Solved!! Cancel subscription and get a refund
I dont use Spotify enough to pay for a subscription I'm going to cancel subscription
Regular
195230 Views
123 replies
12 likes
- 195230 Views
- 123 replies
- 12 likes
Help Wizard
Step 1
Type in your question below and we'll check to see what answers we can find...
Loading article...
Submitting...
If you couldn't find any answers in the previous step then we need to post your question in the community and wait for someone to respond. You'll be notified when that happens.
Simply add some detail to your question and refine the title if needed, choose the relevant category, then post.
Just quickly...
Before we can post your question we need you to quickly make an account (or sign in if you already have one).
Don't worry - it's quick and painless! Just click below, and once you're logged in we'll bring you right back here and post your question. We'll remember what you've already typed in so you won't have to do it again.
FAQs
Please see below the most popular frequently asked questions.
Loading article...
Loading faqs...
Ongoing Issues
Please see below the current ongoing issues which are under investigation.
Loading issue...
Loading ongoing issues...
Help categories
Account & Payment
Using Spotify
Listen Everywhere
Ask here for help with Premium, payments and trials.
Forum Posts
Solved!! Duo/Family plan upgrade campaign issue
I am an existing Duo customer, and this evening I got an email from Spotify saying : “ Try Family for the next 2 months (at no extra cost) and go from 2 to 3 or more Premium accounts under one plan.”When I select to accept the offer and upgrade to Fa...
Newbie
22184 Views
28 replies
4 likes
- 22184 Views
- 28 replies
- 4 likes
How to subscribe for premium using ITunes Gift Card?
Hi I'm super confused and I'm so unsure of how to subscribe for premium using ITunes Gift Card. Some people say it is possible and there are some way. However, the thing is that I can't see the the word "subscription" after I log in into my Icloud...
Hi I'm super confused and I'm so unsure of how to subscribe for premium using ITunes Gift Card. Some people say it is possible and there are some way. However, the thing is that I can't see the the w...
Spotify Star
171 Views
1 replies
0 likes
- 171 Views
- 1 replies
- 0 likes
Solved!! Still getting charged after cancelling
Help! I closed my Spotify account because I could not find out how to stop getting charged after declining a paid subscription. I am still getting charged and am thinking of cancelling my credit card to make it stop! Any suggestions?
Help! I closed my Spotify account because I could not find out how to stop getting charged after declining a paid subscription. I am still getting charged and am thinking of cancelling my credit card...
Spotify Star
535 Views
7 replies
0 likes
- 535 Views
- 7 replies
- 0 likes
Solved!! Both on iphone and android same account
I'm thinking about getting Premium, but I've got both an iphone and an android. Is the same account valid for both devices?
I'm thinking about getting Premium, but I've got both an iphone and an android. Is the same account valid for both devices?
Casual Listener
287 Views
2 replies
0 likes
- 287 Views
- 2 replies
- 0 likes
Solved!! Discount for High school students help
Okay, so i was trying to buy the high school discount but what i didn't was that you need to be a high school student... I am currently going on the "Boarding school" Svenstrup efterskole but it didn't take that so i just took a random high school an...
Okay, so i was trying to buy the high school discount but what i didn't was that you need to be a high school student... I am currently going on the "Boarding school" Svenstrup efterskole but it didn...
Spotify Star
234 Views
1 replies
0 likes
- 234 Views
- 1 replies
- 0 likes
Subscription
I cant subscribe by means of using smart load.
I cant subscribe by means of using smart load.
133 Views
0 replies
0 likes
- 133 Views
- 0 replies
- 0 likes
I never bought premium, so I decieded to get the 0,99€ offer
hey there, every time I click on the 0,99€ offer and pay with pay pal,it returns to the offer page and nothing happend.No transaction, no premium.I tried this on other devices but nothing happend.
hey there, every time I click on the 0,99€ offer and pay with pay pal, it returns to the offer page and nothing happend. No transaction, no premium. I tried this on other devices but nothing happe...
Spotify Star
147 Views
1 replies
0 likes
- 147 Views
- 1 replies
- 0 likes
Solved!! Additional charge / Cargo adicional
Hace 2 días (lunes) me suscribí a Spotify Premium por 0.99 soles, sin embargo, me han hecho un cargo adicional de $ 0.30 a mi tarjeta. Quisiera saber a que se debe eso? This Monday I subscribed to Spotify Premium for 0.99 soles, however, I have been ...
Hace 2 días (lunes) me suscribí a Spotify Premium por 0.99 soles, sin embargo, me han hecho un cargo adicional de $ 0.30 a mi tarjeta. Quisiera saber a que se debe eso? This Monday I subscri...
Spotify Star
273 Views
1 replies
0 likes
- 273 Views
- 1 replies
- 0 likes
increase of montly payment for premium membership without my consent
I am a member of Premium Family since the beginning of this year. I had agreed to pay about 15 TL per month. Spotify increased the payment to 20 TL without my approval. I think they had to ask first then raise,
I am a member of Premium Family since the beginning of this year. I had agreed to pay about 15 TL per month. Spotify increased the payment to 20 TL without my approval. I think they had to ask first ...
Spotify Star
194 Views
1 replies
0 likes
- 194 Views
- 1 replies
- 0 likes
Charged twice but only one receipt showing
There were two charges put to my card when I started Premium for Students. I put in my card information and then it took me to the step where you create a profile with your name, college, birth date. After inputing that information I hit submit a few...
There were two charges put to my card when I started Premium for Students. I put in my card information and then it took me to the step where you create a profile with your name, college, birth date....
Community Legend
255 Views
1 replies
0 likes
- 255 Views
- 1 replies
- 0 likes
Superuser Contribution Mi cuenta Premium quito a mis familiares
Estoy pagando una cuenta premium y tenia a mis familiares, recibí un correo donde tenían que actualizar sus datos, nunca pudieron arreglar esa sugerencia, los quitó y ahora les envío correo o el enlace y tampoco les permite agregarse a mi cuenta. Nec...
Estoy pagando una cuenta premium y tenia a mis familiares, recibí un correo donde tenían que actualizar sus datos, nunca pudieron arreglar esa sugerencia, los quitó y ahora les envío correo o el enla...
Newbie
284 Views
2 replies
0 likes
- 284 Views
- 2 replies
- 0 likes
Premium paid but acc still free
Hi, i paid premium offer(R$1,99) using credit card, its already charged and already got email from spotify confirming the payment, but my account still "Free".
Hi, i paid premium offer(R$1,99) using credit card, its already charged and already got email from spotify confirming the payment, but my account still "Free".
Spotify Star
338 Views
5 replies
0 likes
- 338 Views
- 5 replies
- 0 likes
Assinei premium e ainda continuo free
Assinei o premium descontaram no cartão e ainda continuo free
Assinei o premium descontaram no cartão e ainda continuo free
Spotify Star
274 Views
1 replies
0 likes
- 274 Views
- 1 replies
- 0 likes
Premium
My premium account doesn't work. The payment is all done. And I have logged out and in again. But it still doesn't work. What now?
My premium account doesn't work. The payment is all done. And I have logged out and in again. But it still doesn't work. What now?
Community Legend
260 Views
2 replies
1 likes
- 260 Views
- 2 replies
- 1 likes
Been paying for months
I must have signed up for a 99 cent month with my credit card but it kept charging and it has been months since I've even logged in and I didn't realize until it took my last $10 yesterday. Would I be able to get at least my last month refund?
I must have signed up for a 99 cent month with my credit card but it kept charging and it has been months since I've even logged in and I didn't realize until it took my last $10 yesterday. Would I b...
Community Legend
178 Views
1 replies
0 likes
- 178 Views
- 1 replies
- 0 likes
Resubbing after moving to another country - lost of Premium account?
Hi everyone! I am wondering something about my Premium account: I subbscribed for 1 year, but will move soon to another country (quite far; not the same library).I checked, and if I want to change the country of residence in my account, I have to giv...
Hi everyone! I am wondering something about my Premium account: I subbscribed for 1 year, but will move soon to another country (quite far; not the same library). I checked, and if I want t...
Spotify Star
707 Views
5 replies
0 likes
- 707 Views
- 5 replies
- 0 likes
Can not purchase 3 Months for 99 Cents option
I never had spotify premium before nor did I use any free trials or so. I tried to buy it in several browsers but it does not work for me It is stuck on this screen whenever I try to purchase it
I never had spotify premium before nor did I use any free trials or so. I tried to buy it in several browsers but it does not work for me It is stuck on this screen whenever I try t...
Spotify Star
415 Views
6 replies
0 likes
- 415 Views
- 6 replies
- 0 likes
Premium - error
Hello,I am not able to became premium. I tried to pay but there is always an error it says in the fill out page.. i checked it is all corret. Someone can help ??
Hello, I am not able to became premium. I tried to pay but there is always an error it says in the fill out page.. i checked it is all corret. Someone can help ??
Roadie
287 Views
1 replies
0 likes
- 287 Views
- 1 replies
- 0 likes
Downgrade
Helo I need a down grade asap
Helo I need a down grade asap
Spotify Star
146 Views
1 replies
0 likes
- 146 Views
- 1 replies
- 0 likes
I canceled my subscription and I'm still getting charged
I've gone through all the quick links Spotify has to figure out how I can stop getting charged for Spotify after I've canceled. I don't have any other accounts, I only had one and every time I check to see if I still have premium it tells me I'm on t...
I've gone through all the quick links Spotify has to figure out how I can stop getting charged for Spotify after I've canceled. I don't have any other accounts, I only had one and every time I check ...
Community Legend
152 Views
1 replies
0 likes
- 152 Views
- 1 replies
- 0 likes
Issues Paying for Student Premium
I've recently had to get a new debit card and have been prompted to update my payment details. But everytime I try to enter my new card information I receive a message that says "Oops, seems your card or payment provider is having a bad day. Don't wo...
I've recently had to get a new debit card and have been prompted to update my payment details. But everytime I try to enter my new card information I receive a message that says "Oops, seems your car...
Newbie
145 Views
1 replies
0 likes
- 145 Views
- 1 replies
- 0 likes