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Please see below the current ongoing issues which are under investigation.

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Subscriptions

Ask here for help with Premium, payments and trials.

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Forum Posts

Solved!! Cancel subscription and get a refund

I dont use Spotify enough to pay for a subscription I'm going to cancel subscription

Visitor

Lucifermorningstar

Regular

194957 Views

123 replies

12 likes

  • 194957 Views
  • 123 replies
  • 12 likes

Solved!! Duo/Family plan upgrade campaign issue

I am an existing Duo customer, and this evening I got an email from Spotify saying : “ Try Family for the next 2 months (at no extra cost) and go from 2 to 3 or more Premium accounts under one plan.”When I select to accept the offer and upgrade to Fa...

Music Fan

TiBlack

Newbie

22176 Views

28 replies

4 likes

  • 22176 Views
  • 28 replies
  • 4 likes

premium for work

Do you have a premium plan for work that employees can use?What's the price? What's the max number of individuals who can use this?

Visitor

Do you have a premium plan for work that employees can use? What's the price? What's the max number of individuals who can use this?

Maxim

Spotify Star

209 Views

1 replies

0 likes

  • 209 Views
  • 1 replies
  • 0 likes

Solved!! Tried To Renew Individual Premium But Accidentally Paid For Premium Duo

PlanIndividual Premium (originally); accidentally charged for Premium DuoCountryPhilippines DeviceMacBook Pro (M2)Operating SystemmacOS Sonoma 14.3.1 My Question or IssueI was supposed to renew my subscription plan for Individual Premium but I accide...

Casual Listener

Plan Individual Premium (originally); accidentally charged for Premium Duo Country Philippines   Device MacBook Pro (M2) Operating System macOS Sonoma 14.3.1   My Question or Issu...

earlygrey

Casual Listener

378 Views

4 replies

0 likes

  • 378 Views
  • 4 replies
  • 0 likes

suscripción premium

les comento mi problema, no pude pagar mi plan premium y me lo pusieron automáticamente al plan gratis, cuando quise volver a contratar el plan individual premium no me dejaba, me sale error en el pago, que intenté nuevamente, cambie de tarjeta o cam...

Casual Listener

les comento mi problema, no pude pagar mi plan premium y me lo pusieron automáticamente al plan gratis, cuando quise volver a contratar el plan individual premium no me dejaba, me sale error en el pa...

Billy-J

Spotify Star

383 Views

3 replies

0 likes

  • 383 Views
  • 3 replies
  • 0 likes

Why I can't use the students discount?

I tried to have the students discount but I can't. The web page don't load and it shows the error 404.

Casual Listener

I tried to have the students discount but I can't. The web page don't load and it shows the error 404.

Billy-J

Spotify Star

394 Views

5 replies

0 likes

  • 394 Views
  • 5 replies
  • 0 likes

Solved!!Superuser Contribution Error when trying to switch to family plan

PlanPremium IndividualCountry USA DeviceMacbookOperating SystemVentura 13.2.1 My Question or IssueI am trying to switch from a Premium Individual plan to a Premium Family plan (I would be the owner). I keep getting an error - "error Oops! Something w...

Casual Listener

Plan Premium Individual Country  USA   Device Macbook Operating System Ventura 13.2.1   My Question or Issue I am trying to switch from a Premium Individual plan to a Premiu...

Ivelina

Moderator

669 Views

5 replies

0 likes

  • 669 Views
  • 5 replies
  • 0 likes

Superuser Contribution Premium with Hulu (student) trouble activating

PlanPremium StudentCountryUSDeviceiPhone 14 My Question or IssueMy Premium student account shows that I have spotify with free Hulu. My account page shows both Spotify and Hulu as active, but I can not get Hulu to work. When I click "Start Watching" ...

Visitor

Plan Premium Student Country US Device iPhone 14   My Question or Issue My Premium student account shows that I have spotify with free Hulu. My account page shows both Spotify and Hulu a...

Ivelina

Moderator

278 Views

2 replies

0 likes

  • 278 Views
  • 2 replies
  • 0 likes

Am able to share audiobooks I've already purchased with my duo partner?

I just got Spotify Duo today and I wanted to know if I am able to share audiobooks I've already purchased with my duo partner or if they need to buy it again.

Visitor

I just got Spotify Duo today and I wanted to know if I am able to share audiobooks I've already purchased with my duo partner or if they need to buy it again.

Rericks4

Newbie

4274 Views

5 replies

0 likes

  • 4274 Views
  • 5 replies
  • 0 likes

Superuser Contribution Issue with playing some musics in my playlist after my card declined once.

I have Issue with playing some musics in my playlist after my card declined once and successed to make a payment after fullfill my bank account after 3~4 days from scheduled payment date. I repeatedly have this problem after the case that I have forg...

Visitor

I have Issue with playing some musics in my playlist after my card declined once and successed to make a payment after fullfill my bank account after 3~4 days from scheduled payment date. I repeate...

Ivelina

Moderator

189 Views

1 replies

0 likes

  • 189 Views
  • 1 replies
  • 0 likes

My country isn't listed

In reside in St Maarten and it's not listed, but I am interested in a Premium Duo account

Visitor

In reside in St Maarten and it's not listed, but I am interested in a Premium Duo account

Billy-J

Spotify Star

186 Views

1 replies

0 likes

  • 186 Views
  • 1 replies
  • 0 likes

I do Not want a DJ on my account

A DJ keeps showing up on my acct I do not want any part of this premium only and nothing else

Visitor

A DJ keeps showing up on my acct I do not want any part of this premium only and nothing else

Billy-J

Spotify Star

195 Views

1 replies

0 likes

  • 195 Views
  • 1 replies
  • 0 likes

comment se desinscrire de spotify

je me suis inscrit sur un nouveau compte ce matin car je n'arrivait pas a me connecter a mon compte premium,je voudrais supprimer ce nouveau compte et retrouver l'ancien.est ce clair?

Visitor

je me suis inscrit sur un nouveau compte ce matin car je n'arrivait pas a me connecter a mon compte premium,je voudrais supprimer ce nouveau compte et retrouver l'ancien.est ce clair?

Billy-J

Spotify Star

205 Views

1 replies

0 likes

  • 205 Views
  • 1 replies
  • 0 likes

Solved!! After joining a family Premium, how do I cancel my previous Premium plan?

I've had my own premium plan for years. Now I've joined a family plan that my spouse manages. Do I need to cancel my previous plan to avoid double billing or does that happen automatically?

Visitor

I've had my own premium plan for years. Now I've joined a family plan that my spouse manages. Do I need to cancel my previous plan to avoid double billing or does that happen automatically?

AdamDamon

Spotify Star

1121 Views

1 replies

1 likes

  • 1121 Views
  • 1 replies
  • 1 likes

I paid my premium suscription but it doesnt work

Last Saturday, I paid for my premium subscription, my credit card was charged, but the premium subscription was not activated, and the email confirmation never arrived. How can I activate my subscription?Thank you.

Newbie

Last Saturday, I paid for my premium subscription, my credit card was charged, but the premium subscription was not activated, and the email confirmation never arrived. How can I activate my subscrip...

osornios

Spotify Star

202 Views

1 replies

0 likes

  • 202 Views
  • 1 replies
  • 0 likes

I an getting ads on my Premium subscription

I bought the Premium plan and am getting ads. Make it stop

Visitor

I bought the Premium plan and am getting ads. Make it stop

Maxim

Spotify Star

178 Views

1 replies

0 likes

  • 178 Views
  • 1 replies
  • 0 likes

Paying for duo but not using it, would like refund

I have been paying for Spotify Premium Duo for a long time (maybe over a year) and sending the link to my husband to join. Every time he tries the link it says error. This seems like a rip off, but life gets so busy we keep saying we’ll get to the bo...

Casual Listener

I have been paying for Spotify Premium Duo for a long time (maybe over a year) and sending the link to my husband to join. Every time he tries the link it says error. This seems like a rip off, but l...

Maxim

Spotify Star

288 Views

3 replies

0 likes

  • 288 Views
  • 3 replies
  • 0 likes