Announcements

Help Wizard

Step 1

NEXT STEP

Subscriptions

Ask here for help with Premium, payments and trials.

Start a topic

Solved!! How do I buy more listening hours for audiobooks

We have a Premium Family Plan. My husband is trying to listen to an Audiobook but he got cut off because apparently there are only a certain number of hours per month you can listen? Other than the fact that this makes zero sense (WHY???) I am trying...

Regular

Markogden

Visitor

131502 Views

69 replies

10 likes

Premium for Family
  • 131502 Views
  • 69 replies
  • 10 likes

Solved!! Basic Individual plan vs any premium plan

What are the actual differences between the Basic Individual plan and the premium ones? Looks like it might be the access to the audiobooks, but spotify doesn't make it clear.

Casual Listener

mallegh

Casual Listener

65299 Views

89 replies

4 likes

  • 65299 Views
  • 89 replies
  • 4 likes

I can not get premium membership

I can not get membership from Turkey and I get this error

Newbie

I can not get membership from Turkey and I get this error

Santi94

Newbie

232 Views

1 replies

0 likes

  • 232 Views
  • 1 replies
  • 0 likes

Premium Family Upgrade

I just paid my Premium bill 5/26., now i would like to upgrade to Premium Family. Will i be prorated? Or Charged full price but not chareged again until a full 30 days?

Newbie

 I just paid my Premium bill 5/26., now i would like to upgrade to Premium Family. Will i be prorated? Or Charged full price but not chareged again until a full 30 days?

neekyboo

Casual Listener

339 Views

1 replies

1 likes

  • 339 Views
  • 1 replies
  • 1 likes

Payed for subscription but didn't get it

I just payed for a subscription (3 months for 9 pesos), but I didn't get it. Can anyone help me please??

Newbie

I just payed for a subscription (3 months for 9 pesos), but I didn't get it. Can anyone help me please??

user-removed

Not applicable

448 Views

2 replies

0 likes

"No subscription"
  • 448 Views
  • 2 replies
  • 0 likes

subscription

Will I get my money back if I cancel my subscription

Casual Listener

Will I get my money back if I cancel my subscription

user-removed

Not applicable

267 Views

1 replies

0 likes

  • 267 Views
  • 1 replies
  • 0 likes

Premium- 3 Month Plan Special

I recieve emails and ads through Spotify saying that you can get Premium for 3 months for only $0.99. When trying to do this online, my phone will tell me that Premium is still $9.99 per month. Am I missing something here? Can someone help me underst...

Casual Listener

I recieve emails and ads through Spotify saying that you can get Premium for 3 months for only $0.99. When trying to do this online, my phone will tell me that Premium is still $9.99 per month. Am I ...

Maxim

Spotify Star

364 Views

3 replies

0 likes

  • 364 Views
  • 3 replies
  • 0 likes

Price per song?

I'm just looking for a clear clarification, as a Premium user I can download songs and store them so I can listen to them offline, so far so good. Now since I pay for a monthly subscripion does this mean that I can pretty much download every and anys...

Newbie

I'm just looking for a clear clarification, as a Premium user I can download songs and store them so I can listen to them offline, so far so good. Now since I pay for a monthly subscripion does this ...

JamesHelps

Roadie

9888 Views

1 replies

0 likes

  • 9888 Views
  • 1 replies
  • 0 likes

Superuser Contribution Spotify connect geen verbinding

Premium betaald 0.99 op 01/06/2017 SPORTIFY P0289F3E74 met credit card, maar geen verbinding met andere aparaten.

Newbie

Premium betaald 0.99 op 01/06/2017 SPORTIFY P0289F3E74 met credit card, maar geen verbinding met andere aparaten.

user-removed

Not applicable

322 Views

1 replies

0 likes

  • 322 Views
  • 1 replies
  • 0 likes

Solved!! Student Account

If I get the offer of $0.99 for 3 months, can i still get the student offer after the offer expires?

Casual Listener

If I get the offer of $0.99 for 3 months, can i still get the student offer after the offer expires?

JamesHelps

Roadie

466 Views

4 replies

0 likes

  • 466 Views
  • 4 replies
  • 0 likes

Subscription

I bought a subcription for .99 for 3months and card was charge 9.99. I want to know why was I charge 9.99 instead of .99?

Casual Listener

I bought a subcription for .99 for 3months and card was charge 9.99. I want to know why was I charge 9.99 instead of .99?

JamesHelps

Roadie

227 Views

1 replies

0 likes

  • 227 Views
  • 1 replies
  • 0 likes

Superuser Contribution Ich bezahle doppelt für Premium und Family

MoinIch bezahle im Monat einmal 9,99€ für den Premium Account und einmal 14,99€ für Family wie kann das angehen das Spotify doppelt Geld von mir abbucht das geht schon über ein paar Monate so wie kann ich das ändern?

Newbie

Moin Ich bezahle im Monat einmal 9,99€ für den Premium Account und einmal 14,99€ für Family wie kann das angehen das Spotify doppelt Geld von mir abbucht das geht schon über ein paar Monate so wie k...

user-removed

Not applicable

799 Views

1 replies

0 likes

  • 799 Views
  • 1 replies
  • 0 likes

Porque no obtuve spotify premium si ya pague en el oxxo 1mes

me hicieron el cargo de la promocion 99 pesos por 3 meses el 5 de junio para premium y ayer ya no pude escuchar en modo premium. porque? que pasa?ya verifique mi cuenta y es la unica que tengo, ya cerre sesion y volvi a entrar, ya desinstale la app y...

Newbie

me hicieron el cargo de la promocion 99 pesos por 3 meses el 5 de junio para premium y ayer ya no pude escuchar en modo premium. porque? que pasa? ya verifique mi cuenta y es la unica que tengo, ya ...

200 Views

0 replies

0 likes

  • 200 Views
  • 0 replies
  • 0 likes

Superuser Contribution Premium satın alamıyorum / I can not buy Premium

TR: ülkem Türkiye sadece kart ile ödeme seçeneği var ve ben banka kartımı kullanıyorum ama ödeme gerçekleştiremiyorum banka sağlayıcımlada görüşme gerçekleştirdim ve hiçbir sorun olmadığını söyledi acaba kredi kartı olmadığı için banka kartı kullandı...

Newbie

TR: ülkem Türkiye sadece kart ile ödeme seçeneği var ve ben banka kartımı kullanıyorum ama ödeme gerçekleştiremiyorum banka sağlayıcımlada görüşme gerçekleştirdim ve hiçbir sorun olmadığını söyledi a...

user-removed

Not applicable

1008 Views

1 replies

0 likes

  • 1008 Views
  • 1 replies
  • 0 likes

Superuser Contribution It says insufficient balance but i checked and i have credit (Globe PH carrier)

I have double checked my credit balance and i was going to get the ₱129 3 months premium by using the payment method of Globe(carrier) credit. I've tried it 5 times already and it always says that i have insufficient credit even though i have ₱144 wo...

Newbie

I have double checked my credit balance and i was going to get the ₱129 3 months premium by using the payment method of Globe(carrier) credit. I've tried it 5 times already and it always says that i ...

user-removed

Not applicable

859 Views

1 replies

0 likes

  • 859 Views
  • 1 replies
  • 0 likes

Why I lost my premium acc

I already charge my credit card with the new promo of three months for only 9 pesos (here in Mexico) and I enjoy the benefits of premium account like 3 days because now my user doesn't show any of those benefits...

Newbie

I already charge my credit card with the new promo of three months for only 9 pesos (here in Mexico) and I enjoy the benefits of premium account like 3 days because now my user doesn't show any of th...

Mikelpz4

Newbie

225 Views

1 replies

0 likes

  • 225 Views
  • 1 replies
  • 0 likes

Solved!! I have been charged twice for a spotify e-gift

Hello, I have just purchased a 3 month e-gift for a friend and noticed I have been charged from my bank account and through paypal. I would like one refunded. Also to make it worse I was trying to introduce them to the service and noticed (after paym...

Music Fan

Hello,   I have just purchased a 3 month e-gift for a friend and noticed I have been charged from my bank account and through paypal. I would like one refunded.    Also to make it ...

JamesHelps

Roadie

300 Views

1 replies

0 likes

  • 300 Views
  • 1 replies
  • 0 likes

Two Accounts

I've had two accounts for years but thought that one of them had been discontinued. I just went on to look at my receipthistory, confused that money had left my account to learn that from September until now I've been paying for two Spotify offline a...

Newbie

I've had two accounts for years but thought that one of them had been discontinued. I just went on to look at my receipthistory, confused that money had left my account to learn that from September u...

JamesHelps

Roadie

188 Views

1 replies

0 likes

  • 188 Views
  • 1 replies
  • 0 likes

cant buy premium

I try to buy Spotify premium, it comes up with a message that says my card provider is having a bad day. I've tried this multiple times and the same error has popped up. And then when I try to buy it, spotify reserve money, but nothing change in my s...

Newbie

I try to buy Spotify premium, it comes up with a message that says my card provider is having a bad day. I've tried this multiple times and the same error has popped up. And then when I try to buy it...

JamesHelps

Roadie

200 Views

1 replies

0 likes

  • 200 Views
  • 1 replies
  • 0 likes

No puedo escuchar mi musica guardada por no see premium

Tenia cuenta premium y mi musica descargada en mi telefono, ahora que no soy premium no me deja reproducir la musica

Newbie

Tenia cuenta premium y mi musica descargada en mi telefono, ahora que no soy premium no me deja reproducir la musica

223 Views

0 replies

0 likes

  • 223 Views
  • 0 replies
  • 0 likes

Solved!! One month Premium

Premium is only for one year or also for one month? Thanks

Newbie

Premium is only for one year or also for one month? Thanks

LoganHelps

Composer

456 Views

3 replies

0 likes

  • 456 Views
  • 3 replies
  • 0 likes

Vodafone access

Hi, I was previously a premium subscriber. I have just got a new phone contract with Vodafone which includes 2 years subscription. I have checked my account and the subscription is live. However, i cannot access it using the android app? It keeps ask...

Newbie

Hi,   I was previously a premium subscriber.  I have just got a new phone contract with Vodafone which includes 2 years subscription.  I have checked my account and the subscription ...

JamesHelps

Roadie

258 Views

1 replies

0 likes

  • 258 Views
  • 1 replies
  • 0 likes