Solved!! Cancel subscription and get a refund
I dont use Spotify enough to pay for a subscription I'm going to cancel subscription
-
-
- Casual Listener
- 91029 Views
- 56 replies
- 5 likes
- 91029 Views
- 56 replies
- 5 likes
Help Wizard
Step 1
Type in your question below and we'll check to see what answers we can find...
Loading article...
Submitting...
If you couldn't find any answers in the previous step then we need to post your question in the community and wait for someone to respond. You'll be notified when that happens.
Simply add some detail to your question and refine the title if needed, choose the relevant category, then post.
Just quickly...
Before we can post your question we need you to quickly make an account (or sign in if you already have one).
Don't worry - it's quick and painless! Just click below, and once you're logged in we'll bring you right back here and post your question. We'll remember what you've already typed in so you won't have to do it again.
FAQs
Please see below the most popular frequently asked questions.
Loading article...
Loading faqs...
Ongoing Issues
Please see below the current ongoing issues which are under investigation.
Loading issue...
Loading ongoing issues...
Help categories
Account & Payment
Using Spotify
Listen Everywhere
Ask here for help with Premium, payments and trials.
Forum Posts
Solved!! Duo/Family plan upgrade campaign issue
I am an existing Duo customer, and this evening I got an email from Spotify saying : “ Try Family for the next 2 months (at no extra cost) and go from 2 to 3 or more Premium accounts under one plan.”When I select to accept the offer and upgrade to Fa...
-
-
- Visitor
- 11437 Views
- 24 replies
- 2 likes
- 11437 Views
- 24 replies
- 2 likes
Spotify Premium dosn't work
I have Spotify Premium with my mobile Company. But when I log in with my username, my account say it'S Spotify Free. I can't find my playlist
- I have Spotify Premium with my mobile Company. But when I log in with my username, my account say it'S Spotify Free. I can't find my playlist
-
-
- Spotify Star
- 152 Views
- 1 replies
- 0 likes
- 152 Views
- 1 replies
- 0 likes
student discount
Hello !! I made the Premium subscription (student discount), the payment of R $ 8.50 has already been made (May 05), however my account is still free, which I do so that my premium subscription begins ??
- Hello !! I made the Premium subscription (student discount), the payment of R $ 8.50 has already been made (May 05), however my account is still free, which I do so that my premium subscription begin...
-
-
- Community Legend
- 297 Views
- 1 replies
- 0 likes
- 297 Views
- 1 replies
- 0 likes
Not saving Payment info
I'm trying to enter my new card information, but when I do it keeps trying to sign me up for the student rate even though I am currently paying the full rate. When I cannot confirm that I am a student (because I no longer am) it does not save my new ...
- I'm trying to enter my new card information, but when I do it keeps trying to sign me up for the student rate even though I am currently paying the full rate. When I cannot confirm that I am a ...
-
-
- Casual Listener
- 269 Views
- 2 replies
- 0 likes
- 269 Views
- 2 replies
- 0 likes
Superuser Contribution Family subscription showing ads
Hi, I got invited to subscribe to the Family subscription and have been a Premium subscriber for ages... I get ads on the Family users, can this be removed. As I am a Premium I don't expect ads, thanks, Luke
- Hi, I got invited to subscribe to the Family subscription and have been a Premium subscriber for ages... I get ads on the Family users, can this be removed. As I am a Premium I don't expect ads, than...
-
-
- Roadie
- 339 Views
- 1 replies
- 0 likes
- 339 Views
- 1 replies
- 0 likes
premium subscription
how do i cancel the premium subscription after the 7 day trial i went online to cancel but it wont let me cancel it on my iphone. now i cant hear my music which i previously downloaded
- how do i cancel the premium subscription after the 7 day trial i went online to cancel but it wont let me cancel it on my iphone. now i cant hear my music which i previously downloaded
-
-
- Community Legend
- 595 Views
- 8 replies
- 0 likes
- 595 Views
- 8 replies
- 0 likes
Premium not on app
My Spotify premium is only showing up on my laptop , on my phone it says the subscription is free, I've tried logging in and out and re downloading the app. Any advice?
- My Spotify premium is only showing up on my laptop , on my phone it says the subscription is free, I've tried logging in and out and re downloading the app. Any advice?
-
-
- Casual Listener
- 317 Views
- 2 replies
- 0 likes
- 317 Views
- 2 replies
- 0 likes
Porque no obtuve spotify premium si ya pague en el oxxo 1mes
Boa tardeTentei ontem assinar uma conta Premium para estudante fiz todo o processo quando chegou no final tentei enviar meu comprovante de estudante não consegui é comecei tudo de novo e mesmo assim não consegui enviar meu comprovante de estudante e ...
- Boa tarde Tentei ontem assinar uma conta Premium para estudante fiz todo o processo quando chegou no final tentei enviar meu comprovante de estudante não consegui é comecei tudo de novo e mesmo assi...
-
- 285 Views
- 0 replies
- 0 likes
- 285 Views
- 0 replies
- 0 likes
mudar forma de pagamento
Como faço para mudar a forma de pagamento para débito ou boleto?
- Como faço para mudar a forma de pagamento para débito ou boleto?
-
-
- Spotify Star
- 445 Views
- 1 replies
- 0 likes
- 445 Views
- 1 replies
- 0 likes
Não consigo assinar premium
Meu plano premium foi cancelado sem motivo algum e quando tento assinar novamente só da erro. Ou ele apaga todos os dados que eu digitei ou diz que ocorreu é um erro para tentar mais tarde. Não sei mais oq fazer, já tentei 3 cartões todos com limite ...
- Meu plano premium foi cancelado sem motivo algum e quando tento assinar novamente só da erro. Ou ele apaga todos os dados que eu digitei ou diz que ocorreu é um erro para tentar mais tarde. Não sei m...
-
-
- Community Legend
- 326 Views
- 1 replies
- 0 likes
- 326 Views
- 1 replies
- 0 likes
Não consigo assinar premium
Olá, tudo bem? Faz mais de um mês que minha conta premium foi cancelada sem motivo algum. Todas as vezes que tento fazer o upgrade de novo não consigo. Não há nada de errado com meu cartão, inclusive uso ele com outras assinaturas online, já segui va...
- Olá, tudo bem? Faz mais de um mês que minha conta premium foi cancelada sem motivo algum. Todas as vezes que tento fazer o upgrade de novo não consigo. Não há nada de errado com meu cartão, inclusive...
-
-
- Spotify Star
- 271 Views
- 1 replies
- 0 likes
- 271 Views
- 1 replies
- 0 likes
Spotify System.
It is a simple and usefull app, with a terrible client service. I am trying to reach payment inforamation (I don't know if I am beeing charged) in the website, trough telefone (doesn't exist this kind of service) and none of them are avaiable. It's a...
- It is a simple and usefull app, with a terrible client service. I am trying to reach payment inforamation (I don't know if I am beeing charged) in the website, trough telefone (doesn't exist this kin...
-
-
- Community Legend
- 633 Views
- 7 replies
- 0 likes
- 633 Views
- 7 replies
- 0 likes
None of my payment methods work
I can't seem to get my visa debit or my PayPal account to go through. I've had a premium account for years now and its the first time it's given me trouble. I've checked the country matched all the accounts and made sure my paypal is set up. (bought ...
- I can't seem to get my visa debit or my PayPal account to go through. I've had a premium account for years now and its the first time it's given me trouble. I've checked the country matched all the a...
-
-
- Community Legend
- 292 Views
- 3 replies
- 0 likes
- 292 Views
- 3 replies
- 0 likes
Re: Context menu not working on Android
When I go to download a playlist it wants me to try premium for free than accept a monthly fee after that time period. Problem is I already have family premium. Why am I not able to download playlists?
- When I go to download a playlist it wants me to try premium for free than accept a monthly fee after that time period. Problem is I already have family premium. Why am I not able to download playlist...
-
- 159 Views
- 0 replies
- 0 likes
- 159 Views
- 0 replies
- 0 likes
Student Discount
I send my school card for student discount and they didn't accept it for some reason. But I have been wating for my money to be given for 1 week and they still didn't return the money. and they refuce to belive that i'm a student at Nevşehir Univerci...
- I send my school card for student discount and they didn't accept it for some reason. But I have been wating for my money to be given for 1 week and they still didn't return the money. and they refuc...
-
-
- Community Legend
- 158 Views
- 1 replies
- 0 likes
- 158 Views
- 1 replies
- 0 likes
Playlist
Problem with playings, I keep playlists but frequently get erased the download. Need to download again
- Problem with playings, I keep playlists but frequently get erased the download. Need to download again
-
-
- Community Legend
- 134 Views
- 1 replies
- 0 likes
- 134 Views
- 1 replies
- 0 likes
Playlists and personal settings not available on Roku
One of the reasons I signed up for premium was it's ability to play on roku. I chose spotify over amazon unlimited because of this. Now I try it and it doesnpt not have my playlists and albums. I am extremely disappointed and am reconsidering my opti...
- One of the reasons I signed up for premium was it's ability to play on roku. I chose spotify over amazon unlimited because of this. Now I try it and it doesnpt not have my playlists and albums. I am ...
-
-
- Roadie
- 154 Views
- 1 replies
- 0 likes
- 154 Views
- 1 replies
- 0 likes
Payment didn't work?
Last month i didn't have enough money on my bank account so the automaticly payment could not be paid from my account. Now i can't use my spotify for a whole month. How can i still pay ?
- Last month i didn't have enough money on my bank account so the automaticly payment could not be paid from my account. Now i can't use my spotify for a whole month. How can i still pay ?
-
-
- Casual Listener
- 243 Views
- 2 replies
- 0 likes
- 243 Views
- 2 replies
- 0 likes
Solved!! Premium family not working
I have a Spotify Premium account in Malaysia which is shared by family members. I am now studying in the UK and had access to premium service. But suddenly today I was asked to update my profile from MY to UK and now I cant access premium service . P...
- I have a Spotify Premium account in Malaysia which is shared by family members. I am now studying in the UK and had access to premium service. But suddenly today I was asked to update my profile from...
-
-
- Newbie
- 460 Views
- 5 replies
- 0 likes
- 460 Views
- 5 replies
- 0 likes
Spotify won't take my payment
Have cancelled my spotify premium account as suggested by the help team...now I can't purchase spotify premium it says it's not working - enough money in my account, have called bank they have said its working their end. I am now stuck with no spotif...
- Have cancelled my spotify premium account as suggested by the help team...now I can't purchase spotify premium it says it's not working - enough money in my account, have called bank they have said i...
-
-
- Casual Listener
- 175 Views
- 2 replies
- 0 likes
- 175 Views
- 2 replies
- 0 likes
NO ME ACEPTA NINGUNA TARJETA
necesito ayuda! no me deja registrarme con ninguna tarjeta, ya llame al banco y me dice que el problema no es de ellos
- necesito ayuda! no me deja registrarme con ninguna tarjeta, ya llame al banco y me dice que el problema no es de ellos
-
-
- Regular
- 496 Views
- 7 replies
- 0 likes
- 496 Views
- 7 replies
- 0 likes