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Forum Posts

Solved!! Duo/Family plan upgrade campaign issue

I am an existing Duo customer, and this evening I got an email from Spotify saying : “ Try Family for the next 2 months (at no extra cost) and go from 2 to 3 or more Premium accounts under one plan.”When I select to accept the offer and upgrade to Fa...

  • Music Fan
  • nacho121
  • Visitor
  • 13117 Views
  • 24 replies
  • 2 likes
  • 13117 Views
  • 24 replies
  • 2 likes

Headspace

Hey! I have been a premium member for years now. About a month ago I took the Premium + Headspace pack 9,99/month for three months. Today my Premium has been cancelled but Headspace still works. What should I do?

  • Newbie
  • Hey! I have been a premium member for years now. About a month ago I took the Premium + Headspace pack 9,99/month for three months. Today my Premium has been cancelled but Headspace still works. What...
  • 135 Views
  • 0 replies
  • 0 likes
  • 135 Views
  • 0 replies
  • 0 likes

i am being charged twice a month

I have gotten spotify premium a couple months ago and they continued to charge my card $10.91 TWICE every month. I then cancelled my subscription and had trouble getting the payment off of my card every month. Now i got spotify premium again but with...

  • Newbie
  • I have gotten spotify premium a couple months ago and they continued to charge my card $10.91 TWICE every month. I then cancelled my subscription and had trouble getting the payment off of my card ev...
  • Jacob
  • Community Legend
  • 141 Views
  • 1 replies
  • 0 likes
  • 141 Views
  • 1 replies
  • 0 likes

Subcription to Premium Spotify

hi, need help i just subscribe to premium why is the trial premium is still showing in my phone. i cannot switch to other songs and i cannot download the song.

  • Casual Listener
  • hi, need  help i just subscribe to premium why is the trial premium is still showing in my phone.  i cannot switch to other songs and i cannot download the song.
  • vheemallari
  • Casual Listener
  • 211 Views
  • 2 replies
  • 0 likes
  • 211 Views
  • 2 replies
  • 0 likes

All of a sudden I'm nog longer a premium member. I do pay for it though

Hi Spotify,I've been a premium member for years and am still paying for a premium account but this morning In found out that I am nog longer a premium member.I'd like te hear your solution.Kind regards,Saskia Westra

  • Newbie
  • Hi Spotify, I've been a premium member for years and am still paying for a premium account but this morning In found out that I am nog longer a premium member. I'd like te hear your solution. Ki...
  • 135 Views
  • 0 replies
  • 0 likes
  • 135 Views
  • 0 replies
  • 0 likes

Me option of payment does not appear

When I want to pay for the option oxxo that is cost in Mexico, me there does not appear the option of only 1 account, only it me appears of the familiar plan and I discount for students, have spotify in two devices, in this computer and in my cellula...

  • Newbie
  • When I want to pay for the option oxxo that is cost in Mexico, me there does not appear the option of only 1 account, only it me appears of the familiar plan and I discount for students, have spotify...
  • 117 Views
  • 0 replies
  • 0 likes
  • 117 Views
  • 0 replies
  • 0 likes

I changed my credit card details and Spotify still charging in the old one.

Hola comunidad Spotify, Hace dos meses cambie la tarjeta que estaba usando para pagar mi cuenta premiumY hoy me di cuenta que me hicieron el cargo de los 99 pesos en la tarjeta que antes usaba y en la actual Cómo puedo resolverlo?

  • Newbie
  • Hola comunidad Spotify,   Hace dos meses cambie la tarjeta que estaba usando para pagar mi cuenta premium Y hoy me di cuenta que me hicieron el cargo de los 99 pesos en la tarjeta que antes u...
  • 128 Views
  • 0 replies
  • 0 likes
  • 128 Views
  • 0 replies
  • 0 likes

Superuser Contribution Problema con pago

Estoy teniendo un problema para realizar mi pago, quise volver a pagar el premium y no me deja, pongo todos los datos de mi tarjeta y me viene este mensaje:"Ups, parece que tu tarjeta o proveedor de pago están teniendo un mal día. No te preocupes, no...

  • Newbie
  • Estoy teniendo un problema para realizar mi pago, quise volver a pagar el premium y no me deja, pongo todos los datos de mi tarjeta y me viene este mensaje: "Ups, parece que tu tarjeta o proveedor d...
  • rayfm
  • Newbie
  • 235 Views
  • 2 replies
  • 0 likes
  • 235 Views
  • 2 replies
  • 0 likes

Superuser Contribution Starbucks partner account reverting to free

I have a spotify partner premium account and after about a week or two it keeps reverting back to a free account. I know it says that it reverts back to free if you don't stream for a month, but I stream daily so I'm not sure what the issue is. Any h...

  • Casual Listener
  • I have a spotify partner premium account and after about a week or two it keeps reverting back to a free account. I know it says that it reverts back to free if you don't stream for a month, but I st...
  • MonicaM_Bogota
  • Roadie
  • 707 Views
  • 2 replies
  • 0 likes
  • Help
    Partner premium
  • 707 Views
  • 2 replies
  • 0 likes

Premium familiar

Hace poco cambiaron los términos y condiciones de este plan y mis familiares no confirmaron su cuenta y los sacaron. No los pude volver a meter y cancele el plan para volverlo a contratar y aún así no funciona, me están cobrando lo del plan familiar ...

  • Casual Listener
  • Hace poco cambiaron los términos y condiciones de este plan y mis familiares no confirmaron su cuenta y los sacaron. No los pude volver a meter y cancele el plan para volverlo a contratar y aún así n...
  • 186 Views
  • 0 replies
  • 0 likes
  • 186 Views
  • 0 replies
  • 0 likes

Paguei e não consegui comprovar matricula

Não consegui confirmar o desconto estudantil, e foi debitado 2 x, o que fazer pra ter o estorno?

  • Newbie
  • Não consegui confirmar o desconto estudantil, e foi debitado 2 x, o que fazer pra ter o estorno?
  • 106 Views
  • 0 replies
  • 0 likes
  • 106 Views
  • 0 replies
  • 0 likes

Everything is gone

I am a new user who started Spotify Sunday 4/30/17 and I was a 7 day free premium trial. I was logged out and all of my account music, people & playlists I followed, free trial and playlists were completely gone. I am asking for my account data to be...

  • Newbie
  • I am a new user who started Spotify Sunday 4/30/17 and I was a 7 day free premium trial. I was logged out and all of my account music, people & playlists I followed, free trial and playlists were...
  • 120 Views
  • 0 replies
  • 0 likes
  • 120 Views
  • 0 replies
  • 0 likes

Zip code confirmed and sudden loss of family premium plan

I share a premium family plan with my family, Spotify sent me and email asking me to confirm my ZIP code (I'm actually from Brazil but had no answer there) and so I confirmed it, a few days later I had no premium account anymore.

  • Casual Listener
  • I share a premium family plan with my family, Spotify sent me and email asking me to confirm my ZIP code (I'm actually from Brazil but had no answer there) and so I confirmed it, a few days later I h...
  • 138 Views
  • 0 replies
  • 0 likes
  • 138 Views
  • 0 replies
  • 0 likes

Superuser Contribution Student discout in France

Hello, I subscribed for the new student discount 5 days ago but I haven't received any information about it. No email whatsoever. What bothers me is that I got credited the full rate (9,99€) 2 days ago whereas I did the necessary to get the discount ...

  • Newbie
  • Hello, I subscribed for the new student discount 5 days ago but I haven't received any information about it. No email whatsoever. What bothers me is that I got credited the full rate (9,99€) 2 days a...
  • MonicaM_Bogota
  • Roadie
  • 186 Views
  • 1 replies
  • 0 likes
  • 186 Views
  • 1 replies
  • 0 likes

Superuser Contribution Unable to change country when updating payment info

Hi, I am trying to update my payment infor with a card in my new country. When I am prompted to change the location, it just returns me to the payment screen (card details cleared) and nothing changes. Likewise if I try to modify the country directly...

  • Newbie
  • Hi, I am trying to update my payment infor with a card in my new country. When I am prompted to change the location, it just returns me to the payment screen (card details cleared) and nothing change...
  • MonicaM_Bogota
  • Roadie
  • 226 Views
  • 1 replies
  • 0 likes
  • 226 Views
  • 1 replies
  • 0 likes

Superuser Contribution Spotify

Hola tengo Spotify familiar premium y mis familiares no pueden subscribirse de nuevo ya que pide la dirección vivimos donde mismo y me dice en pantalla que no se puede ya que no vivimos donde mismo no entiendo cuál es el error yo soy la titular de la...

  • Casual Listener
  • Hola tengo Spotify familiar premium y mis familiares no pueden subscribirse de nuevo ya que pide la dirección vivimos donde mismo y me dice en pantalla que no se puede ya que no vivimos donde mismo n...
  • MonicaM_Bogota
  • Roadie
  • 248 Views
  • 1 replies
  • 0 likes
  • 248 Views
  • 1 replies
  • 0 likes

Solved!! premium family

when i have a premium account and have been added to a premium family account does the payment for the premium account stop automatically??

  • Newbie
  • when i have a premium account and have been added to a premium family account does the payment for the premium account stop automatically??
  • gemstormer
  • Music Fan
  • 551 Views
  • 10 replies
  • 0 likes
  • 551 Views
  • 10 replies
  • 0 likes

Superuser Contribution MALOS COBROS

Alguna persona que pueda ayudarme, ya que me suscribi a la promocion de estudiantes pero intente hacerlo desde mi celular 3 veces y no me permitio sin embargo en mi estado de cuenta del banco si me aparecen los 3 cobros. No tengo idea de como comunic...

  • Newbie
  • Alguna persona que pueda ayudarme, ya que me suscribi a la promocion de estudiantes pero intente hacerlo desde mi celular 3 veces y no me permitio sin embargo en mi estado de cuenta del banco si me a...
  • MonicaM_Bogota
  • Roadie
  • 191 Views
  • 1 replies
  • 0 likes
  • 191 Views
  • 1 replies
  • 0 likes

I paid double!

Today I got my premium account on Spotify, and when I paid, I realized that I've done it twice with out noticing, and I can't fixe it because anyone can help me. I don't want to pay two times for one spotify. I have the student offer, so I only have ...

  • Newbie
  • Today I got my premium account on Spotify, and when I paid, I realized that I've done it twice with out noticing, and I can't fixe it because anyone can help me. I don't want to pay two times for one...
  • Jacob
  • Community Legend
  • 171 Views
  • 1 replies
  • 0 likes
  • 171 Views
  • 1 replies
  • 0 likes

Problem to change payment method

Hello. I'm currently having problems to change the credit card on my payment method. I tried to insert 5 differents credit cards, my own cards and 2 different people with no success. I even bought a pre-paid card to renew the subscription with no suc...

  • Newbie
  • Hello. I'm currently having problems to change the credit card on my payment method. I tried to insert 5 differents credit cards, my own cards and 2 different people with no success. I even bought a ...
  • 119 Views
  • 0 replies
  • 0 likes
  • 119 Views
  • 0 replies
  • 0 likes