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Solved!! Duo/Family plan upgrade campaign issue

I am an existing Duo customer, and this evening I got an email from Spotify saying : “ Try Family for the next 2 months (at no extra cost) and go from 2 to 3 or more Premium accounts under one plan.”When I select to accept the offer and upgrade to Fa...

  • Music Fan
  • Susan_GP
  • Moderator
  • 6661 Views
  • 23 replies
  • 2 likes
  • 6661 Views
  • 23 replies
  • 2 likes

Premium en pausa, Tu último pago no pasó.

Hola, hace un mes que me aparece el mensaje Premium en pausa, Tu último pago no pasó. El pago lo tengo por débito automático, hablé con la compañía de la tarjeta de crédito y me informaron que si el pago no se procesó es porque Spotify debe autorizar...

  • Newbie
  • Hola, hace un mes que me aparece el mensaje Premium en pausa, Tu último pago no pasó. El pago lo tengo por débito automático, hablé con la compañía de la tarjeta de crédito y me informaron que si el ...
  • osornios
  • Spotify Star
  • 3796 Views
  • 1 replies
  • 1 likes
  • 3796 Views
  • 1 replies
  • 1 likes

Premium subscription has stopped working

My Spotify subscription is paid for through my Vodafone contract but has suddenly stopped working? I have contacted vodaphone and they have advised me that everything is in order and that Spotify is still linked to my account on their system. Please ...

  • Newbie
  • My Spotify subscription is paid for through my Vodafone contract but has suddenly stopped working? I have contacted vodaphone and they have advised me that everything is in order and that Spotify is ...
  • osornios
  • Spotify Star
  • 417 Views
  • 1 replies
  • 0 likes
  • 417 Views
  • 1 replies
  • 0 likes

Superuser Contribution me aparece cuanta gratis y tenia premium

Hola! Quisiera saber si me pueden ayudar porque aparentemente se me canceló el premium y se me paso la cuenta a gratis. No se si activarlo de nuevo por miedo a que me cobren doble.

  • Newbie
  • Hola! Quisiera saber si me pueden ayudar porque aparentemente se me canceló el premium y se me paso la cuenta a gratis. No se si activarlo de nuevo por miedo a que me cobren doble. 
  • ZullyB
  • Roadie
  • 1404 Views
  • 1 replies
  • 0 likes
  • 1404 Views
  • 1 replies
  • 0 likes

Charged twice

I was charged with Spotify premium twice this month first one being on March 9th which I was aware of. A week later I decided to cancel my subscription which ends in the beginning of April. But Spotify charged me another time on the 27th this month, ...

  • Newbie
  • I was charged with Spotify premium twice this month first one being on March 9th which I was aware of. A week later I decided to cancel my subscription which ends in the beginning of April. But Spoti...
  • osornios
  • Spotify Star
  • 433 Views
  • 1 replies
  • 0 likes
  • 433 Views
  • 1 replies
  • 0 likes

Already paid but not yet subscribed to premium

I already paid premium but I paid with cash. I already logged out of my account but I still get advertisements and I cannot download the songs. How can I subscribe or could I at least have my money back if it doesn't work?

  • Newbie
  • I already paid premium but I paid with cash. I already logged out of my account but I still get advertisements and I cannot download the songs. How can I subscribe or could I at least have my money b...
  • osornios
  • Spotify Star
  • 345 Views
  • 1 replies
  • 0 likes
  • 345 Views
  • 1 replies
  • 0 likes

Using spotify premium with Fido

I'm a Fido customer and the past two years I migrated my Spotify premium account to my Fido monthly plan. Since last month, my Fido account shows my account as premieum but I only get Spotify Free. I trued re-registering through Spotify.com but now I...

  • Newbie
  • I'm a Fido customer and the past two years I migrated my Spotify premium account to my Fido monthly plan.  Since last month, my Fido account shows my account as premieum but I only get Spo...
  • osornios
  • Spotify Star
  • 515 Views
  • 1 replies
  • 0 likes
  • 515 Views
  • 1 replies
  • 0 likes

Premium acount

Hey, I signed for premium 3 months ago paying just 1,99 and it ended today. I want to cancel it but I was already charged on my credit card. I want to get my money back and cancel the premium please.

  • Visitor
  • Hey, I signed for premium 3 months ago paying just 1,99 and it ended today. I want to cancel it but I was already charged on my credit card. I want to get my money back and cancel the premium please.
  • osornios
  • Spotify Star
  • 275 Views
  • 1 replies
  • 0 likes
  • 275 Views
  • 1 replies
  • 0 likes

ERROR ON EXPIRY DATE

Hello Team,I'm having trouble maintaining my premium. The site keeps sending error on my expiry date, which I'm surely right on what I'm typing. Please help.Thanks!

  • Newbie
  • Hello Team, I'm having trouble maintaining my premium. The site keeps sending error on my expiry date, which I'm surely right on what I'm typing. Please help. Thanks!
  • osornios
  • Spotify Star
  • 307 Views
  • 1 replies
  • 0 likes
  • Account
    Premium
    Subscription
  • 307 Views
  • 1 replies
  • 0 likes

Just started Spotify Premium Trial but no Premium...

I just signed up for Spotify premium, paid via PayPal. I got an email receipt confirmation from PayPal and the subscription link in the troubleshooting doc shows I'm now Premium, but logging out/in on the app doesn't get me Premium (on mobile...not a...

  • Casual Listener
  • I just signed up for Spotify premium, paid via PayPal. I got an email receipt confirmation from PayPal and the subscription link in the troubleshooting doc shows I'm now Premium, but logging out/in o...
  • osornios
  • Spotify Star
  • 487 Views
  • 3 replies
  • 1 likes
  • 487 Views
  • 3 replies
  • 1 likes

Superuser Contribution Spotify en pausa

Me aparece un error que mi cuenta Spotify ha sido pausada, que el pago no pudo realizarse, al dar en la opción de actualizar pago me aparece un mensaje que dice que no es posible realizarse el pago, lo he intentado con 5 tarjetas diferentes, en todas...

  • Newbie
  • Me aparece un error que mi cuenta Spotify ha sido pausada, que el pago no pudo realizarse, al dar en la opción de actualizar pago me aparece un mensaje que dice que no es posible realizarse el pago, ...
  • ZullyB
  • Roadie
  • 259 Views
  • 1 replies
  • 0 likes
  • 259 Views
  • 1 replies
  • 0 likes

Superuser Contribution charged twice

I have been charged twice for my account I lost my credit card and I have changed my credit card after seeing I was charged twice for Spotify I would like my $9.99 for my second time being charged back and I cannot have it sent back to that same card...

  • Newbie
  • I have been charged twice for my account I lost my credit card and I have changed my credit card after seeing I was charged twice for Spotify I would like my $9.99 for my second time being charged ba...
  • ZullyB
  • Roadie
  • 249 Views
  • 1 replies
  • 0 likes
  • 249 Views
  • 1 replies
  • 0 likes

SAC, não existe?

Saudações, Spotify não está obrigado pelas leis brasileiras à manter um SAC - Serviço de Atendimento ao Consumidor? Uma vez que está prestando um serviço para os consumidores brasileiros!Tenho questões importantes sobre a forma como estão interpretan...

  • Newbie
  • Saudações,   Spotify não está obrigado pelas leis brasileiras à manter um SAC - Serviço de Atendimento ao Consumidor? Uma vez que está prestando um serviço para os consumidores brasileiros! T...
  • 348 Views
  • 0 replies
  • 0 likes
  • 348 Views
  • 0 replies
  • 0 likes

Geschenkkarte

Ich habe heute einen 30€ Gutschein eingelöst, habe dann meine Kontoauszüge gecheckt und gesehen, dass mir genau heute auch die regulären 9,99 € abgebucht wurden. Habe ich jetzt quasi für 4 Monate bezahlt oder habe ich Pech gehabt und trotzdem nur für...

  • Newbie
  • Ich habe heute einen 30€ Gutschein eingelöst, habe dann meine Kontoauszüge gecheckt und gesehen, dass mir genau heute auch die regulären 9,99 € abgebucht wurden. Habe ich jetzt quasi für 4 Monate bez...
  • Specialworld
  • Community Legend
  • 2419 Views
  • 1 replies
  • 0 likes
  • 2419 Views
  • 1 replies
  • 0 likes

Premium 60 day free ended ?

I tried to upgrade my account to Premium 60 dyas free (trial) but at site is only has the 30 day and I need to insert my Credit Card informarion !!Premium 60 day free ended ?

  • Newbie
  • I tried to upgrade my account to Premium 60 dyas free (trial) but at site is only has the 30 day and I need to insert my Credit Card informarion !! Premium 60 day free ended ?
  • laurenluvsmusic
  • Roadie
  • 635 Views
  • 1 replies
  • 0 likes
  • 635 Views
  • 1 replies
  • 0 likes

I recently moved into my friend's apartment

I joined spoitfy under a friend's family plan about a week before I moved in with him, and now I can't find where to change my address to the new, correct one. Any help would be appreciated!

  • Newbie
  • I joined spoitfy under a friend's family plan about a week before I moved in with him, and now I can't find where to change my address to the new, correct one. Any help would be appreciated!
  • laurenluvsmusic
  • Roadie
  • 291 Views
  • 1 replies
  • 0 likes
  • 291 Views
  • 1 replies
  • 0 likes

Paypal charged 29th and 31st of march

Today i got a new charge from Paypal. I was already charged 29th of this month.On My account in spotify there is only a payment the 29th.What happened?Chaney

  • Newbie
  • Today i got a new charge from Paypal. I was already charged 29th of this month. On My account in spotify there is only a payment the 29th. What happened? Chaney
  • laurenluvsmusic
  • Roadie
  • 489 Views
  • 1 replies
  • 0 likes
  • 489 Views
  • 1 replies
  • 0 likes

PLS HELP premium account, BUT stuck with a BB Curve 8520 loan phone Unable so DL APP or Save SD

Any help would be great. Currently have a loan phone and can NOT DL Spotify APP on BB Curve with FIDO any way to save playlist to SD and listen on BB without haveing the app on my loan phone

  • Newbie
  • Any help would be great. Currently have a loan phone and can NOT DL Spotify APP on BB Curve with FIDO any way to save playlist to SD and listen on BB without haveing the app on my loan phone
  • Maxim
  • Spotify Star
  • 293 Views
  • 1 replies
  • 0 likes
  • 293 Views
  • 1 replies
  • 0 likes

Ok, What The Heck Spotify?

I was on the student plan paying $5 a month and now all of a sudden I notice a $15 Spotify charge on my card. I then logged into Spotify to see that I have been upgraded to the Family Premium Plan without asking for it. This is very annoying. And on ...

  • Casual Listener
  • I was on the student plan paying $5 a month and now all of a sudden I notice a $15 Spotify charge on my card. I then logged into Spotify to see that I have been upgraded to the Family Premium Plan wi...
  • mncstbr
  • Casual Listener
  • 487 Views
  • 1 replies
  • 0 likes
  • 487 Views
  • 1 replies
  • 0 likes