Type in your question below and we'll check to see what answers we can find...
Loading article...
Submitting...
If you couldn't find any answers in the previous step then we need to post your question in the community and wait for someone to respond. You'll be notified when that happens.
Simply add some detail to your question and refine the title if needed, choose the relevant category, then post.
Before we can post your question we need you to quickly make an account (or sign in if you already have one).
Don't worry - it's quick and painless! Just click below, and once you're logged in we'll bring you right back here and post your question. We'll remember what you've already typed in so you won't have to do it again.
Ask here for help with Premium, payments and trials.
We have a Premium Family Plan. My husband is trying to listen to an Audiobook but he got cut off because apparently there are only a certain number of hours per month you can listen? Other than the fact that this makes zero sense (WHY???) I am trying...
Visitor
129114 Views
69 replies
9 likes
What are the actual differences between the Basic Individual plan and the premium ones? Looks like it might be the access to the audiobooks, but spotify doesn't make it clear.
Moderator
57734 Views
87 replies
4 likes
I dont use Spotify enough to pay for a subscription I'm going to cancel subscription
Visitor
233268 Views
144 replies
13 likes
I have a premium subscription and my mom started a family plan for everyone. I joined the family plan before cancelling my subscription, does spotify automatically cancel it after ive joined another plan? and if not how do I cancel it?
I have a premium subscription and my mom started a family plan for everyone. I joined the family plan before cancelling my subscription, does spotify automatically cancel it after ive joined another ...
Spotify Star
460 Views
1 replies
0 likes
Something weird is going on!? My family plan members I have listed keep getting deleted/removed and being replaced by other random peoples emails. And it keeps happening every few hours. What do I do? What going on?
Something weird is going on!? My family plan members I have listed keep getting deleted/removed and being replaced by other random peoples emails. And it keeps happening every few hours. What do I do...
Spotify Star
213 Views
1 replies
0 likes
Hi,I lost my old card so i had to order a new one and add it to spotify so it could charge me. So I did. My card was charged but my account didn't switch to premium. I tried loging out and back in but still nothing. Any tips on how to fix that?
Hi, I lost my old card so i had to order a new one and add it to spotify so it could charge me. So I did. My card was charged but my account didn't switch to premium. I tried loging out and back in ...
Community Legend
479 Views
1 replies
0 likes
El dia 26 de mayo se realizó el pago con tarjeta de débito de 9 pesos. (Me llego una promoción de 9 pesos.)Pero el día de ayer quise usar spotify y me di cuenta que se había quitado el premium.Me pueden ayudar??
El dia 26 de mayo se realizó el pago con tarjeta de débito de 9 pesos. (Me llego una promoción de 9 pesos.) Pero el día de ayer quise usar spotify y me di cuenta que se había quitado el premium. ...
Roadie
579 Views
1 replies
0 likes
I have a premium subscription, but I was not getting the features on my iPhone 7. I deleted the app and reinstalled it, changed the password and logged back in, but I still cannot select individual songs and I get the ads. How do I get Premium to fir...
I have a premium subscription, but I was not getting the features on my iPhone 7. I deleted the app and reinstalled it, changed the password and logged back in, but I still cannot select individual s...
Spotify Star
305 Views
1 replies
0 likes
Spotify has been charging me twice each month. One charge of $16.24 and another of $10.82. The 16 dollar charge is fine- I signed up for a family membership for my wife and I. The $10.82 is unexplainable. I have followed your tutorial to try to find ...
Spotify has been charging me twice each month. One charge of $16.24 and another of $10.82. The 16 dollar charge is fine- I signed up for a family membership for my wife and I. The $10.82 is unexplain...
Spotify Star
191 Views
1 replies
0 likes
Hello, three days ago I payed 0.99 for 3 months.spotify premium with my PayPal account (without.credit.card). I transfer 0.99 from another PayPal account to my account and.make the.deal. What can I do for don't lose.my premium? (without.extra charges...
Hello, three days ago I payed 0.99 for 3 months.spotify premium with my PayPal account (without.credit.card). I transfer 0.99 from another PayPal account to my account and.make the.deal. What can I d...
Not applicable
400 Views
4 replies
0 likes
Hi,I'm paying premium membership here at Spotify every month, but i cannot log in on my account. Have no access, coz i can't remember my previous email account from my phone. Can you help me with regards to my concern.
Hi, I'm paying premium membership here at Spotify every month, but i cannot log in on my account. Have no access, coz i can't remember my previous email account from my phone. Can you help me with r...
Spotify Star
179 Views
1 replies
0 likes
I am trying to purchase a gift card and the site will not accept my credit card info. how do I get this to work?? Ive tried 2 and get same message and there is nothing wrong with my accounts......
I am trying to purchase a gift card and the site will not accept my credit card info. how do I get this to work?? Ive tried 2 and get same message and there is nothing wrong with my accou...
Spotify Star
162 Views
1 replies
0 likes
Hi!I was recently in Mexico and when I was there I bought a spotify premium 3 months card. Now that I'm back in Canada, I'm unable to redeem it and I was wondering if there was anything at all that I could possibly do to redeem the card so my money w...
Hi! I was recently in Mexico and when I was there I bought a spotify premium 3 months card. Now that I'm back in Canada, I'm unable to redeem it and I was wondering if there was anything at all that...
Spotify Star
679 Views
1 replies
0 likes
I have changed my handset and logged into my spotify but it hasnt transferred over my account. Is there a fix to this? Any help would be greatly appreciated
I have changed my handset and logged into my spotify but it hasnt transferred over my account. Is there a fix to this? Any help would be greatly appreciated
Spotify Star
177 Views
1 replies
0 likes
I have a subscription through iTunes and it says it is active and paid for but when I use the app I am under a free subscription. I have logged in and out multiple times and actually deleted the app and re-downloaded it
I have a subscription through iTunes and it says it is active and paid for but when I use the app I am under a free subscription. I have logged in and out multiple times and actually deleted the app ...
Newbie
242 Views
1 replies
0 likes
Compre 3 meses x 290 pesos. (Una promoción) al finalizar, decia que la compra fue exitosa pero no puedo usar spotify premium
Compre 3 meses x 290 pesos. (Una promoción) al finalizar, decia que la compra fue exitosa pero no puedo usar spotify premium
Roadie
207 Views
1 replies
0 likes
Hola. Tenemos spotiffy premium plan familar... de los 4 codigos solo 1 pudo ser habilitado. Los demas miembros no han podido...porque arroja 'no se ha podido comprobar que tu direccion sea la misma que la del admin' lo hemos intentado por correo y po...
Hola. Tenemos spotiffy premium plan familar... de los 4 codigos solo 1 pudo ser habilitado. Los demas miembros no han podido...porque arroja 'no se ha podido comprobar que tu direccion sea la misma q...
Roadie
243 Views
1 replies
0 likes
Hize dos veces el pago y aún sigo sin tener premium primero via PayPal luego por tarjeta en mi cuenta bancaria se descontó los dos montos del premium pero entro a mi cuenta de Spotify y sigo sin premium ya reinicie aplicación y aún nada.
Hize dos veces el pago y aún sigo sin tener premium primero via PayPal luego por tarjeta en mi cuenta bancaria se descontó los dos montos del premium pero entro a mi cuenta de Spotify y sigo sin prem...
Spotify Star
430 Views
1 replies
0 likes
I was charged 14.99 and 9.99 for this last months cycle. I only have the individual plan and would like a refund
I was charged 14.99 and 9.99 for this last months cycle. I only have the individual plan and would like a refund
Community Legend
452 Views
5 replies
0 likes
Said error in signing up for student pricing but charged my account 3 times and still don't have premium features, logged out and back in. Still no reply yet from customer service email. Also never checked bank until post was made.
Said error in signing up for student pricing but charged my account 3 times and still don't have premium features, logged out and back in. Still no reply yet from customer service email. Also never c...
Casual Listener
185 Views
1 replies
0 likes
Hello!I tried to upgrade my Spotify because of the 0.99 Euro trial. I tried it with two different accounts several times but it doesnt work. Theres no email, nothing at the paypal website... Just as if I wouldnt have pressed the 'purchase' button... ...
Hello! I tried to upgrade my Spotify because of the 0.99 Euro trial. I tried it with two different accounts several times but it doesnt work. Theres no email, nothing at the paypal website... Just a...
Spotify Star
203 Views
1 replies
0 likes
Once for me and my younger sister. Before I bought it said I had already gotten the sane deal and still charged my card. When my sister logs in it says her account is still free and she cant choose songs. Help how do I connect to spotify or what do I...
Once for me and my younger sister. Before I bought it said I had already gotten the sane deal and still charged my card. When my sister logs in it says her account is still free and she cant choose s...
Community Legend
176 Views
1 replies
0 likes
Im being charged by spotify but dont know what account its under , its charging 9.99 every month under my visa card
Im being charged by spotify but dont know what account its under , its charging 9.99 every month under my visa card
Community Legend
193 Views
1 replies
0 likes
