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Forum Posts

Solved!! Duo/Family plan upgrade campaign issue

I am an existing Duo customer, and this evening I got an email from Spotify saying : “ Try Family for the next 2 months (at no extra cost) and go from 2 to 3 or more Premium accounts under one plan.”When I select to accept the offer and upgrade to Fa...

  • Music Fan
  • FenrisulvKK
  • Visitor
  • 13804 Views
  • 27 replies
  • 2 likes
  • 13804 Views
  • 27 replies
  • 2 likes

Superuser Contribution 0.99$ subscrption not working

So today i tryed to get the new subscription ,but i didnt realise i didnt have any money in my card , so it told me "bad day .. you havent been charged".I went to the bank got the money in , checked they were in .Went home tryed again an it sayd "You...

  • Newbie
  • So today i tryed to get the new subscription ,but i didnt realise i didnt have any money in my card , so it told me "bad day .. you havent been charged".I went to the bank got the money in , checked ...
  • MonicaM_Bogota
  • Roadie
  • 157 Views
  • 1 replies
  • 0 likes
  • 157 Views
  • 1 replies
  • 0 likes

Superuser Contribution 99 cent for 3 month

Trying to get the .99 cent for 3 months deal but it's says I have already tried this deal but I've never tried premium before. It also says the offer ends June 26 so the offer is not expired

  • Newbie
  • Trying to get the .99 cent for 3 months deal but it's says I have already tried this deal but I've never tried premium before. It also says the offer ends June 26 so the offer is not expired
  • MonicaM_Bogota
  • Roadie
  • 166 Views
  • 1 replies
  • 0 likes
  • 166 Views
  • 1 replies
  • 0 likes

Superuser Contribution Payment

Hi,1. I have a new bank card, how do I load my new Bank card details to my account?2. Also I have two accounts, I'm not sure which one has all my music on it. Please help.... thanks

  • Newbie
  • Hi, 1. I have a new bank card, how do I load my new Bank card details to my account? 2. Also I have two accounts, I'm not sure which one has all my music on it. Please help.... thanks
  • MonicaM_Bogota
  • Roadie
  • 207 Views
  • 1 replies
  • 0 likes
  • 207 Views
  • 1 replies
  • 0 likes

What happened to my music

I got a new phone but I used the same Spotify account and my premium isn't working and I tried to pay for it again but it doesn't work

  • Newbie
  • I got a new phone but I used the same Spotify account and my premium isn't working and I tried to pay for it again but it doesn't work
  • jnorris170
  • Community Legend
  • 153 Views
  • 1 replies
  • 0 likes
  • 153 Views
  • 1 replies
  • 0 likes

Charged 2 different offers

Hi. I was looking student premium offer but I wasn't finished the payment. Then I found I am not eligible, I changed to another offer but in my bank transaction 2 times fined. Oddly only premium one appeared on my account. I couldn't find any neither...

  • Visitor
  • Hi.   I was looking student premium offer but I wasn't finished the payment. Then I found I am not eligible, I changed to another offer but in my bank transaction 2 times fined. Oddly only pre...
  • user-removed
  • Not applicable
  • 162 Views
  • 2 replies
  • 0 likes
  • 162 Views
  • 2 replies
  • 0 likes

Urgente

Tenho conta Premium, mas troquei de celular e baixei o aplicativo, mas diz que minha conta é a Free, e eu pago pelo Premium.Como faço para comprar figurar para o Premium novamente?Esse mês já foi descontado a conta Premium do meu cartão.Quero minha c...

  • Newbie
  • Tenho conta Premium, mas troquei de celular e baixei o aplicativo, mas diz que minha conta é a Free, e eu pago pelo Premium. Como faço para comprar figurar para o Premium novamente? Esse mês já foi...
  • Bittencourt
  • Spotify Star
  • 167 Views
  • 1 replies
  • 0 likes
  • 167 Views
  • 1 replies
  • 0 likes

Switching to Student subscription after I've been paying regular premium

Is there anyway to do this? I just don't want my card to be charged again if I switch to student because I've already paid for this month the regular $10.81 Any help appreciated

  • Newbie
  • Is there anyway to do this?  I just don't want my card to be charged again if I switch to student because I've already paid for this month the regular $10.81     Any help appreciated
  • kejt_
  • Community Legend
  • 214 Views
  • 3 replies
  • 0 likes
  • 214 Views
  • 3 replies
  • 0 likes

Solved!! problem with payment for premium

i have tried to pay for premium students but just cant do this so i paid for premium 0.99 for 3 months, so i dont get premium for students but my credit card just have lost money for students' premium. how can i get my money back, just because i have...

  • Newbie
  • i have tried to pay for premium students but just cant do this so i paid for premium 0.99 for 3 months, so i dont get premium for students but my credit card just have lost money for students' premiu...
  • Maxim
  • Spotify Star
  • 206 Views
  • 1 replies
  • 0 likes
  • 206 Views
  • 1 replies
  • 0 likes

Updated app and lost account info

I updated my app and all my music is lost. It now also says my account is a free account in the app but the online account says I have premium.I can't recover any of my playlists nor will it let me stream offline

  • Newbie
  • I updated my app and all my music is lost. It now also says my account is a free account in the app but the online account says I have premium. I can't recover any of my playlists nor will it let me...
  • Maxim
  • Spotify Star
  • 130 Views
  • 1 replies
  • 0 likes
  • 130 Views
  • 1 replies
  • 0 likes

New premium subscription

Hi, I have ordered a new subscription for the first time and the ad showed that I should get 3 month for 0,99 PLN (in Poland) but insted of this it just took 19,99 PLN - a standard monthly payment. Why?

  • Casual Listener
  • Hi,   I have ordered a new subscription for the first time and the ad showed that I should get 3 month for 0,99 PLN (in Poland) but insted of this it just took 19,99 PLN - a standard monthly p...
  • Maxim
  • Spotify Star
  • 228 Views
  • 3 replies
  • 0 likes
  • 228 Views
  • 3 replies
  • 0 likes

Premium 0,99/3months payed but didn't get it

I payed with Paypall to get the Premium (special offer 3 months at 0.99), but after paying I didn't get the upgrade to the Premium service. Any idea about what to do?

  • Newbie
  • I payed with Paypall to get the Premium (special offer 3 months at 0.99), but after paying I didn't get the upgrade to the Premium service. Any idea about what to do?
  • ahorváth95
  • Newbie
  • 139 Views
  • 1 replies
  • 1 likes
  • 139 Views
  • 1 replies
  • 1 likes

Problema con oferta premium

Resulta que el 18 de Mayo decidí comprar la oferta de 3 meses por 0.99 USD. Lo he intentado con dos cuentas diferentes y ha sido cargada en mi tarjeta, sin embargo no tengo premium en ninguna de las dos.

  • Visitor
  • Resulta que el 18 de Mayo decidí comprar la oferta de 3 meses por 0.99 USD. Lo he intentado con dos cuentas diferentes y ha sido cargada en mi tarjeta, sin embargo no tengo premium en ninguna de las ...
  • cintialakiu
  • Newbie
  • 175 Views
  • 1 replies
  • 0 likes
  • 175 Views
  • 1 replies
  • 0 likes

Al activar Spotify se generó el cobro en mi tarjeta ¡6 veces!

Al activar spotify para universitarios se me generó el cobro en mi tarjeta ¡seis veces! ¿Qué puedo hacer para solucionar dicho problema?

  • Newbie
  • Al activar spotify para universitarios se me generó el cobro en mi tarjeta ¡seis veces! ¿Qué puedo hacer para solucionar dicho problema?
  • osornios
  • Spotify Star
  • 142 Views
  • 1 replies
  • 0 likes
  • 142 Views
  • 1 replies
  • 0 likes

Spotify isn't letting my buy premium

So today my free spotify trial ran out and I went to buy the premium special for $0.99. I entered my paypal account (which had enough money in it) and everything was fine, until when I pressed "Agree & Pay" it loaded and didn't say that my transactio...

  • Newbie
  • So today my free spotify trial ran out and I went to buy the premium special for $0.99. I entered my paypal account (which had enough money in it) and everything was fine, until when I pressed "Agree...
  • osornios
  • Spotify Star
  • 150 Views
  • 1 replies
  • 0 likes
  • 150 Views
  • 1 replies
  • 0 likes

Why am I being charged

I started spotify a few months ago and I noticed I was being charged even though my subscription is classified as "free". I would like to cancel these payments but I have no idea how to do so. I never signed up for a premium account or anything and i...

  • Newbie
  • I started spotify a few months ago and I noticed I was being charged even though my subscription is classified as "free". I would like to cancel these payments but I have no idea how to do so. I neve...
  • osornios
  • Spotify Star
  • 147 Views
  • 1 replies
  • 0 likes
  • 147 Views
  • 1 replies
  • 0 likes

Paid thru gcash prob

I paid thru gcash, input the number, my MPIN and all yet my subscription stays Free. I am so frustrated right now. I've waited and still nothing.

  • Casual Listener
  • I paid thru gcash, input the number, my MPIN and all yet my subscription stays Free. I am so frustrated right now. I've waited and still nothing.
  • 133 Views
  • 0 replies
  • 0 likes
  • 133 Views
  • 0 replies
  • 0 likes

Phone number

I'm trying to get ahold of Spotify because my bank account was charged for this but I have never subscribed to anything. I just need the phone number so I can take care of this

  • Newbie
  • I'm trying to get ahold of Spotify because my bank account was charged for this but I have never subscribed to anything. I just need the phone number so I can take care of this
  • osornios
  • Spotify Star
  • 165 Views
  • 1 replies
  • 0 likes
  • 165 Views
  • 1 replies
  • 0 likes

I paid last night may 18,2017 it's not working and my credit card charge already. Thank you for us

Thank you for using your Citi Card ending in 0853 at Spotify P026D0C2A2 for 129.0. To view your account balance & recent transactions, download the Citi Mobile App at http://citi.asia/2feYNSR .

  • Casual Listener
  • Thank you for using your Citi Card ending in 0853 at Spotify P026D0C2A2 for 129.0. To view your account balance & recent transactions, download the Citi Mobile App at http://citi.asia/2feYNSR .
  • osornios
  • Spotify Star
  • 302 Views
  • 1 replies
  • 0 likes
  • 302 Views
  • 1 replies
  • 0 likes

Subscribed to 6 month trial with Fido, got Fido acc cancelled, Spotify remained unchanged. Help.

I got a 6 month free trial of premium with Fido but I cancelled my Fido account before the 6 months were up. The Spotify account linked with the Fido account in question remained unchanged. It's been over two months after the 6 month limit and I'm no...

  • Newbie
  • I got a 6 month free trial of premium with Fido but I cancelled my Fido account before the 6 months were up. The Spotify account linked with the Fido account in question remained unchanged. It's been...
  • osornios
  • Spotify Star
  • 840 Views
  • 1 replies
  • 0 likes
  • 840 Views
  • 1 replies
  • 0 likes

Invoice with two values

I have a premium family account. More in My stature is currently in a normal 16.90 prize, as a family 26.90. I need it to be arranged.

  • Newbie
  • I have a premium family account. More in My stature is currently in a normal 16.90 prize, as a family 26.90. I need it to be arranged.
  • 109 Views
  • 0 replies
  • 0 likes
  • 109 Views
  • 0 replies
  • 0 likes