Solved!! Cancel subscription and get a refund
I dont use Spotify enough to pay for a subscription I'm going to cancel subscription
Regular
194156 Views
123 replies
12 likes
- 194156 Views
- 123 replies
- 12 likes
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Forum Posts
Solved!! Duo/Family plan upgrade campaign issue
I am an existing Duo customer, and this evening I got an email from Spotify saying : “ Try Family for the next 2 months (at no extra cost) and go from 2 to 3 or more Premium accounts under one plan.”When I select to accept the offer and upgrade to Fa...
Newbie
22095 Views
28 replies
4 likes
- 22095 Views
- 28 replies
- 4 likes
Can´t subscribe to Premium
Hey - I can´t subscribe to premium for sme reason. I´ve been trying since yesterday but doesn´t work. It says I´m not eligible ??? I´ve been tring to pay with a BANORTE VISA credit card. Could I please get some help ? Thanx
Hey - I can´t subscribe to premium for sme reason. I´ve been trying since yesterday but doesn´t work. It says I´m not eligible ??? I´ve been tring to pay with a BANORTE VISA cre...
Spotify Star
186 Views
1 replies
0 likes
- 186 Views
- 1 replies
- 0 likes
Superuser Contribution Plan Familiar: eliminados suscriptores y las invitaciones enviadas no llegan
Buenos días, Me dirijo a ustedes con la idea de que resuelvan mi problema. Llevo usando Plan familiar de Spotify unos cuantos meses, con mis familiares suscritos. Hace una semana, mas o menos, recibí varios correos de vuestra parte diciendome que "al...
Buenos días, Me dirijo a ustedes con la idea de que resuelvan mi problema. Llevo usando Plan familiar de Spotify unos cuantos meses, con mis familiares suscritos. Hace una semana, mas ...
Newbie
318 Views
2 replies
0 likes
- 318 Views
- 2 replies
- 0 likes
I changed my password and lost Premium
So I reset my password for Spotify on my phone when i logged back in i lost my Premium
So I reset my password for Spotify on my phone when i logged back in i lost my Premium
Community Legend
666 Views
1 replies
0 likes
- 666 Views
- 1 replies
- 0 likes
Superuser Contribution I want to Cancel my subscription
I thought I had canceled my subcription but my bill pops up and says I'm still paying for it. It was a while ago and I forgot my username and email to the website and have no idea what to do now. Please HELP!!
I thought I had canceled my subcription but my bill pops up and says I'm still paying for it. It was a while ago and I forgot my username and email to the website and have no idea what to do now. Ple...
Moderator
207 Views
1 replies
0 likes
- 207 Views
- 1 replies
- 0 likes
Superuser Contribution I lost my premium status
My family bought the premium packet but after using it for a while i lost my premium status but the rest of my family still have them i have been using spotify since the begining of last year and this has never happened before help.
My family bought the premium packet but after using it for a while i lost my premium status but the rest of my family still have them 😞 i have been using spotify since the begining of last year and ...
Moderator
189 Views
1 replies
0 likes
- 189 Views
- 1 replies
- 0 likes
Superuser Contribution Can't join familiar plan
I'm trying to join a family premium plan and I added the address and everything Spotify asked me and then I get a notification that I can't join that family plan because of the address but I don't understand why, it's the same administrator's address...
I'm trying to join a family premium plan and I added the address and everything Spotify asked me and then I get a notification that I can't join that family plan because of the address but I don't un...
Moderator
222 Views
1 replies
0 likes
- 222 Views
- 1 replies
- 0 likes
Superuser Contribution Pago con paypal
Al comprar la oferta de 9 mxn por 3 meses de spotify premium con PayPal me devuelve a la pagina de seleccionar el método de pago y ya verifique mi pais y que tengo dinero
Al comprar la oferta de 9 mxn por 3 meses de spotify premium con PayPal me devuelve a la pagina de seleccionar el método de pago y ya verifique mi pais y que tengo dinero
Moderator
599 Views
1 replies
0 likes
- 599 Views
- 1 replies
- 0 likes
Superuser Contribution premium subscription not activated
I went to pay for spotify premium but after that i'm still on spotify free. I already tried uninstalling and reinstalling, loggin in and logging out but still there are no changes. i retried the process but I was charged again. Please help.
I went to pay for spotify premium but after that i'm still on spotify free. I already tried uninstalling and reinstalling, loggin in and logging out but still there are no changes. i retried the proc...
Moderator
228 Views
1 replies
0 likes
- 228 Views
- 1 replies
- 0 likes
Boleto
Olá. boa tarde Efetuei o pagamrto via boleto na última quarta feira mas até agora não recebi um email de confirmação, nem nada do tipo. O mais estranho, é que ontem por volta das 18 horas,entrei no na minha conta, pelo pc, e apareceu que minha conta ...
Olá. boa tarde Efetuei o pagamrto via boleto na última quarta feira mas até agora não recebi um email de confirmação, nem nada do tipo. O mais estranho, é que ontem por volta das 18 horas,en...
124 Views
0 replies
0 likes
- 124 Views
- 0 replies
- 0 likes
Superuser Contribution Charged twice a month with student subscription
I signed up for the student subscription last month and notice this month i was charged twice. I should only be chaged 4.99 once a month with tax! How can we get this issue resolved. I would not have signed up for this if i knew i would be getting ch...
I signed up for the student subscription last month and notice this month i was charged twice. I should only be chaged 4.99 once a month with tax! How can we get this issue resolved. I would not have...
Moderator
137 Views
1 replies
0 likes
- 137 Views
- 1 replies
- 0 likes
Solved!! tengo problemas para ingresar al plan familiar.
-Hola tengo problemas para ingresar al plan familiar. -El domingo mi cuenta de spotify fue desvinculada del mi plan familiar sin que ningún miembro de mi familia lo haya solicitado,lo que hicimos fue invitarme de nuevo desde la cuenta de mi papa (el ...
-Hola tengo problemas para ingresar al plan familiar. -El domingo mi cuenta de spotify fue desvinculada del mi plan familiar sin que ningún miembro de mi familia l...
Newbie
457 Views
4 replies
0 likes
- 457 Views
- 4 replies
- 0 likes
Superuser Contribution I've payed twice
I've switched miy account to premium family. On my VISA withdrawal there was the former amount 9,99 and the 14,99 for the family account... What to do to recup my 9,99?
I've switched miy account to premium family. On my VISA withdrawal there was the former amount 9,99 and the 14,99 for the family account... What to do to recup my 9,99?
Moderator
152 Views
1 replies
0 likes
- 152 Views
- 1 replies
- 0 likes
Superuser Contribution Pagamento
boa tarde, gostaria de informar que eu fui cobrado duas vezes na minha fatura de cartão, gostaria que me respondesse para resolver-mos essa situaçao. obrigado
boa tarde, gostaria de informar que eu fui cobrado duas vezes na minha fatura de cartão, gostaria que me respondesse para resolver-mos essa situaçao. obrigado
Moderator
149 Views
1 replies
0 likes
- 149 Views
- 1 replies
- 0 likes
Superuser Contribution I can not use preminium
hello.I paid 6.99 TL for student preminium yesterday.Here bills.But I can not use preminium yet. my account's mail is ******************.But,when I paid for student preminium,I use school's email.*********************************.Because I confuse.Us...
hello.I paid 6.99 TL for student preminium yesterday.Here bills.But I can not use preminium yet. my account's mail is ******************.But,when I paid for student preminium,I ...
Moderator
239 Views
1 replies
0 likes
- 239 Views
- 1 replies
- 0 likes
Superuser Contribution Premium Probleme
Ich habe für Spotify am 7.Juni über Paypal Premium bezahlt jedoch sagt mir Spotify seit heute das ich kein Premium habe. Ich brauch dabei mal bitte hilfe und zwar dingend. Danke
Ich habe für Spotify am 7.Juni über Paypal Premium bezahlt jedoch sagt mir Spotify seit heute das ich kein Premium habe. Ich brauch dabei mal bitte hilfe und zwar dingen...
Moderator
195 Views
1 replies
0 likes
- 195 Views
- 1 replies
- 0 likes
Spotify Premium activated without my permission
Hello:) I don't know what happened. I was just listening to music and decided to make a new playlist on my phone. So I added the music but suddenly a blue screen came up and said "Premium Testversion activating. Please wait..." I dont want it, can I ...
Hello:) I don't know what happened. I was just listening to music and decided to make a new playlist on my phone. So I added the music but suddenly a blue screen came up and said "Premium Testversion...
Spotify Star
349 Views
1 replies
0 likes
- 349 Views
- 1 replies
- 0 likes
Fail to renew subscription - Need help
My credit card is blocked due to withdraw without my permission. Which means that spotify ins't able to withdraw the money right now, and that sucks because i have to wait 2-3 week before my new Credit card arrives. So my question is... Is there anyw...
My credit card is blocked due to withdraw without my permission. Which means that spotify ins't able to withdraw the money right now, and that sucks because i have to wait 2-3 week before my n...
Community Legend
235 Views
3 replies
0 likes
- 235 Views
- 3 replies
- 0 likes
Problemas com acesso dos membros do Premium Familiar
Bom Dia, Sou o titular de um plano premium familiar e dois membros fomos excluídos do plano e não conseguem retornar, sendo que o pagamento da assinatura continua sendo efetuado e já seguimos todos os passos que foram informados.O que pode ser feito?...
Bom Dia, Sou o titular de um plano premium familiar e dois membros fomos excluídos do plano e não conseguem retornar, sendo que o pagamento da assinatura continua sendo efetuado e ...
Casual Listener
184 Views
1 replies
0 likes
- 184 Views
- 1 replies
- 0 likes
Superuser Contribution Refund not given
Hi,I spoke to someone on the 4th of June about getting a refund as my Facebook connected account stopped me being able to access it to cancel it. The man kindly gave me a new account by freeing up my email and said he was processing a refund of 9.99G...
Hi, I spoke to someone on the 4th of June about getting a refund as my Facebook connected account stopped me being able to access it to cancel it. The man kindly gave me a new account by freeing up ...
Roadie
187 Views
1 replies
0 likes
- 187 Views
- 1 replies
- 0 likes
Superuser Contribution Payment changing date
Hello, I have premium account and my account recipent will change 29.06.2017 from 9.99TL to 13.99 TL. (TL=TURKISH LIRA)I checked my invoices list and I see this month (29.05.2017)I paid 13.99TL. This amount is wrong for this month payment.thank you.
Hello, I have premium account and my account recipent will change 29.06.2017 from 9.99TL to 13.99 TL. (TL=TURKISH LIRA) I checked my invoices list and I see this month (29.05.2017)I pa...
Roadie
170 Views
1 replies
0 likes
- 170 Views
- 1 replies
- 0 likes