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Please see below the most popular frequently asked questions.

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Please see below the current ongoing issues which are under investigation.

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Subscriptions

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Forum Posts

Solved!! Duo/Family plan upgrade campaign issue

I am an existing Duo customer, and this evening I got an email from Spotify saying : “ Try Family for the next 2 months (at no extra cost) and go from 2 to 3 or more Premium accounts under one plan.”When I select to accept the offer and upgrade to Fa...

  • Music Fan
  • Susan_GP
  • Moderator
  • 7738 Views
  • 23 replies
  • 2 likes
  • 7738 Views
  • 23 replies
  • 2 likes

I have been charged twice for one month

Hello, I have been charge twice, first time for ordinary subscription, than I have found that there is possibility to get discount as a student, and opted for it.Now I can see that I was charged for ordinay subscritpion and for student. How can I get...

  • Casual Listener
  • Hello, I have been charge twice, first time for ordinary subscription, than I have found that there is possibility to get discount as a student, and opted for it. Now I can see that I was charged fo...
  • MattSuda
  • Spotify Star
  • 162 Views
  • 1 replies
  • 0 likes
  • 162 Views
  • 1 replies
  • 0 likes

Problem

Ya me hicieron el recargo en la tarjeta pero no se confirmo la suscripcion q hago ayuda

  • Newbie
  • Ya me hicieron el recargo en la tarjeta pero no se confirmo la suscripcion q hago ayuda
  • MattSuda
  • Spotify Star
  • 217 Views
  • 2 replies
  • 0 likes
  • 217 Views
  • 2 replies
  • 0 likes

I've been charged but dont have rhe premium account

I'very been charged 49 MxN for a student account but couldn't post my papers and don't have the premium account.

  • Newbie
  • I'very been charged 49 MxN for a student account but couldn't post my papers and don't have the premium account.
  • MattSuda
  • Spotify Star
  • 218 Views
  • 2 replies
  • 0 likes
  • 218 Views
  • 2 replies
  • 0 likes

Helpdesk please!!

Please: can I get a helpdesk address to ask a direct question and get a direct answer? I subscribed to a music library, not a puzzle library. Thx. Niek

  • Casual Listener
  • Please: can I get a helpdesk address to ask a direct question and get a direct answer? I subscribed to a music library, not a puzzle library. Thx.   Niek
  • MattSuda
  • Spotify Star
  • 293 Views
  • 3 replies
  • 0 likes
  • 293 Views
  • 3 replies
  • 0 likes

Student Subscription, payed three times in 4 days.

Dear Spotify People, Last Thursday the 20th April I found out about the Student Subscription. I subscribed for this and I recieved an email that I got permission. Now I looked into my creditcard bills and it seems that Spotify took 5 euro's two times...

  • Newbie
  • Dear Spotify People,   Last Thursday the 20th April I found out about the Student Subscription.   I subscribed for this and I recieved an email that I got permission.   Now I loo...
  • EthanS1
  • Community Legend
  • 249 Views
  • 2 replies
  • 0 likes
  • 249 Views
  • 2 replies
  • 0 likes

No quiero más Facebook

Hola, quiero eliminar mi cuenta de Facebook y usar spotify con mi cuenta de gmail, pero cada vez que lo hago se vuelve a reactivar la cuenta.Alguien sabe si esto es posible?Gracias.

  • Newbie
  • Hola, quiero eliminar mi cuenta de Facebook y usar spotify con mi cuenta de gmail, pero cada vez que lo hago se vuelve a reactivar la cuenta. Alguien sabe si esto es posible? Gracias.
  • MattSuda
  • Spotify Star
  • 155 Views
  • 1 replies
  • 0 likes
  • 155 Views
  • 1 replies
  • 0 likes

Pago

Hace 5 días intente realizar la suscripción a Spotify universitarios, me cargaron 3 veces, llame a mi banco y me dijeron que el cargo ya estaba hecho y no como dice Spotify que queda pendiente o que en 48 horas si no se realiza la contratación te lo ...

  • Newbie
  • Hace 5 días intente realizar la suscripción a Spotify universitarios, me cargaron 3 veces, llame a mi banco y me dijeron que el cargo ya estaba hecho y no como dice Spotify que queda pendiente o que ...
  • MattSuda
  • Spotify Star
  • 159 Views
  • 1 replies
  • 0 likes
  • 159 Views
  • 1 replies
  • 0 likes

Why am I still on premium? I thought I cancelled 2 months ago

I cancelled my premium account 2 months ago to go back to free. I just recently realized that I don't get commercials, and then later I realized that I am still on premium. I didn't want to be still on premium. And I would like to see if there's any ...

  • Newbie
  • I cancelled my premium account 2 months ago to go back to free. I just recently realized that I don't get commercials, and then later I realized that I am still on premium. I didn't want to be still ...
  • MattSuda
  • Spotify Star
  • 144 Views
  • 1 replies
  • 0 likes
  • 144 Views
  • 1 replies
  • 0 likes

Need to get in contact with Spotify

My subscription has been cancelled. I took out a Vodafone plan for 12 months that included a Spotify premium membership. However Spotify have cancelled my membership and Vodafone can not do anything about it. Please, I really need to get it re-instat...

  • Newbie
  • My subscription has been cancelled. I took out a Vodafone plan for 12 months that included a Spotify premium membership. However Spotify have cancelled my membership and Vodafone can not do anything ...
  • justinewin_
  • Roadie
  • 145 Views
  • 1 replies
  • 0 likes
  • 145 Views
  • 1 replies
  • 0 likes

PREMIUM EN DIFERENTES DISPOSITIVOS

Uso spotify premium en tres diferentes dispositivos iOS; Mac, iPad y iPhone, en los dos últimos tengo descargada toda mi musica y en Mac depende de la red Wi-Fi. Cerre la aplicación en el iPhone y se eliminó toda la música descargada y al momento de ...

  • Newbie
  • Uso spotify premium en tres diferentes dispositivos iOS; Mac, iPad y iPhone, en los dos últimos tengo descargada toda mi musica y en Mac depende de la red Wi-Fi.    Cerre la aplicación en...
  • Bittencourt
  • Spotify Star
  • 2704 Views
  • 1 replies
  • 0 likes
  • 2704 Views
  • 1 replies
  • 0 likes

New Spotify AB

After agreeing to the new Spotify AB terms and conditions on the mobile app, my account says that it's now the free service account but I had the premium membership before agreeing to the AB update. If I upgrade to the premium account, will I be char...

  • Visitor
  • After agreeing to the new Spotify AB terms and conditions on the mobile app, my account says that it's now the free service account but I had the premium membership before agreeing to the AB update. ...
  • MattSuda
  • Spotify Star
  • 22313 Views
  • 1 replies
  • 1 likes
  • 22313 Views
  • 1 replies
  • 1 likes

I have been charged twice today april 23.

I got a message I had to update my card, and when I did that I saw that I had been charged twice for this month.When will I get the money back?Ingrid

  • Newbie
  • I got a message I had to update my card, and when I did that  I saw that I had been charged twice for this month. When will I get the money back? Ingrid
  • Bittencourt
  • Spotify Star
  • 226 Views
  • 1 replies
  • 0 likes
  • 226 Views
  • 1 replies
  • 0 likes

Changing from premium to student discount

Hey guys,I've changed from Premium account to student but i've payed twice this month. How can i get my money back?Tks.

  • Newbie
  • Hey guys, I've changed from Premium account to student but i've payed twice this month. How can i get my money back? Tks.
  • Bittencourt
  • Spotify Star
  • 208 Views
  • 1 replies
  • 0 likes
  • 208 Views
  • 1 replies
  • 0 likes

Solved!! Payment Failed

Hi, I've been having some issues with having my card charged (error message: your payment provider is having a bad day). I've tried:- Credit cards from all four major issuers- Different browsers (desktop, mobile; with ad blocker disabled) I'm still g...

  • Casual Listener
  • Hi, I've been having some issues with having my card charged (error message: your payment provider is having a bad day).    I've tried: - Credit cards from all four major issuers - Diff...
  • EthanS1
  • Community Legend
  • 4869 Views
  • 5 replies
  • 1 likes
  • 4869 Views
  • 5 replies
  • 1 likes

Paid the subscription in wrong amount

I have a problem when paying subscription via ATM. I would like to pay for the 30 days (monthly) subscription of the Premium, but I typed a wrong number instead of the number that I should type. I forgot the amount that I should send. I kept going se...

  • Newbie
  • I have a problem when paying subscription via ATM. I would like to pay for the 30 days (monthly) subscription of the Premium, but I typed a wrong number instead of the number that I should type. I fo...
  • EthanS1
  • Community Legend
  • 192 Views
  • 1 replies
  • 0 likes
  • 192 Views
  • 1 replies
  • 0 likes

Going round in circles trying to upgrde to premium

I am wanting to upgrade to premium but I am just gping round in circles. I go to my subscription and I get the offer to try free 30 day trial, I click on continue and it asks for payment (which is fine) I complete my paypal log ins and then it takes ...

  • Visitor
  • I am wanting to upgrade to premium but I am just gping round in circles. I go to my subscription and I get the offer to try free 30 day trial, I click on continue and it asks for payment (which is fi...
  • EthanS1
  • Community Legend
  • 252 Views
  • 3 replies
  • 0 likes
  • 252 Views
  • 3 replies
  • 0 likes

I can't add someone to my family plan

Hi, I'm trying to add my dad to my family plan but it says that it can confirm he lives in the same address although he entered the exact address. I appreciate any help

  • Newbie
  • Hi, I'm trying to add my dad to my family plan but it says that it can confirm he lives in the same address although he entered the exact address. I appreciate any help
  • EthanS1
  • Community Legend
  • 243 Views
  • 1 replies
  • 0 likes
  • 243 Views
  • 1 replies
  • 0 likes

charged premium student but still not in premium

i try the premium student and then i enter all payment info thru visa after i enter it i receive a charge in my card , but after pay it i need to enter my info for student but my school is not in the list so i cant acquired my premium student but you...

  • Newbie
  • i try the premium student and then i enter all payment info thru visa after i enter it i receive a charge in my card , but after pay it i need to enter my info for student but my school is not in the...
  • Robert_W
  • Community Legend
  • 259 Views
  • 2 replies
  • 0 likes
  • 259 Views
  • 2 replies
  • 0 likes

Premium payment

Im trying to pay via mobile (globe) but it says i have insufficient credit in my account. Been trying this for 2 months already until spotify paused my premium acct.

  • Newbie
  • Im trying to pay via mobile (globe) but it says i have insufficient credit in my account. Been trying this for 2 months already until spotify paused my premium acct.
  • Robert_W
  • Community Legend
  • 190 Views
  • 1 replies
  • 0 likes
  • 190 Views
  • 1 replies
  • 0 likes

Can't activate my Premium subscription

Hello everyone. In recent days I applied for the new Spotify Premium for Students subscription and after my ID was validated I introduced my card data and a warning appeared saying that there was a problem with the card. A couple of days later I noti...

  • Newbie
  • Hello everyone.   In recent days I applied for the new Spotify Premium for Students subscription and after my ID was validated I introduced my card data and a warning appeared saying that ther...
  • Maxim
  • Spotify Star
  • 378 Views
  • 1 replies
  • 0 likes
  • 378 Views
  • 1 replies
  • 0 likes