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Solved!! Duo/Family plan upgrade campaign issue

I am an existing Duo customer, and this evening I got an email from Spotify saying : “ Try Family for the next 2 months (at no extra cost) and go from 2 to 3 or more Premium accounts under one plan.”When I select to accept the offer and upgrade to Fa...

  • Music Fan
  • Susan_GP
  • Moderator
  • 6040 Views
  • 23 replies
  • 2 likes
  • 6040 Views
  • 23 replies
  • 2 likes

cancelling free trial

only about 10 days into 30 day free trial but I want to cancel. Online it doesn't have the option of cancel under subscription like others have said should appear. I texted stop but premium is still working. Worried I will be charged and would very m...

  • Newbie
  • only about 10 days into 30 day free trial but I want to cancel. Online it doesn't have the option of cancel under subscription like others have said should appear. I texted stop but premium is still ...
  • 81 Views
  • 0 replies
  • 0 likes
  • 81 Views
  • 0 replies
  • 0 likes

Family Subscription Questions

If I create a family subscription will I lose my playlists when I add family members? Also, will I still have unlimited skips?

  • Newbie
  • If I create a family subscription will I lose my playlists when I add family members? Also, will I still have unlimited skips?
  • Maxim
  • Spotify Star
  • 193 Views
  • 1 replies
  • 0 likes
  • 193 Views
  • 1 replies
  • 0 likes

Cant cancel my subscription

I can't cancel my subscription every time I try to it tells me to come here can anyone help me with this? I would like to cancel today

  • Newbie
  • I can't cancel my subscription every time I try to it tells me to come here can anyone help me with this? I would like to cancel today
  • Maxim
  • Spotify Star
  • 159 Views
  • 1 replies
  • 0 likes
  • 159 Views
  • 1 replies
  • 0 likes

Paying premium but account states "free account"

Hi,I've been paying premium for a few months now. Since January I have been paying without getting the benefits of premium, my account states "free account".How do I cancel these payments? I cannot use the cancel my subscription option as the account...

  • Newbie
  • Hi, I've been paying premium for a few months now. Since January I have been paying without getting the benefits of premium, my account states "free account". How do I cancel these payments? I cann...
  • Hubo
  • Community Legend
  • 158 Views
  • 1 replies
  • 0 likes
  • 158 Views
  • 1 replies
  • 0 likes

Premium problems

HiMy Spotify is telling me my im on the free Spotify but iv had premium for nearly two years. It was part of my phone plan with fido.I have tried logging out and back in but didn't work. Was wondering if it's something wrong or maybe fido have cancel...

  • Newbie
  • Hi My Spotify is telling me my im on the free Spotify but iv had premium for nearly two years. It was part of my phone plan with fido. I have tried logging out and back in but didn't work. Was wond...
  • MattSuda
  • Spotify Star
  • 154 Views
  • 1 replies
  • 0 likes
  • 154 Views
  • 1 replies
  • 0 likes

Problem with payment - Credit Card Refused

Hello. I was traing to get the Premium for Family and the Spotify refused my credit card. I'm brazilian and tried 2 international credit cards (Visa and Mastercard) and both was refused. All my credit cards are valid and not expired.I would like some...

  • Casual Listener
  • Hello. I was traing to get the Premium for Family and the Spotify refused my credit card. I'm brazilian and tried 2 international credit cards (Visa and Mastercard) and both was refused. All my credi...
  • MattSuda
  • Spotify Star
  • 204 Views
  • 1 replies
  • 0 likes
  • 204 Views
  • 1 replies
  • 0 likes

Premium trouble

Efetuei o pagamento via boleto, já passou 5 dias úteis e meu spotify premium não foi ativado. Gostaria de saber o motivo e ter uma solução. Desde já agradeço. Att, Karolina Vargas

  • Newbie
  • Efetuei o pagamento via boleto, já passou 5 dias úteis e meu spotify premium não foi ativado. Gostaria de saber o motivo e ter uma solução.   Desde já agradeço.  Att,  Karolina...
  • MattSuda
  • Spotify Star
  • 181 Views
  • 1 replies
  • 0 likes
  • 181 Views
  • 1 replies
  • 0 likes

Not able to change payment source

Hey all, Ive been trying to change my payment source with no success. When I go to update the card information it all goes through but then brings me to a "Tell us about yourself" page which has a field for your college. You CAN NOT bypass this page ...

  • Newbie
  • Hey all,   Ive been trying to change my payment source with no success. When I go to update the card information it all goes through but then brings me to a "Tell us about yourself" page which...
  • MattSuda
  • Spotify Star
  • 200 Views
  • 1 replies
  • 0 likes
  • 200 Views
  • 1 replies
  • 0 likes

Credit Card Banned?

I had a montly subscription.My credit card reached its maximum limit, therefore, I kept being charged by Spotify but the payments didn't take place.My subscription was automatically canceled after some time. Now I want to subscribe for premium again,...

  • Newbie
  • I had a montly subscription. My credit card reached its maximum limit, therefore, I kept being charged by Spotify but the payments didn't take place. My subscription was automatically canceled ...
  • MattSuda
  • Spotify Star
  • 303 Views
  • 1 replies
  • 0 likes
  • 303 Views
  • 1 replies
  • 0 likes

Supposed to have 1 year free.

Bought a call phone from fido and got 1 year free. I have since bought another cell phone and was to get another year free and only ended up with about 5 months before being told I have to upgrade to premium now?

  • Newbie
  • Bought a call phone from fido and got 1 year free. I have since bought another cell phone and was to get another year free and only ended up with about 5 months before being told I have to upgrade to...
  • MattSuda
  • Spotify Star
  • 184 Views
  • 1 replies
  • 0 likes
  • 184 Views
  • 1 replies
  • 0 likes

SuSubscription and payment

So , i have no premium on my spotify account and every month they charge me 6.99 pls help ?

  • Newbie
  • So , i have no premium on my spotify account and every month they charge me 6.99 pls help ?
  • MattSuda
  • Spotify Star
  • 152 Views
  • 1 replies
  • 0 likes
  • 152 Views
  • 1 replies
  • 0 likes

so my paypal (bankaccount) has been charged for a subscription im ment to get free and i want to be

ive got the optus recipe to prove ive got free subscription and yet my account was charged this is poor service standardsand want my money reimbursed to my paypal asap thanks this is rediclous

  • Newbie
  • ive got the optus recipe to prove ive got free subscription and yet my account was charged this is poor service standardsand want my money reimbursed to my paypal asap thanks this is rediclous
  • MattSuda
  • Spotify Star
  • 160 Views
  • 1 replies
  • 0 likes
  • 160 Views
  • 1 replies
  • 0 likes

Premium paused after 2 days i paid it

Hello. On 12.04.2017 i bought and activated a spotify gift card for 10€. 2 days later (14.04-15.04) i get an e-mail that my spotify sub is paused and it want to pay for it. Spotify, are you trying to rob me? Explain me pls **bleep**

  • Newbie
  • Hello. On 12.04.2017 i bought and activated a spotify gift card for 10€. 2 days later (14.04-15.04) i get an e-mail that my spotify sub is paused and it want to pay for it. Spotify, are you trying to...
  • MattSuda
  • Spotify Star
  • 137 Views
  • 1 replies
  • 0 likes
  • 137 Views
  • 1 replies
  • 0 likes

9,99 € paid although Student Disount activated

Hello,so I did the three-month-Premium-trial for 0,99 € from december to march and kept Premium. Last month I registered for Unidays and the Student Discount. However, although in my account it says I'm using the Student Discount, I still pay 9,99 € ...

  • Newbie
  • Hello, so I did the three-month-Premium-trial for 0,99 € from december to march and kept Premium. Last month I registered for Unidays and the Student Discount. However, although in my account it say...
  • MattSuda
  • Spotify Star
  • 149 Views
  • 1 replies
  • 0 likes
  • 149 Views
  • 1 replies
  • 0 likes

Premium trail doesn't work after 4 days

HiStarted my premium trail few days ago and Spotify doesn't let me choose songs anymore - just shufflesFrustrating

  • Visitor
  • Hi Started my premium trail few days ago and Spotify doesn't let me choose songs anymore - just shuffles Frustrating
  • MattSuda
  • Spotify Star
  • 132 Views
  • 1 replies
  • 0 likes
  • 132 Views
  • 1 replies
  • 0 likes

I need my refund back

I cancelled my service yesterday and now you charged me 10.26 and I need my money back ASAP

  • Newbie
  • I cancelled my service yesterday and now you charged me 10.26 and I need my money back ASAP
  • MattSuda
  • Spotify Star
  • 130 Views
  • 1 replies
  • 0 likes
  • 130 Views
  • 1 replies
  • 0 likes

付費問題

我在2/8繳了月付的148,3/16再次繳了月付148,那應該期限要到4/16,可是我這幾天又收到繳費通知,今天我又去繳了148,可是程式顯示我的使用期限只到4/16,為甚麼繳費繳了三個月只能用兩個月?

  • Newbie
  • 我在2/8繳了月付的148,3/16再次繳了月付148,那應該期限要到4/16,可是我這幾天又收到繳費通知,今天我又去繳了148,可是程式顯示我的使用期限只到4/16,為甚麼繳費繳了三個月只能用兩個月?
  • 140 Views
  • 0 replies
  • 0 likes
  • 140 Views
  • 0 replies
  • 0 likes

Superuser Contribution Swapping Countries only allowed Premium Family...

Hey Guys, I've just moved from Aussie to NZ and I am now trying to swap my payment details over to my NZ bank. I've been going through the normal steps of swapping payment details and country (not the first time I have done this) but all it is allowi...

  • Casual Listener
  • Hey Guys,   I've just moved from Aussie to NZ and I am now trying to swap my payment details over to my NZ bank.   I've been going through the normal steps of swapping payment details a...
  • Guest20
  • Casual Listener
  • 420 Views
  • 2 replies
  • 0 likes
  • Premium
  • 420 Views
  • 2 replies
  • 0 likes

Superuser Contribution Forma de pagamento

Por que não consigo alterar forma de pagamento tendo plano Família? Quero mudar o cartão de crédito, porém o site diz que não está habilitado a alteração.

  • Newbie
  • Por que não consigo alterar forma de pagamento tendo plano Família? Quero mudar o cartão de crédito, porém o site diz que não está habilitado a alteração.
  • Maria_B
  • Moderator
  • 206 Views
  • 1 replies
  • 0 likes
  • 206 Views
  • 1 replies
  • 0 likes