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Solved!! Duo/Family plan upgrade campaign issue

I am an existing Duo customer, and this evening I got an email from Spotify saying : “ Try Family for the next 2 months (at no extra cost) and go from 2 to 3 or more Premium accounts under one plan.”When I select to accept the offer and upgrade to Fa...

  • Music Fan
  • Susan_GP
  • Moderator
  • 5981 Views
  • 23 replies
  • 2 likes
  • 5981 Views
  • 23 replies
  • 2 likes

Solved!! Salir de una cuenta familiar

Que debo de hacer para salir de un paquete familiar que quedó inactivo

  • Newbie
  • Que debo de hacer para salir de un paquete familiar que quedó inactivo
  • arturosaurio
  • Casual Listener
  • 36717 Views
  • 1 replies
  • 0 likes
  • 36717 Views
  • 1 replies
  • 0 likes

Invoices

Hi! I need invoices for my subscription, and I got them last year, but now it only shows 0,00€ on the invoices and I can't access them...Did that happened to anyone else? Thanks Mary

  • Newbie
  • Hi! I need invoices for my subscription, and I got them last year, but now it only shows 0,00€ on the invoices and I can't access them... Did that happened to anyone else?   Thanks   M...
  • KatesHere
  • Community Legend
  • 606 Views
  • 1 replies
  • 0 likes
  • 606 Views
  • 1 replies
  • 0 likes

Hola ayuda porfa

Hola, me he creado una cuenta con un correo inventado y me hice premium por tres meses 99 centimos. Y luego ya 10 euros al mes. El problema es que hoy acaban los tres meses y me quiero quitar, pero por error cerre sesion y ahora no me se el correo ( ...

  • Newbie
  • Hola, me he creado una cuenta con un correo inventado y me hice premium por tres meses 99 centimos. Y luego ya 10 euros al mes. El problema es que hoy acaban los tres meses y me quiero quitar, pero p...
  • vaniar
  • Newbie
  • 1245 Views
  • 1 replies
  • 1 likes
  • 1245 Views
  • 1 replies
  • 1 likes

Spotify charged my card twice

Spotify charged my card twice this month. Once on the 12 and once on the 28th. I thought it was only charged once a month. Can anyone help? I'd like to know why it did this and it needs to be fixed.

  • Newbie
  • Spotify charged my card twice this month. Once on the 12 and once on the 28th. I thought it was only charged once a month. Can anyone help? I'd like to know why it did this and it needs to be fixed.
  • Jacob
  • Community Legend
  • 1431 Views
  • 1 replies
  • 0 likes
  • 1431 Views
  • 1 replies
  • 0 likes

Solved!! Debt

A few week ago i needed some money and I decided to reverse 2 spotify premium payments. So basically i 'borrowed' 20 euro. After a short time i could not log in with my facebook account and of course i cant listen to music any more. I Understand its ...

  • Newbie
  • A few week ago i needed some money and I decided to reverse 2 spotify premium payments. So basically i 'borrowed' 20 euro. After a short time i could not log in with my facebook account and of course...
  • Jacob
  • Community Legend
  • 728 Views
  • 1 replies
  • 0 likes
  • 728 Views
  • 1 replies
  • 0 likes

Superuser Contribution Gift subscription

I am a Spotify subscriber and just received a 12 month gift which I have activated - how can I be sure to no longer be charged and take advantage of the gift until it expires? Thanks-

  • Newbie
  • I am a Spotify subscriber and just received a 12 month gift which I have activated - how can I be sure to no longer be charged and take advantage of the gift until it expires? Thanks-
  • Julian
  • Moderator
  • 362 Views
  • 1 replies
  • 0 likes
  • 362 Views
  • 1 replies
  • 0 likes

Hola Tengo Un Problema Con La Suscripcion

Hola mi problema es que compre el Pack De 60 Dias PremiumHazta el dia de ayer no tuve ningun problema pero a eso de las 7 o 8 Am Horario Estado De Mexico se bloqueo mi cuenta y la active de nuevo y al momento de entrar ya no tenia mi suscripcion me p...

  • Casual Listener
  • Hola mi problema es que compre el Pack De 60 Dias Premium Hazta el dia de ayer no tuve ningun problema pero a eso de las 7 o 8 Am Horario Estado De Mexico se bloqueo mi cuenta y la active de nuevo y...
  • OficialGames28
  • Casual Listener
  • 1774 Views
  • 4 replies
  • 0 likes
  • 1774 Views
  • 4 replies
  • 0 likes

Charged full price after subscription cancellation

Hi, I used the spotify trial and loved it, was going to apply for a student account once it had finished. However, the first month after it finished, it charged me full price £9.99 which is my own fault, so i cancelled it on the 27th march so that i ...

  • Newbie
  • Hi,  I used the spotify trial and loved it, was going to apply for a student account once it had finished. However, the first month after it finished, it charged me full price £9.99 which is my...
  • Robert_W
  • Community Legend
  • 585 Views
  • 1 replies
  • 0 likes
  • 585 Views
  • 1 replies
  • 0 likes

Solved!! My wife and I both have Spotify Premium Accounts and recently upgraded to Spotify Family

I am concerned because we were both charged 9.99 this month for our accounts in the month of March and then we signed up for the family account and were charged an additional 14.99 for a total of approximately $35.00. I would like a credit for both t...

  • Newbie
  • I am concerned because we were both charged 9.99 this month for our accounts in the month of March and then we signed up for the family account and were charged an additional 14.99 for a total of app...
  • Robert_W
  • Community Legend
  • 904 Views
  • 1 replies
  • 0 likes
  • issues with billing
  • 904 Views
  • 1 replies
  • 0 likes

Trying to get premium

Every time I put my visa card in its all fine until I put the expiration date it doesn't say that I put the info in when its clearly there I really need help

  • Newbie
  • Every time I put my visa card in its all fine until I put the expiration date it doesn't say that I put the info in when its clearly there I really need help
  • Robert_W
  • Community Legend
  • 728 Views
  • 1 replies
  • 0 likes
  • 728 Views
  • 1 replies
  • 0 likes

How did Spotify know my new card information

I recently changed debit cards. My card details on spotify were automatically updated with my new card information. How did Spotify know my card details?

  • Casual Listener
  • I recently changed debit cards. My card details on  spotify were automatically updated with my new card information. How did Spotify know my card details? 
  • allyosban
  • Casual Listener
  • 498 Views
  • 1 replies
  • 0 likes
  • 498 Views
  • 1 replies
  • 0 likes

Premium to family

I currently have a premium account and was looking to change to a family account, would I pay the diffence in the subsciption fee initially or would I have to pay another £14.99 on top of the £9.99 I have just paid?

  • Newbie
  • I currently have a premium account and was looking to change to a family account, would I pay the diffence in the subsciption fee initially or would I have to pay another £14.99 on top of the £9.99 I...
  • Nico
  • Community Legend
  • 318 Views
  • 1 replies
  • 0 likes
  • 318 Views
  • 1 replies
  • 0 likes

The premium account is not working

I have subscribed the premium account and have received confirmation from my credit card company with the payment​. However, I still listen to the ads and it seems like it hasn't been paid or subscribed. I've already tried to log out and then in. Not...

  • Newbie
  • I have subscribed the premium account and have received confirmation from my credit card company with the payment​. However, I still listen to the ads and it seems like it hasn't been paid or subscri...
  • PilotAC
  • Community Legend
  • 338 Views
  • 1 replies
  • 0 likes
  • 338 Views
  • 1 replies
  • 0 likes

datos de cuenta premium

Tenia una cuenta gratis, la converti en premium con plan familiar, y por algun error en la direccion me saco de la cuenta premium y ya ni siquiera con invitacion puedo regresar !!!

  • Newbie
  • Tenia una cuenta gratis, la converti en premium con plan familiar, y por algun error en la direccion me saco de la cuenta premium y ya ni siquiera con invitacion puedo regresar !!!  
  • OviiiOne
  • Community Legend
  • 422 Views
  • 1 replies
  • 0 likes
  • 422 Views
  • 1 replies
  • 0 likes

Spotify premium isnt working

I just signed up for a 30 day trial but my account still says free and then i clicked go premium and it wanted me to sign up for a 7 day trial what is going on?

  • Newbie
  • I just signed up for a 30 day trial but my account still says free and then i clicked go premium and it wanted me to sign up for a 7 day trial what is going on?
  • Maxim
  • Spotify Star
  • 351 Views
  • 1 replies
  • 0 likes
  • 351 Views
  • 1 replies
  • 0 likes

Account Hacked and Changed to Family Premium, Mischarged, Loss of Student Discount

I was reviewing my credit statements and saw that Spotify charged my account $15 for a family account, a change that was not authorized by me. When I look through my account information regarding the family account, five names of people whom I have n...

  • Newbie
  • I was reviewing my credit statements and saw that Spotify charged my account $15 for a family account, a change that was not authorized by me. When I look through my account information regarding the...
  • Maxim
  • Spotify Star
  • 587 Views
  • 1 replies
  • 0 likes
  • 587 Views
  • 1 replies
  • 0 likes

Estou com problemas em cancelar a minha conta, não consigo achar?

Tenho uma conta que foi desativada, não tenho mais os dados da conta, sendo a cobrança continua vindo no meu cartão, então gostaria de cancelar e ser ressarcido das cobranças indevidas.Peço e aguardo soluçao.

  • Newbie
  • Tenho uma conta que foi desativada, não tenho mais os dados da conta, sendo a cobrança continua vindo no meu cartão, então gostaria de cancelar e ser ressarcido das cobranças indevidas. Peço e aguar...
  • 867 Views
  • 0 replies
  • 0 likes
  • 867 Views
  • 0 replies
  • 0 likes

Re: Spotify Premium Question

Why have i buy Spotify premium since 4 month and i can't use it , i have paid and i can't use spotify premium , why ?

  • Casual Listener
  • Why have i buy Spotify premium since 4 month and i can't use it , i have paid and i can't use spotify premium , why ?
  • Iroko
  • Casual Listener
  • 410 Views
  • 2 replies
  • 0 likes
  • 410 Views
  • 2 replies
  • 0 likes