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Solved!! Duo/Family plan upgrade campaign issue

I am an existing Duo customer, and this evening I got an email from Spotify saying : “ Try Family for the next 2 months (at no extra cost) and go from 2 to 3 or more Premium accounts under one plan.”When I select to accept the offer and upgrade to Fa...

  • Music Fan
  • Susan_GP
  • Moderator
  • 4191 Views
  • 23 replies
  • 2 likes
  • 4191 Views
  • 23 replies
  • 2 likes

gift card won't work

i redeemed my giftcard but when i go on my app it says i don't have premium. i've tried restarting the app and even restarting my phone but it's not working

  • Newbie
  • i redeemed my giftcard but when i go on my app it says i don't have premium. i've tried restarting the app and even restarting my phone but it's not working
  • MattSuda
  • Spotify Star
  • 121 Views
  • 1 replies
  • 0 likes
  • 121 Views
  • 1 replies
  • 0 likes

Trouble with paying

Today I was traying to pay mi account spotify, many many times, it's so strange because I could do it normally. But after a few minutes I checked my salary statement and I was surprised because on the website appeared as payment was made for four tim...

  • Casual Listener
  • Today I was traying to pay mi account spotify, many many times, it's so strange because I could do it normally. But after a few minutes I checked my salary statement and I was surprised because on th...
  • SPARK2DAY
  • Casual Listener
  • 163 Views
  • 2 replies
  • 0 likes
  • 163 Views
  • 2 replies
  • 0 likes

Hey there. Introduce yourself and your music.

hey con ninguna tarjeta quiere agarrar spotify que hago? sin embargo aparece una leyenda de ups "

  • Newbie
  • hey con ninguna tarjeta quiere agarrar spotify que hago? sin embargo  aparece una leyenda de ups "
  • itu_
  • Community Legend
  • 101 Views
  • 1 replies
  • 0 likes
  • 101 Views
  • 1 replies
  • 0 likes

cuenta premium spotify

Quiero cancelar La Cuenta Premium de Spotify Como lo Puedo Hacer 

  • Newbie
  • Quiero cancelar La Cuenta Premium de Spotify Como lo Puedo Hacer 
  • itu_
  • Community Legend
  • 115 Views
  • 1 replies
  • 0 likes
  • 115 Views
  • 1 replies
  • 0 likes

No me deja unirme a plan familiar

Hola mi hermano me envio la invitacion de plan familiar y dice que las direcciones no coinciden, pero es que a el nunca le pidieron la direccion completa, y si vivimos en la misma direccion Como le hago?

  • Newbie
  • Hola mi hermano me envio la invitacion de plan familiar y dice que las direcciones no coinciden, pero es que a el nunca le pidieron la direccion completa, y si vivimos en la misma direccion  Co...
  • itu_
  • Community Legend
  • 199 Views
  • 1 replies
  • 0 likes
  • 199 Views
  • 1 replies
  • 0 likes

Singtel spotify premiun doesn't link to my spotify premium

Hi I Have subscribed a singtel spotify premium and it doesn't link to my previous subscription of my spotify premium. I have contacted singtel helpdesk, and they email to spotify for advice and they advice me to terminate all my account with spotify ...

  • Newbie
  • Hi I Have subscribed a singtel spotify premium and it doesn't link to my previous subscription of my spotify premium. I have contacted singtel helpdesk, and they email to spotify for advice and they ...
  • itu_
  • Community Legend
  • 875 Views
  • 1 replies
  • 0 likes
  • 875 Views
  • 1 replies
  • 0 likes

Todavia no se me hace premium

Pagué en Oxxo y según que en 24 horas se hacía premium ya van más de 48 horas y todavía

  • Newbie
  • Pagué en Oxxo y según que en 24 horas se hacía premium ya van más de 48 horas y todavía
  • itu_
  • Community Legend
  • 110 Views
  • 1 replies
  • 0 likes
  • 110 Views
  • 1 replies
  • 0 likes

I have premium but features won't work.

So I have spotify premium but premium features wont work. I cant pick what song I want only shuffle, My account says i have premium until april 4th but i cant actually use it apparently. I recently changed my payment method to a new card before my su...

  • Newbie
  • So I have spotify premium but premium features wont work. I cant pick what song I want only shuffle, My account says i have premium until april 4th but i cant actually use it apparently. I recently c...
  • MattSuda
  • Spotify Star
  • 180 Views
  • 2 replies
  • 0 likes
  • 180 Views
  • 2 replies
  • 0 likes

Problem with gift card

Hello, I have a problem with my payment. I'd been using spotify premium for 3 months for which I'd paid 99 cents. After 3 months it should have, obviously, ended but it hasn't even though i haven't paid anything for it because there was no money left...

  • Newbie
  • Hello, I have a problem with my payment. I'd been using spotify premium for 3 months for which I'd paid 99 cents. After 3 months it should have, obviously, ended but it hasn't even though i haven't p...
  • MattSuda
  • Spotify Star
  • 175 Views
  • 1 replies
  • 0 likes
  • 175 Views
  • 1 replies
  • 0 likes

New phone no premium but money taken!

Spotify premium worked on windows phone and laptop but not on new I phone 6s money taken by Spotify today!

  • Newbie
  • Spotify premium worked on windows phone and laptop but not on new I phone 6s money taken by Spotify today!
  • MattSuda
  • Spotify Star
  • 147 Views
  • 1 replies
  • 0 likes
  • 147 Views
  • 1 replies
  • 0 likes

Solved!! Premium

Hello, I would like to know how I can change my monthly premium plan for an annual one.

  • Newbie
  • Hello, I would like to know how I can change my monthly premium plan for an annual one.
  • MattSuda
  • Spotify Star
  • 158 Views
  • 1 replies
  • 0 likes
  • 158 Views
  • 1 replies
  • 0 likes

I can't download premium

Hello, i try to download spotify premium since weeks and every time I write the data of my postpay I can not go ahead with payment because he says i did not write the expiration month. But it's not true. It give me the same problem with all my cards....

  • Newbie
  • Hello, i try to download spotify premium since weeks and every time I write the data of my postpay I can not go ahead with payment because he says i did not write the expiration month. But it's not t...
  • MattSuda
  • Spotify Star
  • 368 Views
  • 1 replies
  • 0 likes
  • 368 Views
  • 1 replies
  • 0 likes

Suscripción

Hola, en el resumen de mi tarjeta de crédito me debitan dos veces el monto de suscripción, verifique que no tenga dos cuentas anexadas a mi tarjeta, me pueden ayudar??? Gracias

  • Newbie
  • Hola, en el resumen de mi tarjeta de crédito me debitan dos veces el monto de suscripción, verifique que no tenga dos cuentas anexadas a mi tarjeta, me pueden ayudar??? Gracias
  • MattSuda
  • Spotify Star
  • 121 Views
  • 1 replies
  • 0 likes
  • 121 Views
  • 1 replies
  • 0 likes

Re: Premium problem

Hi I am supposed to get premium with my phone plan, I accidentally entered an email I used once for a free trial, so now I don't have premium, and I can't press on any songs I have to shuffle I can't download any songs! I'd like to know how to reset ...

  • Newbie
  • Hi I am supposed to get premium with my phone plan, I accidentally entered an email I used once for a free trial, so now I don't have premium, and I can't press on any songs I have to shuffle I can't...
  • MattSuda
  • Spotify Star
  • 144 Views
  • 1 replies
  • 0 likes
  • 144 Views
  • 1 replies
  • 0 likes

Setting up premium family account - password doesnt work - spotify help non existent

trying to resolve why password as additional family member does not work - unable to get help......... great way to send your customers to the competition

  • Newbie
  • trying to resolve why password as additional family member does not work - unable to get help......... great way to send your customers to the competition  
  • MattSuda
  • Spotify Star
  • 188 Views
  • 1 replies
  • 0 likes
  • 188 Views
  • 1 replies
  • 0 likes

Monthly charge?

I just noticed on my bank account that Spotify USA is charging me $10.59 monthly but both my account and my husbands account says we have Spotify Free?? Please help identify which account is being charged and then reimburse us for this monthly transa...

  • Casual Listener
  • I just noticed on my bank account that Spotify USA is charging me $10.59 monthly but both my account and my husbands account says we have Spotify Free?? Please help identify which account is being ch...
  • KatesHere
  • Community Legend
  • 343 Views
  • 5 replies
  • 1 likes
  • 343 Views
  • 5 replies
  • 1 likes

Can my wife use my Spotify

I have a Spotify account I pay 9.99 a month for. Can my wife also use Spotify or would I need to pay more?

  • Newbie
  • I have a Spotify account I pay 9.99 a month for. Can my wife also use Spotify or would I need to pay more?
  • KatesHere
  • Community Legend
  • 1127 Views
  • 2 replies
  • 0 likes
  • 1127 Views
  • 2 replies
  • 0 likes

Solved!! Upgrade from premium to family

Hi, I have a £9.99 premium account, and my last payment was made in the last few days I wish to upgrade to family account at £14.99, but I don't wanat to be charged twice. Can anyone advise how to upgrade without waiting until next month? There doesn...

  • Casual Listener
  • Hi, I have a £9.99 premium account, and my last payment was made in the last few days   I wish to upgrade to family account at £14.99, but I don't wanat to be charged twice.   Can anyon...
  • Maxim
  • Spotify Star
  • 274 Views
  • 3 replies
  • 0 likes
  • 274 Views
  • 3 replies
  • 0 likes

Payment plan

If I had premium and then switched onto my family's family plan. Will I still be charged for my premium or do I need to go onto my account and cancel it before accepting my family plan

  • Newbie
  • If I had premium and then switched onto my family's family plan. Will I still be charged for my premium or do I need to go onto my account and cancel it before accepting my family plan
  • Maxim
  • Spotify Star
  • 124 Views
  • 1 replies
  • 0 likes
  • 124 Views
  • 1 replies
  • 0 likes

Spotify charged me 0,19 Euro

Hello, Im using spotify premium (9,99 Euro/Month) and on Monday i got charged 0,19 Euro.Why was there a discount of 19 cents? I havent used something special than i usually use. Can you help me? Have i misread something? Greetings

  • Casual Listener
  • Hello,   Im using spotify premium (9,99 Euro/Month) and on Monday i got charged 0,19 Euro. Why was there a discount of 19 cents? I havent used something special than i usually use.   C...
  • itu_
  • Community Legend
  • 249 Views
  • 3 replies
  • 0 likes
  • 249 Views
  • 3 replies
  • 0 likes