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Solved!! Duo/Family plan upgrade campaign issue

I am an existing Duo customer, and this evening I got an email from Spotify saying : “ Try Family for the next 2 months (at no extra cost) and go from 2 to 3 or more Premium accounts under one plan.”When I select to accept the offer and upgrade to Fa...

  • Music Fan
  • Susan_GP
  • Moderator
  • 5121 Views
  • 23 replies
  • 2 likes
  • 5121 Views
  • 23 replies
  • 2 likes

account problems

Hello.I signed up to a three month premium trail at 99c. This didn't work (kept putting me back to free standard version) and now that the 3 months is over. My bank account is being charged a monthly service free. How to I get my money back for a ser...

  • Casual Listener
  • Hello. I signed up to a three month premium trail at 99c. This didn't work (kept putting me back to free standard version) and now that the 3 months is over. My bank account is being charged a mon...
  • 65Concord
  • Casual Listener
  • 400 Views
  • 2 replies
  • 0 likes
  • 400 Views
  • 2 replies
  • 0 likes

no puedo asociar mi tarjeta de crédito a mi spotify necesito ayuda

Me da error en la fecha de caducidad,pero esta bien y no me deja pagar..repeti la operacion siete veces y sigue igual

  • Newbie
  • Me da error en la fecha de caducidad,pero esta bien y no me deja pagar..repeti la operacion siete veces y sigue igual
  • osornios
  • Spotify Star
  • 692 Views
  • 1 replies
  • 0 likes
  • 692 Views
  • 1 replies
  • 0 likes

error en subcripcion

estimados, favor ayuda, tengo plan familiar pero hay 2 cuentas que no pueden volver a subcirbirse al plan familiar? que pasa con esto dura mucho o nunca mas podran permanecer a mi plan ?

  • Newbie
  • estimados,    favor ayuda, tengo plan familiar pero hay 2 cuentas que no pueden volver a subcirbirse al plan familiar? que pasa con esto dura mucho o nunca mas podran permanecer a mi plan...
  • osornios
  • Spotify Star
  • 213 Views
  • 1 replies
  • 0 likes
  • 213 Views
  • 1 replies
  • 0 likes

Me habéis cobrado dos veces el mes pasado y este mes me habéis vuelto a cobrar

Lo que os decía,que el mes pasado se me cobró dos veces la suscripción y este mes que en teoría no me lo tendríais que haber cobrado pero no ha sido asi,me gustaría que me solucionarais el tema,muchas gracias

  • Newbie
  • Lo que os decía,que el mes pasado se me cobró dos veces la suscripción y este mes que en teoría no me lo tendríais que haber cobrado pero no ha sido asi,me gustaría que me solucionarais el tema,mucha...
  • osornios
  • Spotify Star
  • 408 Views
  • 1 replies
  • 0 likes
  • 408 Views
  • 1 replies
  • 0 likes

Re: no 30 days trial?

Hi,I am deducted $10 from my acct when I didn't subscribe AT ALL. Pls help me UNSUBSCRIBE AND REIMBURSE MY $10 BACK.Thank you!

  • Newbie
  • Hi,I am deducted $10 from my acct when I didn't subscribe AT ALL. Pls help me UNSUBSCRIBE AND REIMBURSE MY $10 BACK. Thank you!
  • osornios
  • Spotify Star
  • 232 Views
  • 1 replies
  • 0 likes
  • 232 Views
  • 1 replies
  • 0 likes

Me di de baja y me volvieron a cobrar

Utilicé los 3 meses gratis de Spotify premium y me di de baja casi un mes antes de que finalice el período gratuito.. Me di de baja correctamente porque incluso me llegaron los mail confirmando la baja (adjunto foto de uno de los mails)... Ahora me v...

  • Newbie
  • Utilicé los 3 meses gratis de Spotify premium y me di de baja casi un mes antes de que finalice el período gratuito.. Me di de baja correctamente porque incluso me llegaron los mail confirmando la ba...
  • osornios
  • Spotify Star
  • 420 Views
  • 1 replies
  • 0 likes
  • 420 Views
  • 1 replies
  • 0 likes

Premium en pausa, Tu último pago no pasó.

Hola, hace un mes que me aparece el mensaje Premium en pausa, Tu último pago no pasó. El pago lo tengo por débito automático, hablé con la compañía de la tarjeta de crédito y me informaron que si el pago no se procesó es porque Spotify debe autorizar...

  • Newbie
  • Hola, hace un mes que me aparece el mensaje Premium en pausa, Tu último pago no pasó. El pago lo tengo por débito automático, hablé con la compañía de la tarjeta de crédito y me informaron que si el ...
  • osornios
  • Spotify Star
  • 3765 Views
  • 1 replies
  • 1 likes
  • 3765 Views
  • 1 replies
  • 1 likes

Premium subscription has stopped working

My Spotify subscription is paid for through my Vodafone contract but has suddenly stopped working? I have contacted vodaphone and they have advised me that everything is in order and that Spotify is still linked to my account on their system. Please ...

  • Newbie
  • My Spotify subscription is paid for through my Vodafone contract but has suddenly stopped working? I have contacted vodaphone and they have advised me that everything is in order and that Spotify is ...
  • osornios
  • Spotify Star
  • 406 Views
  • 1 replies
  • 0 likes
  • 406 Views
  • 1 replies
  • 0 likes

Superuser Contribution me aparece cuanta gratis y tenia premium

Hola! Quisiera saber si me pueden ayudar porque aparentemente se me canceló el premium y se me paso la cuenta a gratis. No se si activarlo de nuevo por miedo a que me cobren doble.

  • Newbie
  • Hola! Quisiera saber si me pueden ayudar porque aparentemente se me canceló el premium y se me paso la cuenta a gratis. No se si activarlo de nuevo por miedo a que me cobren doble. 
  • ZullyB
  • Roadie
  • 1397 Views
  • 1 replies
  • 0 likes
  • 1397 Views
  • 1 replies
  • 0 likes

Charged twice

I was charged with Spotify premium twice this month first one being on March 9th which I was aware of. A week later I decided to cancel my subscription which ends in the beginning of April. But Spotify charged me another time on the 27th this month, ...

  • Newbie
  • I was charged with Spotify premium twice this month first one being on March 9th which I was aware of. A week later I decided to cancel my subscription which ends in the beginning of April. But Spoti...
  • osornios
  • Spotify Star
  • 422 Views
  • 1 replies
  • 0 likes
  • 422 Views
  • 1 replies
  • 0 likes

Already paid but not yet subscribed to premium

I already paid premium but I paid with cash. I already logged out of my account but I still get advertisements and I cannot download the songs. How can I subscribe or could I at least have my money back if it doesn't work?

  • Newbie
  • I already paid premium but I paid with cash. I already logged out of my account but I still get advertisements and I cannot download the songs. How can I subscribe or could I at least have my money b...
  • osornios
  • Spotify Star
  • 330 Views
  • 1 replies
  • 0 likes
  • 330 Views
  • 1 replies
  • 0 likes

Using spotify premium with Fido

I'm a Fido customer and the past two years I migrated my Spotify premium account to my Fido monthly plan. Since last month, my Fido account shows my account as premieum but I only get Spotify Free. I trued re-registering through Spotify.com but now I...

  • Newbie
  • I'm a Fido customer and the past two years I migrated my Spotify premium account to my Fido monthly plan.  Since last month, my Fido account shows my account as premieum but I only get Spo...
  • osornios
  • Spotify Star
  • 501 Views
  • 1 replies
  • 0 likes
  • 501 Views
  • 1 replies
  • 0 likes

Premium acount

Hey, I signed for premium 3 months ago paying just 1,99 and it ended today. I want to cancel it but I was already charged on my credit card. I want to get my money back and cancel the premium please.

  • Visitor
  • Hey, I signed for premium 3 months ago paying just 1,99 and it ended today. I want to cancel it but I was already charged on my credit card. I want to get my money back and cancel the premium please.
  • osornios
  • Spotify Star
  • 262 Views
  • 1 replies
  • 0 likes
  • 262 Views
  • 1 replies
  • 0 likes

ERROR ON EXPIRY DATE

Hello Team,I'm having trouble maintaining my premium. The site keeps sending error on my expiry date, which I'm surely right on what I'm typing. Please help.Thanks!

  • Newbie
  • Hello Team, I'm having trouble maintaining my premium. The site keeps sending error on my expiry date, which I'm surely right on what I'm typing. Please help. Thanks!
  • osornios
  • Spotify Star
  • 300 Views
  • 1 replies
  • 0 likes
  • Account
    Premium
    Subscription
  • 300 Views
  • 1 replies
  • 0 likes

Just started Spotify Premium Trial but no Premium...

I just signed up for Spotify premium, paid via PayPal. I got an email receipt confirmation from PayPal and the subscription link in the troubleshooting doc shows I'm now Premium, but logging out/in on the app doesn't get me Premium (on mobile...not a...

  • Casual Listener
  • I just signed up for Spotify premium, paid via PayPal. I got an email receipt confirmation from PayPal and the subscription link in the troubleshooting doc shows I'm now Premium, but logging out/in o...
  • osornios
  • Spotify Star
  • 465 Views
  • 3 replies
  • 1 likes
  • 465 Views
  • 3 replies
  • 1 likes

Superuser Contribution Spotify en pausa

Me aparece un error que mi cuenta Spotify ha sido pausada, que el pago no pudo realizarse, al dar en la opción de actualizar pago me aparece un mensaje que dice que no es posible realizarse el pago, lo he intentado con 5 tarjetas diferentes, en todas...

  • Newbie
  • Me aparece un error que mi cuenta Spotify ha sido pausada, que el pago no pudo realizarse, al dar en la opción de actualizar pago me aparece un mensaje que dice que no es posible realizarse el pago, ...
  • ZullyB
  • Roadie
  • 250 Views
  • 1 replies
  • 0 likes
  • 250 Views
  • 1 replies
  • 0 likes

Superuser Contribution charged twice

I have been charged twice for my account I lost my credit card and I have changed my credit card after seeing I was charged twice for Spotify I would like my $9.99 for my second time being charged back and I cannot have it sent back to that same card...

  • Newbie
  • I have been charged twice for my account I lost my credit card and I have changed my credit card after seeing I was charged twice for Spotify I would like my $9.99 for my second time being charged ba...
  • ZullyB
  • Roadie
  • 240 Views
  • 1 replies
  • 0 likes
  • 240 Views
  • 1 replies
  • 0 likes

SAC, não existe?

Saudações, Spotify não está obrigado pelas leis brasileiras à manter um SAC - Serviço de Atendimento ao Consumidor? Uma vez que está prestando um serviço para os consumidores brasileiros!Tenho questões importantes sobre a forma como estão interpretan...

  • Newbie
  • Saudações,   Spotify não está obrigado pelas leis brasileiras à manter um SAC - Serviço de Atendimento ao Consumidor? Uma vez que está prestando um serviço para os consumidores brasileiros! T...
  • 343 Views
  • 0 replies
  • 0 likes
  • 343 Views
  • 0 replies
  • 0 likes