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Solved!! Duo/Family plan upgrade campaign issue

I am an existing Duo customer, and this evening I got an email from Spotify saying : “ Try Family for the next 2 months (at no extra cost) and go from 2 to 3 or more Premium accounts under one plan.”When I select to accept the offer and upgrade to Fa...

  • Music Fan
  • Susan_GP
  • Moderator
  • 5190 Views
  • 23 replies
  • 2 likes
  • 5190 Views
  • 23 replies
  • 2 likes

Problem with payment

I have paid for Spotify premium 6.99 euro,but I didn't want to do it. My problem is connected with account spotify. I have registrated from e-mail address and paid for trial period 0.99 euro,but now I can't to log in with e-mail address, because I do...

  • Casual Listener
  • I have paid for Spotify premium 6.99 euro,but I didn't want to do it. My problem is connected with account spotify. I have registrated from e-mail address and paid for trial period 0.99 euro,but now ...
  • Jacob
  • Community Legend
  • 566 Views
  • 1 replies
  • 0 likes
  • 566 Views
  • 1 replies
  • 0 likes

No puedo activar mi plan familiar premium no acepta mi tarjeta

He intentado activar mi plan familiar premium y me dice que mi tarjeta esta teniendo problemas, ya intente varias veces y no me lo permite, podrian darme solucion porfavor.

  • Newbie
  • He intentado activar mi plan familiar premium y me dice que mi tarjeta esta teniendo problemas, ya intente varias veces y no me lo permite, podrian darme solucion porfavor.
  • itu_
  • Community Legend
  • 536 Views
  • 1 replies
  • 0 likes
  • 536 Views
  • 1 replies
  • 0 likes

Cancelling payments

Hi, I've just signed up to a mobile plan that includes spotify however I need to cancel my card payments and am not sure how to do this?

  • Newbie
  • Hi, I've just signed up to a mobile plan that includes spotify however I need to cancel my card payments and am not sure how to do this?
  • Specialworld
  • Community Legend
  • 227 Views
  • 1 replies
  • 0 likes
  • 227 Views
  • 1 replies
  • 0 likes

Free Spotify Premium through Fido not upgrading account.

I get a free subscription for Spotify Premium through my phone plan. I have activated it through my service provider's website, but my account is not upgrading. I have attempted logging out and logging back in, I even went as far as uninstalling and ...

  • Casual Listener
  • I get a free subscription for Spotify Premium through my phone plan. I have activated it through my service provider's website, but my account is not upgrading. I have attempted logging out and loggi...
  • Specialworld
  • Community Legend
  • 457 Views
  • 3 replies
  • 0 likes
  • 457 Views
  • 3 replies
  • 0 likes

Spotify Premium not working

I have Spotify PREMIUM through my phone contract. It stopped working suddenly last week. I contacted my phone provider, and they confirmed I have Spotify Premium until October 2017, but I only have access to the free version. It had apparently been c...

  • Newbie
  • I have Spotify PREMIUM through my phone contract. It stopped working suddenly last week. I contacted my phone provider, and they confirmed I have Spotify Premium until October 2017, but I only have a...
  • Specialworld
  • Community Legend
  • 233 Views
  • 1 replies
  • 0 likes
  • 233 Views
  • 1 replies
  • 0 likes

Payment Problem

Hi, I have a premium account and I was extend my account period with a gift card for 3 months. In this instance currently my premium account will continue to 3 months, still getting charged on my card why's that happening?

  • Casual Listener
  • Hi, I have a premium account and I was extend my account period with a gift card for 3 months. In this instance currently my premium account will continue to 3 months, still getting charged on m...
  • osornios
  • Spotify Star
  • 457 Views
  • 3 replies
  • 0 likes
  • Account
    Payment
    Premium
    Subscription
  • 457 Views
  • 3 replies
  • 0 likes

Charged twice... what do I do?

I was charged twice for my student premium account. Will Spotify just skip the payment for next month then or what? If so, how do they know to not bill me next month?? Thanks!

  • Casual Listener
  • I was charged twice for my student premium account. Will Spotify just skip the payment for next month then or what? If so, how do they know to not bill me next month??   Thanks!
  • ChicagoCyclist
  • Casual Listener
  • 286 Views
  • 4 replies
  • 0 likes
  • 286 Views
  • 4 replies
  • 0 likes

Premium?

So are we being scammed here ? I've been paying/charged for premium $9.99 for 5 months and now my spotify is asking me to upgrade to premium but when I log in it says I'm in premium. I have to deal with ads and can't chose my preferred songs. Of cour...

  • Casual Listener
  • So are we being scammed here ? I've been paying/charged for premium $9.99 for 5 months and now my spotify is asking me to upgrade to premium but when I log in it says I'm in premium. I have to deal w...
  • Hubo
  • Community Legend
  • 223 Views
  • 1 replies
  • 0 likes
  • 223 Views
  • 1 replies
  • 0 likes

Solved!! Kicked out of Family Premium Plan - Account related

Hi folks, Would like your input on a situation that I have. I upgraded my account to the Family Premium plan last month and was using it just fine. However, today I realized that I was downgraded to the free account. Did this happen to anyone esle?.

  • Newbie
  • Hi folks,    Would like your input on a situation that I have. I upgraded my account to the Family Premium plan last month and was using it just fine. However, today I realized that I was...
  • puppyking70
  • Newbie
  • 355 Views
  • 1 replies
  • 0 likes
  • 355 Views
  • 1 replies
  • 0 likes

Getting my playlist on Roku TV

I upgraded to premium several months ago so I could get spotify on my roku TV. Now I see that for some reason our playlists aren't going to show up on the Roku app moving forward. Is this going to be fixed in the near future? If not, I'll probably ca...

  • Casual Listener
  • I upgraded to premium several months ago so I could get spotify on my roku TV. Now I see that for some reason our playlists aren't going to show up on the Roku app moving forward. Is this going to be...
  • MarieEar
  • Casual Listener
  • 436 Views
  • 2 replies
  • 2 likes
  • 436 Views
  • 2 replies
  • 2 likes

I can't add my sister as part of my Family plan

Hi, I'm having a problem, every time I try to add my sister to my family plan when she accept the invitation code it shows a message that says something like "you can't be part of this family plan because we couldn't confirm that she lives on the sam...

  • Newbie
  • Hi, I'm having a problem, every time I try to add my sister to my family plan when she accept the invitation code it shows a message that says something like "you can't be part of this family plan be...
  • Robert_W
  • Community Legend
  • 335 Views
  • 1 replies
  • 1 likes
  • 335 Views
  • 1 replies
  • 1 likes

charged for premium, but didn't get it.

I was following a link in my email to upgrade to premium and my card was charged, but subscription still says free not premium?

  • Newbie
  • I was following a link in my email to upgrade to premium and my card was charged, but subscription still says free not premium?
  • Jacob
  • Community Legend
  • 228 Views
  • 1 replies
  • 0 likes
  • 228 Views
  • 1 replies
  • 0 likes

How do you contact Spotify Support without having to go through the Community?

I have contacted support more than three times and sent in the requested scanned paid subscription and still cannot get my account unlocked.

  • Casual Listener
  • I have contacted support more than three times and sent in the requested scanned paid subscription and still cannot get my account unlocked.  
  • Jacob
  • Community Legend
  • 5652 Views
  • 1 replies
  • 0 likes
  • 5652 Views
  • 1 replies
  • 0 likes

lots of ads and spam on a premium account

i've been using a premium spotify account for many years and since about one year ago my account got filled with unwanted music, lots of horrible recommendations and weird abums advertisement on my new releases section. i remember that i had access t...

  • Roadie
  • i've been using a premium spotify account for many years and since about one year ago my account got filled with unwanted music, lots of horrible recommendations and weird abums advertisement on my n...
  • howedav
  • Casual Listener
  • 380 Views
  • 1 replies
  • 1 likes
  • 380 Views
  • 1 replies
  • 1 likes

I can't buy premium

Hello! I've tried multiple times to upgrade to premium with multiple cards but I get the same error message saying,“Oops, seems your card or payment provider is having a bad day. Don’t worry, no money has been charged. Try again or use another paymen...

  • Visitor
  • Hello! I've tried multiple times to upgrade to premium with multiple cards but I get the same error message saying,“Oops, seems your card or payment provider is having a bad day. Don’t worry, no mone...
  • Christianmd0992
  • Casual Listener
  • 283 Views
  • 3 replies
  • 0 likes
  • 283 Views
  • 3 replies
  • 0 likes

Premium Doesn't work

HelloI buyed a prepiad card from 10 euro I typed the code into my phone my phone says that i have a premium account but on my PC it says you have a payment from 0 euroDo i have to wait or something else

  • Visitor
  • Hello I buyed a prepiad card from 10 euro  I typed the code into my phone  my phone says that i have a premium account  but on my PC it says you have a payment from 0 euro Do i ha...
  • Nico
  • Community Legend
  • 198 Views
  • 1 replies
  • 0 likes
  • 198 Views
  • 1 replies
  • 0 likes

What's going on if my credit card expire ?

Hello, I want to start free 30 days trial today, but i need to put my credit card informations and this card will expire next month in May. So, what's going on if on May 4. 2017 (end of free trial), have i always not upgraded payments informations ? ...

  • Casual Listener
  • Hello,   I want to start free 30 days trial today, but i need to put my credit card informations and this card will expire next month in May.   So, what's going on if on May 4. 2017 (en...
  • attesrsis
  • Casual Listener
  • 932 Views
  • 2 replies
  • 0 likes
  • 932 Views
  • 2 replies
  • 0 likes

Payment through sprint

How do I continue to pay for Spotify Thur sprint after I upgrade to the family

  • Newbie
  • How do I continue to pay for Spotify Thur sprint after I upgrade to the family
  • Maxim
  • Spotify Star
  • 372 Views
  • 1 replies
  • 0 likes
  • 372 Views
  • 1 replies
  • 0 likes

Solved!! Does a PC count towards my device limit?

I'm interested in starting a premium account. Only thing I'm looking at now is the device limit. I've got my work PC, home PC, and two SmartPhones I'd like to stream from. Will the two desktop PCs count towards my three device limit? Thanks.

  • Casual Listener
  • I'm interested in starting a premium account. Only thing I'm looking at now is the device limit. I've got my work PC, home PC, and two SmartPhones I'd like to stream from. Will the two desktop PCs co...
  • Nico
  • Community Legend
  • 350 Views
  • 2 replies
  • 0 likes
  • 350 Views
  • 2 replies
  • 0 likes

Cancel Premium, money back??

I have cancelled my Spotify premium and do not want to serve out the month. Is it possible to get my money back if I don't want to wait until the end of the month??

  • Newbie
  • I have cancelled my Spotify premium and do not want to serve out the month. Is it possible to get my money back if I don't want to wait until the end of the month??
  • Jacob
  • Community Legend
  • 223 Views
  • 1 replies
  • 0 likes
  • 223 Views
  • 1 replies
  • 0 likes