as I am a student). The second card, whic...
  • Maxim
  • Spotify Star
  • 309 Views
  • 3 replies
  • 0 likes
  • 309 Views
  • 3 replies
  • 0 likes

Premium - pay monthly not once

I want to switch to premium with monthly payments, is this still an option? I currently have the student discount, however, I need to update my payment details but I'm no longer a student, so I would like to switch to premium. I have found where you ...

  • Casual Listener
  • I want to switch to premium with monthly payments, is this still an option?   I currently have the student discount, however, I need to update my payment details but I'm no longer a student, s...
  • rlyons21
  • Casual Listener
  • 686 Views
  • 2 replies
  • 0 likes
  • 686 Views
  • 2 replies
  • 0 likes

No payment details asked

hey, I just signed up for a premium account (student option). Everything worked and I wanted to do the monthly billing thing. My premium is activated, however I have not been asked for any payment details...? How will they withdraw money, if they don...

  • Newbie
  • hey, I just signed up for a premium account (student option). Everything worked and I wanted to do the monthly billing thing. My premium is activated, however I have not been asked for any payment de...
  • 154 Views
  • 0 replies
  • 0 likes
  • 154 Views
  • 0 replies
  • 0 likes

Payed twice for Premium in one month

Hi there, can someone help me please?I looked at my bankaccount last week and noticed that Spotify collected 9,99 euro's twice in one month! I cancelled my Premium account to a Free account now, to find out what happens next month.Has anyone been in ...

  • Newbie
  • Hi there, can someone help me please? I looked at my bankaccount last week and noticed that Spotify collected 9,99 euro's twice in one month! I cancelled my Premium account to a Free account now, to...
  • Robert_W
  • Community Legend
  • 341 Views
  • 1 replies
  • 0 likes
  • 341 Views
  • 1 replies
  • 0 likes

I can't pay with my debit card

So basically whenever I try to pay with my debit card it says ''Oops, seems your card or payment provider is having a bad day. Don't worry, no money has been charged. Try again or use another payment method.''. It has money in it and I can pay for my...

  • Casual Listener
  • So basically whenever I try to pay with my debit card it says ''Oops, seems your card or payment provider is having a bad day. Don't worry, no money has been charged. Try again or use another payment...
  • Robert_W
  • Community Legend
  • 832 Views
  • 1 replies
  • 0 likes
  • 832 Views
  • 1 replies
  • 0 likes

Solved!! Registered as student by mistake

I was trying to create a common account and just started the process of student by mistake. In the SheeID I was billed but had been warned that this would not happen, I'm not even student, what can I do?

  • Newbie
  • I was trying to create a common account and just started the process of student by mistake. In the SheeID I was billed but had been warned that this would not happen, I'm not even student, what ...
  • Hubo
  • Community Legend
  • 638 Views
  • 1 replies
  • 0 likes
  • 638 Views
  • 1 replies
  • 0 likes

Solved!!Superuser Contribution Can't log in...

An Payment went wrong and I think my account is blocked. I'm trying to get in my account but I get this message:Deze pagina werkt nietwww.spotify.com heeft je te vaak omgeleid. Probeer je cookies te wissen.ERR_TOO_MANY_REDIRECTSTranslation: Page does...

  • Regular
  • An Payment went wrong and I think my account is blocked. I'm trying to get in my account but I get this message: Deze pagina werkt niet www.spotify.com heeft je te vaak omgeleid.   ...
  • Hubo
  • Community Legend
  • 926 Views
  • 10 replies
  • 0 likes
  • 926 Views
  • 10 replies
  • 0 likes

Solved!! Cancelled but still got charged

Hi guys, I was signing up for the student discount but then I had cancel it after already putting my card details (I told it would be okay since it stated it wouldn't charge me before I verified everything?) But um, it still charged me the 3,49€ of t...

  • Newbie
  • Hi guys, I was signing up for the student discount but then I had cancel it after already putting my card details (I told it would be okay since it stated it wouldn't charge me before I verified ever...
  • Maxim
  • Spotify Star
  • 244 Views
  • 1 replies
  • 0 likes
  • 244 Views
  • 1 replies
  • 0 likes

Mobile payment

So, I want to pay through mobile because it's the only choice i could use. So i loade my mobile with 140php so that i could pay 1month subscription of premium which is jist 129php. But whenever i try to pay, it ends up saying that my credit is insuff...

  • Newbie
  • So, I want to pay through mobile because it's the only choice i could use. So i loade my mobile with 140php so that i could pay 1month subscription of premium which is jist 129php. But whenever i try...
  • 121 Views
  • 0 replies
  • 0 likes
  • 121 Views
  • 0 replies
  • 0 likes

3 Months for $0.99

When is the summer promotion of 3 months of Premium for $0.99 going to come out this year?

  • Casual Listener
  • When is the summer promotion of 3 months of Premium for $0.99 going to come out this year?
  • Maxim
  • Spotify Star
  • 183 Views
  • 1 replies
  • 0 likes
  • 183 Views
  • 1 replies
  • 0 likes

Started trial and taken payment?!?

Hi, I started a 1month free trial a couple of days ago, just checked my bank and they have charged me £9.99?

  • Newbie
  • Hi, I started a 1month free trial a couple of days ago, just checked my bank and they have charged me £9.99?
  • 136 Views
  • 0 replies
  • 0 likes
  • 136 Views
  • 0 replies
  • 0 likes

Subscription​ problem

I cannot pay. İts not working. But if I try to pay, every time it get a commission fee.. 2 times 2.5$ usd, 2 times 0.57$ usd. Totally: 6$ usd..but still i couldn't get a premium..From: TurkeyAnd sorry for my bad english

  • Newbie
  • I cannot pay. İts not working. But if I try to pay, every time it get a commission fee.. 2 times 2.5$ usd, 2 times 0.57$ usd. Totally: 6$ usd.. but still i couldn't get a premium.. From: Turkey An...
  • 306 Views
  • 0 replies
  • 0 likes
  • Credit Card
    Payment
    Payment Problems
    Subscription
    Turkey
  • 306 Views
  • 0 replies
  • 0 likes

Superuser Contribution No me permite pagar premium con tarjeta ni paypal

Hola.Llevo días intentanto pagar con una tarjeta visa y la página no me lo permite. Siempre sale con que "Ups tu tarjeta está teniendo un mal día". Y no creo que tenga ni remotamente un mal día. Pago Netflix, Steam, Origin, Battle.net y Amazon sin ni...

  • Casual Listener
  • Hola. Llevo días intentanto pagar con una tarjeta visa y la página no me lo permite. Siempre sale con que "Ups tu tarjeta está teniendo un mal día". Y no creo que tenga ni remotamente un mal día. Pa...
  • hugo_ge
  • Casual Listener
  • 1574 Views
  • 3 replies
  • 0 likes
  • 1574 Views
  • 3 replies
  • 0 likes

Charged thrice! Please help.

I logged in to my spotify account to Update my payment. I made the transaction (first 2) on my cellphone and the internet keeps going down so i have to refresh the page over again. I got pissed off so i went to my laptop and re_enter my payment again...

  • Newbie
  • I logged in to my spotify account to Update my payment. I made the transaction (first 2) on my cellphone and the internet keeps going down so i have to refresh the page over again. I got pissed off s...
  • Maxim
  • Spotify Star
  • 351 Views
  • 1 replies
  • 0 likes
  • Charged thrice
    Payments
    upgrade
  • 351 Views
  • 1 replies
  • 0 likes

Cancel button for premium isn't working

I keep trying to press the cancel button before the trial is up, but nothing is happening

  • Visitor
  • I keep trying to press the cancel button before the trial is up, but nothing is happening😡
  • Maxim
  • Spotify Star
  • 331 Views
  • 1 replies
  • 0 likes
  • 331 Views
  • 1 replies
  • 0 likes