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Solved!! How do I buy more listening hours for audiobooks

We have a Premium Family Plan. My husband is trying to listen to an Audiobook but he got cut off because apparently there are only a certain number of hours per month you can listen? Other than the fact that this makes zero sense (WHY???) I am trying...

Regular

Markogden

Visitor

131059 Views

69 replies

10 likes

Premium for Family
  • 131059 Views
  • 69 replies
  • 10 likes

Solved!! Basic Individual plan vs any premium plan

What are the actual differences between the Basic Individual plan and the premium ones? Looks like it might be the access to the audiobooks, but spotify doesn't make it clear.

Casual Listener

Yordan

Moderator

63622 Views

87 replies

4 likes

  • 63622 Views
  • 87 replies
  • 4 likes

Superuser Contribution Cambiar de cuenta

Justo ahora he aplicado un código de validez de 6 meses en una cuenta equivocada, ¿puedo recuperar la validez de ese código si cancelo la cuenta equivocada y aplicarlo posteriormente en la cuenta que me interesa?

Newbie

Justo ahora he aplicado un código de validez de 6 meses en una cuenta equivocada, ¿puedo recuperar la validez de ese código si cancelo la cuenta equivocada y aplicarlo posteriormente en la cuenta que...

user-removed

Not applicable

244 Views

1 replies

0 likes

  • 244 Views
  • 1 replies
  • 0 likes

3-months subscription for $0.99

I payed twice with paypal yesterday... and nothing happened. !!!!

Newbie

I payed twice with paypal yesterday... and nothing happened. !!!!

Robert_W

Community Legend

472 Views

5 replies

0 likes

  • 472 Views
  • 5 replies
  • 0 likes

Paying for premium but don't have premium

Hi there, I've been a premium customer for over a year and for the last few months my acct seems to have defaulted to free with ads but I've still been paying for premium. How can this be rectified and I be reimbursed for payment of services I haven'...

Casual Listener

Hi there, I've been a premium customer for over a year and for the last few months my acct seems to have defaulted to free with ads but I've still been paying for premium. How can this be rectified a...

Robert_W

Community Legend

584 Views

8 replies

0 likes

  • 584 Views
  • 8 replies
  • 0 likes

Premature cancellation of subscription - solved

Hi! My subscription got cancelled last may 26, 2017.. I bought the premium subscription for 3 months for 4.9HKD using my playstation account last May 20, 2017.. Anyway to fix this issue? Thanks! Attached photos for verification.

Casual Listener

Hi! My subscription got cancelled last may 26, 2017.. I bought the premium subscription for 3 months for 4.9HKD using my playstation account last May 20, 2017.. Anyway to fix this issue? Thanks! Atta...

189 Views

0 replies

0 likes

  • 189 Views
  • 0 replies
  • 0 likes

Cancel my sub

Dear reader,If I want to cancel my subscription do I cancel with the payment option only. Or do I cancel with the payment option and spotify?Greetings

Casual Listener

Dear reader, If I want to cancel my subscription do I cancel with the payment option only. Or do I cancel with the payment option and spotify? Greetings

Robert_W

Community Legend

396 Views

2 replies

0 likes

  • 396 Views
  • 2 replies
  • 0 likes

Superuser Contribution Cambio a premium

Hola, el día de hoy realice mi pago a través de la aplicación, con la opción de banca en línea, el cargo fue realizado a mi cuenta pero mi estado no cambia a premium.

Newbie

Hola, el día de hoy realice mi pago a través de la aplicación, con la opción de banca en línea, el cargo fue realizado a mi cuenta pero mi estado no cambia a premium.

Natalia1986

Casual Listener

355 Views

3 replies

0 likes

  • 355 Views
  • 3 replies
  • 0 likes

Money issues

So I clicked on the .99 offer and it charged me the .99 but it didn't upgrade my Spotify to premium as I've already had that deal before. How do I get the money back that they charged me?

Newbie

So I clicked on the .99 offer and it charged me the .99 but it didn't upgrade my Spotify to premium as I've already had that deal before. How do I get the money back that they charged me?

labelscollected

Community Legend

217 Views

1 replies

0 likes

  • 217 Views
  • 1 replies
  • 0 likes

Is there a prepaid gift card that Spotify accepts?

Hey, I'm from the US and have been looking to get Premium for some time now. I'm just a kid and dont currently have a debit/credit card at the moment and my parents aren't willing to use their credit card because of certain reasons. I was wondering i...

Newbie

Hey, I'm from the US and have been looking to get Premium for some time now. I'm just a kid and dont currently have a debit/credit card at the moment and my parents aren't willing to use their credit...

Maxim

Spotify Star

273 Views

1 replies

0 likes

  • 273 Views
  • 1 replies
  • 0 likes

Premium for 0.99 redirect problem

Hello, I recently clicked the get premium for 0.99 ad while using spotify not realizing I was still logged into an old account on the website. It automatically put the premium on my old account even though I clicked the ad on my new account. I cancel...

Casual Listener

Hello, I recently clicked the get premium for 0.99 ad while using spotify not realizing I was still logged into an old account on the website. It automatically put the premium on my old account even ...

J-Mart

Casual Listener

344 Views

4 replies

0 likes

  • 344 Views
  • 4 replies
  • 0 likes

Spotify in saudi

If i have a saudi payment (visa) can i buy premium on spotify using it?

Newbie

If i have a saudi payment (visa) can i buy premium on spotify using it?

Jiana

Community Legend

334 Views

1 replies

0 likes

  • 334 Views
  • 1 replies
  • 0 likes

Solved!! Need to cancel the Premium

Press by mistake. The premium

Casual Listener

Press by mistake.😳 The premium

Jiana

Community Legend

502 Views

3 replies

0 likes

  • 502 Views
  • 3 replies
  • 0 likes

premium subscription help

need some help, on my spotify app it says that im only using spotify free, but on my icloud menu, my subcription is premium and it already charged the amount to my gift card.

Newbie

need some help, on my spotify app it says that im only using spotify free, but on my icloud menu, my subcription is premium and it already charged the amount to my gift card. 

Jiana

Community Legend

338 Views

1 replies

0 likes

  • 338 Views
  • 1 replies
  • 0 likes

Superuser Contribution Se me canceló el plan familiar

Hola, estaba en un plan familiar de 2 meses, y no ha pasado aun el primer mes y se me a cancelado, ayuda

Newbie

Hola, estaba en un plan familiar de 2 meses, y no ha pasado aun el primer mes y se me a cancelado, ayuda

Julian

Moderator

274 Views

1 replies

0 likes

  • 274 Views
  • 1 replies
  • 0 likes

Premium plan

I currently have a free Spotify account and my brother is trying to add me to his paid subscription plan. Do I need to delete my current account so I can be added.

Visitor

I currently have a free Spotify account and my brother is trying to add me to his paid subscription plan. Do I need to delete my current account so I can be added.

Maxim

Spotify Star

256 Views

1 replies

0 likes

  • 256 Views
  • 1 replies
  • 0 likes

No puedo realizar mi pago

Tengo una semana sin poder realizar mi pago a mi cuenta premium con descuento para estudiante, al ingresar 4 tarjetas ya me marca lo mismo, que mi proveedor esta teniendo un mal dia y que lo intente depues, ya revise con mis vbancos y todo esta en or...

Newbie

Tengo una semana sin poder realizar mi pago a mi cuenta premium con descuento para estudiante, al ingresar 4 tarjetas ya me marca lo mismo, que mi proveedor esta teniendo un mal dia y que lo intente ...

luisfernando_cg

Newbie

239 Views

1 replies

0 likes

  • 239 Views
  • 1 replies
  • 0 likes

Switching subscriptions

If my sister adds me to her family subscription will my individual be cancelled or do I have to cancel it??

Newbie

If my sister adds me to her family subscription will my individual be cancelled or do I have to cancel it??

Maxim

Spotify Star

231 Views

1 replies

0 likes

  • 231 Views
  • 1 replies
  • 0 likes

Solved!! Change subscription renewal date

Is it possible to change the date for the automated renewal of my subscription? I would prefer if the subscription was renewed in the end of month instead of in the middle of month.

Casual Listener

Is it possible to change the date for the automated renewal of my subscription?  I would prefer if the subscription was renewed in the end of month instead of in the middle of month. 

Pzycic

Casual Listener

558 Views

2 replies

0 likes

  • 558 Views
  • 2 replies
  • 0 likes

Premium Offer

With this new offer of .99 for 3 months is it .99cents every month for 3 months or .99cents for the whole 3 months and then the normal price after that?

Newbie

With this new offer of .99 for 3 months is it .99cents every month for 3 months or .99cents for the whole 3 months and then the normal price after that?

Maxim

Spotify Star

223 Views

1 replies

0 likes

  • 223 Views
  • 1 replies
  • 0 likes

Solved!!Superuser Contribution hola resulta que pague a las 10:00 am la suscripcion premium y 5 minutos mas tarde le di a la famili

hola resulta que pague a las 10:00 am la suscripcion premium y 5 minutos mas tarde le di a la familiar se quedaron con $99. que pasa en esos casos si me cobraron ambas

Newbie

hola resulta que pague a las 10:00 am la suscripcion premium y 5 minutos mas tarde le di a la familiar se quedaron con $99. que pasa en esos casos si me cobraron ambas

Julian

Moderator

597 Views

5 replies

0 likes

  • 597 Views
  • 5 replies
  • 0 likes