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Solved!! Duo/Family plan upgrade campaign issue

I am an existing Duo customer, and this evening I got an email from Spotify saying : “ Try Family for the next 2 months (at no extra cost) and go from 2 to 3 or more Premium accounts under one plan.”When I select to accept the offer and upgrade to Fa...

  • Music Fan
  • Susan_GP
  • Moderator
  • 5989 Views
  • 23 replies
  • 2 likes
  • 5989 Views
  • 23 replies
  • 2 likes

CODIGO ERRONEO

Me enviaron el mes gratis para canjear pero cuando quiero hacerlo no me acepta el código. Como funciona?

  • Casual Listener
  • Me enviaron el mes gratis para canjear pero cuando quiero hacerlo no me acepta el código. Como funciona?
  • OviiiOne
  • Community Legend
  • 501 Views
  • 1 replies
  • 0 likes
  • 501 Views
  • 1 replies
  • 0 likes

Account Billing

Hello, i paid for the family plan on 3/3/17, so why is spotify already trying to charge me if it's not 4/3/2017 yet? Which is when the next payment is supposed to come out correct?

  • Casual Listener
  • Hello, i paid for the family plan on 3/3/17, so why is spotify already trying to charge me if it's not 4/3/2017 yet? Which is when the next payment is supposed to come out correct?
  • Maxim
  • Spotify Star
  • 952 Views
  • 3 replies
  • 0 likes
  • 952 Views
  • 3 replies
  • 0 likes

getting charged too much for premium

I am getting charged 129SEK for the premium instead of 99SEK like everyine ese, why??

  • Newbie
  • I am getting charged 129SEK for the premium instead of 99SEK like everyine ese, why??
  • OviiiOne
  • Community Legend
  • 446 Views
  • 1 replies
  • 0 likes
  • 446 Views
  • 1 replies
  • 0 likes

Unauthorized Spotify Charge

I have a recent charge on my bank statement for $14.99 from Spotify. I did NOT authorize this payment. I didn't even have an account with Spotify until a few minutes ago when I was FORCED to create one to access customer support. I need to resolve th...

  • Casual Listener
  • I have a recent charge on my bank statement for $14.99 from Spotify. I did NOT authorize this payment. I didn't even have an account with Spotify until a few minutes ago when I was FORCED to create o...
  • Maxim
  • Spotify Star
  • 524 Views
  • 3 replies
  • 0 likes
  • 524 Views
  • 3 replies
  • 0 likes

Getting charged TWICE a month for a subscription I don't even have!!!

I have just gone through my bank acc to find that I have been charged TWICE for my premium and TWICE for my husbands premium! The other thing that has pissed me off is that my husbands Spotify says he is only on the FREE SPOTIFY! When I clearly set h...

  • Newbie
  • I have just gone through my bank acc to find that I have been charged TWICE for my premium and TWICE for my husbands premium! The other thing that has pissed me off is that my husbands Spotify says h...
  • Jacob
  • Community Legend
  • 265 Views
  • 1 replies
  • 0 likes
  • 265 Views
  • 1 replies
  • 0 likes

spotify prepaid card

Please tell me how can i activate my spotify gift card onto my account? i'm using my phone, not a desktop. Thank you

  • Newbie
  • Please tell me how can i activate my spotify gift card onto my account? i'm using my phone, not a desktop. Thank you 
  • Maxim
  • Spotify Star
  • 416 Views
  • 1 replies
  • 0 likes
  • 416 Views
  • 1 replies
  • 0 likes

Solved!! They charge me twice

Hi there. I had my premium account and two months ago me and my family bought the premium family account. So i did everything the emails said and i appear as "active" in our family account. This family account is pais by my father's credit card... Bu...

  • Visitor
  • Hi there. I had my premium account and two months ago me and my family bought the premium family account. So i did everything the emails said and i appear as "active" in our family account. This fami...
  • Jacob
  • Community Legend
  • 1063 Views
  • 3 replies
  • 0 likes
  • 1063 Views
  • 3 replies
  • 0 likes

Double Charged

I've been charged also 9.90 € on my visa, but I've already got the familly account witch is 14.90 €/ month... ... nobody by phone, nobody can help ! I've ask my bank to refuse next monthes but It's not professional !

  • Casual Listener
  • I've been charged also 9.90 €  on my visa, but I've already got the familly account witch is 14.90 €/ month... ... nobody by phone, nobody can help !   I've ask my bank to refuse next...
  • Jacob
  • Community Legend
  • 689 Views
  • 3 replies
  • 1 likes
  • 689 Views
  • 3 replies
  • 1 likes

1 month ?

I pay for 1 month at the 28.02.2017 and thouhgt i could use for 1 month(atleast 30 days) but at 28.03.2017 premium is away at only 28 daysIn wich units does spotify count 1 month ?

  • Casual Listener
  • I pay for 1 month at the 28.02.2017 and thouhgt i could use for 1 month(atleast 30 days) but at 28.03.2017 premium is away at only 28 days In wich units does spotify count 1 month ?
  • Jacob
  • Community Legend
  • 631 Views
  • 1 replies
  • 1 likes
  • 631 Views
  • 1 replies
  • 1 likes

Tendré mi mes gratuito de premium?

Pagué mi mes y ya obtuve mi mes del 27/03/17 al 27/04/17, pero mi pregunta esdonde quedó mi mes gratis que iban a dar? me lo darán despues de que se vensa este mes o no?

  • Casual Listener
  • Pagué mi mes y ya obtuve mi mes del 27/03/17 al 27/04/17, pero mi pregunta es donde quedó mi mes gratis que iban a dar? me lo darán despues de que se vensa este mes o no?
  • jluisexpress301
  • Casual Listener
  • 1938 Views
  • 6 replies
  • 0 likes
  • 1938 Views
  • 6 replies
  • 0 likes

Re: Payment Problem

I signed up for Spotify premium but I am still on the free Spotify not premium but they are still charging my credit card twice a month this is steeling. Please friction this otherwise I will be force to take further actions legal and comment my comp...

  • Newbie
  • ...orce to take further actions legal and comment my complaints publicly.
  • KatesHere
  • Community Legend
  • 309 Views
  • 1 replies
  • 0 likes
  • 309 Views
  • 1 replies
  • 0 likes

3 months trial

I've done the 3 months trial and I sssumed it was going to cancel after it give me a warning but now I've been charged full price and I don't want premium anymore. What do I do? And do I get my money back?

  • Newbie
  • I've done the 3 months trial and I sssumed it was going to cancel after it give me a warning but now I've been charged full price and I don't want premium anymore. What do I do? And do I get my money...
  • osornios
  • Spotify Star
  • 616 Views
  • 1 replies
  • 0 likes
  • Account
    Free
    Login
    Premium
    Security
    Subscription
  • 616 Views
  • 1 replies
  • 0 likes

Free Trial Not Working

Ive recently made a new spotify account and signed up for the 7 day free trial. Then ive decided to activate a 30 day premium free trial. I endered in my debit information and tried to activate it but it wouldnt accept my credit info even though i re...

  • Newbie
  • Ive recently made a new spotify account and signed up for the 7 day free trial. Then ive decided to activate a 30 day premium free trial. I endered in my debit information and tried to activate it bu...
  • KatesHere
  • Community Legend
  • 384 Views
  • 1 replies
  • 0 likes
  • 384 Views
  • 1 replies
  • 0 likes

Can't cancel subscription

The "subscription" tab that I go to, to try and cancel my premium account keeps telling me that I have to cancel it through itunes, except when I log into my itunes account, the suscription isn't there to cancel. The receipt that was sent to me via e...

  • Newbie
  • The "subscription" tab that I go to, to try and cancel my premium account keeps telling me that I have to cancel it through itunes, except when I log into my itunes account, the suscription isn't the...
  • KatesHere
  • Community Legend
  • 515 Views
  • 1 replies
  • 0 likes
  • 515 Views
  • 1 replies
  • 0 likes

Rien sur mon compte

J'ai prit l'abonnement Spotify prenium , mais sur.mon compte il dise que j'ai 0 abonnement , donc je ne peut pas écouter de la.musique hors connexion ! Pourquoi ?

  • Newbie
  • J'ai prit l'abonnement Spotify prenium , mais sur.mon compte il dise que j'ai 0 abonnement , donc je ne peut pas écouter de la.musique hors connexion ! Pourquoi ?
  • KatesHere
  • Community Legend
  • 253 Views
  • 1 replies
  • 0 likes
  • 253 Views
  • 1 replies
  • 0 likes

Double Charges

I signed up for Spotify Premium (student) and I was charged $4.99 twice. I see others are having this same issue so I would like to get it fixed before my billing date next month.Thank you

  • Newbie
  • I signed up for Spotify Premium (student) and I was charged $4.99 twice. I see others are having this same issue so I would like to get it fixed before my billing date next month. Thank you
  • Jacob
  • Community Legend
  • 244 Views
  • 1 replies
  • 0 likes
  • 244 Views
  • 1 replies
  • 0 likes

Superuser Contribution [ HELP ! ] switching from hong kong to italy

hi im massimo from italy just subscribed in with my Hong Kong paypal account after that i found out that if i pay with a Hong Kong paypal account i have no access to most italian songs deleted my subscription ( after , for a bug, it pushed me to pay ...

  • Newbie
  • hi im massimo from italy   just subscribed in with my Hong Kong paypal account   after that i found out that if i pay with a Hong Kong paypal account i have no access to most itali...
  • Julian
  • Moderator
  • 260 Views
  • 1 replies
  • 0 likes
  • 260 Views
  • 1 replies
  • 0 likes

Superuser Contribution Switch subscription from Premium for Family to normal Premium

Hi, How can I change back the subscription form, from Spotify for Family to regular Premium subscription?In the account settings I can't find it....

  • Newbie
  • Hi,   How can I change back the subscription form, from Spotify for Family to regular Premium subscription? In the account settings I can't find it....
  • Julian
  • Moderator
  • 438 Views
  • 1 replies
  • 0 likes
  • 438 Views
  • 1 replies
  • 0 likes

Solved!!Superuser Contribution Pago

Aceptan tarjeta de débito para el plan familiar

  • Casual Listener
  • Aceptan tarjeta de débito para el plan familiar
  • Julian
  • Moderator
  • 383 Views
  • 1 replies
  • 0 likes
  • 383 Views
  • 1 replies
  • 0 likes

Can't cancel

I can't cancel my stuff and it charged me 11 bucks just now and it isn't supposed to. I did a 3 month trial for 2 bucks and if I liked it I could subscribe. I never subscribed but I got charged, so I went to cancel and it doesn't allow me to cancel a...

  • Newbie
  • I can't cancel my stuff and it charged me 11 bucks just now and it isn't supposed to. I did a 3 month trial for 2 bucks and if I liked it I could subscribe. I never subscribed but I got charged, so I...
  • Jacob
  • Community Legend
  • 271 Views
  • 2 replies
  • 1 likes
  • 271 Views
  • 2 replies
  • 1 likes