Type in your question below and we'll check to see what answers we can find...
Loading article...
Submitting...
If you couldn't find any answers in the previous step then we need to post your question in the community and wait for someone to respond. You'll be notified when that happens.
Simply add some detail to your question and refine the title if needed, choose the relevant category, then post.
Before we can post your question we need you to quickly make an account (or sign in if you already have one).
Don't worry - it's quick and painless! Just click below, and once you're logged in we'll bring you right back here and post your question. We'll remember what you've already typed in so you won't have to do it again.
Ask here for help with Premium, payments and trials.
Hi Spotify, Recently, on Apr 02, 2025, I got a mail from you with subject "Important information about Premium Mini"saying that "We’re reaching out to let you know that as of April 2nd, 2025, we are no longer offering the ability to purchase the Prem...
Visitor
75182 Views
20 replies
100 likes
We have a Premium Family Plan. My husband is trying to listen to an Audiobook but he got cut off because apparently there are only a certain number of hours per month you can listen? Other than the fact that this makes zero sense (WHY???) I am trying...
Visitor
140220 Views
69 replies
10 likes
What are the actual differences between the Basic Individual plan and the premium ones? Looks like it might be the access to the audiobooks, but spotify doesn't make it clear.
Casual Listener
80566 Views
89 replies
4 likes
I dont use Spotify enough to pay for a subscription I'm going to cancel subscription
Visitor
269855 Views
159 replies
13 likes
I am currently using spotify premium and paying thru my credit card. But just recently, I closed my credit card account and so I received an email and botif from Spotify that my payment was not made. Is there any other way to pay my subscription beca...
I am currently using spotify premium and paying thru my credit card. But just recently, I closed my credit card account and so I received an email and botif from Spotify that my payment was not made....
Spotify Star
417 Views
1 replies
0 likes
Hello,i'm going to activate the offer for one year of spotify premium but, next month I will move for a project abroad for one year approximately, i would like to know if my premium subscription will continue to run smoothly for the entire duration o...
Hello, i'm going to activate the offer for one year of spotify premium but, next month I will move for a project abroad for one year approximately, i would like to know if my premium subscription wi...
Roadie
1306 Views
3 replies
0 likes
Hello spotify community, my college discount premium renewed a while back and switched me with regular premium. I just recently paid the monthly bill of 9.99$ and am wondering if I try to switch back to the college discount will I be charged twice? A...
Hello spotify community, my college discount premium renewed a while back and switched me with regular premium. I just recently paid the monthly bill of 9.99$ and am wondering if I try to switch...
Spotify Star
238 Views
1 replies
0 likes
Hi, yesterday I subscribed for a premium account using my friend's CC (he already pay for his spotify using the same CC, around 3 days ago). The CC already charged yesterday, but my account is still free. I didnt get any receipt from spotify. Is it o...
Hi, yesterday I subscribed for a premium account using my friend's CC (he already pay for his spotify using the same CC, around 3 days ago). The CC already charged yesterday, but my account is still ...
Spotify Star
287 Views
1 replies
0 likes
Hey guys,Just got a new phone and ive logged into my account and its not premium. Do i need to pay for it again? I dont care if i dont have premium on my old phone so am i able to transfer it to the new phone?Thanks
Hey guys, Just got a new phone and ive logged into my account and its not premium. Do i need to pay for it again? I dont care if i dont have premium on my old phone so am i able to transfer it to th...
Roadie
394 Views
2 replies
0 likes
Hi, I'm in New Zealand. I was thinking about taking up the 3 month deal of spotify premium for $0.99 a month when yesterday I was walking home and somehow ended up getting a week-long trial of Spotify Premium I never actually asked for. I suspect I c...
Hi, I'm in New Zealand. I was thinking about taking up the 3 month deal of spotify premium for $0.99 a month when yesterday I was walking home and somehow ended up getting a week-long ...
Spotify Star
226 Views
1 replies
0 likes
I've tried like 6 times to get the three months of premium for 0.99 cents thing with paypal and whenever I click "agree and pay" it just takes me back to the page where you choose what to pay with and the subscription doesn't go through. It worked on...
I've tried like 6 times to get the three months of premium for 0.99 cents thing with paypal and whenever I click "agree and pay" it just takes me back to the page where you choose what to pay with an...
Spotify Star
267 Views
1 replies
0 likes
Hi, my inclusive spotify/vodafone contract ends today, and vodafone tell me that they will charge me for it from now on. However, I don't think I'll be staying with vodafone so I want to know how I can go about paying spotify direct for my spotify pr...
Hi, my inclusive spotify/vodafone contract ends today, and vodafone tell me that they will charge me for it from now on. However, I don't think I'll be staying with vodafone so I want to k...
Roadie
2553 Views
1 replies
0 likes
i want to get the premium, but i don't own any creditcards... i've read it's possible to do so by sofort banking, allthough i can't find it anywhere... i can't profit from deals because i don't have creditcard?
i want to get the premium, but i don't own any creditcards... i've read it's possible to do so by sofort banking, allthough i can't find it anywhere... i can't profit from deals because i don't have ...
Spotify Star
1061 Views
11 replies
0 likes
Hello there, i've been using spotify for the last 3 and something years and for some reason i'm no longer subscribe to the primium membership. It says something about my credit card is having a bad day. I called the bank and asked them what's going o...
Hello there, i've been using spotify for the last 3 and something years and for some reason i'm no longer subscribe to the primium membership. It says something about my credit card is having a ...
Roadie
734 Views
6 replies
0 likes
5€ payment sent before I could confirm that I am a student, but I can't.
5€ payment sent before I could confirm that I am a student, but I can't.
Not applicable
223 Views
1 replies
0 likes
Hello. I've had Premium-account and during my London holiday 2.-5.6.2017 my account has changed to Free-account. I wonder why. I have done nothing.I got an email saying there is a problem in payment. My credit card is totally okay so what might be th...
Hello. I've had Premium-account and during my London holiday 2.-5.6.2017 my account has changed to Free-account. I wonder why. I have done nothing. I got an email saying there is a problem...
Spotify Star
420 Views
1 replies
0 likes
How can I get my money back?
How can I get my money back?
Spotify Star
449 Views
1 replies
0 likes
I already pay 6,99 TL for student offer for 12 month but I can not upload anything on SHERID.The website frozen but When I check my credit card .it's says payment succesful What I should solve this problem?
I already pay 6,99 TL for student offer for 12 month but I can not upload anything on SHERID.The website frozen but When I check my credit card .it's says payment succesful What I should solve this p...
Casual Listener
243 Views
1 replies
0 likes
I already pay the premium and my account atol free mode.What i do wrong????
I already pay the premium and my account atol free mode. What i do wrong????
Casual Listener
380 Views
2 replies
0 likes
Hi,I just clicked on a song for some song info. Instead I got the message that Premium was activated. Now I have the Premium test week which I didnt want. How can I undo that?Regards
Hi, I just clicked on a song for some song info. Instead I got the message that Premium was activated. Now I have the Premium test week which I didnt want. How can I undo that? Regards
Spotify Star
398 Views
1 replies
0 likes
Hey all! I have a problem my boyfriend posted a song on Spotify yesterday and I have always had the free subscription so I paid for premium to listen to his song. The transaction went through. My online account says I've paid for it but when I go to ...
Hey all! I have a problem my boyfriend posted a song on Spotify yesterday and I have always had the free subscription so I paid for premium to listen to his song. The transaction went through. My onl...
Spotify Star
321 Views
1 replies
0 likes
I have paid for the whole month, it was withdrawn from my bank account. It doesn't show up at my account receipts in spotify client, and because I ended spotify for the next month, because spotify thinks i haven't paid for this month, it ended right ...
I have paid for the whole month, it was withdrawn from my bank account. It doesn't show up at my account receipts in spotify client, and because I ended spotify for the next month, because spotify th...
Casual Listener
263 Views
1 replies
0 likes
I tried to get their $0.99 for three months deal that they were promoting and ended up paying $9.99. I really would like my money back..
I tried to get their $0.99 for three months deal that they were promoting and ended up paying $9.99. I really would like my money back..
Spotify Star
321 Views
1 replies
0 likes
Hi! I changed my payment method today and it was issued a R$10,00 temporary payment. Although, the page stopped working and I couldn't see the result of the loading. My payment method was successfully changed, but I didn't get the refund to the tempo...
Hi! I changed my payment method today and it was issued a R$10,00 temporary payment. Although, the page stopped working and I couldn't see the result of the loading. My payment method was succes...
Spotify Star
1157 Views
5 replies
0 likes
