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Please see below the current ongoing issues which are under investigation.

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Subscriptions

Ask here for help with Premium, payments and trials.

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Forum Posts

Solved!! Duo/Family plan upgrade campaign issue

I am an existing Duo customer, and this evening I got an email from Spotify saying : “ Try Family for the next 2 months (at no extra cost) and go from 2 to 3 or more Premium accounts under one plan.”When I select to accept the offer and upgrade to Fa...

  • Music Fan
  • FenrisulvKK
  • Visitor
  • 15664 Views
  • 27 replies
  • 3 likes
  • 15664 Views
  • 27 replies
  • 3 likes

Superuser Contribution Spotify Universitarios

Hola, hice el pago y me llegó el correo de confirmación.Al darle click para continuar la compra me dice que la página no existe.¿Qué puedo hacer?Gracias.

  • Newbie
  • Hola, hice el pago y me llegó el correo de confirmación. Al darle click para continuar la compra me dice que la página no existe. ¿Qué puedo hacer? Gracias.
  • ZullyB
  • Roadie
  • 204 Views
  • 1 replies
  • 0 likes
  • 204 Views
  • 1 replies
  • 0 likes

Gift card

Inseri um gift card, foi aceite mas mesmo assim continuo com conta free, se for as definições de conta no site mostra que o meu premium acaba dia 1/6/17.

  • Casual Listener
  • Inseri um gift card, foi aceite mas mesmo assim continuo com conta free, se for as definições de conta no site mostra que o meu premium acaba dia 1/6/17.
  • martimbeles
  • Casual Listener
  • 199 Views
  • 1 replies
  • 0 likes
  • 199 Views
  • 1 replies
  • 0 likes

Student Premium

Hello there. I tried to get spotify students twice yesterday but later cancelled due to some problems. But the card has been withdrawn two times. What should I do?

  • Visitor
  • Hello there. I tried to get spotify students twice yesterday but later cancelled due to some problems. But the card has been withdrawn two times. What should I do?
  • Maxim
  • Spotify Star
  • 195 Views
  • 1 replies
  • 0 likes
  • 195 Views
  • 1 replies
  • 0 likes

Being charged 9.99EUR but still not getting the Premium mode

Hi everybody, It is the second month in a row I get charged on my card 9.99EUR and I cant upgrade my account. I am basically paying to stay on the Free music mode. When I try to upgrade to the Premium they ask me again the data of the card to pay aga...

  • Newbie
  • Hi everybody,   It is the second month in a row I get charged on my card 9.99EUR and I cant upgrade my account. I am basically paying to stay on the Free music mode. When I try to upgrade to t...
  • Tom
  • Community Legend
  • 225 Views
  • 1 replies
  • 0 likes
  • 225 Views
  • 1 replies
  • 0 likes

Solved!! How can I complain directly to spotify staff about bad premium service?

I´ve been paying my Premium account for 3 months now and I still have to download ALL my music (almost getting to 3000) in order to listen offline... I don´t have wi-fi all the time, and it´s ridiculous that every 2 or so days I have to make this, wh...

  • Casual Listener
  • I´ve been paying my Premium account for 3 months now and I still have to download ALL my music (almost getting to 3000) in order to listen offline... I don´t have wi-fi all the time, and it´s ridicul...
  • SpotMonte
  • Casual Listener
  • 594 Views
  • 2 replies
  • 0 likes
  • 594 Views
  • 2 replies
  • 0 likes

Pagamento não efetuado

Fiz o pagamento no cartão de crédito, A compra do pacote Premium foi aprovada e agora estão notificando que não houve pagamento.Eu recebi uma msg da operadora do cartão informando q foi pago o valor de 10 dólaresO que devo fazer?

  • Newbie
  • Fiz o pagamento no cartão de crédito, A compra do pacote Premium foi aprovada e agora estão notificando que não houve pagamento. Eu recebi uma msg da operadora do cartão informando q foi pago o valo...
  • Bittencourt
  • Spotify Star
  • 198 Views
  • 1 replies
  • 0 likes
  • 198 Views
  • 1 replies
  • 0 likes

Spotify premium KPN

Mijn moeder heeft een paar maanden terug KPN met spotify premium en heeft een account daarvoor gemaakt maar is het mogelijk als ik dan premium op mijn account kan krijgen?

  • Newbie
  • Mijn moeder heeft een paar maanden terug KPN met spotify premium en heeft een account daarvoor gemaakt maar is het mogelijk als ik dan premium op mijn account kan krijgen?
  • Hubo
  • Community Legend
  • 257 Views
  • 1 replies
  • 0 likes
  • 257 Views
  • 1 replies
  • 0 likes

still asking to upgrade to premium

Hey, I've just got a new handset from Vodafone and when I've logged into Spotify they are asking for me to upgrade to premium even though I had it on another device! I rang Vodafone and they said to contact Spotify to deactivate my other phone! How d...

  • Newbie
  • Hey, I've just got a new handset from Vodafone and when I've logged into Spotify they are asking for me to upgrade to premium even though I had it on another device! I rang Vodafone and they said to ...
  • Maxim
  • Spotify Star
  • 277 Views
  • 1 replies
  • 0 likes
  • 277 Views
  • 1 replies
  • 0 likes

You have to download the songs again

Whenever my subscription expires, my songs always got undownloaded so i have to download all of them after I renew my subscription. Why is it like that? I mean it can be just unplayable whenever my subscription expires and I can play it again with al...

  • Newbie
  • Whenever my subscription expires, my songs always got undownloaded so i have to download all of them after I renew my subscription. Why is it like that? I mean it can be just unplayable whenever my s...
  • Maxim
  • Spotify Star
  • 158 Views
  • 1 replies
  • 0 likes
  • 158 Views
  • 1 replies
  • 0 likes

Only use Spotify abroad for 14 days

I am using Spotify in India and will be here for 2 months. I am getting an error when I log in that I can only use Spotify abroad for 14 days. If I buy Spotify premium will I then be able to get spotify again? I don't want to sign up for premium and ...

  • Newbie
  • I am using Spotify in India and will be here for 2 months.  I am getting an error when I log in that I can only use Spotify abroad for 14 days.  If I buy Spotify premium will I then be able...
  • Maxim
  • Spotify Star
  • 165 Views
  • 1 replies
  • 0 likes
  • 165 Views
  • 1 replies
  • 0 likes

Refund

I paid for the student and premium account. How can I cancel one and get my money back!?

  • Newbie
  • I paid for the student and premium account. How can I cancel one and get my money back!?
  • Janethstyles
  • Newbie
  • 204 Views
  • 2 replies
  • 0 likes
  • 204 Views
  • 2 replies
  • 0 likes

Discount for High school students

I verified that I am a student through UniDays and money was taken out of my bank account for student discount payment but I still do not have premium and am currently on free trial. I tried to get the discount again but wont let me through unidays i...

  • Casual Listener
  • I verified that I am a student through UniDays and money was taken out of my bank account for student discount payment but I still do not have premium and am currently on free trial. I tried to get t...
  • Jacob
  • Community Legend
  • 146 Views
  • 1 replies
  • 0 likes
  • 146 Views
  • 1 replies
  • 0 likes

I can't get premium even have pay

A few days ago I had pay the premium account on one of payment method to pay premium account in Indonesia. But, I cant using my premium features like can't skip song and others. Is it real? Please check my account subscription to see my account. Than...

  • Newbie
  • A few days ago I had pay the premium account on one of payment method to pay premium account in Indonesia. But, I cant using my premium features like can't skip song and others. Is it real? Please ch...
  • OptimuzKrice
  • Roadie
  • 179 Views
  • 1 replies
  • 0 likes
  • 179 Views
  • 1 replies
  • 0 likes

Family subscription and Headspace

I currently have the 3 month trial for Headspace and Premium, after the trials I will be charged 150DKK. I want to buy the Family Premium to share with my family, which costs 150DKK as well, but I'm assuming that's including my Premium account, so I'...

  • Newbie
  • I currently have the 3 month trial for Headspace and Premium, after the trials I will be charged 150DKK. I want to buy the Family Premium to share with my family, which costs 150DKK as well, but I'm ...
  • osornios
  • Spotify Star
  • 2246 Views
  • 1 replies
  • 0 likes
  • 2246 Views
  • 1 replies
  • 0 likes

Me han cobrado a través de una oferta de un mes gratis

Me han cobrado 9,99 euros subscribiéndome a Premium a través de un anuncio en Instagram de un mes gratis. Por favor ayuda!

  • Newbie
  • Me han cobrado 9,99 euros subscribiéndome a Premium a través de un anuncio en Instagram de un mes gratis. Por favor ayuda!
  • osornios
  • Spotify Star
  • 213 Views
  • 1 replies
  • 0 likes
  • 213 Views
  • 1 replies
  • 0 likes

I have paid three times

Hello, I subscriped spotify for students 2 weeks ago, but I have charged 3 times instead of 1, I wrote here immediately after it happened and someone contacted me and said "your bank will see we didn't get that money and it will return you in a few d...

  • Casual Listener
  • Hello, I subscriped spotify for students 2 weeks ago, but I have charged 3 times instead of 1, I wrote here immediately after it happened and someone contacted me and said "your bank will see we didn...
  • osornios
  • Spotify Star
  • 211 Views
  • 1 replies
  • 0 likes
  • 211 Views
  • 1 replies
  • 0 likes

Bought the wrong subscription

I just bought the subscription that cost 99crowns But then realised it was the wrong subscription. I then changed to the family subscription. Did i pay twice or?

  • Newbie
  • I just bought the subscription that cost 99crowns But then realised it was the wrong subscription. I then changed to the family subscription. Did i pay twice or?
  • osornios
  • Spotify Star
  • 196 Views
  • 1 replies
  • 0 likes
  • 196 Views
  • 1 replies
  • 0 likes

Solved!! Changing Payment Method to Former Student Plan

Hi, I used to be a student and was on the Student Plan. Now, I'm no longer a student and recently paid $9.99 for the Premium Plan. I want to change the card I'm billed to, and when I go to change the payment method, it also wants me to Verify My Scho...

  • Newbie
  • Hi, I used to be a student and was on the Student Plan. Now, I'm no longer a student and recently paid $9.99 for the Premium Plan. I want to change the card I'm billed to, and when I go to change the...
  • osornios
  • Spotify Star
  • 273 Views
  • 1 replies
  • 0 likes
  • 273 Views
  • 1 replies
  • 0 likes

Multiple payments and no su scription

I signed up for the premium trial with a prepaid visa. There was no money on it at the time the trial ran out. It took multiple payments off my visa although there was no money and when I put $20 on my Visa it took it all and still didn't provide ser...

  • Newbie
  • I signed up for the premium trial with a prepaid visa. There was no money on it at the time the trial ran out. It took multiple payments off my visa although there was no money and when I put $20 on ...
  • osornios
  • Spotify Star
  • 181 Views
  • 1 replies
  • 0 likes
  • 181 Views
  • 1 replies
  • 0 likes