Solved!! Cancel subscription and get a refund
I dont use Spotify enough to pay for a subscription I'm going to cancel subscription
Regular
193893 Views
123 replies
12 likes
- 193893 Views
- 123 replies
- 12 likes
Help Wizard
Step 1
Type in your question below and we'll check to see what answers we can find...
Loading article...
Submitting...
If you couldn't find any answers in the previous step then we need to post your question in the community and wait for someone to respond. You'll be notified when that happens.
Simply add some detail to your question and refine the title if needed, choose the relevant category, then post.
Just quickly...
Before we can post your question we need you to quickly make an account (or sign in if you already have one).
Don't worry - it's quick and painless! Just click below, and once you're logged in we'll bring you right back here and post your question. We'll remember what you've already typed in so you won't have to do it again.
FAQs
Please see below the most popular frequently asked questions.
Loading article...
Loading faqs...
Ongoing Issues
Please see below the current ongoing issues which are under investigation.
Loading issue...
Loading ongoing issues...
Help categories
Account & Payment
Using Spotify
Listen Everywhere
Ask here for help with Premium, payments and trials.
Forum Posts
Solved!! Duo/Family plan upgrade campaign issue
I am an existing Duo customer, and this evening I got an email from Spotify saying : “ Try Family for the next 2 months (at no extra cost) and go from 2 to 3 or more Premium accounts under one plan.”When I select to accept the offer and upgrade to Fa...
Newbie
22089 Views
28 replies
4 likes
- 22089 Views
- 28 replies
- 4 likes
Premium account not working
I've been charged my app works and won't go from free to premium
I've been charged my app works and won't go from free to premium
Community Legend
213 Views
1 replies
0 likes
- 213 Views
- 1 replies
- 0 likes
Switching Accounts
I want to create a new spotify account, is there any way i an still use the student discount on my new account?
I want to create a new spotify account, is there any way i an still use the student discount on my new account?
Community Legend
180 Views
1 replies
0 likes
- 180 Views
- 1 replies
- 0 likes
Premium Account Issue
I just uphraded to the premium account. I sent invitations to my wife and three kids. When my son accepted, he was sent to a log in page. When he entered my log in (which is now for a premium account), it said he was already logged in to the account....
I just uphraded to the premium account. I sent invitations to my wife and three kids. When my son accepted, he was sent to a log in page. When he entered my log in (which is now ...
Roadie
182 Views
1 replies
0 likes
- 182 Views
- 1 replies
- 0 likes
No puedo suscribirme
No puedo suscribirme, no me permite mi tarjeta de banco, es Bancomer.
No puedo suscribirme, no me permite mi tarjeta de banco, es Bancomer.
Roadie
202 Views
1 replies
0 likes
- 202 Views
- 1 replies
- 0 likes
Solved!! Issue with Premium Account
7 days ago I paid the bank slip and pass the 5 working day since payment, until now my account still free. I need sum help. What's going on? Why my account isn't premium? The time go and the situation is the same.
7 days ago I paid the bank slip and pass the 5 working day since payment, until now my account still free. I need sum help. What's going on? Why my account isn't premium? The time go and the situatio...
Community Legend
264 Views
1 replies
0 likes
- 264 Views
- 1 replies
- 0 likes
Get premium
I do not have a credit card, I only have one savings card with which I withdraw my salary. How can I use it to take advantage of the promotion? The site does not recognize.
I do not have a credit card, I only have one savings card with which I withdraw my salary. How can I use it to take advantage of the promotion? The site does not recognize.
Community Legend
348 Views
3 replies
0 likes
- 348 Views
- 3 replies
- 0 likes
Premium enquiry
what happens to the music I've saved so far on my Spotify account if I stop using premium
what happens to the music I've saved so far on my Spotify account if I stop using premium
Spotify Star
199 Views
1 replies
0 likes
- 199 Views
- 1 replies
- 0 likes
Premature cancellation of subscription - solved
Hi! My subscription got cancelled last may 26, 2017.. I bought the premium subscription for 3 months for 4.9HKD using my playstation account last May 20, 2017.. Anyway to fix this issue? Thanks! Attached photos for verification.
Hi! My subscription got cancelled last may 26, 2017.. I bought the premium subscription for 3 months for 4.9HKD using my playstation account last May 20, 2017.. Anyway to fix this issue? Thanks! Atta...
169 Views
0 replies
0 likes
- 169 Views
- 0 replies
- 0 likes
Is there a prepaid gift card that Spotify accepts?
Hey, I'm from the US and have been looking to get Premium for some time now. I'm just a kid and dont currently have a debit/credit card at the moment and my parents aren't willing to use their credit card because of certain reasons. I was wondering i...
Hey, I'm from the US and have been looking to get Premium for some time now. I'm just a kid and dont currently have a debit/credit card at the moment and my parents aren't willing to use their credit...
Spotify Star
242 Views
1 replies
0 likes
- 242 Views
- 1 replies
- 0 likes
Premium for 0.99 redirect problem
Hello, I recently clicked the get premium for 0.99 ad while using spotify not realizing I was still logged into an old account on the website. It automatically put the premium on my old account even though I clicked the ad on my new account. I cancel...
Hello, I recently clicked the get premium for 0.99 ad while using spotify not realizing I was still logged into an old account on the website. It automatically put the premium on my old account even ...
Casual Listener
316 Views
4 replies
0 likes
- 316 Views
- 4 replies
- 0 likes
Money issues
So I clicked on the .99 offer and it charged me the .99 but it didn't upgrade my Spotify to premium as I've already had that deal before. How do I get the money back that they charged me?
So I clicked on the .99 offer and it charged me the .99 but it didn't upgrade my Spotify to premium as I've already had that deal before. How do I get the money back that they charged me?
Community Legend
192 Views
1 replies
0 likes
- 192 Views
- 1 replies
- 0 likes
I am paying $9.99 a month and still have ads, why?
I am paying $9.99 a month and still have ads, why???
I am paying $9.99 a month and still have ads, why???
Community Legend
314 Views
1 replies
0 likes
- 314 Views
- 1 replies
- 0 likes
premium subscription help
need some help, on my spotify app it says that im only using spotify free, but on my icloud menu, my subcription is premium and it already charged the amount to my gift card.
need some help, on my spotify app it says that im only using spotify free, but on my icloud menu, my subcription is premium and it already charged the amount to my gift card.
Community Legend
259 Views
1 replies
0 likes
- 259 Views
- 1 replies
- 0 likes
Spotify in saudi
If i have a saudi payment (visa) can i buy premium on spotify using it?
If i have a saudi payment (visa) can i buy premium on spotify using it?
Community Legend
273 Views
1 replies
0 likes
- 273 Views
- 1 replies
- 0 likes
Cancelamento
Se eu quiser fazer o cancelamento do pacote, antes do termino, tem alguma multa de rescisão contratual?
Se eu quiser fazer o cancelamento do pacote, antes do termino, tem alguma multa de rescisão contratual?
Spotify Star
539 Views
4 replies
0 likes
- 539 Views
- 4 replies
- 0 likes
No puedo realizar mi pago
Tengo una semana sin poder realizar mi pago a mi cuenta premium con descuento para estudiante, al ingresar 4 tarjetas ya me marca lo mismo, que mi proveedor esta teniendo un mal dia y que lo intente depues, ya revise con mis vbancos y todo esta en or...
Tengo una semana sin poder realizar mi pago a mi cuenta premium con descuento para estudiante, al ingresar 4 tarjetas ya me marca lo mismo, que mi proveedor esta teniendo un mal dia y que lo intente ...
Newbie
195 Views
1 replies
0 likes
- 195 Views
- 1 replies
- 0 likes
Premium plan
I currently have a free Spotify account and my brother is trying to add me to his paid subscription plan. Do I need to delete my current account so I can be added.
I currently have a free Spotify account and my brother is trying to add me to his paid subscription plan. Do I need to delete my current account so I can be added.
Spotify Star
231 Views
1 replies
0 likes
- 231 Views
- 1 replies
- 0 likes
Solved!! I cannot use trial for 3 months for 0.99 TRY
Hello, I'm from Turkey and I want to benefit from the campaign. I paid 0.99 TRY 4 times and got refunded immediately. I did not benefit from any campaign from this account, but used the same debit card last year on the same campaign. The instructions...
Hello, I'm from Turkey and I want to benefit from the campaign. I paid 0.99 TRY 4 times and got refunded immediately. I did not benefit from any campaign from this account, but used the same debit ca...
Spotify Star
374 Views
1 replies
0 likes
- 374 Views
- 1 replies
- 0 likes
Premium Offer
With this new offer of .99 for 3 months is it .99cents every month for 3 months or .99cents for the whole 3 months and then the normal price after that?
With this new offer of .99 for 3 months is it .99cents every month for 3 months or .99cents for the whole 3 months and then the normal price after that?
Spotify Star
191 Views
1 replies
0 likes
- 191 Views
- 1 replies
- 0 likes
Switching subscriptions
If my sister adds me to her family subscription will my individual be cancelled or do I have to cancel it??
If my sister adds me to her family subscription will my individual be cancelled or do I have to cancel it??
Spotify Star
198 Views
1 replies
0 likes
- 198 Views
- 1 replies
- 0 likes