Announcements

Help Wizard

Step 1

NEXT STEP

Subscriptions

Ask here for help with Premium, payments and trials.

Start a topic

Re-Initiate Premium Mini

Hi Spotify, Recently, on Apr 02, 2025, I got a mail from you with subject "Important information about Premium Mini"saying that "We’re reaching out to let you know that as of April 2nd, 2025, we are no longer offering the ability to purchase the Prem...

Casual Listener

Anonymous_Saiyan

Visitor

75564 Views

20 replies

101 likes

  • 75564 Views
  • 20 replies
  • 101 likes

Solved!! How do I buy more listening hours for audiobooks

We have a Premium Family Plan. My husband is trying to listen to an Audiobook but he got cut off because apparently there are only a certain number of hours per month you can listen? Other than the fact that this makes zero sense (WHY???) I am trying...

Regular

Markogden

Visitor

140514 Views

69 replies

10 likes

Premium for Family
  • 140514 Views
  • 69 replies
  • 10 likes

Solved!! Basic Individual plan vs any premium plan

What are the actual differences between the Basic Individual plan and the premium ones? Looks like it might be the access to the audiobooks, but spotify doesn't make it clear.

Casual Listener

mallegh

Casual Listener

81055 Views

89 replies

4 likes

  • 81055 Views
  • 89 replies
  • 4 likes

Money issues

So I clicked on the .99 offer and it charged me the .99 but it didn't upgrade my Spotify to premium as I've already had that deal before. How do I get the money back that they charged me?

Newbie

So I clicked on the .99 offer and it charged me the .99 but it didn't upgrade my Spotify to premium as I've already had that deal before. How do I get the money back that they charged me?

labelscollected

Community Legend

257 Views

1 replies

0 likes

  • 257 Views
  • 1 replies
  • 0 likes

premium subscription help

need some help, on my spotify app it says that im only using spotify free, but on my icloud menu, my subcription is premium and it already charged the amount to my gift card.

Newbie

need some help, on my spotify app it says that im only using spotify free, but on my icloud menu, my subcription is premium and it already charged the amount to my gift card. 

Jiana

Community Legend

378 Views

1 replies

0 likes

  • 378 Views
  • 1 replies
  • 0 likes

Spotify in saudi

If i have a saudi payment (visa) can i buy premium on spotify using it?

Newbie

If i have a saudi payment (visa) can i buy premium on spotify using it?

Jiana

Community Legend

372 Views

1 replies

0 likes

  • 372 Views
  • 1 replies
  • 0 likes

Cancelamento

Se eu quiser fazer o cancelamento do pacote, antes do termino, tem alguma multa de rescisão contratual?

Newbie

Se eu quiser fazer o cancelamento do pacote, antes do termino, tem alguma multa de rescisão contratual?

Bittencourt

Spotify Star

699 Views

4 replies

0 likes

  • 699 Views
  • 4 replies
  • 0 likes

No puedo realizar mi pago

Tengo una semana sin poder realizar mi pago a mi cuenta premium con descuento para estudiante, al ingresar 4 tarjetas ya me marca lo mismo, que mi proveedor esta teniendo un mal dia y que lo intente depues, ya revise con mis vbancos y todo esta en or...

Newbie

Tengo una semana sin poder realizar mi pago a mi cuenta premium con descuento para estudiante, al ingresar 4 tarjetas ya me marca lo mismo, que mi proveedor esta teniendo un mal dia y que lo intente ...

luisfernando_cg

Newbie

269 Views

1 replies

0 likes

  • 269 Views
  • 1 replies
  • 0 likes

Premium plan

I currently have a free Spotify account and my brother is trying to add me to his paid subscription plan. Do I need to delete my current account so I can be added.

Visitor

I currently have a free Spotify account and my brother is trying to add me to his paid subscription plan. Do I need to delete my current account so I can be added.

Maxim

Spotify Star

284 Views

1 replies

0 likes

  • 284 Views
  • 1 replies
  • 0 likes

Solved!! I cannot use trial for 3 months for 0.99 TRY

Hello, I'm from Turkey and I want to benefit from the campaign. I paid 0.99 TRY 4 times and got refunded immediately. I did not benefit from any campaign from this account, but used the same debit card last year on the same campaign. The instructions...

Newbie

Hello, I'm from Turkey and I want to benefit from the campaign. I paid 0.99 TRY 4 times and got refunded immediately. I did not benefit from any campaign from this account, but used the same debit ca...

Maxim

Spotify Star

452 Views

1 replies

0 likes

  • 452 Views
  • 1 replies
  • 0 likes

Premium Offer

With this new offer of .99 for 3 months is it .99cents every month for 3 months or .99cents for the whole 3 months and then the normal price after that?

Newbie

With this new offer of .99 for 3 months is it .99cents every month for 3 months or .99cents for the whole 3 months and then the normal price after that?

Maxim

Spotify Star

256 Views

1 replies

0 likes

  • 256 Views
  • 1 replies
  • 0 likes

Switching subscriptions

If my sister adds me to her family subscription will my individual be cancelled or do I have to cancel it??

Newbie

If my sister adds me to her family subscription will my individual be cancelled or do I have to cancel it??

Maxim

Spotify Star

259 Views

1 replies

0 likes

  • 259 Views
  • 1 replies
  • 0 likes

sportify family

Tem como mudar um admisnistrador de uma conta?

Newbie

Tem como mudar um admisnistrador de uma conta?

Bittencourt

Spotify Star

298 Views

1 replies

0 likes

  • 298 Views
  • 1 replies
  • 0 likes

Premium Not working on iPhone

I have the premium account that I sue on my Sonos with no issue. When I use the app on my phone it still has the shuffle only option and says I don't have the premium feature even though I'm logged in my account. Extremely frustrated and Hopi g it's ...

Newbie

I have the premium account that I sue on my Sonos with no issue. When I use the app on my phone it still has the shuffle only option and says I don't have the premium feature even though I'm logged i...

Maxim

Spotify Star

265 Views

1 replies

0 likes

  • 265 Views
  • 1 replies
  • 0 likes

I cant buy premium (premium alamiyorum)

Arkadaslar 3 haftadir bir turlu premium alamiyorum sirf bu yuzden dolayi deezer kullaniyorum.ininal kart kullaniyorum.16.70 kurus bakiyem var.basta sadece normal sorun sandim ininal musteri hizmetlerini aradim fazla ilgilenmediler 1 oldu 2 hafta oldu...

Newbie

Arkadaslar 3 haftadir bir turlu premium alamiyorum sirf bu yuzden dolayi deezer kullaniyorum.ininal kart kullaniyorum.16.70 kurus bakiyem var.basta sadece normal sorun sandim ininal musteri hizmetler...

226 Views

0 replies

0 likes

  • 226 Views
  • 0 replies
  • 0 likes

Current Premium account holder and Rogers free 6 month promotion

I've been a Premium user for almost a year. I moved my cell phone package to a Share Everything with Rogers and I get 6 month free Spotify Premium.Rogers won't let me link my Spotify account because the 6 months free is for "new" Spotify Premium acco...

Newbie

I've been a Premium user for almost a year. I moved my cell phone package to a Share Everything with Rogers and I get 6 month free Spotify Premium. Rogers won't let me link my Spotify account beca...

274 Views

0 replies

0 likes

  • 274 Views
  • 0 replies
  • 0 likes

Paid premium still dont get premium

I received an email with a 9$ offer for 3 months, i paid it, they sent the confirmation bill, but when i logged in, im not premium. The account says Free. I need help!

Newbie

I received an email with a 9$ offer for 3 months, i paid it, they sent the confirmation bill, but when i logged in, im not premium. The account says Free. I need help!

labelscollected

Community Legend

222 Views

1 replies

0 likes

  • 222 Views
  • 1 replies
  • 0 likes

Spotify is too difficult and very messy from my point of wiew. Tried too get premium 3 month

It did not work!!!! Klick on a link on my e-mail did not work Getting help too solve my probllem DID NOT WORK!!!!!!!! PAY 9 kr FOR 3 MONTH DID NOT WORK????!!!! WHAT THE F..K SHOULD J DO!!!!!!

Newbie

It did not work!!!! Klick on a link on my e-mail did not work Getting help too solve my probllem DID NOT WORK!!!!!!!! PAY 9 kr FOR 3  MONTH DID NOT WORK????!!!! WHAT THE F..K SHOULD J DO!!!!!!

991 Views

0 replies

0 likes

  • 991 Views
  • 0 replies
  • 0 likes

PREMIUM

IF I CANCEL MY PREMIUM SUBSCRIPTION AND THEN IN A FEW MONTHS DECIDE TO GO PREMIUM AGAIN WILL I STILL HAVE MY PLAYLISTS?

Newbie

IF I CANCEL MY PREMIUM SUBSCRIPTION AND THEN IN A FEW MONTHS DECIDE TO GO PREMIUM AGAIN WILL I STILL HAVE MY PLAYLISTS?

jamilsonjunior

Music Fan

316 Views

1 replies

0 likes

  • 316 Views
  • 1 replies
  • 0 likes

I payed a deal that was 3 months for 9kr, but you charged me with 90kr more.

I payed a deal what were supposed to cost me 9kr for 3 months but you drew 99kr instead, 90kr more than the deal said. I feel scammed somehow. Don't know what is going on, but you can't just draw more than you say the deal is going to cost us.

Newbie

I payed a deal what were supposed to cost me 9kr for 3 months but you drew 99kr instead, 90kr more than the deal said. I feel scammed somehow.   Don't know what is going on, but you can't just...

cadmielp

Roadie

307 Views

1 replies

0 likes

  • 307 Views
  • 1 replies
  • 0 likes

Premium trial

I bought the 3 month premium trial. It has been a week and it is saying that it has run out

Newbie

I bought the 3 month premium trial. It has been a week and it is saying that it has run out

Maxim

Spotify Star

257 Views

1 replies

0 likes

  • 257 Views
  • 1 replies
  • 0 likes

Promoção R4 1,99 não aplicada

Fiz a opção da promoção 3 primeiros meses por R$ 1,99 e fiz o pagamento por boleto de 3 meses atecipados de R$ 16,90, mas até agora no meu perfil só está constando assinatura por 3 meses. E os 3 meses por 1,99, como fica???? Se não corrigirem vou usa...

Casual Listener

Fiz a opção da promoção 3 primeiros meses por R$ 1,99 e fiz o pagamento por boleto de 3 meses atecipados de R$ 16,90, mas até agora no meu perfil só está constando assinatura por 3 meses. E os 3...

Bittencourt

Spotify Star

649 Views

5 replies

0 likes

  • 649 Views
  • 5 replies
  • 0 likes