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Solved!! Duo/Family plan upgrade campaign issue

I am an existing Duo customer, and this evening I got an email from Spotify saying : “ Try Family for the next 2 months (at no extra cost) and go from 2 to 3 or more Premium accounts under one plan.”When I select to accept the offer and upgrade to Fa...

  • Music Fan
  • Susan_GP
  • Moderator
  • 6139 Views
  • 23 replies
  • 2 likes
  • 6139 Views
  • 23 replies
  • 2 likes

Headspace trial current premium user

I am a current premium user of 5 years, how do I add this free trial to my account?

  • Casual Listener
  • I am a current premium user of 5 years, how do I add this free trial to my account?
  • Mull3t
  • Casual Listener
  • 226 Views
  • 2 replies
  • 0 likes
  • 226 Views
  • 2 replies
  • 0 likes

Nao foi possivel confirmar que voce e o titular moram no mesmo endereço

Estava num plano familiar, pediram para confirmar o cep novamente ou iriam tornar a conta free, eu confirmei o cep cadastrado novamente e ainda assim depois de 7 dias minha conta virou free dizendo que nao foi possivel confirmar, tentei confirmar nov...

  • Newbie
  • Estava num plano familiar, pediram para confirmar o cep novamente ou iriam tornar a conta free, eu confirmei o cep cadastrado novamente e ainda assim depois de 7 dias minha conta virou free dizendo q...
  • Bittencourt
  • Spotify Star
  • 609 Views
  • 3 replies
  • 0 likes
  • 609 Views
  • 3 replies
  • 0 likes

Superuser Contribution Me cobraron mas de 1 vez Premium

Buen día, necesito ayuda.Ayer quise contratar Premium para estudiantes y se quedó pendiente mi aprobación, ya me mandaron el correo.Pero en la tarjeta me hicieron 4 veces el cargo, y la verdad ahorita no me puedo permitir gastar eso.Y mi cuenta aún s...

  • Newbie
  • Buen día, necesito ayuda. Ayer quise contratar Premium para estudiantes y se quedó pendiente mi aprobación, ya me mandaron el correo. Pero en la tarjeta me hicieron 4 veces el cargo, y la verdad ah...
  • FabianS_Bogota
  • Roadie
  • 541 Views
  • 1 replies
  • 0 likes
  • 541 Views
  • 1 replies
  • 0 likes

Solved!! already payed and didn't receive premium

I've already payed for Spotify premium and didn't receive what I've payed for. They say on the website that they are having difficulties with it. But if they knew that since April 23, why did they let me pay for it?Please solve the problemPaguei pelo...

  • Casual Listener
  • I've already payed for Spotify premium and didn't receive what I've payed for. They say on the website that they are having difficulties with it. But if they knew that since April 23, why did they le...
  • SAESAR267
  • Casual Listener
  • 508 Views
  • 3 replies
  • 0 likes
  • 508 Views
  • 3 replies
  • 0 likes

Superuser Contribution Premium no funciona

Trate de hacerme premium con la opción de estudiante meti los numeros de mi tarjeta, me hicieron el cargo y no se hizo premium

  • Newbie
  • Trate de hacerme premium con la opción de estudiante meti los numeros de mi tarjeta, me hicieron el cargo y no se hizo premium
  • FabianS_Bogota
  • Roadie
  • 510 Views
  • 1 replies
  • 0 likes
  • 510 Views
  • 1 replies
  • 0 likes

Study abroad

HelloI am a Spotify premium user from SwitzerlandAt the moment I stay for 3 month in Canada for a language study.Even though I want to change the country to canada, because otherwise I cant use my Spotify anymore, i still want to pay with my swiss cr...

  • Casual Listener
  • Hello I am a Spotify premium user from Switzerland At the moment I stay for 3 month in Canada for a language study. Even though I want to change the country to canada, because otherwise I cant u...
  • Robert_W
  • Community Legend
  • 867 Views
  • 5 replies
  • 0 likes
  • 867 Views
  • 5 replies
  • 0 likes

Can't update my payment information

Hi, I'm having problems updating my account payment information.The website won't recognize my credit card information, my card it's even enabled for online purchases but I still can't update my information.Plase help me, thank you.- Amanda M.

  • Casual Listener
  • Hi, I'm having problems updating my account payment information. The website won't recognize my credit card information, my card it's even enabled for online purchases but I still can't update my in...
  • KatesHere
  • Community Legend
  • 308 Views
  • 5 replies
  • 0 likes
  • 308 Views
  • 5 replies
  • 0 likes

Cancel a Suscription Payment

So I had a trial for 2 months and it finished on april 25th, I linked the account with my facebook page so I checked the status of my subscription on april 24th and it said it was the free subscription already so I didn't change the card info and all...

  • Newbie
  • So I had a trial for 2 months and it finished on april 25th, I linked the account with my facebook page so I checked the status of my subscription on april 24th and it said it was the free subscripti...
  • Robert_W
  • Community Legend
  • 159 Views
  • 1 replies
  • 0 likes
  • 159 Views
  • 1 replies
  • 0 likes

Family Premium

My sister and I . We are a flight attendant. So can we get the Family plan. We live in the same place. But we are in different places all the time

  • Newbie
  • My sister and I . We are a flight attendant. So can we get the Family plan. We live in the same place. But we are in different places all the time
  • MattSuda
  • Spotify Star
  • 192 Views
  • 1 replies
  • 0 likes
  • 192 Views
  • 1 replies
  • 0 likes

New phone and lost my premium account

Hello, I got a new phone (iPhone 6plus to iPhone 7 plus) and when I logged into my Spotify account it was no longer premium and most of my saved music was gone. Any help??

  • Newbie
  • Hello, I got a new phone (iPhone 6plus to iPhone 7 plus) and when I logged into my Spotify account it was no longer premium and most of my saved music was gone. Any help??
  • Maxim
  • Spotify Star
  • 372 Views
  • 1 replies
  • 0 likes
  • 372 Views
  • 1 replies
  • 0 likes

30 day premium trial not working

I signed up and added my cc info for the 30 day premium trial but I'm still getting ads and not able to flip through music. What's up?

  • Casual Listener
  • I signed up and added my cc info for the 30 day premium trial but I'm still getting ads and not able to flip through music. What's up?
  • MattSuda
  • Spotify Star
  • 221 Views
  • 3 replies
  • 0 likes
  • 221 Views
  • 3 replies
  • 0 likes

Gift Card Issues

First and foremost, hi! Formalities out of the way, I've been having an issue with the gift card I bought. I bought two gift cards (€30 & €10 - one for me, one for my mother). The ten euros one, I haven't tried out yet, due to her not being home. The...

  • Newbie
  • First and foremost, hi!   Formalities out of the way, I've been having an issue with the gift card I bought. I bought two gift cards (€30 & €10 - one for me, one for my mother). The ten eu...
  • MattSuda
  • Spotify Star
  • 178 Views
  • 1 replies
  • 0 likes
  • 178 Views
  • 1 replies
  • 0 likes

dos meses seguidos, me cobran doble marzo/2017 y abril 2017

Me cobran dos meses seguidos. el mes de marzo y el mes de abril. por favor solucionar el problema y devolver el dinero.

Sin título 1.png Sin título 2.png
  • Newbie
  • Me cobran dos meses seguidos. el mes de marzo y el mes de abril. por favor solucionar el problema y devolver el dinero.
  • MattSuda
  • Spotify Star
  • 189 Views
  • 1 replies
  • 0 likes
  • 189 Views
  • 1 replies
  • 0 likes

Charged twice for Premium Family Account

Hello there,yesterday Spotify asked me to update my payment settings, to be able to continue using my account. I did so and today I noticed that the fee was paid twice (yesterday and today). It must have been due to a technical problem. How can I get...

  • Visitor
  • Hello there, yesterday Spotify asked me to update my payment settings, to be able to continue using my account. I did so and today I noticed that the fee was paid twice (yesterday and today). It mus...
  • anushrafa
  • Newbie
  • 241 Views
  • 2 replies
  • 0 likes
  • 241 Views
  • 2 replies
  • 0 likes

Öğrenci indirimi

Bu indirimi görünce kart bilgilerimi girdim ve devam ete bastim ve üniversitelilere ozel oldugunu ogrendim bu sayfa neden boyle diye iki dafa daha ayni sekilde kart bilgilerimi girdim ama premiumun sartlarina uyamamama ragmen lise okuyorum odeme almi...

  • Newbie
  • Bu indirimi görünce kart bilgilerimi girdim ve devam ete bastim ve üniversitelilere ozel oldugunu ogrendim bu sayfa neden boyle diye iki dafa daha ayni sekilde kart bilgilerimi girdim ama premiumun s...
  • MattSuda
  • Spotify Star
  • 200 Views
  • 1 replies
  • 0 likes
  • 200 Views
  • 1 replies
  • 0 likes

Canceled my payment but it never ended and i was charged

I canceled my payment on the 22nd but I guess it didn't process correctly, now my bank account is over charged and I need a refund from the 24th, unfortunately I can't get in contact with anyone from spotify to help me so I need this fixed asap

  • Newbie
  • I canceled my payment on the 22nd but I guess it didn't process correctly, now my bank account is over charged and I need a refund from the 24th, unfortunately I can't get in contact with anyone from...
  • kejt_
  • Community Legend
  • 232 Views
  • 1 replies
  • 0 likes
  • 232 Views
  • 1 replies
  • 0 likes

Student Discount

Hi,I am a Premium user who just discovered the student discount so I cancelled my current Premium subscription and signed up again using the student discount. Will my new premium subscription still go through? Also, how long does it take for Spotify ...

  • Newbie
  • Hi, I am a Premium user who just discovered the student discount so I cancelled my current Premium subscription and signed up again using the student discount. Will my new premium subscrip...
  • MattSuda
  • Spotify Star
  • 787 Views
  • 3 replies
  • 1 likes
  • School
  • 787 Views
  • 3 replies
  • 1 likes

Premium from PS3

One question, if I pay my monthly subscription from my PS3, does the service cost me $ 6.99 monthly?

  • Casual Listener
  • One question, if I pay my monthly subscription from my PS3, does the service cost me $ 6.99 monthly?    
  • Bittencourt
  • Spotify Star
  • 499 Views
  • 5 replies
  • 0 likes
  • 499 Views
  • 5 replies
  • 0 likes

Solved!! Payment issue

Hi, I think something went wrong with the monthly payment of our Spotify Family account. Now all our accounts are switched to Spotify Free. I guess that happens automatically when a payment fails. Should I just wait until the collection of payment do...

  • Newbie
  • Hi,   I think something went wrong with the monthly payment of our Spotify Family account. Now all our accounts are switched to Spotify Free. I guess that happens automatically when a payment ...
  • MattSuda
  • Spotify Star
  • 320 Views
  • 1 replies
  • 0 likes
  • 320 Views
  • 1 replies
  • 0 likes

In the upgrade dor Premium account, when I click in "continue" the page stay rendering and hangs.

Hello, I have been trying for several weeks to do the premium subscription for Spotify, however in the section where I type my data and click continue, the page is rendered for hours without response and hangs. Can you help?

  • Casual Listener
  • Hello, I have been trying for several weeks to do the premium subscription for Spotify, however in the section where I type my data and click continue, the page is rendered for hours without response...
  • MattSuda
  • Spotify Star
  • 297 Views
  • 4 replies
  • 0 likes
  • 297 Views
  • 4 replies
  • 0 likes