Type in your question below and we'll check to see what answers we can find...
Loading article...
Submitting...
If you couldn't find any answers in the previous step then we need to post your question in the community and wait for someone to respond. You'll be notified when that happens.
Simply add some detail to your question and refine the title if needed, choose the relevant category, then post.
Before we can post your question we need you to quickly make an account (or sign in if you already have one).
Don't worry - it's quick and painless! Just click below, and once you're logged in we'll bring you right back here and post your question. We'll remember what you've already typed in so you won't have to do it again.
Ask here for help with Premium, payments and trials.
Hi Spotify, Recently, on Apr 02, 2025, I got a mail from you with subject "Important information about Premium Mini"saying that "We’re reaching out to let you know that as of April 2nd, 2025, we are no longer offering the ability to purchase the Prem...
Visitor
68926 Views
18 replies
94 likes
We have a Premium Family Plan. My husband is trying to listen to an Audiobook but he got cut off because apparently there are only a certain number of hours per month you can listen? Other than the fact that this makes zero sense (WHY???) I am trying...
Visitor
133531 Views
69 replies
10 likes
What are the actual differences between the Basic Individual plan and the premium ones? Looks like it might be the access to the audiobooks, but spotify doesn't make it clear.
Casual Listener
70376 Views
89 replies
4 likes
I dont use Spotify enough to pay for a subscription I'm going to cancel subscription
Visitor
253736 Views
155 replies
13 likes
Hello, My family would like to try the family plan. Can the 99 cent offer for 3 months be used with the family plan or should we each sign up for the 99 cent plan and then cancel and resign-up for the family plan later? Thanks
Hello, My family would like to try the family plan. Can the 99 cent offer for 3 months be used with the family plan or should we each sign up for the 99 cent plan and then cancel and resign-...
Spotify Star
270 Views
1 replies
0 likes
Hi- I have heard from friends (and seen in on community board) that people used to lose their playlists when they changed the country associated with their account. Everything I have heard and read was from a few years ago.I need to update my credit ...
Hi- I have heard from friends (and seen in on community board) that people used to lose their playlists when they changed the country associated with their account. Everything I have heard and read w...
Spotify Star
228 Views
1 replies
0 likes
Hi I was charged 9,99 euros on my CC but don't have access to Premium and can't cancel the paymentsAny solution?????
Hi I was charged 9,99 euros on my CC but don't have access to Premium and can't cancel the payments Any solution?????
Community Legend
212 Views
1 replies
0 likes
I buy spotfy all the time but never get the full month of my contract and I have been using spotfy premium since got my first phone years ago so if the mangers of spotfy premium are reading this plz phone me to explain why I am not getting my full mo...
I buy spotfy all the time but never get the full month of my contract and I have been using spotfy premium since got my first phone years ago so if the mangers of spotfy premium are reading this plz ...
Community Legend
200 Views
1 replies
0 likes
So I'm strapped for cash, but I'm also a student now (go figure)! How do I change my existing account from a regular Premium account to a Student Premium account? I've got my college ID and whatnot. Thanks!
So I'm strapped for cash, but I'm also a student now (go figure)! How do I change my existing account from a regular Premium account to a Student Premium account? I've got my college ID and whatnot.&...
Community Legend
209 Views
1 replies
0 likes
I get only 1 mounth
I get only 1 mounth
Community Legend
230 Views
1 replies
0 likes
The ad shows the premium price for 3 months is 0.99 while I was charged for 9.99
The ad shows the premium price for 3 months is 0.99 while I was charged for 9.99
Spotify Star
297 Views
3 replies
0 likes
Me reclaman un pago que ya se me debitó automáticamente en mi tarjeta de crédito
Me reclaman un pago que ya se me debitó automáticamente en mi tarjeta de crédito
Newbie
230 Views
1 replies
0 likes
I have just upgraded my premium account to a Family plan. I have invited my daughter who was a previous premium user, however, she has had to sogn in using a new login sent my Spotify so has lost all her playlists. Why can't she just log-in uner her ...
I have just upgraded my premium account to a Family plan. I have invited my daughter who was a previous premium user, however, she has had to sogn in using a new login sent my Spotify so has lost all...
Spotify Star
254 Views
1 replies
0 likes
I wanted to try the 3 Month Trial for one Month. But in my Spotify the say i have one Month time. I pay with Paysafecard.
I wanted to try the 3 Month Trial for one Month. But in my Spotify the say i have one Month time. I pay with Paysafecard.
Spotify Star
322 Views
3 replies
0 likes
I did the upgrade for the premium version, but it's still free
I did the upgrade for the premium version, but it's still free
Casual Listener
255 Views
2 replies
0 likes
I would like to subscribe to Spotify premium but, I can't. There are so much info about credit card payment but I would like to subscribe by paying through the app.
I would like to subscribe to Spotify premium but, I can't. There are so much info about credit card payment but I would like to subscribe by paying through the app.
Roadie
354 Views
3 replies
0 likes
I pay for a premium account every month, but in my settings it says I still have free account. I still can't skip songs or download them and listen them without wifi. Can anyone help me?
I pay for a premium account every month, but in my settings it says I still have free account. I still can't skip songs or download them and listen them without wifi. Can anyone help me?
Spotify Star
189 Views
1 replies
0 likes
Hi I'm super confused and I'm so unsure of how to subscribe for premium using ITunes Gift Card. Some people say it is possible and there are some way. However, the thing is that I can't see the the word "subscription" after I log in into my Icloud...
Hi I'm super confused and I'm so unsure of how to subscribe for premium using ITunes Gift Card. Some people say it is possible and there are some way. However, the thing is that I can't see the the w...
Spotify Star
215 Views
1 replies
0 likes
Help! I closed my Spotify account because I could not find out how to stop getting charged after declining a paid subscription. I am still getting charged and am thinking of cancelling my credit card to make it stop! Any suggestions?
Help! I closed my Spotify account because I could not find out how to stop getting charged after declining a paid subscription. I am still getting charged and am thinking of cancelling my credit card...
Spotify Star
661 Views
7 replies
0 likes
I'm thinking about getting Premium, but I've got both an iphone and an android. Is the same account valid for both devices?
I'm thinking about getting Premium, but I've got both an iphone and an android. Is the same account valid for both devices?
Casual Listener
361 Views
2 replies
0 likes
Okay, so i was trying to buy the high school discount but what i didn't was that you need to be a high school student... I am currently going on the "Boarding school" Svenstrup efterskole but it didn't take that so i just took a random high school an...
Okay, so i was trying to buy the high school discount but what i didn't was that you need to be a high school student... I am currently going on the "Boarding school" Svenstrup efterskole but it didn...
Spotify Star
291 Views
1 replies
0 likes
I cant subscribe by means of using smart load.
I cant subscribe by means of using smart load.
167 Views
0 replies
0 likes
hey there, every time I click on the 0,99€ offer and pay with pay pal,it returns to the offer page and nothing happend.No transaction, no premium.I tried this on other devices but nothing happend.
hey there, every time I click on the 0,99€ offer and pay with pay pal, it returns to the offer page and nothing happend. No transaction, no premium. I tried this on other devices but nothing happe...
Spotify Star
199 Views
1 replies
0 likes
Hace 2 días (lunes) me suscribí a Spotify Premium por 0.99 soles, sin embargo, me han hecho un cargo adicional de $ 0.30 a mi tarjeta. Quisiera saber a que se debe eso? This Monday I subscribed to Spotify Premium for 0.99 soles, however, I have been ...
Hace 2 días (lunes) me suscribí a Spotify Premium por 0.99 soles, sin embargo, me han hecho un cargo adicional de $ 0.30 a mi tarjeta. Quisiera saber a que se debe eso? This Monday I subscri...
Spotify Star
319 Views
1 replies
0 likes
