Type in your question below and we'll check to see what answers we can find...
Loading article...
Submitting...
If you couldn't find any answers in the previous step then we need to post your question in the community and wait for someone to respond. You'll be notified when that happens.
Simply add some detail to your question and refine the title if needed, choose the relevant category, then post.
Before we can post your question we need you to quickly make an account (or sign in if you already have one).
Don't worry - it's quick and painless! Just click below, and once you're logged in we'll bring you right back here and post your question. We'll remember what you've already typed in so you won't have to do it again.
Ask here for help with Premium, payments and trials.
We have a Premium Family Plan. My husband is trying to listen to an Audiobook but he got cut off because apparently there are only a certain number of hours per month you can listen? Other than the fact that this makes zero sense (WHY???) I am trying...
Visitor
130812 Views
69 replies
10 likes
What are the actual differences between the Basic Individual plan and the premium ones? Looks like it might be the access to the audiobooks, but spotify doesn't make it clear.
Moderator
62802 Views
87 replies
4 likes
I dont use Spotify enough to pay for a subscription I'm going to cancel subscription
Newbie
242602 Views
149 replies
13 likes
Me and my wife do live in Germany and Switzerland. I do use Premium in Germany and want to add her. However her main cell phone is a Swiss number even if we live together most of the time in Germany. Does this work with Duo that she can use her Swiss...
Me and my wife do live in Germany and Switzerland. I do use Premium in Germany and want to add her. However her main cell phone is a Swiss number even if we live together most of the time in Germany....
Moderator
1455 Views
4 replies
1 likes
Hi,I recently checked my banking account as a monthly financial checking habit. I then realized I had been charged $1,22 on the day that I purchased Premium account, which is questioning since I had been informed by Spotify that I will be charged on ...
Hi, I recently checked my banking account as a monthly financial checking habit. I then realized I had been charged $1,22 on the day that I purchased Premium account, which is questioning sin...
Moderator
324 Views
1 replies
0 likes
Bonjour Je ne parviens pas à m'inscrire avec les identifiants de Bouygues Télécom chez qui j'ai souscris à l'abonnement Premium. L'application m identifie comme un abonnement gratuit avec de la publicité Bouygues Télécom m'a dit de vous contacter pou...
Bonjour Je ne parviens pas à m'inscrire avec les identifiants de Bouygues Télécom chez qui j'ai souscris à l'abonnement Premium. L'application m identifie comme un abonnement gratuit avec de l...
Moderator
679 Views
1 replies
0 likes
it's not working, I've tried my card my sim card everything but it's not getting paid, it's say free plan, I've wanted to charge my premium plan and it's not charged
it's not working, I've tried my card my sim card everything but it's not getting paid, it's say free plan, I've wanted to charge my premium plan and it's not charged
Spotify Star
491 Views
1 replies
0 likes
Die Eröffnung eines polnischen Bankkontos setzt voraus, dass eine Aufenthaltserlaubnis (bis zu 3 Jahren) erteilt wurde.Allein mit der Registrierung als Wohnsitz Polen gibt es kein polnisches Bankkonto!
Die Eröffnung eines polnischen Bankkontos setzt voraus, dass eine Aufenthaltserlaubnis (bis zu 3 Jahren) erteilt wurde. Allein mit der Registrierung als Wohnsitz Polen gibt es kein polnisches Bankko...
Spotify Star
287 Views
1 replies
0 likes
Once I downloaded the mobile app it does not recognize that I signed up for the premium subscription and keeps playing Spotify free
Once I downloaded the mobile app it does not recognize that I signed up for the premium subscription and keeps playing Spotify free
Spotify Star
235 Views
1 replies
0 likes
I'm getting the error "Your payment method and country don't match" even though my country is set to the UAE and I am using a UAE card.
I'm getting the error "Your payment method and country don't match" even though my country is set to the UAE and I am using a UAE card.
Spotify Star
648 Views
3 replies
0 likes
PlanPremiumCountryIndia I was planning to take the yearly Premium offer which is 1189 and it will save 359. But 119*12-1189=239. Is there some mistake?
Plan Premium Country India I was planning to take the yearly Premium offer which is 1189 and it will save 359. But 119*12-1189=239. Is there some mistake?
Spotify Star
2030 Views
1 replies
0 likes
I just got ads while listening to a music playlist.
I just got ads while listening to a music playlist.
Spotify Star
3115 Views
13 replies
0 likes
In una mail, Spotify mi comunica che il mio pagamento è stato rifiutato e che se non aggiorno i miei dati di pagamento entro il 10.02.2024 mi verranno addebitati costi di chiusura di 49,99 euro. Ma è possibile? Sul mio account risulta che il prossimo...
In una mail, Spotify mi comunica che il mio pagamento è stato rifiutato e che se non aggiorno i miei dati di pagamento entro il 10.02.2024 mi verranno addebitati costi di chiusura di 49,99 euro. Ma è...
Moderator
552 Views
3 replies
0 likes
PlanPremiumCountryItalyDeviceMacbook Pro late 2012Operating SystemiOS 10 My Question or IssueHi everyone, I've just received an email that not ends "spotify.com", in which there is a Payment failure. They ask me to update and confirm my Premium payme...
Plan Premium Country Italy Device Macbook Pro late 2012 Operating System iOS 10 My Question or Issue Hi everyone, I've just received an email that not ends "spotify.com", in which th...
Casual Listener
6981 Views
2 replies
0 likes
Salutations,Il m'est impossible de passer mon abonnement de Premium (actuellement depuis des années) à Duo. Je le fais depuis l'application Android, je sélectionne le nouvel abonnement et clique ensuite sur suivant, et cela me dit que le paiement n'e...
Salutations, Il m'est impossible de passer mon abonnement de Premium (actuellement depuis des années) à Duo. Je le fais depuis l'application Android, je sélectionne le nouvel abonnement et clique ...
Moderator
969 Views
6 replies
0 likes
Hello - I purchased premium duo, paid. Sent a link to my partner and there was a country mismatch bc I was logged in with my FB and lived in a different country years ago. Now I can no longer retrieve my subscription or even re-purchase. Also, is the...
Hello - I purchased premium duo, paid. Sent a link to my partner and there was a country mismatch bc I was logged in with my FB and lived in a different country years ago. Now I can no longer ret...
Roadie
261 Views
1 replies
0 likes
Depuis novembre 2023 j'ai changé d'offre : passer d'un premium a un duo avec ma fille.( Tarif plus avantageux que 2 premium). Pourquoi je suis encore débité d'un abonnement premium.? Comment se faire rembourser ?
Depuis novembre 2023 j'ai changé d'offre : passer d'un premium a un duo avec ma fille.( Tarif plus avantageux que 2 premium). Pourquoi je suis encore débité d'un abonnement premium.? Comment se f...
Moderator
387 Views
1 replies
0 likes
I had purchased an annual subscription using a gift card, which will expire in October. I would like to add more people to my membership. Is it possible to only pay the difference or to get a refund on the remaining amount of money of my gift card?
I had purchased an annual subscription using a gift card, which will expire in October. I would like to add more people to my membership. Is it possible to only pay the difference or to get a refund ...
Moderator
653 Views
1 replies
1 likes
HiI just tried to sign up directly with Spotify for a 3 month trial and its asking to enter a code to validate the offer, however no code is being sent to my emails address. Now if I try and juts Log On to Spotify I juts land on the Validate Code pag...
Hi I just tried to sign up directly with Spotify for a 3 month trial and its asking to enter a code to validate the offer, however no code is being sent to my emails address. Now if I try and juts L...
Roadie
490 Views
1 replies
0 likes
me llego un pago de una cuenta vieja que no uso y aparte nunca puse mis datos ahi y me aparecio esto Se ha realizado una compra INTERNACIONAL por $ 4.550 en Spotify Stockholm SE asociado a su tarjeta terminada en **** el día 27/01/2024 a las 20:11 ...
me llego un pago de una cuenta vieja que no uso y aparte nunca puse mis datos ahi y me aparecio esto Se ha realizado una compra INTERNACIONAL por $ 4.550 en Spotify <Snip - Moderator Edit> Stoc...
Moderator
466 Views
1 replies
0 likes
I tried to upgrade from free to duo on my spotify account, I live in Spain at the moment and used paypal + my spanish bank account to pay, but maybe my paypal is based in france? It said that the bank and the country are not the same BUT I got debite...
I tried to upgrade from free to duo on my spotify account, I live in Spain at the moment and used paypal + my spanish bank account to pay, but maybe my paypal is based in france? It said that the ban...
Moderator
382 Views
1 replies
0 likes
i wanted to buy spotify premium but it said i needed a state (which aren't in my country) but when i tried to change it from the colonizer country (quite common to have). The country which im currently in doesn't show up, only the colonizer country.
i wanted to buy spotify premium but it said i needed a state (which aren't in my country) but when i tried to change it from the colonizer country (quite common to have). The country which im current...
Moderator
388 Views
1 replies
0 likes
PlanPremiumCountryBelgium AND France DeviceAllOperating SystemTested on Windows 11, Android 10 My Question or IssueI moved to Belgium some time ago but my payment is still on my French card.I want to switch to a family plan but I cannot invite member...
Plan Premium Country Belgium AND France Device All Operating System Tested on Windows 11, Android 10 My Question or Issue I moved to Belgium some time ago but my payment is s...
Spotify Star
518 Views
3 replies
0 likes
