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Forum Posts

Solved!! Duo/Family plan upgrade campaign issue

I am an existing Duo customer, and this evening I got an email from Spotify saying : “ Try Family for the next 2 months (at no extra cost) and go from 2 to 3 or more Premium accounts under one plan.”When I select to accept the offer and upgrade to Fa...

  • Music Fan
  • nacho121
  • Visitor
  • 12263 Views
  • 24 replies
  • 2 likes
  • 12263 Views
  • 24 replies
  • 2 likes

Deutsche Post premium code (german)

Habe mir ein Spotify code von der Deutschen Post für 10 Euro gekauft .Nun möchte ich unter www.Spotify/redeem.com einlösen doch der code wird als ungültig angezeigt

  • Newbie
  • Habe mir ein Spotify code von der Deutschen Post für 10 Euro gekauft .Nun möchte ich unter www.Spotify/redeem.com einlösen doch der code wird als ungültig angezeigt
  • 360 Views
  • 0 replies
  • 0 likes
  • code
  • 360 Views
  • 0 replies
  • 0 likes

Mudança para Universitário

Boa tarde!Fiz a renovação do meu plano premium hoje, e só após o pagamento eu verifiquei que existia o plano universitário (o qual me encaixo). Já encaminhei os documentos para ativação do plano universitário, e gostaria de saber se o valor de R$ 16,...

  • Newbie
  • Boa tarde! Fiz a renovação do meu plano premium hoje, e só após o pagamento eu verifiquei que existia o plano universitário (o qual me encaixo). Já encaminhei os documentos para ativação do plano un...
  • 114 Views
  • 0 replies
  • 0 likes
  • 114 Views
  • 0 replies
  • 0 likes

Pagamento do boleto

Olá, eu gostaria de saber pq ainda não foi confirmado o pagamento do boleto, sendo que eu fiz o pagamento direto em conta pelo aplicativo do banco..Copiei o código de barras e colei no aplicativo, já foi debitado da minha conta, mas não recebi nenhum...

  • Newbie
  • Olá, eu gostaria de saber pq ainda não foi confirmado o pagamento do boleto, sendo que eu fiz o pagamento direto em conta pelo aplicativo do banco.. Copiei o código de barras e colei no aplicativo, ...
  • LaisSil
  • Newbie
  • 254 Views
  • 1 replies
  • 2 likes
  • 254 Views
  • 1 replies
  • 2 likes

Changing payment

I currently have Spotify Premium (according to my account on my cell phone app) but when I log into the site on my computer, it says that I only have spotify free. I need to change the card number on my account because I was charged yesterday on a fr...

  • Newbie
  • I currently have Spotify Premium (according to my account on my cell phone app) but when I log into the site on my computer, it says that I only have spotify free. I need to change the card number on...
  • Maxim
  • Spotify Star
  • 165 Views
  • 1 replies
  • 0 likes
  • 165 Views
  • 1 replies
  • 0 likes

A Problem with Student Premium

I applied for student premium on spotify and I paid the money with the credit card.But when i was trying to load the neccessary document to prove that i am a student,the page suddenly disappeared and I am still a free account on spotify.Although I ma...

  • Newbie
  • I applied for student premium on spotify and I paid the money with the credit card.But when i was trying to load the neccessary document to prove that i am a student,the page suddenly disappeared and...
  • DavideDichiara
  • Casual Listener
  • 155 Views
  • 1 replies
  • 0 likes
  • 155 Views
  • 1 replies
  • 0 likes

switching from premium to family

my premium subscription re-newed on 5/21/17, but i want to upgrade to family. will i be charged $14.99 again or simply an extra $4.99 to make up the difference?

  • Casual Listener
  • my premium subscription re-newed on 5/21/17, but i want to upgrade to family. will i be charged $14.99 again or simply an extra $4.99 to make up the difference?
  • Maxim
  • Spotify Star
  • 143 Views
  • 1 replies
  • 0 likes
  • 143 Views
  • 1 replies
  • 0 likes

Subscription

I just added my brother to my Family Plan, but the problem is that he already has Spotify Premium so now that he's on my Family Plan, does he stop paying his 9.99 a month? Thanks

  • Newbie
  • I just added my brother to my Family Plan, but the problem is that he already has Spotify Premium so now that he's on my Family Plan, does he stop paying his 9.99 a month? Thanks
  • Maxim
  • Spotify Star
  • 151 Views
  • 1 replies
  • 0 likes
  • 151 Views
  • 1 replies
  • 0 likes

3 months 1 euro

I just bought a 10€ Spotify card to enjoy the offer 3 months=1euroSo I entered the code and now my subscription is 1 month for 10€! HELP

  • Casual Listener
  • I just bought a 10€ Spotify card to enjoy the offer 3 months=1euro So I entered the code and now my subscription is 1 month for 10€! HELP
  • Loic13
  • Casual Listener
  • 585 Views
  • 2 replies
  • 0 likes
  • 585 Views
  • 2 replies
  • 0 likes

facture avec entete

Bonjour, est il possible d avoir des factures avec l'intitulé exact de spotifyexemple " écoute de musique" ou autre comme justificatif pour une association?Merci

  • Newbie
  • Bonjour, est il possible d avoir des factures avec l'intitulé exact de spotify exemple  " écoute de musique"  ou autre  comme justificatif pour une association? Merci
  • 876 Views
  • 0 replies
  • 4 likes
  • 876 Views
  • 0 replies
  • 4 likes

country setting

Hello,I'm from the US and I live in Switzerland. I had a premium account when I was in the US, and would like to upgrade again to premium but cannot do so because my only credit card is American. Apparently there is a rule that your the country where...

  • Newbie
  • Hello, I'm from the US and I live in Switzerland. I had a premium account when I was in the US, and would like to upgrade again to premium but cannot do so because my only credit card is American. A...
  • 112 Views
  • 0 replies
  • 0 likes
  • 112 Views
  • 0 replies
  • 0 likes

Han dado de baja a los miembros de mi familia

Ayer me he encontrado con que han dado de baja a mi marido e hijos de la cuenta familiar por qué no concuerdan sus direcciones con la mía . No lo entiendo pues ni si quiera a mí me pide dirección postal en la suscripción y por otro lado no es cierto ...

  • Regular
  • Ayer me he encontrado con que han dado de baja a mi marido e hijos de la cuenta familiar por qué no concuerdan sus direcciones con la mía . No lo entiendo pues ni si quiera a mí me pide dirección pos...
  • brigadum
  • Regular
  • 279 Views
  • 3 replies
  • 0 likes
  • 279 Views
  • 3 replies
  • 0 likes

Can't renew my original plan!!

Hello, I have an old Family Membership but I came back from holiday and saw it was cancelled due to a problem with my card. How can I renew my original plan, it doesn't make sense I have to pay more each month from now on just because I wasn't able t...

  • Casual Listener
  • Hello,   I have an old Family Membership but I came back from holiday and saw it was cancelled due to a problem with my card.   How can I renew my original plan, it doesn't make sense I...
  • Maxim
  • Spotify Star
  • 308 Views
  • 5 replies
  • 0 likes
  • 308 Views
  • 5 replies
  • 0 likes

My premium account has just stopped working

Why has my premium account just changed to a free account? I can still see my playlists however all adverts are back and the playlists won't download.

  • Newbie
  • Why has my premium account just changed to a free account? I can still see my playlists however all adverts are back and the playlists won't download.
  • ItsJamesJ
  • Community Legend
  • 143 Views
  • 1 replies
  • 0 likes
  • 143 Views
  • 1 replies
  • 0 likes

Superuser Contribution Subscription issues

My account was consolidated to one email and playlist. I've had premium for a few months and decided to unsubscribe and go back to Spotify free. I was charge another month when my account is no longer on premium.

  • Newbie
  • My account was consolidated to one email and playlist. I've had premium for a few months and decided to unsubscribe and go back to Spotify free. I was charge another month when my account is no longe...
  • Melody
  • Spotify
  • 140 Views
  • 1 replies
  • 0 likes
  • 140 Views
  • 1 replies
  • 0 likes

Not being able to subscribe

I tried renewing my subscription to spotify premium. I have sufficient balance for the subscription but spotify says i have insufficient balance even though i have more than enough load for the subscription

  • Casual Listener
  • I tried renewing my subscription to spotify premium. I have sufficient balance for the subscription but spotify says i have insufficient balance even though i have more than enough load for the subsc...
  • cadmielp
  • Roadie
  • 231 Views
  • 3 replies
  • 0 likes
  • 231 Views
  • 3 replies
  • 0 likes

Cant register with premium

I tried to register for premium the one where you use load. But every time it says my card is insufficient but ive checked that i have 129

  • Newbie
  • I tried to register for premium the one where you use load. But every time it says my card is insufficient but ive checked that i have 129
  • 174 Views
  • 0 replies
  • 0 likes
  • 174 Views
  • 0 replies
  • 0 likes

Spotify is charging me twice every month

Every month since january 2017 Spotify have been withdrawing the monthly payment twice from my account. (2 x 149 NOK)"My account" shows receipts from only one of the two montly transactions. This is not payment "pending" or duplicate transaction not ...

  • Newbie
  • Every month since january 2017 Spotify have been withdrawing the monthly payment twice from my account. (2 x 149 NOK) "My account" shows receipts from only one of the two montly transactions.  ...
  • M48277
  • Music Fan
  • 170 Views
  • 1 replies
  • 1 likes
  • 170 Views
  • 1 replies
  • 1 likes

KPN free premium deal not working anymore.

There is this deal in Holland that if you have standard or complete deal with KPN. A internet and telecom provider that then you will get a free premium account. But this isnt the case anymore since this morning!

  • Newbie
  • There is this deal in Holland that if you have standard or complete deal with KPN. A internet and telecom provider that then you will get a free premium account. But this isnt the case anymore since ...
  • Maxim
  • Spotify Star
  • 142 Views
  • 1 replies
  • 0 likes
  • 142 Views
  • 1 replies
  • 0 likes