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Solved!! Duo/Family plan upgrade campaign issue

I am an existing Duo customer, and this evening I got an email from Spotify saying : “ Try Family for the next 2 months (at no extra cost) and go from 2 to 3 or more Premium accounts under one plan.”When I select to accept the offer and upgrade to Fa...

  • Music Fan
  • Susan_GP
  • Moderator
  • 5339 Views
  • 23 replies
  • 2 likes
  • 5339 Views
  • 23 replies
  • 2 likes

Change region of gift card

My mum bought me a Spotify gift card from amazon.com but I live in France so the code doesn't work. How can I transfer this gift card to France?

  • Casual Listener
  • My mum bought me a Spotify gift card from amazon.com but I live in France so the code doesn't work. How can I transfer this gift card to France?
  • Julwer
  • Casual Listener
  • 451 Views
  • 2 replies
  • 0 likes
  • 451 Views
  • 2 replies
  • 0 likes

Por qué en la aplicación no se actualiza el pago?

En el sitio web ya se hizo el pago y aparece el recibo, pero en los dispositivos me sigue marcando que realice el pago. (Ya me hicieron el cargo)

  • Visitor
  • En el sitio web ya se hizo el pago y aparece el recibo, pero en los dispositivos me sigue marcando que realice el pago. (Ya me hicieron el cargo)
  • Jose_M
  • Spotify Star
  • 110 Views
  • 1 replies
  • 0 likes
  • 110 Views
  • 1 replies
  • 0 likes

PREMIUM ACCOUNT CHANGE

Helloi HAVE CHANGED TO THE PREMIUM DUO BUT I KEEP GETTING NOTIFICATIONS THAT MY PREMIUM ACCOUNT PAYMENT IS DUE.. SHOULD I IGNORE?

  • Visitor
  • Hello i HAVE CHANGED TO THE PREMIUM DUO BUT I KEEP GETTING NOTIFICATIONS THAT MY PREMIUM ACCOUNT PAYMENT IS DUE.. SHOULD I IGNORE?
  • Jose_M
  • Spotify Star
  • 180 Views
  • 1 replies
  • 0 likes
  • 180 Views
  • 1 replies
  • 0 likes

How can I turn off recurring billing without access to my account?

After i changed my phone i don't remember my password to google spotify and other apps.And my question is can i turn of reccurring billing without access to account. I am logged in this account on my Xbox.

  • Visitor
  • After i changed my phone i don't remember my password to google spotify and other apps. And my question is can i turn of reccurring billing without access to account. I am logged in this account on ...
  • Jose_M
  • Spotify Star
  • 177 Views
  • 1 replies
  • 0 likes
  • 177 Views
  • 1 replies
  • 0 likes

How to add to duo account

I have free spotify account registered in Belgium (moved from another country). My husband have a premium account, all payment methods are from different country. Now, he bought duo account, wrote his Belgian adress, invited me, but I cant join even ...

  • Visitor
  • I have free spotify account registered in Belgium (moved from another country). My husband have a premium account, all payment methods are from different country. Now, he bought duo account, wrote hi...
  • Maxim
  • Spotify Star
  • 152 Views
  • 1 replies
  • 0 likes
  • 152 Views
  • 1 replies
  • 0 likes

Quero saber como peço reembolso, qual link, email ou número de whatsapp?

Quero saber como peço reembolso, qual link, email ou número de whatsapp? Fiz o pacote universitário mas estou com um celular que desliga toda hora sozinho celular está com defeito, então vai ser impossível de eu usar o meu plano, portanto quero reemb...

  • Newbie
  • Quero saber como peço reembolso, qual link, email ou número de whatsapp? Fiz o pacote universitário mas estou com um celular que desliga toda hora sozinho celular está com defeito, então vai ser imp...
  • Jose_M
  • Spotify Star
  • 110 Views
  • 1 replies
  • 0 likes
  • 110 Views
  • 1 replies
  • 0 likes

Solved!! Credit Card payment form wont load [Brasil]

Country: BrasilDevice: Desktop computerOperating System: Windows 10 Pro 21H2 Im trying to subscribe to the monthly plan "Premium Individual", but when i select the Credit Card payment option, the loading indicator is showed, but the form never loads!...

  • Casual Listener
  • Country: Brasil Device: Desktop computer Operating System: Windows 10 Pro 21H2   Im trying to subscribe to the monthly plan "Premium Individual", but when i select the Credit Card payment op...
  • Bittencourt
  • Spotify Star
  • 334 Views
  • 8 replies
  • 0 likes
  • Credit Card
    Subscription Credit Card payment problem
    Subscription Issue
    subscription payment
  • 334 Views
  • 8 replies
  • 0 likes

Nem újul meg a csomagom

Igénybe vettem a premium egyéni csomagot az ingyenes első hónappal. Nem mondtam le, mêgis az egy hónap letelte után nem folytatódott az előfizetésem, és újat sem tudok vásárolni. Mi lehet a probléma?

  • Visitor
  • Igénybe vettem a premium egyéni csomagot az ingyenes első hónappal. Nem mondtam le, mêgis az egy hónap letelte után nem folytatódott az előfizetésem, és újat sem tudok vásárolni. Mi lehet a probléma?
  • Jose_M
  • Spotify Star
  • 119 Views
  • 1 replies
  • 0 likes
  • 119 Views
  • 1 replies
  • 0 likes

Superuser Contribution I'm premium and there is Ads in the middle of a podcast ? What's going on?

I was listening to a podcast, and now there are ads in the middle of the podcast. That's SO ANNOYING. What's going on ??? The idea of paying for the premium service is not to hear ANNOYING ads. PlanPremium

  • Casual Listener
  • I was listening to a podcast, and now there are ads in the middle of the podcast. That's SO ANNOYING. What's going on ??? The idea of paying for the premium service is not to hear ANNOYING ads. ...
  • Memekin
  • Casual Listener
  • 215 Views
  • 2 replies
  • 0 likes
  • Ads-premium accounts
  • 215 Views
  • 2 replies
  • 0 likes

monthly membership fee is more expensive than regular membership

monthly membership fee is 29.99TL and 3-month membership fee is 95.99TL. 3 months membership is more expensive than regular membership. Why is it 6TL expensive when it should be cheap?

  • Newbie
  • monthly membership fee is 29.99TL and 3-month membership fee is 95.99TL. 3 months membership is more expensive than regular membership. Why is it 6TL expensive when it should be cheap?
  • Jose_M
  • Spotify Star
  • 209 Views
  • 1 replies
  • 0 likes
  • 209 Views
  • 1 replies
  • 0 likes

Why cant i upgrade to spotify premium?

When i try to upgrade from a free to a family account it lets me put all my information in but when i hit pay it just loads for a bit and says "The payment failed. Please try again, use a different payment card or a different payment method. Go to ou...

  • Visitor
  • When i try to upgrade from a free to a family account it lets me put all my information in but when i hit pay it just loads for a bit and says "The payment failed. Please try again, use a different p...
  • Jose_M
  • Spotify Star
  • 278 Views
  • 1 replies
  • 0 likes
  • 278 Views
  • 1 replies
  • 0 likes

Superuser Contribution Hey, I payed for a premium and deleted the app and got it, it wasn't workin

Before I deleted the app I got a link with a family plan thing which I entered and then the premium features stopped working and then i deleted the app, then got it again and got my account and my premium wasn't working

  • Visitor
  • Before I deleted the app I got a link with a family plan thing which I entered and then the premium features stopped working and then i deleted the app, then got it again and got my account and my pr...
  • Lyubka
  • Moderator
  • 140 Views
  • 1 replies
  • 0 likes
  • 140 Views
  • 1 replies
  • 0 likes

Fiz uma conta duo pra usar com meu namorado mas ele não consegue entrar

PlanPremium DuoCountryBrasil My Question or IssueEu e meu namorado começamos a morar juntos a pouco tempo e mudei meu premium pra duo pra ele poder usar tb, antes ele tava num premium com o pai dele. ele não ta conseguindo entrar no meu pq diz que el...

  • Newbie
  •   Plan Premium Duo Country Brasil   My Question or Issue Eu e meu namorado começamos a morar juntos a pouco tempo e mudei meu premium pra duo pra ele poder usar tb, antes ele tava nu...
  • Bittencourt
  • Spotify Star
  • 181 Views
  • 1 replies
  • 0 likes
  • 181 Views
  • 1 replies
  • 0 likes

Superuser Contribution I pop aged the £13.99 for premium & on the app it’s still saying I haven’t?

I payed the £14 for my premium duos and on the app i’m still getting the popup saying that I haven’t payed it. What do I do?

  • Visitor
  • I payed the £14 for my premium duos and on the app i’m still getting the popup saying that I haven’t payed it. What do I do?
  • AlejaR
  • Moderator
  • 101 Views
  • 1 replies
  • 0 likes
  • 101 Views
  • 1 replies
  • 0 likes

Old account still getting charged can’t log in

My old account is still getting charged and I can’t log in as I can’t remember the password

  • Visitor
  • My old account is still getting charged and I can’t log in as I can’t remember the password
  • kaworu_bloodpaw
  • Roadie
  • 123 Views
  • 1 replies
  • 0 likes
  • 123 Views
  • 1 replies
  • 0 likes