Solved!! Cancel subscription and get a refund
I dont use Spotify enough to pay for a subscription I'm going to cancel subscription
- 194957 Views
- 123 replies
- 12 likes
Type in your question below and we'll check to see what answers we can find...
Loading article...
Submitting...
If you couldn't find any answers in the previous step then we need to post your question in the community and wait for someone to respond. You'll be notified when that happens.
Simply add some detail to your question and refine the title if needed, choose the relevant category, then post.
Before we can post your question we need you to quickly make an account (or sign in if you already have one).
Don't worry - it's quick and painless! Just click below, and once you're logged in we'll bring you right back here and post your question. We'll remember what you've already typed in so you won't have to do it again.
Please see below the most popular frequently asked questions.
Loading article...
Loading faqs...
Please see below the current ongoing issues which are under investigation.
Loading issue...
Loading ongoing issues...
Ask here for help with Premium, payments and trials.
Start a topicI dont use Spotify enough to pay for a subscription I'm going to cancel subscription
I am an existing Duo customer, and this evening I got an email from Spotify saying : “ Try Family for the next 2 months (at no extra cost) and go from 2 to 3 or more Premium accounts under one plan.”When I select to accept the offer and upgrade to Fa...
Do you have a premium plan for work that employees can use?What's the price? What's the max number of individuals who can use this?
Visitor
Do you have a premium plan for work that employees can use? What's the price? What's the max number of individuals who can use this?
Maxim
Spotify Star
209 Views
1 replies
0 likes
PlanIndividual Premium (originally); accidentally charged for Premium DuoCountryPhilippines DeviceMacBook Pro (M2)Operating SystemmacOS Sonoma 14.3.1 My Question or IssueI was supposed to renew my subscription plan for Individual Premium but I accide...
Casual Listener
Plan Individual Premium (originally); accidentally charged for Premium Duo Country Philippines Device MacBook Pro (M2) Operating System macOS Sonoma 14.3.1 My Question or Issu...
earlygrey
Casual Listener
378 Views
4 replies
0 likes
les comento mi problema, no pude pagar mi plan premium y me lo pusieron automáticamente al plan gratis, cuando quise volver a contratar el plan individual premium no me dejaba, me sale error en el pago, que intenté nuevamente, cambie de tarjeta o cam...
Casual Listener
les comento mi problema, no pude pagar mi plan premium y me lo pusieron automáticamente al plan gratis, cuando quise volver a contratar el plan individual premium no me dejaba, me sale error en el pa...
Billy-J
Spotify Star
383 Views
3 replies
0 likes
I tried to have the students discount but I can't. The web page don't load and it shows the error 404.
Casual Listener
I tried to have the students discount but I can't. The web page don't load and it shows the error 404.
Billy-J
Spotify Star
394 Views
5 replies
0 likes
PlanPremium IndividualCountry USA DeviceMacbookOperating SystemVentura 13.2.1 My Question or IssueI am trying to switch from a Premium Individual plan to a Premium Family plan (I would be the owner). I keep getting an error - "error Oops! Something w...
Casual Listener
Plan Premium Individual Country USA Device Macbook Operating System Ventura 13.2.1 My Question or Issue I am trying to switch from a Premium Individual plan to a Premiu...
Ivelina
Moderator
669 Views
5 replies
0 likes
Listening to my music I’m still getting the ads
Visitor
Listening to my music I’m still getting the ads
Noah
Spotify Star
373 Views
1 replies
0 likes
What can I do
Aguardando resposta
PlanPremium StudentCountryUSDeviceiPhone 14 My Question or IssueMy Premium student account shows that I have spotify with free Hulu. My account page shows both Spotify and Hulu as active, but I can not get Hulu to work. When I click "Start Watching" ...
Visitor
Plan Premium Student Country US Device iPhone 14 My Question or Issue My Premium student account shows that I have spotify with free Hulu. My account page shows both Spotify and Hulu a...
Ivelina
Moderator
278 Views
2 replies
0 likes
I just got Spotify Duo today and I wanted to know if I am able to share audiobooks I've already purchased with my duo partner or if they need to buy it again.
Visitor
I just got Spotify Duo today and I wanted to know if I am able to share audiobooks I've already purchased with my duo partner or if they need to buy it again.
Rericks4
Newbie
4274 Views
5 replies
0 likes
I have Issue with playing some musics in my playlist after my card declined once and successed to make a payment after fullfill my bank account after 3~4 days from scheduled payment date. I repeatedly have this problem after the case that I have forg...
Visitor
I have Issue with playing some musics in my playlist after my card declined once and successed to make a payment after fullfill my bank account after 3~4 days from scheduled payment date. I repeate...
Ivelina
Moderator
189 Views
1 replies
0 likes
In reside in St Maarten and it's not listed, but I am interested in a Premium Duo account
Visitor
In reside in St Maarten and it's not listed, but I am interested in a Premium Duo account
Billy-J
Spotify Star
186 Views
1 replies
0 likes
A DJ keeps showing up on my acct I do not want any part of this premium only and nothing else
Visitor
A DJ keeps showing up on my acct I do not want any part of this premium only and nothing else
Billy-J
Spotify Star
195 Views
1 replies
0 likes
je me suis inscrit sur un nouveau compte ce matin car je n'arrivait pas a me connecter a mon compte premium,je voudrais supprimer ce nouveau compte et retrouver l'ancien.est ce clair?
Visitor
je me suis inscrit sur un nouveau compte ce matin car je n'arrivait pas a me connecter a mon compte premium,je voudrais supprimer ce nouveau compte et retrouver l'ancien.est ce clair?
Billy-J
Spotify Star
205 Views
1 replies
0 likes
I've had my own premium plan for years. Now I've joined a family plan that my spouse manages. Do I need to cancel my previous plan to avoid double billing or does that happen automatically?
Visitor
I've had my own premium plan for years. Now I've joined a family plan that my spouse manages. Do I need to cancel my previous plan to avoid double billing or does that happen automatically?
AdamDamon
Spotify Star
1121 Views
1 replies
1 likes
Last Saturday, I paid for my premium subscription, my credit card was charged, but the premium subscription was not activated, and the email confirmation never arrived. How can I activate my subscription?Thank you.
Newbie
Last Saturday, I paid for my premium subscription, my credit card was charged, but the premium subscription was not activated, and the email confirmation never arrived. How can I activate my subscrip...
osornios
Spotify Star
202 Views
1 replies
0 likes
I bought the Premium plan and am getting ads. Make it stop
Visitor
I bought the Premium plan and am getting ads. Make it stop
Maxim
Spotify Star
178 Views
1 replies
0 likes
Cambié de plan pero no se actualiza como realizó el cambio de plan en mi cuenta
Visitor
Cambié de plan pero no se actualiza como realizó el cambio de plan en mi cuenta
Anyk17
Spotify Star
172 Views
1 replies
0 likes
I have been paying for Spotify Premium Duo for a long time (maybe over a year) and sending the link to my husband to join. Every time he tries the link it says error. This seems like a rip off, but life gets so busy we keep saying we’ll get to the bo...
Casual Listener
I have been paying for Spotify Premium Duo for a long time (maybe over a year) and sending the link to my husband to join. Every time he tries the link it says error. This seems like a rip off, but l...
Maxim
Spotify Star
288 Views
3 replies
0 likes