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Please see below the most popular frequently asked questions.

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Please see below the current ongoing issues which are under investigation.

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Subscriptions

Ask here for help with Premium, payments and trials.

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Forum Posts

Solved!! Duo/Family plan upgrade campaign issue

I am an existing Duo customer, and this evening I got an email from Spotify saying : “ Try Family for the next 2 months (at no extra cost) and go from 2 to 3 or more Premium accounts under one plan.”When I select to accept the offer and upgrade to Fa...

  • Music Fan
  • FenrisulvKK
  • Visitor
  • 14870 Views
  • 27 replies
  • 2 likes
  • 14870 Views
  • 27 replies
  • 2 likes

Can't change payment from PayPal

I was early on Spotify and got Spotify for Student discount but it expired and I jumped to regular premium. I was paying through PayPal but I am canceling that account and I want to change to a regular credit card. Every time I try to update my payme...

  • Newbie
  • I was early on Spotify and got Spotify for Student discount but it expired and I jumped to regular premium. I was paying through PayPal but I am canceling that account and I want to change to a regul...
  • osornios
  • Spotify Star
  • 2039 Views
  • 1 replies
  • 0 likes
  • 2039 Views
  • 1 replies
  • 0 likes

Payment Rejected at all times

I have been using Spotify for a year (or even a longer time). Recently I canceled all my credit cards because I lost my wallet. Since the credit card for the subscription payment was canceled, I was required to enter information for a new card. Howev...

  • Newbie
  • I have been using Spotify for a year (or even a longer time). Recently I canceled all my credit cards because I lost my wallet. Since the credit card for the subscription payment was canceled, I was ...
  • Robert_W
  • Community Legend
  • 309 Views
  • 1 replies
  • 0 likes
  • 309 Views
  • 1 replies
  • 0 likes

No email warning when student discount ends and price goes up

I'm feeling quite short changed that there's no notification email to let you know when your year of student discount ends and you need to renew it or start being charged the full rate. I've spent a couple of months being charged the full rate when I...

  • Newbie
  • I'm feeling quite short changed that there's no notification email to let you know when your year of student discount ends and you need to renew it or start being charged the full rate. I've spe...
  • Robert_W
  • Community Legend
  • 196 Views
  • 1 replies
  • 0 likes
  • 196 Views
  • 1 replies
  • 0 likes

Trying to cancel premium that was originally taken out via playstation.

Hi, I am trying to cancel my premium subscription that was started via playsation years ago so that I can then upgrade to the family premium. It won't let me cancel by logging into spotify on my computer and directs me to cancel via playstation music...

  • Newbie
  • Hi, I am trying to cancel my premium subscription that was started via playsation years ago so that I can then upgrade to the family premium.  It won't let me cancel by logging into spotify on m...
  • Maxim
  • Spotify Star
  • 214 Views
  • 1 replies
  • 0 likes
  • 214 Views
  • 1 replies
  • 0 likes

Issues With Spotify Premium

I'm paying for spotify premium, but when I log into the app it's saying my subscription is free. When I check it online it has my payment information & says my subscription is premium. How do I get the app to recognize my premium subscription?

  • Casual Listener
  • I'm paying for spotify premium, but when I log into the app it's saying my subscription is free. When I check it online it has my payment information & says my subscription is premium. How do I g...
  • freddiehawes
  • Roadie
  • 345 Views
  • 6 replies
  • 0 likes
  • 345 Views
  • 6 replies
  • 0 likes

Can't access premium subscription on iphone

I just signed up for Premium and it looks ok on a computer but the app on my iphone won't recognize me as premium, I've tried logging in/loggin out and re-installing the app. Thanks!

  • Newbie
  • I just signed up for Premium and it looks ok on a computer but the app on my iphone won't recognize me as premium, I've tried logging in/loggin out and re-installing the app. Thanks!
  • freddiehawes
  • Roadie
  • 267 Views
  • 3 replies
  • 0 likes
  • 267 Views
  • 3 replies
  • 0 likes

Error de subcuentas en el plan familiar

Quisiera me pudieran ayudar, se supone que el plan familiar de te ofrece hasrta 6 cuentas premiun la del propietario y cinco subcuentas, les comento que antes si tenia mis cinco subcuentas ahora solo tengo cuatro.

  • Newbie
  • Quisiera me pudieran ayudar, se supone que el plan familiar de te ofrece hasrta 6 cuentas premiun la del propietario y cinco subcuentas, les comento que antes si tenia mis cinco subcuentas ahora solo...
  • OptimuzKrice
  • Roadie
  • 269 Views
  • 1 replies
  • 0 likes
  • 269 Views
  • 1 replies
  • 0 likes

Can't cancel my free Trial!

I've been trying to cancel my free trial but the information given on the "Payment Help" page to go to your Subscription tab and "Change or Cancel" your subscription is incorrect. The only thing on this tab is a button to start my free trial which I'...

  • Regular
  • I've been trying to cancel my free trial but the information given on the "Payment Help" page to go to your Subscription tab and "Change or Cancel" your subscription is incorrect. The only thing on t...
  • jnorris170
  • Community Legend
  • 774 Views
  • 16 replies
  • 0 likes
  • 774 Views
  • 16 replies
  • 0 likes

Trying to add girlfriend do family account

Hello, i´ve just moved in with my girlfriend. I´m trying to add her to my family account, but the system says that the addresses doesn´t match. What do I do?

  • Newbie
  • Hello, i´ve just moved in with my girlfriend. I´m trying to add her to my family account, but the system says that the addresses doesn´t match. What do I do?  
  • Jon_UK
  • Roadie
  • 558 Views
  • 1 replies
  • 0 likes
  • 558 Views
  • 1 replies
  • 0 likes

Spotify doesn't allow me to join Premium for Family Plan

I pay for the family plan for me and my friends, we live all together, but they can get in, it shows a message that you couldnt confirm that we live in the same adress.

  • Casual Listener
  • I pay for the family plan for me and my friends, we live all together, but they can get in, it shows a message that you couldnt confirm that we live in the same adress.
  • Methos0808
  • Newbie
  • 196 Views
  • 1 replies
  • 1 likes
  • 196 Views
  • 1 replies
  • 1 likes

Solved!! Test Premium change to Family

Hi there, today I started the 30 day period premium testing. - Is it possible to change this into an family account for testing? Would like to see how sharing with my family works e.g. Thanks in advance!Thor

  • Casual Listener
  • Hi there,   today I started the 30 day period premium testing.  - Is it possible to change this into an family account for testing?   Would like to see how sharing with my family w...
  • OptimuzKrice
  • Roadie
  • 324 Views
  • 3 replies
  • 0 likes
  • 324 Views
  • 3 replies
  • 0 likes

Solved!! Charged for student discount twice

I tried to get a student discount on spotify. Got charged twice without confirming that I am a student and now I don't have premium at all.

  • Newbie
  • I tried to get a student discount on spotify. Got charged twice without confirming that I am a student and now I don't have premium at all.
  • Maxim
  • Spotify Star
  • 281 Views
  • 3 replies
  • 0 likes
  • 281 Views
  • 3 replies
  • 0 likes

trying to change country and payment details for my premium account and can't do it

I have a premium account and just got an email saying that I have to revise my payment methods. I'm no longer living in Brasil and I'm trying to change my payment method and country, I follow all instructions found on the website and still coud not d...

  • Newbie
  • I have a premium account and just got an email saying that I have to revise my payment methods. I'm no longer living in Brasil and I'm trying to change my payment method and country, I follow all ins...
  • David_09
  • Roadie
  • 193 Views
  • 1 replies
  • 1 likes
  • 193 Views
  • 1 replies
  • 1 likes

Problem with payment

I'm paying for premium, i want to cancel it, but i dont know in wich of my accounts i have this suscription. I want to cancel it because i have economic problems.

  • Newbie
  • I'm paying for premium, i want to cancel it, but i dont know in wich of my accounts i have this suscription. I want to cancel it because i have economic problems.
  • Tom
  • Community Legend
  • 152 Views
  • 1 replies
  • 0 likes
  • 152 Views
  • 1 replies
  • 0 likes

No puedo hacerme premium problema con spotify

No puedo contratar Spotify premium, ya lo intenté con varias tarjetas y sigue apareciendo:Ups, parece que tu tarjeta o proveedor de pago están teniendo un mal día. No te preocupes, no se ha cargado ningún pago. Inténtalo de nuevo o usa otro método de...

  • Casual Listener
  • No puedo contratar Spotify premium, ya lo intenté con varias tarjetas y sigue apareciendo: Ups, parece que tu tarjeta o proveedor de pago están teniendo un mal día. No te preocupes, no se ha cargado...
  • OptimuzKrice
  • Roadie
  • 201 Views
  • 1 replies
  • 0 likes
  • 201 Views
  • 1 replies
  • 0 likes

Solved!! Partify / Spotify Party Mode

Hi everybody,I'd like to know if, as a private event organiser, I can use Spotify from my desktop do play music for an audience (40-50 people). The fact is that I won't have every music people would love to listen, and I wondered if I could config my...

  • Casual Listener
  • Hi everybody, I'd like to know if, as a private event organiser, I can use Spotify from my desktop do play music for an audience (40-50 people).   The fact is that I won't have every music pe...
  • ThierryE
  • Casual Listener
  • 2560 Views
  • 4 replies
  • 1 likes
  • 2560 Views
  • 4 replies
  • 1 likes

Charged for student and regular premium

Hello, I was trying to get a student discount but then realised that I'm not a student yet (as in my country student includes people who go to school aswell), after that I have purchased regular Spotify premium, and got charged for both without even ...

  • Casual Listener
  • Hello, I was trying to get a student discount but then realised that I'm not a student yet (as in my country student includes people who go to school aswell), after that I have purchased regular Spot...
  • Maxim
  • Spotify Star
  • 186 Views
  • 3 replies
  • 0 likes
  • 186 Views
  • 3 replies
  • 0 likes

Free to Premium

Ich will von Spotify free auf premium wechseln. Es funktioniert aber nicht

  • Newbie
  • Ich will von Spotify free auf premium wechseln. Es funktioniert aber nicht
  • Maxim
  • Spotify Star
  • 180 Views
  • 1 replies
  • 0 likes
  • 180 Views
  • 1 replies
  • 0 likes

Solved!! Restore my family subscrition without loosing playlist

Hi. I stopped my subscription before I realized that I actually had a subscription for my family. It is still active until 20/5. I want to restore my subscription AS IS, with all members and playlists unchanged. If I start a new subscription, will my...

  • Casual Listener
  • Hi. I stopped my subscription before I realized that I actually had a subscription for my family. It is still active until 20/5. I want to restore my subscription AS IS, with all members and playlist...
  • karma2burn
  • Casual Listener
  • 296 Views
  • 2 replies
  • 0 likes
  • 296 Views
  • 2 replies
  • 0 likes