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Forum Posts

Solved!! Duo/Family plan upgrade campaign issue

I am an existing Duo customer, and this evening I got an email from Spotify saying : “ Try Family for the next 2 months (at no extra cost) and go from 2 to 3 or more Premium accounts under one plan.”When I select to accept the offer and upgrade to Fa...

  • Music Fan
  • TiBlack
  • Newbie
  • 21122 Views
  • 28 replies
  • 4 likes
  • 21122 Views
  • 28 replies
  • 4 likes

Double Charged for Months

Spotify has been charging me twice each month. One charge of $16.24 and another of $10.82. The 16 dollar charge is fine- I signed up for a family membership for my wife and I. The $10.82 is unexplainable. I have followed your tutorial to try to find ...

  • Newbie
  • Spotify has been charging me twice each month. One charge of $16.24 and another of $10.82. The 16 dollar charge is fine- I signed up for a family membership for my wife and I. The $10.82 is unexplain...
  • osornios
  • Spotify Star
  • 165 Views
  • 1 replies
  • 0 likes
  • 165 Views
  • 1 replies
  • 0 likes

I have Spotify premium but I can't access any of the features on my iPhone app

I have a premium subscription, but I was not getting the features on my iPhone 7. I deleted the app and reinstalled it, changed the password and logged back in, but I still cannot select individual songs and I get the ads. How do I get Premium to fir...

  • Newbie
  • I have a premium subscription, but I was not getting the features on my iPhone 7. I deleted the app and reinstalled it, changed the password and logged back in, but I still cannot select individual s...
  • osornios
  • Spotify Star
  • 284 Views
  • 1 replies
  • 0 likes
  • 284 Views
  • 1 replies
  • 0 likes

Me están cobrando de una cuenta que yo no reconozco

Hola, buenas noches! Quiero saber si me pueden ayudar enserio me urge resulta que yo solo tengo una cuenta de Spotify pero me cabo de dar cuenta en mi banca móvil que me están cobrando otra que no tengo ni idea de dónde salió por favor ayúdeme me cob...

  • Visitor
  • Hola, buenas noches! Quiero saber si me pueden ayudar enserio me urge resulta que yo solo tengo una cuenta de Spotify pero me cabo de dar cuenta en mi banca móvil que me están cobrando otra que no te...
  • osornios
  • Spotify Star
  • 409 Views
  • 4 replies
  • 0 likes
  • 409 Views
  • 4 replies
  • 0 likes

I am subscribed but can't access premium

I have a subscription through iTunes and it says it is active and paid for but when I use the app I am under a free subscription. I have logged in and out multiple times and actually deleted the app and re-downloaded it

  • Newbie
  • I have a subscription through iTunes and it says it is active and paid for but when I use the app I am under a free subscription. I have logged in and out multiple times and actually deleted the app ...
  • 418Gab
  • Newbie
  • 211 Views
  • 1 replies
  • 0 likes
  • 211 Views
  • 1 replies
  • 0 likes

Pay premium, but can't use it

Hey guys,As you can see in the screenshot I bought a 3months gift card and paid for that at least 30€ (12 may 2017). Now today my account said that I using a "free account" and there is the advertisement again and so on. Why? Make no difference I tri...

  • Newbie
  • Hey guys, As you can see in the screenshot I bought a 3months gift card and paid for that at least 30€ (12 may 2017). Now today my account said that I using a "free account" and there is the adverti...
  • osornios
  • Spotify Star
  • 488 Views
  • 1 replies
  • 0 likes
  • Account
    Free
    Login
    Premium
  • 488 Views
  • 1 replies
  • 0 likes

Pague dos veces la subscriocion diferentes métodos y no me da el premium

Hize dos veces el pago y aún sigo sin tener premium primero via PayPal luego por tarjeta en mi cuenta bancaria se descontó los dos montos del premium pero entro a mi cuenta de Spotify y sigo sin premium ya reinicie aplicación y aún nada.

  • Newbie
  • Hize dos veces el pago y aún sigo sin tener premium primero via PayPal luego por tarjeta en mi cuenta bancaria se descontó los dos montos del premium pero entro a mi cuenta de Spotify y sigo sin prem...
  • osornios
  • Spotify Star
  • 391 Views
  • 1 replies
  • 0 likes
  • 391 Views
  • 1 replies
  • 0 likes

Superuser Contribution Mi suscripción se canceló antes de los tres meses que pagué

Hola, el día 15 de mayo contrate Premium por 3 meses, pagué $9.00 pesos mexicanos, y el dia de hoy 31 de mayo al ingresar a mi cuenta me indica que mi cuenta es Free, ya no me da acceso a las funciones premium, el cobro se hizo de manera correcta a m...

  • Newbie
  • Hola, el día 15 de mayo contrate Premium por 3 meses, pagué $9.00 pesos mexicanos, y el dia de hoy 31 de mayo al ingresar a mi cuenta me indica que mi cuenta es Free, ya no me da acceso a las funcion...
  • Aimee_T
  • Roadie
  • 1237 Views
  • 1 replies
  • 1 likes
  • pagos
    Payments
    suscripcion
  • 1237 Views
  • 1 replies
  • 1 likes

Superuser Contribution Compré una promoción y nada

Compre 3 meses x 290 pesos. (Una promoción) al finalizar, decia que la compra fue exitosa pero no puedo usar spotify premium

  • Visitor
  • Compre 3 meses x 290 pesos. (Una promoción) al finalizar, decia que la compra fue exitosa pero no puedo usar spotify premium
  • Aimee_T
  • Roadie
  • 190 Views
  • 1 replies
  • 0 likes
  • 190 Views
  • 1 replies
  • 0 likes

Superuser Contribution SOS urgente!

Hola. Tenemos spotiffy premium plan familar... de los 4 codigos solo 1 pudo ser habilitado. Los demas miembros no han podido...porque arroja 'no se ha podido comprobar que tu direccion sea la misma que la del admin' lo hemos intentado por correo y po...

  • Casual Listener
  • Hola. Tenemos spotiffy premium plan familar... de los 4 codigos solo 1 pudo ser habilitado. Los demas miembros no han podido...porque arroja 'no se ha podido comprobar que tu direccion sea la misma q...
  • Aimee_T
  • Roadie
  • 197 Views
  • 1 replies
  • 0 likes
  • 197 Views
  • 1 replies
  • 0 likes

Solved!! Subscription cancel and money back

HiI Just ordered premium subscription for 3 months and payed via bank transfer but didn't notice that I can't use the 3 months promotion when paying this way. I already started promotion on another account and would like to get money back or transfer...

  • Visitor
  • Hi I Just ordered premium subscription for 3 months and payed via bank transfer but didn't notice that I can't use the 3 months promotion when paying this way. I already started promotion on another...
  • user-removed
  • Not applicable
  • 362 Views
  • 2 replies
  • 0 likes
  • 362 Views
  • 2 replies
  • 0 likes

I clicked on the Students 4.99$ premium button.

I got charged 4.99 on my card but I didn't get premium. I realized that I had to be in college or in university to be able to get that promotion. So I exited the page. I got charged 4.99 I can show you a picture. Can I have a refund since you guys ch...

  • Newbie
  • I got charged 4.99 on my card but I didn't get premium. I realized that I had to be in college or in university to be able to get that promotion. So I exited the page. I got charged 4.99 I can show y...
  • Maxim
  • Spotify Star
  • 253 Views
  • 1 replies
  • 0 likes
  • 253 Views
  • 1 replies
  • 0 likes

Offline songs disappear if not connected to internet on the first of the month?

Not sure if anyone has had this issue...but I'm in the military and go out on a ship for a long time. Last time I downloaded a bunch of offline songs, CRITICAL to remaining sane while on the ocean for a while. But on the first of the month (like May ...

  • Newbie
  • Not sure if anyone has had this issue...but I'm in the military and go out on a ship for a long time. Last time I downloaded a bunch of offline songs, CRITICAL to remaining sane while on the ocean fo...
  • Maxim
  • Spotify Star
  • 597 Views
  • 1 replies
  • 0 likes
  • dissappear
    Offline Content
    Premium
  • 597 Views
  • 1 replies
  • 0 likes

Plan change

I had student plan, but i've been invited to family plan and registered, did my student plan cancel automatic?

  • Newbie
  • I had student plan, but i've been invited to family plan and registered, did my student plan cancel automatic?
  • Maxim
  • Spotify Star
  • 227 Views
  • 1 replies
  • 0 likes
  • 227 Views
  • 1 replies
  • 0 likes

Cant buy Spotify Premium

Hello!I tried to upgrade my Spotify because of the 0.99 Euro trial. I tried it with two different accounts several times but it doesnt work. Theres no email, nothing at the paypal website... Just as if I wouldnt have pressed the 'purchase' button... ...

  • Visitor
  • Hello! I tried to upgrade my Spotify because of the 0.99 Euro trial. I tried it with two different accounts several times but it doesnt work. Theres no email, nothing at the paypal website... Just a...
  • Maxim
  • Spotify Star
  • 173 Views
  • 1 replies
  • 0 likes
  • 173 Views
  • 1 replies
  • 0 likes

Card Issue

Hello, guys, I'm trying to renew my premium service, however, Spotify is telling me that my card provider has a bad day and I'm not able to process the payment. I was using this card before and now all of the sudden I cannot, i have funds on my accou...

  • Newbie
  • Hello, guys, I'm trying to renew my premium service, however, Spotify  is telling me that my card provider has a bad day and I'm not able to process the payment. I was using this card before and...
  • Jacob
  • Community Legend
  • 168 Views
  • 1 replies
  • 0 likes
  • 168 Views
  • 1 replies
  • 0 likes

Being charged monthly by spotify and dont know account

Im being charged by spotify but dont know what account its under , its charging 9.99 every month under my visa card

  • Newbie
  • Im being charged by spotify but dont know what account its under , its charging 9.99 every month under my visa card
  • Jacob
  • Community Legend
  • 169 Views
  • 1 replies
  • 0 likes
  • 169 Views
  • 1 replies
  • 0 likes

I purchased spotify for .99 for three months on the same card twice.

Once for me and my younger sister. Before I bought it said I had already gotten the sane deal and still charged my card. When my sister logs in it says her account is still free and she cant choose songs. Help how do I connect to spotify or what do I...

  • Newbie
  • Once for me and my younger sister. Before I bought it said I had already gotten the sane deal and still charged my card. When my sister logs in it says her account is still free and she cant choose s...
  • Jacob
  • Community Legend
  • 153 Views
  • 1 replies
  • 0 likes
  • 153 Views
  • 1 replies
  • 0 likes

Discount for college student

Hello. I am trying to get a college student discount (6.99 TL per month). However, Spotify system cannot accept my credit card and I cannot reach the section that searching for my university.

  • Casual Listener
  • Hello. I am trying to get a college student discount (6.99 TL per month). However, Spotify system cannot accept my credit card and I cannot reach the section that searching for my university. 
  • Jacob
  • Community Legend
  • 213 Views
  • 3 replies
  • 0 likes
  • 213 Views
  • 3 replies
  • 0 likes

Student pricing/triple payment

Said error in signing up for student pricing but charged my account 3 times and still don't have premium features, logged out and back in. Still no reply yet from customer service email. Also never checked bank until post was made.

  • Casual Listener
  • Said error in signing up for student pricing but charged my account 3 times and still don't have premium features, logged out and back in. Still no reply yet from customer service email. Also never c...
  • Dougburke68
  • Casual Listener
  • 157 Views
  • 1 replies
  • 0 likes
  • 157 Views
  • 1 replies
  • 0 likes