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Solved!! Duo/Family plan upgrade campaign issue

I am an existing Duo customer, and this evening I got an email from Spotify saying : “ Try Family for the next 2 months (at no extra cost) and go from 2 to 3 or more Premium accounts under one plan.”When I select to accept the offer and upgrade to Fa...

  • Music Fan
  • Susan_GP
  • Moderator
  • 5877 Views
  • 23 replies
  • 2 likes
  • 5877 Views
  • 23 replies
  • 2 likes

Multiple charges

I have checked my online banking as I was wondering why I, once again, have a charge from Spotify.I have 1 family subscription but have been charged for 3 family subscriptions since january. How do I get hold of customer service?

  • Newbie
  • I have checked my online banking as I was wondering why I, once again, have a charge from Spotify. I have 1 family subscription but have been charged for 3 family subscriptions since january. How do...
  • MattSuda
  • Spotify Star
  • 156 Views
  • 1 replies
  • 0 likes
  • 156 Views
  • 1 replies
  • 0 likes

multiple charges

Hi there,I was looking at my bank statements online and it says that I have been charged 5 times. 4 yesterday(April 24th) when I initially was trying to get my student discount, then once again today (25th). I hope Im not being charged 24.95 this mon...

  • Casual Listener
  • Hi there, I was looking at my bank statements online and it says that I have been charged 5 times. 4 yesterday(April 24th) when I initially was trying to get my student discount, then once agai...
  • Jacob
  • Community Legend
  • 295 Views
  • 5 replies
  • 0 likes
  • 295 Views
  • 5 replies
  • 0 likes

New credit card

I forgot to give new details. I have noe but the info says I will be debited May 25. Jow can I restart my account before that?

  • Newbie
  • I forgot to give new details. I have noe but the info says I will be debited May 25. Jow can I restart my account before that?
  • MattSuda
  • Spotify Star
  • 198 Views
  • 2 replies
  • 0 likes
  • 198 Views
  • 2 replies
  • 0 likes

Help with payments!!

The payments on my credit card are automatically set to 24 months and I have no idea how to change it to a single pay each month. Thank you in advance.

  • Newbie
  • The payments on my credit card are automatically set to 24 months and I have no idea how to change it to a single pay each month. Thank you in advance.
  • 127 Views
  • 0 replies
  • 0 likes
  • 127 Views
  • 0 replies
  • 0 likes

Payment failed with several credit cards

Suddently my premium subscription ended, I received an email and that same day my account was down to basic. I have tried paying again with my regular credit card but it mentions there is a problem with credit card or payment supplier, so I called my...

  • Visitor
  • Suddently my premium subscription ended, I received an email and that same day my account was down to basic. I have tried paying again with my regular credit card but it mentions there is a problem w...
  • Blarcat
  • Casual Listener
  • 162 Views
  • 1 replies
  • 0 likes
  • 162 Views
  • 1 replies
  • 0 likes

Solved!! I can't change my credit card for the payment

Hi,I no longer use the credit card i was using with spotify payment. When i go to the payment changing page the part where i enter my card info does not load. I've waited a lot and tried in on different browsers and devices including my lapop but not...

  • Casual Listener
  • Hi, I no longer use the credit card i was using with spotify payment. When i go to the payment changing page the part where i enter my card info does not load. I've waited a lot and tried in on diff...
  • Jacob
  • Community Legend
  • 295 Views
  • 1 replies
  • 0 likes
  • 295 Views
  • 1 replies
  • 0 likes

Superuser Contribution No premium service

I've been trying for a week nor now to buy the premium service with 3 separate cards all of which have been unable to be used due to the expiration date on the cards not being accepted.. I changed the format of entry of the date to every one possible...

  • Casual Listener
  • I've been trying for a week nor now to buy the premium service with 3 separate cards all of which have been unable to be used due to the expiration date on the cards not being accepted.. I changed th...
  • Tadkha
  • Casual Listener
  • 190 Views
  • 2 replies
  • 0 likes
  • 190 Views
  • 2 replies
  • 0 likes

PREMIUM TO FREE RANDOMLY???? help help help

My Premium account is all of a sudden free. I was listening to it fine in the morning on my way to work and then when I got back in at the end of the day to turn it on, it was free. I pay for it, cant find a number to call, and getting frustrated. He...

  • Newbie
  • My Premium account is all of a sudden free. I was listening to it fine in the morning on my way to work and then when I got back in at the end of the day to turn it on, it was free. I pay for it, can...
  • Bittencourt
  • Spotify Star
  • 357 Views
  • 2 replies
  • 0 likes
  • 357 Views
  • 2 replies
  • 0 likes

Superuser Contribution no puedo escuchar musica a pesar de ser premium

Lei en otro post que si queria escuchar musica en el extranjero por más de 14 dias tenia que ser premium... cosa que yo ya soy! Me dice que estoy fuera del plan lo cual es imposible. Por ende no entiendo porque no puedo escuchar musica mientras estoy...

  • Newbie
  • Lei en otro post que si queria escuchar musica en el extranjero por más de 14 dias tenia que ser premium... cosa que yo ya soy! Me dice que estoy fuera del plan lo cual es imposible. Por ende no enti...
  • ZullyB
  • Roadie
  • 220 Views
  • 1 replies
  • 0 likes
  • 220 Views
  • 1 replies
  • 0 likes

Superuser Contribution Premiun en pausa

Buenas noches soy de peru y soy usuario premium de spotify y este mes viaje a sao paulo brasil vuelvo en 2 meses a peru pero se me a puesto en pausa mi suscripcion como hago para que me den plazo 2 meses hasta que vuelva a peru y pague

  • Newbie
  • Buenas noches soy de peru y soy usuario premium de spotify y este mes viaje a sao paulo brasil vuelvo en 2 meses a peru pero se me a puesto en pausa mi suscripcion como hago para que me den plazo 2 m...
  • ZullyB
  • Roadie
  • 177 Views
  • 1 replies
  • 0 likes
  • 177 Views
  • 1 replies
  • 0 likes

HELP PLS

I cancel my premium subscription last month but spotify still trying to charge it to my credit card can anybody help me with a solution or any idea? In my account info appears that is free and give me the option to upgrade so i dont understand why is...

  • Casual Listener
  • I cancel my premium subscription last month but spotify still trying to charge it to my credit card can anybody help me with a solution or any idea? In my account info appears that is free and give m...
  • livie0727
  • Roadie
  • 155 Views
  • 3 replies
  • 0 likes
  • 155 Views
  • 3 replies
  • 0 likes

Solved!! Using Gift Card for first subscription

HelloI don't have any method for online payments, however I am able to obtain a gift card (retail).Can gift cards be used for your first subscription? I don't have to use a credit card / paypal for the first one, right?I just need to make sure before...

  • Newbie
  • Hello I don't have any method for online payments, however I am able to obtain a gift card (retail). Can gift cards be used for your first subscription? I don't have to use a credit card / paypal f...
  • Maxim
  • Spotify Star
  • 196 Views
  • 1 replies
  • 0 likes
  • 196 Views
  • 1 replies
  • 0 likes

Discount for High school students

So upload my debit card Information and I got charged but they nevers asked about my college info and and I'm not premium I can't listen to music on my account, but they charged me... please someone help me

  • Regular
  • So upload my debit card Information and I got charged but they nevers asked about my college info and and I'm not premium I can't listen to music on my account, but they charged me... please someone ...
  • Maxim
  • Spotify Star
  • 205 Views
  • 3 replies
  • 0 likes
  • 205 Views
  • 3 replies
  • 0 likes

my credit card charged twice

hi,i got premium student edition 2 days ago. i sent my student document to sheerid and my credit card charged once. and today 30 minutes ago i got mail from sheerid and "Status verified". then i clicked that link at mail. i got an error and says ther...

  • Newbie
  • hi, i got premium student edition 2 days ago. i sent my student document to sheerid and my credit card charged once. and today 30 minutes ago i got mail from sheerid and "Status verified". then i cl...
  • Tom
  • Community Legend
  • 175 Views
  • 1 replies
  • 0 likes
  • 175 Views
  • 1 replies
  • 0 likes

Superuser Contribution Me hicieron doble cargo a la tarjeta al activar Premium estudiantes

Al hacer el formulario me hicieron uno el domingo de 49 pesos, hoy me llego el de confirmacion y al darle clic me marcaba que lo intentara de nuevo, meti los datos nuevamente y me cobraron otra vez 49 pesos

  • Newbie
  • Al hacer el formulario me hicieron uno el domingo de 49 pesos, hoy me llego el de confirmacion y al darle clic me marcaba que lo intentara de nuevo, meti los datos nuevamente y me cobraron otra vez 4...
  • ZullyB
  • Roadie
  • 193 Views
  • 1 replies
  • 0 likes
  • 193 Views
  • 1 replies
  • 0 likes

If I already pay and I have not been upgraded premiun, why?

yesterday y pay with my credit car the students account and now in the morning i learn a message from the banck say me that the payment is ok , and i still being a free user , why ? or what can i do ?

  • Newbie
  • yesterday y pay with my credit car the students account and now in the morning i learn a message from the banck say me that the payment is ok , and i still being a free user , why ? or what can i do ?
  • MattSuda
  • Spotify Star
  • 199 Views
  • 1 replies
  • 0 likes
  • 199 Views
  • 1 replies
  • 0 likes

Strangers joined my family subscription - how?! And what do I do?

I just found four strangers had somehow joined my family subscription. I have no idea how and I haven't been able to find any help about this topic at all. Can I report them to Spotify? I have their names and email addresses. I documented them before...

  • Newbie
  • I just found four strangers had somehow joined my family subscription. I have no idea how and I haven't been able to find any help about this topic at all.   Can I report them to Spotify?...
  • MattSuda
  • Spotify Star
  • 265 Views
  • 1 replies
  • 0 likes
  • 265 Views
  • 1 replies
  • 0 likes

Problemas com plano familiar

Faço parte de um plano familiar e moramos no mesmo endereço, o Spotify esta falando que eu moro em outro endereço, onde eu corrigo esse erro?

  • Newbie
  • Faço parte de um plano familiar e moramos no mesmo endereço, o Spotify esta falando que eu moro em outro endereço, onde eu corrigo esse erro?
  • MattSuda
  • Spotify Star
  • 173 Views
  • 1 replies
  • 0 likes
  • 173 Views
  • 1 replies
  • 0 likes

Changing payment date

I signed up for Spotify premium with a student discount yesterday so now my monthly billing date will be on 24th of everything. I get paid on 28th so would like to change it to that. Does anyone know if I cancel it today then resubscribe on 28th will...

  • Newbie
  • I signed up for Spotify premium with a student discount yesterday so now my monthly billing date will be on 24th of everything. I get paid on 28th so would like to change it to that. Does anyone know...
  • MattSuda
  • Spotify Star
  • 372 Views
  • 2 replies
  • 0 likes
  • 372 Views
  • 2 replies
  • 0 likes

Problem with student subscription [+brazil]

Hello there, good morning. Im finding trouble to finalize my student subscription. Here on Brazil we dont have the automatic SHEERID verification. So i applied for the manual, and received the email confirming my student permission on feb/20. So toda...

  • Newbie
  • Hello there, good morning.   Im finding trouble to finalize my student subscription.   Here on Brazil we dont have the automatic SHEERID verification. So i applied for the manual, and r...
  • MattSuda
  • Spotify Star
  • 182 Views
  • 1 replies
  • 0 likes
  • 182 Views
  • 1 replies
  • 0 likes