Solved!! Cancel subscription and get a refund
I dont use Spotify enough to pay for a subscription I'm going to cancel subscription
-
-
- Not applicable
- 114335 Views
- 72 replies
- 9 likes
- 114335 Views
- 72 replies
- 9 likes
Help Wizard
Step 1
Type in your question below and we'll check to see what answers we can find...
Loading article...
Submitting...
If you couldn't find any answers in the previous step then we need to post your question in the community and wait for someone to respond. You'll be notified when that happens.
Simply add some detail to your question and refine the title if needed, choose the relevant category, then post.
Just quickly...
Before we can post your question we need you to quickly make an account (or sign in if you already have one).
Don't worry - it's quick and painless! Just click below, and once you're logged in we'll bring you right back here and post your question. We'll remember what you've already typed in so you won't have to do it again.
FAQs
Please see below the most popular frequently asked questions.
Loading article...
Loading faqs...
Ongoing Issues
Please see below the current ongoing issues which are under investigation.
Loading issue...
Loading ongoing issues...
Help categories
Account & Payment
Using Spotify
Listen Everywhere
Ask here for help with Premium, payments and trials.
Forum Posts
Solved!! Duo/Family plan upgrade campaign issue
I am an existing Duo customer, and this evening I got an email from Spotify saying : “ Try Family for the next 2 months (at no extra cost) and go from 2 to 3 or more Premium accounts under one plan.”When I select to accept the offer and upgrade to Fa...
-
-
- Visitor
- 13804 Views
- 27 replies
- 2 likes
- 13804 Views
- 27 replies
- 2 likes
Superuser Contribution 0.99$ subscrption not working
So today i tryed to get the new subscription ,but i didnt realise i didnt have any money in my card , so it told me "bad day .. you havent been charged".I went to the bank got the money in , checked they were in .Went home tryed again an it sayd "You...
- So today i tryed to get the new subscription ,but i didnt realise i didnt have any money in my card , so it told me "bad day .. you havent been charged".I went to the bank got the money in , checked ...
-
-
- Roadie
- 157 Views
- 1 replies
- 0 likes
- 157 Views
- 1 replies
- 0 likes
Superuser Contribution 99 cent for 3 month
Trying to get the .99 cent for 3 months deal but it's says I have already tried this deal but I've never tried premium before. It also says the offer ends June 26 so the offer is not expired
- Trying to get the .99 cent for 3 months deal but it's says I have already tried this deal but I've never tried premium before. It also says the offer ends June 26 so the offer is not expired
-
-
- Roadie
- 166 Views
- 1 replies
- 0 likes
- 166 Views
- 1 replies
- 0 likes
Superuser Contribution Payment
Hi,1. I have a new bank card, how do I load my new Bank card details to my account?2. Also I have two accounts, I'm not sure which one has all my music on it. Please help.... thanks
- Hi, 1. I have a new bank card, how do I load my new Bank card details to my account? 2. Also I have two accounts, I'm not sure which one has all my music on it. Please help.... thanks
-
-
- Roadie
- 207 Views
- 1 replies
- 0 likes
- 207 Views
- 1 replies
- 0 likes
What happened to my music
I got a new phone but I used the same Spotify account and my premium isn't working and I tried to pay for it again but it doesn't work
- I got a new phone but I used the same Spotify account and my premium isn't working and I tried to pay for it again but it doesn't work
-
-
- Community Legend
- 153 Views
- 1 replies
- 0 likes
- 153 Views
- 1 replies
- 0 likes
Charged 2 different offers
Hi. I was looking student premium offer but I wasn't finished the payment. Then I found I am not eligible, I changed to another offer but in my bank transaction 2 times fined. Oddly only premium one appeared on my account. I couldn't find any neither...
- Hi. I was looking student premium offer but I wasn't finished the payment. Then I found I am not eligible, I changed to another offer but in my bank transaction 2 times fined. Oddly only pre...
-
-
- Not applicable
- 162 Views
- 2 replies
- 0 likes
- 162 Views
- 2 replies
- 0 likes
Urgente
Tenho conta Premium, mas troquei de celular e baixei o aplicativo, mas diz que minha conta é a Free, e eu pago pelo Premium.Como faço para comprar figurar para o Premium novamente?Esse mês já foi descontado a conta Premium do meu cartão.Quero minha c...
- Tenho conta Premium, mas troquei de celular e baixei o aplicativo, mas diz que minha conta é a Free, e eu pago pelo Premium. Como faço para comprar figurar para o Premium novamente? Esse mês já foi...
-
-
- Spotify Star
- 167 Views
- 1 replies
- 0 likes
- 167 Views
- 1 replies
- 0 likes
Switching to Student subscription after I've been paying regular premium
Is there anyway to do this? I just don't want my card to be charged again if I switch to student because I've already paid for this month the regular $10.81 Any help appreciated
- Is there anyway to do this? I just don't want my card to be charged again if I switch to student because I've already paid for this month the regular $10.81 Any help appreciated
-
-
- Community Legend
- 214 Views
- 3 replies
- 0 likes
- 214 Views
- 3 replies
- 0 likes
Solved!! problem with payment for premium
i have tried to pay for premium students but just cant do this so i paid for premium 0.99 for 3 months, so i dont get premium for students but my credit card just have lost money for students' premium. how can i get my money back, just because i have...
- i have tried to pay for premium students but just cant do this so i paid for premium 0.99 for 3 months, so i dont get premium for students but my credit card just have lost money for students' premiu...
-
-
- Spotify Star
- 206 Views
- 1 replies
- 0 likes
- 206 Views
- 1 replies
- 0 likes
Updated app and lost account info
I updated my app and all my music is lost. It now also says my account is a free account in the app but the online account says I have premium.I can't recover any of my playlists nor will it let me stream offline
- I updated my app and all my music is lost. It now also says my account is a free account in the app but the online account says I have premium. I can't recover any of my playlists nor will it let me...
-
-
- Spotify Star
- 130 Views
- 1 replies
- 0 likes
- 130 Views
- 1 replies
- 0 likes
New premium subscription
Hi, I have ordered a new subscription for the first time and the ad showed that I should get 3 month for 0,99 PLN (in Poland) but insted of this it just took 19,99 PLN - a standard monthly payment. Why?
- Hi, I have ordered a new subscription for the first time and the ad showed that I should get 3 month for 0,99 PLN (in Poland) but insted of this it just took 19,99 PLN - a standard monthly p...
-
-
- Spotify Star
- 228 Views
- 3 replies
- 0 likes
- 228 Views
- 3 replies
- 0 likes
Premium 0,99/3months payed but didn't get it
I payed with Paypall to get the Premium (special offer 3 months at 0.99), but after paying I didn't get the upgrade to the Premium service. Any idea about what to do?
- I payed with Paypall to get the Premium (special offer 3 months at 0.99), but after paying I didn't get the upgrade to the Premium service. Any idea about what to do?
-
-
- Newbie
- 139 Views
- 1 replies
- 1 likes
- 139 Views
- 1 replies
- 1 likes
Problema con oferta premium
Resulta que el 18 de Mayo decidí comprar la oferta de 3 meses por 0.99 USD. Lo he intentado con dos cuentas diferentes y ha sido cargada en mi tarjeta, sin embargo no tengo premium en ninguna de las dos.
- Resulta que el 18 de Mayo decidí comprar la oferta de 3 meses por 0.99 USD. Lo he intentado con dos cuentas diferentes y ha sido cargada en mi tarjeta, sin embargo no tengo premium en ninguna de las ...
-
-
- Newbie
- 175 Views
- 1 replies
- 0 likes
- 175 Views
- 1 replies
- 0 likes
Al activar Spotify se generó el cobro en mi tarjeta ¡6 veces!
Al activar spotify para universitarios se me generó el cobro en mi tarjeta ¡seis veces! ¿Qué puedo hacer para solucionar dicho problema?
- Al activar spotify para universitarios se me generó el cobro en mi tarjeta ¡seis veces! ¿Qué puedo hacer para solucionar dicho problema?
-
-
- Spotify Star
- 142 Views
- 1 replies
- 0 likes
- 142 Views
- 1 replies
- 0 likes
Spotify isn't letting my buy premium
So today my free spotify trial ran out and I went to buy the premium special for $0.99. I entered my paypal account (which had enough money in it) and everything was fine, until when I pressed "Agree & Pay" it loaded and didn't say that my transactio...
- So today my free spotify trial ran out and I went to buy the premium special for $0.99. I entered my paypal account (which had enough money in it) and everything was fine, until when I pressed "Agree...
-
-
- Spotify Star
- 150 Views
- 1 replies
- 0 likes
- 150 Views
- 1 replies
- 0 likes
Why am I being charged
I started spotify a few months ago and I noticed I was being charged even though my subscription is classified as "free". I would like to cancel these payments but I have no idea how to do so. I never signed up for a premium account or anything and i...
- I started spotify a few months ago and I noticed I was being charged even though my subscription is classified as "free". I would like to cancel these payments but I have no idea how to do so. I neve...
-
-
- Spotify Star
- 147 Views
- 1 replies
- 0 likes
- 147 Views
- 1 replies
- 0 likes
Paid thru gcash prob
I paid thru gcash, input the number, my MPIN and all yet my subscription stays Free. I am so frustrated right now. I've waited and still nothing.
- I paid thru gcash, input the number, my MPIN and all yet my subscription stays Free. I am so frustrated right now. I've waited and still nothing.
-
- 133 Views
- 0 replies
- 0 likes
- 133 Views
- 0 replies
- 0 likes
Phone number
I'm trying to get ahold of Spotify because my bank account was charged for this but I have never subscribed to anything. I just need the phone number so I can take care of this
- I'm trying to get ahold of Spotify because my bank account was charged for this but I have never subscribed to anything. I just need the phone number so I can take care of this
-
-
- Spotify Star
- 165 Views
- 1 replies
- 0 likes
- 165 Views
- 1 replies
- 0 likes
I paid last night may 18,2017 it's not working and my credit card charge already. Thank you for us
Thank you for using your Citi Card ending in 0853 at Spotify P026D0C2A2 for 129.0. To view your account balance & recent transactions, download the Citi Mobile App at http://citi.asia/2feYNSR .
- Thank you for using your Citi Card ending in 0853 at Spotify P026D0C2A2 for 129.0. To view your account balance & recent transactions, download the Citi Mobile App at http://citi.asia/2feYNSR .
-
-
- Spotify Star
- 302 Views
- 1 replies
- 0 likes
- 302 Views
- 1 replies
- 0 likes
Subscribed to 6 month trial with Fido, got Fido acc cancelled, Spotify remained unchanged. Help.
I got a 6 month free trial of premium with Fido but I cancelled my Fido account before the 6 months were up. The Spotify account linked with the Fido account in question remained unchanged. It's been over two months after the 6 month limit and I'm no...
- I got a 6 month free trial of premium with Fido but I cancelled my Fido account before the 6 months were up. The Spotify account linked with the Fido account in question remained unchanged. It's been...
-
-
- Spotify Star
- 840 Views
- 1 replies
- 0 likes
- 840 Views
- 1 replies
- 0 likes
Invoice with two values
I have a premium family account. More in My stature is currently in a normal 16.90 prize, as a family 26.90. I need it to be arranged.
- I have a premium family account. More in My stature is currently in a normal 16.90 prize, as a family 26.90. I need it to be arranged.
-
- 109 Views
- 0 replies
- 0 likes
- 109 Views
- 0 replies
- 0 likes