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Solved!! How do I buy more listening hours for audiobooks

We have a Premium Family Plan. My husband is trying to listen to an Audiobook but he got cut off because apparently there are only a certain number of hours per month you can listen? Other than the fact that this makes zero sense (WHY???) I am trying...

Regular

Markogden

Visitor

128545 Views

69 replies

9 likes

Premium for Family
  • 128545 Views
  • 69 replies
  • 9 likes

Solved!! Basic Individual plan vs any premium plan

What are the actual differences between the Basic Individual plan and the premium ones? Looks like it might be the access to the audiobooks, but spotify doesn't make it clear.

Casual Listener

Yordan

Moderator

56533 Views

87 replies

4 likes

  • 56533 Views
  • 87 replies
  • 4 likes

Problemas con mi targeta de regalo

Al momento que ingreso mi **bleep** me sale como un código invalido y acabo de comprar mi targeta de regalo que hago ayuda

Newbie

Al momento que ingreso mi **bleep** me sale como un código invalido y acabo de comprar mi targeta de regalo que hago ayuda

Gasca19

Newbie

373 Views

2 replies

1 likes

  • 373 Views
  • 2 replies
  • 1 likes

Assinatura

Assinei spotify na promoção 1,99 3 meses me descontou no cartão e disque eu sou cliente free ainda

Newbie

Assinei spotify na promoção 1,99 3 meses me descontou no cartão e disque eu sou cliente free ainda

226 Views

0 replies

0 likes

  • 226 Views
  • 0 replies
  • 0 likes

Disabled

My dad cancelled the premium by accident on my account and now I can't even login. I want to set it up to wear I can pay again. I don't want to lose all my playlists and songs! How do I fix this?

Newbie

My dad cancelled the premium by accident on my account and now I can't even login. I want to set it up to wear I can pay again. I don't want to lose all my playlists and songs! How do I fix this?

Maxim

Spotify Star

274 Views

1 replies

0 likes

  • 274 Views
  • 1 replies
  • 0 likes

Superuser Contribution Pay ment

Hey I just paid for premium it was like 9.99 and it came out to 10.81 and now that I am looking at it it says that y'all charged me 5.40 bucks what's that for?

Newbie

Hey I just paid for premium it was like 9.99 and it came out to 10.81 and now that I am looking at it it says that y'all charged me 5.40 bucks what's that for?

Leonardo

Roadie

360 Views

1 replies

0 likes

Account
  • 360 Views
  • 1 replies
  • 0 likes

Como pagar Plano Familiar com BOLETO

Gostaria de pagar o plano familiar com boleto, mas não encontrei essa opção.

Newbie

Gostaria de pagar o plano familiar com boleto, mas não encontrei essa opção.

Bittencourt

Spotify Star

4291 Views

2 replies

0 likes

  • 4291 Views
  • 2 replies
  • 0 likes

Student Discount Stopped with no Warning

So I was scrolling through my bank statements today and noticed that Spotify has been charging me full price for the past 3 months, even though I have a student discount. I checked around, and it said they would warn me when my student discount was a...

Casual Listener

So I was scrolling through my bank statements today and noticed that Spotify has been charging me full price for the past 3 months, even though I have a student discount.  I checked around, and...

Maxim

Spotify Star

367 Views

1 replies

0 likes

  • 367 Views
  • 1 replies
  • 0 likes

Increased price in family subscription

So I've been using spotify for about 5 months now and been using family subscription for months however the price has increased about 2 months ago and the price went from 15.99 to 20.99 but it hadn't affected me because i was subscribed earlier but t...

Casual Listener

So I've been using spotify for about 5 months now and been using family subscription for months however the price has increased about 2 months ago and the price went from 15.99 to 20.99 but it hadn't...

Maxim

Spotify Star

305 Views

1 replies

0 likes

  • 305 Views
  • 1 replies
  • 0 likes

problemas

eu tento pagar o premium em diferentes aparelhos e com diferentes cartoes e nao consigo efetuar o pagamento. minha irma usou o mesmo cartao e ela consegui pagar o premium dela

Newbie

   eu tento pagar o premium em diferentes aparelhos e com diferentes cartoes e nao consigo efetuar o pagamento. minha irma usou o mesmo cartao e ela consegui pagar o premium dela  &n...

164 Views

0 replies

0 likes

  • 164 Views
  • 0 replies
  • 0 likes

Spotify Premium Gift

I recieved a spotify premium gift and went to redeem it but used the wrong email address. I had spotify on a different account with all my playlist and followers on there but it wasn't under this email address. Could I change the premium status from ...

Newbie

I recieved a spotify premium gift and went to redeem it but used the wrong email address. I had spotify on a different account with all my playlist and followers on there but it wasn't under this ema...

Jacob

Community Legend

201 Views

1 replies

0 likes

  • 201 Views
  • 1 replies
  • 0 likes

Cancelar conta não propria

Quero cancelar o Premium de outra pessoa, quem esta pagando sou eu, esta no meu cartão de credito e eu não desejo mais pagar por isso, não tenho o email e nem a senha da pessoa, o que faço? esta no meu cartão de credito!

Casual Listener

Quero cancelar o Premium de outra pessoa, quem esta pagando sou eu, esta no meu cartão de credito e eu não desejo mais pagar por isso, não tenho o email e nem a senha da pessoa, o que faço? esta no m...

153 Views

0 replies

0 likes

  • 153 Views
  • 0 replies
  • 0 likes

premium subscripton

Hello Spotify! I cant subscribe to spotify premium I've tried it several times even if i have sufficient balance for the payment I have also tried changing it into a different browser but same result.It always say:Oops, seems the credit on your prepa...

Casual Listener

Hello Spotify! I cant subscribe to spotify premium I've tried it several times even if i have sufficient balance for the payment I have also tried changing it into a different browser but same result...

ChaRojas

Casual Listener

211 Views

1 replies

0 likes

  • 211 Views
  • 1 replies
  • 0 likes

Cancelar cuenta no propia

Hola. Quiero dar de baja una segunda cuenta (ex novia) que pago con mi tarjeta, pero no tengo su usuario, tampoco su contraseña. Ya hable con visa y ellos no pueden. Solo yo puedo, dando de baja la suscripcion.

Newbie

Hola. Quiero dar de baja una segunda cuenta (ex novia) que pago con mi tarjeta, pero no tengo su usuario, tampoco su contraseña. Ya hable con visa y ellos no pueden. Solo yo puedo, dando de baja la s...

Mariel6289

Newbie

457 Views

3 replies

1 likes

  • 457 Views
  • 3 replies
  • 1 likes

Cancel acct

Cannot figure out what email that my premium account is linked to.. Its coming out of my bank account and i want to cancel it..

Newbie

Cannot figure out what email that my premium account is linked to.. Its coming out of my bank account and i want to cancel it..

osornios

Spotify Star

302 Views

1 replies

0 likes

  • 302 Views
  • 1 replies
  • 0 likes

3-months subscription for $0.99

Je me suis abonné grâce à la promotion "les 3 premiers mois à 0.99" et ils m'ont chargé 9.99 quand même???? Pas contente... Je n'avais jamais eu Spotify j'avais seulement pris l'essai.....

Casual Listener

Je me suis abonné grâce à la promotion "les 3 premiers mois à 0.99" et ils m'ont chargé 9.99 quand même???? Pas contente... Je n'avais jamais eu Spotify j'avais seulement pris l'essai.....

Maxim

Spotify Star

215 Views

1 replies

0 likes

  • 215 Views
  • 1 replies
  • 0 likes

Superuser Contribution Abroad upgrade on spotify premium

Hey, I am currently abroad ( german in norway ) and upgraded my sportify to spotify premium. I already got the receipt for the upgrade via mail, but it doenst work. Any suggestions how to fix that problem ?

Newbie

Hey, I am currently abroad ( german in norway ) and upgraded my sportify to spotify premium. I already got the receipt for the upgrade via mail, but it doenst work.  Any suggestions how to fix ...

Katerina

Spotify Legend

263 Views

1 replies

0 likes

  • 263 Views
  • 1 replies
  • 0 likes

Tried getting premium didnt give it and took my money

So i tried getting premium and it wouldnt give me it i tried alot of times still didnt give me. It just takes me to the payment thing and it took all my money so i cant try anymore someone help me with that ?

Newbie

So i tried getting premium and it wouldnt give me it i tried alot of times still didnt give me. It just takes me to the payment thing and it took all my money so i cant try anymore someone help me wi...

Katnissen

Newbie

171 Views

1 replies

1 likes

  • 171 Views
  • 1 replies
  • 1 likes

paying for someone else

My daughter is living in Germany. I jive in Italy. I will that she has Spotify but payed via my paypal account or credit card. Looks not possible. Anyway to do this?

Casual Listener

My daughter is living in Germany. I jive in Italy. I will that she has Spotify but payed via my paypal account or credit card. Looks not possible. Anyway to do this?

baharg

Casual Listener

311 Views

2 replies

0 likes

  • 311 Views
  • 2 replies
  • 0 likes

I need my $$ back!

I was on the student plan and i am just realizing that you all statrted charging me 9.99 back in january when i was only supposed to be paying $5.00 per month. Where is a contact number or email to reach someone? I need my money back!

Newbie

I was on the student plan and i am just realizing that you all statrted charging me 9.99 back in january when i was only supposed to be paying $5.00 per month. Where is a contact number or email to r...

funkerpuunker

Casual Listener

236 Views

2 replies

0 likes

  • 236 Views
  • 2 replies
  • 0 likes

Close an account

I have two accounts but want to cancell one. How do I do that?

Newbie

I have two accounts but want to cancell one. How do I do that?

Maxim

Spotify Star

204 Views

1 replies

0 likes

  • 204 Views
  • 1 replies
  • 0 likes

quiero suscribirme al descuento de spotify estudiantes, y ya soy premium

hola. Alguien sabe como puedo beneficiarme del descuento de estudiantes en el spotify premium, cuando yo ya soy miembro de spotify premium...pero pagando los 10 euros de toda la vida.más que nada saber que pasos hay que hacer para poder conseguirlo. ...

Newbie

hola. Alguien sabe como puedo beneficiarme del descuento de estudiantes en el spotify premium, cuando yo ya soy miembro de spotify premium...pero pagando los 10 euros de toda la vida. más que nada s...

osornios

Spotify Star

315 Views

1 replies

0 likes

  • 315 Views
  • 1 replies
  • 0 likes