Type in your question below and we'll check to see what answers we can find...
Loading article...
Submitting...
If you couldn't find any answers in the previous step then we need to post your question in the community and wait for someone to respond. You'll be notified when that happens.
Simply add some detail to your question and refine the title if needed, choose the relevant category, then post.
Before we can post your question we need you to quickly make an account (or sign in if you already have one).
Don't worry - it's quick and painless! Just click below, and once you're logged in we'll bring you right back here and post your question. We'll remember what you've already typed in so you won't have to do it again.
Ask here for help with Premium, payments and trials.
We have a Premium Family Plan. My husband is trying to listen to an Audiobook but he got cut off because apparently there are only a certain number of hours per month you can listen? Other than the fact that this makes zero sense (WHY???) I am trying...
Visitor
129353 Views
69 replies
10 likes
What are the actual differences between the Basic Individual plan and the premium ones? Looks like it might be the access to the audiobooks, but spotify doesn't make it clear.
Moderator
58411 Views
87 replies
4 likes
I dont use Spotify enough to pay for a subscription I'm going to cancel subscription
Visitor
234290 Views
144 replies
13 likes
Ya pague la cuenta familiar y no se activa
Ya pague la cuenta familiar y no se activa
Newbie
439 Views
1 replies
0 likes
I need help!!! I made a student account at the wrong login (I was logged in to my mother's account, not mine). I wanted to repair this error, but they told me that I couldn't use my student data in my account because I had already used the benefit (o...
I need help!!! I made a student account at the wrong login (I was logged in to my mother's account, not mine). I wanted to repair this error, but they told me that I couldn't use my student data...
Community Legend
243 Views
1 replies
0 likes
Tentei assinar a promoção do plano premium (com 3 meses iniciais por R$1,99) para minha mãe. Cadastrei o e-mail dela e fiz a conta no spotify, porém ao tentar concluir a assinatura escolhendo o método de pagamento "cartão de crédito" e utilizando os ...
Tentei assinar a promoção do plano premium (com 3 meses iniciais por R$1,99) para minha mãe. Cadastrei o e-mail dela e fiz a conta no spotify, porém ao tentar concluir a assinatura escolhendo o métod...
Newbie
408 Views
2 replies
0 likes
I cancelled the premium but it's still charging me another month and I don't want another month. The subscription is in transaction on my back account but how do I make sure it doesn't charge me again, because the Spotify website says that I have it ...
I cancelled the premium but it's still charging me another month and I don't want another month. The subscription is in transaction on my back account but how do I make sure it doesn't charge me agai...
Community Legend
293 Views
1 replies
0 likes
Paguei pelo cartão mas não liberou meu acesso ainda e agora?
Paguei pelo cartão mas não liberou meu acesso ainda e agora?
Community Legend
216 Views
1 replies
0 likes
Olha gnt, eu sou spoty premiun n sei pq eu n consigo mais entrar na conta como premiun sendo q ta tudo pago, oq eu faço?!
Olha gnt, eu sou spoty premiun n sei pq eu n consigo mais entrar na conta como premiun sendo q ta tudo pago, oq eu faço?!
288 Views
0 replies
0 likes
Can i use my paypal.me link for spotify premium upgrade?Help
Can i use my paypal.me link for spotify premium upgrade? Help
Spotify Star
411 Views
1 replies
0 likes
Hey I just bought premium for 3 months. I got it confirmed by an email sent to me telling me that it was done and all but when i go into spotify on my phone and try to pick a song or skip it doesnt work. It says i need to buy premium. Ive dubble chec...
Hey I just bought premium for 3 months. I got it confirmed by an email sent to me telling me that it was done and all but when i go into spotify on my phone and try to pick a song or skip it...
Spotify Star
324 Views
1 replies
0 likes
Contrate por tres meses premios y ya no tengo.
Contrate por tres meses premios y ya no tengo.
Roadie
265 Views
1 replies
0 likes
Hey guys, I am from New Zealand, but currently working in Italy with a bank account registered in the UK.. My premium missed a payment and I am trying upgrade again but I am unable to select the UK as my billing country (Italy is my only option) and ...
Hey guys, I am from New Zealand, but currently working in Italy with a bank account registered in the UK.. My premium missed a payment and I am trying upgrade again but I am unable to select the UK a...
Spotify Star
221 Views
1 replies
0 likes
There was a problem that i cant upload student document for student discont and i try 4 times and 4 times i pay it.
There was a problem that i cant upload student document for student discont and i try 4 times and 4 times i pay it.
Community Legend
275 Views
1 replies
0 likes
Info: I have only used the 1 month free trial on my account. I have never signed up to premium before So I dont know from what page I clicked the "3 month 99p premium offer", but when the page opened at the top it said something like "you are not eli...
Info: I have only used the 1 month free trial on my account. I have never signed up to premium before So I dont know from what page I clicked the "3 month 99p premium offer", but when the pa...
Spotify Star
566 Views
5 replies
0 likes
How can I change my payment information without using google. Please its urgent.
How can I change my payment information without using google. Please its urgent.
Spotify Star
212 Views
1 replies
0 likes
Paguei o boleto, mais não recebi um Email confirmando o pagamento.
Paguei o boleto, mais não recebi um Email confirmando o pagamento.
Community Legend
212 Views
1 replies
0 likes
Hi I bought Spotify premium 15th of May I have had Spotify premium for more than a year but a couple months ago i tried free.As I said I bought it 15th of May yet I have just been charged the 31th of May aswellWhat the F**k!?Paying per second week ??...
Hi I bought Spotify premium 15th of May I have had Spotify premium for more than a year but a couple months ago i tried free. As I said I bought it 15th of May yet I have just been c...
Community Legend
988 Views
1 replies
0 likes
Please cancel my subscription and possibly provide a refund.I cancelled my Spotify premium through Rogers before the trial ended on May 21 2017. And I now I see a charge for premium multi user on my bill.I confirmed with Rogers that I am unsubscribed...
Please cancel my subscription and possibly provide a refund. I cancelled my Spotify premium through Rogers before the trial ended on May 21 2017. And I now I see a charge for premium multi user on...
Community Legend
1106 Views
1 replies
0 likes
Olá, Fui convidado pelo meu irmão a um tempo atrás para o Spotify (ele assinou o plano família). Cliquei no link e entrei no Spotify. Depois de um tempo, percebi que a minha conta continuava Free (não sabia que precisava colocar um código na página d...
Olá, Fui convidado pelo meu irmão a um tempo atrás para o Spotify (ele assinou o plano família). Cliquei no link e entrei no Spotify. Depois de um tempo, percebi que a minha conta continuava...
971 Views
0 replies
0 likes
This is my third contact regarding this same issue. I have been charged twice this month for service, first on 5/22/2017, then again on 5/29/2017. Neither of these charges are pending, but instead both were deducted in the amount of $9.99. I have als...
This is my third contact regarding this same issue. I have been charged twice this month for service, first on 5/22/2017, then again on 5/29/2017. Neither of these charges are pending, but instead bo...
Community Legend
1828 Views
3 replies
0 likes
Hey guys,As you can see in the screenshot I bought a 3months gift card and paid for that at least 30€ (12 may 2017). Now today my account said that I using a "free account" and there is the advertisement again and so on. Why? Make no difference I tri...
Hey guys, As you can see in the screenshot I bought a 3months gift card and paid for that at least 30€ (12 may 2017). Now today my account said that I using a "free account" and there is the adverti...
Spotify Star
523 Views
1 replies
0 likes
Why do i not har premium anymore?
Why do i not har premium anymore?
Spotify Star
977 Views
1 replies
0 likes
