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Forum Posts

Solved!! Duo/Family plan upgrade campaign issue

I am an existing Duo customer, and this evening I got an email from Spotify saying : “ Try Family for the next 2 months (at no extra cost) and go from 2 to 3 or more Premium accounts under one plan.”When I select to accept the offer and upgrade to Fa...

  • Music Fan
  • FenrisulvKK
  • Visitor
  • 15327 Views
  • 27 replies
  • 3 likes
  • 15327 Views
  • 27 replies
  • 3 likes

Superuser Contribution PAYMENT PROBLEM

Intento pagar una subscripción y me dice que el error es con mi tarjeta , ya intente con distintas tarjetas y no me deja , el banco dice que todo esta bien asi que es problema de spotify y me urge pagar la subscripción

  • Casual Listener
  • Intento pagar una subscripción y me dice que el error es con mi tarjeta , ya intente con distintas tarjetas y no me deja , el banco dice que todo esta bien asi que es problema de spotify y me urge pa...
  • MonicaM_Bogota
  • Roadie
  • 191 Views
  • 1 replies
  • 0 likes
  • 191 Views
  • 1 replies
  • 0 likes

Superuser Contribution Cancel monthly subscription

Hi, I'm from México and I just paid an offer of 3 months of spotify for 9 pesos. But actually I just want this three months and then cancel, but I feel like I'm going to forget that and keep paying after that. If I cancel now, I will go back to free?...

  • Newbie
  • Hi, I'm from México and I just paid an offer of 3 months of spotify for 9 pesos. But actually I just want this three months and then cancel, but I feel like I'm going to forget that and keep paying a...
  • MonicaM_Bogota
  • Roadie
  • 214 Views
  • 1 replies
  • 0 likes
  • 214 Views
  • 1 replies
  • 0 likes

Superuser Contribution how do i get family after 3 months premium for 0.99€

Hello, can someone explain me how i can get a family premium account after 3 months of premium for 0.99€ instead of a normal premium subscription? thx, Gizmo

  • Newbie
  • Hello,   can someone explain me how i can get a family premium account after 3 months of premium for 0.99€ instead of a normal premium subscription?   thx,   Gizmo
  • MonicaM_Bogota
  • Roadie
  • 306 Views
  • 1 replies
  • 0 likes
  • 306 Views
  • 1 replies
  • 0 likes

Superuser Contribution Change Country / Devise

Hello, I am living in Poland but in few days I will go back to France. I changed my country throught the payment method and I putted a French Bank Card. But, on my account, I still see Poland and "You account will be charged of 19.99 zloty on the 06/...

  • Newbie
  • Hello,   I am living in Poland but in few days I will go back to France. I changed my country throught the payment method and I putted a French Bank Card. But, on my account, I still see Polan...
  • MonicaM_Bogota
  • Roadie
  • 625 Views
  • 1 replies
  • 0 likes
  • 625 Views
  • 1 replies
  • 0 likes

Superuser Contribution Do family accounts get the 3 months for $0.99 deal?

If I sign up for Premium family, do I still get the 3 months for $0.99, or is that just for a single user?

  • Newbie
  • If I sign up for Premium family, do I still get the 3 months for $0.99, or is that just for a single user?
  • MonicaM_Bogota
  • Roadie
  • 327 Views
  • 1 replies
  • 0 likes
  • 327 Views
  • 1 replies
  • 0 likes

Superuser Contribution Dirección de mi suscripción

Mi problema es que se ingresa bien la direccioón de la sucripcion de mi plan familiar en la cuenta a la que le envío el link de invitación pero dice que no se puede comprobar la dirección.¿Por qué si ingreso bien la dirección en la cuenta a través de...

  • Casual Listener
  • Mi problema es que se ingresa bien la direccioón de la sucripcion de mi plan familiar en la cuenta a la que le envío el link de invitación pero dice que no se puede comprobar la dirección. ¿Por qué ...
  • MonicaM_Bogota
  • Roadie
  • 626 Views
  • 1 replies
  • 0 likes
  • Dirección
    Plan Familiar Premium
    Suscripción
  • 626 Views
  • 1 replies
  • 0 likes

Superuser Contribution Cobro doble premium familiar

Me gustaria saber porque se me esta realizando un cobro doble de $149. Anteriormente no tenía este problema pero van dos meses que se me esta cobrando $300. Anexo capturas del cobro doble el cual solo varía por minutos, en la pagina solo tengo la vig...

  • Newbie
  • Me gustaria saber porque se me esta realizando un cobro doble de $149. Anteriormente no tenía este problema pero van dos meses que se me esta cobrando $300. Anexo capturas del cobro doble el cual sol...
  • MonicaM_Bogota
  • Roadie
  • 282 Views
  • 1 replies
  • 0 likes
  • 282 Views
  • 1 replies
  • 0 likes

Superuser Contribution active mi cuenta spotify familiar y no puedo agregar a los mismo miembros que estaban conmigo

Ya pague por mi cuenta de Spotify familiar pero no he podido agregar a los miembros del plan familiar con los cual compartia la misma cuenta

  • Casual Listener
  • Ya pague por mi cuenta de Spotify familiar pero no he podido agregar a los miembros del plan familiar con los cual compartia la misma cuenta
  • MonicaM_Bogota
  • Roadie
  • 511 Views
  • 1 replies
  • 0 likes
  • 511 Views
  • 1 replies
  • 0 likes

Superuser Contribution Cobro dos veces en tarjeta de credito

AyudaAl momento de iniciar el plan familiar me salió un recuadro que decía: algo salió mal intentelo despues, entonces recargue la página y ahora si me salió que ya tenía la subscripción, sólo me dio un recibo y dice en el apartado de membresia que s...

  • Newbie
  • Ayuda Al momento de iniciar el plan familiar me salió un recuadro que decía: algo salió mal intentelo despues, entonces recargue la página y ahora si me salió que ya tenía la subscripción, sólo me d...
  • MonicaM_Bogota
  • Roadie
  • 1131 Views
  • 1 replies
  • 0 likes
  • 1131 Views
  • 1 replies
  • 0 likes

Superuser Contribution Can't use premium

İ pay for two accounts 0,99 lira but i can't use premium account. Help me please.

  • Newbie
  • İ pay for two accounts 0,99 lira but i can't use premium account. Help me please.
  • MonicaM_Bogota
  • Roadie
  • 203 Views
  • 1 replies
  • 0 likes
  • 203 Views
  • 1 replies
  • 0 likes

Superuser Contribution Over charged

Been charged to much on My account for premium. How do I contact Spotify for redunding and getting the right amount next time?

  • Newbie
  • Been charged to much on My account for premium. How do I contact Spotify for redunding and getting the right amount next time?
  • MonicaM_Bogota
  • Roadie
  • 188 Views
  • 1 replies
  • 0 likes
  • 188 Views
  • 1 replies
  • 0 likes

Superuser Contribution With premium account yet cant download

Im trying to download yet it kept on asking that i should go premium. Im already a premium accountholder and this is yet to be the 3rd device that ill be using as i deleted my old mobile on the list of offline devices. Assistance pls thanks

  • Casual Listener
  • Im trying to download yet it kept on asking that i should go premium. Im already a premium accountholder and this is yet to be the 3rd device that ill be using as i deleted my old mobile on the list ...
  • MonicaM_Bogota
  • Roadie
  • 163 Views
  • 1 replies
  • 0 likes
  • 163 Views
  • 1 replies
  • 0 likes

Superuser Contribution Premium

Hola, spotify automaticamente me puso el premium 7 dias gratis y ahora me salio 3 meses a 1€ y pues los pague pero ahora me sale que se cobrara 9,99€ el 24 de este mes. Es un bug?

  • Newbie
  • Hola, spotify automaticamente me puso el premium 7 dias gratis y ahora me salio 3 meses a 1€ y pues los pague pero ahora me sale que se cobrara 9,99€ el 24 de este mes. Es un bug?
  • MonicaM_Bogota
  • Roadie
  • 169 Views
  • 1 replies
  • 0 likes
  • 169 Views
  • 1 replies
  • 0 likes

Superuser Contribution 0.99$ subscrption not working

So today i tryed to get the new subscription ,but i didnt realise i didnt have any money in my card , so it told me "bad day .. you havent been charged".I went to the bank got the money in , checked they were in .Went home tryed again an it sayd "You...

  • Newbie
  • So today i tryed to get the new subscription ,but i didnt realise i didnt have any money in my card , so it told me "bad day .. you havent been charged".I went to the bank got the money in , checked ...
  • MonicaM_Bogota
  • Roadie
  • 160 Views
  • 1 replies
  • 0 likes
  • 160 Views
  • 1 replies
  • 0 likes

Superuser Contribution 99 cent for 3 month

Trying to get the .99 cent for 3 months deal but it's says I have already tried this deal but I've never tried premium before. It also says the offer ends June 26 so the offer is not expired

  • Newbie
  • Trying to get the .99 cent for 3 months deal but it's says I have already tried this deal but I've never tried premium before. It also says the offer ends June 26 so the offer is not expired
  • MonicaM_Bogota
  • Roadie
  • 170 Views
  • 1 replies
  • 0 likes
  • 170 Views
  • 1 replies
  • 0 likes

Superuser Contribution Payment

Hi,1. I have a new bank card, how do I load my new Bank card details to my account?2. Also I have two accounts, I'm not sure which one has all my music on it. Please help.... thanks

  • Newbie
  • Hi, 1. I have a new bank card, how do I load my new Bank card details to my account? 2. Also I have two accounts, I'm not sure which one has all my music on it. Please help.... thanks
  • MonicaM_Bogota
  • Roadie
  • 209 Views
  • 1 replies
  • 0 likes
  • 209 Views
  • 1 replies
  • 0 likes

What happened to my music

I got a new phone but I used the same Spotify account and my premium isn't working and I tried to pay for it again but it doesn't work

  • Newbie
  • I got a new phone but I used the same Spotify account and my premium isn't working and I tried to pay for it again but it doesn't work
  • jnorris170
  • Community Legend
  • 158 Views
  • 1 replies
  • 0 likes
  • 158 Views
  • 1 replies
  • 0 likes

Charged 2 different offers

Hi. I was looking student premium offer but I wasn't finished the payment. Then I found I am not eligible, I changed to another offer but in my bank transaction 2 times fined. Oddly only premium one appeared on my account. I couldn't find any neither...

  • Visitor
  • Hi.   I was looking student premium offer but I wasn't finished the payment. Then I found I am not eligible, I changed to another offer but in my bank transaction 2 times fined. Oddly only pre...
  • user-removed
  • Not applicable
  • 164 Views
  • 2 replies
  • 0 likes
  • 164 Views
  • 2 replies
  • 0 likes

Urgente

Tenho conta Premium, mas troquei de celular e baixei o aplicativo, mas diz que minha conta é a Free, e eu pago pelo Premium.Como faço para comprar figurar para o Premium novamente?Esse mês já foi descontado a conta Premium do meu cartão.Quero minha c...

  • Newbie
  • Tenho conta Premium, mas troquei de celular e baixei o aplicativo, mas diz que minha conta é a Free, e eu pago pelo Premium. Como faço para comprar figurar para o Premium novamente? Esse mês já foi...
  • Bittencourt
  • Spotify Star
  • 169 Views
  • 1 replies
  • 0 likes
  • 169 Views
  • 1 replies
  • 0 likes

Switching to Student subscription after I've been paying regular premium

Is there anyway to do this? I just don't want my card to be charged again if I switch to student because I've already paid for this month the regular $10.81 Any help appreciated

  • Newbie
  • Is there anyway to do this?  I just don't want my card to be charged again if I switch to student because I've already paid for this month the regular $10.81     Any help appreciated
  • kejt_
  • Community Legend
  • 220 Views
  • 3 replies
  • 0 likes
  • 220 Views
  • 3 replies
  • 0 likes