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Solved!! Duo/Family plan upgrade campaign issue

I am an existing Duo customer, and this evening I got an email from Spotify saying : “ Try Family for the next 2 months (at no extra cost) and go from 2 to 3 or more Premium accounts under one plan.”When I select to accept the offer and upgrade to Fa...

  • Music Fan
  • Susan_GP
  • Moderator
  • 6778 Views
  • 23 replies
  • 2 likes
  • 6778 Views
  • 23 replies
  • 2 likes

Charge

They still charge me when i cut the premium subscription about 5-6 months ago

  • Newbie
  • They still charge me when i cut the premium subscription about 5-6 months ago
  • kejt_
  • Community Legend
  • 134 Views
  • 1 replies
  • 0 likes
  • 134 Views
  • 1 replies
  • 0 likes

Student discount not available anymore?

So I just noticed the sections about the student discount, but when I try to visit the link I'm just redirected to the main website. Has the student discount been removed, or is it just a bug?

  • Regular
  • So I just noticed the sections about the student discount, but when I try to visit the link I'm just redirected to the main website. Has the student discount been removed, or is it just a bug? 
  • Jacob
  • Community Legend
  • 226 Views
  • 3 replies
  • 0 likes
  • 226 Views
  • 3 replies
  • 0 likes

Getting charge

Hello I been charge 2 month in a row and we don't have access email or even the app. I want this resolved As soon as possible, please. Contact info: edithlymarie@gmail.com

  • Newbie
  • Hello I been charge 2 month in a row and we don't have access email or even the app. I want this resolved As soon as possible, please. Contact info: edithlymarie@gmail.com
  • Jacob
  • Community Legend
  • 160 Views
  • 1 replies
  • 0 likes
  • 160 Views
  • 1 replies
  • 0 likes

keeps getting charged but says subscription is not active

Thought I cancelled my permium subscription, now it shows no history of receipts and im still getting charged.

  • Newbie
  • Thought I cancelled my permium subscription, now it shows no history of receipts and im still getting charged.
  • Maxim
  • Spotify Star
  • 155 Views
  • 1 replies
  • 0 likes
  • 155 Views
  • 1 replies
  • 0 likes

Rogers Promo with New Device - Spotify Premium Override for 2nd Trial

I want to access the Spotify premium promo with my new device from Rogers...I've had the trial in the past, but I was assured by a rogers technician that you folks could override that, and grant the promo I was promised. Tyler

  • Newbie
  • I want to access the Spotify premium promo with my new device from Rogers...I've had the trial in the past, but I was assured by a rogers technician that you folks could override that, and grant the ...
  • MattSuda
  • Spotify Star
  • 172 Views
  • 1 replies
  • 0 likes
  • 172 Views
  • 1 replies
  • 0 likes

Solved!! Charged twice per month

I just paid for a monthly student subscription, and when I checked my bank details spotify has charged me twice as much $5.99. Help please.

  • Newbie
  • I just paid for a monthly student subscription, and when I checked my bank details spotify has charged me twice as much $5.99. Help please.
  • Maxim
  • Spotify Star
  • 209 Views
  • 1 replies
  • 0 likes
  • 209 Views
  • 1 replies
  • 0 likes

Charged multiple times

I set up my account with the student discount and only managed to make it work properly on the 4th attempt. The 4th payment went through correctly but the other 3 are still pending in my account a week later. $18 I do not have access to. I also have ...

  • Newbie
  • I set up my account with the student discount and only managed to make it work properly on the 4th attempt. The 4th payment went through correctly but the other 3 are still pending in my account a we...
  • Maxim
  • Spotify Star
  • 138 Views
  • 1 replies
  • 0 likes
  • 138 Views
  • 1 replies
  • 0 likes

Me cobraron el premium pero mi cuenta sigue en gratis

Hola, quisiera su ayuda por qué hice el pago de mi cuenta, se cobró pero no se volvió premium mi cuenta. Ya cerré sesión, volví a iniciar y sigue en gratis. Ayuda por favor

  • Newbie
  • Hola, quisiera su ayuda por qué hice el pago de mi cuenta, se cobró pero no se volvió premium mi cuenta. Ya cerré sesión, volví a iniciar y sigue en gratis. Ayuda por favor 
  • MattSuda
  • Spotify Star
  • 154 Views
  • 1 replies
  • 0 likes
  • 154 Views
  • 1 replies
  • 0 likes

Solved!! Credit cart area is not seen

Hi, I want to get premium but credit cart area is not seen. I used preum for a while but I canceled it later. Then I lived in Netherlands for two months. Now I am in mu country and I think spotify want me to prove citizenship. I am Turkish am I live ...

  • Visitor
  • Hi, I want to get premium but credit cart area is not seen. I used preum for a while but I canceled it later. Then I lived in Netherlands for two months. Now I am in mu country and I think spotify wa...
  • user-removed
  • Not applicable
  • 380 Views
  • 2 replies
  • 0 likes
  • 380 Views
  • 2 replies
  • 0 likes

Solved!! Double charged accidentally..

Hi, recently I wanted to know more about the Spotify Premium for students. I put down the information needed for payment, clicked continue to check whether i was eligable for the student discount or not. After that the browser lagged out and closed, ...

  • Casual Listener
  • Hi, recently I wanted to know more about the Spotify Premium for students. I put down the information needed for payment, clicked continue to check whether i was eligable for the student discount or ...
  • MattSuda
  • Spotify Star
  • 455 Views
  • 4 replies
  • 0 likes
  • 455 Views
  • 4 replies
  • 0 likes

I am being double charge on my spotify, what should i do?

Just a background, i enrolled online but when my 2yr contract ended with globe, and renewed my acct again, my spotify revert to free. So i enrolled again using another credit card but then i notice that i am still being charged on my first credit car...

  • Newbie
  • Just a background, i enrolled online but when my 2yr contract ended with globe, and renewed my acct again, my spotify revert to free. So i enrolled again using another credit card but then i notice t...
  • emma_janowski19
  • Casual Listener
  • 141 Views
  • 1 replies
  • 0 likes
  • 141 Views
  • 1 replies
  • 0 likes

Upgrade

Hi. Currently have free spotify. Mobile plan covers for premium but cant upgarde without payment to spotify. Mobile provider cannot help.

  • Newbie
  • Hi. Currently have free spotify. Mobile plan covers for premium but cant upgarde without payment to spotify. Mobile provider cannot help.
  • 165 Views
  • 0 replies
  • 0 likes
  • 165 Views
  • 0 replies
  • 0 likes

How do I cancel spotify premium on the same day it renews?

Hi, I want to cancel my spotify premium subscription on the same day it renews. Will it still charge my today if I cancel it?

  • Newbie
  • Hi, I want to cancel my spotify premium subscription on the same day it renews. Will it still charge my today if I cancel it?
  • KatesHere
  • Community Legend
  • 1390 Views
  • 1 replies
  • 0 likes
  • 1390 Views
  • 1 replies
  • 0 likes

En app no soy usuario premium

Me he dado de alta como premium. Introduje los datos de la tarjeta. Pero en la App no soy capaz de acceder como premium y ya cerré sesión varias veces. Que pasa?

  • Newbie
  • Me he dado de alta como premium. Introduje los datos de la tarjeta. Pero en la App no soy capaz de acceder como premium y ya cerré sesión varias veces. Que pasa?
  • MattSuda
  • Spotify Star
  • 164 Views
  • 1 replies
  • 0 likes
  • 164 Views
  • 1 replies
  • 0 likes

Charged but never got anything

I was charged for the student diccount but i don't have premium and i never got a receipt for it. What do i do?

  • Newbie
  • I was charged for the student diccount but i don't have premium and i never got a receipt for it. What do i do?
  • Maxim
  • Spotify Star
  • 143 Views
  • 1 replies
  • 0 likes
  • 143 Views
  • 1 replies
  • 0 likes

wrong payment

i pay for no reason !!! its not my account !!! i need his name and his spotify account !!!

  • Casual Listener
  • i pay for no reason !!! its not my account !!! i need his name and his spotify account !!!
  • KatesHere
  • Community Legend
  • 291 Views
  • 4 replies
  • 0 likes
  • 291 Views
  • 4 replies
  • 0 likes

premium

Hi - I got new Andoid phone and always have Spotify premium. Now I only have regular spotily and am getting charged for Premium. Does anyone know how to fix this?

  • Newbie
  • Hi -  I got  new Andoid phone and always have Spotify premium.  Now I only have regular spotily and am getting charged for Premium.  Does anyone know how to fix this?
  • MattSuda
  • Spotify Star
  • 213 Views
  • 2 replies
  • 0 likes
  • 213 Views
  • 2 replies
  • 0 likes

Comprei assinatura para estudantes, fui cobrado, mas não liberou nenhum recurso! O que faço?

Comprei assinatura para estudantes, fui cobrado, mas não liberou nenhum recurso! O que faço? Conforme abaixo já fui cobrado.já fui cobrado, porém sem liberação de recursos.Já tentei deslogar e relogar, não deu jeito!

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  • Casual Listener
  • Comprei assinatura para estudantes, fui cobrado, mas não liberou nenhum recurso! O que faço?   Conforme abaixo já fui cobrado. já fui cobrado, porém sem liberação de recursos.Já tentei deslog...
  • MattSuda
  • Spotify Star
  • 280 Views
  • 1 replies
  • 0 likes
  • cobrança indevida sem recursos absurdo
  • 280 Views
  • 1 replies
  • 0 likes

Premium start date

I've subscribed to spotify premium yesterday but I'm still interrupted by adds. How come?? Thanks.

  • Casual Listener
  • I've subscribed to spotify premium yesterday but I'm still interrupted by adds. How come?? Thanks.
  • KatesHere
  • Community Legend
  • 395 Views
  • 3 replies
  • 0 likes
  • 395 Views
  • 3 replies
  • 0 likes

From Premium to Premium with Student Discount

Hi,I recently saw there is a discount for students, but I was using premium for a normal regular price already. I used this link https://www.spotify.com/us/student/ to update my acount from regular premium to premium with student discount and I was a...

  • Newbie
  • Hi, I recently saw there is a discount for students, but I was using premium for a normal regular price already. I used this link https://www.spotify.com/us/student/ to update my acount from re...
  • MattSuda
  • Spotify Star
  • 152 Views
  • 1 replies
  • 0 likes
  • 152 Views
  • 1 replies
  • 0 likes