Solved!! Cancel subscription and get a refund
I dont use Spotify enough to pay for a subscription I'm going to cancel subscription
-
-
- Visitor
- 129137 Views
- 87 replies
- 10 likes
- 129137 Views
- 87 replies
- 10 likes
Help Wizard
Step 1
Type in your question below and we'll check to see what answers we can find...
Loading article...
Submitting...
If you couldn't find any answers in the previous step then we need to post your question in the community and wait for someone to respond. You'll be notified when that happens.
Simply add some detail to your question and refine the title if needed, choose the relevant category, then post.
Just quickly...
Before we can post your question we need you to quickly make an account (or sign in if you already have one).
Don't worry - it's quick and painless! Just click below, and once you're logged in we'll bring you right back here and post your question. We'll remember what you've already typed in so you won't have to do it again.
FAQs
Please see below the most popular frequently asked questions.
Loading article...
Loading faqs...
Ongoing Issues
Please see below the current ongoing issues which are under investigation.
Loading issue...
Loading ongoing issues...
Help categories
Account & Payment
Using Spotify
Listen Everywhere
Ask here for help with Premium, payments and trials.
Forum Posts
Solved!! Duo/Family plan upgrade campaign issue
I am an existing Duo customer, and this evening I got an email from Spotify saying : “ Try Family for the next 2 months (at no extra cost) and go from 2 to 3 or more Premium accounts under one plan.”When I select to accept the offer and upgrade to Fa...
-
-
- Visitor
- 15399 Views
- 27 replies
- 3 likes
- 15399 Views
- 27 replies
- 3 likes
Cancel payment method
Hey i want to cancel my payment from my card because i got 6 months free from Telia but Premium remains to July 3 and I dont think the offers is valid then. So how do I cancel Premium today ?
- Hey i want to cancel my payment from my card because i got 6 months free from Telia but Premium remains to July 3 and I dont think the offers is valid then. So how do I cancel Premium today ?
-
-
- Community Legend
- 188 Views
- 1 replies
- 0 likes
- 188 Views
- 1 replies
- 0 likes
Confused
Not sure if this is right place to ask this but im going round in circles on the site. I used to be able to to search and listen to music off line and now i cant and i am not sure why even tho i read advice.
- Not sure if this is right place to ask this but im going round in circles on the site. I used to be able to to search and listen to music off line and now i cant and i am not sure why even tho i read...
-
-
- Roadie
- 134 Views
- 1 replies
- 0 likes
- 134 Views
- 1 replies
- 0 likes
Canceling subscription
I wanna cancel my subscription but I forgot the password of my email. And I created an account using facebook. How can I cancel it?
- I wanna cancel my subscription but I forgot the password of my email. And I created an account using facebook. How can I cancel it?
-
-
- Community Legend
- 171 Views
- 1 replies
- 0 likes
- 171 Views
- 1 replies
- 0 likes
Hod do i cancel my family subscription?
I am the account holder for premium family but I want to cancel it for a little it. How do i do that?
- I am the account holder for premium family but I want to cancel it for a little it. How do i do that?
-
-
- Spotify Star
- 146 Views
- 1 replies
- 0 likes
- 146 Views
- 1 replies
- 0 likes
Add support for Google ChromeCast
Hoy recibí el correo de confirmación de SheerID (primera imagen) y después al darle click a completar compra me sale (segunda imagen) este error. Esto es más raro puesto que ya me cobraron dos veces la suscripción sin poder obtener premium.
- Hoy recibí el correo de confirmación de SheerID (primera imagen) y después al darle click a completar compra me sale (segunda imagen) este error. Esto es más raro puesto que ya me cobraro...
-
- 121 Views
- 0 replies
- 0 likes
- 121 Views
- 0 replies
- 0 likes
Not subcribed to Premium, cant use App in phone
I recently stopped using Premium because I couldnt pay anymore, i still use it on my laptop but when I try to listen to Spotify on my phone with the app, it doesnt work. all the songs are a light grey and they wont play. I emptied my cache and everyt...
- I recently stopped using Premium because I couldnt pay anymore, i still use it on my laptop but when I try to listen to Spotify on my phone with the app, it doesnt work. all the songs are a light gre...
-
- 115 Views
- 0 replies
- 0 likes
- 115 Views
- 0 replies
- 0 likes
Minha conta Family
Adquiri o pacote Premium Family hoje 09/05 e serei debitado dia 25/05. Não ganharei 1 mês e ainda vou ser cobrado antes dos 30 dias? Piada isso!?
- Adquiri o pacote Premium Family hoje 09/05 e serei debitado dia 25/05. Não ganharei 1 mês e ainda vou ser cobrado antes dos 30 dias? Piada isso!?
-
- 113 Views
- 0 replies
- 0 likes
- 113 Views
- 0 replies
- 0 likes
Falha no pagamento do spotify premium
Tenho 17 anos, quando tenho que preencher minhas informações eu já tentei por os meus dados, mesmo sendo de menor, e o dos meus pais, mas mesmo assim quando vou passar o cartão e assinar o plano de universitário acontece um erro. Alguém sabe o que po...
- Tenho 17 anos, quando tenho que preencher minhas informações eu já tentei por os meus dados, mesmo sendo de menor, e o dos meus pais, mas mesmo assim quando vou passar o cartão e assinar o plano de u...
-
- 240 Views
- 0 replies
- 0 likes
- 240 Views
- 0 replies
- 0 likes
Modo de pago plan familiar Argentina
Resulta que quiero contratar el plan familiar del servicio premium haciendo un sólo pago de un año. En las formas de pago me aparece el plan individual por un año en un solo pago, pero no el familiar. Hay posibilidad de pagar el plan familiar por un ...
- Resulta que quiero contratar el plan familiar del servicio premium haciendo un sólo pago de un año. En las formas de pago me aparece el plan individual por un año en un solo pago, pero no el familiar...
-
-
- Community Legend
- 790 Views
- 3 replies
- 0 likes
- 790 Views
- 3 replies
- 0 likes
Superuser Contribution Bouygues abonnement premium apres l'expiration l'option Spotify
Bonjour, J'avais l'option Spotify Premium chez Bouygues pendant 24 mois qui s'est expirée il y a une semaine. Bouygues m'a proposé 3 mois offerts puis le prix normal pour reprendre l'abonnement Premium mais quand je voulais l'activer leur plateforme ...
- Bonjour, J'avais l'option Spotify Premium chez Bouygues pendant 24 mois qui s'est expirée il y a une semaine. Bouygues m'a proposé 3 mois offerts puis le prix normal pour reprendre l'a...
-
-
- Newbie
- 361 Views
- 2 replies
- 0 likes
- 361 Views
- 2 replies
- 0 likes
Change of payment.
I´ve changed my payment method and there is a charge of R$10,00 now.Why this charge if the premium is 26,90 ?
- I´ve changed my payment method and there is a charge of R$10,00 now. Why this charge if the premium is 26,90 ?
-
-
- Community Legend
- 168 Views
- 1 replies
- 0 likes
- 168 Views
- 1 replies
- 0 likes
I didn't get my membership although i paid twice.
I paid 2x 6.99 Turkish Liras for student membership.But i got no membership also i didn't get my money back.I need some help to fix this problem.Best regards...
- I paid 2x 6.99 Turkish Liras for student membership.But i got no membership also i didn't get my money back.I need some help to fix this problem.Best regards...
-
-
- Roadie
- 164 Views
- 1 replies
- 0 likes
- 164 Views
- 1 replies
- 0 likes
Redeem card
I bought a redeem card and a couple of days ago my premium ended, i went to the redeem website written on the card, i wrote the code and it all worked just fine, my premium was extended for a month and all good. 3 days later (which is today) i get th...
- I bought a redeem card and a couple of days ago my premium ended, i went to the redeem website written on the card, i wrote the code and it all worked just fine, my premium was extended for a month a...
-
-
- Roadie
- 237 Views
- 1 replies
- 0 likes
- 237 Views
- 1 replies
- 0 likes
premium with iphone and ipod?
Hi sorry for my poor english.I got a premium account and an iphone and an ipod.On each i haven't got the same music. can you confirm me that i don't have to get a family subscription?Thanks a lot for your answer.I hope i was clear/understandable...
- Hi sorry for my poor english. I got a premium account and an iphone and an ipod. On each i haven't got the same music. can you confirm me that i don't have to get a family subscription? Thanks a l...
-
-
- Roadie
- 150 Views
- 1 replies
- 0 likes
- 150 Views
- 1 replies
- 0 likes
- 180 Views
- 1 replies
- 0 likes
Match my local albums to Spotify albums!!!
I own thousands of albums that I have carefully selected over the years. I have them all available to play at home. However, when I am away I don't have access to that library. I would like a feature in Spotify that would match all of my local albums...
- I own thousands of albums that I have carefully selected over the years. I have them all available to play at home. However, when I am away I don't have access to that library. I w...
-
-
- Casual Listener
- 184 Views
- 1 replies
- 1 likes
- 184 Views
- 1 replies
- 1 likes
Got charged twice on card and still have not received premium
I got charged twice for premium because I was trying to get it and still do not have premium. Im owed a refund. How do I get ahold of spotify? Do they have a phone number? I couldn't find one.
- I got charged twice for premium because I was trying to get it and still do not have premium. Im owed a refund. How do I get ahold of spotify? Do they have a phone number? I couldn't find one.
-
-
- Roadie
- 160 Views
- 1 replies
- 0 likes
- 160 Views
- 1 replies
- 0 likes
I got wrong and I ordered two students subcriptions
The problem here is that spotify charged me the two subcriptions
- The problem here is that spotify charged me the two subcriptions
-
-
- Roadie
- 167 Views
- 1 replies
- 0 likes
- 167 Views
- 1 replies
- 0 likes
Being Charged for premium
I cancelled my premium account back in November 2016 but I have continued to get charged since then. When I look at my account it says that I have a free account. Please advise what I should be doing. Thanks,
- I cancelled my premium account back in November 2016 but I have continued to get charged since then. When I look at my account it says that I have a free account. Please advise what I should be doing...
-
-
- Spotify Star
- 227 Views
- 3 replies
- 0 likes
- 227 Views
- 3 replies
- 0 likes
I pay 4.99€ but I don't have/want spotify premium
My little brother clicked in spotify premium but I could stop him but I paid 4.99€ for a thing that I don't order
- My little brother clicked in spotify premium but I could stop him but I paid 4.99€ for a thing that I don't order
-
-
- Roadie
- 244 Views
- 1 replies
- 0 likes
- 244 Views
- 1 replies
- 0 likes