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Forum Posts

Solved!! Duo/Family plan upgrade campaign issue

I am an existing Duo customer, and this evening I got an email from Spotify saying : “ Try Family for the next 2 months (at no extra cost) and go from 2 to 3 or more Premium accounts under one plan.”When I select to accept the offer and upgrade to Fa...

  • Music Fan
  • Susan_GP
  • Moderator
  • 10196 Views
  • 23 replies
  • 2 likes
  • 10196 Views
  • 23 replies
  • 2 likes

Superuser Contribution Unable to log into hulu from spotify student plan

Trying to log into a Hulu account that is paid via a Spotify student plan but it will not activate and is asking to purchase a subscription.

  • Visitor
  • Trying to log into a Hulu account that is paid via a Spotify student plan but it will not activate and is asking to purchase a subscription.
  • Eni
  • Moderator
  • 198 Views
  • 1 replies
  • 0 likes
  • 198 Views
  • 1 replies
  • 0 likes

Superuser Contribution Facebook log in not working

PlanPremiumCountryCanada DeviceGoogle Pixel 6 proOperating SystemWindows 10 My Question or IssueMy spotify premium account was linked to my facebook account. For the last few days, the facebook log in isn't working. I tried logging in with the email ...

Airmina_0-1686672376904.png
  • Newbie
  • Plan Premium Country Canada   Device Google Pixel 6 pro Operating System Windows 10   My Question or Issue My spotify premium account was linked to my facebook account. For the l...
  • Eni
  • Moderator
  • 160 Views
  • 1 replies
  • 0 likes
  • 160 Views
  • 1 replies
  • 0 likes

help to subscribe to premium without free week.

When I try to subscribe it tells me that I have already used a free month of service but I would like to resubscribe.

  • Visitor
  • When I try to subscribe it tells me that I have already used a free month of service but I would like to resubscribe.
  • Maxim
  • Spotify Star
  • 112 Views
  • 1 replies
  • 0 likes
  • 112 Views
  • 1 replies
  • 0 likes

Superuser Contribution hola quiero hacerme premium y cuando ingreso mi tarjeta me rechaza el pago

hola quiero hacerme premium y cuando ingreso mi tarjeta me rechaza el pago y me dice que intente con otro metodo de pago, tengo una tarjeta de credito visa que tiene saldo pero no me deja. ¿Tienes que poder hacer compras internacionales con mi tarjet...

  • Visitor
  • hola quiero hacerme premium y cuando ingreso mi tarjeta me rechaza el pago y me dice que intente con otro metodo de pago, tengo una tarjeta de credito visa que tiene saldo pero no me deja. ¿Tienes qu...
  • Eni
  • Moderator
  • 138 Views
  • 1 replies
  • 0 likes
  • 138 Views
  • 1 replies
  • 0 likes

Superuser Contribution Cannot update payment details

I am trying to update my payment details, but whenever I click on the "Update payment", it reloads the same page. There is an error here - I have tried on both safari and chrome and cannot update payment details.Spotify is asking me to update since m...

  • Newbie
  • I am trying to update my payment details, but whenever I click on the "Update payment", it reloads the same page. There is an error here - I have tried on both safari and chrome and cannot update pay...
  • Alex
  • Spotify Legend
  • 1544 Views
  • 10 replies
  • 7 likes
  • 1544 Views
  • 10 replies
  • 7 likes

Subscription isn't activated

I completed payment for premium yesterday but premium isn't activated yet

  • Visitor
  • I completed payment for premium yesterday but premium isn't activated yet
  • Maxim
  • Spotify Star
  • 131 Views
  • 1 replies
  • 0 likes
  • 131 Views
  • 1 replies
  • 0 likes

How can I pay?

Hi!! I’m trying to update my credit card because it expired and I can’t. I tried in several times from different computers, cards or payment methods and Spoty has always reject the payment. I don’t want to change my user. Thanks in advance!!

  • Casual Listener
  • Hi!! I’m trying to update my credit card because it expired and I can’t. I tried in several times from different computers, cards or payment methods and Spoty has always reject the payment. I don’t w...
  • magasva
  • Casual Listener
  • 241 Views
  • 3 replies
  • 0 likes
  • 241 Views
  • 3 replies
  • 0 likes

Superuser Contribution no puedo pagar la cuenta premium

al intentar obtener la cuenta premium no permite hacerlo no acepta los datos escritos

  • Visitor
  • al intentar obtener la cuenta premium no permite hacerlo no acepta los datos escritos
  • Eni
  • Moderator
  • 142 Views
  • 1 replies
  • 0 likes
  • 142 Views
  • 1 replies
  • 0 likes

Superuser Contribution Não consigo atualizar os dados de pagamento. Aparece uma mensagem de erro.

Estou sendo notificado que o pagamento não foi debitado. Porem ao tentar executar atualização do pagamento, aparece esta mensagem : The string did not match the expected pattern.

  • Visitor
  • Estou sendo notificado que o pagamento não foi debitado. Porem ao tentar executar atualização do pagamento, aparece esta mensagem : The string did not match the expected pattern.
  • Alex
  • Spotify Legend
  • 247 Views
  • 1 replies
  • 0 likes
  • 247 Views
  • 1 replies
  • 0 likes

Superuser Contribution Charge done immediately in my CC although it was supposed to be in a month

I have just contracted premium, and when doing the buying process it said that the charge would be done in July but I can see the charge in my June credit card statement, how come?

  • Visitor
  • I have just contracted premium, and when doing the buying process it said that the charge would be done in July but I can see the charge in my June credit card statement, how come?
  • Vasil
  • Moderator
  • 123 Views
  • 1 replies
  • 0 likes
  • 123 Views
  • 1 replies
  • 0 likes

Solved!! Switching from Individual Accounts to Duo Premium

I was previously on another Duo account. My access through that setup ended, and I wanted to join with my husband's account. The Duo invite never worked - I couldn't join.As things stand right now, we both have individual Duo Premium accounts, and we...

  • Newbie
  • I was previously on another Duo account. My access through that setup ended, and I wanted to join with my husband's account. The Duo invite never worked - I couldn't join. As things stand right now,...
  • Maxim
  • Spotify Star
  • 214 Views
  • 1 replies
  • 0 likes
  • 214 Views
  • 1 replies
  • 0 likes

How much does premium duo cost the manager (me)?

I cannot find the price per billing cycle anywhere on the website.

  • Visitor
  • I cannot find the price per billing cycle anywhere on the website.
  • Maxim
  • Spotify Star
  • 127 Views
  • 1 replies
  • 0 likes
  • 127 Views
  • 1 replies
  • 0 likes

Family plan - for 11yo?

PlanFree/PremiumCountry Device iphone(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue can my 11 year old son join my family plan? He doesn’t want the kids account. Thanks!

  • Visitor
  • Plan Free/Premium Country   Device iphone (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue c...
  • Maxim
  • Spotify Star
  • 146 Views
  • 1 replies
  • 0 likes
  • 146 Views
  • 1 replies
  • 0 likes

I created a new Spotify account, and now I cannot sign up for Premium.

I had already paid for and used Spotify premium in the past, which I know is why I cannot re-buy it. However, I have since deleted this account, and now I'm unsure of what to do. I have seen older posts about this same topic, and they all say to pay ...

  • Newbie
  • I had already paid for and used Spotify premium in the past, which I know is why I cannot re-buy it. However, I have since deleted this account, and now I'm unsure of what to do. I have seen older po...
  • Maxim
  • Spotify Star
  • 168 Views
  • 1 replies
  • 0 likes
  • 168 Views
  • 1 replies
  • 0 likes

Switching from duo plan to individual

Does anybody know what happens to the secondary account when you switch from duo to individual?

  • Visitor
  • Does anybody know what happens to the secondary account when you switch from duo to individual?
  • AdamDam
  • Spotify Star
  • 590 Views
  • 1 replies
  • 0 likes
  • 590 Views
  • 1 replies
  • 0 likes

Superuser Contribution Me cobraron $1000 por Spotify dúo y solo llevo 1 mes

Contraté el servicio de Spotify con el plan Spotify dúo hace 1 mes, el primer mes debería haber sido gratis pero cuando quise pagar me cobraron $955 cuando el servicio es de $550

  • Visitor
  • Contraté el servicio de Spotify con el plan Spotify dúo hace 1 mes, el primer mes debería haber sido gratis pero cuando quise pagar me cobraron $955 cuando el servicio es de $550
  • AlejaR
  • Moderator
  • 145 Views
  • 1 replies
  • 0 likes
  • 145 Views
  • 1 replies
  • 0 likes

Superuser Contribution duo premium member

WHY IS MY DUO PREMIUM MEMEBER STILL RECEIVING ADS???? And why is there no one to contact for help? PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or...

  • Visitor
  • WHY IS MY DUO PREMIUM MEMEBER STILL RECEIVING ADS????  And why is there no one to contact for help?         Plan Free/Premium Country   Device (iPhone 8, Samsu...
  • AlejaR
  • Moderator
  • 139 Views
  • 1 replies
  • 0 likes
  • 139 Views
  • 1 replies
  • 0 likes

Superuser Contribution Bonjour

J’ai payé un abonnement et on m’a offert trois mois et depuis ça marche pas je comprends pas où est le problème

  • Visitor
  • J’ai payé un abonnement et on m’a offert trois mois et depuis ça marche pas je comprends pas où est le problème
  • Dian
  • Spotify Legend
  • 149 Views
  • 1 replies
  • 0 likes
  • 149 Views
  • 1 replies
  • 0 likes