Announcements

Help Wizard

Step 1

NEXT STEP

Subscriptions

Ask here for help with Premium, payments and trials.

Start a topic

Re-Initiate Premium Mini

Hi Spotify, Recently, on Apr 02, 2025, I got a mail from you with subject "Important information about Premium Mini"saying that "We’re reaching out to let you know that as of April 2nd, 2025, we are no longer offering the ability to purchase the Prem...

Casual Listener

juar

Visitor

67740 Views

18 replies

94 likes

  • 67740 Views
  • 18 replies
  • 94 likes

Solved!! How do I buy more listening hours for audiobooks

We have a Premium Family Plan. My husband is trying to listen to an Audiobook but he got cut off because apparently there are only a certain number of hours per month you can listen? Other than the fact that this makes zero sense (WHY???) I am trying...

Regular

Markogden

Visitor

132839 Views

69 replies

10 likes

Premium for Family
  • 132839 Views
  • 69 replies
  • 10 likes

Solved!! Basic Individual plan vs any premium plan

What are the actual differences between the Basic Individual plan and the premium ones? Looks like it might be the access to the audiobooks, but spotify doesn't make it clear.

Casual Listener

mallegh

Casual Listener

68701 Views

89 replies

4 likes

  • 68701 Views
  • 89 replies
  • 4 likes

Double charged twice a month and no premium!! **bleep**!!!

My credit card expired last month on itunes and i renewed it. Then it didnt charge for a day so i entered a new subscription on website from my own account. Next day, may 8, spotify double charged me, 1 from i tunes, 1 from website. Then this month, ...

Newbie

My credit card expired last month on itunes and i renewed it. Then it didnt charge for a day so i entered a new subscription on website from my own account. Next day, may 8, spotify double charged me...

michaelaktas

Music Fan

225 Views

1 replies

0 likes

  • 225 Views
  • 1 replies
  • 0 likes

Spotify en pausa y no pasa tarjeta

Buenas tengo un problema con mi cuenta ya que tenia spotify premium plan familar y por razones mayores no pude pagar este mes pasado y me pusieron en pausa, luego de queres reactivar mi cuenta ya no me deja pagar me sale error al querer hacer el pago...

Regular

Buenas tengo un problema con mi cuenta ya que tenia spotify premium plan familar y por razones mayores no pude pagar este mes pasado y me pusieron en pausa, luego de queres reactivar mi cuenta ya no ...

user-removed

Not applicable

1485 Views

14 replies

0 likes

  • 1485 Views
  • 14 replies
  • 0 likes

Can the 3 Month 99 cent offer be used for the Family Plan?

Hello, My family would like to try the family plan. Can the 99 cent offer for 3 months be used with the family plan or should we each sign up for the 99 cent plan and then cancel and resign-up for the family plan later? Thanks

Newbie

Hello,   My family would like to try the family plan. Can the 99 cent offer for 3 months be used with the family plan or should we each sign up for the 99 cent plan and then cancel and resign-...

Maxim

Spotify Star

267 Views

1 replies

0 likes

  • 267 Views
  • 1 replies
  • 0 likes

Question about loosing playlists when changing country

Hi- I have heard from friends (and seen in on community board) that people used to lose their playlists when they changed the country associated with their account. Everything I have heard and read was from a few years ago.I need to update my credit ...

Newbie

Hi- I have heard from friends (and seen in on community board) that people used to lose their playlists when they changed the country associated with their account. Everything I have heard and read w...

Maxim

Spotify Star

221 Views

1 replies

0 likes

  • 221 Views
  • 1 replies
  • 0 likes

Charged but no access to Premium

Hi I was charged 9,99 euros on my CC but don't have access to Premium and can't cancel the paymentsAny solution?????

Visitor

Hi  I was charged 9,99 euros on my CC but don't have access to Premium and can't cancel the payments Any solution?????

Robert_W

Community Legend

206 Views

1 replies

0 likes

  • 206 Views
  • 1 replies
  • 0 likes

Spotfy premium not getting the full month for my money

I buy spotfy all the time but never get the full month of my contract and I have been using spotfy premium since got my first phone years ago so if the mangers of spotfy premium are reading this plz phone me to explain why I am not getting my full mo...

Casual Listener

I buy spotfy all the time but never get the full month of my contract and I have been using spotfy premium since got my first phone years ago so if the mangers of spotfy premium are reading this plz ...

Robert_W

Community Legend

197 Views

1 replies

0 likes

  • 197 Views
  • 1 replies
  • 0 likes

How to Change From Premium to Student Premium (US)

So I'm strapped for cash, but I'm also a student now (go figure)! How do I change my existing account from a regular Premium account to a Student Premium account? I've got my college ID and whatnot. Thanks!

Newbie

So I'm strapped for cash, but I'm also a student now (go figure)! How do I change my existing account from a regular Premium account to a Student Premium account? I've got my college ID and whatnot.&...

feelikeastrangr

Community Legend

207 Views

1 replies

0 likes

  • 207 Views
  • 1 replies
  • 0 likes

The payment is not correct

The ad shows the premium price for 3 months is 0.99 while I was charged for 9.99

Casual Listener

The ad shows the premium price for 3 months is 0.99 while I was charged for 9.99

Maxim

Spotify Star

293 Views

3 replies

0 likes

  • 293 Views
  • 3 replies
  • 0 likes

Payment

Me reclaman un pago que ya se me debitó automáticamente en mi tarjeta de crédito

Newbie

Me reclaman un pago que ya se me debitó automáticamente en mi tarjeta de crédito

Pari_96

Newbie

225 Views

1 replies

0 likes

  • 225 Views
  • 1 replies
  • 0 likes

Family Plan

I have just upgraded my premium account to a Family plan. I have invited my daughter who was a previous premium user, however, she has had to sogn in using a new login sent my Spotify so has lost all her playlists. Why can't she just log-in uner her ...

Newbie

I have just upgraded my premium account to a Family plan. I have invited my daughter who was a previous premium user, however, she has had to sogn in using a new login sent my Spotify so has lost all...

Maxim

Spotify Star

251 Views

1 replies

0 likes

  • 251 Views
  • 1 replies
  • 0 likes

The 3 Month Trial.

I wanted to try the 3 Month Trial for one Month. But in my Spotify the say i have one Month time. I pay with Paysafecard.

Newbie

I wanted to try the 3 Month Trial for one Month. But in my Spotify the say i have one Month time. I pay with Paysafecard.

Maxim

Spotify Star

320 Views

3 replies

0 likes

  • 320 Views
  • 3 replies
  • 0 likes

the payment isn't working

I did the upgrade for the premium version, but it's still free

Casual Listener

I did the upgrade for the premium version, but it's still free

Ch4n3l

Casual Listener

254 Views

2 replies

0 likes

  • 254 Views
  • 2 replies
  • 0 likes

I can't get Spotify Premium

I would like to subscribe to Spotify premium but, I can't. There are so much info about credit card payment but I would like to subscribe by paying through the app.

Newbie

I would like to subscribe to Spotify premium but, I can't. There are so much info about credit card payment but I would like to subscribe by paying through the app.

OptimuzKrice

Roadie

353 Views

3 replies

0 likes

  • 353 Views
  • 3 replies
  • 0 likes

premium account but still advertisements etc

I pay for a premium account every month, but in my settings it says I still have free account. I still can't skip songs or download them and listen them without wifi. Can anyone help me?

Newbie

I pay for a premium account every month, but in my settings it says I still have free account. I still can't skip songs or download them and listen them without wifi. Can anyone help me?

Maxim

Spotify Star

182 Views

1 replies

0 likes

  • 182 Views
  • 1 replies
  • 0 likes

How to subscribe for premium using ITunes Gift Card?

Hi I'm super confused and I'm so unsure of how to subscribe for premium using ITunes Gift Card. Some people say it is possible and there are some way. However, the thing is that I can't see the the word "subscription" after I log in into my Icloud...

Casual Listener

Hi I'm super confused and I'm so unsure of how to subscribe for premium using ITunes Gift Card. Some people say it is possible and there are some way. However, the thing is that I can't see the the w...

Maxim

Spotify Star

213 Views

1 replies

0 likes

  • 213 Views
  • 1 replies
  • 0 likes

Solved!! Still getting charged after cancelling

Help! I closed my Spotify account because I could not find out how to stop getting charged after declining a paid subscription. I am still getting charged and am thinking of cancelling my credit card to make it stop! Any suggestions?

Visitor

Help! I closed my Spotify account because I could not find out how to stop getting charged after declining a paid subscription. I am still getting charged and am thinking of cancelling my credit card...

Maxim

Spotify Star

651 Views

7 replies

0 likes

  • 651 Views
  • 7 replies
  • 0 likes

Solved!! Both on iphone and android same account

I'm thinking about getting Premium, but I've got both an iphone and an android. Is the same account valid for both devices?

Casual Listener

I'm thinking about getting Premium, but I've got both an iphone and an android. Is the same account valid for both devices?

MousikeTechne

Casual Listener

358 Views

2 replies

0 likes

  • 358 Views
  • 2 replies
  • 0 likes

Solved!! Discount for High school students help

Okay, so i was trying to buy the high school discount but what i didn't was that you need to be a high school student... I am currently going on the "Boarding school" Svenstrup efterskole but it didn't take that so i just took a random high school an...

Newbie

Okay, so i was trying to buy the high school discount but what i didn't was that you need to be a high school student... I am currently going on the "Boarding school" Svenstrup efterskole but it didn...

Maxim

Spotify Star

291 Views

1 replies

0 likes

  • 291 Views
  • 1 replies
  • 0 likes