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Solved!! Duo/Family plan upgrade campaign issue

I am an existing Duo customer, and this evening I got an email from Spotify saying : “ Try Family for the next 2 months (at no extra cost) and go from 2 to 3 or more Premium accounts under one plan.”When I select to accept the offer and upgrade to Fa...

  • Music Fan
  • Susan_GP
  • Moderator
  • 6711 Views
  • 23 replies
  • 2 likes
  • 6711 Views
  • 23 replies
  • 2 likes

Hola Tengo Un Problema Con La Suscripcion

Hola mi problema es que compre el Pack De 60 Dias PremiumHazta el dia de ayer no tuve ningun problema pero a eso de las 7 o 8 Am Horario Estado De Mexico se bloqueo mi cuenta y la active de nuevo y al momento de entrar ya no tenia mi suscripcion me p...

  • Casual Listener
  • Hola mi problema es que compre el Pack De 60 Dias Premium Hazta el dia de ayer no tuve ningun problema pero a eso de las 7 o 8 Am Horario Estado De Mexico se bloqueo mi cuenta y la active de nuevo y...
  • OficialGames28
  • Casual Listener
  • 1781 Views
  • 4 replies
  • 0 likes
  • 1781 Views
  • 4 replies
  • 0 likes

Charged full price after subscription cancellation

Hi, I used the spotify trial and loved it, was going to apply for a student account once it had finished. However, the first month after it finished, it charged me full price £9.99 which is my own fault, so i cancelled it on the 27th march so that i ...

  • Newbie
  • Hi,  I used the spotify trial and loved it, was going to apply for a student account once it had finished. However, the first month after it finished, it charged me full price £9.99 which is my...
  • Robert_W
  • Community Legend
  • 590 Views
  • 1 replies
  • 0 likes
  • 590 Views
  • 1 replies
  • 0 likes

Solved!! My wife and I both have Spotify Premium Accounts and recently upgraded to Spotify Family

I am concerned because we were both charged 9.99 this month for our accounts in the month of March and then we signed up for the family account and were charged an additional 14.99 for a total of approximately $35.00. I would like a credit for both t...

  • Newbie
  • I am concerned because we were both charged 9.99 this month for our accounts in the month of March and then we signed up for the family account and were charged an additional 14.99 for a total of app...
  • Robert_W
  • Community Legend
  • 914 Views
  • 1 replies
  • 0 likes
  • issues with billing
  • 914 Views
  • 1 replies
  • 0 likes

Trying to get premium

Every time I put my visa card in its all fine until I put the expiration date it doesn't say that I put the info in when its clearly there I really need help

  • Newbie
  • Every time I put my visa card in its all fine until I put the expiration date it doesn't say that I put the info in when its clearly there I really need help
  • Robert_W
  • Community Legend
  • 734 Views
  • 1 replies
  • 0 likes
  • 734 Views
  • 1 replies
  • 0 likes

How did Spotify know my new card information

I recently changed debit cards. My card details on spotify were automatically updated with my new card information. How did Spotify know my card details?

  • Casual Listener
  • I recently changed debit cards. My card details on  spotify were automatically updated with my new card information. How did Spotify know my card details? 
  • allyosban
  • Casual Listener
  • 504 Views
  • 1 replies
  • 0 likes
  • 504 Views
  • 1 replies
  • 0 likes

Premium to family

I currently have a premium account and was looking to change to a family account, would I pay the diffence in the subsciption fee initially or would I have to pay another £14.99 on top of the £9.99 I have just paid?

  • Newbie
  • I currently have a premium account and was looking to change to a family account, would I pay the diffence in the subsciption fee initially or would I have to pay another £14.99 on top of the £9.99 I...
  • Nico
  • Community Legend
  • 324 Views
  • 1 replies
  • 0 likes
  • 324 Views
  • 1 replies
  • 0 likes

The premium account is not working

I have subscribed the premium account and have received confirmation from my credit card company with the payment​. However, I still listen to the ads and it seems like it hasn't been paid or subscribed. I've already tried to log out and then in. Not...

  • Newbie
  • I have subscribed the premium account and have received confirmation from my credit card company with the payment​. However, I still listen to the ads and it seems like it hasn't been paid or subscri...
  • PilotAC
  • Community Legend
  • 342 Views
  • 1 replies
  • 0 likes
  • 342 Views
  • 1 replies
  • 0 likes

datos de cuenta premium

Tenia una cuenta gratis, la converti en premium con plan familiar, y por algun error en la direccion me saco de la cuenta premium y ya ni siquiera con invitacion puedo regresar !!!

  • Newbie
  • Tenia una cuenta gratis, la converti en premium con plan familiar, y por algun error en la direccion me saco de la cuenta premium y ya ni siquiera con invitacion puedo regresar !!!  
  • OviiiOne
  • Community Legend
  • 427 Views
  • 1 replies
  • 0 likes
  • 427 Views
  • 1 replies
  • 0 likes

Spotify premium isnt working

I just signed up for a 30 day trial but my account still says free and then i clicked go premium and it wanted me to sign up for a 7 day trial what is going on?

  • Newbie
  • I just signed up for a 30 day trial but my account still says free and then i clicked go premium and it wanted me to sign up for a 7 day trial what is going on?
  • Maxim
  • Spotify Star
  • 357 Views
  • 1 replies
  • 0 likes
  • 357 Views
  • 1 replies
  • 0 likes

Account Hacked and Changed to Family Premium, Mischarged, Loss of Student Discount

I was reviewing my credit statements and saw that Spotify charged my account $15 for a family account, a change that was not authorized by me. When I look through my account information regarding the family account, five names of people whom I have n...

  • Newbie
  • I was reviewing my credit statements and saw that Spotify charged my account $15 for a family account, a change that was not authorized by me. When I look through my account information regarding the...
  • Maxim
  • Spotify Star
  • 591 Views
  • 1 replies
  • 0 likes
  • 591 Views
  • 1 replies
  • 0 likes

Estou com problemas em cancelar a minha conta, não consigo achar?

Tenho uma conta que foi desativada, não tenho mais os dados da conta, sendo a cobrança continua vindo no meu cartão, então gostaria de cancelar e ser ressarcido das cobranças indevidas.Peço e aguardo soluçao.

  • Newbie
  • Tenho uma conta que foi desativada, não tenho mais os dados da conta, sendo a cobrança continua vindo no meu cartão, então gostaria de cancelar e ser ressarcido das cobranças indevidas. Peço e aguar...
  • 872 Views
  • 0 replies
  • 0 likes
  • 872 Views
  • 0 replies
  • 0 likes

Re: Spotify Premium Question

Why have i buy Spotify premium since 4 month and i can't use it , i have paid and i can't use spotify premium , why ?

  • Casual Listener
  • Why have i buy Spotify premium since 4 month and i can't use it , i have paid and i can't use spotify premium , why ?
  • Iroko
  • Casual Listener
  • 417 Views
  • 2 replies
  • 0 likes
  • 417 Views
  • 2 replies
  • 0 likes

Account and payment problem

I canceled my premium student subscription in June 2016 after I graduated but have since been getting charged monthly at a rate of $9.99 since May... I've only just noticed the charge, but I have not had access to premium services since June 2016. Ad...

  • Visitor
  • I canceled my premium student subscription in June 2016 after I graduated but have since been getting charged monthly at a rate of $9.99 since May... I've only just noticed the charge, but I have not...
  • user-removed
  • Not applicable
  • 429 Views
  • 2 replies
  • 0 likes
  • 429 Views
  • 2 replies
  • 0 likes

Need to Cancel Premium but cant figure out associated email

Grandson signed up for Spotify, changed phones, didn't cancel and now can't figure out which email is associated to the premium account and cant cancel. The charges are going to MY credit card. Need to figure out how to cancel?

  • Newbie
  • Grandson signed up for Spotify, changed phones, didn't cancel and now can't figure out which email is associated to the premium account and cant cancel.  The charges are going to MY credit card....
  • OviiiOne
  • Community Legend
  • 349 Views
  • 1 replies
  • 0 likes
  • 349 Views
  • 1 replies
  • 0 likes

money subsciption problems

So I did the 3 month trial, and then afterwards I canceled my subscription a day late so they charged me 10 bucks for it. I tried to contact them and let them know that it was a mistake amd I would like a refund, but there is no way to cantact direct...

  • Newbie
  • So I did the 3 month trial, and then afterwards I canceled my subscription a day late so they charged me 10 bucks for it. I tried to contact them and let them know that it was a mistake amd I would l...
  • OviiiOne
  • Community Legend
  • 342 Views
  • 1 replies
  • 0 likes
  • 342 Views
  • 1 replies
  • 0 likes

Two accounts with premium subscription and wanting to cancel the old one

Hi, I have two accounts now. I have one account linked to my old facebook profile. Since opening a new facebook and spotify account. How do i cancel my old subscription to my old account for Spotify? Thanks!

  • Newbie
  • Hi,   I have two accounts now. I have one account linked to my old facebook profile. Since opening a new facebook and spotify account. How do i cancel my old subscription to my old account for...
  • Jacob
  • Community Legend
  • 496 Views
  • 1 replies
  • 0 likes
  • 496 Views
  • 1 replies
  • 0 likes

Someone is buying spotify premium through my bank account.

I have a payment for spotify premium on my bank account but I do not have an active membership. Can this be looked into and would I be able to get a refund as it seems someone is using my bank details. Regards

  • Casual Listener
  • I have a payment for spotify premium on my bank account but I do not have an active membership. Can this be looked into and would I be able to get a refund as it seems someone is using my bank detail...
  • OllieV1
  • Casual Listener
  • 681 Views
  • 2 replies
  • 0 likes
  • Account
  • 681 Views
  • 2 replies
  • 0 likes

Superuser Contribution 12.99 9.99

Why am I getting charged 1299 when the average premium rate is only 999?

  • Newbie
  • Why am I getting charged 1299 when the average premium rate is only 999?
  • Goodman
  • Spotify Legend
  • 720 Views
  • 2 replies
  • 0 likes
  • 720 Views
  • 2 replies
  • 0 likes

Logged in my old account (non premium) then connected my Facebook (premium). Boom! Premium is gone.

I subscribed premium on my FB account in spotify. for a few months already. Then I logged out. Then, I logged in my old account (non premium) then connected my FB (premium). Boom! Premium is gone.Whenever I try login using FB, it now defaults to my o...

  • Casual Listener
  • I subscribed premium on my FB account in spotify. for a few months already. Then I logged out.   Then,  I logged in my old account (non premium) then connected my FB (premium). Boom! Pre...
  • Hubo
  • Community Legend
  • 1135 Views
  • 5 replies
  • 0 likes
  • Account
    Premium
  • 1135 Views
  • 5 replies
  • 0 likes