Solved!! Cancel subscription and get a refund
I dont use Spotify enough to pay for a subscription I'm going to cancel subscription
-
-
- Visitor
- 166241 Views
- 110 replies
- 12 likes
- 166241 Views
- 110 replies
- 12 likes
Help Wizard
Step 1
Type in your question below and we'll check to see what answers we can find...
Loading article...
Submitting...
If you couldn't find any answers in the previous step then we need to post your question in the community and wait for someone to respond. You'll be notified when that happens.
Simply add some detail to your question and refine the title if needed, choose the relevant category, then post.
Just quickly...
Before we can post your question we need you to quickly make an account (or sign in if you already have one).
Don't worry - it's quick and painless! Just click below, and once you're logged in we'll bring you right back here and post your question. We'll remember what you've already typed in so you won't have to do it again.
FAQs
Please see below the most popular frequently asked questions.
Loading article...
Loading faqs...
Ongoing Issues
Please see below the current ongoing issues which are under investigation.
Loading issue...
Loading ongoing issues...
Help categories
Account & Payment
Using Spotify
Listen Everywhere
Ask here for help with Premium, payments and trials.
Forum Posts
Solved!! Duo/Family plan upgrade campaign issue
I am an existing Duo customer, and this evening I got an email from Spotify saying : “ Try Family for the next 2 months (at no extra cost) and go from 2 to 3 or more Premium accounts under one plan.”When I select to accept the offer and upgrade to Fa...
-
-
- Visitor
- 18572 Views
- 27 replies
- 4 likes
- 18572 Views
- 27 replies
- 4 likes
Superuser Contribution Mistaken change in suscription
Hi, by mistake I changed my suscription to a family premium. But I need to reverse it, how is it possible?
- Hi, by mistake I changed my suscription to a family premium. But I need to reverse it, how is it possible?
-
-
- Moderator
- 749 Views
- 1 replies
- 0 likes
-
Premium suscription
- 749 Views
- 1 replies
- 0 likes
Superuser Contribution 99 sek for 3 months offer error
I used the offer to pay 99 SEK for 3 months but my account info says i will get charged 99 SEK every month. I don't understand why this happened. And what will happen, will I get charged every month or does the offer work but isn't displayed right in...
- I used the offer to pay 99 SEK for 3 months but my account info says i will get charged 99 SEK every month. I don't understand why this happened. And what will happen, will I get charged every month ...
-
-
- Moderator
- 1194 Views
- 1 replies
- 0 likes
- 1194 Views
- 1 replies
- 0 likes
Superuser Contribution Registered with Student Discount, No Longer Receiving It
I purchased a Spotify premium subscription as a student and received the discount for a while, but recently I've been charged $10/month as opposed to the student rate? I haven't changed any of my account's settings. Why could this be and how do I fix...
- I purchased a Spotify premium subscription as a student and received the discount for a while, but recently I've been charged $10/month as opposed to the student rate? I haven't changed any of my acc...
-
-
- Moderator
- 217 Views
- 1 replies
- 0 likes
- 217 Views
- 1 replies
- 0 likes
Superuser Contribution Spotify Premium with Fido
Hi, My 2 year free spotify premium membership just ended with Fido and it seems it cancelled itself automatically. I would like to join once again but not through Fido, through Spotify directly. How does it work? When i look at my membership status i...
- Hi, My 2 year free spotify premium membership just ended with Fido and it seems it cancelled itself automatically. I would like to join once again but not through Fido, through Spotify direc...
-
-
- Moderator
- 378 Views
- 1 replies
- 0 likes
- 378 Views
- 1 replies
- 0 likes
Superuser Contribution Payment by mastercard is having an error
I'm trying to get the student discount subscribtion but i've been getting this "payment using this method is having a problem today, try again later" when it's the only payment method here in indonesia, the error message was translated from indonesia...
- I'm trying to get the student discount subscribtion but i've been getting this "payment using this method is having a problem today, try again later" when it's the only payment method here in indones...
-
-
- Moderator
- 298 Views
- 1 replies
- 0 likes
- 298 Views
- 1 replies
- 0 likes
Premium subscribtion via prepaid
Globe gave a promo for 3 months for 129 pesos and it's my first time subscribing to premium... will the 3 months for 129 pesos work on prepaid by subscribing to sp129 on globe? thanks..
- Globe gave a promo for 3 months for 129 pesos and it's my first time subscribing to premium... will the 3 months for 129 pesos work on prepaid by subscribing to sp129 on globe? thanks..
-
-
- Casual Listener
- 228 Views
- 2 replies
- 0 likes
- 228 Views
- 2 replies
- 0 likes
Solved!! Changing Country
Hello, i'm italian but i'm currently living in poland and i received the offer "3 months, 19,99 pln". If i subscribe to it but then i come back home before the 3 months expire, will my subscription be valid also in italy? Thanks in advance
- Hello, i'm italian but i'm currently living in poland and i received the offer "3 months, 19,99 pln". If i subscribe to it but then i come back home before the 3 months expire, will my subscription b...
-
-
- Community Legend
- 343 Views
- 1 replies
- 0 likes
- 343 Views
- 1 replies
- 0 likes
will the subscription on my account be gone if I delete all my data and cache?
When i delete my cache and data, will the subscription be gone with it?
- When i delete my cache and data, will the subscription be gone with it?
-
-
- Spotify Star
- 155 Views
- 1 replies
- 0 likes
- 155 Views
- 1 replies
- 0 likes
Spotify premium via kpn
Ik heb een mobiel kpn abbonoment met 2 jaar gratis spotify premium, maar nu geeft spotify aan dat ik spotify free heb. Mijn telefoon abbonement bij kpn is nog lang niet afgelopen, wat nu ???Tevens vind ik het een zéér slechte zaak dat spotify geen kl...
- Ik heb een mobiel kpn abbonoment met 2 jaar gratis spotify premium, maar nu geeft spotify aan dat ik spotify free heb. Mijn telefoon abbonement bij kpn is nog lang niet afgelopen, wat nu ??? Teven...
-
-
- Community Legend
- 303 Views
- 1 replies
- 0 likes
- 303 Views
- 1 replies
- 0 likes
Premium Offer - No subscription but charged $0.99 twice on my card
I tried paying for premium offer CAD0.99 for 3 months premium. Upon sharing my payment info and clicking on "start my spotify premium", my card was charged but Spotify displayed a message that "it looks like you have used this service before" and gav...
- I tried paying for premium offer CAD0.99 for 3 months premium. Upon sharing my payment info and clicking on "start my spotify premium", my card was charged but Spotify displayed a message that "it lo...
-
-
- Casual Listener
- 188 Views
- 1 replies
- 0 likes
- 188 Views
- 1 replies
- 0 likes
My card is from US but I live in Mexico
Like the title says, I work in San Diego but I live in Tijuana, but can't change my country for there I can't subscribe to premium.
- Like the title says, I work in San Diego but I live in Tijuana, but can't change my country for there I can't subscribe to premium.
-
-
- Roadie
- 353 Views
- 1 replies
- 0 likes
- 353 Views
- 1 replies
- 0 likes
- 123 Views
- 0 replies
- 0 likes
Help me with premium for family
Our premium has quit and if the "leader" of premium for family buys premium on her phone, does the rest of us get our premium back as well?
- Our premium has quit and if the "leader" of premium for family buys premium on her phone, does the rest of us get our premium back as well?
-
-
- Casual Listener
- 180 Views
- 1 replies
- 1 likes
- 180 Views
- 1 replies
- 1 likes
Superuser Contribution switching from premium of 0.99$ month to student premium
Hi,I have just downladed the spotify app and wanna a take premium of 0.99$ month for 3 moths and later wanna continue as a student subcription. Hw do i do it.
- Hi, I have just downladed the spotify app and wanna a take premium of 0.99$ month for 3 moths and later wanna continue as a student subcription. Hw do i do it.
-
-
- Not applicable
- 202 Views
- 1 replies
- 0 likes
- 202 Views
- 1 replies
- 0 likes
Superuser Contribution Por que no me acepta la tarjeta de crédito
Me podrían ayudar por favor
- Me podrían ayudar por favor
-
-
- Not applicable
- 1514 Views
- 1 replies
- 0 likes
- 1514 Views
- 1 replies
- 0 likes
Superuser Contribution Paid Twice
I just applied that student thing two days ago and paid 6,99TL for that. But Spotify took another 13,99TL from me. I already paid and want my money back.
- I just applied that student thing two days ago and paid 6,99TL for that. But Spotify took another 13,99TL from me. I already paid and want my money back.
-
-
- Not applicable
- 259 Views
- 1 replies
- 0 likes
- 259 Views
- 1 replies
- 0 likes
I've paid Premium but it still Say I have a Free count
Hi, I've paid one hour ago, and my Spotify still say I have free and not Premium, indeed my credit card have a payment.Just through these message but not I have Premium.Also I close my session, and log in again, but not functionPlease help me!
- Hi, I've paid one hour ago, and my Spotify still say I have free and not Premium, indeed my credit card have a payment. Just through these message but not I have Premium. Also I close my session, a...
-
-
- Casual Listener
- 282 Views
- 2 replies
- 0 likes
- 282 Views
- 2 replies
- 0 likes
Superuser Contribution Promoção de 3 meses por R$1,99
Entrei pra contratar o plano, disse q meu cartão estava em um dia ruim, fechei e abrir de novo e deu que não estava mais disponível por eu não ser mais usuário novo, sendo q eu tinha acabado de criar a conta, nem sequer cheguei a baixar o aplicativo ...
- Entrei pra contratar o plano, disse q meu cartão estava em um dia ruim, fechei e abrir de novo e deu que não estava mais disponível por eu não ser mais usuário novo, sendo q eu tinha acabado de criar...
-
-
- Not applicable
- 176 Views
- 1 replies
- 0 likes
- 176 Views
- 1 replies
- 0 likes
Superuser Contribution Falha no pagamento do Premium
Ao chegar na página de pagamento para selecionar a forma de pagamento há um erro (conforme a imagem) e não consigo fazer o pagamento do Premium
- Ao chegar na página de pagamento para selecionar a forma de pagamento há um erro (conforme a imagem) e não consigo fazer o pagamento do Premium
-
-
- Not applicable
- 360 Views
- 1 replies
- 0 likes
- 360 Views
- 1 replies
- 0 likes
Superuser Contribution Help
Hola, compre una tarjeta de prepago en el Oxxo, pongo el **bleep** en la página web donde me lo solicita y me dice que no existe ese código, recién lo abrí yo. / Hi, I bought a prepaid card in the Oxxo, I put the PIN on the website where they ask me ...
- Hola, compre una tarjeta de prepago en el Oxxo, pongo el **bleep** en la página web donde me lo solicita y me dice que no existe ese código, recién lo abrí yo. / Hi, I bought a prepaid card in the Ox...
-
-
- Not applicable
- 195 Views
- 1 replies
- 0 likes
- 195 Views
- 1 replies
- 0 likes