Solved!! Cancel subscription and get a refund
I dont use Spotify enough to pay for a subscription I'm going to cancel subscription
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- Visitor
- 79563 Views
- 50 replies
- 3 likes
- 79563 Views
- 50 replies
- 3 likes
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Forum Posts
Solved!! Duo/Family plan upgrade campaign issue
I am an existing Duo customer, and this evening I got an email from Spotify saying : “ Try Family for the next 2 months (at no extra cost) and go from 2 to 3 or more Premium accounts under one plan.”When I select to accept the offer and upgrade to Fa...
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- Moderator
- 10048 Views
- 23 replies
- 2 likes
- 10048 Views
- 23 replies
- 2 likes
How do i get money back ?
I have a premium account and have student discount. I've just noticed that i'm not being charged my normal 4.99 but 9.99. How do i get back the money that was wrongfully taken out of my account, without anyone informing me with this new change.
- I have a premium account and have student discount. I've just noticed that i'm not being charged my normal 4.99 but 9.99. How do i get back the money that was wrongfully taken out of my account...
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- Spotify Star
- 310 Views
- 2 replies
- 0 likes
- 310 Views
- 2 replies
- 0 likes
Being billed twice each month
I was billed twice per month after upgrading to a Family plan: 17-02-201716-02-2017PAYPAL *SPOTIFY 35314369001 GB6,99 20-02-201717-02-2017Spotify P01B439CFC Stockholm SE10,99 17-03-201716-03-2017Spotify P01E9DB2E5 Stockholm SE10,99 17-03-201716-03-20...
- I was billed twice per month after upgrading to a Family plan: 17-02-2017 16-02-2017 PAYPAL *SPOTIFY 35314369001 GB 6,99 20-02-2017 17-02-2017 Spotify...
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- Spotify Star
- 1720 Views
- 3 replies
- 2 likes
- 1720 Views
- 3 replies
- 2 likes
Cargo a mi tarjeta y no tengo derecho a premium
Hola, el dia de ayer pague los 49.00 de la suscripcion a estudiantes, pero no puedo utilizar la aplicacion sin comerciales pero ya me hicieron el cargo a la tarjeta, como lo puedo solucionar..
- Hola, el dia de ayer pague los 49.00 de la suscripcion a estudiantes, pero no puedo utilizar la aplicacion sin comerciales pero ya me hicieron el cargo a la tarjeta, como lo puedo solucionar..
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- Spotify Star
- 180 Views
- 1 replies
- 0 likes
- 180 Views
- 1 replies
- 0 likes
Can't end my subscription
I have forgotten my password so theres no way to get in at my account, and i can't change the password because mmy account is registered on a email that no longer exists. How can i end my premium subscription?
- I have forgotten my password so theres no way to get in at my account, and i can't change the password because mmy account is registered on a email that no longer exists. How can i end my premium sub...
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- Community Legend
- 180 Views
- 2 replies
- 0 likes
- 180 Views
- 2 replies
- 0 likes
No tengo cuenta premium
Hola que tal me han echo el cargo de 49 pesos pero no tengo el el premium y no se pudo cargar los archivos pero si me cobraron y aun tengo el Spotify gratis
- Hola que tal me han echo el cargo de 49 pesos pero no tengo el el premium y no se pudo cargar los archivos pero si me cobraron y aun tengo el Spotify gratis
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- Spotify Star
- 503 Views
- 1 replies
- 0 likes
- 503 Views
- 1 replies
- 0 likes
Solved!! please help
i log into my account to change someone on my family sub. and it says im free. Not true. I am being charged for family. Everyone i have on my account says that its working. yet, when i log in i cant access my family plan!!!
- i log into my account to change someone on my family sub. and it says im free. Not true. I am being charged for family. Everyone i have on my account says that its working. yet, when i log in i cant ...
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- Casual Listener
- 336 Views
- 4 replies
- 0 likes
- 336 Views
- 4 replies
- 0 likes
Charged Twice!
I applied for my student discount and still had to upload my suppourting document. I accidentally closed the browser and reopened and logged onto Spotify. I had to put my details in again to get to the document supmission page, I was then charged $7....
- I applied for my student discount and still had to upload my suppourting document. I accidentally closed the browser and reopened and logged onto Spotify. I had to put my details in again to get to t...
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- Spotify Star
- 250 Views
- 1 replies
- 0 likes
- 250 Views
- 1 replies
- 0 likes
Superuser Contribution No me deja cambiar mi pais
Actualice mi cuenta a familiar premium, no me esta dejando entrar y me pide que actualice mi pais, que esta puesto brasil. Que es en donde estoy, pero no me desplega la parte para cambiar.
- Actualice mi cuenta a familiar premium, no me esta dejando entrar y me pide que actualice mi pais, que esta puesto brasil. Que es en donde estoy, pero no me desplega la parte para cambiar.
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- Spotify Legend
- 724 Views
- 1 replies
- 0 likes
- 724 Views
- 1 replies
- 0 likes
Solved!! Enter valid postal code
I'm trying to sign up for the premium service and I enter all my details but it will not change my county or give me the option to.
- I'm trying to sign up for the premium service and I enter all my details but it will not change my county or give me the option to.
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- Community Legend
- 30764 Views
- 3 replies
- 0 likes
- 30764 Views
- 3 replies
- 0 likes
Superuser Contribution Subscribtion
Can I please know why I have been charged €6.99 and have never been notified if I wanted to extend my subscription? I hardly even used it the first 3 months!
- Can I please know why I have been charged €6.99 and have never been notified if I wanted to extend my subscription? I hardly even used it the first 3 months!
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- Roadie
- 287 Views
- 1 replies
- 0 likes
- 287 Views
- 1 replies
- 0 likes
problem with payment? also switching to student discount
Hi, As i don't seem to be able to find an email adress or contact form to solve this issue, i'll give this a go... I wanted to switch my premium account to student discount, as that has been released in my county. However when logging in i got the me...
- Hi, As i don't seem to be able to find an email adress or contact form to solve this issue, i'll give this a go... I wanted to switch my premium account to student discount, as ...
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- Community Legend
- 197 Views
- 1 replies
- 0 likes
- 197 Views
- 1 replies
- 0 likes
How to contact Spotify to rectify the fact that I was charged 3 times
HiI'm trying to contact Spotify to request that they rectify the issue that they charged me 3 times. The payment screen kept telling me that the purchase had failed, and assured me that no charges had been incurred. But my bank statement shows 3 equa...
- Hi I'm trying to contact Spotify to request that they rectify the issue that they charged me 3 times. The payment screen kept telling me that the purchase had failed, and assured me that no charges ...
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- Community Legend
- 356 Views
- 3 replies
- 0 likes
- 356 Views
- 3 replies
- 0 likes
Problems with payment and subscriptions
Hi,Last week I got myself a Spotify premium subscription. Right after that the costs of that (€9,99) was written off my bank account. One day later another amount (€14,99) was written off my bank account. When I checked my account and subscriptions o...
- Hi, Last week I got myself a Spotify premium subscription. Right after that the costs of that (€9,99) was written off my bank account. One day later another amount (€14,99) was written off m...
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- Community Legend
- 196 Views
- 1 replies
- 0 likes
- 196 Views
- 1 replies
- 0 likes
Pas moyen de me mettre en version premium
BonjourJ'ai bien telecharge une carte prépayée pour la version premium mais mon compte reste en version gratuite.Que faire ?
- Bonjour J'ai bien telecharge une carte prépayée pour la version premium mais mon compte reste en version gratuite. Que faire ?
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- Community Legend
- 146 Views
- 1 replies
- 0 likes
- 146 Views
- 1 replies
- 0 likes
Solved!! Upgraded to Family from Premium. Want to make sure my Premium account is closed.
I joined my parents family plan from my Premium. I did the transfer as per the instructions however I want to make sure that I stop getting charged for Spotify Premium. Is there a way to confirm this? (I haven't been charged yet, just want to be proa...
- I joined my parents family plan from my Premium. I did the transfer as per the instructions however I want to make sure that I stop getting charged for Spotify Premium. Is there a way to confirm this...
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- Community Legend
- 281 Views
- 3 replies
- 0 likes
- 281 Views
- 3 replies
- 0 likes
Spotify premium trial
I pretend to sign spotify premium with student discount, i'm wondering if this option have the one month free charge trial?
- I pretend to sign spotify premium with student discount, i'm wondering if this option have the one month free charge trial?
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- Community Legend
- 252 Views
- 1 replies
- 0 likes
- 252 Views
- 1 replies
- 0 likes
Spotify charged R$10,00 for my signature of student discount
I'm from Brazil and I have signed the student discount yesterday. But it was charged from my credit card R$ 10,00 and I don't know why.Does anyone know what is this? Will I have my money back?Tks
- I'm from Brazil and I have signed the student discount yesterday. But it was charged from my credit card R$ 10,00 and I don't know why. Does anyone know what is this? Will I have my money back? T...
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- Community Legend
- 270 Views
- 5 replies
- 0 likes
- 270 Views
- 5 replies
- 0 likes
Spotify stopped working
So I signed up for Spotify for the free trial, got charged 9.99 for one month. Then it went back to like I was on the free trial? And I can't sign back up for it. What do I do?
- So I signed up for Spotify for the free trial, got charged 9.99 for one month. Then it went back to like I was on the free trial? And I can't sign back up for it. What do I do?
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- Community Legend
- 173 Views
- 1 replies
- 0 likes
- 173 Views
- 1 replies
- 0 likes
SPOTIFY PHONE BILL
I have a spotify account linked to my phone bill that I need to cancel as I am unable to afford it. However, my big issue is that I can't remember any of the details I used for the spotify account that is linked. I am able to provide the service prov...
- I have a spotify account linked to my phone bill that I need to cancel as I am unable to afford it. However, my big issue is that I can't remember any of the details I used for the spotify account th...
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- Community Legend
- 137 Views
- 1 replies
- 0 likes
- 137 Views
- 1 replies
- 0 likes
Subscription payment for FAMILY
Receipt for order 498764607148079-1Date27 March, 2017Order number498764607148079-1Payment methodCard (#### #### #### 8619)RetailerSpotify ABVAT numberSE556703748501VAT 0%0Total₱129 My next payment should be on April 27, now i'm receiving below info. ...
- Receipt for order 498764607148079-1 Date 27 March, 2017 Order number 498764607148079-1 Payment method Card (#### #### #### 8619) Retailer Spotify AB VAT number SE556703748501 V...
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- Spotify Star
- 315 Views
- 1 replies
- 0 likes
- 315 Views
- 1 replies
- 0 likes