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Solved!! Duo/Family plan upgrade campaign issue

I am an existing Duo customer, and this evening I got an email from Spotify saying : “ Try Family for the next 2 months (at no extra cost) and go from 2 to 3 or more Premium accounts under one plan.”When I select to accept the offer and upgrade to Fa...

  • Music Fan
  • Susan_GP
  • Moderator
  • 4366 Views
  • 23 replies
  • 2 likes
  • 4366 Views
  • 23 replies
  • 2 likes

Superuser Contribution Premium

Hey I want to get a premium membership as a student it says i have to pay 4.99 for 12 months does that mean I have to pay 60 dollars up front or do i have to be commited for that much time?

  • Newbie
  • Hey I want to get a premium membership as a student it says i have to pay 4.99 for 12 months does that mean I have to pay 60 dollars up front or do i have to be commited for that much time?
  • Erika
  • Roadie
  • 176 Views
  • 1 replies
  • 0 likes
  • 176 Views
  • 1 replies
  • 0 likes

Superuser Contribution Problema con el pago

Compre el paquete de 3 meses por $43.000 pero en la tarjeta cobraron más.

  • Casual Listener
  • Compre el paquete de 3 meses por $43.000 pero en la tarjeta cobraron más.
  • Erika
  • Roadie
  • 296 Views
  • 3 replies
  • 0 likes
  • Help
  • 296 Views
  • 3 replies
  • 0 likes

premium payment

I received a message that my premium payment failed and to update my payment information, but when i click on update i keep getting screen that says "cant reach this page"?? any suggestions?

  • Newbie
  • I received a message that my premium payment failed and to update my payment information, but when i click on update i keep getting screen that says "cant reach this page"?? any suggestions?
  • Maxim
  • Spotify Star
  • 145 Views
  • 1 replies
  • 0 likes
  • 145 Views
  • 1 replies
  • 0 likes

Superuser Contribution Problema con el pago

No acepta mi tarjeta de débito ya lo he intentado muchas veces y sigue igual, no puedo ni cambiar mi forma de pago ni actualizar. Ayuda

  • Newbie
  • No acepta mi tarjeta de débito ya lo he intentado muchas veces y sigue igual, no puedo ni cambiar mi forma de pago ni actualizar. Ayuda 😞
  • hybryx
  • Regular
  • 288 Views
  • 4 replies
  • 0 likes
  • 288 Views
  • 4 replies
  • 0 likes

Superuser Contribution Andres

Tengo Spotify premium y quiero cambiar a familiar al hacerlo no se hará cargo doble??

  • Newbie
  • Tengo Spotify premium y quiero cambiar a familiar al hacerlo no se hará cargo doble??
  • Erika
  • Roadie
  • 110 Views
  • 1 replies
  • 0 likes
  • 110 Views
  • 1 replies
  • 0 likes

Superuser Contribution spotify family abroad

I currently live with my parents in London. We're considering getting a spotify family account. In November I will have to go to France to study for 2 months. Will spotify still work while I'm there?

  • Newbie
  • I currently live with my parents in London. We're considering getting a spotify family account. In November I will have to go to France to study for 2 months. Will spotify still work while I'm t...
  • Erika
  • Roadie
  • 134 Views
  • 1 replies
  • 0 likes
  • 134 Views
  • 1 replies
  • 0 likes

Spotify family playlists

Hi, I'm currently using my mothers spotify, but I want to change to my stepfather's Spotify Family. Will I still get the playlists over to my new user with the Spotify Family?

  • Casual Listener
  • Hi, I'm currently using my mothers spotify, but I want to change to my stepfather's Spotify Family. Will I still get the playlists over to my new user with the Spotify Family?
  • MartinStoichkov
  • Community Legend
  • 112 Views
  • 1 replies
  • 0 likes
  • 112 Views
  • 1 replies
  • 0 likes

Superuser Contribution Got charged and I don't even use spotify

So it says that on April 8th I got charged the 9.99 +tax and I don't even remember adding my card? I had tried the free trial when I was younger and had the account linked to my fb I recently saw a college student promotion and had clicked on it and ...

  • Newbie
  • So it says that on April 8th I got charged the 9.99 +tax and I don't even remember adding my card? I had tried the free trial when I was younger and had the account linked to my fb I recently saw a c...
  • Melody
  • Spotify
  • 137 Views
  • 1 replies
  • 0 likes
  • 137 Views
  • 1 replies
  • 0 likes

Playlists from my free account to my premium account

Hello,I just arranged a premium account and I would like to use my playlists from my (former) free account in my premium account. Does anybody know?

  • Newbie
  • Hello, I just arranged a premium account and I would like to use my playlists from my (former) free account in my premium account.  Does anybody know?
  • MarkPedersen
  • Roadie
  • 138 Views
  • 1 replies
  • 0 likes
  • 138 Views
  • 1 replies
  • 0 likes

Charged 3 times but still no premium

I have sadly been charged 3 times for premium membership for the last month, but i have on my account cordes2000 still no premium. How can that happen and how can i get help fixing this?

  • Newbie
  • I have sadly been charged 3 times for premium membership for the last month, but i have on my account cordes2000 still no premium. How can that happen and how can i get help fixing this?
  • Maxim
  • Spotify Star
  • 139 Views
  • 1 replies
  • 0 likes
  • 139 Views
  • 1 replies
  • 0 likes

Solved!! Download

After clicking the download it dont allow me to do so.

  • Casual Listener
  • After clicking the download it dont allow me to do so.
  • kejt_
  • Community Legend
  • 259 Views
  • 4 replies
  • 0 likes
  • 259 Views
  • 4 replies
  • 0 likes

Student discount

I am a student but missed the email saying I needed to prove i was still a student so the £4.99 rate could be kept. I have now been charged £9.99. Is there a way my account can just be rolled on rather than paying for 12 months at the £4.99 price??

  • Newbie
  • I am a student but missed the email saying I needed to prove i was still a student so the £4.99 rate could be kept. I have now been charged £9.99. Is there a way my account can just be rolled on rath...
  • Maxim
  • Spotify Star
  • 113 Views
  • 1 replies
  • 0 likes
  • 113 Views
  • 1 replies
  • 0 likes

Superuser Contribution Spotify

My account subscription is premium but why can i download offline?

  • Casual Listener
  • My account subscription is premium but why can i download offline?
  • Melody
  • Spotify
  • 292 Views
  • 8 replies
  • 0 likes
  • 292 Views
  • 8 replies
  • 0 likes

Solved!! Premium on pc but not on mobile

My account is premium on the pc but when i logged on my phone its says its a free account.

  • Casual Listener
  • My account is premium on the pc but when i logged on my phone its says its a free account.
  • Dragonnnn
  • Casual Listener
  • 1535 Views
  • 4 replies
  • 0 likes
  • 1535 Views
  • 4 replies
  • 0 likes

student discount increased!

I'm still a student and suddenly I have to pay 9,99 instead of 4,99, without sending me a mail, that they will increase the payment. What can I do? Can I get my money back?

  • Newbie
  • I'm still a student and suddenly I have to pay 9,99 instead of 4,99, without sending me a mail, that they will increase the payment. What can I do? Can I get my money back?
  • Guapisela
  • Newbie
  • 344 Views
  • 1 replies
  • 0 likes
  • 344 Views
  • 1 replies
  • 0 likes

Playlist problem

Hello guys! Have a question! I have Premium, but do i consume my mobile network, if i'm out or somewhere without wi-fi and listen one playlist without downloading songs on it?

  • Newbie
  • Hello guys! Have a question! I have Premium, but do i consume my mobile network, if i'm out or somewhere without wi-fi and listen one playlist without downloading songs on it?
  • KatesHere
  • Community Legend
  • 307 Views
  • 1 replies
  • 0 likes
  • 307 Views
  • 1 replies
  • 0 likes

Premium Suddenly Stopped Still Charged

I have been paying and using premium for years. Suddenly it says I have a "free" account and has started playing ads. I haven't made any changes and am still being charged monthly. I also can't contact support because I am no longer a "premium" user ...

  • Casual Listener
  • I have been paying and using premium for years. Suddenly it says I have a "free" account and has started playing ads. I haven't made any changes and am still being charged monthly. I also can't conta...
  • KatesHere
  • Community Legend
  • 666 Views
  • 3 replies
  • 0 likes
  • 666 Views
  • 3 replies
  • 0 likes

Superuser Contribution Did i pay?

I have a spotify family account i have payed on april 11, which i can see on my bankaccount, but now spotify says i havent payed for spotify family and i have to change my settings what do i need to do?

  • Newbie
  • I have a spotify family account i have payed on april 11, which i can see on my bankaccount, but now spotify says i havent payed for spotify family and i have to change my settings what do i need to ...
  • Aimee_T
  • Roadie
  • 110 Views
  • 1 replies
  • 0 likes
  • 110 Views
  • 1 replies
  • 0 likes

Solved!! Student's Discount expired; Payed 9,99 instead of 4,99

I'm still a student and renewed my status at unidays, which spotify used to controll wheather I'm a student or not.But They charged me 9,99 instead of 4,99. What can I do? Can I get my money back?

  • Newbie
  • I'm still a student and renewed my status at unidays, which spotify used to controll wheather I'm a student or not. But They charged me 9,99 instead of 4,99. What can I do? Can I get my money back? ...
  • Maxim
  • Spotify Star
  • 199 Views
  • 1 replies
  • 0 likes
  • 199 Views
  • 1 replies
  • 0 likes