Announcements

Help Wizard

Step 1

NEXT STEP

Subscriptions

Ask here for help with Premium, payments and trials.

Start a topic

Forum Posts

Solved!! Duo/Family plan upgrade campaign issue

I am an existing Duo customer, and this evening I got an email from Spotify saying : “ Try Family for the next 2 months (at no extra cost) and go from 2 to 3 or more Premium accounts under one plan.”When I select to accept the offer and upgrade to Fa...

  • Music Fan
  • Susan_GP
  • Moderator
  • 5763 Views
  • 23 replies
  • 2 likes
  • 5763 Views
  • 23 replies
  • 2 likes

Solved!!Superuser Contribution Credit Card Refused - Payment problem

Hello. I was traing to get the Premium for Family and the Spotify refused my credit card. I'm brazilian and tried 2 international credit cards (Visa and Mastercard) and both was refused. All my credit cards are valid and not expired.I would like some...

  • Casual Listener
  • Hello. I was traing to get the Premium for Family and the Spotify refused my credit card. I'm brazilian and tried 2 international credit cards (Visa and Mastercard) and both was refused. All my credi...
  • user-removed
  • Not applicable
  • 278 Views
  • 1 replies
  • 0 likes
  • 278 Views
  • 1 replies
  • 0 likes

New devise and are already paying for my three for the amount of 6.99.One of them are now too old so

Have replaced an old iPad with a new one .Paying for 3 devises every months,6.99.How can I get my new I pad to work on the same payment?

  • Newbie
  • Have replaced an old iPad with a new one .Paying for 3 devises every months,6.99.How can I get my new I pad to work on the same payment?
  • KatesHere
  • Community Legend
  • 174 Views
  • 1 replies
  • 0 likes
  • 174 Views
  • 1 replies
  • 0 likes

Solved!! Premium settings

Im listening on my android app to spotify premium for family. I don't get adds anymore so the app should recognize I have premium. However I cant use any of the premium settings. They are unclickable. Closing the app or logging off and on doesnt work...

  • Regular
  • Im listening on my android app to spotify premium for family. I don't get adds anymore so the app should recognize I have premium. However I cant use any of the premium settings. They are unclickable...
  • Marloesje
  • Regular
  • 2532 Views
  • 10 replies
  • 0 likes
  • 2532 Views
  • 10 replies
  • 0 likes

Superuser Contribution Default to Student - Payment Update

My payment method needs to be resubmitted. I used to be on a student account, so when I try to update my payment method, it defaults to that page, but I can't confirm because I'm not longer a student. Is there a way to retry on my old payment method ...

  • Newbie
  • My payment method needs to be resubmitted. I used to be on a student account, so when I try to update my payment method, it defaults to that page, but I can't confirm because I'm not longer a student...
  • Melody
  • Spotify
  • 148 Views
  • 1 replies
  • 0 likes
  • 148 Views
  • 1 replies
  • 0 likes

Payment

Hello there,I cancelled my spotify subscription two weeks ago on Sunday March 26th and I was still charged for this months subscription which begins on April 12th. I had went through the whole forum to cancel it by selecting my reason why and continu...

  • Newbie
  • Hello there, I cancelled my spotify subscription two weeks ago on Sunday March 26th and I was still charged for this months subscription which begins on April 12th. I had went through the whole foru...
  • Maxim
  • Spotify Star
  • 402 Views
  • 3 replies
  • 0 likes
  • 402 Views
  • 3 replies
  • 0 likes

Charged after unsuscribed

Hey community, Last month, Spotify charged on my account 9.99€ when I unsuscribed on February 5th, I received the unsubscription confirmation but apparently it automatically subscribed again on March 2nd. Is it any way to claim my money back? Since I...

  • Newbie
  • Hey community,   Last month, Spotify charged on my account 9.99€ when I unsuscribed on February 5th, I received the unsubscription confirmation but apparently it automatically subscribed again...
  • kejt_
  • Community Legend
  • 137 Views
  • 1 replies
  • 0 likes
  • 137 Views
  • 1 replies
  • 0 likes

Being charged without having premium

Hello! I jut saw in my bank account that I was charged €9.99. Then I went to my account and I see no subscription. So I am wondering why do I pay if I don;t get the benefits of premium..

  • Newbie
  • Hello! I jut saw in my bank account that I was charged €9.99. Then I went to my account and I see no subscription. So I am wondering why do I pay if I don;t get the benefits of premium..
  • kejt_
  • Community Legend
  • 175 Views
  • 1 replies
  • 0 likes
  • 175 Views
  • 1 replies
  • 0 likes

Solved!! Paying with Danish credit card while living in Singapore?

Hi I just moved to Singapore and I am going to live here for two years. I have Premium, but I can't change the country in my profile as I am still using my Danish credit card for the Premium payment. And as I can't change my country, I can't listen t...

  • Casual Listener
  • Hi  🙂   I just moved to Singapore and I am going to live here for two years.  I have Premium, but I can't change the country in my profile as I am still using my Danish credit card...
  • Stinebech
  • Casual Listener
  • 521 Views
  • 2 replies
  • 0 likes
  • 521 Views
  • 2 replies
  • 0 likes

Cobrança indevida

Minha esposa cancelou a assinatura premium e recebeu um email de confirmacao do cancelamento em 2017-03-14, mas este mes veio novamente a cobranca na fatura do cartao de credito. Queremos pedir o reembolso do valor cobrado indevidamente. Grato, Danie...

  • Newbie
  • Minha esposa cancelou a assinatura premium e recebeu um email de confirmacao do cancelamento em 2017-03-14, mas este mes veio novamente a cobranca na fatura do cartao de credito. Queremos pedir o ree...
  • Bittencourt
  • Spotify Star
  • 184 Views
  • 3 replies
  • 0 likes
  • 184 Views
  • 3 replies
  • 0 likes

Subscription

I need the money and I did cancel this. I was still charged, will they refund me my money?

  • Newbie
  • I need the money and I did cancel this. I was still charged, will they refund me my money?
  • Maxim
  • Spotify Star
  • 122 Views
  • 1 replies
  • 0 likes
  • 122 Views
  • 1 replies
  • 0 likes

Superuser Contribution Upgrade to Premium fails

I would like to upgrade to premium but the buying process ends in a loop. after I confirmed the paypal paying I get back to spotify initial upgrade page. Tried it from android and also Windows PC.

  • Newbie
  • I would like to upgrade to premium but the buying process ends in a loop. after I confirmed the paypal paying I get back to spotify initial upgrade page. Tried it from android and also Windows PC.
  • MonicaM_Bogota
  • Roadie
  • 153 Views
  • 1 replies
  • 0 likes
  • 153 Views
  • 1 replies
  • 0 likes

Superuser Contribution Error con la memebresia

Renove la membresia.Por ser confusa la red contrate membresia anual individual, cuando queria familiar.Como te pide los datos de la tarjeta antes genero el cargo automaticamente, despues tuve que contratar la membresia familiar.Ahora tengo activas la...

  • Newbie
  • Renove la membresia. Por ser confusa la red contrate membresia anual individual, cuando queria familiar. Como te pide los datos de la tarjeta antes genero el cargo automaticamente, despues tuve que...
  • ernestogranate
  • Newbie
  • 144 Views
  • 2 replies
  • 0 likes
  • 144 Views
  • 2 replies
  • 0 likes

Superuser Contribution Actulizar datos de pago con tarjeta/error

No pude realizar el pago pq me quedé sin saldo ahora si tengo y quiero hacerlo efectivo. En los pasos de actualizar datos de la tarjeta no me lo permite. Envié mail y tampoco obtengo respuesta. No quiero perder el servicio. Me ayudan

  • Newbie
  • No pude realizar el pago pq me quedé sin saldo ahora si tengo y quiero hacerlo efectivo. En los pasos de actualizar datos de la tarjeta no me lo permite. Envié mail y tampoco obtengo respuesta. No qu...
  • MonicaM_Bogota
  • Roadie
  • 235 Views
  • 1 replies
  • 0 likes
  • 235 Views
  • 1 replies
  • 0 likes

Como eu cancelo qualquer coisa no Spotify?

Sinceramente a Spotify tem um dos piores suportes dos quais já precisei de auxilio. É impossível cancelar a assinatura, não existe um botão CANCELAR ASSINATURA (vide imagem em anexo). Alguêm poderia me dar uma luz sobre o assunto?

  • Newbie
  • Sinceramente a Spotify tem um dos piores suportes dos quais já precisei de auxilio. É impossível cancelar a assinatura, não existe um botão CANCELAR ASSINATURA (vide imagem em anexo).    ...
  • Bittencourt
  • Spotify Star
  • 182 Views
  • 1 replies
  • 0 likes
  • 182 Views
  • 1 replies
  • 0 likes

Superuser Contribution problema de pago de Spotify

Me han cobrado un mes cuando ya cancelé mi suscripción al paquete Premium

  • Newbie
  • Me han cobrado un mes cuando ya cancelé mi suscripción al paquete Premium
  • Aimee_T
  • Roadie
  • 141 Views
  • 1 replies
  • 0 likes
  • 141 Views
  • 1 replies
  • 0 likes

Superuser Contribution Me están robando

Me están cobrando cada 10 días la mensualidad. Quien me va a devolver mi dinero??? Ya cancele mi suscripción. Gracias por nada spotify

  • Newbie
  • Me están cobrando cada 10 días la mensualidad. Quien me va a devolver mi dinero??? Ya cancele mi suscripción. Gracias por nada spotify
  • MonicaM_Bogota
  • Roadie
  • 237 Views
  • 1 replies
  • 0 likes
  • 237 Views
  • 1 replies
  • 0 likes

Superuser Contribution premium gratuito cancelado

Spotify me obsequió dos meses de premium, y de un día para otro ya no funcionó:cerré sesión, actulicé, desinstalé ...todo y nada funciona.gracias .mi número de cliente es : 499216825618077

  • Newbie
  • Spotify me obsequió dos meses de premium, y de un día para otro ya no funcionó: cerré sesión, actulicé, desinstalé ...todo y nada funciona. gracias . mi número de cliente es : 499216825618077 &nbs...
  • MonicaM_Bogota
  • Roadie
  • 153 Views
  • 1 replies
  • 0 likes
  • 153 Views
  • 1 replies
  • 0 likes

Superuser Contribution Problema Con Tarjeta De Regalo.

Mi Cuenta de spotify premium termino despues de la promocion de tres meses que pague los 9 pesos. despues compre una tarjeta de 1 Mes en Oxxo y lo active todo bien por tres dias y aparecio un mensaje . "Tu Ultimo pago no paso" ...Pero no seria justo ...

  • Newbie
  • Mi Cuenta de spotify premium termino despues de la promocion de tres meses que pague los 9 pesos. despues compre una tarjeta de 1 Mes en Oxxo y lo active todo bien por tres dias y aparecio un mensaje...
  • MonicaM_Bogota
  • Roadie
  • 256 Views
  • 1 replies
  • 0 likes
  • 256 Views
  • 1 replies
  • 0 likes